Reviewer Photos & Videos
Nearly 3 months after the Fridge is delivered early Feb 2021, we are waiting to have the Water Dispenser to be fixed!
We bought this Fridge brand new from the Good Guys! It is working fine, but unfortunately, the Water Dispenser is not working from day 1, after I have reported to F&P about the faulty, since there is no water come out of the water dispenser at all, we had the F&P technician come out 2 weeks after we called, he spent nearly 45 minutes to diagnose the problem and ordered the part for it. He said he will be back in one week. that was in Feb 2021. and here we are nearly 3 months later after numbers of calls and being put on hold so long so many tim...es (Customer Care at F&P are hopeless and unhelpful! in fact they could not careless about my frustration), our water Dispenser is still NOT FIXED as at 22/4/21. Then to make the matter worst, I am told on the phone that the part they have ordered is the WRONG therefore they can not fix the water Dispenser anyway :( how hopeless is that?! Again, I was on the phone with Customer Care so many times and asked them what is going on, I finally managed to talk to a Lady from Customer CARE service at F&P name [Name Removed], she seems to understand my frustration and anger!!! ( I do appreciate her help so far although I have not seen anything progress as such yet !). I have told her I wanted to return this Fridge, why is it such a small problem but it takes over 2 months to order a part to fix it? [Name Removed] told me she will send a technician who is " F&P authorised Dealer" to come out to fix it for us (Hunter Valley White Good in Mayfield NSW) but they were here last Monday 12/4/21 to assess the issue and once again ordered the part to fix the water dispenser for us. They said it could be within days or maximum a week they will come back to fix it for us but here I am nearly 2 weeks now since, my Fridge is still NOT FIXED. The lady [Name Removed] is supposed to keep me updated with what is going on but I have heard NOTHING from her since either :( I don't think anyone out there should buy anything from F&P especially Fridges anymore. Not only they are not reliable and lasting (I have renovated my kitchen so I replaced my 12 years old F&P Fridge, which is still working until now without any issue over 12 years so I though I stick with this good brand and good quality Fridge, but I wished I did not buy this Fridge!) and yet this Brand new Fridge, already have issue. The customer service from F&P seem to be too busy to bother or CARE about customer service as they should !!! I wonder how much longer I have to wait to have my new Fridge to be FIXED???? I am absolutely disappointed with the whole horrible experience with F&P Saga! I wished I could return it and move on. Can you imagine if the Fridge is not functioning/working and you have to wait 3 months and counting to get it fixed? This practice from F&P is not acceptable. Verbally on the phone, [Name Removed] said, F&P have offered me an extended 3 months warranty to compensate for this delay!!! but for the inconvenience I have experience so far is horrible and frustrating.
Purchased in February 2021 at The Good Guys Kitchens for $3,140.00.
Lovely fridge but has stopped working in less than 2 years
Bought this fridge in April 2019 and love the look and space. However, the fridge compartment stopped keeping cool this week and was told today’s it’s a 10 day wait for a service technician! It’s our only fridge and having had many F&P appliances and a good experience with servicing in the past, this is really disappointing.
Purchased in April 2019.
Minor issues, but customer service is not what i was expecting
Bought this fridge a year ago. As a fridge, it works well and we love the feature that allows us to decide whether we want an entire section acting as a fridge or freezer. The biggest issue is the water dispenser. With a new filter installed, we literally have to stand there for a minute to fill a regular drinking glass (watch the clock for a minute to see what i mean). Try filling a water bottle if you wanna go out for a bike ride!!! It only gets worse from there as time goes by. Tried calling F&P about it and they sent a tech. This guy walked...in, asked what the problem was, then shook his head and said "it's the filter, not my problem, you need to change it". I explained that we'd already changed filters a couple of times and he refused to listen. He was in my kitchen no more than 2 minutes and didn't touch the fridge at all. I then received a "report" about the service call in an email, and he had lied throughout the entire thing, claiming that he had tested every component and it all checked out. I emailed them back to say it was all a lie and he did nothing. That was a few months ago. I have heard nothing since. I'm surprised by the positive comments about their customer service. This is why i can't give this more than 2 stars.
