Fast Courier

Wonderful! It was so easy to make and pay for pickup and delivery. It really helped me out of an incredibly difficult situation. I’m so grateful for your business & prompt and easy service. Thank you! Show details ·  1

Not trust worthy, I placed an order with them, to collect an item, I purchased from a shop, gave them the details and dimensions as given to me by the shop, as i live in other state, paid to the fast courier in good faith, item picked and eventually delivered, few days later, fast courier issued me an invoice to pay extra more than double I paid… Read more

in first place, as there was discrepencies in measurement, this is a cheap deal as they should have declined to accept the consignment and contacted me, to see if i accept to go a head or not, instead of delivering and then overcharging random high figure. very cheap cheat.

Months after lodging a review claim (after being charged additional adjustment fee) and numerous emails, I haven't heard anything from the admin. Only threatening debt collection emails. Extremely unhappy with the communication and the attempt to resolve a claim. Show details

We just used this service for the first time and were extremely impressed. From the time they picked up the item till the time of delivery we were continually informed of its whereabouts. They were quick and efficient and we would not hesitate to recommend these people. Show details ·  1

The quotation process was seamless with many reputable companies available. The transport service was quick and reliable, and online tracking was super accurate. Highly recommend. Show details ·  1

First time using Fast Courier website. I was a bit dubious because the cost was so cheap compared to postage. Four boxes of handmade pottery picked up by FedEx 3:00pm from Worongary Qld. They were delivered to Armidale NSW the "next day" at 10:45am!!!! I am over the moon with the service & speed of delivery. Show details ·  1

Sending a carton was a very easy and straight forward process, from requesting a quote to the pick up and delivery of the goods. Details were submitted for the quote on Monday, the goods were picked up from New South Wales that afternoon, and delivered the following day in Queensland. The quote offered was very reasonable and I would definitely use this service again. Show details ·  1

Fast Courier have habit of fabricating additional charges on consignments AFTER they have been delivered. If you get hit with one of these charges, CAREFULLY REVIEW WHAT THEY ARE CLAIMING BECAUSE IT IS LIKELY A BASELESS FABRICATION WHICH YOU CAN EASILY DISPROVE. I have decided to formally report them to the ACCC as this has happened (incorrectly)… Read more

way too many times for it to be accidental. It would seem that it is a systematic and deliberate to defraud customers.

DO NOT USE THIS COMPANY!! I should have read all the other reviews before using Fast Couriers! Well, I’ve had to change my review due to what occurred a week after receiving my TV! I was sent an Invoice for another $327.58 after being quoted and initially paying $274.51 for the TV to be picked up from Noosaville Harvey Norman and delivered to my… Read more

home in Rainbow Beach QLD. Initially I thought it was a mistake as I had precisely provided the correct dimensions of the TV in its box. After asking for a review an email advised that the TV required palletising due to rules on certain weights and dimensions and concerns for automation of sorting and the health of staff. No mention of this when quoted. After numerous emails and a threat of the amount being sent for debt collection,I contacted ACCC and QLD Consumer Protection. I decided I had enough of wasting my time and the fact that the company wasn’t interested in doing anything other than obfuscating and pointing out that I had ticked the box saying I had accepted there terms and conditions. Bitterly disappointed, in the company conduct and the shifting of blame to me. The company knows that TV Boxes need to be palletised, however it’s not being up front to customers and the extra cost, probably because people will balk at using their services. The issue could easily be fixed by changing the parameters of their quote system, providing accurate quotes and warnings, which I stated in my final statement. One happy customer p*ssed off is the final results and a rating that is comparable to their response. Never again…

This was my original review… Easy to book and very responsive, product was picked up the day after ordering online! Fast delivery direct to my home and driver assisted me by delivering upstairs to my apartment. Very impressed from start to finish, will definitely use again when a store can’t deliver to my home Thank you ☺️

DO NOT USE. Six months after your parcel is delivered they will attempt to take money from your credit card loads of times - apparently for zoning. There is no terms and conditions stated when joining - you do not tick a box stating you agree to anything. The information at time of booking does not give any warning or take you to any page where you agree to anything. The people advertising the business give out wrong information. Show details

