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Fastway
1.2 from 7,658 reviews · View Statistics

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BeaB

BeaBSydney, NSW

ZERO stars. They do not actually deliver parcels to your stated address - they go straight to collection point!

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
Jeffrey P.

Jeffrey P.Sydney, NSW

my positive experience

published

I have a flight out of Australia in a few days, so ordered priority shipping from amazon. when i saw it was fastway, i came on here to check them out and got really worried haha. but the package arrived on the morning of the expected delivery date! I know many ppl have bad experiences, but I figured I'd share a good one to give the other worriers out there some hope!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
2 comments
Fastway
Fastway C.Fastway

Hi there, thanks for letting us know. We will be in contact with your local depot to ensure this does not happen again in future.

Jeffrey P.
Jeffrey P.

You want to make sure your packages do not arrive on time in the future?

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Very poor service

published

I received today a delivery of medicine which clearly stated on the package that it was to be kept refrigerated. The package was left on my front door step in the full westerly sun and was very warm when I found it. The medicine inside was so warm that I am now seeking medical advice to see if I can still use it as it clearly has not been kept refrigerated. The Fastway courier did not ring the bell to let me know it was on the door step. This is terrible service. It does not even deserve one star but that is the lowest rating I can give.

Incentivised ReviewNo
Sender or ReceiverReceiver
1 comment
Fastway
Fastway C.Fastway

Hi there, thanks for letting us know. Please accept our sincere apologies. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Have a lovely day.

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Mark

MarkSydney, NSW

  • 3 reviews
  • 1 like

I cannot believe Amazon using this courier

published

I cannot believe how bad their service is. Left a card without any detail or information. Customer service is even worse and very rude to their customer. Amazon AU, please do not use this company again. I had called up several times and still has no idea where my shipment is and no update on their tracking website at all even I already request to pick up from depot. Hopeless.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
1 comment
Fastway
Fastway C.Fastway

Thanks for your review. All feedback is valuable as we strive to improve. I’ll be sure to pass your feedback to the relevant department. Please accept our sincere apologies

topshop147

topshop147

  • 11 reviews
  • 18 likes

Can this company get any worse?

published
Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
See all answers
2 comments
Fastway
Fastway C.Fastway

Hi there, I’m very sorry to hear of the issues you’ve faced. I will pass your feedback to the relevant department so that they can investigate. Please accept our sincere apologies. Thanks for your review and have a lovely day.

topshop147
topshop147

As predicted, the rubber stamp reply.

Sadisutikku

Sadisutikku

  • 2 reviews
  • 1 like

Genuinely the worst delivery company

published

The absolute worst delivery company, with no exaggeration. It has come to the point that if a company uses them, I will find someone else to buy from. Avoid them!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
1 comment
Fastway
Fastway C.Fastway

Hi there, thanks for letting us know. We will be in contact with your local depot to ensure this does not happen again in future.

RORO A.

RORO A.Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Fastway Staff Steal Our Large Parcel Worth $795.80, and they use 30 day rules refuse investigate.

published
Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
1 comment
Fastway
Fastway C.Fastway

Hi there, thanks for letting us know. Please accept our sincere apologies. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Have a lovely day.

Faiq K

Faiq KSydney, NSW

  • 7 reviews
  • 2 likes

Delayed delivery.

published

My delivery has been sitting in their depot for couple of days now. I am able to connect to their customer service but they have no update on when the parcel will be delivered or where the delay is. I have to take days off from work to receive the parcel. I have previously had a terrible experience with this courier service. Only if I knew my seller was using this courier service, I would have never ordered the product.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
1 comment
Fastway
Fastway C.Fastway

Thanks for your feedback. I’m sorry to hear you had a problem with your delivery. As we constantly endeavour to better our services, all feedback is valuable to us. Have a lovely day.

Max

Max Sydney, NSW

Slow way

published

If you want your parcel to arrive 2 weeks after the projected arrival date then by all means use these guys.
They only care about picking up your parcel very quickly and taking there time to deliver it.
Getting items from overseas is quicker than their

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Fastway
Fastway C.Fastway

Thanks for your feedback. We apologise for any inconvenience caused. We are currently implementing new processes to better the service we provide. Have a lovely day.

