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Focus On Furniture

Focus On Furniture

Online store, Physical store
4.2 from 4,916 reviews · View Statistics

Reviews

  • Product Quality
    4.1 (539)
  • Return Claim MadeYes (53) · No (505)
  • Warranty Claim MadeYes (46) · No (512)
  • Product Appearance As advertised (393) · Not as advertised (65)
  • Shipping
    3.7 (45)
  • Customer Service
    4.1 (466)
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A Sultan

A Sultan Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Excellent customer service

published

We went to Nunawading store this weekend could not imagine a big store like this, everything thing which we saw online was available in showroom, staff approached us asked for help. Very helpful and friendly team we ended up buying many things. Good bargains and excellent service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNunawading
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Faith

FaithGreater Melbourne (Outer), VIC

Great service

published

My husband and I visited the Springvale store today 28/02/2021. The store was easy to move around in and had put a deposit on a beautiful couch. There was no stock available until
End of the month but Vince did all he could to see if there was any available . Just wanted to say thank you to Vince for your great customer service very friendly and helpful.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationVictoria Springvale
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Balaji

BalajiGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Customer assistance

published

Right from the time we entered the store, Andrijana was there answering all our questions. She was very friendly and polite, understood our needs and gave us best suggestions to choose sofa, based on her experience. This made us very comfortable talking to her and gave us confidence in choosing the right sofa. Hence, we bought a new sofa.
Overall, we were very glad to have met Andrijana during our long sofa hunt, who made things easy for us to choose the sofa.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHighpoint
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Love my couch and the delivery boys were fantastic and put it all together for me and removed the rubbish.Hamilton couch

published

Very easy
Quality of the couch is amazing
Very happy
Would recommend to friends and shop there again
Great service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNunawading
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Mango

MangoGreater Melbourne (Outer), VIC

Great Value , Stunning Table

published

This store is so lovely, all the staff were friendly. Marinda asked me a few questions and was able to help me find the table I needed easily. I cant wait to have it delivered.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationFranskton
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Susan

SusanCanberra 2600, ACT

I want a replacement!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationFyshwick Canberra Perry Manager
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Britt R.

Britt R.Palmerston 2913, ACT

Terrible product quality and customer service

published

My furniture was assembled prior to delivery however broke within two months of use. Two dining chairs broke in the same way, completely snapping at the base. I waited 3 months to get a response from the store, and they refuse to offer a refund. I would not recommend shopping here.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationFyshwick
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Very happy!?!

published

I’m very happy with the service I got from Jude. She was really easy to deal with and extremely helpful, she went out of her way for me and made sure I was looked after.
Thank you so much again Jude.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFrankston, Victoria.
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Not very pleased.

published

Ordered our furniture well and truely over 5 months ago and still haven’t received our whole order, we were guaranteed it would be here 6 weeks after ordering it and only received the first half 2 weeks ago, and still waiting on the rest.
We keep getting told it will be here on different dates, but then those dates come and it isn’t delivered, with no call for an apology or even to let us know.
We understand because of COVID there is a wait on things, but 5 months is ridiculous for the prices we paid especially without a call from anyone explaining what is going on.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationKangaroo flat
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Sarah B

Sarah BGreater Melbourne (Metropolitan), VIC

beautiful furniture but a real safety concern

published

We ordered the Bounty 4 piece bedroom suite, and despite some initial COVID-related delivery delays, we were very happy with the customer service. However as soon as we set the furniture up we discovered that the bedside tables will tip forwards if both draws are opened at the same time and the same with the tallboy if more than 2 draws are open. This is a real concern for us, having young children in the house and we are now having to keep our bedroom locked until someone can come in to fix the furniture to the walls. Very disappointed considering the price we paid.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Poor Service

published

Will never purchase from this Company again, unhelpful management. Specifically asked for all furniture to be assembled which it wasn't and driver wouldn't take away massive packaging as its not policy. Poor customer service from Management.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationEssendon
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Cass

CassSydney, NSW

Item Damaged at Purchase and no concern given by Focus Furniture

published

Underside of Lounge was damaged and when I contacted the store, I was told I would have to take a day off work for Focus to send a technician to repair lounge. When I requested they attend on Saturday, I was told they don't work on Saturday. I pointed out that I would loose a days pay in order fr them to rectify the faulty item, and was simply told this is their process and it could not be changed.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMarsden Park
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Review collected in partnership with Focus On Furniture

