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Focus On Furniture

Focus On Furniture

Physical store, Online store
4.2 from 4,712 reviews

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(2,900)
(918)
(300)
(192)
(402)
  • Product Quality
    4.3 (368)
  • Return Claim MadeYes (34) · No (343)
  • Warranty Claim MadeYes (32) · No (347)
  • Product Appearance As advertised (87%) · Not as advertised (13%)
  • Shipping
    4.1 (22)
  • Customer Service
    4.2 (309)

Reviewer Photos & Videos

  • More

Dont believe the slogans these guys are spinning about the Quality of their lounges & their 100% service guarantee.

published

Had a lounge which we were told was Warwick Fabric that started pilling, raised a complaint and whilst I cannot fault the guy that come over to check it out and the guy with no power at the end of the phone the company summarised said "bad luck / deal with it. They blamed the poor old salesperson and made some excuses that the store shut down. Have recommended this product in the past but will not in the future. Might have to listen to others who go to places like Harvey Norman in the future whilst you will probably pay more but the aftersales service compared to this mob is chalk and cheese

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationPenrith
See all answers

Shezza

ShezzaGreater Melbourne (Outer), VIC

Darwin leather sofa - terrible. Cheating customers.advertised as genuine leather

published

highlighter color from my child’s hand got absorbed to sofa within seconds, doesn't go away. Leather cracks and peels off while cleaning with water. Just a week of usage. Cheating customers saying original leather terrible

Product Quality
Customer Service
Product Appearance Not as advertised
Store LocationDandenong
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Cher M.

Cher M.Greater Melbourne (Metropolitan), VIC

Poor quality product with poor service

published

We purchased a couch from Focus On and we realised how bad the quality was and how poorly made the couch was after it was delivered to our house. After using it for a few weeks, we also realised how uncomfortable the couch was and with some of the seats sinking in more than the others which comes down to the poor quality. When we asked if we could exchange it for something of better quality and comfort, we got told no since it is technically not a 'faulty' product and got told if we decide to sell it on our own and buy another couch from them, they would make sure we were ‘looked after’. Do you think I would make another purchase from a store that did not look after us the first time? The answer is no.

Product Quality
Customer Service
Product Appearance Not as advertised

Wonderful store, exceptional service

published

Our mattress is amazing, we cant be happier with the quality of our purchase. The staff took time to understand what we wanted and were knowledgeable about the products. Thank you for your help!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFocuson Furniture preston
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CharlesWoo

CharlesWooSydney, NSW

  • 3 reviews

The Manager at Focus on Furniture Bankstown didn't want my money!

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBankstown
See all answers

horrible quality and bad after care customer service

published

Bought a beside table which come in with more than 15 visible nail holes . The quality is really sh***t have to say.it looks like I paid $15for a faulty item whereas I actually paid $299. Requested refund and customer service says it is how it meant to be.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationDadenong
See all answers

Rosa

RosaMetropolitan Adelaide, SA

Zeke excellent customer service

published

Zeke had a friendly approach and also very knowledgeable. He helped us with our choices and was very patient. Thank you for the great customer service. We will be buying our furniture at focus again.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationGepps cross
See all answers

great value furniture

published

came into the store in Bendigo and couldn't be happier with the service we got! The staff member Lauren was really helpful and knew her stuff. i will definitely be back.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBendigo
See all answers
Apara

Apara

  • 4 reviews

False advertising

published

They send us a text about Boxing Day sales. We go to buy a dining table chair that we already bought 6 of. The price of the chair has gone up by a $100 each and NO sale! What a joke!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationDandenong
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Farhan K.

Farhan K.Greater Melbourne (Metropolitan), VIC

David was an outstanding customer service representative

published

We have bought several items from focus on furniture over the years, generally the service has been reasonable although David was to another level from the Springvale store. He understood our needs, spent time advising the best products and was very knowledgeable and professional. For any future needs we will surely be back to the springvale store and deal with David exclusively. He has great customer service skills, very polite and courteous. Thank you David for making our visit a memorable one with a positive experience.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers

Kathy2200

Kathy2200Greater Melbourne (Metropolitan), VIC

Love the Focus range and service- so easy and great quality

published

Love the whole Focus range, they always have new items available. Pricing is so affordable for the great quality of the items. The Daylesford range I purchased is stunning in my new home. Would definitely recommend, the whole process from ordering to delivery was so easy. I paid for delivery and assembly, the drivers were great and so quick!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Received Damaged furniture terrible customer service

published

Hi everyone Beware buying anything from from focus on especially south wharf.we bought new leather lounge on 18th of dec & delivered on 19th with cuts & scratches on leather sofa.we contacted store they are not taking responsibility and Manager said its outside company and we have to contact them. Focus on organised this delivery and should be their responsibility. Its very harassing. Its worse deal than buying pre used stuff. We wasted $4000 money and now we are wasting time.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFocus on south wharf
See all answers

Mulitple issues with lounge leather coming off

published

Worst product and worst cutomer service. [Name Removed] Treats customers like cash cow. They dont care about after sales support, failed to deliver me brand new quality product. No after sales support available, all the stores are shutting down.

