??!
1 photo
Fitness Passport
3.2 from 139 reviews

Good program

Good value for individual and family A lot of options at different gym Also at other swimming pools, thanks for the program.

1 comment
Hi Dave, Thanks for your review! We love hearing that our members are enjoying the program with their families! Happy exercising! Polina

Local gym recruitment

In my local area there are not many fitness passport supported gyms. One particular local gym has been attempting for almost a year got us to sign a support document with lots of signatures and they have been getting the (pardon the pun) run around.
It would be great if fitness passport would support local gyms. (Sues gym at Yamba in particular).

Just request supporting local gyms.

Weight LostNone
1 comment
Hi there, Thanks so much for contacting us about getting your local gym on the program. The way Fitness Passport works is that we approach those facilities who our members, and potential members from our partner employers, vote for. If the gym is popular on the surveys then we most definitely talk to them and try to get them on board. We also aim to keep the costs down as much as possible for our members so adding every single facility just isn't possible (we wish it was but it's just not). We honestly love supporting independent facilities and corporate facilities alike. I know we have some great facilities on the program in Yamba already, so we have you covered. Feel free to email us more details of Sue's Gym and I will pass that directly onto our program development team for a closer review – info@fitnesspassport.com.au Kind Regards, Polina

Super handy

Really good for myself and partner as we can go to many different gyms or swimming pools. Its great that you don't have to be tied down to just one! In this way we can be flexible as to when or where we want to work out.

Value for Money
Weight Lost0-5kg
1 comment
Hi there, Thank you so much for this review! We love hearing about our members making the most out of their memberships and enjoying the variety of facilities they can visit! Happy exercising! Polina

Refuses to provide accurate receipt for health fund claims

Fitness Passport will not provide a receipt which proves that I (dependant adult child) am an additional member on my mother's membership. This means that we are unable to claim both our gym memberships with our health fund rebate. Fitness Passport have provided this receipt in the past, but are not now. Incredibly unhappy with Fitness Passport not providing this as this seems unethical- I am simply asking for a receipt that reflects there is two people on the membership and shows the itemised cost for both memberships. Customer service response has been very unhelpful. I'm very upset with Fitness Passport and would recommend people think twice before joining due to poor customer service. A massive shame as I am very happy with the gyms I can use the passport for.

Value for Money
Weight LostNone
1 comment
Hi there, As discussed with both you and your mother, I can understand this is really frustrating for you as your health fund has not accepted the 2 receipts we have generated for you. Your membership is paid by your mother’s bank account as the primary member, which is what we have shown on our receipts. Contrary to your review, the receipt we have provided is highly ethical as it shows exactly where payments have been withdrawn. To alter the receipt to reflect payments from you specifically would give a false representation of payments made on the account and isn't something we're willing to do. Once again, we are sorry that there is nothing more that we can do for you in this instance. Kind Regards, Polina

Password

I recently joined and forgot my password. I did the forgot your password steps and got the email with temporary password to log in. It won’t let me. It keeps telling me the temporary password is wrong. Then I got a new one. Then it tells me I must confirm it, which I had!!! Frustrating. Can someone call me thanks

1 comment
Hi Veronica As discussed in our private messages, unfortunately we hadn’t received any contact from you to our customer service email info@fitnesspassport.com.au where we have a very quick turnaround time and would have been extremely happy to assist you with this! I’m really glad to hear that your password issue was resolved, and that you are excited to begin the program after hearing great things. I hope you enjoy it! Kind Regards, Polina

Difficult to contact

Initially difficult to contact - they operate by email only so there's no phone number to call. Once I was able to get in touch with them they were very professional and helpful

1 comment
Hi Mai, Thanks so much for getting in touch with us and giving me a chance to clarify your situation! We do only have an email customer service channel at the moment but we try very hard to respond to all emails within the day, as we did yours. I hope to see you on our program again in the future. Kind Regards, Polina

No application response - Fitness Passport

I am keen to join Fitness Passport and sent my application email on the 20-1-19, but have not had any response so far and it is the 1-2-19. I received the confirmation email on the 20-1-19.
Is there a direct phone contact number available so I can speak with someone directly?

1 comment
Hi there, I’ve sent you a couple of messages so I could help you resolve this but unfortunately I haven’t heard back from you. Once you submit your application, it goes to your workplace facilitator (employed at your place of work) for approval – unfortunately, Fitness Passport are unable to verify eligibility ourselves as we don’t have access to your employer’s payroll etc. If you are still not yet approved, please send me your membership number which was sent on your confirmation email, or your full name so I can have a look into your application and we can get in touch with your workplace facilitator on your behalf to see what is happening. Alternatively, if you know who your workplace facilitator is, you can contact them directly to see where your application is up to. I hope this clarifies the process. Kind regards, Polina.

Excellent!

