Fast Courier
Verified607 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
AI reviews summary
Pros
Cons
Verdict
The service offers an efficient booking interface with competitive rates and fast delivery times that typically outperform standard post. However, significant issues exist regarding post-delivery billing adjustments and the lack of direct customer support when collections fail or items are damaged. Reliability varies depending on the specific third-party courier assigned to the job.
Extremely disappointing experience with Fast Courier. Hit with a substantial unexpected surcharge after booking, I formally disputed the charges and asked reasonable questions about their validity. Instead of acknowledging my dispute and addressing my concerns, Fast Courier ignored it and proceeded to issue a Letter of Demand and commence debt… Read more
collection activity. It took repeated follow-ups and escalation before anyone properly responded.
Even then, their response referred me to supposedly attached evidence and documentation that was not actually attached to the email. Another example of poor communication and a lack of attention to detail.
Fast Courier has since apologised for mishandling my original dispute, but an apology doesn’t undo the unnecessary stress and time wasted chasing basic answers.
The dispute remains ongoing
⭐ 1 Star – Very Disappointing Experience with Fast Courier Paid $120 for postage, only to then receive another demand for $28.60 because the recipient wasn't home when delivery was attempted. How is that the sender's responsibility? I've already paid a substantial amount to have the item delivered. If the receiver isn't available to accept their… Read more
delivery, surely any additional redelivery fees should be passed on to them, not back to the sender!
To make matters worse, Fast Courier is now threatening debt collection over the additional charge.
Absolutely ridiculous that you can pay $120 for a delivery and then be chased for more money over something completely outside your control.
Very disappointing service and business practices. I'll definitely be thinking twice before using Fast Courier again.
Thank you for your feedback, and we understand your… Read more
Fast Courier compare prices and buying on the website is great. No issue there. I suppose Fast Courier as middle-man has no control of tracking information. Tracking info from Allied is TERRIBLE. Almost every scan says it on the truck for delivery which it is not. It is going from one depot to another BUT it says and it also sends and sms saying that its on truck for delivery. screenshot is from allied service tracking not Fast Courier. Show details
Reviews with attachments
Package wasn't picked up on the day it was supposed to be. Followed up the next day and the details could not be found in your system due to you using a third party to pick up. had to re book. Driver turned up and did not pick up item quoting it was marked as 70kg but was clearly seen on camera moving it with his foot and would have known it was… Read more
only 5kg approx. Package was in pick up zone clearly sign marked and paperwork was attached clearly stating 5kg
Dear John, We are sorry for this frustrating… Read more (+1 reply)
Your side of things was 5 star. Unfortunately Couriers Please got things muddled and what was supposed to be the same day service turned out to be delivered 11 days later! They did make an effort to find it though. I’m glad I got my parcel. Grateful and Lucky! Show details · 1
They were very quick with my delivery and I could see where and when my parcel was . They carried it in for me because of the size and weight was too big for me . Very polite young man who brought it here . Show details · 1
Had 2 parcels delivered in short time. Price is fair. Used aramex before, waited 5 days to get my parcel picked up and they were cheaper. Driver also told me they were there but is not true... didn't receive any confirmation and I even left my parcel outside for them to get it. So for now, Ill use couriers please as they did their job well. Show details · 1
Worst experience using a third party service provider for courier services. Allied Express should be struck off your list as they failed to collect the package for a week after rebooking it everyday. They continued to tell me their driver attempted collection but no one was home, when the package was sitting at the front door the whole time. Show details
Dear Cameron, We're truly sorry to hear your… Read more
Products arrived very damaged despite fragile markings on package. Meant to be a blinds track. Show details
Dear Craig, We're sorry to hear your blinds track… Read more
Paid $260 to Fast Courier for deliver through Startrack in 2-3 days. It's four days and counting. No delivery yet. We even took it to the StarTrack depot ourselves since the pickup guy hadn't arrived in time. Still nothing. Wouldnt trust their delivery estimations based on this experience. Hope it helps someone else. Screengrab attached for proof, names/dates removed to avoid reprisal (it happens). Show details
Dear Customer, We sincerely apologise for this… Read more (+1 reply)
My order was return to my address, I have tried to make contact no luck. It never arrived at destination. Show details
Dear Kristy, we are sorry to hear your parcel was… Read more
We engaged Fast Courier to return a projector screen from Brisbane to Melbourne for a refund from the supplier. The box arrived so badly damaged that the supplier declared the screen unsaleable and has refused to provide a refund. Now we have to go through the rigmorole of an insurance claim. Not a courier I would recommend. Show details
Dear Stephen, I am sorry to hear the screen arrived… Read more
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Charges you additional for an already expensive delivery months later!! I’ve got photos of my parcel and it’s exactly as I put it in and the weight! They tried saying it’s 100 kilo more!! Lucky I have the online order showing the weight of each product and the measurements!! Scammers! They sent us to debt collectors over these false additional… Read more
charges they added months after the parcel delivered we had no idea about! I’m reporting them these companies need shutting down!!
