Focus On Furniture

My wife and I brought a bed frame from this absolute joke of a business. They delivered the frame 3 weeks later without the foot of the bed. When we contacted them they told us it would take another 2 weeks for the foot to be delivered. When asked for a refund we were told that the cash we paid couldn't be refunded we would have to supply bank… Read more

details. Than a week later the money still hasn't gone in and there delivery drivers cost my wife a full day's income changing delivery times. There half an hour window blew out to 6hrs. There are so many better furniture shops that are run alot better.

I would strongly caution anyone considering purchasing from Focus on Furniture. I have owned this couch for over two years, and I raised a fault with it approximately 8 months ago. What should have been a straightforward warranty issue has turned into an exhausting and ongoing dispute. For the entire 8 months, Focus on Furniture maintained that… Read more

the issue was due to wear and tear or use, despite my repeated concerns that it was a structural fault. It was only in the last two weeks that they finally agreed to send a technician. By that stage, the fault had been left unresolved for so long that it had caused further deterioration and long-term damage to the couch. When the technician eventually attended, he confirmed that the glue in the arm had failed — causing the internal structure to come apart and the feather insert to collapse. This directly contradicts the position that the issue was due to wear and tear. Despite this, the “repair” carried out was simply stapling the material back into place, which has not restored the couch to an acceptable condition. The feathers remain uneven, and the overall structure is still compromised. To their credit, Focus on Furniture have now agreed to refund the couch. However, they are still disputing the refund of the additional Textile Master Multiple Warranty ($199) and the delivery fee ($130) — both of which were part of the original purchase. Given they have acknowledged the couch itself warrants a refund, it is difficult to understand why they are refusing to refund costs that were directly tied to that same purchase. For transparency, I have attached the original invoice along with photos of the defective couch prior and after apparent repair so others can make their own assessment of the quality and the issues described. Throughout this process, Focus on Furniture has: • Maintained the issue was wear and tear for months without properly investigating • Delayed action, allowing the fault to worsen over time • Offered a superficial repair that does not address the underlying defect • Failed to provide full transparency around the technician’s report • Continued to dispute their obligations under Australian Consumer Law The most frustrating part is the constant back-and-forth and lack of accountability. Even now, the matter remains partially unresolved. This experience has been stressful, time-consuming, and completely avoidable if the company had acted appropriately from the beginning. I would not purchase from Focus on Furniture again, and I strongly recommend others think carefully before buying — particularly if you expect reliable after-sales service.

Excellent quality products. I’m happy with quality of the products

Kathy was lovely and friendly. She welcomed us as we entered the store and helped us find the perfect couches for us. Show details

A ray of sunshine has landed in our lounge room. The sofa is so comfortable and the colour is perfection. Show details

****UPDATE*** After 8 months of being told this was “wear and tear,” Focus on Furniture finally sent a technician — who confirmed it was a structural fault (failed glue in the arm), not misuse. By then, the delay had caused further damage. They’ve agreed to refund the couch, but are still disputing the warranty and delivery costs. This only… Read more

reinforces my concerns about how this has been handled from the start.

I'm extremely disappointed with the Bliss Lounge I purchased from Focus on Furniture on 1/12/2022. Initially, the lounge looked great and was comfortable, but after only this short amount of time, it has started sagging and no longer holds its shape.

The quality of the lounge is clearly subpar, and I expect more from a reputable retailer like Focus on Furniture. The sagging has made our new home/ lounge room look horrible and not feel homely, and I'm now stuck with a costly piece of furniture that I can no longer enjoy.

To make matters worse, when I contacted the warranties department, I spoke with '[Name Removed]', who was less than helpful. She claimed that the sagging was my fault because I hadn't 'fluffed' the couch daily. I explicitly told her that I had followed proper maintenance, but she refused to accept responsibility, even though I am within the warranty time frame. [Name Removed] wrote “ the placement of where you are experiencing the sagging, and the age of your item, all indicating a lack of regular and proper maintenance as recommended for the life of your piece. There would not be a further claim I can action for you under the manufacturing warranty terms provided.” She also declined sending someone to inspect the furniture as I assured here where the sagging has occurred I could not possibly maintain any more than I have daily already.