My family signed up to fitness passport and we have never looked back. There are a huge range of pools around Sydney that we can access as a family, as well as countless gyms that I am free to visit anytime. My family loves it.

1 comment
Hi Dave, Thank you so much for your awesome review! So glad to hear you and your family are loving your FP membership! Happy exercising! Cheers, Polina

Very difficult to get in contact with.

Following signing up to fitness passport I was advised I would receive a membership card, it never arrived. I have been actively trying to cancel my membership due to a change in circumstances and no one replies to my messages. Fitness Passport is continuing to draw $ from my account. It’s been months amounting to hundreds of dollars. I still can’t locate a phone number to speak with a person to complain. Next step is the ombudsman.

1 comment
Hi there, As discussed in our private messages, unfortunately we hadn’t received any contact from you through our info@fitnesspassport.com.au channel. I’m glad we were able to quickly resolve your issue and hope to see you on the program again. All the best, Polina.

Perfect for my family!

My family and I have been members of Fitness Passport for nearly 4 years now and love the flexibility of the program. My children get to use the pool and my wife and I use a few different gyms, so it's really worthwhile for us! I can see some negative reviews about the customer service, but I've never found this to be an issue - I've always gotten an answer within the 2 days they mention. We read the T&Cs so we knew what we were signing up to, and it's been great.

1 comment
Hi Richo, Thank you so much for your awesome review! We love hearing about families making the most of their memberships and accessing loads of facilities! Keep it up! Cheers, Polina

How do you private message

Hi there. Not sure how to private message in this service as I have tried to cancel within the 14 day cooling off period and no response from two ticket enquiries and an email. How do you private chat as I need this sorted before it gets out of hand

2 comments
Hi James, Thanks for chatting with me via private message. As discussed, we had been closed over the Christmas period and have now reopened. This definitely does not impact your cooling off period so I’m really glad we could resolve this. Thanks, Polina.Thanks for sorting out this matter promptly when you reopened. The scary situation with this program is the fact that 14 days cooling off period should begin after we receive cards and start utilising and testing the system, you will find there to be a more comprehensive understanding if you allowed this to occur. Having the cooling off period ending before the people are able to utilise the service means that people feel trapped to pay for something that they might not like or need. If the system you run was altered to this then I'm sure you will get many more great reviews and more people utilising the passport. Take care and good luck

Difficult to contact and very poor response time

We signed up for a fitness passport and have logged a job twice to have it cancelled within the 14 day cooling off period. To date we have had no response and they have started deducting money from our bank account. Unsure how to contact these people as there is no number in the system? Any ideas? Wouldn't recommend signing up for this as it is very difficult to cancel or contact anyone.

1 comment
Hi there, I’ve sent you a couple of private messages regarding your review. We have been closed over the holiday period and have now reopened. This definitely won’t impact your cooling off period. If you’d like me to look into this further, or you still haven’t received a response, please feel free to reach out via private message. Thank you, Polina.

Fitness industry game changer - for the better - excellent !!!

GAME CHANGER
Individual Gym's have had monopoly contracts on memberships for many years.
Fitness passport ( FP) allows its members to pick and choice among different gyms.
If FP members are not happy with a particular gym - we can now go somewhere else.
gym users with FP are now no longer locked into a contract at a particular Gym.
Now its not just gym's giving smiles / service,,, to sign-up members under contracts,
Gyms now need to provide ongoing service at the gyms.
to keep FP members coming back to a particular gym and swiping the FP card
GAME CHANGER
thank you Fitness Passport. Impressive.

1 comment
Hi there, Thank you so much for your incredible review! We love hearing our members making use of the variety their membership gives them! Happy exercising! Cheers, Polina

Think twice before joining

The original review i wrote for fitness passport reflected an incredibly difficult time i had trying to cancel my membership.

Some of the staff at fitness passport are very hard-lined and follow the policy strictly with no understanding or empathy for their members.

[name removed], on the other hand, was compassionate and understanding and was quick to resolve my issue. I truly appreciate her assistance!

If you are thinking about fitness passport, think carefully and commit to it for the long run.

1 comment
Hi there, Thank you for your updated review. I’m really glad that we were able to resolve the issues with your membership, and hope you did enjoy your time on the program. I hope we will see you back with us in the future. Cheers, Polina

Good idea Poor service

Have been a member for 5 years, membership covers a range of gyms and swimming pools. I have membership for myself and my partner, we find it cost effective and usually easy to use. There's a lack of service / support if you have difficulties, if you have difficulties or any questions the extensive list of FAQ on website dont cover theres no contact number you can call and online enquiries can be slow to respond. They say they aim for 48hr turn around.