Dear Sarah, Thank you for your feedback. We… Read more (+3 replies)
I received a quote for interstate shipping based on the great reviews here, but was overcharged regardless. The quote to ship some boxes was ~$85 and I took the required photos before sending, but was told after it had shipped that the measurements I provided of the boxes were incorrect. They weren't - my measurements match what was on the boxes… Read more
themselves (same pack of 4 from Bunnings) and are the following:
Declared Dimensions (L x W x H): Item 1: 31 x 42 x 27 Item 2: 31 x 42 x 27 Item 3: 31 x 42 x 27 Item 4: 34 x 42 x 27 Item 5: 40 x 20 x 14 Declared Volume: 0.16 m3
The carrier then sent me a bill for $65 saying my measurements were incorrect, and provided their measurements, which were all different despite using 4 identical boxes. Billed Dimensions (L x W x H): Item 1: 22 x 40 x 18 Item 2: 31 x 43 x 27 Item 3: 42 x 32 x 26 Item 4: 43 x 32 28 Item 5: 32 x 42 x 26 Billed Volume: 0.1602 m3
These measurements meant I was 200ml/cm3 over what I had paid for... $65 for less than a cup of water!
They didn't agree when I disputed the claim, and sent it to a debt recovery agency to claim. I just paid it to save the extra trouble - avoid in future.
Dear Customer, We sincerely apologise for this… Read more
Please do not use Fast Courier service and their partner, Hunter Express. After failed to deliver the service, and service was cancelled, they still charged me for their service which never deliver, using untrue reason to issue an adjustment of invoice to my credit card. Please avoid to use them. Show details
Dear June, We apologise for your frustration with… Read more
- +1
Easy online form and finding a courier of choice. Fast pick up and delivery. Unfortunately, my package was dropped and the items inside were damaged; AV receiver dented on the top in multiple places, round foot broken off, one speaker now rattles. Show details
Dear Jeffrey, Thank you for your feedback. We're… Read more
Absolutely terrible service. I received and paid for an online quote, with express delivery selected. The item was collected a week later, completely defeating the purpose of express shipping. Days after collection, I received an email demanding additional payment — something that was never mentioned, explained, or agreed to at the time of… Read more
booking.
To make matters worse, the item arrived damaged and essentially worthless. Even the delivery driver acknowledged the damage on arrival.
Overall, this was a highly disappointing experience with poor communication, delays, and damaged goods. I would not recommend this service to anyone.
Dear Ben, We apologise for the delayed pickup and… Read more (+2 replies)
We booked a courier from Katherine to Adelaide for a door to door pick-up. It is a great concept. They recommended Startrack for $157 with a two day delivery. The parcel was never picked up. The sender then went to deliver at Startrack office in Katherine and Startrack had no record of it. Even though we had a tracking number and had paid. Show details
Update: I contacted Fast Courier and the were very apologetic and immediately arranged a refund.