As per them buy a leather lounge but sit on them with your jeans pant on. Hahahahah

They are bunch of useless people tinching money from customers
Reported this to fairtrading

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
See all answers

Carolina Castro

Carolina CastroGreater Melbourne (Metropolitan), VIC

Lies and lies

published

Dont buy from focus on! They guarantee delivery for a future date just for the sale and cant deliver. Constantly beating around the bush and always promising they will know more the next day. How about be honest and more transparent! Now Ill be moving into a new house without furniture and hosting Christmas. Pathetic! Worst of it all they dont even give me any other options but wait until January/February.

Shay

ShayWestern Australia

  • 15 reviews

Absolutely would not recommend for big purchases!!

published

Made a massive purchase at ACT store. In the end i ended up a fair trading claim and needing a lawyer. Due to Focus breaking consumer law, and not replacing an item with 10 YEARS warranty.

Product Quality
Customer Service
Warranty Claim MadeYes
Store LocationCanberra.
See all answers
Limmie

LimmieGreater Melbourne (Inner), VIC

Great service & great range

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond and Nunawadibg
See all answers

Pat

PatSydney, NSW

Poor and crappy quality product

published

completely dissatisfied with product, ie a bed. in less than a month it dipped in the middle causing significant back pain. in as much as they accepted to exchange the product after waiting for months, such products should never be allowed in the shop from a health risk point of view

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationGepps Cross
See all answers

rohit

rohitGreater Melbourne (Outer), VIC

  • 3 reviews
  • 14 likes

Fake products

published

Worst Scammers Ever. Got Leather Sofa set for $3000 and not even in 1.5 yr, the skin of leather sofa started coming off. When complaint Focus on furniture refused by saying that I should have got 5 year warranty for extra. Couch Now seem to be not even leather to us. It seems like they lying to sell fake products. BE AWARE

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
See all answers

5 star help from the crew

published

Had difficulty purchasing matress and bedroom furniture that suits my finances and delivery times. Andrijana, Kane, and Kylie went above and beyond to explore all options to ensure my preference.

Product Quality
Customer Service

Donna M

Donna MGreater Melbourne (Outer), VIC

  • 4 reviews

Great customer service, price and quality!

published

A big thanks to Dominic at South Wharf store. He went above and beyond to assist us. We were so happy. Great Delivery also. Thank you so much guys!! Faultless!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Wharf
See all answers

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Questions & Answers

Phred

Phredasked

Is the Vancouver chaise lounge still available

3 answers
phil
phil

its been replaced by the ontario lounge.

Phred
Phred

That is not the same I was really wanting the Vancouver

Happy Customer
Happy Customer

It is the same, they just changed the name of it.


Bronwync

Bronwyncasked

Cannot get a response from customer service? Called the store of purchase who directed me to their online presence.
Sent first message- no response. Second message sent gave them a few weeks - again still no response?
Starting to get a little upset.
Help?!

1 answer
richelle b.
richelle b.

I am having the same issue I am getting really frustrated with this company and how they treat you as a customer


Kaye McGrath

Kaye McGrathasked

What is the warranty on your products. We purchased a lounge suite in 2016, Afd-Royal. We just love it and it is so comfortable. Only recently we discovered the leather is splitting and the leather has worn thread bare in some places. Would someone advise me please what we can do. Thanks Kaye McGrath.

3 answers
Duck
Duck

You will likely be in for a lot of nonsense.

The leather has cracked because it is poor quality, not durable, cheaply made.

We had the same problem with plush. They are under the same umbrella company I believe.

Focus on will send out a technician to your house who will blame the damage on your lack of maintenance, 'body oils' 'medications' suncream etc, anything to refuse your claim.

You will have to use you statutory warranty through Australian consumer law and the ACCC/ fair trading to get anywhere. Don't accept a repair as it will fail again. Do some research on the above and prepare yourself for a well articulated fight. Don't let the company fob you off. The case is closed when you are happy, not them.

Check out other such comments on here, the plush site, nick scali product review etc.

It will take you a while

PETER H
PETER H

Hi,
The paperwork states the following regarding your warranty question.
Timber: 1 year structural
Lounge: 5 years structural on frames, 3 years on seating and mechanisms (120kg weight load) and 1 year on stitching and covering.

Duck
Duck

There is no time limit on your legally protected consumer guarantees. Don't believe anything else.


Get an answer from our members and Focus On Furniture representatives

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