1,342 reviews
- Pre-Paid Sim Only
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- Post-Paid Sim Only
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- Post-Paid with Phone
AI reviews summary
Felix Mobile receives polarising feedback, with users either praising its exceptional value or reporting catastrophic service failures. While the unlimited data plans and environmental initiatives are highly regarded for their affordability and simplicity, a significant segment of users reports being "digitally stranded" due to rigid security protocols and a lack of accessible human support.
Pros
- Exceptional Value: The $40 unlimited data plan is frequently highlighted as a cost-effective alternative to traditional NBN or expensive tiered mobile plans, especially when combined with sign-up discounts.
- Environmental Commitment: Multiple users appreciate the company’s initiative to plant a tree for every month a customer remains active, viewing it as a unique and ethical differentiator in the telco market.
- Simple App Experience: When the service works as intended, the app-based management, porting process, and ability to pause the service while overseas are described as seamless and user-friendly.
- Generous Data Features: Users value the "Data Bank" and rollover features on tiered plans, as well as the ability to hotspot multiple devices without significant performance issues.
Cons
- Inaccessible Customer Support: The lack of a phone support line is a major grievance; users report being stuck in "bot loops" or waiting days for chat responses that often fail to resolve technical issues.
- Severe Authentication Delays: Significant issues arise during SIM/eSIM replacements or ID verification, with users reporting being left without service for 7 to 14 days, often losing access to critical 2FA and banking codes.
- Unreliable Network Performance: While urban coverage is generally acceptable, there are frequent complaints regarding "black spots" in major cities, unusable speeds (as low as 1-5 Mbps), and total service dropouts in regional areas.
- Rigid Device Compatibility: Users have been frustrated by sudden disconnections due to "non-compliant" devices and a lack of transparency regarding which handsets are supported on the network.
Verdict
Felix Mobile is a high-risk, high-reward provider best suited for tech-savvy users in strong Vodafone coverage areas who prioritise low-cost unlimited data. However, due to the documented lack of urgent support and lengthy service outages during technical faults, it is not recommended for business use or for those who rely on their mobile for critical two-factor authentication.
Felix you are bloody legends. Ported away from Telstra in 10 minutes because they charge me way too much and can barely stream YouTube at 480p on my iPad through my hotspot. Felix with their $20, 3 month discount can stream at 1080p with no problem and call quality is great. Idk why so many people leave felix bad reviews. It was a fast smooth transfer away from $$$ Telstra $$$ Show reply
It’s wonderfully good… until something goes wrong and you actually need assistance. For a long time, Felix offered decent value and I was happy with the service, but one terrible experience completely erased all those positives for me. I had a SIM issue and needed a replacement, which required ID verification before my service could be restored.… Read more
Fair enough — I complied without issue. The problem was what happened afterward. Even after successfully verifying my ID, Felix was in no hurry to remove the restrictions on my calls and data.
I explained multiple times over several days why restoring service was urgent, but nothing was resolved. Nine days later, barring was still active.
In 2026, this process feels incredibly outdated. Another reviewer mentioned nearly losing their job because of the same issue, and I can absolutely believe it. In my case, I couldn’t receive important 2FA codes or critical messages. Being disconnected for nine days in today’s digital world is completely unacceptable.
If this had happened with a provider that has physical stores, like Telstra, it likely would have been resolved within an hour.
What disappointed me most was the apparent lack of urgency or care from customer support throughout the ordeal. I’ve since left Felix and moved to another provider. Unfortunately, this experience was a complete deal breaker for me.
You really do get what you pay for. A bargain almost always has a catch, even when everything seems great, and the catch here is customer service agents who respond like robots instead of thinking critically about the situation.
For a long time I believed Felix was awesome, and in some respects I guess that still holds true. But saving $10 a month compared to another provider simply isn’t worth an ordeal like this.
