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Farfetch

Farfetch

2.1 from 37 reviews · View Statistics
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Reviews

2.1
37 reviews
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Shi
ShiMetropolitan Adelaide, SA

incorrect sizing and refuse refund for a gift purchase

published

purchased two kids cloth 2-3size bigger than kids age, gifted to friend and didnt fit at all. as these are gift, we passed the 14days refund policy, they refused to refund us even when their sizing is totally incorrect.
dont buy from them, unless you could make sure you know exact sizing and not a gift.

Product Quality
1/5
Incentivised Review No
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Hammad M.
Hammad M.Greater Melbourne (Metropolitan), VIC
  • Verified

Farfetch send me a jumper that I never ordered

published

I ordered a jumper from Farfetch worth 800AU dollars three months ago and they send me the one close to that but not exactly the one I paid for and when I called they checked and said sorry this is not the experience we want you to face and now it has been 3 months I have been crying for my refund. What a disgusting customer service. I wish you loose this company Farfetch so no one gets ripped off the way it happened to me.

Product Quality
1/5
Incentivised Review No
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Carlie
Carlie
  • 2 reviews
  • 1 like

Fast delivery, came straight from gucci

published

Not sure why there is so many bad reviews, I ordered through far-fetch so I could use afterpay. Got delivered the next day, all gucci stuff in original box and tags.

Product Quality
5/5
Incentivised Review No
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Terri R.
Terri R.
  • 2 reviews

will not exchange goods

published

I order some shows for my daughters birthday 4 weeks ahead of the date to ensure they arrived on time due to covid and all the problems we are having with delivery in Sydney and unfortunately I ordered the wrong size a 39 instead of 38 and they will not exchange as it is over their 2 week returns policy what a joke,

Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised
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  • Verified

Absolutely Disgusting Experience - DO NOT ORDER

published
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Product Quality
1/5
Incentivised Review No
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Defeated
DefeatedSydney, NSW
  • 3 reviews
  • 5 likes

Terrible Customer Service

published

I find they have an excellent variety of stock but when there is a problem their only answer is to return things. Sometimes I feel like I'm dealing with AI as there are only very basic responses. And beware of their tier program. If you buy several items they split the "gift" voucher and don't take it off the total so if you need to return part of that purchase you lose that portion. My latest purchase had a small defect and I wanted them to know in case it got worse in the future. Their only answer was to return it for a refund. They won't swap or repair. Useless having their Platinum tier. If they fixed their customer service they would be a great company.

Product Quality
2/5
Incentivised Review No
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Niels V.
Niels V.Sydney, NSW
  • Verified

No return problems, company that can be trusted

published

Ordered a bag for my girlfriend who was sceptical about farfetch since it had some bad reviews. I said not to worry and I was right. Absolutely no problems returning to the other side of the world for free and money refunded. Make sure you follow the steps of their return policy and I’m 100% sure that you will have no problems. Only downside was that it was taking longer than normal since all transport of parcels seem to go slower these days with the current crisis

Incentivised Review No
Return Claim MadeYes
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Dlaing
Dlaing
  • 2 reviews

Great experience so far

published

I have ordered 3 x pair of Gucci shoes over the last 12 months, 3 pairs of jeans, 1 handbag. All arrived on time in perfect condition. Returned one pair of Jeans, return went smoothly. Just returned another pair and feel confident there won't be an issue. So far experience is excellent.

Incentivised Review No
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  • Verified

BUYERS BEWARE, Farfetch don't guarantee or authenticate products, by the time to get it checked out yourself too late!

published
Product Quality
1/5
Incentivised Review No
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Farfetch cancelled my order and took $4,000

published

I made an order worth over $4000 on Farfetch. Received order confirmation but then a few hours later received another email stating my order has been cancelled as they could not complete a security check with my payment provider (I used a standard VISA credit card). HOWEVER, money was still taken out of my account!

I have since been in contact with Farfetch customer services. They have been 1) slow to respond, 2) asking me for further information on things I already provided, and 3) completely ignoring my questions such as: confirming whether I will receive a refund!!!

Incentivised Review No
Return Claim MadeNo
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Ben
BenGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Perfect

published

Decided to shop on FarFetch as they had an item I was after on sale. Was concerned at first given the sheer number of negative reviews but the item which arrived was the correct item in the correct size and delivery took 4 days from the UK to Australia.

The only thing is that the item did not come in its retail packaging, but rather had been put into a farfetch bag and attached with a farfetch tag. Not a bad thing but just useful to note.

Product Quality
5/5
Incentivised Review No
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TNJ
TNJ
  • 2 reviews
  • 1 like

Aweful

published

I bought 13 items but there are 2 items I never ever receive but they showed up on my apps that's they already delivery. I called Farfetch and they investigated and told me that they already delivery while i never have it. It's time for me to say bye to Farfetch.

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Product Quality
1/5
Incentivised Review No
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Micky
MickyGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 7 likes

3 stars

published

Goods are authentic, service are standard but considering they are selling high-end brands I would expect a lot more. I bought few items and returned once. All went smooth and good so far. Price wise, not so cheap. Actually, same as retail, so not really a place to get your bargains. But they do have more resources from all over the places. Shipping package is poor for selling luxury goods.

Incentivised Review No
Product Appearance As advertised
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Maren
MarenSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Fake

published

Sold fake cheap shoes balmain soles are bubbling the shoes are not guinune feel cheap and look cheap packaging box was dirty

Product Quality
1/5
Incentivised Review No
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Careful with returns

published

I had a very good experience for few months until one of my return was not reimbursed. At the time I decided to call them, they even deleted my return like I never ask for it.
The issue was probably with DHL, but as you book everything through their system, they should keep a better track.
They just closed the case saying they had no proof I send back the item ?! And no reimbursement... I am glad it was not a dress at 1k+ !
On my end, I have now delete their app, as returns are not reliable !

Incentivised Review No
Return Claim MadeYes
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Details

CategoryFootwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes and Exercise & Sport Shoes
Clothing TypeActivewear, Baby & Toddler, Children, General / Everyday, Office / Businesswear and Outdoor / Hiking
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