First Choice College

take your money then never contact you again – first our course was already in the pipeline to be superceded when we enrolled. then we were told that as per the previous emails they had sent (which they never did) our course would be shutting in a week and so any units in progress had to be completed by then and we would be enrolled in the new courses. then we were enrolled in courses which… Read more

required you to get your employer to help you with assignments (yeah right and what if you dont work in the field?) and also spend hours and hours recruiting friends to produce mock meeting videos for assessment. why wasnt this a virtual setup by the college? after arguing about how poor this was, they eventually said "oh you're enrolled in the wrong course" and switched us to another course after we had already spent time on what was now our second course. our clock was set back to a year to do the course

the learning materials are a shambles and do not provide the answers to the questions in the assessment, and many questions made no logical sense. we abandoned ship on the PM diploma almost immediately because the course was so poorly written. After struggling through a few units of the leadership and management diploma we abandoned that too. We both have postgrad degrees through university training, so it's not like we are stupid people who just couldnt get basic questions, they were just appalling!

we were never contacted by any trainer except to score our assessments. there was no contact to ask why we weren't logging in or progressing. and even after over a year since our enrolment lapsed there has been no contact and no certificates provided for the units we did complete

do not give these people your money. they will take it and give nothing back.

also their "testimonials" seem to be mostly from employees listed on zoominfo.

Thanks for all your help – I haven’t used First Choice Training in a while but I did my TAE40110 with them. I am now doing the TAE40116 with another company (iLearn Online – great mob for the TAE40116 by the way, see my review of them!) but wanted to come and give a shout out to you guys for providing such a great learning experience and a stepping stone for me for my… Read more ·  1

current course. You were the best RTO I’ve dealt with to date, and I’ve been enrolled with three different ones including you guys. You’re courteous, friendly and your online system is straight-forward and streamlined.

I would recommend updating your website though as it does not accurately reflect the quality of your course material (it looks very outdated). Please thank Marcus (not sure if that was his name?) too for being such a role model when giving me feedback on my work.

Though you don’t sell the Training and Assessment Certificate anymore, to anyone reading this I would recommend First Choice for any of your educational needs.

Cheers,

Rhys

Good college – I wanted to study Leadership and Management just out of interest but I was scared so I first completed my Cert IV of Frontline Management. I had never done a Cert IV before so I didn’t know what to expect. It is still of a high standard/expectation. The course got changed after I did it though. Jacob was alright but after I had written a checklist… Read more

he said, “You made this checklist up”. I said, “No I didn’t. I got it from work”. It turned out the checklist didn’t have to be that complicated. It wasn’t pages and pages long so I had to do it again/resubmit. I was very nervous doing my video presentations but that was fine. They got me through it, but I still think it should be done in the Diploma not the Cert IV. Then I studied my Diploma of Leadership and Management. Lisa was one of the nicest teachers I’ve ever had. She was very supportive and encouraging in terms of online work and I completed my Diploma in one year though I had a possibility of an extension available. I completed it even though this was a surprise for friends and family cause they didn’t think I had it in me! At the start I had a problem with trainers not marking for a long time so I made a complaint. They said a lot of trainers had left but then it was alright from then on. I did not have a problem with either talking to Jacob or Lisa on the phone or through emails (or anyone else). I did not know whether to go ahead and do the Diploma so I got some sample questions first. I think they should have a Prac/Placement for the Diploma (in order to get a job) but they did not. It was all theory. Also another man was really organized/efficient who I initially spoke to about the course

EXCELLENT - helpful staff and great course – I just completed my online course with First Choice College and I couldn't be happier! The staff were supportive the whole way through, and my trainer was very helpful and provided insightful feedback. I would highly recommend this college to anyone looking to study online!

Excellent. Best online course I have done – I have recently finished a dual diploma with first choice college. I found the course very easy to navigate. My trainer and other staff hastily replied and answered any questions I had. The trainer I had was Tonya Sela-pade which was a blessing she is an amazing trainer and I could easily I may not have made it through to the finish with out her .

EXCELLENT - This is by far the best institute – I have just finished my Diploma in Project management. Easy navigation, prompts are easy to follow, friendly responses from the office, very helpful teachers and all at a very cheap price. Well worth the money. NO ISSUES AT ALL!

