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It's gr8 the best plan I have found so far it's awesome
This company is awesome and easy 2 switch over 2 I don't think it can compare with other telcos I was paying $84.00 ith optus for 80 gigs but now I pay $40.00 a month and get unlimited data calls and txt ya just can not beat that!!!
- Value for Money
- Customer Service
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Review collected in partnership with Felix Mobile
The reviewer stated that an incentive was offered for this review
Worth the change
I moved from awful optus network! The internet speed is amazing and coverage is good too! Apply: CS00266 to get $35 credit when you sign up!
- Value for Money
- Customer Service
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- 2 reviews
Reliable service w cheap international roaming addon!
Have been on Felix for about 6+ months. Reliable coverage, sufficient download speed for my needs. International roaming addon is a big cheap feature for my needs at onetime $20 for a full year ! Coverage was v good in S'pore and USA.
- Incentivised Review No
Hey there, thanks for the stars!
We're so glad you enjoyed our International Roaming Pack.
Feel free to share your referral code with friends and family so they can enjoy the benefits of roaming. You'...
Felix HELP ONLINE - fast and efficient !
89% network coverage in areas where the felix network is not strong it drops out.
99% network coverage where felix network is covered.
- Value for Money
- Customer Service
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Hey there!
Thanks for the stars! If you'd like us to look into your issue with calls dropping out when the network isn't quite as strong, let us know. You can chat through to us via your felix app, or...
Find out how Felix Mobile compares to other Mobile Phone Service Providers
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Very few providers offer unlimited data.
So far no obvious issues experienced. Happy with speed and coveràge. And I like unlimited data! Please use my referral code when you sign up: ZX00016.
- Value for Money
- Local Reception
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Thanks for the stars, Topper!
Feel free to share your referral code with friends and family so they can join the unlimited data up to 20Mbps club. You'll both score a $35 credit in your account for an...
Review collected in partnership with Felix Mobile
Speedy response
Very quick in responding in-app chat, great service, friendly and gelpful
- Value for Money
- Customer Service
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Thanks so much, TLee! Really great to have you on board.
- Jake from the Care team
- 2 reviews
Great price great service.
I joined felix a few months ago, changing my number over was very quick & easy.I love it, I hotspot to my laptop all the time. Speeds are fine i watch Netflix movies all the time.
- Value for Money
- Customer Service
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So great to hear about your experience, Jenni! Thanks for the stars, and don't forget to share your referral code with all your friends and family. You'll both get $35 in your felix wallet once they s...
Read moreign up and activate. Just a tidit to keep in mind, is that felix is a personal mobile phone plan. Hotspotting to your laptop when on the go is totally fine, but hotspotting to other peoples devices or using felix as a home internet replacement is something we consider a no-no in our fair use policy. https://flx.mobi/e/fairuse - Jake from the Care teamRelated Articles
Looking for a new mobile plan? Find out everything you need to know from network coverage and plan types, to data usage and international roaming so that you can pick the best value plan for you.
Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) categories in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
Extremely helpful ! Emalie was kind, understanding of the situation I'm in and sorted it out fast. No complaints at all.
The coverage isn't that great to be honest and I do have a fair few drop outs but overall it's definitely good value for money and I have no issues with messages or calls.
- Value for Money
- Customer Service
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Thanks for such an honest review, Kiwi. Great to hear that Emalie was there for you when you needed a hand, she's a legend. If your coverage isn't as expected and you haven't already, feel free to cha...
Read moret back to the team via the felix app and we'd be more than happy to look into that for you to make sure you're getting the best experience possible for your area. - Jake from the Care team
- 3 reviews
- Verified
If you live in Kalgoorlie avoid! 1mbps
The coverage in Kalgoorlie is horrible 1mbps internet speed can't even run you tube. Felix shows 4G on the coverage map!. Customer service is A+ the online chat is super fast and helpful.
- Incentivised Review No
- Plan TypePre-Paid Sim Only
- Plan Cost per Month$35.00
Hey Catherine. Super sorry to hear about your experience so far with the coverage in your area. If you're not getting the coverage you think you should be based on the map, please chat to us via the f...
