Poor carpet and terrible service
We purchased Feltex carpet after very careful consideration. Within months it was rucking, flattened and looking old. The problem, I am sure, is poor quality backing on the carpet. I eventually contacted the supplier who passed the message on to Feltex. Someone came, told me it was the weather and all carpet was effected by weather and the carpet layer should pull it all up and re-lay it. He provided a report back to Feltex and my supplier which did not at all report the facts. I complained again, same person came back and I informed him his report had been totally inaccurate - still claimed weather or the layer was the problem. He said if I wanted to complain I could go to the industry body (there is a Feltex rep on that panel so I doubt it would be an unbiased examination of the issue). Today I rang Feltex and asked for the name of the GM or CEO so I could write and outline my concern - I was told GM/CEO names cannot be provided for privacy reasons - they apparently are top secret because they cannot be found online either. I waited on the phone for 15 minutes to speak to a manager, saying intermittently I was happy to wait, and then I was cut off. Appalling. No stars - even though you have to put one on to submit your review!
Purchased this carpet and had it laid throughout our house. Looked and felt fantastic for 5 months and now has worn and flattened in all traffic areas. It even flattened out in front of the change table where I stood to change my baby within the 5 weeks of him being home. Not good enough. Nothing picks the carpet back up, it’s flat, worn and fluffy resulting in not being able to clean it properly. I did have a carpet consultant come and look at the carpet to which he sent a report stating it was normal within the first 6 months. I’m still wanting this addressed. Severely disappointed in the product and company treatment thus far
Lifetime Warranty a Joke
Contacted company in June re warranty. Told a claim would be raised. Called again in July as no action had been taken. Said they hadn't received paperwork. Was told an inspector would contact me in next couple of weeks. Called again end of August. Was told they had been busy. In September received a letter stating that warranty conditions had not been met. Never saw the inspector. Sent an itemised email on 19 October showing how I HAD met the warranty conditions. No response to email. Sent another email on 11 November asking if I would get a response. Still no reply. It seems like the company policy is "stuff them around long enough and maybe they'll go away." Not sure what is worse - the carpets or the customer service!
Ribcord - Dark Pepper
It was only installed 1 week ago. Im happy with it, It looks nice and its everything I expected. Its in a extention that we havnt moved into as of yet, but it looks smart and cozy.
Carpet not fit for purpose
Feltex are marketing carpet that is not "Fit for purpose". They offer a lifetime guarantee on a product that is not fit for purpose. A product that should not be sold in the public realm because it is Not fit for purpose and Feltex is well are aware that the product is Not fit for purpose. Placing warnings in tiny lettering that nobody sees is deceptive and misleading conduct under the Trade Practises Act. This kind of conduct is unethical and immoral and does nothing for the reputation of the company. I would not, under any circumstances, recommend this company to anyone. What I would say is: BEWARE of FELTEX.
Janne C Lindrum
We recently purchased Feltex Dream Shadows carpet for the whole house, I am very disappointed with this carpet, it has only been down for roughly 3months and already is looking terrible in the main traffic areas, ie, hallway, entry into kitchen, and bathroom and where we sit. The pile has gone very flat and kind of matted in these areas the pile doesn’t come up even when vacuumed..it tracks terribly and looks very mostly. I’m worried that after a year it will look terrible. ( it already does ) It shows every foot print and even the cats paw prints are noticeable, so even when you have just vacuumed it, it still looks terrible. I was so looking forward to lovely new carpet but have been very disappointed with the product. I would not recommend this carpet.
I was thrilled with the result once the Salisbury Druid Stone carpet was installed, but after a few months it started developing fuzz in the high traffic areas the same way a cheap wool jumper would. It is getting worse and worse and I am bitterly disappointed as I thought I was buying a top quality wool product. How can you sell a carpet that can't withstand traffic? we use a standard dyson vacuum cleaner on the carpet which doesn't show any signs of the wool in it, so it is purely the walking around on it that is causing this... the areas with little traffic still look as good as new. I definitely do not recommend this carpet. Its a complete waste of money.
