Feltex Carpets

Amazing Carpet – This Carpet is the most amazing carpet I have ever felt! It is so soft and thick and fluffy, I could spend hours laying on it. I highly recommend purchasing this carpet. Show reply

Makes our house feel brand new! – Feltex 13th Beach wool carpet in Black Rock is the perfect choice for our home. I’ve been looking for a grey carpet but not just the one monolithic colour. This carpet is flecked with an off white weave that gives is a pebbled kind of look that’s also very modern. Great for our coastal home to create a relaxed, welcoming feel. It’s also incredibly serviceable and soft underfoot. Show details ·  1

Thank you Feltex – I wrote on this site, pre Covid, to ask advice about the waves in my carpet that had been so called 'fixed' by the retailer at a cost of $1100, and then came back. Mary and said she could probably help. Due to Covid this took a while to happen, but a representative from Feltex came and inspected the carpet. Nothing wrong with it, but badly… Read more ·  1

laid in first place and in the so called 'fix'. Feltex arranged a relay at no expense to me, but stipulated the carpet layers must use a "power kicker". Carpet now in very good shape and am delighted at the service I received. Thank you Feltex. Deborah Webb

Triexta carpet- don't touch it – I purchased Mountain Chalet Triexta carpet in May 2018, noticed it was wearing badly after 18 months, flattening and matting in the main walkway of the hallway. This carpet is graded Extra Heavy Duty - 6 Star rating and declared suitable for all surface areas with extra heavy traffic flow. There is only my husband and myself at home, both work… Read more

and often away on weekends. I contacted the supplier who informed me he didn't think it was wearing satisfactorily for a top of the range carpet and was not fit for purpose. The GH Rep called and asked me " Was I not informed by retailer when purchasing that the carpet that it would flatten and matt?" Obviously I was not or I would not have purchased it. I am now in the process of taking the retailer to the NZ Disputes Tribunal for selling me an inferior product that is not fit for purpose.

VERY DISSAPOINTED – DO NOT believe the H2Only carpet that cleans with just cold water that appears on the marketing brochure. We have a tea stain that clean cold water hasn’t removed. We called out a carpet cleaner. Not a cheap one, but someone that came with good referrals. And we still have the stains. We are now talking to Feltex about the problem and if they do not resolve the problem we will be taking the matter further.  Show details

Wish I could give them no stars – My husband and I are retired and on an aged pension. When we bought our unit we decided to install new carpet which cost us $3990. We expected it to look nice and last a long time. We had wanted a plush carpet but the salesman said they were hard to vacuum so we decided on a shorter pile one - Feltex Redondo Beach/Sandy Beach. The carpet had only… Read more

been down for a few months when it started looking worn and flat where we walked and matted and flat in front of our couch. We looked at the warranty which was for 15 years and realised that it didn’t cover any of these issues. We expected our carpet to look good for many years and we are very disappointed that it looks shabby already. The carpet was looked at by an expert arranged by the company and he said that our carpet was showing signs of wear and the appearance had changed. He sent a report to the manufacturer who did nothing to help us. Very, very disappointed .

Totally disgusted with carpet and representative – We purchased our carpet from our local carpet sales company and was helped and advised on our choice by the owner. We asked if the carpet choice was a good quality and he replied it was a good carpet and would recommend the best available underlay for good feel and carpet longevity. He also stated it had 10 years guarantee. After just under 2… Read more

years with just 2 people living in our home( we were away in our caravan for 5 months out of the 23 months with no one in our home) the carpet is disgusting. It shows terrible flattening and tracking everywhere that isn’t covered by mats. The local company’s representative came and viewed the carpet and his own words were, gee that is crap, it looks terrible. Don’t worry it has 10 years warranty so it will be fine. They then sent the manufacturers rep who obviously had a scripted response. After 3 weeks we received his report saying we needed a turbo roller vacuum cleaner which we have and use and we need mats in the traffic areas. If that was so then why would we have carpet at all. Long story short, tuff, they will not do anything about our carpet.

Our new home is beautiful and kept immaculate by my wife and our carpet looks like it was second hand.