Read moreelix app so we can look into this further with you. Speeds can depend on a few factors besides coverage such as obstructions, infrastructure and even your device, so we'd really like to look at all the options and make sure you're getting the best service possible. - Jake from the Care teamFind out how Felix Mobile compares to other Mobile Phone Service Providers
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It's good if you use a lot of data without the need for speed, assuming you live in an area with good Vodafone signal.
So let's go through the claims that I've tested:
- free calls and messages: if they failed to deliver this, you wouldn't be here reading this
- unlimited data: I'm pretty sure I've used around 200GB during the past 45 hours, and no notifs have popped up asking me to pay more, so they got that too.
- up to 20mbps: yes and no in this case. My download speed with 3/5 bar of signal averages around 15mbps during daytime (until 5 pm) and 10-12mbps during nighttime (until 1 am), with 17-18mbps spikes around 3-4s per hour. I expect more, but seeing the...
- Value for Money
- Customer Service
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Hey quochuypham, thanks for such an in depth review! We really appreciate the feedback and it's great to hear about your experience with us so far and in what areas we can continue to improve on. Feel...
Read more free to reach out to us via the felix app if you ever needed a hand or had any Qs and we'd be more than happy to help. - Jake from the Care team
- Verified
No Dramas…
I’ve had no issues with Felix, totally forgot I have changed from Optus.
- Value for Money
- Customer Service
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Hey Kellie, great to hear you've had a seamless transition to felix! Let us know if there's anything we can improve to get that final star.
- Emalie from the Care team
Review collected in partnership with Felix Mobile
- Verified
Great
Awesome. No problems and data is fast enough for me
- Value for Money
- Customer Service
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Thanks for the stars, Tadhg!
Feel free to share your referral code with friends and family. You'll both score $35 of credit in your account when they sign up and activate using your code.
- Emalie from the Care team
Review collected in partnership with Felix Mobile
Find out how Felix Mobile compares to other Mobile Phone Service Providers
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- 2 reviews
Overated Coverage
The mobile coverage is bad because using Vodafone network sometimes no signal it's ridiculous speeds are really slow after using them for 4 months it's bye bye rubbish
- Value for Money
- Customer Service
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Hey Jay, sorry to hear you've having issues with your felix serivce. We'd love to try some troubleshooting with you so we can get to the bottom of what's going on. Feel free to chat with us via the fe...
Read morelix app or our website, we're online everyday to help. - Emalie from the Care team
How can U help me it's your signal on your towers that is the problem there's never any signal where I work and sometimes were I live and it's a top floor apartment and there is no trouble shooting ef...
Read morefects I have tried still the same problem and it is well know Vodafone has a weak signal and have many problems I'm finished with u guysHey Jay, I'm sorry that the troubleshooting didn't help. It does sound like the coverage isn't strong in your area, and felix may not be the right fit for you. If you did decide to leave felix, we hav...
Read moree no lock in contracts so you're free to switch away with no hidden costs. Again, sorry we weren't the right fit for you at the moment. - Britt from the Care team
- Verified
Unlimited internet yeaah!!!!
Only one day usage, I fall in love with felix. I need unlimited internet for my work and my family. Before, I must top up internet every 3 days. Most surprisingly when I'm inside 2nd basement carpark, I can catch the signal.
- Value for Money
- Customer Service
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It's like love at first site, Aryo! We were simply meant to be :wink:
So great to hear felix is a great fit for you. Make sure to share the love by letting your friends and family know your referral c...
Review collected in partnership with Felix Mobile
- 2 reviews
- 2 likes
Highly Recommend
I am a new customer with Felix and so far so good. The staff are patient and kind and go out of their way to assist with the changeover to make sure you are up and running with Felix. The quality of speed is amazing & it's good to know I am saving money whilst receiving a good product and making a difference in the environment is a plus, I highly recommend...
- Value for Money
- Customer Service
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Thanks so much for the review, Tania! So glad to hear about your interaction with the team and your experience so far with felix. Your monthly subscription is helping us reach towards our goal of 1 mi...
