Fitness Passport

Had some issue with what I would regard as somewhat misleading marketing regarding the issue of having to buy extra passes/memberships for certain gyms. Thank you for reaching out to me proactively and sorting my issues out.

They refunded me 2 months membership fees after a misunderstanding as a goodwill gesture. I was impressed with that. They were legally within their rights to hang onto the cash. Gotta hand it to them.

Trying to contact anyone is such a nightmare. I sent 3 enquires about cancelation and it was only when I threatened fair trading that I received a response. The program is ok, but you lose so much money if you want to hold or cancel membership so not really worth it.

Every gym in my local area (except one) has an additional access fee, each in excess of $49.
The only gym without an additional fee is only open during staffed hours!!! I.e. no access late nights or weekends (when frontline workers are typically more free). Now - this may have been stated on the website, but it certainly wasn't made obvious and is disappointing. Wouldn't have signed up if I'd known this and now locked in for a year. Also very difficult to find a list of the facilities available to you, the map is not user friendly and likely why I failed to notice the additional fees in the first place.

On several occasions, I experienced issues with my direct debit payments. There were some confusion around direct debit payments/dates as they seemed to be inconsistent.

I emailed representatives from FP with my concern and frustrations, and within an hour I received an email and phone call from FP representative - Jasmine who was extremely helpful, sincere, understanding and made me feel incredibly valued. She explained processes to me in a very clear and concise way and expressed genuine empathy for my situation.

Thank you so much Jasmine...

Very upset to hear that x 6 pools and gyms in Sydney have been removed from fitness passport.
As a frontline healthcare worker for many years and throughout this pandemic, I feel very let down. The whole idea of the fitness passport is to be able to access most centres. When working in different areas or visiting family, I can maintain my health regimen.

I have never dealt with such a genuine service like this before where they actually care about the individual. Lavenia thank you for all your assistance it was much appreciated

For me, the Fitness Passport has been a worthwhile product (Family Pass holder). I had my membership fees ‘paused’ during lockdown period. This was done automatically. I have learned to navigate through the website, not really all that difficult. I keep a printout of affiliated facilities in my gym bag. I have used multiple facilities when I travel.
PROS:
- I am a regular gym user who wants no fuss, walk in have a workout and not be bothered by anyone and walk out, simples.
- I have the benefit of multiple gyms in my area so I can use the ‘...

Can not fault the service, very responsive and flexible. A staff member Ron has been extremely accommodating when my needs as a customer have changed over the past year. Highly recommended.

Great value and really great customer service; Daiana is a champion, she really gets it.

Been a member for years, will be a member for many more.

Zero complaints, just praise, highly recommend Fitness Passport

I love that I have access to many gyms. This is why I signed up to i
Fitness passport.
My problem with it, is that to find what gym is on fitness passport is frustrating. It doesn't link you with the gym so you can easily search classes etc.
I can figure it out, but it's much harder than it should be. Why not just have an app that you just log into to see what gs you can access, classes you can access, and other services like support from customer service?

In terms of value for money.. I feel you get alot you can access. But would you access w...

For over 5 years I had the convenience of using several gyms and pools while commuting for shift work. The support and value from this service was exceptional.. easy to join, add family, prompt service and support from staff. I would highly recommend Fitness Passport.

Thank you to all the staff at Fitness Passport.

Adam

Do yourself a favour and sign up with Fitness Passport or encourage your employer to offer the program. It is excellent value for money, there are loads of venues included to support your exercise regime or fitness journey and the their customer service is first class.

I found the customer service from Fitness Passport really prompt and helpful. They were great in suspending memberships due to covid lockdowns and very easy to use. Would have loved a few extra gyms to be part of the initiative, but overall a great experience.

I have used FP for years, had the family pass. Got heaps out of it. When I left my employer, I was unable to get access my card to process cancellation. FP were very understanding, they confirmed I left my employer and refunded me a small over charge. I then got a followup call to check everything was good, I really appreciated that. Thanks FP.