Pure Ventilation

Pure Ventilation

 Verified
Pure Ventilation
4.7

277 reviews

PositivevsNegative
93% · 25720 · 7%
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Return Claim MadeYes · No
Product Quality
4.6
Shipping
4.8

Reviews

277 reviews
277 reviews
Nat C.
Nat C.
  Verified

Custom Heat transfer system

An easy website to navigate, I made up a custom 4 room transfer system, I used the 4 room kit guide and then swapped out better insulated parts. Upon receiving my order there was an issue and when I contacted them they were fast and professional and had us organised in no time. I would highly recommend this company. I also think the pricing was very fair for the products. Show details
Jonathan W.
Jonathan W.
 

Excellent service

Super quick response and very helpful with offering the right products within our required timeframe and budget.
Highly recommended. Show details
Dan
DanGreater Melbourne (Metropolitan), VIC
 

Prompt and customer focused

Very happy with prompt responses to my questions. Easy online ordering process and prices are very competitive. Planning to do some more improvements to my home AC and will certainly be ordering again with Pure Ventilation.
mont g.
mont g.South East Queensland, QLD
 
Nikolay V.
Nikolay V.
 

Return refused

Very approachable customer service.
I requested a return two weeks after the purchase due to the inability for the fan to be speed controlled.
I was kindly refused. Show details
Product Quality
Pure Ventilation
Pure Ventilation   DM   
More

Hi there, Thanks for your feedback. Our apologies however there seems to have been a little bit of confusion surrounding your request. Our team will be reaching out to you shortly to try to assist you.
Regards,
The team at Pure Ventilation

Matthew S.
Matthew S.
 

Sub floor ventilation

Fantastic customer service and fast shipping.
Will definitely use these guys again
Highly recommended
John M
John M2 posts
 

Good Service

Good service. Kept informed of delivery status. Followed up to make sure product all good
Alex L.
Alex L.Greater Melbourne (Metropolitan), VIC
  Verified

Lovely customer support experience

Pure ventilation were great. I bought the wrong fan and customer service helped me exchange for the correct fan. Very responsive (less than an hour or two) and helpful.
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Daniel K.
Daniel K.
 

Great customer service

Ordered the Heat Transfer Kit: 1-1 Room Mixflow Silent Kit. Arrived 2 days later. Everything as ordered. Fan very quite. Very happy. Show details
Nathan
NathanHunter Region, NSW
  Verified

Always Helpful Customer Service

Shipping is always fast and customer service second to none. Have recommended them to several acquaintances.
SJK
SJKGreater Melbourne (Inner), VIC
  Verified

Too hard to deal with

Difficult to deal with - can only speak to customer service via email, arduous returns policy. If you are a commercial customer that may purchase one of their products that is not suitable for a job and need to return it, my advice is that there are easier suppliers to deal with than Pure Ventilation. Show details
Rob L.
Rob L.
 

Excellent customer service

Excellent customer service. Had a fault with a fan which the company helped me make a warranty claim on. Then I had to order another fan for a different bathroom and Dianne was extremely helpful in organising it for me. Show details
William A
William A
 

Great experience. Professional service and help

We requested from Pure Ventilation a replacement fan due to a small fault it had. The process was extremely simple, efficient and fast. Pure Ventilation's communication through the process was exemplary. We have used this company many times for our building requirements and will continue to do so. Thanks.
Andrew S.
Andrew S.Sydney, NSW3 posts
  Verified

Quick and easy service

Good communication and efficiently arranged for items that were not in stock
Ray
Ray2 posts
 

Nothing is a problem

Had an issue with our exhaust fan and needed it replaced. Dianne and Hilary were amazing in chasing up this warranty issue and had a replacement sent out. Very happy with customer service. Thanks Show details

Questions & Answers

Nina J.
Nina J.

Id like reviews of any solar powered roof ventilators. Do they work well? We are west facing. What product did u get? We have 3 bed 1 bath second story

Pure Ventilation
Pure Ventilation   DM   

Details

CategoryOnline Shops and Lighting & Fan Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $300
Visit official website

Contact info for Pure Ventilation

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 4:30 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 76104243898

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