Read morellion trees planted by the end of 2022 :) - Jake from the Care teamQuestions & Answers
Hi Felix. One of the many fleeing one of the greedy triplets, specifically the new Humpty Dumpty prepaid postpaid “Upfront” mobile plan one and very interested in what you’re offering. Torn between you and Moose, right now.
Quick question. My Visa /Mastercard’s been hacked a couple of times in the past few months, causing me to report the card as lost/stolen, then I wait around for the new card to turn up, which has messed some of my direct debits up pretty thoroughly each bloody time, as you can imagine. The one payment method exempt from this PITA is Apple Pay. Do you offer Apple Pay as a direct debit option?
I’m really hoping you say yes so I’d never have to worry about a Felix direct debit bouncing because another effing hacker inconvenienced my life yet again. Wish hackers would get a life and find something better to do. ( sigh)
Hey Sushisnake. Really sorry to hear that you've had such a rough go :(
At felix, we don't yet offer Apple Pay and therefore require APRA approved cards (this is a regulatory body) or cards from cred...
Hotspot allows other devices to connect to the internet through the mobile phone (G4) network. Other devices include computers. Is there a chance the amount of data a computer moves across the network (uploading/downloading videos) would saturate the Felix bandwidth?
Hey Gavin. felix is designed to be used as a personal mobile phone plan. You can absolutely hotspot to your personal devices, such as your laptop when needed, but felix can't be used in a modem or sim...
Read moreilar, as a home internet replacement or as a hotspot for other people’s devices. Unfortunately, we wouldn't be able to offer an unlimited mobile data plan at speeds of up to 20Mbps if customers were using it to connect high GB activity like home internet.
Has anyone added the international roam to your Felix plan? Would love to hear how you found it.
Get an answer from our members and Felix Mobile representatives
Details ·
About Felix Mobile
On Felix Mobile’s single plan, callers receive the following features for $35 a month:
- unlimited data at speeds up to 20Mbps.
- unlimited calls and text.
- tethering (hotspot).
- the ability to pause your monthly plan.
- switching providers to Felix with a digital eSIM.
- no lock-in contract or exit fees.
Optional add-ons include unlimited international calls and texts for an extra $5 a month in 40 selected countries, and international roaming for $20 to use over 365 days.
Felix also organises for one tree to be planted each month for every customer.
Points of praise:
- Customers of Felix Mobile encountered customer service that’s quick, efficient and helpful - and which continues for the duration of a plan, not just during the sign-up process.
- If setting up a plan independently, it’s also easy to sign up using the Felix app.
- The fact that unlimited data is part of the plan had reviewers happily giving a thumbs up to Felix Mobile.
- Reviewers reported their satisfaction with the coverage, speed and signal strength they received with this mobile phone service provider.
- The affordable price of the mobile plan was a significant plus point for reviewers.
- Felix’s eco-friendly gesture of planting a tree every month per active customer was viewed as a great initiative by reviewers.
Felix Mobile has its customers talking about how this is a smart plan for smartphone users - so much so, that it’s won a 2022 ProductReview Award for Best Mobile Phone Service Provider. Top points went to Felix Mobile’s excellent value for money and customer service.
| Category | Mobile Phone Service Providers |
|---|---|
| Network Used | Vodafone |
| International Roaming Offered | Yes |
Extra Information
Felix Mobile is a ProductReview.com.au Awards Winner for 2022. Learn more
Contact info for Felix Mobile
| Mon | 8:00 am - 8:00 pm |
|---|---|
| Tue | 8:00 am - 8:00 pm |
| Wed | 8:00 am - 8:00 pm |
| Thu | 8:00 am - 8:00 pm |
| Fri | 8:00 am - 8:00 pm |
| Sat | 9:00 am - 6:00 pm |
| Sun | 9:00 am - 6:00 pm |
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So happy to hear that your switch to felix has been great so far, Xtina! Great to see you spreading the word with your referral code.
- Jake from the Care team