- Verified customer
How to use Fitness Passport effectively
This is great value for money, though it's very clear that many don't know to use Fitness Passport (FP) and get the most out of it.
Here are some tips based on the poor reviews I've read:
How to access a Anytime Fitness/Plus Fitness/Fitness First/any chain gym that isn't listed:
- Find one that is listed
- Pay the one off-fee for an access card/key tag
- Go to your local gym
Additional cost for Key Tag/access card:
- This has nothing to do with FP. This is at the discretion of each gym/chain of gyms. If FP included this ...
Trying to make contact with someone that's not a robot that can't answer my question!!
Can anyone help? I can't log in despite using 2 email addresses and I can't make any contact with a human. So frustrating. All I want to do is access a gym in another area while I am on holidays.
I used to belong to Fitness First and could only gain entry to selected Fitness First gyms.
With Fitness Passport I pay less membership fees per week and can gain unlimited entry into more Fitness First gyms as well as other fitness centres, Sydney's aquatic centres, ocean pools etc.
The value is amazing and the service has been problem free.
I wish this product was available decades ago as it is a great incentive to become more fit and healthy!
Rip off. Had to pay $60 for a key tag!!
Went to a gym in Canning Vale, WA, to activate and use Fitness passport. Had to pay $60 for key tag to enter and exit the gym for one person. Also, was told that each person in the family included in the Fitness passport has to pay $60 for the key tag!! Am already paying huge amounts of money for the fitness passport membership for the family. This is a BIG rip off!! Am extremely disappointed!!
I was encouraged to join fitness passport as many I trained with had it but what a Waste of time. The list of gyms was limited and I couldn’t attend gym I train With alongside my training group. I joined because we go to Anytime fitness and Fitness First . Both not included on my membership. This is poor. One name passport should signify the same gyms. So I cancelled my subscription. Supposed to make attending the gym simple but it’s discriminatory.
Good service, some confusion with terms.
Whilst using the service my wife and I enjoyed the benefits, the membership costs where average of gym memberships but the advantages where you could use multiple gyms each with their own benefits. Their was some confusion when I terminated my employment making me ineligible to use the membership and cancellation, resulting in money owing. My first attempt at resolving this was not met well, but the second attempt was understood and Fitness Passport where very reasonable with the outcome and I do thank them for that. If there where one thing I ...would suggest would be to have a better way of cancelling the memberships through the respective employers and a contact number for the fitness passport organization to make situations like mine easier and more personal to communicate with each party. Other than that I was happy with the membership, the number of gyms available and the cost.
Come on guys, I just spent the better half of an hour reading through this mess. So many people taken by surprise by this 12 month contract. There’s a clear pattern of misinterpretation, you start most of your replies with the phrase “we are transparent”, are you really? Sure doesn’t seem like it.
I signed up off the bat from an email advising FP was available in the work place. X amount of dollars great value. Yet by some mysterious force it didn’t mention by way of 12 month contract.
Heck from a marketing perspective I get why you bury th...is, and your entire business model is based around collecting recurring fees, but let’s look to be ethical too, yes? How about marketing your services something like “12 months of great value” and making damn clear this is a lock in contract. By all accounts the information I received didn’t indicate this unless I had read deeper in your FAQ, ABCs and every other alphabetical acronym you’d like to use. I almost feel violated to be hold I’m stuck in a lock in contract. All in the name of trying to get fit. I encourage you to be true to your word and actually be transparent. The concept is great, don’t taint it as you have already. I’ve directly cancelled my direct debit arrangement with the bank and will challenge you and your debt collector pals as required. I won’t be financially punished for a form that takes 2 seconds to fill in. Nope and nope!
Waiting for a response
I am trying to cancel my account due to an injury I am happy to pay cancellation fee as it's stated in the Terms and conditions. But I am waiting for a response. I want to cancel asap so I don't have to keep paying my membership. Please can someone contact me asap. And help proceed with cancellation.
I have found the Fitness Passport to be great for me and my family. We have so many options with pools and gyms.
I do wish the website had more information on it though. For example if I want to upgrade to the Playpass I cant seem to find out what services are offered when I do this.
*Unbelievable poor service*
No customer service, product has a lot of limitations of what you can use it for. No telephone support, email replies can take weeks, and email replies are not even relevant to customers questions. Senior management of Product have an arrogant attitude to customers.
It started off good
The passport does allow access to a lot of gyms. HOWEVER, if you are looking to contact them regarding your account and cancelling your membership... You will be looking at an automated reply followed by no response and near impossible methods of contact.
