Elaine from Thornlie
Fantastic service at at Fantastic store!!!!,
New what I was looking for as visited online first but this did not staff from being
Helpful to fulfil my needs.In and out of store within half hour.Thats Service
Not a happy customer
Purchases not great
Store was easy to nativate though staff were fine. The first item we wanted they didn’t have in stock, so we went with another but only had two so had to go to another store to get one. Once home they were harder to put together then ikea furniture nothing line up and there was a chair that had one leg longer then the other . $99 each and we bought three you would think they were not be so hard and would measure up properly. One angry husband currently trying to put them together not going well.
Most Funtastic Fantastic Furniture Experience
Everything about this store is amazing from the layout to the management but most of all the biggest reason I continue to return is because of the effort and willingness your team put in to assist customers needs and I take my hat off to you, well done and keep up the good work
Love your work!
Great range of furniture and storage, st affordable prices, and staff that are always happy, helpful and polite. Really could t ask for a better experience, I just wish all in the “online only” furniture that is on the website, was also available in store
Fantastic just like the trade name
Easy to find what I wanted. Not pressured by staff- great experience. Range had what I was looking for. Staff friendly and very approachable. Not pressured to walk out with something I didn’t want.
Great range, good quality and value
Easy to find, very good range most products are good quality, self assembly is ok as long as I have help, I ask a family member or friend to help
Lack of customer service/ Faulty sofa
I purchased a Dakota modular sofa in July 2018 which I received in September. On Nov 27th,my partner leaned over the sofa to pick up something off the seat and the back frame collapsed. I rung the Cockburn store to which I was advised to send an email to the store with proof of the fault, I emailed both a video and photos. No one called me back, I had to follow up twice before eventually being told that a replacement would be ordered. They advised me it would take 8 weeks. Feb came around I followed up several times, only to be told it was still on the way, they didn't know when it would arrive but shouldn't be far away. Not once did anyone ring me to follow up, Im the one chasing up the issue when it should be the other way round. The last time I called 3 weeks ago, I was again told it was coming out of production and would be here in about 2 weeks!! Its nearly April and I have still not received a replacement, no phone call to advise what's happening...Im super frustrated trying to chase it up and receiving the same answer. Its been 4 months.
wide range of affordable products
easy to navigate store, good range, good quality items on display. all items were well protected in the packaging and reasonably easy to assemble with all fittings available and very happy with outcome
Great service, excellent product, easy assembly. Product Looks amazing my daughters bedroom., staff member was polite, efficient and more than willing to go the extra mile to make sure I was happy with my purchase.
This is excellent
I am very satisfied with the product.I really like Your store is really amazing.Customer Care is really fantastic.Everything is in a good price.
Staff were helpful and had great communication. Were able to explain the long delivery time. Can’t wait to get my couch
Quality products and great value for money
The store I visited was easy to navigate and locate the item I was after. Staff asked what item I needed, what colour was I looking for, was there anything hing else I was interested in and were very friendly. I was extremely happy with the customer service that was provided.
The item is for a Christmas gift so it hasn't been opened or assembled yet but I have previously purchased items that needed assembly and the instructions were very easy to follow and have been assembled with ease and the quality has been great.
(Not so)fantastic furniture
Order placed mid November. Was told it would arrive 27th November. No communication. 4 phone calls/emails trying to get information as its a Christmas present. Finally get back to me 4 days before Christmas. Its arriving in the new year. Store manager says come down and we'll try to help you. I said it will need to be discreet as I have my kids and they still believe in Santa. Lady comes up and says how can I help you. I ask to speak to store manager. She asks my name. I give it. In front of my kids oh your the lady about the girls bed. I said yeah she didn't know, but she does now, thanks.
Found the store accessible. Had what i wanted at the Cockburn store after attending my local store at Beckenham . Chris pgoned aro it nd and what i required was at midland and Cockburn. We chose Cockburn. Promptly going to Cockburn and meeting Jules and the team. I aquired my Sofa a desk and Ottoman that i wasnt looking for but when i saw it it was right for the area i was purchasing my sofa bed for. Once every thing was bought i was shown a coffee table with draws which i believe will be my christmas present from my hubby. Thankyou Fantastic Furniture. Merry Christmas to all the staffbest wishes for 2019. See you again .
Excellent service and value
This store was very good for me as the staff was very accommodating And friendly and enjoy shopping there. Good value
Everything is fantastic but..
Everything is fantastic but it takes more than 2 weeks to deliver. Staff was very helpful and polite. The only painful part is they don't have much of items in stock.
Happy first-time shopper
Went in looking at a Como bed but the lovely sales assistant advised that a chipboard bed wouldn't be as sturdy as a metal one (on account of the screw holes sometimes wearing larger than the screws and creating all sorts of issues with bed stability) so ended up spending a bit more and buying a white Paris double bed for my daughter's birthday. Everything from point of sale to pickup to assembling it myself was just perfect. The bed looks great, feels sturdy and my daughter loves it. Hopefully it will last the distance... only time will tell.
First time I've bought anything from Fantastic Furniture so very happy. My only criticism would be the delivery price, which I found quite steep at $75 (a third of the product's cost) but I worked around it by hiring a Bunnings ute for $25.
Value for money
Not easy for the elderly,delivery charge a bit expensive. Staff helpful when stuff collected. Didn't put us shopping there.bright clean shop
Great customer service
Had to return an item as I bought the wrong colour. Staff member was very helpful and processed the exchange quickly. Great service.
I love my new furniture
I find each store easy to navigate and there are plenty of styles to choose from. The quality of the furniture is great for the price. I prefer to get the furniture assembled by Matt's Flatpacks because Matt and his wife are friendly and very professional, quick, and tidy.
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