Farfetch

I would give 0 if I could. Appalling company, the worst I have ever dealt with. They are unhelpful and no customer service. I still do not have my order. They do not care about customer service. Shocking in every way! Do not buy anything from them ever- steer clear!!!!!!

Terrible experience. DO NOT rely on this company. They do not care about customer service whatsoever. I ordered some shoes for my daughter’s birthday. I received acknowledgment of my order with a delivery date, but no copy of my receipt or invoice… Read more

was sent until I followed up. The delivery date passed with no other correspondence so I contacted them to find out where the shoes were. They explained the shoes were in the warehouse ready to be picked up but hadn’t been collected. They promised that they would get back to me with an update. The next thing I received was an automated message a few days later saying my refund had been processed, with no explanation or apology, leaving me without a present for my daughters birthday the next day! The worst customer service ever. I suggest choosing a more reliable company and spending your money with a company that cares.

I bought for the first time and was very impressed. Item was a gift and looks great. Nicely packaged and was delivered so fast. Quicker then buying within Australia. Thanks Show details

Fast delivery and genuinely discounted price of international brands – The recent purchase was my first time via Farferch. Very impressed with how fast the delivery is three of items are from oversea- UK, Italy& USA they are arrival fast than some others companies in Australia and also so informative about the delivery; the products are as good as they are advertised and prices are genuinely discounted price Show details

Great selection, reasonable, simple free returns process – Just ordered some clothes, arrived within a few days and were a great price. One fear of god essentials t shirt I ordered in a Medium. It was absolutely HUGE! It arrived yesterday, I returned online and was just picked up by DHL, free returns!! Will definitely use farfetch again! Couldn’t be more impressed with their service, price and efficiency. Show details

Never shop on this site. They charge a high delivery fee, have a misleading size guide, and provide terrible customer service. The entire shopping experience feels like a trap and isn’t enjoyable at all. If they accepted Google reviews, I wouldn’t be surprised if they only scored 1/5. Show details

Extremely disappointing experience with Farfetch. I paid extra for fast delivery for a birthday gift, yet my order wasn’t even dispatched after 5 days. Customer service repeatedly told me there was “nothing they could do,” despite their own website stating fast-delivery orders should be processed quicker. I tried to cancel the order multiple… Read more

times (Wednesday afternoon, Wednesday night, Thursday morning), but was told it was “not possible due to a system limitation.” Even after lodging a complaint, the order was still dispatched late, with an ETA well beyond the promised fast-delivery timeframe.

This has been one of the worst customer service interactions I’ve had — slow processing, no escalation support, no communication, and no flexibility. For a luxury platform, this is incredibly disappointing.

Would not recommend Farfetch based on this experience.

I have been a very long standing n loyal customer. I purchased a pair of shoes that was defective. Farfetch was happy to go through the process n I received a full refund. I received a notification that they had stock available in my size of the shoes that ibwas after. I called prior to completing the purchase to ensure that they were not the… Read more

defective pair I had returned. I was assured that they were not n that they were a brand new pair. I received the exact same defective pair of shoes. I went through the returns process n I was not assisted, rather they asked for evidence, again, to provide pics of the defective shoes that they put back for sake rather than removing the stock. I thought that Farfetch was ethical n better than that. How dodgy!! Very disappointing Farfetch!!!

I'm a gold member. I returned an item via farfetch. The boutique said it was “damaged” and refused a refund. Farfetch then shipped the item back to me without my consent. For reasons they never explained, tracking later shows the parcel was returned to the sender, farfetch now has the item and has not refunded me. Customer service responded with… Read more

confusing replies about a different item, closed my case, and ignored follow-ups. After almost a month of excruciating communication, phone calls being hung up on, emails ignored, I finally had enough. I’ve started a chargeback with my bank.

Farfetch offers great products but shows no care for its customers in Australia when it comes to delivery. They continue to use UPS, a courier that provides terrible service here — no authority to leave, no flexible redelivery options, no real delivery management, and only one pickup location at Melbourne Airport. I’ve raised these issues… Read more

multiple times, but Farfetch’s response has been dismissive, suggesting services that simply don’t exist in Australia. The result is stress, missed deliveries, and wasted time.

Until Farfetch takes this seriously and allows customers in Australia to choose DHL or another reliable courier, the shopping experience will remain deeply flawed. It feels like they care more about cost efficiency than customer convenience.

This company used to be phenomenal, they are a disgrace now. The mark up on items is thousands and customer service has dropped substantially. Not to mention they sent me the entirely wrong dress that was required for a really important event. Have deleted my account and will never order from them ever again. Show details

Support is zero, only a template is available by mail, and a template is available on the sites. Calling is useless - they do nothing. Return instead of the promised 14 days - already a month. But in the end, neither the goods nor 3700 euros. The police have opened a criminal case. Do not use this piece of crap, not the store. Show details

I ordered an item from Italy through Farfetch, with an expected delivery date of May 21. Today is June 18, and I still haven't received my order. I’ve contacted Farfetch customer support multiple times over the past few weeks, but they continue to ignore my messages. I also tried to reach out to FedEx, but they haven't responded either. This… Read more

experience has been incredibly disappointing. I paid for a product that never arrived and I’m being ignored by both the retailer and the courier. I do not recommend ordering from Farfetch — there seems to be no accountability when something goes wrong.

