Reviewer Photos & Videos
Dont believe the slogans these guys are spinning about the Quality of their lounges & their 100% service guarantee.
Had a lounge which we were told was Warwick Fabric that started pilling, raised a complaint and whilst I cannot fault the guy that come over to check it out and the guy with no power at the end of the phone the company summarised said "bad luck / deal with it. They blamed the poor old salesperson and made some excuses that the store shut down. Have recommended this product in the past but will not in the future. Might have to listen to others who go to places like Harvey Norman in the future whilst you will probably pay more but the aftersales service compared to this mob is chalk and cheese
- VIC, Dandenong
- Verified customer
Darwin leather sofa - terrible. Cheating customers.advertised as genuine leather
highlighter color from my child’s hand got absorbed to sofa within seconds, doesn't go away. Leather cracks and peels off while cleaning with water. Just a week of usage. Cheating customers saying original leather terrible
Poor quality product with poor service
We purchased a couch from Focus On and we realised how bad the quality was and how poorly made the couch was after it was delivered to our house. After using it for a few weeks, we also realised how uncomfortable the couch was and with some of the seats sinking in more than the others which comes down to the poor quality. When we asked if we could exchange it for something of better quality and comfort, we got told no since it is technically not a 'faulty' product and got told if we decide to sell it on our own and buy another couch from them, they would make sure we were ‘looked after’. Do you think I would make another purchase from a store that did not look after us the first time? The answer is no.
Wonderful store, exceptional service
Our mattress is amazing, we cant be happier with the quality of our purchase. The staff took time to understand what we wanted and were knowledgeable about the products. Thank you for your help!
The Manager at Focus on Furniture Bankstown didn't want my money!
I walked into the Focus on Furniture store at Bankstown on 15 Jan 2020 in the morning with $2000 ready to do business and purchase a new mattress on the spot, found the mattress I wanted for $1899 and asked the sales rep if she could waive the delivery fee of $110 because the furniture store across the road, Amart Bankstown offered a similar product (different brand) but same quality and specifications for $1699 with free delivery. I made it clear with the sales rep that I was happy to pay $1899 if she was able to waive the delivery fee, she ad...vised she had to check with the manager first, she came back to offer me a paltry $10 discount, which I found very insulting and clearly the Manager didn't want my money, I was prepared to spend $1899 on the spot and to top it off, I had to wait up to 6 weeks for delivery...hmm, its a clearance store, you should have the stock available??, guess not, also from my understanding, retailers are struggling at the moment in Sydney, why wouldn't you waive the delivery fee?? Does not make sense, anyway, I walked out and walked into the Amart store across the road and walked out with my order receipt, paid $1699 for a new bed with free delivery, I saved $300, thanks to the Manager at Focus on Furniture Bankstown. You Snooze, You Lose.
horrible quality and bad after care customer service
Bought a beside table which come in with more than 15 visible nail holes . The quality is really sh***t have to say.it looks like I paid $15for a faulty item whereas I actually paid $299. Requested refund and customer service says it is how it meant to be.
Zeke excellent customer service
Zeke had a friendly approach and also very knowledgeable. He helped us with our choices and was very patient. Thank you for the great customer service. We will be buying our furniture at focus again.
great value furniture
came into the store in Bendigo and couldn't be happier with the service we got! The staff member Lauren was really helpful and knew her stuff. i will definitely be back.
They send us a text about Boxing Day sales. We go to buy a dining table chair that we already bought 6 of. The price of the chair has gone up by a $100 each and NO sale! What a joke!
David was an outstanding customer service representative
We have bought several items from focus on furniture over the years, generally the service has been reasonable although David was to another level from the Springvale store. He understood our needs, spent time advising the best products and was very knowledgeable and professional. For any future needs we will surely be back to the springvale store and deal with David exclusively. He has great customer service skills, very polite and courteous. Thank you David for making our visit a memorable one with a positive experience.
Love the Focus range and service- so easy and great quality
Love the whole Focus range, they always have new items available. Pricing is so affordable for the great quality of the items. The Daylesford range I purchased is stunning in my new home. Would definitely recommend, the whole process from ordering to delivery was so easy. I paid for delivery and assembly, the drivers were great and so quick!
