Fantastic Furniture Hudson Comfort Plus 5 Seat Modular Chaise Questions & Answers
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how long will it take for dubbo ff to get back to us on a warranty for our hudson lounge brought in march 2014 which has started peeling?
Hi sjakm, I am sorry that you have not been contacted in regards to your sofa. In order for me to follow this up for you, would it be possible for you to email me your contact details to reviews@fantasticfurniture.com.au and I will ensure you are contacted ASAP. Look forward to hearing from you soon. Regards Jessica and the Fantastic team.
Hi there, took ff a few days to get bk to us and a few more to agree on an acceptable outcome (still not finalised). Will update when it is. Good luck.
my contact
contact kay on 0419688568
We purchased a Hudson on Sep 09 and have misplaced the receipt. I have spoken to the store who have moved premises since then and have been told to work out month and year we purchased.
What I need to know is does the webbing/support have the ten year warranty? The times have changed since our purchase but my memory is one year for cushions and ten years for frame and support? Does anyone remember if I'm correct?
Hi Dale, thanks so much for your question! That is correct the Hudson Sofa has a 10 years warranty for seat support (including the webbing) and frame and 1 year for seat foam. If you would like to email us at reviews@fantasticfurniture.com.au we will be more than happy to help locate your tax invoice in our system and assist.
Regards Frances and the Fantastic team
I brought a Hudson chaise is 2007... The last few years it's been sagging in certain parts. Now we can't even sit on it without getting a sore back. I have taken very good care of it. Always had covers on it to protect it. We are hardly home of rot to be worn out so much. I have my original receipt. I want to know if I am covered under the 10 Warranty. I don't believe it to be our fault as to how saggy & how there are certain parts of the frame that seem to be indented? How do I know if I am covered?
Hi Kez, I'm very sorry to hear that, would it be possible to email me your details as well as the store you purchased from so that we can investigate asap and get in contact? My email address is reviews@fantasticfurniture.com.au Regards Brendan and the Fantastic team
Great couch, we love it. I have had it for almost 8 years now I think! Still so comfy that my husband falls asleep on it nearly every night! Is it possible to buy new covers? I take them off to wash regularly, but am keen for a bit of a new look! I have a broken zip on one cushion, but otherwise the chocolate suede type covers have lasted perfect through 4 moves and three kids!
Hi Karly, that's great to hear about your Hudson! We may be able to help you with a replacement fabric but the best first step would be to come into your nearest store so they can check for you and help you with any options. Regards Brendan and the Fantastic Team
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