Just activated my sim and within one hour my phone is nearly burning my hand, which means it's being hacked. I don't know if it is Felix or it's carrier Vodafone. Show details
Rest assured, that's not something we'll do,… Read more (+1 reply)
Reviews with attachments
Felix Mobile has been a god send UNLIMITED DATA – Hello, this is my review of Felix mobile, the $35 a month unlimited data plan, this is a cheap alternative to Optus, Vodafone or Telstra plans that have limited data. Data plans these days are too expensive in Australia, Felix is changing that, for just $35 a month you get unlimited data for 20mbps upload and download. This has been enough for me… Read more
to stream Netflix in 4k, watch youtube in 4k, play games, with low 30ms ping times, and to make video calls. I have gone from using 10GB a month, to over 400gb! Because the speeds are limited to 20mbps upload and 20mbps download, i find I am getting really consistent speeds. You can use e-sim to signup in less than 10 minutes and tether unlimited data to your personal TV or computer!
When i signed up using JM00586 I got a free month!
They're OK but not reliable. Chat help died on me and I gave up. Porting back to Optus.
We'd love to help you get that reliable connection… Read more
There is almost no improvement. Despite Felix made a comment to fix it but so far at 1-5 Mb/s download speed.
Tonight the speed has recovered to 27Mb/s. Thank Felix for fixing I will revise the review shortly.… Read more (+2 replies)
After having my phone stolen and getting a new unlocked phone I went back to Felix to get a new Sim only Felix rep told me I couldn't do that because they can't just cancel my acc. I had to send in proof of id to a special team and go through a bunch of red tape and wait days etc just to cancel the old unused number and get a new esim! ARE YOU ACTUALLY SERIOUS? I'LL GO ELSEWHERE! Show details
Hey Jennifer, we want to make sure you're connected… Read more
Disgraceful coverage in Melbourne CBD not even getting 1mps steer clear of them not worth it at all Show details
Hey aussieguyfletch, we're keen to help you get the… Read more
I was receiving faster internet via dial up in the 90's... I have been with them a week now and average 1.5 to 3 download speed. Show details
Hey Jonathan we'd love to show you the 2025 speeds… Read more (+2 replies)
Got an eSIM and it wouldn’t activate, the only way to get help is to use their stupid bot after 20 minutes of that I got a person on the chat who after 30 minutes, asking me to remove my other sim restart my phone multiple times couldn’t get it to work before he told me that he had finished for the day and would pass me to the next person, who… Read more
then proceeded to ask from the beginning to do all the same stuff the last bloke did. Finally it was too late in the day so they have to address it tomorrow, third person from the top all the same things, still not working just asked for a refund and still no response, final thoughts pay for something don’t get it and it’s your problem
Hey James, we understand things didn't go as… Read more
Signed up for esim. An error occurred and didn't install and the only way to communicate with them is through their in-app chat. So far the issue isnt resolved, I've charged and no service or connection. This is my 4th day (22nd of july 2025) asking for cancelation of the plan and refund. Still nothing. I am surprised they have a 7day happiness… Read more
guarantee. It's been nothing but misery. They only replied twice asking for more "details" after I provided all the details they asked, I am being ghosted. So they took my money and I got no service. And trying to use their in-app chat is also a horrible experience. Have to go through the automated prompt every single time to type in the issue and ask for a response.
Unreliable and untrustworthy. Stay away unless you love being ghosted and your money being taken for nothing.
Hey Kyaw, we really appreciate your patience while… Read more
I have been with Felix now for quiet a while, and in the time I have been with them I have had absolutely no issues at all. From Service to Connections, ordering the sim, activation, these guys have it on point. I get good 5G signal out and about, and good 4G signal, the added bonus os Unlimited Data also helps as well when it comes to staying… Read more · 1
connected. I loved the fact that with everything recharge I am also helping plant a tree which is a bonus considering I am a nature lover myself. I have been through a lot of companies but Felix is the absolute best one I have encountered for the price it's well worth it.
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Felix is the best. The coverage is prefect in my house and best in my room where I use my data the most! The screenshot was the speeds I get in my room and around my house. Living 4 hours out of Toowoomba and the service is so good but can drop if a power outage happens which i don't know if that's normal. Anyway, I can hotspot to all my devices… Read more · 1
(laptop, iPad, tv, etc.) without issues. although, when i visited Toowoomba and other populated areas, it was noticeably more slower especially in hotels and cbds If you live in a less populated area with little strain on the Vodafone network Felix rocks!
