Good customer service
Had some issue with what I would regard as somewhat misleading marketing regarding the issue of having to buy extra passes/memberships for certain gyms. Thank you for reaching out to me proactively and sorting my issues out.
Refunded me some cash after misunderstanding
They refunded me 2 months membership fees after a misunderstanding as a goodwill gesture. I was impressed with that. They were legally within their rights to hang onto the cash. Gotta hand it to them.
Impossible to contact anyone
Trying to contact anyone is such a nightmare. I sent 3 enquires about cancelation and it was only when I threatened fair trading that I received a response. The program is ok, but you lose so much money if you want to hold or cancel membership so not really worth it.
Additional fees and limited access
Every gym in my local area (except one) has an additional access fee, each in excess of $49.
The only gym without an additional fee is only open during staffed hours!!! I.e. no access late nights or weekends (when frontline workers are typically more free). Now - this may have been stated on the website, but it certainly wasn't made obvious and is disappointing. Wouldn't have signed up if I'd known this and now locked in for a year. Also very difficult to find a list of the facilities available to you, the map is not user friendly and likely why I failed to notice the additional fees in the first place.
Communication was great and addressed my concerns promptly - feel very valued.
On several occasions, I experienced issues with my direct debit payments. There were some confusion around direct debit payments/dates as they seemed to be inconsistent.
I emailed representatives from FP with my concern and frustrations, and within an hour I received an email and phone call from FP representative - Jasmine who was extremely helpful, sincere, understanding and made me feel incredibly valued. She explained processes to me in a very clear and concise way and expressed genuine empathy for my situation.
Thank you so much Jasmine...for your wonderful customer service and addressing my concerns/frustrations promptly. I highly recommend FP to anyone seeking a gym membership to a large number of facilities in Qld. *Please note -this review has been edited from my previous post. Please be sure to allow the company you are reviewing ample time to read and respond to your emails/requests.
Disappointed with changes
Very upset to hear that x 6 pools and gyms in Sydney have been removed from fitness passport.
As a frontline healthcare worker for many years and throughout this pandemic, I feel very let down. The whole idea of the fitness passport is to be able to access most centres. When working in different areas or visiting family, I can maintain my health regimen.
Best service and such quick responses
I have never dealt with such a genuine service like this before where they actually care about the individual. Lavenia thank you for all your assistance it was much appreciated
Handy Product. Not perfect, but handy
For me, the Fitness Passport has been a worthwhile product (Family Pass holder). I had my membership fees ‘paused’ during lockdown period. This was done automatically. I have learned to navigate through the website, not really all that difficult. I keep a printout of affiliated facilities in my gym bag. I have used multiple facilities when I travel.
- I am a regular gym user who wants no fuss, walk in have a workout and not be bothered by anyone and walk out, simples.
- I have the benefit of multiple gyms in my area so I can use the ‘...
Exceptional customer service
Can not fault the service, very responsive and flexible. A staff member Ron has been extremely accommodating when my needs as a customer have changed over the past year. Highly recommended.
Great company, great value
Great value and really great customer service; Daiana is a champion, she really gets it.
Been a member for years, will be a member for many more.
Zero complaints, just praise, highly recommend Fitness Passport
Needs an easy to use app
I love that I have access to many gyms. This is why I signed up to i
My problem with it, is that to find what gym is on fitness passport is frustrating. It doesn't link you with the gym so you can easily search classes etc.
I can figure it out, but it's much harder than it should be. Why not just have an app that you just log into to see what gs you can access, classes you can access, and other services like support from customer service?
In terms of value for money.. I feel you get alot you can access. But would you access w...hat you're paying for already.. more, if you knew more about what was on offer? My answer is yes. Just some feedback to the fitness passport team, as I'm unsure of how to contact them. The website is useless you know nothing about what fp offers.
Great service and value for money!
For over 5 years I had the convenience of using several gyms and pools while commuting for shift work. The support and value from this service was exceptional.. easy to join, add family, prompt service and support from staff. I would highly recommend Fitness Passport.
Thank you to all the staff at Fitness Passport.
Fantastic initiative and outstanding customer service always
Do yourself a favour and sign up with Fitness Passport or encourage your employer to offer the program. It is excellent value for money, there are loads of venues included to support your exercise regime or fitness journey and the their customer service is first class.
Easy to use and good customer service
I found the customer service from Fitness Passport really prompt and helpful. They were great in suspending memberships due to covid lockdowns and very easy to use. Would have loved a few extra gyms to be part of the initiative, but overall a great experience.
Great service, lots of locations and great price, excellent customer service
I have used FP for years, had the family pass. Got heaps out of it. When I left my employer, I was unable to get access my card to process cancellation. FP were very understanding, they confirmed I left my employer and refunded me a small over charge. I then got a followup call to check everything was good, I really appreciated that. Thanks FP.
Questions & Answers
Hey, are government teachers on the fitness passport eligibility list?
We do have some Department of Education employers on the program, I have sent you a private message regarding this so I can better assist you with your query.
is kmart apart of the employers list?
Unfortunately, KMART does not have an active Fitness Passport program. If your HR department is interested in setting up a program for your workplace, they can submit an enquiry through the ...Business Enquiries link at https://www.fitnesspassport.com.au/BusinessEnquiries/
Hi, can you tell me me if (ETM)Events Travel Management are are a part of this Fitness Passport please?
Unfortunately, ETM does not have an active Fitness Passport program. If your HR department is interested in setting up a program for your workplace, they can submit an enquiry through the ...Business Enquiries link at https://www.fitnesspassport.com.au/BusinessEnquiries/
Is the fitness passport for NSW only?
Happy to assist Sharon!
Currently we have options for employers across NSW, ACT, VIC, QLD, WA and TAS, however to better determine if Fitness Passport will be suitable for your business it would be b...est to reach out to our Business team through the link provided.
Get an answer from our members and Fitness Passport representatives
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