??!
1 photo
Fantastic Furniture WA, Cockburn

Fantastic Furniture WA, Cockburn

4.5 from 105 reviews

Fantastic service at at Fantastic store!!!!,

New what I was looking for as visited online first but this did not staff from being
Helpful to fulfil my needs.In and out of store within half hour.Thats Service

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFantastic furniture,Cockburn
1 comment
Hi Elaine from Thornlie, thanks very much for sharing your experience online! it is wonderful to hear our staff were friendly and helpful and we hope to see you again. Kind regards Ryan and the Fantastic team

Purchases not great

Store was easy to nativate though staff were fine. The first item we wanted they didn’t have in stock, so we went with another but only had two so had to go to another store to get one. Once home they were harder to put together then ikea furniture nothing line up and there was a chair that had one leg longer then the other . $99 each and we bought three you would think they were not be so hard and would measure up properly. One angry husband currently trying to put them together not going well.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationCockburn and Cannington
1 comment
Hi Not a happy customer, we are sorry to hear your experience was not a positive one. If you are still having trouble with assembly, please get in touch with us via reviews@fantasticfurniture.com.au with your sales order number and contact details as we would really like to see what we can do to assist. Kind regards Ryan and the Fantastic team

Most Funtastic Fantastic Furniture Experience

Everything about this store is amazing from the layout to the management but most of all the biggest reason I continue to return is because of the effort and willingness your team put in to assist customers needs and I take my hat off to you, well done and keep up the good work

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCockburn
1 comment
Hi Chenz V, thank you so much for taking the time to share your experience! We are so happy that the Cockburn team is doing such a great job, and we look forward to seeing you back again next time! Regards Nick and the Funtastic Fantastic Furniture team.

Love your work!

Great range of furniture and storage, st affordable prices, and staff that are always happy, helpful and polite. Really could t ask for a better experience, I just wish all in the “online only” furniture that is on the website, was also available in store

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCockburn, WA
1 comment
Hi Sal, thank you for sharing your kind words about our range and team in-store! It is wonderful to hear you have had great experiences and we hope to see you again. Kind regards Ryan and the Fantastic team

Fantastic just like the trade name

Easy to find what I wanted. Not pressured by staff- great experience. Range had what I was looking for. Staff friendly and very approachable. Not pressured to walk out with something I didn’t want.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCockburn
1 comment
Hi Chris, thanks so much for shopping with us and sharing your experience! We hope to see you again soon. Kind regards Ryan and the Fantastic team

Great range, good quality and value

Easy to find, very good range most products are good quality, self assembly is ok as long as I have help, I ask a family member or friend to help

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCockburn
1 comment
Hi Marnie D, Thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range. We hope to see you back soon! Regards Ryan and the Fantastic Team

Lack of customer service/ Faulty sofa

I purchased a Dakota modular sofa in July 2018 which I received in September. On Nov 27th,my partner leaned over the sofa to pick up something off the seat and the back frame collapsed. I rung the Cockburn store to which I was advised to send an email to the store with proof of the fault, I emailed both a video and photos. No one called me back, I had to follow up twice before eventually being told that a replacement would be ordered. They advised me it would take 8 weeks. Feb came around I followed up several times, only to be told it was still on the way, they didn't know when it would arrive but shouldn't be far away. Not once did anyone ring me to follow up, Im the one chasing up the issue when it should be the other way round. The last time I called 3 weeks ago, I was again told it was coming out of production and would be here in about 2 weeks!! Its nearly April and I have still not received a replacement, no phone call to advise what's happening...Im super frustrated trying to chase it up and receiving the same answer. Its been 4 months.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationCockburn
1 comment
Hi Des, I am so sorry to hear what has happened with your sofa and the delay in getting your replacement. If you could please send us an email to reviews@fantasticfurniture.com.au with your purchase and contact details we would really like to follow this up for you. Kind regards Ryan and the Fantastic team

wide range of affordable products

easy to navigate store, good range, good quality items on display. all items were well protected in the packaging and reasonably easy to assemble with all fittings available and very happy with outcome

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationcockburn
2 comments
Hi luke capolicchio, thank you very much for choosing us and sharing your thoughts online! Glad to hear you had such a wonderful experience in store. We hope to serve you again in the future! Regards Ryan and the Fantastic teamvery good affordable furniture reasonably easy to assemble

Excellent service

Great service, excellent product, easy assembly. Product Looks amazing my daughters bedroom., staff member was polite, efficient and more than willing to go the extra mile to make sure I was happy with my purchase.

Shop LocationWA, Cockburn
1 comment
Hi Danni, that's wonderful to hear! Thank you so much for choosing us and sharing your thoughts about our furniture and stores! We hope to see you again in store in the future. Regards Jessica and the Fantastic team

This is excellent

I am very satisfied with the product.I really like Your store is really amazing.Customer Care is really fantastic.Everything is in a good price.

Shop LocationWA, Cockburn
1 comment
Hi Tom, thank you very much for choosing us and sharing your thoughts online! We hope to serve you again in the future! Regards Jessica and the Fantastic team

Great staff

Staff were helpful and had great communication. Were able to explain the long delivery time. Can’t wait to get my couch

Shop LocationWA, Cockburn
1 comment
Hi Karissa, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Quality products and great value for money

The store I visited was easy to navigate and locate the item I was after. Staff asked what item I needed, what colour was I looking for, was there anything hing else I was interested in and were very friendly. I was extremely happy with the customer service that was provided.
The item is for a Christmas gift so it hasn't been opened or assembled yet but I have previously purchased items that needed assembly and the instructions were very easy to follow and have been assembled with ease and the quality has been great.