Not happy and would not recommend this carpet or company’s involved to anyone.

good quality – nice soft comfortable carpet, easy to clean, happy with it so far. Moved in for about 1 month only but so far no problem. Have been reading the care guide and vacuum at last once per week and I guess that why in good condition

If only there was an option for no star at all – I've taken a couple of weeks to calm down after receiving a response (via the retailer, not to myself from Feltex) so I hope that this review will be as factual and objective as possible, consistent with making clear our unfortunate experience with both the carpet/brand selection and the company itself. August 2018 we visited a major retail… Read more

store, spoke with the owner and selected a fairly expensive carpet - Outback Spirit, 100% wool - to be installed in our bedroom. I'm not sure just what date the carpet was installed but it was within a very short period of time. The retailer recommended the carpet as a "good option" and also recommended a carpet layer - he was very careful and did a professional job with which we were more than happy. Well, that's the good part. From there on it just went downhill. After less than three weeks we noticed that the carpet was becoming very flat around the doorways (of which there are three so it's not as if just the one entry is being continuously used) and I spoke with the retailer who said that she would speak with Feltex. It took several more calls from me to get anything underway and for some time the contact with Feltex was simply my emails or calls and the same old repeat story from someone somewhere within the Feltex empire that my concern was being 'escalated' (to where??) However, nothing was done until I took a harder line via the retailer and eventually I was informed that an 'independent assessor' would visit our home and look at the carpet. He did eventually turn up, seemed very pleasant and apparently, independent (now I'm just not so sure) and said that he would make a report to Feltex and return 'in a few months' to review the situation. That initial report said that we were 'pivoting and twisting' in the carpeted area which was causing a problem. It also noted that it was flattened where we got into or out of bed or walked through a doorway. Strangely enough we never thought to ask if it would be ok to WALK on the carpet. Since there are just two of us, we never wear footwear in the bedroom and we don't have pets or grandchildren - well, we do but they live overseas - I just couldn't understand this comment. To return to the promised revisit in 'a few months'... we possibly all have different ideas of what constitutes 'a few' but I think that TWELVE MONTHS is a bit of a stretch. It took more calls and emails to elicit a response from Feltex who eventually said that the same 'independent assessor' would come here. He arrived, not quite so friendly this time, basically telling me that the appearance was consistent with age and use. WHAT? The carpet was down a mere couple of weeks when I first voiced my concern about the wear and now more than 18 months had passed and it was obvious that nothing would be done to rectify the situation due to the carpet wear being consistent with age and use !! I waited for the report to arrive here via the retailer. Despite the wording on the letter from Feltex in which the company told them to discuss the outcome/decision with the customer, all I received was a copy of the letter with NO personal communication with the retailer -and I don't blame them really. I'm sure that they are as tired of the issue as we are. Once again our surname was mis-spelled (always a heart warming moment for the customer to realise that they are of so little concern to a company) and once again the letter appeared to be a standard computer generated response. Clearly the outcome was precisely what we had envisaged months ago. The company states that the wear is consistent with age etc etc and they will do nothing further. They did offer, IF we had a spare piece of carpet lying around, to have us send it to them (no doubt at our cost) and they would subject it to some tumbler test which would ascertain, via a vast number of tumbles, whether the carpet was faulty. They also noted that they had checked with every area of manufacture and/or complaint and there was NO complaint about this carpet - other than ours of course. Now call me cynical but I seriously doubt any different outcome if we sent the spare carpet to the manufacturer so we didn't even bother with that option. We spent a lot of money on this purchase, accepting the advice of the retailer and reasoning that since the previous 100% pure wool carpet, which had been on the floor for 28+ years, still looked reasonable and had given sterling service we couldn't go wrong with buying a similar quality and type - how wrong we were. Possibly as much as I'm upset about the appearance of the carpet I'm equally disappointed with the lack of concern or care shown by Feltex. Even my numerous emailed comments to the National After Sales Service Manager failed to elicit a reply and for me that pretty much sums up our entire experience with this company. While it's sad to read the comments here on this site which are along the same lines, it also helped me to see that this poor attitude towards customers wasn't just reserved for us. To be fair, there are a few comments in which customers mention that they are happy with the carpet they purchased, but by far the majority detail comprehensively just how unhappy they are and how sorry they felt about ever dealing with Feltex/Godfrey Hirst and I now join that long line of disappointed customers, out of pocket and left with less than satisfactory appearance of carpet in their homes. To all those who wrote of their experiences I say thank you. At least I know I'm not alone and that always helps to put things into perspective. At the end of the day it's a piece of carpet and it's a first world problem and if nothing else I've learned a lesson - to do a lot more research, to not accept one retailer's opinion of a product and to not assume that paying a hefty price for a natural product will necessarily produce the best outcome. All the best as we emerge from the COVID19 restrictions.

