Longer warranty and higher quality than competition.
I was able to view and test the items I wanted in store and then purchase online click and collect.
The upholstered bed I purchases had a higher weight capacity and 3 x longer warranty than ALL equivalent items sold by popular online competitive.
The style,colour,size of our new hall table are just exactly right for our home
We were happy to brouse and sit on the lounges and look at the different range of furniture styles. Staff member Jake spoke to us and offered help. When we were ready to decide it was easy to talk to Jake and he was very friendly and helpful. The store was easy to move around for us being that my partner is blind it was a great help to be able to go from one area to another. I found the style of lounge ,hall and dinning pieces that I wanted and the price was within our budget. The quality of the furniture is great and the whole shopping experience did not feel pushed or rushed.
Taree store Fantastic after sales customer care service
We have had the Ruby lounge for 4 years. The black dust cover material which covers the bottom of the lounge started to disintegrate into a fine powder. I wrote an email to the main web site of Fantastic Furniture, with no response. I wrote another follow up email, again with no response. So I decided to go directly to the store where we purchased the lounge. I was met by Jake, a very friendly and professional member of staff. After a quick check on his computer he spoke to the warehouse manager. The warehouse manager came out to my place th...e very next day and personally replaced the dust cover material on the lounge. Quick and easy and free of charge. Good old fashioned customer service. Unfortunately the same cannot be said of the " Whole Company " Why have contact options on the Web site when they do not follow through? All this new technology doesn't seem to make a difference. Lets get back to good old fashion person to person customer service.
Just what I was looking for
Found just what I needed with a money back guarantee if not satisfied. The store was clean neat and tidy and well set out and easy to navigate. The furniture was a little hard to assemble but with patience it was possible. The quality is quite good and the price very reasonable.
The reviewer stated that an incentive was offered for this review
Excellent Customer assistance
The service at Fantastic Furniture has always been excellent in my experience, although Taree did not have the exact colour I wanted they are sourcing one from another store.. The staff are always friendly and go out of their way to assist. I have 3 of the Elle bar chairs and have not had any issues. Online shopping is very consumer friendly. Assembly of the chairs is easy. Great shopping.
Good value for money
Delivery was fast. To assemble was difficult as there was only me and I have a bad hip and using a can. Took 4/5 hours and I could hardly move the next day. Could have had it assembled for me but the cost was nearly the same as the cost of the frame. I think that should be looked into for the aged person.
Good value stylish furniture
Fantastic furniture offer affordable furniture if you want to update your home decor , we recieved excellent service from Jackson when we were purchasing 2 ottomans , he followed up with a phone call confirming the delivery date , I couldn't be happier with the selection and service .
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