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Fantastic Furniture WA, Cockburn
NkH7Perth, WA
Affordable furniture
Store is easy to find. Ample parking. Good range of products Fair quality of in style and trend furniture. Clean and tidy store. Easy to browse store layout. Helpful and happy staff.
1 comment
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Great customer service. Very affordable prices.
I am a first time home owner and found lots of great furniture that did not break the bank. A few items not in stock only took 2 weeks to order in.
1 comment
Fantastic F.Fantastic Furniture
Hi Jess, thanks so much for shopping with us in Cockburn. We are honoured to be able to fill your new home with our furniture, and we hope to see you back again in the future! Regards Nick and the Fantastic team.
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UnhappyPerth, WA
- Verified customer
Mattresses are Terrible.
Bought a Plush Mattress for $999 1 year and 9 months ago and it's lost all its support even with us following the Mattress instructions it still had no support after only this short time, a Mattress should support you for 5 to 8 years.
We asked for our Warranty back and the claims department asked for so many pics before they declined our claim.
We were in total discomfort from aching lower back, hips and ribs the proof was there but No Go.
Fantastic Furniture your Claim Department is not compassionate or understanding.
1 comment
Fantastic F.Fantastic Furniture
Hi Unhappy, I am very sorry to hear that you are unhappy with your mattress and I am sorry to hear your warranty claim was unsuccessful. Would it be possible to email me your purchase and contact deta... Read more
ils? My email address is reviews@fantasticfurniture.com.au Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
Elaine from ThornliePerth, WA
Fantastic service at at Fantastic store!!!!,
New what I was looking for as visited online first but this did not staff from being
Helpful to fulfil my needs.In and out of store within half hour.Thats Service
1 comment
Fantastic F.Fantastic Furniture
Hi Elaine from Thornlie, thanks very much for sharing your experience online! it is wonderful to hear our staff were friendly and helpful and we hope to see you again. Kind regards Ryan and the Fantastic team
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Not a happy customerPerth, WA
Purchases not great
Store was easy to nativate though staff were fine. The first item we wanted they didn’t have in stock, so we went with another but only had two so had to go to another store to get one. Once home they were harder to put together then ikea furniture nothing line up and there was a chair that had one leg longer then the other . $99 each and we bought three you would think they were not be so hard and would measure up properly. One angry husband currently trying to put them together not going well.
1 comment
Fantastic F.Fantastic Furniture
Hi Not a happy customer, we are sorry to hear your experience was not a positive one. If you are still having trouble with assembly, please get in touch with us via reviews@fantasticfurniture.com.au w... Read more
ith your sales order number and contact details as we would really like to see what we can do to assist. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
Most Funtastic Fantastic Furniture Experience
Everything about this store is amazing from the layout to the management but most of all the biggest reason I continue to return is because of the effort and willingness your team put in to assist customers needs and I take my hat off to you, well done and keep up the good work
1 comment
Fantastic F.Fantastic Furniture
Hi Chenz V, thank you so much for taking the time to share your experience! We are so happy that the Cockburn team is doing such a great job, and we look forward to seeing you back again next time! Re... Read more
gards Nick and the Funtastic Fantastic Furniture team.Similar opinion? Write a review on ProductReview.com.au!
SalPerth, WA
- 3 reviews
- 3 likes
Love your work!
Great range of furniture and storage, st affordable prices, and staff that are always happy, helpful and polite. Really could t ask for a better experience, I just wish all in the “online only” furniture that is on the website, was also available in store
1 comment
Fantastic F.Fantastic Furniture
Hi Sal, thank you for sharing your kind words about our range and team in-store! It is wonderful to hear you have had great experiences and we hope to see you again. Kind regards Ryan and the Fantastic team
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The reviewer stated that an incentive was offered for this review
ChrisPerth, WA
- 2 reviews
Fantastic just like the trade name
Easy to find what I wanted. Not pressured by staff- great experience. Range had what I was looking for. Staff friendly and very approachable. Not pressured to walk out with something I didn’t want.
1 comment
Fantastic F.Fantastic Furniture
Hi Chris, thanks so much for shopping with us and sharing your experience! We hope to see you again soon. Kind regards Ryan and the Fantastic team
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Marnie DPerth, WA
Great range, good quality and value
Easy to find, very good range most products are good quality, self assembly is ok as long as I have help, I ask a family member or friend to help
1 comment
Fantastic F.Fantastic Furniture
Hi Marnie D, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range. We hope to see you back soon! Regards Ryan and the Fantastic Team
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The reviewer stated that an incentive was offered for this review
DesPerth, WA
- Verified customer
Lack of customer service/ Faulty sofa
I purchased a Dakota modular sofa in July 2018 which I received in September. On Nov 27th,my partner leaned over the sofa to pick up something off the seat and the back frame collapsed. I rung the Cockburn store to which I was advised to send an email to the store with proof of the fault, I emailed both a video and photos. No one called me back, I had to follow up twice before eventually being told that a replacement would be ordered. They advised me it would take 8 weeks. Feb came around I followed up several times, only to be told it was stil...Read more
l on the way, they didn't know when it would arrive but shouldn't be far away. Not once did anyone ring me to follow up, Im the one chasing up the issue when it should be the other way round. The last time I called 3 weeks ago, I was again told it was coming out of production and would be here in about 2 weeks!! Its nearly April and I have still not received a replacement, no phone call to advise what's happening...Im super frustrated trying to chase it up and receiving the same answer. Its been 4 months.1 comment
Fantastic F.Fantastic Furniture
Hi Des, I am so sorry to hear what has happened with your sofa and the delay in getting your replacement. If you could please send us an email to reviews@fantasticfurniture.com.au with your purchase a... Read more
nd contact details we would really like to follow this up for you. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
luke capolicchioPerth, WA
wide range of affordable products
easy to navigate store, good range, good quality items on display. all items were well protected in the packaging and reasonably easy to assemble with all fittings available and very happy with outcome
2 comments
Fantastic F.Fantastic Furniture
Hi luke capolicchio, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic team
very good affordable furniture reasonably easy to assemble
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DanniCannington
- 2 reviews
Excellent service
Great service, excellent product, easy assembly. Product Looks amazing my daughters bedroom., staff member was polite, efficient and more than willing to go the extra mile to make sure I was happy with my purchase.