Dont bother. If i could give zero stars i would.

published

Ordered a bed online in August 2020 and was told it would be delivered in about 4 weeks which was understandable due to the climate of covid. However 6 months on February 2021 and im yet to receive my bed. Every time i contacted the store it was the same 'sorry due to covid it will be delayed another 4 weeks'. In good faith we waited a few more months but Im sorry but how does a bed take 6 months to be delivered. I would have rather the company just be up front instead of continuously extend the delivery date, hoping my order would turn up. Would not recommend this company to anyone.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
See all answers
NikkiB

NikkiBGreater Melbourne (Inner), VIC

Our prefect first couch! Highly recommend

published

The Maribyrnong team provided excellent customer service when purchasing our bran new couch. The couch arrived quickly and the delivery guys were really great and took the time to unpack our couch safely and in perfect condition. Would highly recommend their service and will be purchasing from focus on in the future.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationMaribyrnong
See all answers
Sandii Jaeger

Sandii Jaeger

  • 2 reviews
  • 1 like

Customer service AWESOME delivery drivers AWESOME

published

Hi Bought the Gables Buffet and Entertainment unit from Gepps Cross South Aussie..I must say Customer service out standing, from in store to delivery drivers. We are still waiting on Entertainment Unit lets face it with this Covid 19 delays shipping with and other issues everyone has been outstanding..Will not buy furniture from anyone else quality outstanding, just super rapped..Thank You Focus On Furniture Gepps Cross South Aussie

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationGepps Cross South Aussie
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Gomsy K.

Gomsy K.Greater Melbourne (Outer), VIC

Terrible experience!!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDandenong south
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Darren

DarrenMetropolitan Adelaide, SA

Danni chairs are excellent quality

published

Store staff was very friendly and had a great range to choose from. I dealt with Zeke the store manager who was helpful and informative on the products which made our choice easier and the delivery people were very nice.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
Store LocationGepps Cross, South Australia
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Ernesto M.

Ernesto M.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent Customer Service

published

Focus was easy to deal with, Melita really explained the products and was excellent throughout the sale. She helped us make the right decision. Highly recommend you speak to her. Happy Customers

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationPreston
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The reviewer stated that an incentive was offered for this review

Thank you!!

published

Kylie and her team were SO helpful! They went above and beyond to secure our furniture and give it to us ASAP and were so lovely throughout the whole process! Would 100% recommend going to this store, ask for Kylie!!

Customer Service
Incentivised ReviewNo
Store LocationMaribyrnong

Amazing customer service and great products!

published

We received amazing customer service at Focus On Furniture store in Maribyrnong. It was really easy to navigate the store and the range of products were great. In particular, the customer service was amazing where we had Andrijana who helped us throughout the whole process and was very knowledgeable. We really needed to get the furniture within a couple days where Andrijana and the team did everything to make it happen. Definitely recommend purchasing your furniture at Focus On Furniture in Maribyrnong

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMaribyrnong
See all answers
Page 1 of 246

Questions & Answers

James C.

James C.asked

Focus On Furniture

Are you able to purchase assembly from Focus On Furniture. I am purchasing an adjustable bed with mattress

1 answer
Gomsy K.
Gomsy K.

Hey james,yes you can ask sales person to book an assembly the time or purchase. I could've if i knew that they made a couch that complicate to assemble.

Darren

Darrenasked

Focus On Furniture

Hello, where is the Venetian Fabric Corner Lounge Made?

2 answers
Anne
Anne

Overseas. Lounges are not Australian made. But for the price of their lounges and quality. It is worth it.

Darren
Darren

Hello, you didn’t answer my question.
Can you tell me where that lounge is made?

chris

chrisasked

Online store

Hi just wanting to know does the Hampton 3 + 2 seater sofas come in any other colour

No answers

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Details

Compare all 39 Focus On Furniture
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining and SofasBedroom, Dining and SofasBedroom, Dining and SofasBedroom, Dining and Sofas
Compare all 39 Focus On Furniture

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