VERY noisy in spin cycle
In the last months, the spin cycle has become very loud and has a gritty sound. it's on a solid flat surface and this occurs even with just a few items or full load. I'm no professional but it sounds like bearings have gone. the barrel is sort of loosish too. we got the matching mid-2016 so its just over 4 years old for a family of 4 so I'm a bit surprised at this - can anyone suggest anything, has anyone experienced these symptoms before?
door stays locked washing inside no matter what cycle you use it comes up with error 37 and the drum on spin cycle is out of balance.cannot access to get clothes out and machine is under warrenty but still waiting for a repairer to come out.paying the extra for 5 years was worth it as i got it in 2016 and its only 3 years old.
Not so great-would never by this brand again
I purchased this machine on 22/8/2015, making it a little under 4 years old now.
I thought I had done plenty of research and the salesperson assured me this product was great. Unfortunately it was extremely rough on clothes. Absolutely everything gets terrible pilling in this machine, and things like towels, bath mats and tablecloths come out with multiple holes ie look like they’ve been chewed up by a dog. After about 6 months of this I contacted F & P, and they sent a repair person out to check it. He assured me there was absolutely nothing ...
My clothes are ruined. I'd give it a zero if I could!
I've had this machine for a little over 3 years and it has ruined so many clothes I've lost count. Bonds onsies, cotton underpants, bras, cotton jersey t-shirts and bed sheets are all quickly destroyed in this machine. Fabric gets stretched to the point of see-through, neck and leg binding is pulled irreversibly out of shape, holes follow and sheets are rendered threadbare. I'm talking in a matter of weeks too! If you buy this machine get prepared to purchase new underpants every two months and replace almost your entire wardrobe every season. ...Even my husbands heavy cotton drill, extra tough work pants are damaged by this machine and need replacing or mending after 6 months (they used to last 3+ years in our old Fisher & Paykel top loader). Not to mention how rough everything comes out of the machine, even using fabric softener (which the manual actually advises against). I CAN NOT let my towels dry on the line, lest they become cardboard and virtually crack upon folding. I have to put all my towel in the dryer so we can stand the fabric against our skin, which is a ridiculous waste of energy and money. I never had this problem with my old machine. And wrinkles! You can't get away with not ironing with this machine no matter what function you use. The wash cycle times displayed on the machine are both inaccurate and impractical for a family. I often have to leave the house with clothes still in the machine, even though I put the load on with enough time for it to be finished and hung out before I had to go. For example, a load that says it takes 59 minutes to complete might actually take 1.5 hours or more. Don't bother checking on the time remaining because it can display the same time, say 8 minutes, for 20-30 minute intervals. The capacity is laughable. It is supposed to be 2 kg's larger than my old top loader but it holds less.
Purchased in February 2016.
Great for small family
Very satisfied with the product and great package for small family
Also very great if you want to wash your blankets/heavy loads.
Highly recommended and appreciated.
Little bit disappointed when put woolen cloths like sweaters, cardigans, jackets. Cause it not really squeeshing the water out from those type of clothes.
Best machine I’ve owned
I’ve had mine almost 4 years and it’s never missed a beat. It washes everything, even large bulky items brilliantly. It’s so quiet, you don’t even notice it’s running! The quick cycles are great if you’re in a hurry or have a smaller load. Everything comes out beautifully clean even on the quick cycles. Clothes dry really quickly thanks to the great spin cycle.
Terrible Do Not Buy
This is supposed to be a large machine. It will not even wash one queen size sheet and a couple of pillowcases. Or 2 bath towels and one bathmat and a hand towel in one load.It forever beeps saying it is too full when it is not. It is a nightmare. It washes clothes on auto with the water not even covering the clothes which will shred them. I want to return this machine. It is 1 week old. A disgrace.
This thing has been given an absolute flogging since we bought it 3 years ago. It does 3 full loads a day every day as we have a king bed, queen bed and double bed, plus family members who play soccer and matial arts as well as tradesmen clothes. The place is like a professional laundry. Cleans well, has lots of options for loads, water levels and clothing types. Gentle wash is very good for fragile fabrics. Runs very quietly. Definitely would recommend it.
Best washing machine Ive owned
This is a great machine. Its quiet, easy to use, got heaps of different programs for all your needs. It also has a hot water inlet incase you got free hot water from solar or something. If not you can just have the machine heat up the water as we do. Take your time when you set it up and make sure its lever otherwise it might walk away from you during spinning cycle.
- WashSmart WH8560P1 (8.5kg)
- Verified purchase
Have had two of these machines now. The first one failed after about 2 months. A major component broke loose inside during the spin cycle, denting the side of the cabinet as it flailed around! Terrible noise and vibration! The damage being irreparable the machine was replaced under warranty.
Sadly after another 3 years the replacement machine failed in exactly the same way. The machines received only light use and were never overloaded.
Prior to this we had very good experience with F&P clothes washers which is why we selected this machi...
- WashSmart WH8560P1 (8.5kg)
- Verified purchase
Washed well and quietly, until the bearings disintegrated
Bought it as it was one of very few washing machines that could handle low water pressures, and has hot and cold water feed. It also has handy features such as delayed start, wool wash, add a garment and received positive feedback from the store. It washed very well, very quiet. Had to reduce the spin cycles to 800rpm as higher speeds require a solid floor to stop it going walkabouts. After 2 years the washing machine started to make a squeaky sound which became increasingly louder when the drum rotates this led to eventually calling a technici...an. The washing machine was written off as the costs of repair were in excess of NZ$1100. It has done less then 100 washes in the 2y3m I had it. Thankfully I had been persuaded to take out an extended warranty.