THEY ARE ABSOLUTE LIARS AND HAVE DISGRACEFUL CUSTOMER SERVICE. They coerced me to return my designer bag which was defective and broke in a small spot telling me the manufacturer needed to inspect. I told them I only wanted it fixed or replaced. They now they say they haven’t heard from the manufacturer and they won’t return my bag to me. They lie… Read more

and say they have tried to contact me on several occasions and got no response which is absolutely untrue. Don’t ever buy from this website. I’ve just lost thousands of dollars due to their lies and I’ve lost my bag which I would have preferred to keep with the small damage!

I placed an order prior to this one for a pair of shoes. Farfetch sent me the wrong size. I contacted them, they apologised, as soon as the shoes were collected (and you have to often wait a whole day for UPS to turn up to collect) I received my refund. I was then told in writing that if I placed the order again they would ensure someone would… Read more

check them before they were sent out. So I ordered again, and wrote to Farfetch that I had reordered and was assured it would all be fine.

Again, they sent the wrong size. I contacted them and they were mystified as to how this could happen etc etc. I was promised that as soon as the shoes were en route back to them I would receive my refund and they would look in to why it happened etc. Again I waited at home a whole day for UPS to collect, which was on 29 April. On 30 April I called Farfetch to confirm the refund, I was put on hold and then told that the refund had been approved and it would take up to 72 hours to come back to me.

I still did not have the refund 5 days later so called again today. I was told at first that the shoes hadn’t been collected, which is demonstrably untrue. I was then told that the refund was still being processed so it would take another week! I asked to speak to a manager, I was told there wasn’t one available which I don’t believe.

I have emails apologising for the errors, assurances of refunds, promises to take care and to investigate etc etc, all absolutely worthless. I was sent the wrong size twice, I had to wait at home for a whole day to have their mistake collected twice, and I was lied to about the refund.

Farfetch has lost a customer. I will not be purchasing from this website again. If you are considering buying from them, I would say if you get the right order that’s great but if they send you the wrong thing you can expect a great deal of stress and a colossal waste of your time as you wait for collection and they continue to hold your funds hostage for their error.

Twice.

Do not buy from this company! I ordered a pair of sneakers and the delivery date was approximately 10 days from the date I ordered them, which was fine so I paid for the order however only after I made the payment was I sent an email saying the delivery date was now 5 months away!! I am moving interstate in 30 days and I won't even be here to follow up. Very very deceptive company. Do not buy from these people !!!!!!

Complain – I am extremely disappointed with my experience at Farfetch. The prices they charge for their products are incredibly high, yet the quality, especially when it comes to shoes, is very poor. I purchased a pair of Golden Goose sneakers from a luxury brand, and in my opinion, there was a manufacturing defect. After just six months, the shoes started… Read more

coming apart. Their response? That it happened because I “used them a lot.” In reality, I barely wore the shoes, and they still deteriorated far too quickly.

What’s even more frustrating is the lack of understanding and support from their customer service. For items that cost over $1,000, I expect not only high quality but also excellent customer care, and I received neither. This experience has been disappointing on all fronts, and I will not be shopping on Farfetch again.

RIP off and terrible customer service/refund process – I’ve been waiting two months for a refund. I returned two ganni tshirts, they refunded me for one and not the other and said they can’t locate it… it was in the same package so how did they receive one and not the other? They just keep saying ‘we will let you know if we locate it and will then offer a refund’ $200 down the drain

SO SAD TO SEE HOW FARFETCH HAS BECAME NOW!!!! – Horrible Horrible shopping experience with Farfetch! Everything has changed !!! The prices of products used to be good and great deal to buy. But now? The whole website is a mess! The discounted price of one clothes is even more expensive than the normal price from other websites and the price differences among different sizes are crazy.... The… Read more

delivery service is a DISASTER !!! The parcel was broken when it was delivered and left in insecure location without notifications. Farfetch used DHL as a courier before which was great and organized. Ups as their new courier which isn't as efficient and good as DHL for sure. Really disappointed and unsatisfied to shopping with Farfetch. Such a SHAME, FARFETCH USED TO BE GOOD!!! No wonder there is a rumor said Farfetch is gonnan bankrupt. Hopefully, he rumor will not be true too soon.

Very unhappy – Farfetch is a really terrible site for online shopping. I had a dreadful experience with them. I bought a really expensive shirt which was way too big for me. I tried to exchange it for a smaller size but they said they were unable to do that. That I had to return the shirt and get a refund then reorder the shirt. When I tried to return the… Read more

shirt using their return guidelines I was unsuccessful. I tried on two separate occasions . I registered a return with them, I received the return labels which I attached to my return package. They ordered the courier to pick up the return which they gave me a collection date for. I stayed at home all day waiting for the courier which never arrived on either occasion. Nor did the courier contact me with any explanation. I asked Farfetch for an address that I could post (at my own expense) the shirt back to and they refused to give me an address. I found one on line and posted it back to Farfetch only to have the parcel returned to me. I communicated regularly with Farfetch about the problems i was having and they simply responded that it was most unfortunate. I have had to now incur the expense of having a dressmaker try to alter the shirt so that I can at least get some wear out of it. The alterations have completely ruined the shirt. Be warned do not shop with Farfetch you will only end up out of pocket and very disappointed. Their returns policy is a complete farce.