Latest follow-ups
Decent Speed and value price. Clear Communication, what else should one expect for such attractive price. Show details · 1
Follow-up · It was and is good, why are you asking again and again, are you trying to get something out or you want me to write something else that i don't want to or is not true. Seems Product review is thug company
I had the worst experience with Felix Mobile. I decided to join up, they took my money straight away and said they could not transfer over my current provider saying that the details I provided them did not match. I sent in a copy of my phone bill… Read more
as proof of provider and details I sent them. They kept sending me AI generated replies.. you can’t talk to a person to sort things out. They charged me for a months service up front while I am still with my current provider with no refund, ripped off badly. Do not sign up with them.
Follow-up · Once you have a bad experience with Felix mobile you never go back. I went with Dodo and are still with them. Customers want a painless sign up, great customer service and follow up. I got the customer service I expected with Dodo and are extremely happy.
Hey Kerrilyn, transferring your number over is… Read more
The lovely branding and tree-planting are not enough to offset the terrible customer service... But most of all - the service just doesn't work. I registered with Felix in December. Set-up was smooth, logging into their app is surprisingly clunky,… Read more
but other than that it was smooth sailing. In February, I moved to a different part of Melbourne. Felix just doesn't work there. My husband and I are both with Felix, and we are essentially in a black spot. We can't make phone calls, texts come late (extremely frustrating for OTPs), simple web pages won't load. Our phones are on SOS Only or 1 bar all the time. Contacted Felix to notify them, and they kept blaming it on temporary outages. Eventually, after FIVE WEEKS of not being able to call a doctor, call emergency services, literally call any landline in Australia, Felix's customer service team were unable to provide ANY practical fixes. The only thing they did was ask for the same, repetitive troubleshooting which made no difference, and try to blame my device. According to one rep, my device is only for outdoor use! I couldn't believe it! Funnily enough, I'm on SOS Only when I go for a walk too, mate!
Suffice to say, my last day with Felix is complete. It'll be curious whether these money-grabbers will refund my account with what credit I have there, as well as the unused days. Given that they wouldn't do anything to fix the problem, but just wanted me to stay a customer so I would keep paying them, it's unlikely. Essentially, I paid for 6 weeks of service with them which they did not deliver, and the phone records prove it. The ACCC is likely to agree with me.
Follow-up · No compensation or refund was given. Porting my number to Felix was easy. Porting my number to my next provider was also easy. Coverage with Felix at my previous address was absolutely fine.
Hey Kiran, while we'd love to have you stay with us,… Read more
Positive reviews
Excellent value, using as NBN replacement for a fraction of the price Combine the $40 unlimited felix plan with a cheap pocket wifi router and this is effectively a home internet replacement. Even with the maximum speed cap it's not really noticeable, and $40 is a bargain compared to any NBN plan
Other than accepting very limited counts of ID for a replacement sim/esim (passport and lisence only) there replacement sims however are express posted and arrive the next day!!!!
I have been with them for 3 months with the 50% off promotion for unlimited internet. I'm in Skye. The signal is good. The signal dropped out some time when I went to the city. But I am home mostly so it is reliable. Plus, unlimited leaves me worry-free about data. The speed is good too based on my experience watching lots of Korean dramas on… Read more · 1
the internet. No lock in. When I'm out of country, I just pause the service and don't get charged as I'm not using it. When it's time to renew the plan, I get a reminder in advance so no surprise.
