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Felix Mobile
4.6 from 389 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Felix Mobile

Pros

Great value for money
Reliable coverage
Excellent customer care

Reviews

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John
JohnSoutheast, SA
  • Verified

It's gr8 the best plan I have found so far it's awesome

published

This company is awesome and easy 2 switch over 2 I don't think it can compare with other telcos I was paying $84.00 ith optus for 80 gigs but now I pay $40.00 a month and get unlimited data calls and txt ya just can not beat that!!!

  • Value for Money
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Review collected in partnership with Felix Mobile

The reviewer stated that an incentive was offered for this review

Xtina
XtinaSouth East Queensland, QLD

Worth the change

published

I moved from awful optus network! The internet speed is amazing and coverage is good too! Apply: CS00266 to get $35 credit when you sign up!

  • Value for Money
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Felix Mobile
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So happy to hear that your switch to felix has been great so far, Xtina! Great to see you spreading the word with your referral code.
- Jake from the Care team

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HomeUser
HomeUserGreater Melbourne (Inner), VIC
  • 2 reviews

Reliable service w cheap international roaming addon!

published

Have been on Felix for about 6+ months. Reliable coverage, sufficient download speed for my needs. International roaming addon is a big cheap feature for my needs at onetime $20 for a full year ! Coverage was v good in S'pore and USA.

  • Incentivised Review No
Felix Mobile
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Felix HELP ONLINE - fast and efficient !

published

89% network coverage in areas where the felix network is not strong it drops out.
99% network coverage where felix network is covered.

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Felix Mobile
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Topper
TopperGreater Melbourne (Inner), VIC
  • Verified

Very few providers offer unlimited data.

published

So far no obvious issues experienced. Happy with speed and coveràge. And I like unlimited data! Please use my referral code when you sign up: ZX00016.

  • Value for Money
  • Local Reception
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Felix Mobile
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Speedy response

published

Very quick in responding in-app chat, great service, friendly and gelpful

  • Value for Money
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Felix Mobile
felix mobileFelix MobileSend a private message

Thanks so much, TLee! Really great to have you on board.
- Jake from the Care team

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Jenni
JenniPerth, WA
  • 2 reviews

Great price great service.

published

I joined felix a few months ago, changing my number over was very quick & easy.I love it, I hotspot to my laptop all the time. Speeds are fine i watch Netflix movies all the time.

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Kiwi G.
Kiwi G.South West, QLD

Extremely helpful ! Emalie was kind, understanding of the situation I'm in and sorted it out fast. No complaints at all.

published

The coverage isn't that great to be honest and I do have a fair few drop outs but overall it's definitely good value for money and I have no issues with messages or calls.

  • Value for Money
  • Customer Service
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Felix Mobile
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Catherine C.
Catherine C.
  • 3 reviews
  • Verified

If you live in Kalgoorlie avoid! 1mbps

published

The coverage in Kalgoorlie is horrible 1mbps internet speed can't even run you tube. Felix shows 4G on the coverage map!. Customer service is A+ the online chat is super fast and helpful.

  • Incentivised Review No
  • Plan TypePre-Paid Sim Only
  • Plan Cost per Month$35.00
Felix Mobile
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It's good if you use a lot of data without the need for speed, assuming you live in an area with good Vodafone signal.

published
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Felix Mobile
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  • Verified

No Dramas…

published

I’ve had no issues with Felix, totally forgot I have changed from Optus.

  • Value for Money
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Felix Mobile
felix mobileFelix MobileSend a private message

Hey Kellie, great to hear you've had a seamless transition to felix! Let us know if there's anything we can improve to get that final star.
- Emalie from the Care team

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  • Verified

Great

published

Awesome. No problems and data is fast enough for me

  • Value for Money
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Felix Mobile
felix mobileFelix MobileSend a private message

Thanks for the stars, Tadhg!
Feel free to share your referral code with friends and family. You'll both score $35 of credit in your account when they sign up and activate using your code.
- Emalie from the Care team

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jay j.
jay j.
  • 2 reviews

Overated Coverage

published

The mobile coverage is bad because using Vodafone network sometimes no signal it's ridiculous speeds are really slow after using them for 4 months it's bye bye rubbish

  • Value for Money
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Felix Mobile
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jay j.
jay j.
Felix Mobile
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Aryo
AryoPerth, WA
  • Verified

Unlimited internet yeaah!!!!

published

Only one day usage, I fall in love with felix. I need unlimited internet for my work and my family. Before, I must top up internet every 3 days. Most surprisingly when I'm inside 2nd basement carpark, I can catch the signal.