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No delivery

published

Delivery driver left card at front door without knocking and had driven away in within 2 minutes. The driver clearly had no intention of delivering my parcel at my address.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Collected
Shipping TypeDomestic
See all answers
1 comment
Fastway
Fastway C.Fastway

Hi there, I’m very sorry to hear of the issues you’ve faced. I will pass your feedback to the relevant department so that they can investigate. Please accept our sincere apologies. Thanks for your review and have a lovely day.

Consistently poor

published

Three separate orders: one from Catch, 2 from eBay, all left on the door without so much as a knock or a single bell. They just dump things on your door and leave. Pathetic!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
See all answers
2 comments
Fastway
Fastway C.Fastway

Hi there, thanks for letting us know. We will be in contact with your local depot to ensure this does not happen again in future.

R F.
R F.

How will you do that? Do you know my postcode?

Wanda Sabbadin

Wanda SabbadinGreater Melbourne (Metropolitan), VIC

Pathetic service!!!!!

published

I would not even give them 1 star they are so bad and yet they continue to trade. They should forced to close business. Why companies continue to use this incredible unprofessional courier service is beyond me. Aramex as the company is now called never bothered to find out whether I was home before dropping off their ‘calling card’ which had no information on it but the tracking. I tried to call them no answer When entered tracking number no address was listed of where to go to collect parcel and it goes on.

Do yourself a favour run, far from this company. It’s not worth the frustration. DONT USE!!!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Fastway
Fastway C.Fastway

Hi there, thanks for letting us know. Please accept our sincere apologies. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Have a lovely day.

Worst Service EVER!!!

published

Rude Driver. Worst off all services i ever had. i will not used them anymore.
Customer service is useless to this company. know your people, why this company still working if your people dont know how to manage customers.

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Fastway
Fastway C.Fastway

Thanks for your feedback. I’m sorry to hear you had a problem with your delivery. As we constantly endeavour to better our services, all feedback is valuable to us. Have a lovely day.

Amy

AmySydney, NSW

  • 2 reviews
  • 1 like

If I Could Give You 0 Stars, I Would

published

This company is a bloody fraud. My parcel is STILL at Sydney Depot. Where the hell are your drivers? I’ve spoken to numerous people who can’t speak English. I will be contacting fair trading. This is completely unacceptable. And spare me the same generic crap apology that you reply to everyone else on here

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
1 comment
Fastway
Fastway C.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

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Don

DonSydney, NSW

Do they really exist?? Fastway=SPAMway!

published

I've booked twice to be picked up from Bondi Junction and both were not picked up. Called customer service and was told will pick up on the day I called.....no show. Delete the service, partial refund, email to enquire, no response......Fastway/Aramex, are you serious?

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
See all answers
2 comments
Fastway
Fastway C.Fastway

Thanks for your feedback. We apologise for any inconvenience caused. We are currently implementing new processes to better the service we provide. Have a lovely day.

Don
Don

Oh yeah? This reply was repeated for so many reviewers, hence I just cannot trust you!

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Absolutely useless. I can’t understand how a business can run this way

published

Terrible company. The first pick up was missed so I had to arrange another pick up and they didn’t even bother to show up. No communication. I used them instead of my usual courier because they quoted to deliver it a couple of days earlier, that sure backfired as it wasn’t even pick up after 5 days and I had to keep calling to find out. As a business owner i cannot understand how a business can operate this way. When their incompetence leads to my customers unhappy that they haven’t received their package it’s pretty terrible. Ended up using Couriers Please as usual with no problems

Incentivised ReviewNo
Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
See all answers
1 comment
Fastway
Fastway C.Fastway

Hi there, I’m very sorry to hear of the issues you’ve faced. I will pass your feedback to the relevant department so that they can investigate. Please accept our sincere apologies. Thanks for your review and have a lovely day.

AJC

AJCGreater Melbourne (Outer), VIC

WORST SERVICE EVER

published

Delivery #1 from Sydney NSW - Melb - Food products delivered with insulated foam box upside down. Looked like it had been tossed around when I opened it. Interior insulation was all broken and had leaked all over food products (juices).