I booked a pickup in the morning and the truck arrived in the afternoon. The driver was very polite and kind. I found this was a very efficient service and the price was very reasonable. Highly recommend ! Show details ·  1

Did not collect. For 2 days I corresponded in phone call and emails to action the collection. It did not happen and I had to organise another courier. Do not use. Show details

Ordered 1 day parcel collection on Monday am and still not collected Friday pm. No number to call and no direct email to contact. Terrible service and a big fat waste of time. Show details

Warning to Businesses: Predatory Billing and Zero Customer Support This company engages in deceptive pricing practices. I booked two parcels for pickup in QLD and delivery to NSW. Months after the items were delivered, they demanded double the original price with no clear justification, simply mentioning that additional charges could be due to… Read more

several reasons, but failing to provide the actual reason.

The Issues:

Arbitrary Charges: Both parcels were in original, new packaging. Despite this, they demanded additional fees without providing specific details or proof of why the charges were applied. There was no mention, whether it was due to weight or dimensions, they simply wanted more money without any factual or supportive basis of demand.

Zero Accountability: There is no contact number to call them. They hide behind a one-way email system where they send demands but never respond to inquiries. This lack of two-way communication is clearly intentional to avoid being held accountable.

Aggressive Tactics: After failing to explain the charges via email, they resorted to sending texts from a "recovery company" to pressure payment.

Whether you are an individual or a business, stay away. This is an unprofessional, low-ethics operation that relies on hidden fees and a total lack of transparency.

A Small Tip for everyone: Ensure you have saved and kept the original booking confirmation and photos of the parcels for a while, as they can demand money after several months of delivery as in my case. But if they cannot provide a "re-weigh certificate" or a photo of the parcels on a scale, their claims for additional money are often legally difficult for them to enforce in Australia.

All the reviews about additional charges are so true. They believe mine is 2 cm 3 over and want to charge me $100 for that when I paid $64 for it. 1 1/2 times the price for what I paid From reading the reviews, it seems this is a very common occurrence. My parcel also was not picked up and didn’t even have a courier assigned to it. Please… Read more

do not use this company, their excuse is it may seem excessive to charge $100 more. Trying to make an excuse because it’s a residential address why that makes any difference when it has to be travelled to a place anyway is more just a way to try and get money out of people so avoid avoid avoid.

I have had a very poor experience with Fast Couriers due to repeated billing inconsistencies and what appears to be unjustified overcharging. Most recently, I sent a pallet to Queensland using TNT through Fast Couriers. After the shipment was booked, I was charged an additional weight surcharge that made no sense based on the details of the… Read more

consignment.

The issue is this: Fast Couriers claimed the pallet weight was 550kg and used that as the reason for the extra charge. However, when I re entered the exact same pallet dimensions and the same 550kg weight into their own quoting system, the quote returned was the same as the original amount I was first charged. In other words, their own system does not reproduce the extra charge they applied.

That means the surcharge appears to be: inconsistent with their own quoting system unsupported by the shipment details applied without proper transparency or consent This is what makes the whole situation so frustrating. If a company is going to add charges after booking, there should be clear evidence and a pricing method that can actually be verified. In this case, the additional amount could not be replicated even using the courier’s own declared weight.

To make matters worse, this is not the first time I have had issues with overcharging through Fast Couriers. At this point it feels like there is a serious lack of billing accuracy and accountability in how adjustments are being passed on to customers. My contract and booking were with Fast Couriers, not TNT directly, so responsibility for these charges still sits with Fast Couriers. Passing on unexplained carrier adjustments without proper documentation is not acceptable.

What I expected: clear and consistent pricing evidence for any weight adjustment transparency before additional charges were applied prompt correction when the overcharge was raised

What I got: an excessive extra charge no transparent explanation a charge that could not be reproduced in their own quote system unnecessary time wasted disputing something that should have been straightforward

I would strongly caution other businesses using Fast Couriers to double check every invoice and any post shipment adjustments carefully. Based on my experience, the quoted price and the final charge do not always seem to line up, and resolving it takes more effort than it should. Very disappointing experience.

Rating: 1 star