Pure Ventilation

The service provided was excellent. Each person I dealt with to research and finally purchase the goods I required was helpful, courteous and their response and actions were carried out promptly and as we had agreed. Goods dispatched to me as planned. My thanks and acknowledgement to Damien, Rachel and Jessica for excellent customer service.

Do not buy the solar fan – I purchased a solar powered under house ventilation fan. Hmmm it's a computer fan mounted on a nice stainless steel bracket with a small solar panel. Absolutely never going to do the job and I reckon I could have made the same thing for maybe $50… Read more

tops. Absolutely a rip off at $378 posted. Here I was foolishly thinking I was purchasing a high quality item. Put it in the sun and you can only just feel air moving out. I would be better off mounting my $50 laptop cooling pad into the wall.

Buyer beware they will not accept returns if you open the box. How the he'll can I see what it looks like in real life without opening the box????

I replied to their very long winded email saying everything except that they won't give me a refund and guess what, no reply..... surprise surprise.

Rip off, beware.

Bought two inline kits for bathroom and toilet. I wanted a slight modification to one of the kits and they happily did it without additional charge. Customer service was great and delivery was super fast. Cheers guys!

Inadequate information led me to purchase a fan which was not suitable. I tried to arrange a return, but their return policy is totally "Catch 22". I will never deal with therm again or recommend them to anyone else. Their staff were totally duplicitous in our email exchanges

This is my second time purchasing from Pure Ventilation, and once again, I’ve been very impressed with the experience. This time, I called with a question and was lucky enough to speak with Peter. He had excellent product knowledge, took the time to understand my situation, and clearly explained all the options available to me, making sure I… Read more

understood the differences before making my purchase.

I highly recommend giving Pure Ventilation a call before purchasing online. If you’re lucky enough to get Peter, you’re in great hands!

Thanks again, Peter and the Pure Ventilation team.

Robin S

I recently experienced an issue with a purchase that I cancelled due to a purchasing error. I was very impressed with the customer service provided by Hilary. She was thorough, in taking the time to understand the details of what had happened and paid attention to my concerns. Hilary then provided some alternative suggestions and took the time to… Read more

consider the circumstances before recommending an appropriate solution. Hilary’s approach was professional, patient and genuinely focused on finding a positive outcome for the customer. Most importantly, the solution she provided was fair and appealed to me as the buyer. I appreciated the effort Hilary made to resolve the issue and ensure that I felt valued as a customer. Her excellent communication and willingness to help made what could have been a frustrating experience, a very positive one. Thank you Hilary. You are very much appreciated!

Wes (Qld)

I ordered a hooded external wall vent which turned out to be unavailable for a few months. Hilary contacted me promptly and advised me of my options (wait, refund or choose something else). I chose to select another product which was available and Hilary helped me through the process and kept me informed until it shipped. It arrived a couple of days later and I installed it the same day with no problems. I am happy with the entire experience.

This company is an absolute scam. I purchased two colorbond roof vents, gave them to my roofer who tried to install but they fell apart. He said the quality was so bad he would never install them on his own house. The company has shirked all responsibility does not stand by their products or service.

I recently bought a fan online for my bathroom. It arrived relatively quickly which was great however when i opened the box i realised it wasn't one that connected to power which is what i had wanted. When i contacted Pure Ventilation to ask for a refund/exchange they flat out refused citing i had opened the box thus the item could not be… Read more

returned. I am aware this was stated in their returns policy however how are you supposed to check an item bought on line without opening the box! The box was not damaged on opening, the fan had not been used or installed and all items were still in the box. They did not offer an exchange or credit note which would have been nice considering it was a $200 fan and i have no use for it now. They could have accepted the return and returned my money pending an inspection that all items were in good order on arrival to them. The email i got back was extremely negative saying it wasnt worth my while returning the fan due the cost to me and made it sound to be an extremely difficult process. Being a buisiness owner myself this is not how you treat your customers. This is extremely poor customer service and I would not recommend this company unless you are 100% sure of what you are buying. I certainly will not be buying from them again!

The first time I ordered, there were delivery issues. I gave the benefit of the doubt and ordered again, but the same problems occurred with the courier. We clearly stated “leave at front door,” which is shown on the purchase receipt, yet there were multiple attempted deliveries with nothing left and no calling cards to confirm attendance. Many… Read more

negative reviews appear to relate to courier performance. The owner should review all negative feedback and consider changing the courier to prevent repeat issues. We will be using another company next time.

Not easy to know which exhaust fans and accessories we need. Peter at Pure Ventilation was knowledgeable about the different products and models, and also the different accessories, and also the installation information. That is of great help when buying online.

Peter, made a great effort to keep in contact and provide sound and practical advice to support me with my ventilation requirements. I am delighted to have had his & Pure Ventilation support

Delivery and product were exactly as stated, with prompt service. Ended up going a different direction, so had to return the goods. Customer service to do the return was quick and helpful. Got a full refund less a small restocking fee, and return postage. Would easily use this site again.

Peter’s customer service at Pure Ventilation was brilliant. I wanted to order two of the Panasonic bathroom heather/exhaust fan and receive a discount on the second item. Peter went above and beyond to make it happen and provide a great price.

Such a positive customer service experience with Hilary at Pure Ventilation. I had to make changes to my order on a couple of occasions and Hilary went above and beyond to help. She was quick to respond and double checked everything so the order was perfect! She was also super friendly and I’m so grateful for her support! 10/10 customer service

Been emailing back and forth just to try and find the right exhaust fan and they have been very helpful. Prompt response and detailed to any questions I have asked.

Mathias was very helpful in resolving the problem I had with my heat transfer installation. The problem was identified as due to the inlet vent which was replaced and sent to me very quickly. Very happy with the Pure Ventilation team and would highly recommend them and their products.

I am very happy with two Bathroom Exhaust Fan/led light Luna Quiet Boost Led 250 and Flex Duct + Eave Grill. They are good quality especially very quiete fan and fan works 100% perfectly accompany with led light perfect bright. But the best thing of all is an outstanding customer service. Jessica (Consultant) does help me out and her response quickly . Delivery is quite fast too. I do appreciate and always come back

I was initially attracted to Pure Ventilation because their website provides excellent technical information on all their products, which made it easy to choose the right fan. When a slightly complicated situation came up with my order, the service consultant Fred handled it exceptionally well. He went above and beyond to resolve the issue and ensured the order was shipped promptly. Great products and outstanding service — absolutely 5 stars.

As a specifier, I always find the team at Pure Ventilation ready to answer all my questions and provide me with all of the technical assistance I need. This is why we will return time and time again!

Hilary in Customer Service has been outstanding - good communication and timely responses to a few issues i had with a faulty fan, and stock that wasn't available - simple video and explanation of the faulty fan resulted in a replacement motor being sent out without me having to send back the old one - and approving an upgrade on replacing one fan… Read more

that was not available for another month, with two cheaper fans, but was a few dollars more expensive in total than what i paid for the single fan. Nice! Thanks Hilary and Pure Ventilation.

Had to cancel an order. They handled it efficiently and graciously with the refund quickly received

Great, prompt service from Pure Ventilation - thank you Allison for rectifying the he double order, I’ve just received the ducting today.

Martin was quick to respond to my query and was helpful to the price match the product and get the order processed