Purchased in December 2019 at The Good Guys for $2,600.00.
Broke down less than two years old.
Stopped working 20 months old. Two months to get a technician to attend to look to repair. Came a month later and repair didn’t work. Now they’re refusing a replacement
Purchased in November 2018 at David Jones for $3,198.00.
the buzzing...the buzzing
buzzes like a second hand whipper snipper, at almost $3500 it's really disappointing.If you have an open plan kitchen BEWARE!!!!.. salesperson told us it was extremely quiet (lie).....freezer layout was much better than my old fridge, which to be fair was nearly 20 years old..and the lighting is good.
Purchased in August 2020 at Harvey Norman for $3,568.00.
Poor quality build - Recurring issues in the span of 4 to 5 months !
Fridge is <2 years and paid close to $3500 for it.
Lemon of a product ! Don't buy this fridge ! Waiting on F&P and goodguys to replace this rubbish of a fridge.
Purchased in November 2011 at The Good Guys for $3,500.00.
Sleek and functional
This fridge is sleek and smear looking. We love the side by side opening door, and the wide fridge shelf space inside.
One of the reason we bought this fridge is because we like the pull out drawers for the freezer section, so you can separate things according to category, rather than one big drawer that you need to throw yourself in to dig out what is in the bottom of the drawer.
I like the functionality that out of the 2 freezers on the bottom, 1 side can be turned into a fridge if you want to, as you can change the setting on it to use i...t as a fridge or freezer. This is quite handy for us, as we already have a separate free standing freezer, and we really needed more fridge space. There is a beeping alarm that will go off if you didn't close the fridge door, as sometimes hubby walks away without closing the fridge door properly. But I would have prefer the alarm to be louder or having the option that you can adjust the volume. (perhaps a feedback to the manufacturer) as it does gets noisy in the kitchen and sometimes it takes a while to notice the beeping sound It comes with a half hidden plastic scoop that slots in on the front of the ice bin which is really handy when you dont want to use hands to grab the ice. It also has a 3.5 star energy rating which i think is not too bad.
Purchased in November 2019 at Harvey Norman.
Was happy with this fridge until i realised that there would be a puddle of water on the ground due to condensation from the freezer compartments. the F&P technician said it could not be fixed so we returned the fridge (not without a lot of hassle from F&P and the store we got it from, but that's another story).
If not for the endless puddles it would be a great fridge as the internal layouts are fantastic. Maybe i got unlucky?
Purchased in March 2020 at The Good Guys.
Worst Fridge but Customer Service was good
Purchased this fridge one year ago and due to the door fault, realised that we were not closing the door properly some days hence leading to water and then ice developing under the vegetable tray. Freezer was very icy and fridge was not cold, had milk and meat spoil after 2 days. Had 4 separate service guys come down and look at it, advised to defrost fridge then had a heater installed but still the same issue. Offered with refund or replacement, definitely not getting a replacement !! F&P service centre and service guys were helpful throughout the process.
Purchased in March 2019.
Love this fridge!
After many years I have finally been able to afford to upgrade to my dream fridge of a french door. I am so happy I went with this fridge and hope that feeling continues.
I have found the temperature is consistent in all areas and had no issues with the fridge freezing etc. We use the variable compartment as a fridge and find it works just as well as the fridge.
I love the fact that the ice maker is in the freezer meaning that fridge space isn't taken up by a large ice maker like the other fridges I was looking at. I also like that I can mak...e up a whole drawer of ice and fill heaps of glasses and jugs with ice unlike the door versions which is a set amount at a time - with this one if I know I'm having a party I can ramp up the ice maker and just keep popping out ice for a day or 2. It also means we shouldn't have that issue with the ice maker jamming either as with the door versions the ice can melt and then refreeze causing it to jam which should not happen with this model. The water dispenser works great and I can easily use it to fill drink bottles, glasses and jugs. You do need to remember not to pull away to quick after stopping it otherwise you will get a drip come out onto the floor. I think this is fairly common with all water dispensers though. The water isn't really really cold either which I would have loved but it is colder than tap water. I do like that it doesn't take up much door space so I still have heaps of space to use. I found the size is great and I couldn't believe how much I could fit in. The shelves move easily and you can make changes to suit where you like to store things. However you do need to be careful with the cheese flip ups - if you leave it up and try to close the door you will hit it - if your not careful you could easily break it. The love the crisper drawers - they are very large and actually fit a whole ice berg lettuce as well as everything else you would want to keep in there. I found many of the french door fridges had shallow crisper drawers but not this fridge. You can fit 2x3L milks in the bottom of each side of the door which is another plus and still put a smaller bottle next to them.