Looks great on display in the store, however not practical and looks atrocious after being walked on
We replaced our 18 year old carpet in our main bedroom simply due to wanting a darker coloured carpet whilst renovating our bedroom/ensuite. There was nothing wrong with our carpet, other than it was cream in colour and hard to keep clean. I chose a Stonefields, textured wool carpet, blue/grey in colour. It felt great to walk on (using the sample in store) and it looked fabulous (for a week!). A perfect choice I believed until a week or so after installation and it began to pill/fluff up. Over time it just got worse and worse. It flattens out where walked on regularly and so is not as textured and plush like it was when brand new. We have now had it for two years and I'm so pleased that I did not carpet all the bedrooms in this second rate carpet. The 18 year old carpet in our other two bedrooms is immaculate and looks like it's the new carpet. The carpet in our main bedroom now looks atrocious and old and worn, despite being only two years old. Luckily, we are generally the only people to see the horrid carpet as visitors don't go into our room, however it has made our bedroom second rate. I do not use a rotating head vacuum cleaner on it and I've done nothing to make it this way. It would be fine if we didn't walk on it!!!
Bitterly disappointed and would never consider this carpet again.
Faded in no time even with tinted windows. Nit good wearing. Even my mums neighbour had the same carpet and theirs faded as well. Bad investment.
Shock carpet purchase
After purchasing an expensive wool loop pile carpet we were shocked when it turned into patches of unsightly fuzz upon vacuuming. We had purchased a new powerhead vacuum cleaner which we were told by a vacuum franchise owner was the only way to properly clean this kind of carpet. We are now told by the manufacturer that a powerhead cannot be safely used on this carpet. To take this to its logical conclusion ... Feltex is selling a carpet that cannot be properly cleaned. I am deeply disappointed with this purchase!
Beautiful top quality carpet
Fantastic carpet, so soft under foot and looks so expensive but was actually reasonably priced. Would highly recommend to do a whole house A++
Very nice quality carpet
The carpet is very soft and comfortable to walk on and looks to be a good quality carpet .We had it laid in various rooms in the house recently..
We chose Orchid Charm/ Orchard house. Carpet has been installed to entire upstairs in a new house. Carpet feels great under feet and we're happy with the way the carpet colour works in the rooms. The installers did a great job in that you can't tell where the carpet joins occur. Seems quite easy to keep clean. Comments from other people have said it looks very smooth
I chose the Feltex Stonefields for it's natural chunky look. Its very soft underfoot and the Cobblestone colour works really well with each room's decor.
Recently had Feltex carpet laid in bedroom and family room. I love it. Feels lovely underfoot and looks great. I will have no hesitation in putting the same carpet in two more bedrooms.
Great functionality and value for money!
Have bought Feltex carpet for two houses and it is very functional, easy to keep clean especially if you have pets, good value for money and great wearing.
lives up to expectations.
Very easy to clean off dog stains. Feels very soft underfoot. And looks great. Couldn't ask for anything more.i recommend this carpet to anyone owning a pet.
Feels amazing underfoot
Love my new carpet, feels beautiful under my feet. Absolutely no complaints, great product and great service. Would highly recommend.
Luxury under foot!
Our Feltex carpet is simply wonderful! Andersens Carpets in Noosaville were a pleasure to deal with and arranged for the supply and laying the following week. We were pleasantly surprised with the range of carpets to choose from but settled with 100% wool fibre owing to it's softness under foot, ability to hold it's shape and easy to clean. With a 15 year guarantee The choose was simple.
The supplier was very professional and recommended the product. This saved us considerable time and angst comparing numerous samples. All we needed to do was choose the colour! The result is fantastic, great looking, soft on feet and harmonises with our furniture and the natural timber attributes of our house.
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