Strongly do not recommend unless you want this company to take your money for life
Terrible customer service and attitude
Website has barely any information, contacting them is nigh impossible - could not find a phone number. They take forever to reply to their online contact form. Read terms and conditions VERY WELL before signing up. It is a pain in the A to cancel your membership too.
Awful business attitude from the company.
It was not obvious that This is a 12 months contract, I was in. It was all confusing on the website, not being able to talk to someone made it more confusing.
In the end, when I finally managed to sign up and got disconnected from my previous gym and was about to start using my Fitness passport, it turned out that that gym I was going to use, they didn't accept fitness passport. All other gyms I am able to get to don't have full facilities to use. In fact, they have half the facilities one would normally use. None of them have steam nor sauna.... When I searched in all gyms and didn't find any I could use and wanted to cancel this gym's membership. Not only that I am made to pay the cancelation fee, but the company would NOT CANCEL my membership. I am not happy at all and will advise everyone to think TWICE before joining this tricky running business. I just want to get out of this contract, but they would not cancel my membership, asking for information over and over. I already have provided all the answers to their questions, but I keep getting the same emails, and it seems like there is no person behind them... almost like a robot... NOT HAPPY....
Disappointed but thanks for responding to my concerns
Make sure to read the terms and conditions of the Fitness Passport before signing up. It's worth checking the participating gyms and fitness centres first to make sure that you'll be able to access the types of classes or equipment that suit you. Three months after signing up for a Fitness Passport as a Department of Education employee I tried to cancel my membership because none of the gyms in my area offered the type of yoga or fitness classes that I prefer. I was told it would cost $175.00 to cancel. I kept the contract going, hoping I would...find suitable classes, but ended up never using the card, even though it was costing me nearly $30 a fortnight for a service I didn't use. I have cancelled my membership now and Fitness Passport reduced my cancellation fee after corresponding about my concern. I am grateful that they had the courtesy to respond to my complaint. If you just want to use gym equipment then this is a good deal because that's what most participating businesses have available. If you want to do fitness classes, do your research first to avoid disappointment.
Thank you for creating such a great program. I have access to a variety of facilities that I would never have had the opportunity to visit if I only had a single gym membership (ie. ice baths, different styles of yoga classes). Is there a list of Fitness Passport gyms and pools in WA (or nationally) for when I travel interstate?
Awesome value, great variety!
I love my FP membership. It gives me access to gyms and pools I wouldn't ordinarily be able to afford in addition to paying membership at just one gym. I get awesome value from this membership and I go to the gym so much more than I normally would. I go to 4 gyms in particular using this member ship, I bought a $20 fob on one occasion that gives me 24 hour access and a $10 locker wrist band for another gym/pool. This is totally ok, it increases my access. Reading through the complaints, it seems like these people need to read/understand contracts before they sign up. The information is definitely clear, easy to find and compliant to requirements.
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Questions & Answers
Can Community Service NGO’s access fitness passport? Or only LHD employees?
Fitness PassportFitness Passport
Thanks for getting in touch! We have a range of employers on our program - could you please send us through an email to email@example.com with your employer's name and location so we can confirm your eligibility?
How do I change bank details
As a member of Fitness Passport you can log onto the website at any time to update your personal details, including your bank account details.
To update bank details, you need to do the following:
Log onto the Fitness Passport website at http://www.fitnesspassport.com.au using your membership number (e.g. ABC.123) and password (if you can’t remember the password the website will send you an email reminder).
Click on the ‘Members Details’ tab.
Click on the Edit Profile button found at the top left corner of your screen.
Scroll down to the Payment Method section.
Enter all the relevant information
Account Name this is your account name, eg James & Sally Smith
Account BSB this will always be a six digit number
Account Number this will be a maximum of 9 digits
Click on ‘Update Profile’ button.
Fitness PassportFitness Passport
Thanks for getting in touch. You can find instructions for updating your bank details here - https://fitnesspassport.freshdesk.com/support/solutions/articles/43000425371-updating-bank-details
You can also get in touch with us using this form if you still need assistance: https://fitnesspassport.freshdesk.com/support/tickets/new
What is the contact number for fitness passport
I have never called them .
I always e-mail my inquiry to firstname.lastname@example.org
They have always to assisted me with any questions I may have about the Fitness Passport program.
Fitness PassportFitness Passport
We don't have a customer service number at this time, but you can reach us at email@example.com or through our support form located here: https://fitnesspassport.freshdesk.com/support/tickets/new
I hope this helps but if you need any further assistance please let me know!
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