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Fantastic Furniture QLD, Morayfield

Fantastic Furniture QLD, Morayfield

4.6 from 163 reviews

Terrible quality, even worse response

Decided to give my 8 year old office a new fit out. Bought a white L shaped Como desk from Fantastic to replace my exiting L shaped desk. Stripped office out on the Friday, and disposed of my old desk. Spend Sat and Sunday paining and laying new floors, before returning furniture to my office late Sunday afternoon, ready for work on Monday morning.

Last to go in was the desk that had to be assembled. Opened the box and was met with chip's all over the place. Some big chips had been badly "touched up" with white paint and there was resulting paint residue on many areas. It looked like a second hand item with an attempt made to hide wear and tear. I had no option but to assemble the desk as I had to work on Monday and have the office ready for clients to come for meetings.

I contacted the customer service via their online form on Monday, as their website said someone would attend to my email within 24hrs. I received a confirmation email to say they had received it with a number assigned to my query. 24 hrs passed but I did not hear from them.

4 days later I replied to the confirmation of receipt email, asking when someone will be attending to my case. Waited for 5 more days and emailed again...this time adding photo's so they could see the issue. Well it made no difference and today its day 12 and so far no one has responded or contacted me.

It is now very obvious to me that their customer service is non existent and that they sell items of furniture that is faulty and more like seconds. I def did not spend all the time and money to make my office look new and fresh, just to have a desk that looks secondhand . The last photo is the actual desktop front edge, right where my clients sit

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMorayfield
2 comments
Hi BlessedHope, I am very sorry to see the condition that your desk has arrived in and sincerely for the delayed response. We would really like to get this issue resolved for you, could you kindly send us a private message or email to reviews@fantasticfurniture.com.au with your sales order number and contact details? Kind regards Ryan and the Fantastic teamThank you for having sorted it out

Was sold 'floor stock ' and one week later still waiting for confirmation that I am able to pick up new items

As stated above, one week later still waiting for confirmation that I am able to pick the purchase up. Good thing that I did not make space for the new furniture before I went to the morayfield shop.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMorayfield
1 comment
Hi marius laynes, I am terribly sorry to hear you haven't received notification that your order is ready for collection. Please send us a message at reviews@fantasticfurniture.com.au with your order and contact details so we can look into this for you. Kind regards Ryan and the Fantastic team

Great friendly service and products

After looking on the web page for Fantastic Furniture we went in store and made our purchase, then collected out bed from the warehouse. Friendly staff and a good range of products at very reasonable prices. We are very happy

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMorayfield and North Lakes
2 comments
Hi V Bros-Wilshire, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such a great in store experience with our team members and products! We hope to serve you again in the future! Regards Jivani and the Fantastic teamYou are welcome, you reap what you sow.

This was amazing experience ladies were lovely

The customer service was amazing and they searched all the product availability. The lay out of the store was good and cleanliness was all good we had an amazing experience overall

April 22nd 2019 Update: Messed up order

I was told bedroom set would be in soon and they have messed up and sold the bed as it was in stock the lady searched in front of me and then I called back and they lied and said none of it was in stock and I've already paid a deposit and she tried blaming the previous person

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMorayfield
1 comment
Hi Chloe, thank you for shopping with us at Morayfield! We are happy to hear your customer service experience in store was Fantastic! We hope to see you in store again soon. Regards Angelina and the Fantastic Team

Great products - unbeatable warranty

100% recommend Fantastic Furniture - faulty items have been replaced with no stress or drama plus we have had the choice of replacement items at the purchased value even 4 years down the track. Fantastic Furniture take the worry out of buying furniture for me which is why we always come back

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Hi Erin C, thanks so much for recommending us! We are happy to hear we have been able to assist with any product issues with no hassle and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

Wonderful service, affordable prices

When walking in store, we were greeted and shown the areas which we were looking for. The range of products were above average so cant complain. My son even tested the products and gave feedback.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMorayfield
1 comment
Hi Tony V, That is wonderful to hear you and your son are enjoying our wide range of products and we look forward to seeing you again. Kind regards Ryan and the Fantastic team

perfect

i was very satisfied with everything price especially the staff all the staff wee lovely the nothing was too much trouble they were bubbly friendly

Shop LocationQLD, Morayfield
1 comment
Hi June, thanks so much for shopping with us and taking the time to share your kind words on our team members! We look forward to seeing you again soon. Kind regards Ryan and the Fantastic team

Excellent value for money and great quality.