1 comment
Hi Grace, As mentioned in my private messages, I’m so glad to hear you and your partner are enjoying your Fitness Passport memberships! We love hearing about members getting the most out of the program. I’m sorry again to hear that you haven’t received enough support from our team, this is definitely not the experience we aim to provide. As I said if there’s anything outstanding that you need resolved, please let me know. Kind regards, Polina

Avoid

As soon as my son turned 18 a few months ago, (still fully dependant and at school) Fitness Passport wanted to start charging additional fees. We were already paying for an extra single membership for our (also dependant, at uni) 21 year old daughter.

Subsequently converted to a single membership (after paying a penalty fee) and will be cancelling as soon as the contract runs out.

If I went to the gym enough to actually get my money's worth, I'd be Mr Universe.

Be warned, FP will not waive any fees unless you meet their stringent requirements.

2 comments
Hi Phil, As discussed in our private messages, we send an email a month before a dependant turns 18 to advise of the additional fee and allow you to downgrade your membership without penalty if you wish. Our single memberships are still less expensive than most gym memberships and allow access to a variety of gyms and pools rather than one option. Hopefully we’ll see you again in the future! PolinaPolina, Also as discussed in our private messages, we were advised about the additional fee. What I am complaining about is the fact that there is an additional fee in the first place. FP needs to make some policy changes to fix this, in my opinion. The individual fees are not less than some gym memberships btw, especially taking some special deals available into account. As for there being more variety with FP, I agree that is true and definitely a good feature of FP. Perhaps members could be given the option to demonstrate if their children are still fully dependent. The family membership should cover all dependent family members, whilst they are dependents, in my opinion. At least whilst the dependents are still at school or uni.

Got charged before I can use the service

I initially signed up with a different gym, then I switched over with fitness passport.
on 20th Nov, I got a message said my membership was approved but I need to wait 2 weeks for my membership card. Then 2 days later I got charged for the next 2 weeks, it did not make sense to me as I cannot use the service without membership card for that two weeks. At the same time, my gym I signed up initially charged me for that 2 weeks as well.
I sent inquiry about it, all responses I got were it is your problem with my initial gym.
They even got my last name wrong many times.

1 comment
Hi there, As discussed in our private messages, the first fortnightly payment is the membership card and administration fee for sign up. Your membership has started now that you’ve received your cards so I hope you are enjoying the facilities! Unfortunately any contract you have with any other gym is separate to Fitness Passport and you will have to proceed with cancellation of that membership directly with the facility. I hope this helps. Thanks, Polina

Great until you try to cancel the membership

Used it for 3 years all great. Until I tried to cancel the membership. They continued to deduct payments while at the same time barring me from accèss to the gym. Responses to emails were prompt but did not answer the questions I asked like how to actually stop payments being deducted.

1 comment
Hi Lynne, Thanks for chatting with me via private messages about this. As discussed, I'm sorry for the miscommunication you experienced. We look forward to welcoming you back to Fitness Passport on your new program once you have been verified! Cheers, Polina.

Very upset

My partner and I were former caretrac clients. As they have folded we were converted onto my fitness passport. We now come to find out that our membership is double the cost of our caretrac membership.
We are now being charged $42 a week.
Today we read it is $300 to cancel our membership.
This has made me very upset and at this point I definitely would not recommend this company onto any of my clients, friends or family.

1 comment
Hi Alicia, I've sent you a couple of private messages over the last couple of days as I'd love to look into this and help resolve this for you. Please let me know if there's anything I can do to assist you. Kind Regards, Polina

Too expensive when oldest turns 18!

My direct debit also increased to $74.50 a fortnight as my son turned 18!!! Way too expensive now. How do I cancel? Need a better communication system.

2 comments
Hi there As discussed in our private messages, we send an email one month prior to any dependant turning 18 to advise of the increase of pricing and give you an option to remove them from your membership. I haven’t heard back from you regarding how you’d like to proceed with your account so please do let me know so we can resolve this. I look forward to hearing back from you, Polinamy point was just that it’s very expensive now he’s 18! We will think about what we want to do. Thanks

Page 1 of 7

Questions & Answers

Hi! I'm about to join FP and noticed there are a lot of Plus Fitness clubs on the list. I assume I'll have to purchase a swipe pass to use them - but will I need to get a separate pass for every Plus Fitness I want to visit, or can I use a single swipe pass to access all Plus Fitness clubs on the list?
No answers

Can any company type sign up for the Fitness Passport program for it's employees or do they have to be a government based company? If any company can sign up, what is the criteria they need to meet?
No answers

Can I use my fitness passport in Melbourne whilst I'm there for work?. I'm currently in NSW.
1 answer
Hi Jonathan, Thanks for getting in touch with us! Generally, our programs are state based, depending on the location of your workplace. But if you send us through an email to info@fitnesspassport.com.au with your membership number, we can send you a list of gyms which are accessible to you so you can see if any are available in Melbourne. Cheers, Polina

Similar listings