Shop LocationWA, Cockburn
1 comment
Hi Sue M, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

(Not so)fantastic furniture

Order placed mid November. Was told it would arrive 27th November. No communication. 4 phone calls/emails trying to get information as its a Christmas present. Finally get back to me 4 days before Christmas. Its arriving in the new year. Store manager says come down and we'll try to help you. I said it will need to be discreet as I have my kids and they still believe in Santa. Lady comes up and says how can I help you. I ask to speak to store manager. She asks my name. I give it. In front of my kids oh your the lady about the girls bed. I said yeah she didn't know, but she does now, thanks.

Shop LocationWA, Cockburn
2 comments
Great news!!! Jason the store manager has called and apologized for the issues and is gifting us a beautiful pink recliner so our daughter has a gift Christmas morning. Thank you Jason!!Hi Trace, I am very sorry about the delay with your order and we apologise for the inconvenience caused. We are glad to hear the Cockburn team have been able to arrange a solution for you and we hope your daughter enjoys the new recliner. Kind regards Ryan and the Fantastic team

Christmas shopping

Found the store accessible. Had what i wanted at the Cockburn store after attending my local store at Beckenham . Chris pgoned aro it nd and what i required was at midland and Cockburn. We chose Cockburn. Promptly going to Cockburn and meeting Jules and the team. I aquired my Sofa a desk and Ottoman that i wasnt looking for but when i saw it it was right for the area i was purchasing my sofa bed for. Once every thing was bought i was shown a coffee table with draws which i believe will be my christmas present from my hubby. Thankyou Fantastic Furniture. Merry Christmas to all the staffbest wishes for 2019. See you again .

Shop LocationWA, Cockburn
1 comment
Hi Liz, thank you very much for choosing to shop with us in Cockburn and taking the time to share your experiences. We hope to serve you again in the future and we wish you and your family a Merry Christmas and all the best for the new year. Regards Jessica and the Fantastic team

Excellent service and value

This store was very good for me as the staff was very accommodating And friendly and enjoy shopping there. Good value

Shop LocationWA, Cockburn
1 comment
Hi Elizabeth’s, thanks for choosing to shop with us in store! We're pleased to hear you had a Fantastic experience with us. We hope to see you back soon. Regards Annie and the Fantastic team

Everything is fantastic but..

Everything is fantastic but it takes more than 2 weeks to deliver. Staff was very helpful and polite. The only painful part is they don't have much of items in stock.

Shop LocationWA, Cockburn
1 comment
Hi Muzz, thank you for choosing to shop with us and sharing your in store experience online. We look forward to seeing you in store again soon. Regards Ryan and the Fantastic Team

Happy first-time shopper

Went in looking at a Como bed but the lovely sales assistant advised that a chipboard bed wouldn't be as sturdy as a metal one (on account of the screw holes sometimes wearing larger than the screws and creating all sorts of issues with bed stability) so ended up spending a bit more and buying a white Paris double bed for my daughter's birthday. Everything from point of sale to pickup to assembling it myself was just perfect. The bed looks great, feels sturdy and my daughter loves it. Hopefully it will last the distance... only time will tell.
First time I've bought anything from Fantastic Furniture so very happy. My only criticism would be the delivery price, which I found quite steep at $75 (a third of the product's cost) but I worked around it by hiring a Bunnings ute for $25.

Shop LocationWA, Cockburn
1 comment
Hi Mel, thanks so much for choosing to shop with us! We are happy to hear you are enjoying our product range and we appreciate you taking the time out to share your experience with our company. We hope to see you back soon! Regards Ryan and the Fantastic Team

Value for money

Not easy for the elderly,delivery charge a bit expensive. Staff helpful when stuff collected. Didn't put us shopping there.bright clean shop

Shop LocationWA, Cockburn
2 comments
Hi LynnH, thank you for taking the time to share your experience and feedback about our stores. We hope to see you in-store again soon. Kind regards Ryan and the Fantastic teamThank you

Great customer service

Had to return an item as I bought the wrong colour. Staff member was very helpful and processed the exchange quickly. Great service.

Shop LocationWA, Cockburn
1 comment
Hi Ian, thanks for choosing to shop with us! We're so glad to hear you had a great experience in store. We hope to see you again soon. Regards Annie and the Fantastic team

I love my new furniture

I find each store easy to navigate and there are plenty of styles to choose from. The quality of the furniture is great for the price. I prefer to get the furniture assembled by Matt's Flatpacks because Matt and his wife are friendly and very professional, quick, and tidy.

Shop LocationWA, Cockburn
1 comment
Hi Kaye D, thank you very much for choosing us and sharing your thoughts online! It is wonderful to hear that you have had such wonderful in store experiences with our team members and products! We hope to serve you again in the future! Regards Ryan and the Fantastic team

Page 1 of 6

See all Fantastic Furniture reviews

Questions & Answers

Sorry, there are no questions about Fantastic Furniture WA, Cockburn but you can read 214 questions about Fantastic Furniture.

Details

Fantastic Furniture WA, Cockburn
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous and Sofas
Compare all Fantastic Furniture

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.