1 comment
Fantastic F.Fantastic Furniture
Hi Danni, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jessica and the Fantastic team
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This is excellent
I am very satisfied with the product.I really like Your store is really amazing.Customer Care is really fantastic.Everything is in a good price.
1 comment
Fantastic F.Fantastic Furniture
Hi Tom, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team
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Great staff
Staff were helpful and had great communication. Were able to explain the long delivery time. Can’t wait to get my couch
1 comment
Fantastic F.Fantastic Furniture
Hi Karissa, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We h... Read more
ope to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
Sue M
- 5 reviews
Quality products and great value for money
The store I visited was easy to navigate and locate the item I was after. Staff asked what item I needed, what colour was I looking for, was there anything hing else I was interested in and were very friendly. I was extremely happy with the customer service that was provided.
The item is for a Christmas gift so it hasn't been opened or assembled yet but I have previously purchased items that needed assembly and the instructions were very easy to follow and have been assembled with ease and the quality has been great.
1 comment
Fantastic F.Fantastic Furniture
Hi Sue M, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hop... Read more
e to serve you again in the future! Regards Ryan and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
(Not so)fantastic furniture
Order placed mid November. Was told it would arrive 27th November. No communication. 4 phone calls/emails trying to get information as its a Christmas present. Finally get back to me 4 days before Christmas. Its arriving in the new year. Store manager says come down and we'll try to help you. I said it will need to be discreet as I have my kids and they still believe in Santa. Lady comes up and says how can I help you. I ask to speak to store manager. She asks my name. I give it. In front of my kids oh your the lady about the girls bed. I said yeah she didn't know, but she does now, thanks.
2 comments
Great news!!! Jason the store manager has called and apologized for the issues and is gifting us a beautiful pink recliner so our daughter has a gift Christmas morning.
Thank you Jason!!
Fantastic F.Fantastic Furniture
Hi Trace, I am very sorry about the delay with your order and we apologise for the inconvenience caused. We are glad to hear the Cockburn team have been able to arrange a solution for you and we hope ... Read more
your daughter enjoys the new recliner. Kind regards Ryan and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
Christmas shopping
Found the store accessible. Had what i wanted at the Cockburn store after attending my local store at Beckenham . Chris pgoned aro it nd and what i required was at midland and Cockburn. We chose Cockburn. Promptly going to Cockburn and meeting Jules and the team. I aquired my Sofa a desk and Ottoman that i wasnt looking for but when i saw it it was right for the area i was purchasing my sofa bed for. Once every thing was bought i was shown a coffee table with draws which i believe will be my christmas present from my hubby. Thankyou Fantastic Furniture. Merry Christmas to all the staffbest wishes for 2019. See you again .
1 comment
Fantastic F.Fantastic Furniture
Hi Liz, thank you very much for choosing to shop with us in Cockburn and taking the time to share your experiences. We hope to serve you again in the future and we wish you and your family a Merry Chr... Read more
istmas and all the best for the new year. Regards Jessica and the Fantastic teamSimilar opinion? Write a review on ProductReview.com.au!
Excellent service and value
This store was very good for me as the staff was very accommodating And friendly and enjoy shopping there. Good value
1 comment
Fantastic F.Fantastic Furniture
Hi Elizabeth’s, thanks for choosing to shop with us in store! We're pleased to hear you had a Fantastic experience with us. We hope to see you back soon. Regards Annie and the Fantastic team
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Everything is fantastic but..
Everything is fantastic but it takes more than 2 weeks to deliver. Staff was very helpful and polite. The only painful part is they don't have much of items in stock.
1 comment
Fantastic F.Fantastic Furniture
Hi Muzz, thank you for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team
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MelPERTH
- 65 reviews
Happy first-time shopper
Went in looking at a Como bed but the lovely sales assistant advised that a chipboard bed wouldn't be as sturdy as a metal one (on account of the screw holes sometimes wearing larger than the screws and creating all sorts of issues with bed stability) so ended up spending a bit more and buying a white Paris double bed for my daughter's birthday. Everything from point of sale to pickup to assembling it myself was just perfect. The bed looks great, feels sturdy and my daughter loves it. Hopefully it will last the distance... only time will tell. ...Read more
First time I've bought anything from Fantastic Furniture so very happy. My only criticism would be the delivery price, which I found quite steep at $75 (a third of the product's cost) but I worked around it by hiring a Bunnings ute for $25.1 comment
Fantastic F.Fantastic Furniture
Hi Mel, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hop... Read more
e to see you back soon! Regards Ryan and the Fantastic TeamSimilar opinion? Write a review on ProductReview.com.au!
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Fantastic F.Fantastic Furniture
Hi NkH7! Thank you very much for choosing to shop with us. We are so glad to hear such positive feedback, and we hope to serve you again in the future. Regards Nick and the Fantastic team.