Latest follow-ups
Worst service and customer support I have ever come across. After 3 weeks, my item had been picked up and travelled 3km of the 2000km needed. There is no phone support, the TNT link provided is useless and TNT won't talk to anyone but client (Fast… Read more
courier). Email responses are hopeless, lack details, provide generic excuses and give no information about current location and expected delivery. fast courier can't confirm where it is, TNT say is somewhere else. It was supposed to be 2-5day service. After 3.5 weeks I have made other arrangements for my item to be sent.
Follow-up · Paid for a 2-5.day service, after 3 weeks my item had done 3km of the 3000km trip. Refused to refund me, pointed me to the fine print that says timeframes can change, took no responsibility, no phone number to call, stupid generic email responses.
Dear Robyn, thank you for the feedback, and we are… Read more (+1 reply)
Scamners – These guys are scammers, don’t use. I’ve been waiting a week for them to pick up my order. I’ve booked multiple times within the week and no one has come to pick my order up. In the process of trying to get my money back…. Show details
Follow-up · Have made contact with them. There services have improved. Cheers
Item arrived damaged and product was also damaged very poor effort unhappy customer Show details
Follow-up · Didgeridoo is not replaceable or repairable. I was offered to seek insurance, however they wanted a replacement value and I’m sure they would have wanted to take it. The Didgeridoo has more sentimental value than any amount of money. So I did not lodge a claim. Still believe there service is crap, I couldn’t have done any more to protect than what was done, they totally destroyed the pvc pipe protecting it. Total unacceptable
Dear Lyndon, We're very sorry to hear that both the… Read more (+1 reply)
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Positive reviews
I was pleasantly surprised with how easy it was to organise for my cartons to be sent from Sydney to Tasmania. I did have a hiccup and the customer service team were quick with advising me via email what to do. Definitely will use again and again. Show details · 1
Everything from booking and collection through to final delivery was seamless. The pricing was competitive, the service at collection was excellent, and the communication and tracking throughout the process were fantastic. Sending 13 boxes from Sydney to Hobart could have been stressful, but the regular updates and reliable tracking gave us… Read more · 1
complete confidence that everything was in good hands.
A fantastic experience from start to finish. I would highly recommend their services!
★★★★★ Excellent service from start to finish! The customer service team was very efficient and responsive, and flexible with changing the pickup location and rescheduling collection for the following day. Delivery was quick and efficient, communication was great, and the tracking made it easy to see where my parcel was throughout its journey. A smooth, hassle-free experience—highly recommend TNT through Fast Courier! Show details · 1
Negative reviews
Pickup? What pickup? Two days in a row they didn't pick up my parcel, no communication. Ended up canceling and going with another provider. Anything but Fast. Pathetic so-called service. Show details
Dear Steve, Thank you for your feedback, and we’re… Read more
Used this service to find an overnight courier. All were quoted ‘fastest delivery tomorrow’. Booked it Wednesday, 5am. Didn’t arrive until Monday when the package only needed to travel 2.5hrs south. Missed my deadline by miles. Show details
Dear Mitchell, Thank you for your feedback, and… Read more
This place is an absolute scam! I measured accurately with size and weight on a product I still have in the warehouse so I can prove this. They quoted $85 and delivered it charged me the $85 plus an extra $125 claiming I was off with my measurements. This is a disgrace and I hope no one ever uses them again they are a complete scam company Show details
Thank you for your feedback, and we’re sorry you’re… Read more (+1 reply)
Recent reviews
This is the second time I’ve used this service and both experienced have been great. Very fast & affordable. Door to door service so no need to go to a post office. Will continue to use their service. Show details · 1
Second time using the Fast Courier website for transport from Worongary Qld to Armidale NSW. Pickup this time was later then I expected & my 3 boxes of handmade pottery were still delivered the next morning. No breakages....no dramas. So cheap compared to what it would have cost me to send through Aus Post with a normal delivery of 4 days. There is no comparison!! Show details · 1
Dear Corey, Thank you for your feedback, and we’re… Read more