Purchased in April 2020 at Harvey Norman for $3,199.00.
Love this fridge
Maintains a constant temperature, easy to open and close and the shelving is easy to remove and interchange. Compartments are a good size. The only complaint we would have is that the ice compartment tends to overflow.
Purchased in July 2019.
F&P Quad Door fridge (RF605QDVX1) door closing issue
I have bought this F&P Quad Door fridge (RF605QDVX1) almost a year and it has the exact problem like other reviewers, the top door won't close properly and the only way to get it close is to open and close gently then it will close properly, but this is very annoying and I am thinking calling F&P for service, I believe this is still part of 24 months warranty and should be free of charge for service. F&P is a good brand but since I have this problem I don't think I would recommend or consider buying from F&P in the future. This is absolutely m...anufacture defect and Fisher and Payker knew about it and should withdraw the product and address and fix the issue, should recall and provide service for all the sold products instead of keep selling it.
Purchased in June 2019 at Harvey Norman.
Nice fridge, but water dispenser not happy with.
Does anyone have one of these fridges? Just need to know what flow rate your getting out of the plumbed water dispenser? Can anyone tell me what they are getting. Ml per seconds
Purchased in April 2020.
It's a beautiful looking fridge. The water and ice work well. Love the layout of the freezer, all drawers, can't believe how much they hold. Happy with the fridge design too. Had a problem with water pooling under the vegetable drawers. One of them cracked as the water turned to ice. Finally got sick of clearing it out and called them out and found this was a fault with all of them at that stage. I bought it when it first came out. The fridge doors don't close properly automatically, so several times they've been open overnight or all day. There is an alarm but it's quiet and has stopped working. Shows marks really badly.
Purchased in July 2018 at The Good Guys for $3,500.00.
General build is poor and will not last
This is a beautiful fridge that hides a dirty secret. These door issues that many people are discussing in their reviews are real and replacing the part does not fix the issue. Secondly, the material on the doors dents VERY easily. If you have children or awkward adults, put a barrier around your fridge immediately. I dropped a tub of margarine against the fridge=large dent. I caused a dent with my big toe-not joking. The repairman (who by the way was really lovely) told me that sometimes the foam inside shrinks and makes the metal more dentabl...e. Fisher and Paykel, fix this. I am extremely unhappy with the build of the fridge and wish I'd never bought it. For those who don't have issues with faulty door hinges and easily dented materials, the inside of the fridge is genuinely wonderful.
Purchased in October 2019 at E Furniture Store.
Door sealing mechanism issue
I recently purchased the F&P Quad Door fridge (RF605QDVX1) with exactly the same problem as people are reporting. The sealing mechanism between the top 2 doors is badly designed, causing it to actually block the doors from closing properly - see pic.
The retailer was excellent, replacing the fridge straight away. But the problem is still there with the new fridge - it just doesn't happen as frequently. Recently, the door didn't close properly, the door alarm didn't sound- and this happened overnight, which will be a major issue down there trac...k. I have the smaller F&P french door fridge at another property and this problem has never occurred. F&P, what has happened to your product quality? I have left a call back message with F&P's support line 1300 650 590, but I'm still waiting to hear back from them. If F&P takes the time to look into this issue, based on my experience, they would and should, recall this fridge model.
Purchased in January 2020 at Winning Appliances.
Doors scratch easily from FRIDGE magnets. Looks terrible
Update. Fridge doors are very low grade steel and have been badly scratched by regular fridge magnets. F&P clam this is not covered under warranty however, I have had the same magnets on other stainless steel fridges with no issue. I don't think the steel used on this fridge is fit for purpose. This is a shame as it is otherwise a great fridge.
