Pure Ventilation

Pure Ventilation

 Verified
Pure Ventilation
4.7

269 reviews

PositivevsNegative
93% · 25019 · 7%
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Return Claim MadeYes · No
Product Quality
4.6
Shipping
4.8

Reviews

269 reviews
Daniel K.
Daniel K.
 

Great customer service

Ordered the Heat Transfer Kit: 1-1 Room Mixflow Silent Kit. Arrived 2 days later. Everything as ordered. Fan very quite. Very happy. Show details
Nathan
NathanHunter Region, NSW
  Verified

Always Helpful Customer Service

Shipping is always fast and customer service second to none. Have recommended them to several acquaintances.
SJK
SJKGreater Melbourne (Inner), VIC
  Verified

Too hard to deal with

Difficult to deal with - can only speak to customer service via email, arduous returns policy. If you are a commercial customer that may purchase one of their products that is not suitable for a job and need to return it, my advice is that there are easier suppliers to deal with than Pure Ventilation. Show details
Rob L.
Rob L.
 

Excellent customer service

Excellent customer service. Had a fault with a fan which the company helped me make a warranty claim on. Then I had to order another fan for a different bathroom and Dianne was extremely helpful in organising it for me. Show details
William A
William A
 

Great experience. Professional service and help

We requested from Pure Ventilation a replacement fan due to a small fault it had. The process was extremely simple, efficient and fast. Pure Ventilation's communication through the process was exemplary. We have used this company many times for our building requirements and will continue to do so. Thanks.
Andrew S.
Andrew S.Sydney, NSW3 posts
  Verified

Quick and easy service

Good communication and efficiently arranged for items that were not in stock
Ray
Ray2 posts
 

Nothing is a problem

Had an issue with our exhaust fan and needed it replaced. Dianne and Hilary were amazing in chasing up this warranty issue and had a replacement sent out. Very happy with customer service. Thanks Show details
Divine Design Homescapes
Divine Design Homescapes
 

Perfect light and exhaust fan

We had a very tight and difficult area available to us to install an exhaust fan. The solution offered to us was perfect. Service was perfect. Delivery very fast. Show details
Kess Is Best
Kess Is BestIllawarra, NSW4 posts
 

Peter was very knowledgeable, honest and helpful

I need some specific small fans, in a tight and unusual location. I also needed to replace an exhaust fan in my bathroom. The website is v good, but I also needed answers to questions and suggestions. Initially we communicated by email but then a telephone call / discussion was required. Today Peter help sort out my needs and adjust the online order I placed last night.
Graham
Graham
 

Excellent Technical Support

Julian provided prompt and helpful technical support to assist me in my selection of a Pure Ventilation exhaust system that made my decision to place an order very easy. Show details
Dave
Dave
 

Very Helpful

I was struggling to find a ducted tile vent for an exhaust fan and the Pure Ventilation Help Chat Consultant was able to help. Great Service
Dancoy
DancoySydney, NSW2 posts
 

Sell Rubbish Products they won't back up

These guys sell rubbish products and are happy not to back them up. Good luck getting help or an exchange when they sell you one of these poorly design, ill functioning systems. Flush your money down the toilet, you'll get the same return on investments. Show details
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Michael F.
Michael F.3 posts
 
Product Quality
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Jeff
JeffGreater Melbourne (Outer), VIC
 
Shipping
Pure Ventilation
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Peter
Peter
 

Fantastic service

Purchased a under floor extraction fan kit, 12 months after installation, the fan motor failed. New fan motor sent out with minimum fuss, and very quickly. Dianne was very helpful, professional, and easy to get along with. Show details

Questions & Answers

Nina J.
Nina J.

Id like reviews of any solar powered roof ventilators. Do they work well? We are west facing. What product did u get? We have 3 bed 1 bath second story

Pure Ventilation
Pure Ventilation   DM   

Details

CategoryOnline Shops and Lighting & Fan Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $300
Visit official website

Contact info for Pure Ventilation

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 4:30 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 76104243898

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