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Felix Mobile
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Tania D.
Tania D.South East Queensland, QLD
  • 2 reviews
  • 2 likes

Highly Recommend

published

I am a new customer with Felix and so far so good. The staff are patient and kind and go out of their way to assist with the changeover to make sure you are up and running with Felix. The quality of speed is amazing & it's good to know I am saving money whilst receiving a good product and making a difference in the environment is a plus, I highly recommend...

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Questions & Answers

Sushisnake
Sushisnakeasked

Hi Felix. One of the many fleeing one of the greedy triplets, specifically the new Humpty Dumpty prepaid postpaid “Upfront” mobile plan one and very interested in what you’re offering. Torn between you and Moose, right now.
Quick question. My Visa /Mastercard’s been hacked a couple of times in the past few months, causing me to report the card as lost/stolen, then I wait around for the new card to turn up, which has messed some of my direct debits up pretty thoroughly each bloody time, as you can imagine. The one payment method exempt from this PITA is Apple Pay. Do you offer Apple Pay as a direct debit option?
I’m really hoping you say yes so I’d never have to worry about a Felix direct debit bouncing because another effing hacker inconvenienced my life yet again. Wish hackers would get a life and find something better to do. ( sigh)

1 answer
Felix Mobile
felix mobileFelix MobileSend a private message
Gavin L.
Gavin L.asked

Hotspot allows other devices to connect to the internet through the mobile phone (G4) network. Other devices include computers. Is there a chance the amount of data a computer moves across the network (uploading/downloading videos) would saturate the Felix bandwidth?

1 answer
Felix Mobile
felix mobileFelix MobileSend a private message
Cheryl K.
Cheryl K.asked

Has anyone added the international roam to your Felix plan? Would love to hear how you found it.

No answers
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Details · 

About Felix Mobile

On Felix Mobile’s single plan, callers receive the following features for $35 a month:

  • unlimited data at speeds up to 20Mbps.
  • unlimited calls and text.
  • tethering (hotspot).
  • the ability to pause your monthly plan.
  • switching providers to Felix with a digital eSIM.
  • no lock-in contract or exit fees.

Optional add-ons include unlimited international calls and texts for an extra $5 a month in 40 selected countries, and international roaming for $20 to use over 365 days.

Felix also organises for one tree to be planted each month for every customer.

Points of praise:

  • Customers of Felix Mobile encountered customer service that’s quick, efficient and helpful - and which continues for the duration of a plan, not just during the sign-up process.
  • If setting up a plan independently, it’s also easy to sign up using the Felix app.
  • The fact that unlimited data is part of the plan had reviewers happily giving a thumbs up to Felix Mobile.
  • Reviewers reported their satisfaction with the coverage, speed and signal strength they received with this mobile phone service provider.
  • The affordable price of the mobile plan was a significant plus point for reviewers.
  • Felix’s eco-friendly gesture of planting a tree every month per active customer was viewed as a great initiative by reviewers.

ProductReview_2022 Awards_logo

Felix Mobile has its customers talking about how this is a smart plan for smartphone users - so much so, that it’s won a 2022 ProductReview Award for Best Mobile Phone Service Provider. Top points went to Felix Mobile’s excellent value for money and customer service.

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
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Extra Information

ProductReview.com.au award logo

Felix Mobile is a ProductReview.com.au Awards Winner for 2022. Learn more

Contact info for Felix Mobile

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
Sat9:00 am - 6:00 pm
Sun9:00 am - 6:00 pm

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