Take your money and run! – Extremely poor communication with students. Never answering emails. Spend your money with an RTO which values students and course materials over money. I did not get to start my course and was told I was no longer a student. #firstchoicecollege

Bad courses, bad information – I have had a horrible experience with First Choice Training. I was looking to complete the new WHS course (hold the older OHS) and was told I would receive RPL when I called. After paying my money I found that there would be NO RPL and that I would need to complete the course in full. Apparently the lady I spoke to prior to payment was misinformed… Read more

about how RPL works (why call them a course information officer if they dont know the course?). If that was the case then I expected a refund, no harm no foul. But apparently not getting RPL was because 'I' misinterpreted the information given to me (the lie I was told) is not grounds for a refund. Well I dont have time to do the full course and am now out of pocket hundreds of dollars. Thanks guys. We will see if your argument holds up with fair trade.

No responses! – It's quite interesting seeing these posts and '[Name Removed]' responding when he couldn't respond to my calls and emails. I was enrolled in 2013 and was having difficulties getting in contact requiring assistance and requested to speak with 'Ian', which on many occasions failed miserably with him not returning emails or calls. The most unprofessional organization and would NEVER recommend them.

I highly recommend First Choice College for all of your training needs. My experience while studying a Diploma of Business has been nothing but positive. The staff are incredibly approachable and helpful and the system is extremely easy to use. The content is clear and easy to understand and the assessments are directly related to the learning. Any questions have been answered in a timely manner so it makes it easy to get through the content.

I just wanted to do a shout out to First Choice College. I recently enrolled with them. I just got off a call from their Student Liaison Officer. She was doing a follow up call to make sure that I was happy with the service provided so far. My reply was that I am more than happy. The enrolment process was smooth and seamless and their… Read more

administration team were extremely helpful throughout.

I’ve actually commenced my course and I’m finding that their materials are well structured and inciteful.

My trainer Daniel has been extremely helpful in getting me started.

So far, so good!

I had a fantastic experience with First Choice College! The trainers were highly knowledgeable especially Kylie! Supportive and made learning engaging. The course was well structured, industry friendly relevant, and easy to follow. The facilities were excellent and the admin staff were always available to assist with any queries. I appreciate the… Read more

flexible learning options and hands-on training, which helped me feel confident in applying my new skills. I highly recommend First Choice College to anyone looking for quality and professional development.

Good course – I completed my diploma of project management with first choice because I was referred to them by another company and they sounded like the best choice. They have good content, teachers and you can study online easily which is great. They are located in Queensland as well which means our timezones were synced. Thank you for everything first choice college.

Very satisfied and highly recommended first choice college – Satisfied and highly recommend first choice college.I want to thank my trainer Susanne Cole, best trainer. College team supported me through out my course. I'm in WA , even though there is time difference, I always get responses for my queries. For completion of my course, I needed signatures from school. No one helped me here in WA . Thanks… Read more

first choice college and Susanne for helping me in this matter and make my journey in my course successful.

Nice content, speedy responses – I signed up for this course about a week ago along with another (through another provider) and while both were good, I am thoroughly enjoying the layout/structure of First Choice College's course. It's very user friendly and the whole process is mapped out, from the LLN component to accessing course material; all explained clearly. I'll post an… Read more

update on the marking process when I go through it, but so far they've responded quickly to my questions, so hopefully that's the same with marking.

Best of the bunch – My company asked me to do multiple courses in the last year and i had to deal with several educators over that time. FIRST CHOICE college taught the double diploma i needed and so i signed up and they're just a really great mob. Firstly there course content - it is colourful and easy to follow. They dont treat you like a brainiac but also dont… Read more

treat you like an idiot. My teacher was so kind and concerned with my goals even though it was online couldn't get a better experience face to face i dont reckon. appreciate everything FIRST CHOICE college!

Perfect online training – Unlike many RTOs that leave students to do their 'contact hours' mostly self-access online learning with crappy resources, First Choice College is perfectly organized, e-learning resources are clear and easy to follow, leading you to face assessments with everything you need and above all, you do learn at your own pace. Staff are really polite, professional and quick to respond and assist.

Customer service thumbs-up! – I have enquired with multiple online RTO's and the speed and quality of customer service provided by Kylie has been unparalleled; going so far as to provide recommendations and advice which has proven very helpful. I've not yet enrolled in any training, but when I do it will be with First Choice College thanks to their great customer service.

Perfect solution – The whole experience was challenging whilst being very rewarding.At 51 it was a real challenge to undertake part-time study whilst working full time managing a large operational facility. In saying that I found that it was made so much easier by the support provided from both Lisa and Kylie throughout the entire program. I have had no hesitation… Read more

in recommending First Choice to both friends and work colleagues as a direct result of their support.

