Store layout and presentation is overall beautiful. The staff were friendly however I had to approach them even tho I live just the next suburb and was spending close to 1000 the delivery was $75 and I have to wait 3-5 weeks for the product.
- Verified customer
Terrible quality, even worse response
Decided to give my 8 year old office a new fit out. Bought a white L shaped Como desk from Fantastic to replace my exiting L shaped desk. Stripped office out on the Friday, and disposed of my old desk. Spend Sat and Sunday paining and laying new floors, before returning furniture to my office late Sunday afternoon, ready for work on Monday morning.
Last to go in was the desk that had to be assembled. Opened the box and was met with chip's all over the place. Some big chips had been badly "touched up" with white paint and there was result...ing paint residue on many areas. It looked like a second hand item with an attempt made to hide wear and tear. I had no option but to assemble the desk as I had to work on Monday and have the office ready for clients to come for meetings. I contacted the customer service via their online form on Monday, as their website said someone would attend to my email within 24hrs. I received a confirmation email to say they had received it with a number assigned to my query. 24 hrs passed but I did not hear from them. 4 days later I replied to the confirmation of receipt email, asking when someone will be attending to my case. Waited for 5 more days and emailed again...this time adding photo's so they could see the issue. Well it made no difference and today its day 12 and so far no one has responded or contacted me. It is now very obvious to me that their customer service is non existent and that they sell items of furniture that is faulty and more like seconds. I def did not spend all the time and money to make my office look new and fresh, just to have a desk that looks secondhand . The last photo is the actual desktop front edge, right where my clients sit
Was sold 'floor stock ' and one week later still waiting for confirmation that I am able to pick up new items
As stated above, one week later still waiting for confirmation that I am able to pick the purchase up. Good thing that I did not make space for the new furniture before I went to the morayfield shop.
Great friendly service and products
After looking on the web page for Fantastic Furniture we went in store and made our purchase, then collected out bed from the warehouse. Friendly staff and a good range of products at very reasonable prices. We are very happy
This was amazing experience ladies were lovely
The customer service was amazing and they searched all the product availability. The lay out of the store was good and cleanliness was all good we had an amazing experience overall
April 22nd 2019 Update: Messed up order
I was told bedroom set would be in soon and they have messed up and sold the bed as it was in stock the lady searched in front of me and then I called back and they lied and said none of it was in stock and I've already paid a deposit and she tried blaming the previous person
Great products - unbeatable warranty
100% recommend Fantastic Furniture - faulty items have been replaced with no stress or drama plus we have had the choice of replacement items at the purchased value even 4 years down the track. Fantastic Furniture take the worry out of buying furniture for me which is why we always come back
Wonderful service, affordable prices
When walking in store, we were greeted and shown the areas which we were looking for. The range of products were above average so cant complain. My son even tested the products and gave feedback.
The reviewer stated that an incentive was offered for this review
Love that shop
They have wide range products I found exactly was looking for in fantastic range of colours and fabric to choose from, I would shop there again an again ,and assembling to easy. thank you Fantastic Furniture for making life and choices easier.
Fantastic Furniture is fantastic!!!
I have bought lots of furniture and other items from Fantastic Furniture and it is the best quality. There are quite a few unusual pieces of furniture that no one else sells. The variety of furniture is exceptional. I call in all the time to see what is new in the store. I highly recommend you go there and see what I mean. The staff are friendly and always available to help. I am delighted a new store has opened up near me in North Lakes....
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