Terrible Carpet – Purchased Feltex wool carpet expecting this to be of good quality. Carpet everywhere has pilled and has only been down for 3 months. I have complained to the company where I purchased the carpet but as yet nothing. I have a carpet cleaner in to clean a couple of rugs and showed him. He comment was that it should be all pulled up and replaced. Very disappointing!

This company appears to not know what the words customer service means – We had a problem with our carpet and Feltex arranged for it to be inspected. We received an email back via our supplier that Feltex would not be taking any further action due to the carpet not being covered for fading. It didn’t just fade it changed colour totally. I rang and spoke to Ashley at Feltex who said he wanted to look up our records and… Read more

ring me back. Phone call never made back. Fair enough if our carpet isn’t covered for fading. I tried for three consecutive days to speak to Ashley and on my final attempt I was promised he would call back within the hour. All I received was a curt email reiterating that our carpet wasn’t covered for fading. Ashley I also wanted to talk to you to ask your advice as to what we should look for when replacing your unguaranteed faded carpet. My recommendation to anybody considering Feltex Carpets is look elsewhere for carpet as we will do from now on.

Poor carpet and terrible service – We purchased Feltex carpet after very careful consideration. Within months it was rucking, flattened and looking old. The problem, I am sure, is poor quality backing on the carpet. I eventually contacted the supplier who passed the message on to Feltex. Someone came, told me it was the weather and all carpet was effected by weather and the carpet… Read more

layer should pull it all up and re-lay it. He provided a report back to Feltex and my supplier which did not at all report the facts. I complained again, same person came back and I informed him his report had been totally inaccurate - still claimed weather or the layer was the problem. He said if I wanted to complain I could go to the industry body (there is a Feltex rep on that panel so I doubt it would be an unbiased examination of the issue). Today I rang Feltex and asked for the name of the GM or CEO so I could write and outline my concern - I was told GM/CEO names cannot be provided for privacy reasons - they apparently are top secret because they cannot be found online either. I waited on the phone for 15 minutes to speak to a manager, saying intermittently I was happy to wait, and then I was cut off. Appalling. No stars - even though you have to put one on to submit your review!

Terrible carpet – Purchased this carpet and had it laid throughout our house. Looked and felt fantastic for 5 months and now has worn and flattened in all traffic areas. It even flattened out in front of the change table where I stood to change my baby within the 5 weeks of him being home. Not good enough. Nothing picks the carpet back up, it’s flat, worn and… Read more

fluffy resulting in not being able to clean it properly. I did have a carpet consultant come and look at the carpet to which he sent a report stating it was normal within the first 6 months. I’m still wanting this addressed. Severely disappointed in the product and company treatment thus far

Lifetime Warranty a Joke – Contacted company in June re warranty. Told a claim would be raised. Called again in July as no action had been taken. Said they hadn't received paperwork. Was told an inspector would contact me in next couple of weeks. Called again end of August. Was told they had been busy. In September received a letter stating that warranty conditions… Read more

had not been met. Never saw the inspector. Sent an itemised email on 19 October showing how I HAD met the warranty conditions. No response to email. Sent another email on 11 November asking if I would get a response. Still no reply. It seems like the company policy is "stuff them around long enough and maybe they'll go away." Not sure what is worse - the carpets or the customer service!

Ribcord - Dark Pepper – It was only installed 1 week ago. Im happy with it, It looks nice and its everything I expected. Its in a extention that we havnt moved into as of yet, but it looks smart and cozy.  Show reply

Carpet not fit for purpose – Feltex are marketing carpet that is not "Fit for purpose". They offer a lifetime guarantee on a product that is not fit for purpose. A product that should not be sold in the public realm because it is Not fit for purpose and Feltex is well are aware that the product is Not fit for purpose. Placing warnings in tiny lettering that nobody sees is… Read more

deceptive and misleading conduct under the Trade Practises Act. This kind of conduct is unethical and immoral and does nothing for the reputation of the company. I would not, under any circumstances, recommend this company to anyone. What I would say is: BEWARE of FELTEX.

