Reviewer Photos & Videos
Excellent customer service
We went to Nunawading store this weekend could not imagine a big store like this, everything thing which we saw online was available in showroom, staff approached us asked for help. Very helpful and friendly team we ended up buying many things. Good bargains and excellent service
My husband and I visited the Springvale store today 28/02/2021. The store was easy to move around in and had put a deposit on a beautiful couch. There was no stock available until
End of the month but Vince did all he could to see if there was any available . Just wanted to say thank you to Vince for your great customer service very friendly and helpful.
Right from the time we entered the store, Andrijana was there answering all our questions. She was very friendly and polite, understood our needs and gave us best suggestions to choose sofa, based on her experience. This made us very comfortable talking to her and gave us confidence in choosing the right sofa. Hence, we bought a new sofa.
Overall, we were very glad to have met Andrijana during our long sofa hunt, who made things easy for us to choose the sofa.
Love my couch and the delivery boys were fantastic and put it all together for me and removed the rubbish.Hamilton couch
Quality of the couch is amazing
Would recommend to friends and shop there again
Great Value , Stunning Table
This store is so lovely, all the staff were friendly. Marinda asked me a few questions and was able to help me find the table I needed easily. I cant wait to have it delivered.
I want a replacement!
Lounge has a dent in the middle of the 3 seater recliner, wanting a replacement, I was told wait one week and it should right it self, rang back to inform them that it has not come good, told the problem would be escalated, had to ring them back as they stated they would call me and didn't, follow up call I was told, wait a month and it should come good or use a hair dryer on the dent (stretched leather) and it should come good. No, I'm sorry I will not be putting a hair dryer on the leather although you can come and do it, but no response to t...hat, told maybe around April you might get a replacement but would need to check. Wow, spend nearly $4000 in this Canberra store, they were happy to take my money and now no longer interested in my problem. Very disappointed customer, would never shop there again. I want my replacement piece, I shouldn't have to fight for it, if I shopped anywhere else e.g. Harvey Norman, no problems replacement immediately, but now I'm just getting alternative solutions. After that much money I want a replacement.
Terrible product quality and customer service
My furniture was assembled prior to delivery however broke within two months of use. Two dining chairs broke in the same way, completely snapping at the base. I waited 3 months to get a response from the store, and they refuse to offer a refund. I would not recommend shopping here.
I’m very happy with the service I got from Jude. She was really easy to deal with and extremely helpful, she went out of her way for me and made sure I was looked after.
Thank you so much again Jude.
Not very pleased.
Ordered our furniture well and truely over 5 months ago and still haven’t received our whole order, we were guaranteed it would be here 6 weeks after ordering it and only received the first half 2 weeks ago, and still waiting on the rest.
We keep getting told it will be here on different dates, but then those dates come and it isn’t delivered, with no call for an apology or even to let us know.
We understand because of COVID there is a wait on things, but 5 months is ridiculous for the prices we paid especially without a call from anyone explaining what is going on.
beautiful furniture but a real safety concern
We ordered the Bounty 4 piece bedroom suite, and despite some initial COVID-related delivery delays, we were very happy with the customer service. However as soon as we set the furniture up we discovered that the bedside tables will tip forwards if both draws are opened at the same time and the same with the tallboy if more than 2 draws are open. This is a real concern for us, having young children in the house and we are now having to keep our bedroom locked until someone can come in to fix the furniture to the walls. Very disappointed considering the price we paid.
Will never purchase from this Company again, unhelpful management. Specifically asked for all furniture to be assembled which it wasn't and driver wouldn't take away massive packaging as its not policy. Poor customer service from Management.
- NSW, Marsden Park
- Verified customer
Item Damaged at Purchase and no concern given by Focus Furniture
Underside of Lounge was damaged and when I contacted the store, I was told I would have to take a day off work for Focus to send a technician to repair lounge. When I requested they attend on Saturday, I was told they don't work on Saturday. I pointed out that I would loose a days pay in order fr them to rectify the faulty item, and was simply told this is their process and it could not be changed.
Review collected in partnership with Focus On Furniture
Dont bother. If i could give zero stars i would.
Ordered a bed online in August 2020 and was told it would be delivered in about 4 weeks which was understandable due to the climate of covid. However 6 months on February 2021 and im yet to receive my bed. Every time i contacted the store it was the same 'sorry due to covid it will be delayed another 4 weeks'. In good faith we waited a few more months but Im sorry but how does a bed take 6 months to be delivered. I would have rather the company just be up front instead of continuously extend the delivery date, hoping my order would turn up. Would not recommend this company to anyone.
Our prefect first couch! Highly recommend
The Maribyrnong team provided excellent customer service when purchasing our bran new couch. The couch arrived quickly and the delivery guys were really great and took the time to unpack our couch safely and in perfect condition. Would highly recommend their service and will be purchasing from focus on in the future.
Customer service AWESOME delivery drivers AWESOME
Hi Bought the Gables Buffet and Entertainment unit from Gepps Cross South Aussie..I must say Customer service out standing, from in store to delivery drivers. We are still waiting on Entertainment Unit lets face it with this Covid 19 delays shipping with and other issues everyone has been outstanding..Will not buy furniture from anyone else quality outstanding, just super rapped..Thank You Focus On Furniture Gepps Cross South Aussie
I bought a couch from focus on furniture Dandenong south and when i paid for it no one told me this couch base have no holes for legs to put screws in. I asked them to get it delivered and lady on reception asked me that if i need to assemble as well, but there will be extra fees for that. So i decided to choose assemble it by myself as i have ordered my other furniture from Amart which was so easy and comes with proper instructions. When couch get deliver from focus on furniture Just within 10 minutes i call store that theres no holes a...nd no direction where to put screws and receptionist said i can call driver again so he can come back to assemble, So i call driver and driver said he have to call store now to make sure. But later neither driver or store answer my calls or message. And when i call store from my partner phone then lady said sorry we cant send driver now because its too late. Seriously !! And she advised me to buy a new drill to put screws in. My couch was so simple just put legs on and thats it but if there were direction and holes for the screws. Guys if you decide to order from here make sure get it assemble from them because thats their trick to make more money, even though its easy to assemble and rude driver and receptionist!!
Danni chairs are excellent quality
Store staff was very friendly and had a great range to choose from. I dealt with Zeke the store manager who was helpful and informative on the products which made our choice easier and the delivery people were very nice.
Excellent Customer Service
Focus was easy to deal with, Melita really explained the products and was excellent throughout the sale. She helped us make the right decision. Highly recommend you speak to her. Happy Customers
The reviewer stated that an incentive was offered for this review
Kylie and her team were SO helpful! They went above and beyond to secure our furniture and give it to us ASAP and were so lovely throughout the whole process! Would 100% recommend going to this store, ask for Kylie!!
Amazing customer service and great products!
We received amazing customer service at Focus On Furniture store in Maribyrnong. It was really easy to navigate the store and the range of products were great. In particular, the customer service was amazing where we had Andrijana who helped us throughout the whole process and was very knowledgeable. We really needed to get the furniture within a couple days where Andrijana and the team did everything to make it happen. Definitely recommend purchasing your furniture at Focus On Furniture in Maribyrnong
Questions & Answers
Are you able to purchase assembly from Focus On Furniture. I am purchasing an adjustable bed with mattress
Hello, where is the Venetian Fabric Corner Lounge Made?
Hi just wanting to know does the Hampton 3 + 2 seater sofas come in any other colour
|Category||Online Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining and Sofas||Bedroom, Dining and Sofas||Bedroom, Dining and Sofas||Bedroom, Dining and Sofas|
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