All the best to you both, thanks again and keep "Living the Dream"

First Choice Training - Excellent Course Provider – Having just completed a Diploma of Business and a Diploma of Leadership and Management, I found FirstChoice Training to be professional, course material very beneficial, trainers responsive and provided good feedback. Would highly recommend any courses, and or Diplomas with FirstChoice Training.

Good Training – Email responses are detailed but can sometimes be slow on return on answers. Phoning them was the best method both Michael and Jacob were really good at explaining and describing more then once. All staff were very friendly and very helpful. The overall contents needs to rewritten to be read better and understood more simpler other then… Read more

that and having to research and ask a lot of question.

Marking can be slow but resubmits are explained very well.

Takes a bit to receive your certificate processing but it is so good when you do.

Great communication & module presentation – Assessors were fabulous great communication. Course was a difficult topic but training materials were easy to follow. I would recommend this course to friends & colleagues.

Diploma of Project Management – Hey ProductReview users, I wanted to review this RTO as I have recently completed my Diploma of Project Management with them. They are really professional and treat you with respect, something I felt from speaking to multiple employees within First Choice. I'm not the best learner and needed additional assistance and my teacher was more than… Read more

happy to give me help when I needed it. I cannot thank them enough, honestly.

Thanks First Choice Training

- Guy

Just completed my Diploma of Leadership and Management – Hey First Choice ^_^ Just wanted to thank Lisa for helping me through my Diploma of Leadership and Management. I didn’t think I’d be able to do a diploma but once I signed up, it was such a relief to find how straightforward the course was. If you’re looking to do your Diploma of Leadership and Management make sure you ask for Lisa as your… Read more

trainer! Their text books are very informative but when I was stuck I just spoke to Lisa and she directed me to the right resources and explained stuff to me.

Thanks guys ^_^

Aussie Aussie Aussie – This RTO is 100% based in Australia and have super qualified trainers (at least the ones I dealt with anyway). Whenever I was stuck and needed some extra support they were all too happy to assist me however they could. They make it their goal to give you a great learning experience, which is so refreshing. That was my experience with the Diploma of Project Management :)

Requesting Proof of Course Completion – Combining a thank you message here with advice for anyone reading. If you lose your certificate, you can call First Choice and they’ll organise you a replacement. Do not listen to other providers who say you have to redo a course with them instead. Just call whoever you did a course through and they’ll print you another one and send it to you.… Read more

Also, your potential employer can call the RTO and get proof on the spot.

I finished my TAE40110 with First Choice and needed the information to upgrade to the TAE40116, thanks guys for getting me that information as quick as you did. Shame you don’t offer the TAE40116, you really should.

i finished my tae40110 with you guys before it got changed – hi first choice, i was on here thanking the company that did my upgrade and wanted to say thanks to you guys as well. last year i finished my tae40110 with you guys before the upgrade was released and really enjoyed my time studying with you. i had the most helpful trainer and i learned a lot from your course. you were fair priced and when i… Read more

submitted units you returned them marked very quickly. i only gave you 4 stars because the resources were not as good as the company i did my tae40116 with but i would recommend you to anyone look at doing any of your other courses.

Thank you support officer – Hey guys, thanks for helping me out. For everyone else, I wasn’t too sure about what doing a course would involve so I called first choice training and they put me through to someone who explained everything to me. Cost, studying, everything. Treated me with respect and was very understanding.  Show reply

Laptop friendly – I’m using my laptop to complete my Cert IV Workplace Health & Safety and was worried it wouldn’t be compatible which initially worried me. Enrolled any way and found it really laptop-friendly. Even with a touch pad. I know this probably seems silly to post about but the last time I tried to enrol with an online company the material was atrocious… Read more ·  1

considering. Pottering my way through now and so far so good, the assessment items are nice and easy to follow.

friendly and honest – Their trainers are super friendly, honest and helpful. They give great positive advice when you do something well and constructive criticism when you need to improve stuff. Also, when they say your work will be returned within a certain number of days I’ve found it to be within 24 hours.  Show reply

Current student, have some suggestions – Hi. I'm a student with your university and have a couple of suggestions. You have a few areas that double up (might be a trend with university material?) that you should shorten. Have messaged my assessor with my thoughts but happy to chat through here too! Overall I'm having a great learning experience with First Choice though so thanks!  Show reply