Fastway

Excellent personal service, prompt response and pleasing personality. Abbas arrived at our pick up destination on time and packed and weighed the packages, all done in a very professional manner. Aparna’s, our first point of contact was excellent and super efficient. Promptly replied to my messages took my call every time I called. Extremely… Read more

pleased with the service. As advised we received the package in a week. Will and have recommended them to our friends and family.

Zero stars if I could give it Packages from china arrived quicker than parcels from VIC to QLD. 10 days quicker in fact! Parcel did not arrive on time - customer service should be renamed we don’t like to provide customer service. Tracking information did not update at all once leaving VIC Show details

Typical of this courier company. My very lightweight but long Parcel was dumped in a stupid location that could not be seen, unless you were 7 feet tall. The Door of the delivery address was 10 steps away, where the parcel would be out of sight and safe. But nooo, it was put on top of a 7 foot fence above the mail boxes, where residents could not… Read more

see it if looking for it, BUT in full view and with access to the general public. Another case of lazy Fastway delivery staff.

I didn't expect this – I thought I would have issues with this company from the reviews alone but my package came without any issues. Supposed to take 10-20 days but came in 9 days (including the processing time for the sender). Came in perfect condition! The only issues I had (which weren't issues I was bothered with but might be for others) was it was left at the… Read more

security door instead of ringing the buzzer. I have good neighbours that grabbed it and left it at my front door but if you live in an unsafe neighbourhood, it would be an issue. The second issue is the shipping didn't update until I received it

Delivered early, no problems – After a few negative experiences with Fastway, was pleasantly surprised when they delivered my package early, in excellent condition, no issues. Looks like they have really picked up their game recently. Well done Fastway! My only negative is that the tracking info provided is confusing and you really can't tell what the status is. Show details

The man that delivered my parcel today to Williamstown, what a gentleman – Parcel recieved on time. Very professional driver. Could not recommend this service more Show details

DO NOT SEND ANYTHING THROUGH THIS COMPANY – Every time we have had a parcel sent from east coast to perth we have had to wait a week for it to be delivered after arriving in perth and talking to the courier for the area gets you no where. If you have an online business do not use this company as you will not get returning customers. 0 stars. Show details

Hopless – I try to avoid deliveries from Fastaway. But some times i slip up like my parcel i am waiting for . MP007459536.I have been on hold for 7 min. and a operator has just replied. I have had to call 3 times and just been told my item has been received but it can,t be found ?? (slowaway) is looking for it. There agents Have the same feeling about the company s i do . They are so incomperdent how do they survive?? Show details

Pathetic delivery services/ Packages not delivered or goes missing – Aramex Melbourne which is Fastway Australia is Bad and unreliable service. I had a really bad experience with Aramex/ Fastway Australia . It is very dissappointing to see the not even one notification about packages were sent to me. Finally, after contacting the sender I got updates that, when the sender contacted the Aramex melbourne/ Fastway… Read more

Australia could not provide updates regarding my packages. So basically even sender does not know where the packages are. Bad delivery and customer service staff are the worst and good for nothing.

No doubt all the other reviews shows it all, that their service is PATHETIC. There is no option to give stars hence have to give 1 star.

Never again – Again the worst delivery ever. Order came in two boxes, which came days apart after may attempt of contacting company but I guess all they would receive to many complaints if phone numbers was available. I should not have to go through the shit to get all my order. Show details

Lost my parcel - Fastaway could not be bothered to reply to my enquiry – They lost my parcel - Fastaway could not be bothered to reply to my enquiry Fastaway Tracking was showing 08 Nov 2017 13:27 Arrived at Terminal Location. Location Australia from US. Parcel never arrived to my address. I sent enquiry 3 weeks ago and had no response. I tried to send another enquiry and complaint but there is no option to… Read more

for that on their website.

On the Online enquiry page "An enquiry already exists for this label" pops up - and no further options are available..

Fastaway just ignored the complaint and my parcel is lost without any explanation.

Where is my parcel…… – Not moving at all. I am so frustrated. From 23rd Dec 24 to now 6th Jan25, after picking up my parcel then where is it now!? I’m sick of tracking to find out it is not moving even at working days. Show details

The worst delivery service ever – Every time I see that Fastway is (eventually) delivering my purchase I shudder. I have a parcel that got from China to Melbourne in 5 days. It's now been sitting in Melbourne with Fastway, to come to Adelaide, for 17 days with no movement, and it being December 24th, no way will it be here for Christmas as expected. It beats me how this lot are still in business. Show details

FASTWAY(ARAMEX) INFERIOR SERVICE – FASTWAY(ARAMEX). An appropriate name for this company should be SLOWWAY. In the past, I have received inferior, very slow, & an unreliable delivery service from this company. They provide NO TRACKING UPDATES ...... to a point where you are not sure whether you are going to receive your parcel or not .... there have been times when I have NOT… Read more

received an expected parcel from them - which has put me out (the receiver) & my sender too. I would certainly not use this company to send my parcels ! There are many reliable delivery companies available .... therefore, FASTWAY(ARAMEX) must review their business practices - in aid to stay in the league with their competitors.

