??!
1 photo
Fantastic Furniture QLD, North Lakes

Fantastic Furniture QLD, North Lakes

4.5 from 16 reviews

Reviews

(12)
(2)
(1)
(0)
(1)
  • Product Quality
    4.6 (13)
  • Return Claim MadeYes (3) · No (10)
  • Warranty Claim MadeYes (1) · No (12)
  • Product Appearance As advertised (92%) · Not as advertised (8%)
  • Customer Service
    4.3 (13)


Robertson

RobertsonSouth East Queensland, QLD

  • Verified customer

Don't Do It!!!!

published

Ordered Denver 5 seater lounge which had storage under seating. Waited 6 weeks for it to arrive and it was the wrong one. Had to wait another 8 weeks to get the right one. Arrived and still was the wrong lounge and was told I would have to wait another 10 weeks with no guarantee the right one will arrive. Asked for my money back, returned lounge still waiting for refund. Furniture is cheap for a reason!!!!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture
Robertson
Robertson

Yes please it is now over 3 weeks and I have not received my refund. I will email the details, it is a pity I have to spend my Sunday doing this.


Mariana V.

Mariana V.

  • 2 reviews

It is good

published

Great quality of the products, fast delivery and easy to assemble.
Customer service was just okay... no one approached us and when we had some questions we have to walk and find a seller... just two ppl working.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorth lakes
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Mariana, thanks so much for choosing to shop with us and taking the time to share your thoughts. We hope to serve you again in the future! Regards Nick and the Fantastic team.

KAC

KAC

  • 2 reviews

Great staff, really nice store.

published

Great staff, really nice store and the mattress we bought was the cheapest anywhere. VERY comfy and my grand daughter is sleeping much better. My first time buying from them and it was an easy pleasant transaction. The store is lovely and it has a great location with easy parking.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes, Queensland.
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi KAC, thanks so much for choosing to shop with us in North Lakes. We are so glad to hear about this positive experience, and we look forward to seeing you back again in the near future. Regards Nick and the Fantastic team.

JMarshall

JMarshallSouth East Queensland, QLD

  • 2 reviews

Perfect for my needs

published

Glass Coffee table required no assembly. Good quality and sturdy. Glass top dining table, perfect for smaller area. Easy and fast assembly. Table top secure. Both were packaged well. Good service at pickup.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi JMarshall, thanks so much for choosing to shop with us. It is great to hear that you received good service at pickup and that you are happy with your coffee table. We hope to serve you again in the future! Regards Nick and the Fantastic team.


Kathryn Hart

Kathryn HartSouth East Queensland, QLD

Beautiful great store with lovely staff

published

Easy to find items great layout, staff were a great help and very friendly, beautiful colours of furniture making it east to design a room and easy transactions once you have decided.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes
See all answers

Larry

Larry

  • 2 reviews

Job done

published

My wife and I, were very pleased with the product that we recently purchased, and are therefore more than happy to recommend the North Lakes store to all.
We found what we wanted in a short time at a great price - We were able to pick this item up then and there.
Great result!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNorth Lakes, QLD
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Larry, thanks so much for choosing to shop with us! That's great to hear! We hope to see you again in store in the future. Regards Ryan and the Fantastic team


Sam

SamSouth East Queensland, QLD

Love our new sofa

published

Love our new sofa and so happy with it and the service of the north lakes store. Can’t wait to get more products for our office and bedroom. Highly recommend

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Robert

RobertSouth East Queensland, QLD

The staff where great especially Wendy

published

We attended the North Lakes store to purchase a fold out couch and the staff where knowledgeable and very friendly but unfortunately they didn't have stock so we attended Morayfield and had similar experience with staff. A nice experience

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Michelle t

Michelle tSouth East Queensland, QLD

  • 9 reviews

Product range

published

The store layout was great, it was easy to find what I was looking for, very satisfied with what I purchased, we had to assemble the tv unit which was bit of a pain but easy enough to do

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth lakes
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Michelle t, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope assembly didn't cause you too much grief! Regards Ryan and the Fantastic team

Great Service!

published

The staff were very friendly, they don’t hassle you but are there ready to help when you need it. We had to bring back a damaged product and they fixed it straight away with a replacement!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth Lakes
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Anthony

AnthonySouth East Queensland, QLD

Not half bad?

published

Mediocre. Nothing wowed me or made me think 'I would love to see that in my home.' Staff were friendly but either not fully transparent or not fully trained. Needs a little work for me the want to spend more money there. Wouldn't tell a friend not to buy there but also wouldn't recommend it over anything else. Layout was smooth but inconsistent with other stores I've bought from. Quality of the product was a good investment however.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth lakes
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

nickirob

nickirobSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Sales staff exceptional

published

I wanted to buy 2 desks for my grandchildren online and my daughter pick up that day. If I payed credit online it would not have processed until the Monday. Clair went above and beyond to help me get what I needed. She talked me through afterpay. She was so patient and helpful. Have never shopped here before, but will again. A lady shona or Shoshona also assisted with the sale.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi nickirob, We are so glad to Clair was able to help you with placing your order to ensure you received it on time! We appreciate your kind words and look forward to serving you again. Kind regards Ryan and the Fantastic team


Leigh

LeighSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Cheap prices, friendly staff

published

Cheapest prices around, good range and staff were very helpful and friendly, we had all 3 floor staff running around and on phone looking for stock for us. Had a very comfortable experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorth lakes
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Leigh, thank you for choosing to shop with us in North Lakes! That's great to hear! We hope to see you again in store in the future and have passed your message onto team. Regards Angelina and the Fantastic team


Amazing service and quality!

published

So impressed with our purchase of the Modena bed! It’s so comfy, was a breeze to put together and looks amazing. At an awesome price. The staff at the new north lakes store were amazing too!

Shop LocationNorth lakes
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

reasonably priced goods

published

Great price & quality for my Daughter's first bed, with staff that know there stuff on the products on display.

Shop LocationNorth lakes, QLD
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Fantastic!

published

Fantastic customer service, value for money & overall humbling shopping experience! The staff are happy to be there & the smiles on their faces tell you this. Amazingly helpful staff that truly are there to help you.

Shop LocationNorth Lakes QLD
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Hayley, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team


See all Fantastic Furniture reviews

Questions & Answers

Sorry, there are no questions about Fantastic Furniture QLD, North Lakes but you can read 238 questions about Fantastic Furniture.


Get an answer from our members and Fantastic Furniture representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.