Good value on the whole
Have found most of the facilities are very accommodating. Some do charge 15-30 dollars for an access card. I attended Future Health And Fitness in Rowville and they wanted a $70 joining fee.... I walked.
Suggestion - on the Fitness Passport website showing participating Facilities, how about state the particular facilitie's charge?
In my experience, you need to have a very good knowledge of contract law before entering into this agreement. When you do try to leave Fitness Passport traps you by using terms of the contract that they say, you agreed too. These type of consumer contracts are not advisable - financial traps.
Be wary of extra fee’s - very misleading
Hi, I used to use Caretrac which was very good. Unfortunately they got taken over by FitnessPassport. It’s a good concept, but let down by the hidden costs. Most gyms do not like FitnessPassport and they insist on ‘small admin fee’ and often ‘welcome pack fee’ and other hidden fee’s.
Hence be careful, some gyms are truly as Fitness Passport describe, but most include additional hidden fees.
I have family pass and it’s super bargain. There’s a gym downstairs at my work, it’s so convenient I go almost everyday. I also go to other gym using with FP with my husband. However both gym I have limited access, the first gym I can’t use the energy drink machine and vacuum running machine. The 2nd gym I can’t attend all GRC reformer class
No problems at all
I had been with fitness pass port for many years and had no problems at all. It was great that a PT session was included and no extra cost for classes. Yes I had to pay for toggle for entry into 24 hour gym but that is to be expected. I also new about cancellation within a year etc by reading and understanding the information of the contract. I cancelled it 6 months ago due to unforeseen circumstances and had no problems. Now I'm looking into joining again. Well done FP.
Gyms charging additional fees when you use FitnessPassport
Be carful as FitnessPassport can work out more expensive due to Gyms charging extra fees if you use FitnessPassport. For example I was out on a job in Campbelltown and dropped into a Fitness HQ. I presented my card but than after filling out an arms length of paperwork for a one off session they then insisted on me paying $50 for the service. I was very clear it was just a one off depending on how many jobs I get out this way but they still insisted I either pay $50 to use the Passport or pay for a casual workout! What's the point in having the FitnessPassport as its really false advertising saying you can use it at participating Gyms! Seems like a scam to me!
FP delivers an access model that works!
I work between Kogarah, Caringbah and Wollongong. I live between Annandale and Berry. In any given given week I use gyms in Alexandria, Rockdale, Wollongong and Nowra. None of that was possible before Fitness Passport because there wasn't a chain with that span. Closest is Anytime.
New gyms are added all the time, old favourites drop off, which is a bit sad sometimes.
Seems to be unbeatable value, means that I can always get to the gym. My only regret is that when I go interstate I'm back in the old way of doing things with casual visits and no 24hr access.
BEWARE MIN $598 & 1 YR
Really unhappy with Fitness Passport, after a month I've realised I just don't have the time to use it. Tried to cancel and they tell me I signed up for a year, they want a cancellation fee and "Clause 5.1 clearly outlines the cancellation fee payable".
Their Terms and Conditions are 19 pages.
Well, none of this was in the "Important Information" email I received at sign up.
No one mentioned this in ANY email.
Now their argument is that I should have read this on my employers intranet page. I was unaware of this as I'd responded directly to...
Finally have been contacted after submitting a review and everything has been finalised!
I am not with my previous employer anymore since April 2019 and you still have not deactivated my account! I have sent you an email and you keep contacting my previous gym to say that my membership has been cancelled but you still keep taking money out of my account. I can’t even find a number to ring your company as it is hard to hard to find a number to contact you. Can you please contact me as soon as possible so this can be resolved.
I look forward to hearing from you!
Note: To add to this, I finally have received a refund and Polina was very prompt at her customer service! Thank you for cancelling my subscription and for refunding me as well! ...Thanks, Aimee
Guest to use fitness first health club over the weekend
Dear FP team,
I have been a member for a while and had no issues with FF gyms (Health Club) in bringing a guest with you over the weekends.... This morning had a staff member in FF Randwick stating guests are not included as part of FP for any FF gyms. I had to tell him to look into it as he wasn't even sure!....My guest was allowed in this time but, it was an uncomfortable experience as this never happend to me since I became a member for 1.5 yrs ago and often use the FF gyms often with a guest over the weekends.
Can you please clarify the condition with FP membership, if we can bring a guest along to use the FF gyms over the weekends... especially Eastern suburb areas?
Love it except for gyms requesting you buy a 24hr pass
We are enjoying the variety of gyms to work out in. We travel during school holidays and it is great to pull up in a new location and still attend the gym or swim. We are constantly asked to buy a 24hr pass. A recent visit to one of the participating gyms during our holidays (11am), told us the gym had token entry and we would have to buy the $50 scan token. We explained that we were travelling, could show our licenses to prove it and didn't know if our area had there franchise, so it is pointless for us to buy one? He explained that even thoug...h the office was attended, staff are not to let people in. We went to go and he said he would do us a favour and let us in, he shouldn't but he admired that we wanted to work out on holidays. It would be great if participating gyms had to be transparent with their conditions of entry for example; must have token and FPassport to enter. Every time I enter a new gym, I wait for the sales pitch!
Not happy poor communication with fees
Signed up to family, didn’t use the membership. It was not clear when you signed up there was a cancellation fee. Suspended it and then they started taking out extra 27$ a month with no notice. I found it by looking back. Cancellation fee table is not even logical. The reviews are right it’s just about the money and not about the person.
Fantastic until you try to leave. Sent my $230 to debt collector even though i have not used it.
I contacted FP advising them of our financial hardship. I emailed photo of cut up cards but they claim to have never received it, continued to try to debit our account (which we told them would dishonour) and have now sent $230 to Billchaser. I did the right thing and communicated our difficulties with them and I cut the cards up making it impossible to use. The robots claim to have undertaken a review but, seriously, their system shows that not once I have used the card since communicating with them and yet they continue to charge me then have...the nerve to black mark my name over $230. Having not used any services at all, what loss has your business made to warrant pursuing and ruining my family name over $230 for we keep telling them you can not get blood out of a stone. As with other reviews, yes, its great - but the moment something changes ..... good luck
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Questions & Answers
Can my adult daughter be part of membership
Fitness P.Fitness Passport
Thanks for getting in touch!
A family membership includes any dependants under the age of 18. If your daughter is between 18 and 24 years old, she may be added as an additional single member, which is charged at an additional single rate. She is eligible as long as she lives at the same address as you. If you need any more information, feel free to send us an email through to firstname.lastname@example.org and we will be happy to help you!
Hi, just wondering how much a family FP is? What age can the kids be to be included in the FP.
Fitness P.Fitness Passport
Thanks for your interest in FP. Pricing does depend on your employer and where you are located as programs differ slightly. If you send us through an email to email@example.com with your employer's name and location, we can let you know all pricing information.
A family membership is available for the primary member and their partner, as well as any dependants under the age of 18 (no minimum age) - as long as everyone resides at the same address. You can add any dependent children from 18 - 24 years old as additional single members if they live at your address as well.
Hope to hear from you soon,
Can you track your usage of fitness passport
Fitness P.Fitness Passport
Thanks for reaching out.
Unfortunately you aren't able to view your visit history at this time. You can print any payment receipts by logging in at www.fitnesspassport.com.au with your member number.
Hope this helps!
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