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Fast way: We do delivery invincible parcel!
Here your parcel has been delivered!!! (From track record)
Yes. We went to check,can’t find anything!!
SUPRISE! This company delivery invincible items. So please use special made google to find it.
Good luck all.
And don’t call or contact us. Please contact your seller. Or god and prey for your item to be delivered.
Fast way for life.
Deliver to an apartment building. Always follow instructions to deliver to building manager or call apartment. Never missed a delivery. Unlike the larger carriers who send messages saying no one home when they have not attempted to read instructions or use intercom
Abysmal - If you're a seller please choose someone else
I now will have to enquire as to which courier a seller uses before proceeding with a purchase to make sure its not FastWay. I can't see how its worth the damage to the reputation of a business to use them, even if it appears they are cheaper than others - which, having looked at the reviews of them online, could be the only explanation for them remaining in business. I would hang my head in shame if I were involved in this operation.
- Verified customer
5 DAYS AND STILL WAITING FOR PICK UP
Booked consignment for pickup last Monday 30/3. Its now Friday 5pm and my parcel still has to be collected, Everyday they have "escalated my case" and "re-booked" for pickup, I'm still waiting. Lots of promises but meaningless words, no-one does anything . They just don't care. Probably lost a customer in the process, thanks Fastway
Please go bankrupt
I ordered wine through a company that supports local wine growers that for some unknown and very questionable reason uses this third world organisation. Tracking times were somewhat futuristic as it was literally picked up in Sydney then suddenly in Brisbane at my door in about 2hrs naturally I wasn’t prepared and we have a gate which was of course closed, big mistake with these bell ends. The pain basically began there, first Follow up phone call: the corona virus is an issue even though it’s contact free. Second follow up call: package is on ...board and will be there after 2pm but unfortunately the driver is sick today and isn’t working? Third follow up call: it will definitely be there tomorrow sir sorry about this. Forth call: sorry sir I will ensure the package arrives tomorrow sir definitely. Forth call: I’ll just come get it? But you paid for delivery sir and it will take 48hrs to arrange for you to pick it up sir. I live 20min from the airport. I just gave up in the end and canceled delivery, absolutely pathetic service on every level.
Fastway, a more useless bunch you will never encounter!!
Fastway couriers must be the most useless company to ever operate in this country, their drivers never stick around as employees for longer than a few months, the driver is unfortunately the owner of the business for your area so there is no alternative driver that you can use.
The drivers sometimes collect your parcel, sometimes drop off, sometimes are at work, sometimes will send a family member to cover for them when they don't feel like working.
The back end of the company is just as pathetic!
useless customer support, useless systems.
Just one big disappointment!!
Disgusting customer service
The absolute worst customer service I have ever experienced while trying to locate my parcel not only was I spoken to like garbage when I asked for his name I was told no he wouldn’t give it to me.
worst delivery service
do not follow delivery instructions. do not give adequate customer support and delivery times are 10 times longer than what they say. DO NOT USE THIS COMPANY. worst customer support and bad delivery times
Only got half
Delivery tracking said it had arrived 1/2 hr ago, so I look outside my door (2nd flood apartment), nothing there. Go down stairs and find 2 of 2 (not 1 of 2 AND 2 of 2) sitting down stairs. Rang them to find out what happened, the best they could say is they would look into it.
Told me my item had been delivered to an address in ACT (I am in WA) and refused to help
I was notified by email that my package had been delivered but we couldn't find anything anywhere. We were home at the time of the supposed delivery. Ebay and tracking showed that it had been delivered. On contacting Fastway they sent a photo of two large items being delivered to an address that is clearly nothing like our home. Our item is fairly small. I sent a photo of our home and area but they said they delivered to the GPS co-ordinates of the address provided correctly and to contact the seller to see if they used the wrong label! Th...ey eventually told me they had delivered to an address in ACT... Evatt 2617. I live in 6107, WA. They blamed the sender and told me to contact him. The sender offered to replace the item and was very apologetic. Today I received the original item!! It was a small, squashy package as expected. and nothing like the photo of what was being delivered below. It was posted 24.3.2020 so is the original item and is addressed correctly to my address. I have let the sender know. Photo below what they provided to 'prove' delivery - who knows where and second photo is our home. I just find this really bad form, to fob me off, tell me I had received the parcel when I hadn't and to dismiss my enquiry, to blame the sender (who did everything correctly and was willing to make things right). I know things are difficult for everyone at the moment but the least they can do is be polite and willing to solve problems especially when the error is on their side.
DO NOT USE THIS COURIER! Worst service ever!!!
Worst service ever!!! I had ordered a buffet from Melbourne. 3 pieces to be delivered. I received the 2 pieces. The driver left them in the wrong entrance. A week after without to call me, I received an email from the seller that the 3rd part is delivered but I had nothing. I called the Fastway and they stated at the start that they delivered it but the driver realized that was not the correct address and he picked it up back. However he did not ever deliver it because he did not call me. They stated that I have to wait for today or tomorrow to redeliver.... I don't know if I will receive it ever or not. This company MUST BE SHUT DOWN!!!!
