Fans City

Fans City


24 reviews · Statistics

100% · 240%

Return Claim MadeYes (0) · No (22)
Product Quality
5.0 (21)
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24 reviews
Ron Sim
Ron SimNSWSydney, NSW10 posts

Faulty Ceiling Fan - Issue Resolved by Fan City Satisfactorily

My Milano Zephyr DC fan developed a fault after 4.5 years. However, Fan City subsequently resolved this problem professionally by replacing the faulty fan with a much higher quality (discounted) Milano Elite DC fan sourced directly from their (Taiwan) factory. They also assisted with the cost of installation.Excellent customer service from Fan City and therefore I highly recommend them. Show details
JillNSWSydney, NSW

Outstanding Service and Excellent Product

We recently contacted Arup at Fan City to purchase a couple of Milano Slider fans for our new unit. Arup not only answered all our questions honestly and knowledgeably, but also arranged to have our order shipped overnight, at no additional charge! We are delighted with both our fans and our shopping experience at Fan City and have no hesitation in thoroughly recommend them. Show details
Phil L
Phil LQLDSouth East Queensland, QLD

Top service

Product was damaged by electrician on installation and fan city supplied at no charge( and no delivery charge) new blade .
Excellent product service honesty and efficiency. Show details
Rashid M.
Rashid M.

Exemplary customer service and after sales support

I ordered the Milano Slider Junior fan and some initial problems were dealt with professionally and in a timely manner. Many thanks to Arup and Martin for their help. Fan looks and sounds great (i.e. silent!) Show details
SueWAPerth, WA3 posts

Excellent service and very fast delivery

Just received our two Milano Slider Junior fans in walnut/aged pewter with extra long extension rods. Arup was excellent to deal with - professional, helpful, and arranged for prompt interstate (WA) delivery. Fans look beautiful and can’t wait to get them installed. All round great service. Show details
Sophie B
Sophie BNSWSydney, NSW2 posts

Great service pre and post sale

Great service providing the right advice pre sale. Great service providing ongoing advice and care after I installed and had a few hiccups - at no fault of the fan or Fan City. Very impress and highly recommend. Show details

Fantastic fans with extremely good customer service

We purchased the fans just less than a year ago and they are excellent. For some reason they stopped working, they then worked but the remotes were operating in a bizarre way. Arup was patient and explained how to correct this over the phone but this didn’t work, he sent out his electrician, who rectified the problem immediately and efficiently. I thought their professionalism and customer service was outstanding. Show details
RonNSWMid North Coast, NSW

Fantastic service and quality product

Arup from the Waterloo showroom extremely helpful. Great products, service and delivery to Coffs Harbour was very fast. Very happy! Show details

Amazing Ceiling Fans

Purchased three Milano ceiling fans just before Xmas - excellent product so quiet and look elegant. Arup was extremely helpful and was immediately responsive for advice during installation. Would highly recommend both product and business and will be returning for more. Show details
Jeff9 posts

Great product, service & price too

By the time the other suppliers had replied to my questions, I'd purchased from Fans City. The first response from the "others" was an automated email telling me to expect a follow-up and this did "eventually" come Show details

Great fan-great service

The Milano fans, both with and without light, have exceeded expectations.
Likewise the great service from Arup at Fans City Waterloo.
Can recommend both. Show details
John2 posts
Rob Johnston
Rob JohnstonVICGreater Melbourne (Metropolitan), VIC

Fans City Service

I think it is important to praise good service when I experience it and with Fans City their service was, simply put, better than good, it was great. I ordered three fans yesterday afternoon and they were delivered to my door in Melb. this morning. It doesn't get better than that. I cannot recommend them highly enough.
Kind regards, Show details
Pip2 posts

Whisper quiet fan - not a rattle!

Fantastic fan and Arup was so helpful! We were renovating and lost some parts for our fan in the process - Arip had all the spare parts and replacement remotes on hand. He could not have been more accommodating. Excellent product, excellent customer service.
Gil and Lisa
Gil and Lisa2 posts

Great fans. Great service!

In 2019 we bought 3 Milano Slider Junior fans for our living areas. We love the look of them and particularly love how quiet they are - not a single sound. Arup was very helpful to us when we were choosing them.

We were so happy with Arup’s knowledge and expertise that today we returned to discuss and purchase some other fans for our bedrooms. Once again we were very pleased with his advice and service and have walked away with 3 Milano Elite fans.

If you want good quality, reliable fans at affordable prices, we highly recommend you chat to Arup.  Show details

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