Felix Mobile

Felix Mobile

 Verifiedfelixmobile.com.au
Felix Mobile
4.4

845 reviews

PositivevsNegative
87% · 73189 · 11%
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Plan Type
  • Pre-Paid Sim Only (451)
  • Post-Paid Sim Only (194)
  • Post-Paid with Phone (13)
Value for Money
4.5 (737)
Customer Service
4.6 (660)
Local Reception
4.2 (653)
Transparency
4.5 (567)
Great value for money
Reliable coverage
Excellent customer care

Reviews

845 reviews
Stef
Stef
  Verified
Value for Money
Customer Service
Local Reception
Transparency
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Thomas
Thomas
  Verified

economical, efficient, and green

Decent speed, average vodafone coverage, very effective value for money,
I use the 4g for working from home and two bars is enough for streaming hd without buffering on my S24,
Easy to use app, it's simple to get a physical or esim
I highly recommend it, although do admit vodafone's network coverage can be improved, I don't beleive i've ever had 3 bars outside of Melbourne's cbd Show details ·  1
Value for Money
Customer Service
Transparency
Dean
DeanSydney, NSW
  Verified

Great Service Provider

Fantastic price point for a fairly consistent service with unlimited data. Show details ·  1
Value for Money
Customer Service
Local Reception
Transparency
rocky road
rocky roadredcliffe10 posts
 

Very slow internet

Great price,however the slow or no internet will bug you. Show details
Transparency
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Brandon Nixon
Brandon Nixon
 

Bad internet

I have recently gone over to Felix from Optus. I catch a train from the Gold Coast to Brisbane for work and thought the travel would be a good time to listen to some podcasts, problem is, although it’s a metro area and directly on a train line (not remote etc) I get really poor reception and lose internet link at least 6-12 times on a one way trip. Pretty disappointing, would be ok if I was out bush. Not really happy with it at all. Show details
Value for Money
Customer Service
Local Reception
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Borka
BorkaGreater Melbourne (Outer), VIC8 posts
 
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RYAN
RYAN
 

'SCAMMMMM

This is the BIGGEST SCAM I have ever seen in Australia. They deactivated my account, cancelled my sim with 40 dollors credit and now I cant do anything. Show details
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Tye T.
Tye T.2 posts
 

***WHAT A [Content Removed] *****

***WHAT A [Content Removed] *****
Whuse customer service i have ever seen . and whose internet i have ever had the displeasure of using . what a [Content Removed] ...
DONT WASTE YOUR MONEY OR TIME Show details
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Belal E
Belal E4 posts
  Verified
Value for Money
Customer Service
Local Reception
Transparency
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falcon4us
falcon4us4 posts
 

Great Value Unlimited Mobile

Great product and service. Helpful customer service via app online chat. I use it in a Moto E7 and it's been faultless when out and about in Melbourne. Many of the bad reviews seem to relate to poor reception so it's probably worth checking this out in your locality with a Vodafone sim before committing. I'm less than 1km from a tower so get a full strength 4G signal. I also use it at home as a hotspot for my laptop with no issues, streaming Netflix, YouTube etc in HD. Show details ·  1
V Lee
V LeePerth, WA2 posts
 

Horrible reception overall, Customer service is slow

Reception is horrible even in metro. Was in a resturant with my friends, everyone on vodafone, telstra had reception. I had none. Went up north from Perth. 1 hour out of Perth metro and no reception all the way. No glimpse of reception at all. My other work phone on vodafone had full reception and data. I have tried everything, resetting the photo, off and on data. Nothing made a different. Only 5 days with Felix and im changing over the weekend. And it takes an average of 30 mins to 1 hour to get an agent on the chat Show details
Value for Money
Customer Service
Local Reception
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Chris
Chris17 posts
 

POOR CUSTOMER SERVICE

Very good provider but over the last six months their customer service has become absolutely woeful! Usually an hours wait before someone comes onto the online chat to help. 3 days ago I spent 2.5 HOURS waiting and only to be given the wrong information! Need to do better Felix! Show details
Value for Money
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Jarryd
Jarryd
  Verified

Cheap 2MB/s unlimited reliable internet

Best prepaid deal I've ever had. Reliable internet with good coverage. Used my mobile hotspot for PC gaming and ping was great. 10/10 would recommend. Show details ·  1
Value for Money
Local Reception
Transparency
Iziegbe Teminere
Iziegbe Teminere
  Verified

Felix network performance

The felix network is so weak. The internet connection is very bad and phone call is worse. The line keeps dropping. Please work on it. Show details
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Nobbler
NobblerWide Bay-Burnett, QLD2 posts
  Verified

Favourable

So far my experience using Felix mobile has been quite satisfactory and I have no real complaints.
The one thing that I find annoying is the fact that there is no contact phone number, so if your computer is down you cannot reach them. Show details ·  1
Value for Money
Customer Service
Local Reception

Questions & Answers

John N.
John N.

Before considering Felix I need to clarify that 1. I can hotspot the internet to my laptop 2. To my iPad 3. To my wife’s iPad and 3. To my Foxtel box

Felix Mobile
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John N.
John N.  

OK thanks. A pity about that.

John N.
John N.  

How do you know though that I'm entering the hotspot password into my wife's ipad or Foxtel. I currently have a mobile sim that connects to everything. How is yours different?

Tamina B.
Tamina B.

on your unlimited mobile data plan is it possible to hotspot devices such as computers to stream apps like netflix?

Felix Mobile
Felix Mobile   DM   

Hey Tamina. Yep! You're good to hotspot to your personal devices, such as your laptop when needed. Just note that felix can't be used as a home internet replacement or as a hotspot for other people’s devices. - Maddie, felix Care team

Tamina B.
Tamina B.  

How come you can’t hotspot other peoples devices?

Felix Mobile
Felix Mobile   DM   

Hey Tamina! As felix is a personal mobile phone plan only, you aren't able to use your felix data to provide an internet connection for other people's devices. - Emalie, felix Care team

Aras
Aras

hi, why does my Felix app getting back and I don’t know why I have updated my phone and my app and I have do everything and nothing

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Details

About Felix Mobile

On Felix Mobile’s single plan, callers receive the following features for $35 a month:

  • unlimited data at speeds up to 20Mbps.
  • unlimited calls and text.
  • tethering (hotspot).
  • the ability to pause your monthly plan.
  • switching providers to Felix with a digital eSIM.
  • no lock-in contract or exit fees.

Optional add-ons include unlimited international calls and texts for an extra $5 a month in 40 selected countries, and international roaming for $20 to use over 365 days.

Felix also organises for one tree to be planted each month for every customer.

Points of praise:

  • Customers of Felix Mobile encountered customer service that’s quick, efficient and helpful - and which continues for the duration of a plan, not just during the sign-up process.
  • If setting up a plan independently, it’s also easy to sign up using the Felix app.
  • The fact that unlimited data is part of the plan had reviewers happily giving a thumbs up to Felix Mobile.
  • Reviewers reported their satisfaction with the coverage, speed and signal strength they received with this mobile phone service provider.
  • The affordable price of the mobile plan was a significant plus point for reviewers.
  • Felix’s eco-friendly gesture of planting a tree every month per active customer was viewed as a great initiative by reviewers.
CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
Awards 2022 and 2023
Visit official website

Contact info for Felix Mobile

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
Sat9:00 am - 6:00 pm
Sun9:00 am - 6:00 pm
  • ABN: 76096304620

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