Delivery #2 from Sydney NSW - Melb - Replacement food products delivered with insulated foam box on its side. AGAIN - Looked like box had been tossed around when I opened it. Interior insulation was all broken and had leaked all over food products (juices).

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
1 comment
Fastway
Fastway C.Fastway

Thanks for your feedback. I hope that you utilise our services in future with a better outcome. All feedback is valuable as we strive to improve. Have a lovely day.

nadun

nadunGreater Melbourne (Inner), VIC

Absolutely horrendous and the worst courier service I have ever dealt with

published

This is my first negative comment because I would like public to know how bad this company is, cannot get any answers from anyone, going back and forth trying to get a package delivered,even with tracking numbers the web site do not recognise street addresses with apartment numbers, NO customer service to talk to, cannot get hold of drivers, but every day I get a note saying driver try to deliver the item when there is someone home all day,.!!!!!!!!!!!!!

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
1 comment
Fastway
Fastway C.Fastway

Hi there, thanks for letting us know. We will be in contact with your local depot to ensure this does not happen again in future.

Buyer

BuyerLaidley Heights

  • 2 reviews
  • 2 likes

QLD Lockyer Valley Fastway courier too lazy to put parcel in letterbox, destroying it.

published

Fastway just jammed satchet parcel partially into slot, and left it such that it soon after fellout, blown onto road,
Then it was destroyed by traffic. All because the courier was too lazy to lift the lid and place in letterbox.

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
2 comments
Fastway
Fastway C.Fastway

Hi there, thanks for letting us know. Please accept our sincere apologies. I’ll be sure to pass your feedback to the relevant department to ensure this doesn’t happen in future. Have a lovely day.

Buyer
Buyer

OK, but I am $17 out of pocket due to your Fastway drivers laziness to do his/her job properly.
When someone reimburses me for my loss, then that will be an acceptable apology. Your words alone are worthless.
Email vk4tux@bigpond.com

Ralf

RalfSydney, NSW

  • 2 reviews
  • 3 likes

stay away from Fastway

published

Package due on Monday, stayed home, Monday evening checked tracking details, no-one home waiting at depot, my surveillance cameras beg to differ, Tuesday morning was told it was scheduled for delivery Tuesday, stayed home, no package, was told I can pickup at depot Wednesday after receiving sms, Wednesday no sms, was told they forgot to send sms would deliver on Thursday, Thurday afternoon no package, rang again no luck. still don't have my package, Never Ever Use this company

Incentivised ReviewNo
Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
See all answers
1 comment
Fastway
Fastway C.Fastway

Hi there, I’m very sorry to hear of the issues you’ve faced. I will pass your feedback to the relevant department so that they can investigate. Please accept our sincere apologies. Thanks for your review and have a lovely day.

Page 1 of 383

Questions & Answers

David B.

David B.asked

So where do all the lost deliveries go?? Someone's house must be decked out

No answers
Why

Whyasked

Terrible company working in silos between each state with no tracking information available to trace from their customer support.

Staff not trained to do the job right and drivers were not pre-screened before taking on board. Sales oriented business with ZERO sense of customer service or product care for the parcels.

On a peak day, you will not believe fastway/aramex distributes their parcels (paid by us) to the external contractors who have no qualification or direct tracking information linked internally.

The parcels are constantly delivered with damage during transit or would take MORE THAN 1 MONTH when shipping domestically simply because the parcels were distributed from one driver to another and eventually sitting on one of the delivery cars for a long time until someone starts complaining and you ask one person from fastway they then transfer you to another deport and then receive an answer saying no support staff available to take calls and only receive email requests.

Not apologetic with anything/damage they did at OUR (the customer) cost.

I am curious to know who is the CEO of this company and that person really needs to learn everything from scratch to make things right

1 answer
Joel
Joel

what should I do to get my package to me on time?

L Thomas

L Thomasasked

Fastway do they get the overflow etc from Aramex Couriers, Sendle Couriers as all being of the same ?? having massive issues with deliveries, and trying to pick up a item that is owned by me and being not allowed to pick up from depot

No answers

Get an answer from our members and Fastway representatives

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