Janne C Lindrum

Very Disappointed – We recently purchased Feltex Dream Shadows carpet for the whole house, I am very disappointed with this carpet, it has only been down for roughly 3months and already is looking terrible in the main traffic areas, ie, hallway, entry into kitchen, and bathroom and where we sit. The pile has gone very flat and kind of matted in these areas the pile… Read more

doesn’t come up even when vacuumed..it tracks terribly and looks very mostly. I’m worried that after a year it will look terrible. ( it already does ) It shows every foot print and even the cats paw prints are noticeable, so even when you have just vacuumed it, it still looks terrible. I was so looking forward to lovely new carpet but have been very disappointed with the product. I would not recommend this carpet.

Extremely disappointed – I was thrilled with the result once the Salisbury Druid Stone carpet was installed, but after a few months it started developing fuzz in the high traffic areas the same way a cheap wool jumper would. It is getting worse and worse and I am bitterly disappointed as I thought I was buying a top quality wool product. How can you sell a carpet that… Read more

can't withstand traffic? we use a standard dyson vacuum cleaner on the carpet which doesn't show any signs of the wool in it, so it is purely the walking around on it that is causing this... the areas with little traffic still look as good as new. I definitely do not recommend this carpet. Its a complete waste of money.

Looks great on display in the store, however not practical and looks atrocious after being walked on – We replaced our 18 year old carpet in our main bedroom simply due to wanting a darker coloured carpet whilst renovating our bedroom/ensuite. There was nothing wrong with our carpet, other than it was cream in colour and hard to keep clean. I chose a Stonefields, textured wool carpet, blue/grey in colour. It felt great to walk on (using the… Read more

sample in store) and it looked fabulous (for a week!). A perfect choice I believed until a week or so after installation and it began to pill/fluff up. Over time it just got worse and worse. It flattens out where walked on regularly and so is not as textured and plush like it was when brand new. We have now had it for two years and I'm so pleased that I did not carpet all the bedrooms in this second rate carpet. The 18 year old carpet in our other two bedrooms is immaculate and looks like it's the new carpet. The carpet in our main bedroom now looks atrocious and old and worn, despite being only two years old. Luckily, we are generally the only people to see the horrid carpet as visitors don't go into our room, however it has made our bedroom second rate. I do not use a rotating head vacuum cleaner on it and I've done nothing to make it this way. It would be fine if we didn't walk on it!!!

Bitterly disappointed and would never consider this carpet again.

Horrible carpet – Faded in no time even with tinted windows. Nit good wearing. Even my mums neighbour had the same carpet and theirs faded as well. Bad investment.

Shock carpet purchase – After purchasing an expensive wool loop pile carpet we were shocked when it turned into patches of unsightly fuzz upon vacuuming. We had purchased a new powerhead vacuum cleaner which we were told by a vacuum franchise owner was the only way to properly clean this kind of carpet. We are now told by the manufacturer that a powerhead cannot be… Read more

safely used on this carpet. To take this to its logical conclusion ... Feltex is selling a carpet that cannot be properly cleaned. I am deeply disappointed with this purchase!

Beautiful top quality carpet – Fantastic carpet, so soft under foot and looks so expensive but was actually reasonably priced. Would highly recommend to do a whole house A++  Show reply

Very nice quality carpet – The carpet is very soft and comfortable to walk on and looks to be a good quality carpet .We had it laid in various rooms in the house recently..  Show reply

Feels great! – We chose Orchid Charm/ Orchard house. Carpet has been installed to entire upstairs in a new house. Carpet feels great under feet and we're happy with the way the carpet colour works in the rooms. The installers did a great job in that you can't tell where the carpet joins occur. Seems quite easy to keep clean. Comments from other people have said it looks very smooth  Show reply

Really lovely – I chose the Feltex Stonefields for it's natural chunky look. Its very soft underfoot and the Cobblestone colour works really well with each room's decor.  Show reply