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Fantastic Furniture WA, Cockburn

Fantastic Furniture WA, Cockburn

4.4 from 108 reviews

Reviews

Review distribution

5 star
76
4 star
21
3 star
1
2 star
3
1 star
7

NkH7

NkH7Perth, WA

Affordable furniture

published

Store is easy to find. Ample parking. Good range of products Fair quality of in style and trend furniture. Clean and tidy store. Easy to browse store layout. Helpful and happy staff.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCockburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi NkH7! Thank you very much for choosing to shop with us. We are so glad to hear such positive feedback, and we hope to serve you again in the future. Regards Nick and the Fantastic team.


Great customer service. Very affordable prices.

published

I am a first time home owner and found lots of great furniture that did not break the bank. A few items not in stock only took 2 weeks to order in.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Jess, thanks so much for shopping with us in Cockburn. We are honoured to be able to fill your new home with our furniture, and we hope to see you back again in the future! Regards Nick and the Fantastic team.

Unhappy

UnhappyPerth, WA

  • Verified customer

Mattresses are Terrible.

published

Bought a Plush Mattress for $999 1 year and 9 months ago and it's lost all its support even with us following the Mattress instructions it still had no support after only this short time, a Mattress should support you for 5 to 8 years.
We asked for our Warranty back and the claims department asked for so many pics before they declined our claim.
We were in total discomfort from aching lower back, hips and ribs the proof was there but No Go.
Fantastic Furniture your Claim Department is not compassionate or understanding.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance Not as advertised
Store LocationCockburn
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Fantastic service at at Fantastic store!!!!,

published

New what I was looking for as visited online first but this did not staff from being
Helpful to fulfil my needs.In and out of store within half hour.Thats Service

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic furniture,Cockburn
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1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Elaine from Thornlie, thanks very much for sharing your experience online! it is wonderful to hear our staff were friendly and helpful and we hope to see you again. Kind regards Ryan and the Fantastic team


Purchases not great

published

Store was easy to nativate though staff were fine. The first item we wanted they didn’t have in stock, so we went with another but only had two so had to go to another store to get one. Once home they were harder to put together then ikea furniture nothing line up and there was a chair that had one leg longer then the other . $99 each and we bought three you would think they were not be so hard and would measure up properly. One angry husband currently trying to put them together not going well.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationCockburn and Cannington
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Most Funtastic Fantastic Furniture Experience

published

Everything about this store is amazing from the layout to the management but most of all the biggest reason I continue to return is because of the effort and willingness your team put in to assist customers needs and I take my hat off to you, well done and keep up the good work

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCockburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Sal

SalPerth, WA

  • 3 reviews
  • 3 likes

Love your work!

published

Great range of furniture and storage, st affordable prices, and staff that are always happy, helpful and polite. Really could t ask for a better experience, I just wish all in the “online only” furniture that is on the website, was also available in store

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCockburn, WA
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Sal, thank you for sharing your kind words about our range and team in-store! It is wonderful to hear you have had great experiences and we hope to see you again. Kind regards Ryan and the Fantastic team

The reviewer stated that an incentive was offered for this review


Chris

ChrisPerth, WA

  • 2 reviews

Fantastic just like the trade name

published

Easy to find what I wanted. Not pressured by staff- great experience. Range had what I was looking for. Staff friendly and very approachable. Not pressured to walk out with something I didn’t want.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCockburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Chris, thanks so much for shopping with us and sharing your experience! We hope to see you again soon. Kind regards Ryan and the Fantastic team

Marnie D

Marnie DPerth, WA

Great range, good quality and value

published

Easy to find, very good range most products are good quality, self assembly is ok as long as I have help, I ask a family member or friend to help

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCockburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Marnie D, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range. We hope to see you back soon! Regards Ryan and the Fantastic Team

The reviewer stated that an incentive was offered for this review

Des

DesPerth, WA

  • Verified customer

Lack of customer service/ Faulty sofa

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationCockburn
See all answers
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

wide range of affordable products

published

easy to navigate store, good range, good quality items on display. all items were well protected in the packaging and reasonably easy to assemble with all fittings available and very happy with outcome

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationcockburn
See all answers
2 comments
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi luke capolicchio, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team

luke capolicchio
luke capolicchio

very good affordable furniture reasonably easy to assemble


Danni

DanniCannington

  • 2 reviews

Excellent service

published

Great service, excellent product, easy assembly. Product Looks amazing my daughters bedroom., staff member was polite, efficient and more than willing to go the extra mile to make sure I was happy with my purchase.

Shop LocationWA, Cockburn
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Danni, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jessica and the Fantastic team


This is excellent

published

I am very satisfied with the product.I really like Your store is really amazing.Customer Care is really fantastic.Everything is in a good price.

Shop LocationWA, Cockburn
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Tom, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team


Great staff

published

Staff were helpful and had great communication. Were able to explain the long delivery time. Can’t wait to get my couch

Shop LocationWA, Cockburn
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture
Sue M

Sue M

  • 5 reviews

Quality products and great value for money

published

The store I visited was easy to navigate and locate the item I was after. Staff asked what item I needed, what colour was I looking for, was there anything hing else I was interested in and were very friendly. I was extremely happy with the customer service that was provided.
The item is for a Christmas gift so it hasn't been opened or assembled yet but I have previously purchased items that needed assembly and the instructions were very easy to follow and have been assembled with ease and the quality has been great.

Shop LocationWA, Cockburn
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

(Not so)fantastic furniture

published

Order placed mid November. Was told it would arrive 27th November. No communication. 4 phone calls/emails trying to get information as its a Christmas present. Finally get back to me 4 days before Christmas. Its arriving in the new year. Store manager says come down and we'll try to help you. I said it will need to be discreet as I have my kids and they still believe in Santa. Lady comes up and says how can I help you. I ask to speak to store manager. She asks my name. I give it. In front of my kids oh your the lady about the girls bed. I said yeah she didn't know, but she does now, thanks.

Shop LocationWA, Cockburn
2 comments
Trace
Trace

Great news!!! Jason the store manager has called and apologized for the issues and is gifting us a beautiful pink recliner so our daughter has a gift Christmas morning.
Thank you Jason!!

Fantastic Furniture
Fantastic F.Fantastic Furniture

Christmas shopping

published

Found the store accessible. Had what i wanted at the Cockburn store after attending my local store at Beckenham . Chris pgoned aro it nd and what i required was at midland and Cockburn. We chose Cockburn. Promptly going to Cockburn and meeting Jules and the team. I aquired my Sofa a desk and Ottoman that i wasnt looking for but when i saw it it was right for the area i was purchasing my sofa bed for. Once every thing was bought i was shown a coffee table with draws which i believe will be my christmas present from my hubby. Thankyou Fantastic Furniture. Merry Christmas to all the staffbest wishes for 2019. See you again .

Shop LocationWA, Cockburn
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Excellent service and value

published

This store was very good for me as the staff was very accommodating And friendly and enjoy shopping there. Good value

Shop LocationWA, Cockburn
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Elizabeth’s, thanks for choosing to shop with us in store! We're pleased to hear you had a Fantastic experience with us. We hope to see you back soon. Regards Annie and the Fantastic team


Everything is fantastic but..

published

Everything is fantastic but it takes more than 2 weeks to deliver. Staff was very helpful and polite. The only painful part is they don't have much of items in stock.

Shop LocationWA, Cockburn
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

Hi Muzz, thank you for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team


Mel

MelPERTH

  • 65 reviews

Happy first-time shopper

published
Shop LocationWA, Cockburn
1 comment
Fantastic Furniture
Fantastic F.Fantastic Furniture

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