Received Damaged furniture terrible customer service
Hi everyone Beware buying anything from from focus on especially south wharf.we bought new leather lounge on 18th of dec & delivered on 19th with cuts & scratches on leather sofa.we contacted store they are not taking responsibility and Manager said its outside company and we have to contact them. Focus on organised this delivery and should be their responsibility. Its very harassing. Its worse deal than buying pre used stuff. We wasted $4000 money and now we are wasting time.
Mulitple issues with lounge leather coming off
Worst product and worst cutomer service. [Name Removed] Treats customers like cash cow. They dont care about after sales support, failed to deliver me brand new quality product. No after sales support available, all the stores are shutting down.
As per them buy a leather lounge but sit on them with your jeans pant on. Hahahahah
They are bunch of useless people tinching money from customers
Reported this to fairtrading
Lies and lies
Dont buy from focus on! They guarantee delivery for a future date just for the sale and cant deliver. Constantly beating around the bush and always promising they will know more the next day. How about be honest and more transparent! Now Ill be moving into a new house without furniture and hosting Christmas. Pathetic! Worst of it all they dont even give me any other options but wait until January/February.
- ACT, Canberra
- Verified customer
Absolutely would not recommend for big purchases!!
Made a massive purchase at ACT store. In the end i ended up a fair trading claim and needing a lawyer. Due to Focus breaking consumer law, and not replacing an item with 10 YEARS warranty.
Great service & great range
Well overdue review. Bought 2x mattresses, a bed frame and a fabric lounge suite over a year ago. Visited 2 stores, Richmond and Nunawading. Great assistance from Jack and Nick, thanks guys if you are still around. We took our time selecting and ordering. Lounge suite made in Melbourne, thorough service from start to end to ensure requested configuration was locked in correctly. Great price for an Aussie made product, very happy even after a year in (couch still looks great - used daily by whole family inc 2x boisterous kids). We opted for fir...m orthopedic mattress, amazing support and no dips in the mattress. Overall very satisfied and very happy to be supporting Aussie made products where possible (check out the Delta lounge suite - if still available)!
- Physical store
- Verified customer
Poor and crappy quality product
completely dissatisfied with product, ie a bed. in less than a month it dipped in the middle causing significant back pain. in as much as they accepted to exchange the product after waiting for months, such products should never be allowed in the shop from a health risk point of view
Worst Scammers Ever. Got Leather Sofa set for $3000 and not even in 1.5 yr, the skin of leather sofa started coming off. When complaint Focus on furniture refused by saying that I should have got 5 year warranty for extra. Couch Now seem to be not even leather to us. It seems like they lying to sell fake products. BE AWARE
- VIC, Maribyrnong
- Verified customer
5 star help from the crew
Had difficulty purchasing matress and bedroom furniture that suits my finances and delivery times. Andrijana, Kane, and Kylie went above and beyond to explore all options to ensure my preference.
Great customer service, price and quality!
A big thanks to Dominic at South Wharf store. He went above and beyond to assist us. We were so happy. Great Delivery also. Thank you so much guys!! Faultless!!
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Questions & Answers
Is the Vancouver chaise lounge still available
Cannot get a response from customer service? Called the store of purchase who directed me to their online presence.
Sent first message- no response. Second message sent gave them a few weeks - again still no response?
Starting to get a little upset.
What is the warranty on your products. We purchased a lounge suite in 2016, Afd-Royal. We just love it and it is so comfortable. Only recently we discovered the leather is splitting and the leather has worn thread bare in some places. Would someone advise me please what we can do. Thanks Kaye McGrath.
You will likely be in for a lot of nonsense.
The leather has cracked because it is poor quality, not durable, cheaply made.
We had the same problem with plush. They are under the same umbrella company I believe.
Focus on will send out a technician to your house who will blame the damage on your lack of maintenance, 'body oils' 'medications' suncream etc, anything to refuse your claim.
You will have to use you statutory warranty through Australian consumer law and the ACCC/ fair trading to get anywhere. Don't accept a repair as it will fail again. Do some research on the above and prepare yourself for a well articulated fight. Don't let the company fob you off. The case is closed when you are happy, not them.
Check out other such comments on here, the plush site, nick scali product review etc.
It will take you a while
The paperwork states the following regarding your warranty question.
Timber: 1 year structural
Lounge: 5 years structural on frames, 3 years on seating and mechanisms (120kg weight load) and 1 year on stitching and covering.
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