Had this for 5-6 months now - so far so good.
I love the look and design of it! ...firstly it is symmetrical (equal width doors that line up with cabinets above) and very linear (sq...uare edged and flat faced), which suits our new kitchen perfectly. We chose this model as the clearance required around the doors is small so it looks very sleek in the cabinetry (plus it had a water dispenser and ice machine!). The stainless is good quality and easy to clean. I would say it would be absolutely perfect if the doors were self closing however, I assume that is not possible since it is so flat faced (my old fridge was self closing but was it was also sitting back on a noticeable an angle)... at least there is an alarm to alert us if we accidentally leave a door open.....overall the design of the fridge makes up for this lack of self closing doors so I still award the 5 stars I love the ice machine and the cold water dispenser features. Work really well!
Purchased in March 2019 at The Good Guys for $2,810.00.
Value for money
Stepping down from a water and ice pumping behemoth into this lovely model was the best fridge related decision I've made in a very long time. Despite being 180litres smaller than the mountain that would not chill, the F&P 605 does everything I want it to and more. Suddenly I can see - I can see everything in the fridge with ease. It holds all the food I need it to and delivers chilled water as well! I thought I would miss the "ice from the front door" feature of the mountain fridge but I don't. No melting ice flying around the kitchen, no...ice catching tray splishing and splashing when opening the freezer door. This fridge is quiet, confidently efficient and has more than enough room for the largest platter, a large box of fresh produce, six difference cheeses, a whole shelf of condiments in random glass jars and still room for a dozen yoghurts that were on special last Thursday! Easy to clean. Stylish to look at. Buy one. Love it.
Purchased in July 2019 at The Good Guys for $2,698.00.
Absolute LEMON x 2
I bought this fridge, set it up exactly as manual says and it worked fine. The overnight it stopped freezing/cooling in the freezer space (no it wasn’t just the variable space and it was both sides) I lost hundreds of dollars of food. The fridge also wasn’t cooling properly, drinks were not cold etc. Did the troubleshooting but nothing worked. We had to take this 150kg product back to Harvey Norman and swap it (who doesn’t love moving 150kg fridges around after you’ve just spent the day before doing the same thing - this takes 3 men!).
Purchased in July 2019 at Harvey Norman for $3,000.00.
Purchased this fridge in January and am happy with my decision. Quiet motor and performs well. Having the four doors is a great feature as you only have to open the door you require without opening the whole fridge. Only two criticisms - the water dispenser in the door still drips when you take your glass away after filling even though the manual states that this will stop after a few weeks. Secondly, this fridge shows every finger print on the front doors and therefore requires constant cleaning to get rid of the fingerprints.
Questions & Answers
Anybody had problems with the quad door fridge taking long time for ice cubes to freeze.
|Category||French Door Fridges / Refrigerators||French Door Fridges / Refrigerators||French Door Fridges / Refrigerators||French Door Fridges / Refrigerators|
|Dimensions||1790 x 905 x 688 mm||1790 x 905 x 688 mm||1790 x 905 x 688 mm||1790 x 905 x 688 mm|
|Energy Rating||3.5 star(s)||3.5 star(s)||3.5 star(s)||3.5 star(s)|
|Household Size||5+ people||5+ people||5+ people||5+ people|
|Features||Door Alarm, Frost Free and Water Dispenser||Door Alarm, Frost Free and Water Dispenser||Door Alarm, Frost Free and Water Dispenser||Door Alarm, Frost Free and Water Dispenser|
|Colour / Finish||Stainless Steel||Stainless Steel||Black Stainless Steel||Black|
|Number of Shelves||4||4||4||4|
|Number of Fruit & Vegetable Bins||2||2||2||2|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Total Capacity||605 L||605 L||605 L||605 L|
|Fridge Capacity||375 L||375 L||375 L||375 L|
|Freezer Capacity||230 L||230 L||230 L||230 L|
|Release date||Oct 2019||July 2020||July 2020||July 2020|
|Manual||Download manual||Download manual||Download manual||Download manual||Download manual||Download manual||Download manual||Download manual||Download manual|
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