Terrible - stay away!
I purchased a Chico bathroom exhaust fan because it is shown on their website as having a clean, flat facia. When it arrived, it had a plastic pimple in the middle. When I asked to return it, I was first told they would send a replacement facia but was then later informed that this is how it is manufactured and I should have read their image disclaimer. They offered a return, but I had to pay a restocking fee. I refused to pay the restocking fee as the product was not as described on their website. I now have to take them to VCAT to try and get a full refund. Stay away from this company!
Jeff has been very helpful in selecting the right fan
I sought help from Pure Ventilation for choosing the right exhaust fan for our new bathroom/shower. The electricians confused me but Jeff came to my rescue and showed me the right product. Thanks, Jeff for all the help.
- Verified customer
Quality advice and direction from Pure Ventilation
Pure Ventilation provided quality advice with recommendations and technical direction that was easy to understand and implement. I commenced fact finding with several companies to determine the best solution to my needs. The team at Pure Ventilation responded quickly with knowledge that resulted in me discarding other potential suppliers. After a price check against competition, I was happy with Pure Ventilation and placed the order.
Strangely enough, my review is so like a previous BEWARE review. This business is geared to sell and not interested in taking anything back. I purchased a solar extraction fan on the Tuesday and was then informed I had calculated the air changes wrong. I decided to wait before purchasing another unit and wanted to return this one. This was the very next day. I could have said the box had not been opened and there was no way they would have known, but as it was their warehouse staff with me when it was opened solely to check all items were in th...e box, as I live in Bendigo, in their eyes that was irrelevant. They offered a 20% restocking with a store credit. Consumer law states it does not have to be returned in the original box or packaging and they must give a refund. They seem to think by writing their own return policy, it overrides the law. All the positive reviews are from people who did not need to make a return for whatever reason. I own a small business. I give refunds on a regular basis and find that if we have what they need at a later date, guess what, they come back. I have never dealt with a business like this before and wish I had read the previous review that said BEWARE. I feel sad for companies that lack empathy and believe they are bigger and better than any single person or anything. I have lost money through this purchase. Maybe that is how they make their money, by selling the items multiple times and cleaning up with outrages charges. If you are considering purchasing from this business, please be 100% sure it is what you require, or suffer the same fate as I and others have done.
Excellent service and advice
Had a ventilation issue with a bathroom, Pure ventilation were very thorough trouble shooting and understanding the exact issue before recommending a fix/new product. Product ordered and arrived soon afterwards, very happy, so is my bathroom. thanks!
I was having difficulties working out what sort of bathroom exhaust fan I needed. So I contacted your sales team four times. And found each and everyone to be more than helpful. As an online company you are extremely fortunate to have staff like; Andy, Helen and Jenny
Regards from Mike Warren
Beware When Purchasing Electrical & Other Products From Pure Ventilation…….
I purchased an inline fan kit from Pure Ventilation which was not suitable for our installation and when I tried to return it they would not give a refund or exchange as the box was opened by the Electrician who said it was not suitable due the fan unit being larger than the vent size. There was no label on the box advising “if opened avoids return or refund”. Once the seal is broken you can kiss your money goodbye. I only wanted to exchange the product in return for a similar priced item that fitted. Stupidly they make the inline fan unit L...ARGER than the ceiling vent size so it physically does not fit. After being stuffed around for a few weeks I then want to return the non-electrical items and they now tell me they will charge a restocking fee plus a delivery charge for the initial delivery. I see that I am not the only person who has left negative feedback for the same reason. They don’t even deserve a 1 star. I hope others read this before purchasing. They wouldn't even talk to me over the phone. All correspondence had to be done via email. Maybe their staff are sick of being abused. I would never purchase anything from them again nor recommend their business as they make everything so difficult. I hate to think of the problems I would have, if their product failed and I had to make a warranty claim.
- Verified customer
Excellent support, great to do business
I was pressed for time, given the holidays and pandemic situation. However the team at PV were able to keep up their promise and deliver my order on time. I would strongly recommend folks to do business with them.
Pure Ventilation has provided excellent service. Part of a mounting bracket arrived damaged and I was sent a replacement after one email and a picture of the part. It's great when you don't need service, but I really appreciate the way they handled my whole ordering experience.
The whole experience was easy
Had a minor issue with payment, which became a major problem for us because we needed the parts within 2 days. Dealt with Jenny from Sales and another lady from Accounts, my problem was fixed within 15 minutes. Good products, good delivery times, but EXCELLENT customer service.
Quick delivery and great unit.
Very happy with the speed of delivery. Very happy with the quality of the unit. Installation instructions were accurate. Website was easy to navigate. I have another bathroom to renovate next year and pure ventilation will be my first port of call for the new exhaust fan and lights.
Please accept my thanks for the outstanding service I have received from Rebecca, Jeff and Jenn. I was in the Customer service industry for many years and I had a sign that said: "We do not train our Staff to be nice, We only employ Nice People"
Evidently your Company does too.
Questions & Answers
Id like reviews of any solar powered roof ventilators. Do they work well? We are west facing. What product did u get? We have 3 bed 1 bath second story
Pure V.Pure Ventilation
Hi Nina, we've had some great feedback about the solar powered ventilators in our range. We stock Solarark, and since you're west facing, I would suggest looking at either the SAV20T or SAV40T. These two models have a tilt adjustable panel, which you can adjust to to catch as much sun as possible. The right one will depend on the size of the space you're trying to ventilate, so by all means email email@example.com or give us call -
1300 726 675 and we'd be happy to answer any questions you have. Cheers!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.