Pathetic and apathetic service
Got message parcel delivered and it was not. I called them to find out it had been delivered to wrong address. In fact the address they allegedly left it at does not exist. I have called them 4 times and no one has been calling back with any explanation or attempted to rectify this problem. I dont believe they left parcel anywhere.
Shocking Service - Don't use Fastway
According to Fastway's tracking my parcel was delivered - NOPE. Now I find thousands of reviews with the same complaint!! What do they do with all the merchandise they fail to deliver?? Contacting ACCC
- Verified customer
You couldn't make this stuff up. Terrible"courier service"
Worst company. Website doesn't register the tracking numbers they give you. They leave "calling cards" that are a txt because the never actually attempt delivery... After finally getting in contact with someone(quite a process) the say they can redeliver....in a week! Just go and read the reviews this company needs to be shut down.
What a joke of a company
I have had three parcels floating around in trucks from 23/3/20 and it has still not arrived on 31/3/20. An absolute joke. I keep getting emails that it is on the way followed by a notice saying it has been returned to the depot. This has happened numerous times. Save your time, money and sanity and choose a reliable courier. NOT FASTWAY.
Website could be much better.
I originally left a negative review because a week after "shipping" the website was claiming it was still being sorted in Melbourne. The very next day the product arrived, and after it arrived I got notice that it was coming that day.
If it was the weekend I'd understand, but it was wednesday, I'm going to just put it down to the current pandemic, and how fastway is handling staff right now.
They say an item was delivered but I have cctv footage proving otherwise
Email received at 4.09 pm saying delivery would be made today. Tracking later advised delivery was made at 4.10pm yet no parcel arrived, no card in the mail box, no doorbell ring (I was in all day) and cctv shows no movement between 4pm and 4.30pm.
Drivers don't show up, then say you weren't home.
I've had fastway advise me parcels couldn't be delivered as I wasn't home, however there has been people home on pretty much every occasion. In some cases the drivers haven't left a card, so they were never there, in other cases cards didn't even have details on them, just a blank card in mailbox. Last experience it took over 6 weeks to get any info on a parcel. Firstly the said it has the wrong address, so it went to a local pickup point. They also went on to tell me it was collected and couldn't provide Proof of Delivery, when they finally di...d provide it, it wasn't anyone from my address. Like a month or more later I was told it was lost and had vendor refund me, only to have it turn up a week with the right address on it, which they said was wrong, funny that. Got my parcel about 3 months late. Yesterday we were told there was no one home to get a parcel, at least 3 people home, but apparently address was wrong? heard that crap before. Their customer service is potentially even worse with their delayed responses. Avoid these guys like the plague. They are the Corona of courier services.
Rude and slow
We left Adelaide on the 4th March having been in the Barossa from the 18th Feb to 21st Feb. I organised with our host to send our purchased wine to me to arrive shortly after we got home. It finally turned up on the 27th of March. Over 4 weeks later. Perth office was rude and abrupt each time I called and the tracking thing is useless. The only people who did respond in a professional way were the Adelaide staff and my local courier. The rest of the organisation needs to lift its game
Change of Heart
I was complaining about fastway couriers as they did say item would delivered Friday 27 th in fact it arrived today @12.00 all good the driver said he was sorry given the corona virus the problems which I understand
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Questions & Answers
Hi my parcel was collected Wednesday from jhb I'm in Durban noone knows where it is very frustrating as this isnt the first time I'm nightly upset as I needed my parcel for this weekend. Any help?
Hi there, I am sorry to hear of the issues surrounding your delivery. Could you please contact us via Facebook? I would like to resolve this for you.
Has anyone had success in claiming for a parcel left incorrectly at an address by Fastway and subsequently stolen. Despite assuring the sender repeatedly they will pay the claim, they have now issued a refusal to pay. I need to escalate this to another authority eg the small claims court, ombudsman etc.
Hi Gemma, sorry to hear about your situation. I am not surprised it’s happening though you are dealing with a bunch of amateurs. The conditions are set out in point 7 and 8. Unless you have acted outside of there stipulated timeframe then they are avoiding there own policy statement. They need to compensate you, don’t back down. The refusal is probably not worth the paper it’s written on just Fastway anticS!
Hi there Gemma, did this item have authority to leave? Was there a photo taken to prove delivery was made?
How does it feel to be working for the worst courier service in Australia,? How do you sleep at night knowing the pain your customers go through.? Are you proud of your status as the worst courier in Australia.? When will you pack up and leave the industry.?When will the thieving staff be charged with stealing from the public, and state the package as delivered.? When will customer service stop lying to clients about where their parcel is located.? And Finally where is my package.? I bet my life you don't even know do you.? SHAME, SHAME, SHAME.
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