Felix Mobile

$40 unlimited plan. Internet is constantly dropping out I would say 25% of the time I go to usey phone throughout the day the internet is dropping out and I need to wait ~5 minutes for it to be usable again. It is definitely not worth it and support will just tell you to restart your phone. Garbage. Show details

If I could give it 0 stars I would they are DISGUSTING AND WRONG THEY TAKE YOUR MONEY AND NEVER HELP THEY PRAY ON US AUSTRALIANS I cannot get a esim replacement and have had to wait over a week to get a new one because of verification issues , I have almost lost my job due to work contacts and they refuse to push the matter in a matter of urgency Show details

Unbearable! Simcard was damaged and requires replacement. It is a business phone which takes only a physical SIM and unable to receive calls or texts with codes. It's been registered in a business name so authentication couldn't happen through the app. It has been offline for two weeks while we wait for calls etc.. from different departments to authenticate and send out a replacement SIM card. It's still not resolved and VERY stessful! Show details

It started out great,but over time has made me frustrated. I am lucky to get 4g and maybe 1or 2 bar strength. It has been like this for 3 weeks. I can't log onto felix site to chat to a bot. To even play a game of solitude is impossible . HELP FELIX! Show details

Please read the bad reviews before you consider switching here. The bad reviews are right. The price is low for a reason. There is absolutely no adequate customer service and technical support you can speak with. If you have issues with your service… Read more

you are left in the lurch and not assisted. I left after putting up with two days of being unable to make calls after switching to Felix. There’s a reason other providers cost more… their technical support and customer service trumps these guys in spades.

Other than accepting very limited counts of ID for a replacement sim/esim (passport and lisence only) there replacement sims however are express posted and arrive the next day!!!!

I have been with them for 3 months with the 50% off promotion for unlimited internet. I'm in Skye. The signal is good. The signal dropped out some time when I went to the city. But I am home mostly so it is reliable. Plus, unlimited leaves me worry-free about data. The speed is good too based on my experience watching lots of Korean dramas on… Read more ·  1

the internet. No lock in. When I'm out of country, I just pause the service and don't get charged as I'm not using it. When it's time to renew the plan, I get a reminder in advance so no surprise.

i’ve been with Felix now for over 12 months and I’m very happy with their service and their pricing and the way they accrue their data so it adds up to a good amount for me which I donate towards tree planting which is a pretty cool thing to do I haven’t experienced any bad signal problems using them, which is really good and highly recommend… Read more ·  1

Felix to give a go It’s very easy to set up through their app. It only takes a couple of minutes at the most and transferring to a new phone is also quite easy. Hope this helps everyone.

Be aware that most of the "good" reviews are bought or put up by felix themselves according to the ombudsman, If I could give 0 stars I would!! The only way to contact them is via a chat bot and you barely get responses if at all. Activating the SIM was a huge pain and I had to manually put the details in every time because clicking the links… Read more

didn't work and brought you to the sign up page every time you clicked it or there was an error. But the worst part is that they don't clearly state upon sign up or on their website in general that you have to check your phones compatibility with their network on their compatibility checker to see if your phone will or won't work on their network. If your phone doesn't work they don't state why and the chat bot or agent doesn't know either. Felix does not work on any of my phones as soon as I put the SIM in any of my phones they shut off all access and make the SIM unusable because they don't like the phone I'm using , I canceled my service within the first 24hs of activating the SIM. I would not reccomend this [Content Removed] service to anyone at all!! How does the government allow this company to keep running with how much of a [Content Removed] this company is! This company also sells your data so be expecting [Content Removed] callers to call you constantly if you can get this service to work on your phone , USE AT OWN RISK!!

If you actually need to rely on your phone, look elsewhere. The 5G signal strength is consistently awful. Connection is incredibly unstable. I will be looking for a new provider.

Can't even get customer service. If you read these reviews and still go ahead with a plan from this [Content Removed], you deserve every drama you will have. I've been to ombudsman to get my money back because Felix doesn't respond to complaints. Ombudsman told me this company is even [Content Removed] for writing false reviews and I can see why.… Read more

It says only 23% negative reviews but ombudsman says this company is the most complained about mobile company in the history of mobile networks in Australia. All of the positive reviews are completely fake and are added by Felix themselves. You have been warned.

I tried to switch to this company yesterday after a friend said they were good. I should have read the reviews first. I chose to port my number from Vodafone (and already have eSim). All seemed to go well but Vodafone cut my connection as soon as I followed process from Felix App. But here I am Saturday evening and nearly 4/5 hours on chat (no… Read more

phone support), multiple steps followed with no coverage or connection from Felix. I have spoken with so many agents and followed multiple steps (repeating the same steps) and it seems that they are unable to port my phone number. There app says it has switched but all I get is SOS and no coverage. I have been offered a temp number but that is not good when my number is the one I need. I have lost nearly a day trying to deal with this company and still not a solution in sight. DO NOT MAKE MY MISTAKE. AVOID THIS COMPANY AT ALL COSTS.

The worst most abysmal customer service I have ever experienced. Do not sign up if you value your sanity. [Name Removed] from customer service is abysmal. They need to go back to their fundamentals because their service is unacceptable.

If there is zero star I would give them zero, totally useless. This company is dangerously incompetent and should not be operating in the Australian telecommunications market. They botched my port by ignoring the Pre-Porting ID Standard and cutting my service after the verification failed. They refused an Emergency Return under the MNP Code and… Read more

left me stranded on a Saturday. I’ve already contacted the TIO and am calling on A Current Affair and 7News to investigate how this company is allowed to leave customers digitally stranded and financially vulnerable. Absolute joke, please avoid them.

This is the worst company ever. Never ever sign with this provider otherwise they will drive you crazy. I switched the number to them and took about 3 weeks to get my number back, by endless verification process and take them days to respond.

So my phone number was literally hacked when I contacted them all they told me was they could often me a brand new SIM card that I had to pay for then I can terminate my old account and then make a new one so not only do they not have any solutions other than making you pay for it there's no safety for these people whatsoever I would not honestly… Read more

tell anyone to use this service not only did they waste my time by asking me if I wanted to confirm the cancellation of this phone number and they kept asking me are you sure you want to do this and not just making new you account and keep using this account even though it literally is hacked and I showed them the screenshot of what keep coming up as the phone number. my phone number kept coming up as a completely different number everyone else could see this number that wasn't mine it was text messages that had the different number but when I phoned people it was the original number now this other phone number I could literally text messages and phone call it and now trying to tell me it was part of my SIM card that when I replaced because you can change your number it but this phone number was completely active.and I was missing phone calls as well and for them to turn around and say the best solution that they have is literally cancelled a service now and wait for a new sim card to come in the mail because you can't go buy them which they did not even offer to send me one I literally had to make a new account pay for the SIM card. And when I get the new number then they will transfer the old credit to my new one witch is ridiculous because I had unlimited. I believe if it wasn't for unlimited data no one would buy this in Australia the service isn't that good anyway there's a lot of places it doesn't work