Negative reviews
$40 unlimited plan. Internet is constantly dropping out I would say 25% of the time I go to usey phone throughout the day the internet is dropping out and I need to wait ~5 minutes for it to be usable again. It is definitely not worth it and support will just tell you to restart your phone. Garbage. Show details
Hey Tom, we'd really like to take a closer look at… Read more (+6 replies)
If I could give it 0 stars I would they are DISGUSTING AND WRONG THEY TAKE YOUR MONEY AND NEVER HELP THEY PRAY ON US AUSTRALIANS I cannot get a esim replacement and have had to wait over a week to get a new one because of verification issues , I have almost lost my job due to work contacts and they refuse to push the matter in a matter of urgency Show details
Hey Casey, we understand how important your service… Read more
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Unbearable! Simcard was damaged and requires replacement. It is a business phone which takes only a physical SIM and unable to receive calls or texts with codes. It's been registered in a business name so authentication couldn't happen through the app. It has been offline for two weeks while we wait for calls etc.. from different departments to authenticate and send out a replacement SIM card. It's still not resolved and VERY stessful! Show details
Hey Victoria, we understand how essential your… Read more (+1 reply)
Recent reviews
Be aware that most of the "good" reviews are bought or put up by felix themselves according to the ombudsman, If I could give 0 stars I would!! The only way to contact them is via a chat bot and you barely get responses if at all. Activating the SIM was a huge pain and I had to manually put the details in every time because clicking the links… Read more
didn't work and brought you to the sign up page every time you clicked it or there was an error. But the worst part is that they don't clearly state upon sign up or on their website in general that you have to check your phones compatibility with their network on their compatibility checker to see if your phone will or won't work on their network. If your phone doesn't work they don't state why and the chat bot or agent doesn't know either. Felix does not work on any of my phones as soon as I put the SIM in any of my phones they shut off all access and make the SIM unusable because they don't like the phone I'm using , I canceled my service within the first 24hs of activating the SIM. I would not reccomend this [Content Removed] service to anyone at all!! How does the government allow this company to keep running with how much of a [Content Removed] this company is! This company also sells your data so be expecting [Content Removed] callers to call you constantly if you can get this service to work on your phone , USE AT OWN RISK!!
Hi Cas, we'd love to help clear things up. Felix… Read more
If you actually need to rely on your phone, look elsewhere. The 5G signal strength is consistently awful. Connection is incredibly unstable. I will be looking for a new provider.
We'd love to help out, Sone. Please chat with us via… Read more
I live in the inner west of Sydney and about once a month I'll have a day where I don't just have poor signal strength, my phone is literally disconnected from the network and I can't receive calls or texts. Felix use the Vodafone network and I understood that coverage would be patchy outside the city but I didn't anticipate being cut off from the… Read more
modern world while at home in Marrickville. I have a dual SIM phone and I bought a cheap data only prepaid SIM from another provider using the Optus network as a backup option and it maintains rock solid connectivity so I know it's not my phone causing the issue.
Hey Dan, things should be looking good in… Read more
Can't even get customer service. If you read these reviews and still go ahead with a plan from this [Content Removed], you deserve every drama you will have. I've been to ombudsman to get my money back because Felix doesn't respond to complaints. Ombudsman told me this company is even [Content Removed] for writing false reviews and I can see why.… Read more
It says only 23% negative reviews but ombudsman says this company is the most complained about mobile company in the history of mobile networks in Australia. All of the positive reviews are completely fake and are added by Felix themselves. You have been warned.
We can guarantee all felix reviews are genuine and… Read more
I tried to switch to this company yesterday after a friend said they were good. I should have read the reviews first. I chose to port my number from Vodafone (and already have eSim). All seemed to go well but Vodafone cut my connection as soon as I followed process from Felix App. But here I am Saturday evening and nearly 4/5 hours on chat (no… Read more
phone support), multiple steps followed with no coverage or connection from Felix. I have spoken with so many agents and followed multiple steps (repeating the same steps) and it seems that they are unable to port my phone number. There app says it has switched but all I get is SOS and no coverage. I have been offered a temp number but that is not good when my number is the one I need. I have lost nearly a day trying to deal with this company and still not a solution in sight. DO NOT MAKE MY MISTAKE. AVOID THIS COMPANY AT ALL COSTS.
Hey RmJ, thanks so much for your patience while we… Read more
The worst most abysmal customer service I have ever experienced. Do not sign up if you value your sanity. [Name Removed] from customer service is abysmal. They need to go back to their fundamentals because their service is unacceptable.
Hey Jack, the felix team are here to help in any way… Read more
If there is zero star I would give them zero, totally useless. This company is dangerously incompetent and should not be operating in the Australian telecommunications market. They botched my port by ignoring the Pre-Porting ID Standard and cutting my service after the verification failed. They refused an Emergency Return under the MNP Code and… Read more
left me stranded on a Saturday. I’ve already contacted the TIO and am calling on A Current Affair and 7News to investigate how this company is allowed to leave customers digitally stranded and financially vulnerable. Absolute joke, please avoid them.
We understand how essential it is to stay connected… Read more
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Hey Richard, we understand how important it is to… Read more