Focus On Furniture

Had a lounge which we were told was Warwick Fabric that started pilling, raised a complaint and whilst I cannot fault the guy that come over to check it out and the guy with no power at the end of the phone the company summarised said "bad luck / deal with it. They blamed the poor old salesperson and made some excuses that the store shut down. Have recommended this product in the past but will not in the future. Might have to listen to others who go to places like Harvey Norman in the future whilst you will probably pay more but the aftersales service compared to this mob is chalk and cheese

highlighter color from my child’s hand got absorbed to sofa within seconds, doesn't go away. Leather cracks and peels off while cleaning with water. Just a week of usage. Cheating customers saying original leather terrible

We purchased a couch from Focus On and we realised how bad the quality was and how poorly made the couch was after it was delivered to our house. After using it for a few weeks, we also realised how uncomfortable the couch was and with some of the seats sinking in more than the others which comes down to the poor quality. When we asked if we could exchange it for something of better quality and comfort, we got told no since it is technically not a 'faulty' product and got told if we decide to sell it on our own and buy another couch from them, they would make sure we were ‘looked after’. Do you think I would make another purchase from a store that did not look after us the first time? The answer is no.

Our mattress is amazing, we cant be happier with the quality of our purchase. The staff took time to understand what we wanted and were knowledgeable about the products. Thank you for your help!

Bought a beside table which come in with more than 15 visible nail holes . The quality is really sh***t have to say.it looks like I paid $15for a faulty item whereas I actually paid $299. Requested refund and customer service says it is how it meant to be.

Zeke had a friendly approach and also very knowledgeable. He helped us with our choices and was very patient. Thank you for the great customer service. We will be buying our furniture at focus again.

came into the store in Bendigo and couldn't be happier with the service we got! The staff member Lauren was really helpful and knew her stuff. i will definitely be back.

They send us a text about Boxing Day sales. We go to buy a dining table chair that we already bought 6 of. The price of the chair has gone up by a $100 each and NO sale! What a joke!

We have bought several items from focus on furniture over the years, generally the service has been reasonable although David was to another level from the Springvale store. He understood our needs, spent time advising the best products and was very knowledgeable and professional. For any future needs we will surely be back to the springvale store and deal with David exclusively. He has great customer service skills, very polite and courteous. Thank you David for making our visit a memorable one with a positive experience.

Love the whole Focus range, they always have new items available. Pricing is so affordable for the great quality of the items. The Daylesford range I purchased is stunning in my new home. Would definitely recommend, the whole process from ordering to delivery was so easy. I paid for delivery and assembly, the drivers were great and so quick!

Hi everyone Beware buying anything from from focus on especially south wharf.we bought new leather lounge on 18th of dec & delivered on 19th with cuts & scratches on leather sofa.we contacted store they are not taking responsibility and Manager said its outside company and we have to contact them. Focus on organised this delivery and should be their responsibility. Its very harassing. Its worse deal than buying pre used stuff. We wasted $4000 money and now we are wasting time.

Worst product and worst cutomer service. [Name Removed] Treats customers like cash cow. They dont care about after sales support, failed to deliver me brand new quality product. No after sales support available, all the stores are shutting down.

As per them buy a leather lounge but sit on them with your jeans pant on. Hahahahah

They are bunch of useless people tinching money from customers
Reported this to fairtrading

Dont buy from focus on! They guarantee delivery for a future date just for the sale and cant deliver. Constantly beating around the bush and always promising they will know more the next day. How about be honest and more transparent! Now Ill be moving into a new house without furniture and hosting Christmas. Pathetic! Worst of it all they dont even give me any other options but wait until January/February.

Made a massive purchase at ACT store. In the end i ended up a fair trading claim and needing a lawyer. Due to Focus breaking consumer law, and not replacing an item with 10 YEARS warranty.

completely dissatisfied with product, ie a bed. in less than a month it dipped in the middle causing significant back pain. in as much as they accepted to exchange the product after waiting for months, such products should never be allowed in the shop from a health risk point of view

Worst Scammers Ever. Got Leather Sofa set for $3000 and not even in 1.5 yr, the skin of leather sofa started coming off. When complaint Focus on furniture refused by saying that I should have got 5 year warranty for extra. Couch Now seem to be not even leather to us. It seems like they lying to sell fake products. BE AWARE

Had difficulty purchasing matress and bedroom furniture that suits my finances and delivery times. Andrijana, Kane, and Kylie went above and beyond to explore all options to ensure my preference.

A big thanks to Dominic at South Wharf store. He went above and beyond to assist us. We were so happy. Great Delivery also. Thank you so much guys!! Faultless!!