Very competent, friendly and efficient service. Well done Matt!
Matt provided excellent service and communication with my sales and technical queries. He was very patient, informative and helpful in assisting me with my choice of products and in making sure that my order was dispatched the same day, even when making an addition to the original order later on. I certainly would not hesitate in doing business with pure ventilation again and especially with Matt. Well done!
Customer service provided br Pure Ventilation
I rang and ordered a sub floor exhaust fan kit. Only one of two cartons arrived. Matt from Pure Ventilation contacted the freight company. They could not locate the missing carton so he resent me the missing parts. Service was courteous, efficient and fast.
Excellent communication perfect service.
Very helpful from the beginning 5 star to deal with. It was the exact product I was after and delivered in super quick time. Definitely would recommend them to anyone. Well done if I need a fan again I know where to get from.
Ordered on , using a misleading, pre order button, needed the things for a renovation starting in two weeks. The email I received said expected delivery in 3 weeks, now nearly a month later, another email update says another month or more to wait.
December 2nd 2019 Update: Worst service ever
Ordered early October, said it would be here in a few weeks, now December I received another email stating yet more delays.
Do not order from these people.
Delay after delay means the renovation people have now long gone and still nothing from the P* Ventilation.
Good Products and Great Service
Online ordering system easy to navigate even when building up a couple of custom inline exhaust systems to suit my needs. Interstate overnight delivery from placement of order, can't ask for more than that. Had a minor issue with a damaged item but customer service was excellent, the part was replaced & sent as soon as my postage free return for assessment was received. Staff were very helpful and courteous making the entire process pleasurable even with a minor hiccup. Thank you Pure Ventilation team, will most definitely recommend you to friends.
Easy online ordering and overnight delivery.
Thankyou for your brilliant service. Ordered gear for two new heater vents yesterday and they are installed now 24hrs later. Price and delivery both very good. I found the online ordering very easy to use.
Brilliant staff and service.
Staff knew their product well and were able to advise on alternatives. Very friendly. The product arrived interstate within 24 hours to a destination where most couriers will not consider going. Even the courier was happy. From start to finish it was a positive experience.
Purchased an in-line fan and back draft shutter. Dealt with several staff members as a result of needing to work out exactly which products we needed. Everyone was very friendly and responsive. Particular thanks to Garry for his help in resolving an issue around availability of a specific item and providing us with a great alternative.
Heat Transfer Kit
I have just installed a heat transfer kit from PV. The system is performing to my expectations and the advertised specifications. The German supplied fan is a very robust design, was easy to install and is quiet. The fan can just be heard in the roof (with R4 insulation) which is a good thing because I like to know when the fan is running.
One of the ducts got damaged during delivery and was promptly replaced by PV customer service.
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