Focus On Furniture

Furniture is poorly made. Only 12 month warranty on dining chairs. 3 Benson chairs have split through the legs 18 months after purchase. Customer service accused me of treating them poorly. We hardly used them, just for 15 mins at dinner each evening. They insulted me with a small discount to purchase more of their furniture! Be careful as company has recently closed most of their stores, including Marsden Park where I bought my chairs. Don't touch this furniture.

Quite happy with the couch we bought 12 months ago. It has survived 2 toddlers, a wine spill and a naughty puppy and is still in pretty good condition considering.
Good value.

Just want to mention how cheap their delivery and assembling fee is. It costs us $99 for delivery and assembling of a sofa (8 months ago). Very cheap compare to other places.

We ordered a 9 piece dining table on a Wednesday night. I received a call the next morning advising of stock levels and potential delivery times being the next week. The woman called as promised the following week to book in delivery time and was able to bring it a day forward to a time I would be home.

It arrived on time, in excellent condition as advertised.

This is my first purchase from Focus on Furniture and considering the service and value for money I would definitely buy from them again

I was assisted by David at Springvale store to purchase TV unit & coffee table and leather sofa lounge. He went through everything I need to know about caring for leather lounges with excellent tips on how to look after them. All my family love this furniture!

Upon walking into the bankstown focus store, the staff were so helpful and friendly. Very knowledgeable about their products and went the extra mile to help.
I bought a couch, bedroom suite and dining table and couldn't be happier with the quality.
I dont normally leave reviews but this experience warranted it. I would certainly recommend Focus on Furniture in Bankstown and will return. Loving my new house!!

Call the store a few days ago to ask about the ada fabric recliner suite and the Mosman coffee table. They advised me of the type of wood and quality of the fabric. They even advised me how I could clean it properly without staining them. Although there is a wait time, a few ladies at the store advised me that they would keep in contact via email if I could not be reached. Absolutely amazing compared to Nick Scali, where there was no follow up and had a 12 week waiting time that kept getting delayed. Definitely will purchase from here again!! I didn’t even need to go into store!!

I purchased a bed and furniture. The whole bed frame fell apart with 2 months. The screws used were too short to be secure. I contacted the store who were aware but said there was nothing they would do. They said to go buy long screws from Bunnings! Don’t touch this company - they don’t stand behind their products or warranty. Appalling quality. I would have had to manually replace every screw in the bed to make this safe. It fell apart with me in it and damaged my carpet as when one bit went, lots of other screws came out too! Learn from my mistake - steer clear!!!

I purchased my dining table set and a few other smaller items at the Bankstown store and i could not be more happier with the products.
The staff were so helpful in the store and understood exactly what i needed, where they were able to reccomend the perfect setting for my home. The customer service was outstanding. I would certainly reccomend Focus on Furniture in Bankstown to others.

I recently bought my lounge and dining table from the Bankstown store and I could not be happier with the products and service I received.
There was so much to choose from and the staff were really helpful and nice.
They made the whole process so smooth and easy -from picking my items to having them delivered.
Will definitely shop here again and I’ll be recommending this place to others

Picked up my two occasional chairs paid money and then I get a phone call on the Monday saying call us asap regarding payment or we will take you to debt collector. The staff member had charged me incorrect amount. Debt collector really very poor customer service.

Ordered a couch a month ago and was told it was going to be delivered late September 2019.I called them to confirm the exact ETA and was advised it will be delayed to Mid November now. Had I not called them, i would not have found this out. What ridiculous service! They are happy to take the full payment and not provide these updates in a timely manner!

Ordered the Lounge on July and received the order on August . They reduced the price of the product by 30 % on August when i asked them they said we are just the sales person on phone we cant do anything.

We went to purchase another Lounge and dinning from Focus on ,after seeing the prices of the one we purchased we decided to not buy from focus on anything future. Be careful when you purchase from them they just don't have answers . They don't put those type of products on website they say its new product to sell on higher price.

This Couch i have purchased is the best couch i have ever owned- I would also love to pass on feedback on in relations to the customer service i have experienced from Amie within the process from start to finish of purchasing the Couch, she went above and beyond to assist. I will be recommending Amie and the team at Focus on Furniture onto all my family and friends.

The quality of the 2 and 3 seater was so bad that when they come to replace the furniture the 3rd time,
the arm of the 2 seater was so loose that it was nearly coming off. Not to talk about the dints in the back of the seater. Every time they replace the furniture the defect are getting bigger. Even the delivery drivers could hardly believe what they seen.

Friday 23/08/2019 My daughter and I went a few furniture stores before we went into Focus Maribyrnong we were looking around when approached by Kylie who was so friendly and informative. We stayed for quite awhile and by the time we left we have decided to buy everything from Focus and that has a lot to do with meeting Kylie. If more companies hired people like Kylie the world would be a far better place. Thanks again Kylie.

I was approached in a very courteous manner . I ended up buying a dining set for my house. I had organised it to be delivered at a specific time and it was.

We recently purchased a couch and the whole experience was pretty amazing starting from the customer service to the really friendly and helpful staff and the delivery of the couch went pretty smooth as well. Totally recommend this one!