Quiet & Cleans Well
This was our first front loader having used top loaders for 20+ years. We have had the machine for 3 1/2 years and with a household of 4 children & 2 adults average 10-12 loads per week. We haven't needed to call for a service at all during this period. All of the issues with the machine were caused by us (user error e.g. loose items being left in the clothes, bobby pins, coins, hair ties etc.) causing blockages in the pump filter.
Pluses for the washer:
Super quiet from day 1 and still the same after 2000+ wash cycles
Has a good sel...
Finally an excellent washing machine.
Had years of hassle with various Whirlpool models, so I was nervous about yet another new washing machine. It's been almost two years and this one hasn't been the slightest problem, does what it needs to do, and keeps up with our very large household and daily washing. I like the options available, makes it easy to make sure each load is handled exactly how it needs to be. No noticeable wear on the clothes, nice and quiet, and overall a really reliable and quality item. It's nice to get what you pay for sometimes.
Best machine I've owned
This is by far the best washing machine I've owned.
It does a terrific job washing, be it clothes, towels, linen.
The running noise of this machine is very quiet - ours is perfectly balanced so even on the fastest spin dry it is fairly quiet.
Very easy to use menu on the front panel and the child lock is an absolute must for us
- WashSmart WH8560P1 (8.5kg)
- Verified purchase
3 parts replaced not even 2 years old!!
Do not buy this washing machine!!! I have owned ours for not even 2 years and it has had the water pump replaced, suspension replaced and now a part in the motor replaced!!! Local repairer said they are made with cheap Chinese parts and does not recommend them!!! Stay away!! Fisher Paykel customer relations are totally useless. Couldn't care less!
Amazing washing machine
It cleans my clothes better than any other washer I've bought before. It's very quiet.
I love how easy it is to use.
It's easy to clean and wipe out.
It looks great and is really economical to use.
I would recommend this washer to anyone, in fact my mum bought the same one when I said how happy I am with mine.
Great Product, Very little noise and good results.
It cleans really well to my standard and it's really quiet during the wash but get a little noisy during the rinsing cycle. I can even wash my big king size duvets in it. I also wash my wool duvets in it too. I have it for 2 years now and no problem so far. Very happy about the purchase.
Semi Happy Customer. Willing to endure, and hopeful of a positive outcome.
I use cold water settings only and normally clothes are clean, however being a front loader I have found water traps inside the rubber seal ring and is subject to moldy smell. It appears to not wear out clothes but never consistantly satisfied with results of towels. Seems the rinse cycles aren't always good on towels. Within the first month of use, at the beginning of any cycle, it was quiet but later started making a load buzzing vibration consistently for about a minute before it eases in to the wash cycle. It seems to cycle through OK if ...you don't think it's damaged and don't mind the noise. I have not used all cycles to effectively analyse if they work better. It spins at a very fast rpm for regular last spin cycle thus sounding like an over powered spin. Other spin cycles come out quite wet still, but that might be due to being more delicate on light fabrics but I suspect that should not be dripping wet. I do like the stop and add a garment and have used it a few times. The contact points for 'instructing the machine what to do' are very sensitive and a light brush past the them have triggered them to react and turn off the machine or it just triggers OFF on the movement making you think something has brushed against the pause button. So I just hit start again and it carries on. I haven't brought in a technician yet. However we Did purchase extended warranty. Its understandable that this model appears now as discontinued, too bad we weren't told that in January of 2015 when Harvey Norman sold it to us, but they likely didn't get the negative feedback anyway. In our case we are fortunate we DID buy the extended warranty. We hope they restore it to optimal function, if they can't due to poor design and digital features and internal programming, I hope they honor the warranty and stand good to the positive reputation Fisher & Paykel wish to represent. I'm sure if you are honest with the people you work with, they will honor warranties and do their best to resolve the problem. Semi Happy Customer. Willing to endure, and hopeful of a positive outcome. Still liking having a nice new washer, hopeful for a longterm relationship with it's function. :)
Disappointed, to say the least.
We bought this washing machine knowing how reliable Fisher and Paykel are. My parents have fridges and washing machines that have lasted decades, this thing however, has been a nightmare.
In the 2nd month of owning the machine it flooded. We had just renovated our kitchen and dinning room, the flood was big enough it seeped onto our newly laid wooden floors. It's flooded on 3 separate occasions, eventually we were told to only use a 'sparing' amount of washing powder (roughly a table spoon), as using the detergents recommended dose was causi...ng the flooding (never a problem we had with any other washing machine we owned). Now our clothes smell musty and don't feel very clean. It's been a nightmare really. We have 3 kids (a newborn at the time), we were in the middle of renovations and the last thing we needed was a unreliable and destructive washing machine. Sad times.
Washing machine only 2 yrs olds and just out of warranty when e709 error came on machine. Contacted Fisher and Paykel and they were clueless, told me to ring a service tech. Going to cost over $400 to fix. Washing machine should last longer than 2 yrs especially with how expensive they are. Don't just go by peoples reviews who have only had their machines for 6mths etc. Do your homework, I don't want others in our position!
Questions & Answers
Our machine has always stopped with 4 mins to go, and says NO TAP. We usually just hit the start button and it continues on. However today we can’t hear any water coming in, and the machine stays on 59 mins, and every 10 minutes will beep with the NO TAP warning. Taps are connected? Does it make a difference that our machine is connected to our water tank (which has plenty of water?)
Got a clear filter message, cleaned it then ran a wash and did it again. Cleaned filter again and once again got an error. What do I.do? Filter is.clean and can not see any obvious signs of a blockage.
Hi the detergent draw won’t open. The key lock isn’t on, I’ve turned it on and off, unplugged it and reset the machine to factory setting but nothing is working. Any suggestions? thanks!
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