Fisher & Paykel 519L French Door RF522ADUX1 (Stainless Steel)

This Is Not Perfect And I Can Easily Live Without It – What a joke! Happy to read it's been discontinued but sadly the poor, rude and condescending customer is still going strong. This fridge or "the ex" as I call it has been faulty since day one. Customer service was ok right up until the point you what to resolve the issue of the multiple faulty fridge and then your given to a rude person with… Read more

some authority within F&P's customer service who will speak over you. Let's hope they recorded my call to them for training and quality control purposes, as damning evidence on how NOT to speak to customers who paid the best part of $2500 on a fridge that is best described as a glorified esky, no wait, esky's are more reliable!

Service levels terrible – We bought this fridge because of a recall on an earlier model. (The door kept falling off) we upgraded to another piece of rubbish for a lot more money. Alarm constantly goes off on the thing. Warranty useless. Get charged $200 every time someone looks at it only to have it happen again within weeks. Latest one is that we need a new door. Used to… Read more

buy FP all the time but the Last few items have been bad with terrible back up service. And yes our seals and clips have all come off and broken like everyone else's. Also diets easily

Great Fridge, terrible plastic hinges – I bought my fridge from HN in Jan 2013, it has just in the last 2 weeks snapped both grey plastic locking hinge bits from bottom of doors. Although the doors still close i am worried about the temperature control, and seal of the doors now. Not such a problem for every day foods BUT i'm a type 1 diabetic and bought this fridge to safely store my insulin in. What will go next on this very expensive & vital household appliance???

Disappointed – This Fridge functions well and we use the water feature every single day. The ice is also used regularly and we love it. However this fridge is not built for durability. The door seals have come apart and the shelf clips have broken and when I ran FP they were so helpful on the phone and through an email, but after promising to send over parts… Read more

that were still under warranty we to this day still haven't seen them and contact was made 8 months ago. The fridge dents so easily and particularly the top of the freezer door. My fridge that I saved for a whole year to buy cost me $2,500.00 and I am regretting my purchase each day I look at it.

I purchased from Retravision just before they went bust and closed their doors and now my warranty has been as good as useless because FP aren't any help either.

Love it! – I bought my fridge 2 years ago and love it! It arrived from HN with a dint in the door, F&P replaced it within 2 weeks, no questions asked. It holds a weeks worth of food for 4 people (adult and teen boys who eat all the time) or an entire xmas day for up to 20! The crisper keeps fruit and veg crisp longer than any fridge I've had in the… Read more

past.

Nothing negative to say! Large enough to keep a weeks shopping for 4 and keeps fruit & veg fresher, longer Nothing

A seriously flawed product – I bought my fridge for $3800 within 6 months the hinges had rusted. I contacted Fisher and Paykel they asked me to send photos. They decided (and it is false) that a spill had caused the hinges to rust. The fridge has just blown up. It is 3 yrs old and just out of warranty. I am not going throw good money after a very bad product. I will be more… Read more

than happy never to have to deal with Fisher and Paykel again. And look forward to giving Fisher and Paykel a very hard time when I give the fridge away on a classified add.

It's design was sold to me as for Australian conditions. The doors have a system that both have to be opened to get anything out. Letting valuable cold air escape. Ice dispenser is in freezer you have to pull draw open letting valuable cold air escape. I think more suited to NZ in winter.

UPDATE

My review that my 3yr old fridge blew up should now include that mice have eaten the electrical circuits. Unfortunately the position of the circuit board, that is completely open, unlike most other fridges for that very reason is on the floor with the water trap right beside. The perfect little warm house for a mouse. So yet another design fault.

You have to open freezer to get ice out, letting all that cold air go. The water comes out of dispenser too slowly. I prefer to use kitchen tap as you could die of thirst waiting for glass to fill from fridge. Ridiculously expensive. Fisher and Paykel were extremely poor customer service agents. I will never buy another Fisher and Paykel product again.

5th time lucky? I doubt it – My Fisher and Paykel experience has been nothing but a horror story. I purchased a F&P fridge 2 months ago and I'm already onto my 3rd replacement which has just broken down after 3 days. The first fridge broke down after 5 weeks and F&P only came and verified that it was indeed a fault 5 days later once our food was spoiled. The next 3… Read more

replacement fridges were directly from their warehouse and had immediately visible scratches on them. On my last call with F&P the "Customer Care" person told me she recommended I get a refund because she couldn't guarantee I would be able to get a fridge that I would be happy with!! Now the latest Fridge has broken down after 3 days!!! Its a beautiful fridge with everything we want, if it worked terrible customer service, 3 fridges delivered with scratches and marks, 2 broken down. Reliability and quality control is appalling