As a consumer, I expect a product to meet basic standards of quality and durability (especially when we’ve paid a substantial amount for the product!). Under Australian Consumer Law:

- Section 54: Goods must be of acceptable quality. - Section 55: Goods must be fit for a disclosed purpose. - Section 59: Warranties must be honoured.

Focus on Furniture has failed to meet these standards, and their warranties department has been extremely uncooperative. I would not recommend purchasing from this retailer.

Date of purchase: 01/12/2022 Purchase price: $4,329.00

I recently purchased the Lucy Leather 3-piece Recliner Suite from Focus On in Ballarat, Victoria, and I couldn’t be happier. I truly appreciate the help of the staff, especially Sol T., who assisted us with genuine recommendations and excellent knowledge. We are very happy with our purchase, not only do we love the elegant, high-quality suite, but… Read more

it also gives us the feeling of being in a 5-star hotel. It serves its purpose perfectly: lean back, put your feet up, and enjoy the amazing comfort and back support. I highly recommend this recliner suite.

Attached are the public photos we could share from purchasing at the store to assembling and loving the sofa at home.

Debbie from the Helensvale store was very helpful in helping to choose my Buffet Cabinet , dining table and chairs. I highly recommend this store and I’m completely happy with my purchase Show details

Excellent experience with this store and the product! Great items and amazing prices, will be back. Show details

Our beautiful new lounge suite was delivered on Saturday. I cannot thank the delivery team enough. They went above and beyond to get the rather large couch through a very small space! Thanks to Focus on Furniture and all the staff. Very very happy. Highly recommend. Show details

Amanda was super helpful in helping us purchase a new queen bed and mattress. Thank you so much! Show details

Staff very friendly and accommodating with help and service which I found was excellent Focus has a great range of merchandise to choose from I recently have brought from Focus a bed and side table, a very comfortable leather couch the price was very reasonable and I wouldn’t go anywhere else in future Also found the delivery people friendly and helpful Show details

Great staff very helpful, found the selection of electric couches and chairs more than adequate, mum found just what she wanted for her granny flat. Assembly for the electrics couldn't be easier and very happy with quality of the couch, win win, thanks focus on furniture☺️ Show details

Thanks to the Helensvale Focus Team with helping me with my customised recliner lounge. I had extra console added, adjustable corner headrests added and fabric from their huge fabric selection. Friendly knowledgeable team, made the process super easy. Delivery process easy, guys assembled and checked everything was working. Thank you team Helensvale love my new recliner

What an amazing piece of furniture not to mention the service from the Hoppers Crossing store. Thankyou Amie and team you are amazing. 5 stars all round. Highly recommended.

Greeted with a smile and after I’d had a loon around a lovely team member came to help. She asked questions about my current bedroom furniture and together we worked out what will work best. I’m very happy with my bedside selection, smart and stylish Show details ·  1

The store layout made it easy to see the range and explore. There was quite a range of what appear to be quality items of furniture. The staff were attentive and helpful without being overbearing. I appreciated the follow-up phone call to confirm delivery date. Show details

Focus on Furniture we’re very accomodating when we purchased our Davis lounge. At the time of purchase we were sceptical with the type of fabric which is a hessian look. It looked to us as if it would ball up after a while, but we were assured it was more than hardy, so we purchased. We were then told delivery would be about 6 weeks and we were ok… Read more

with that, at nearly $4000 and being pensioners it gave us time to complete payment easier. So now just 8months down the track one particular seat pilled up dramatically. It wasn’t due to being the one used the most as we both sit in either end, no kid/teenagers/or pets. The pilling was fairly extreme so I sent photos to customers service as we were told there was warranty on the fabric. They offered me a DePilling device sent for free which I accepted, it’s was basically a lint shaver and not extremely effective, it took at least an hour and a half to clean up the pilling. The answer we got was far from adequate saying it was all a part of normal wear and tear, but in just 8 months??? I beg to differ as the rest of the lounge has no problem with equivalent use. So not a really happy buyer, at 70 I have owned lounges over the years for up to 20 years, without issues like this. This indicates to me given that the rest of the lounge being unaffected with equivalent use that a portion of the fabrics, maybe a different roll, used was inferior to the rest of the lounge. Surely they could have at least come out and checked it and maybe offering to recover one seat.