The store was beautifully laid out. Excellent value for money and great quality furniture. The staff were extremely friendly and helpful and the furniture was easy to collect, transport and assemble.

Shop LocationQLD, Morayfield
1 comment
Hi Jodie, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and we appreciate you recommending us! We hope to serve you again in the future! Regards Jivani and the Fantastic team

Good extention to my kitchen

Fast and easy. Delightful staff. Product i saw in brown but glad they had the product in white. Easy to assembl.

Shop LocationQLD, Morayfield
1 comment
Hi Porsh, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team

Love that shop

They have wide range products I found exactly was looking for in fantastic range of colours and fabric to choose from, I would shop there again an again ,and assembling to easy. thank you Fantastic Furniture for making life and choices easier.

Shop LocationQLD, Morayfield
1 comment
Hi Cheryl, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Jessica and the Fantastic Team

Best place ever

Easy to find and navigate the store, staff are friendly and helpful I will definitely be going back in the future for for purchase

Shop LocationQLD, Morayfield
1 comment
Hi Kel, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Couldn't get product in time after being told we could

Ended up canceling order, not satisfied with service, after being told item was in stock was then told would take 3-4 weeks or WE could drive to another store

Shop LocationQLD, Morayfield
1 comment
Hi Cranky customer, I am very sorry to hear about your recent experience and sincerely apologise for the inconvenience caused. We hope in the future you may shop with us again. If we can be of any further assistance please let us know at reviews@fantasticfurniture.com.au Kind regards Ryan and the Fantastic team

Love fantastic

Great quality easy to assemble quick to process my order love fantastic furniture great customer service and friendly stuff highly recommended

Shop LocationQLD, Morayfield
1 comment
Hi Shelinda, thank you for choosing to shop with us at our Morayfield store. We are delighted to hear you are enjoying your new furniture and are happy to hear your shopping experience was made with ease. We hope to serve you again in the future. Angelina and the Fantastic team

All my furniture is from Fantastic Furniture. Absolutely love them. Good quality for a good price.

I am completely satisfied with my furniture and easy to assemble. Fantastic Furniture has a great range to choose from and great customer service

Shop LocationQLD, Morayfield
1 comment
Hi Suzy, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Ryan and the Fantastic Team

Fantastic Furniture is fantastic!!!

I have bought lots of furniture and other items from Fantastic Furniture and it is the best quality. There are quite a few unusual pieces of furniture that no one else sells. The variety of furniture is exceptional. I call in all the time to see what is new in the store. I highly recommend you go there and see what I mean. The staff are friendly and always available to help. I am delighted a new store has opened up near me in North Lakes....

Shop LocationQLD, Morayfield
1 comment
Hi Janene Lawson, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store and we appreciate you recommending us! We hope to serve you again in the future! Regards Jivani and the Fantastic team

Products are great

Very easy to assemble and looks and functions great ,the store is well set out, products are easy to find.

Shop LocationQLD, Morayfield
1 comment
Hi Rie, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Completely Satisfied

Assembly was easy
navigation of the store is easy and presented beautiful
The product i purchased was exactly as the online description stated

Shop LocationQLD, Morayfield
1 comment
Hi Kylie, thank you for choosing to shop with us online! We are happy to hear the assembly was easy and that you are enjoying your new furniture. We hope to serve you again in the near future. Regards Angelina and the Fantastic team

Satisfied

Great service and great place to shop good service easy to find helpful staff i would recommend fantastic furniture to anyone.

Shop LocationQLD, Morayfield
1 comment
Hi Kirk, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jivani and the Fantastic team

Very happy with all my furniture

All assembly was quite quick and simple . I was very happy with my choice of colour and the style trendy.

Shop LocationQLD, Morayfield
1 comment
Hi Jolly, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team

Loved shopping from home.

Online shopping very streamlined.
Ordering process simple and easy to use and goods were ready for collection 25 mins later.

Shop LocationQLD, Morayfield
1 comment
Hi Anita, thanks so much for choosing to shop with us! We are delighted to hear you are enjoying the ease of shopping online! We look forward to serving you again soon. Regards Jivani and the Fantastic team

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