Walk it to the destination yourself and save stress, time and money – Do not use these guys, avoid them at all costs. When deliveries are made to wrong address they do not care. They avoid answering questions and fixing the problem. They recently held on to a delivery of flowers over the weekend instead of delivering on the Friday as they had been paid to do. They left the now dead flowers on the front porch of our… Read more

elderly relative who is out for the day today. Now the dead flowers will get to dry out in the heat just that little bit more. Disgusting, avoid at all costs.

Worst courier I have ever encountered – Sham fraudulent company ,the driver is initialing the delivery slip himself , we have photographic proof, we also have cctv , then he clicks it as delivered in his company system , it’s shameful , he also delivers to the local shop because he is too lazy to make the full journey , he tells the shop assistant that he will call the customer and… Read more

never does, my package was in a shop that I actually don’t really use for over a month , the shop keeper asked him to take the package and he told her that he was phoning me ( never happened ) complete lies!! this company should not be allowed to trade their licence to trade should be revoked , just look at all the complaints about them online , why are they still trading ??, there is no way of contacting them , no direct number , the worst courier company I have ever come across , sad thing is there are decent people out there looking for jobs who would do a wonderful job given the chance and we end up with a company run so badly that there could care less if their driver deliverers or not , shameful

This Happens EVERY TIME – Yeah terrible... Why would they provide "Tracking Updates" when your parcel just moves from one sorting bench to the one behind it..? It's deadset been sitting @ the Sydney sorting facility for a week, must be a pretty fancy looking parcel, because all they seem to be doing is looking @ it & pretending they're doing something with it... I don't… Read more

know why eBay sellers use this service, because they're certainly not couriers, more like "Australia Post Being Run By One Person", only you've got to pay for it... If I look for something online & it's being delivered by Aramex/Fastway, I'm not buying it, especially when they leave it until the end of the delivery deadline because they know they can & the arrogance of customer service is deadset baffling... What they're allowed to essentially be abusive but I'm not..? I don't at all feel bad for saying, "I hope they go bankrupt"..!

Fastways couriers poor tracking and delivery – I cringe everytime I purchase on eBay and find fastways is the last way I want goods delivered. Tracking updates are rare, deliveries run late, it's frustrating not being able to know the progress of my deliveries. The delivery driver is their greatest asset, the logistics and admin of tracking is appalling. Show details

Item thrown over our fence – We live on a corner property. 99% of our deliveries are left on our front porch, behind the screen door or our letterbox. A recent package from Fastway / Aramex was literally thrown over the fence into our backyard, where our labrador has chewed and completely destroyed the item inside. Our house is clearly identified with our street No. Show details

If you ever need to send or receive a parcel you get better service using a pigeon – Been waiting for my urgent delivery for my parcel ive just got of the phone to the Mackay office and they really didnt care or couldn't give me any details of when I will receive my delivery, not a acceptable service ,ive never used this company before and I very much doubt will ever use them again unless something changes but I dont think it ever will, customer service is shocking they dont care at all I want my delivery asap Show details

Item touring Australia but not actually being delivered – I purchased an item online from QLD. It went to the QLD depot, then the Sydney depot, then Adelaide before sitting in the Perth depot. I'm pleased my item got to tour Australia but I'm pretty keen to get the thing actually delivered! They tell me its now sitting in the Perth courier bay. Presumably enjoying a light lunch before travelling on. Why are retailers still using this company? Show details

Worst service ever – NO STARS ! Terrible, terrible service , as an invalid , I can only shop online & I dread any merchant who uses this company , as I never receive my orders , I get an email telling me they are at my front door , but they’re not & no information is available other than it’s at your door . Show details

uncaring delivery drivers – purchased a roof rack through ebay it arrived in Adelaide on time for us to fit so we could go away on the weekend with our kayaks they ruined our weekend they refuse to deliver my roof racks because their driver did not like me telling him off for throwing our parcels over the fence we have cameras on house and front gate so was caught red handed… Read more

now the company wont deliver what has been paid for.business should be fined and shut down disgusting behaviour the way they treat us,cannot phone as they will never answer or answer text and if you get through communications an issue