Terrible quality, even worse response
Decided to give my 8 year old office a new fit out. Bought a white L shaped Como desk from Fantastic to replace my exiting L shaped desk. Stripped office out on the Friday, and disposed of my old desk. Spend Sat and Sunday paining and laying new floors, before returning furniture to my office late Sunday afternoon, ready for work on Monday morning.
Last to go in was the desk that had to be assembled. Opened the box and was met with chip's all over the place. Some big chips had been badly "touched up" with white paint and there was resulting paint residue on many areas. It looked like a second hand item with an attempt made to hide wear and tear. I had no option but to assemble the desk as I had to work on Monday and have the office ready for clients to come for meetings.
I contacted the customer service via their online form on Monday, as their website said someone would attend to my email within 24hrs. I received a confirmation email to say they had received it with a number assigned to my query. 24 hrs passed but I did not hear from them.
4 days later I replied to the confirmation of receipt email, asking when someone will be attending to my case. Waited for 5 more days and emailed again...this time adding photo's so they could see the issue. Well it made no difference and today its day 12 and so far no one has responded or contacted me.
It is now very obvious to me that their customer service is non existent and that they sell items of furniture that is faulty and more like seconds. I def did not spend all the time and money to make my office look new and fresh, just to have a desk that looks secondhand . The last photo is the actual desktop front edge, right where my clients sit
Was sold 'floor stock ' and one week later still waiting for confirmation that I am able to pick up new items
As stated above, one week later still waiting for confirmation that I am able to pick the purchase up. Good thing that I did not make space for the new furniture before I went to the morayfield shop.
Great friendly service and products
After looking on the web page for Fantastic Furniture we went in store and made our purchase, then collected out bed from the warehouse. Friendly staff and a good range of products at very reasonable prices. We are very happy
This was amazing experience ladies were lovely
The customer service was amazing and they searched all the product availability. The lay out of the store was good and cleanliness was all good we had an amazing experience overall
April 22nd 2019 Update: Messed up order
I was told bedroom set would be in soon and they have messed up and sold the bed as it was in stock the lady searched in front of me and then I called back and they lied and said none of it was in stock and I've already paid a deposit and she tried blaming the previous person
Great products - unbeatable warranty
100% recommend Fantastic Furniture - faulty items have been replaced with no stress or drama plus we have had the choice of replacement items at the purchased value even 4 years down the track. Fantastic Furniture take the worry out of buying furniture for me which is why we always come back
Wonderful service, affordable prices
When walking in store, we were greeted and shown the areas which we were looking for. The range of products were above average so cant complain. My son even tested the products and gave feedback.
i was very satisfied with everything price especially the staff all the staff wee lovely the nothing was too much trouble they were bubbly friendly
Excellent value for money and great quality.
The store was beautifully laid out. Excellent value for money and great quality furniture. The staff were extremely friendly and helpful and the furniture was easy to collect, transport and assemble.
Good extention to my kitchen
Fast and easy. Delightful staff. Product i saw in brown but glad they had the product in white. Easy to assembl.
Love that shop
They have wide range products I found exactly was looking for in fantastic range of colours and fabric to choose from, I would shop there again an again ,and assembling to easy. thank you Fantastic Furniture for making life and choices easier.
Best place ever
Easy to find and navigate the store, staff are friendly and helpful I will definitely be going back in the future for for purchase
Couldn't get product in time after being told we could
Ended up canceling order, not satisfied with service, after being told item was in stock was then told would take 3-4 weeks or WE could drive to another store
Great quality easy to assemble quick to process my order love fantastic furniture great customer service and friendly stuff highly recommended
All my furniture is from Fantastic Furniture. Absolutely love them. Good quality for a good price.
I am completely satisfied with my furniture and easy to assemble. Fantastic Furniture has a great range to choose from and great customer service
Fantastic Furniture is fantastic!!!
I have bought lots of furniture and other items from Fantastic Furniture and it is the best quality. There are quite a few unusual pieces of furniture that no one else sells. The variety of furniture is exceptional. I call in all the time to see what is new in the store. I highly recommend you go there and see what I mean. The staff are friendly and always available to help. I am delighted a new store has opened up near me in North Lakes....
Products are great
Very easy to assemble and looks and functions great ,the store is well set out, products are easy to find.
Assembly was easy
navigation of the store is easy and presented beautiful
The product i purchased was exactly as the online description stated
Great service and great place to shop good service easy to find helpful staff i would recommend fantastic furniture to anyone.
Very happy with all my furniture
All assembly was quite quick and simple . I was very happy with my choice of colour and the style trendy.
Loved shopping from home.
Online shopping very streamlined.
Ordering process simple and easy to use and goods were ready for collection 25 mins later.
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