Fitness Passport

I have found the Fitness Passport to be great for me and my family. We have so many options with pools and gyms.
I do wish the website had more information on it though. For example if I want to upgrade to the Playpass I cant seem to find out what services are offered when I do this.
Cheers

I can access so many fantastic gyms in my area for such a low fortnightly rate. I'll be upgrading to a family passport soon to make the most of the facilities with my husband and kids.

No customer service, product has a lot of limitations of what you can use it for. No telephone support, email replies can take weeks, and email replies are not even relevant to customers questions. Senior management of Product have an arrogant attitude to customers.

The passport does allow access to a lot of gyms. HOWEVER, if you are looking to contact them regarding your account and cancelling your membership... You will be looking at an automated reply followed by no response and near impossible methods of contact.

Strongly do not recommend unless you want this company to take your money for life

Website has barely any information, contacting them is nigh impossible - could not find a phone number. They take forever to reply to their online contact form. Read terms and conditions VERY WELL before signing up. It is a pain in the A to cancel your membership too.

Thank you for creating such a great program. I have access to a variety of facilities that I would never have had the opportunity to visit if I only had a single gym membership (ie. ice baths, different styles of yoga classes). Is there a list of Fitness Passport gyms and pools in WA (or nationally) for when I travel interstate?

I love my FP membership. It gives me access to gyms and pools I wouldn't ordinarily be able to afford in addition to paying membership at just one gym. I get awesome value from this membership and I go to the gym so much more than I normally would. I go to 4 gyms in particular using this member ship, I bought a $20 fob on one occasion that gives me 24 hour access and a $10 locker wrist band for another gym/pool. This is totally ok, it increases my access. Reading through the complaints, it seems like these people need to read/understand contracts before they sign up. The information is definitely clear, easy to find and compliant to requirements.

I joined FP and cannot recall having the 12 month contract brought to my attention. I'm sure if it had been I would have taken note because I've been a gym member at various gyms for the last 20 years and all that any other gym has required is one month's notice. The gyms that accepted FP were very basic with very few classes and classes that weren't at all appealing. Given all of that I appealed to FP asking if I could cancel without penalty - the response I got was so lacking in any human element I seriously questioned whether it was sent by a Bot. Not good enough. I would not recommend FP to anyone for these reasons.

Have found most of the facilities are very accommodating. Some do charge 15-30 dollars for an access card. I attended Future Health And Fitness in Rowville and they wanted a $70 joining fee.... I walked.
Suggestion - on the Fitness Passport website showing participating Facilities, how about state the particular facilitie's charge?

Hi my name is ally and ariana and jaysen on my ipad for you and 9 year olds and a lot more time than you can live on and I

I have tried to contact fitness passport to cancel my membership and deductions. No replies to email. No phone number to call. Waste of money and time. I have been a member for longer than 12 months.

the person named michael at fitness passport deserves a raise IMMEDIATELY! very supportive and understanding of my situation. less than 3 emails shared for my problem to be resolved! good stuff

Awesome value and includes classes at gyms I attend. Most complaints about FP are when cancelling within 12 months and buying a fob for after hours entry, both unreasonable complaints.

love the variety of gyms and pools I am able to attend at such an affordable membership price! I have my partner and children on this membership which allows them to have access to these gyms and pools also

In my experience, you need to have a very good knowledge of contract law before entering into this agreement. When you do try to leave Fitness Passport traps you by using terms of the contract that they say, you agreed too. These type of consumer contracts are not advisable - financial traps.

Hi, I used to use Caretrac which was very good. Unfortunately they got taken over by FitnessPassport. It’s a good concept, but let down by the hidden costs. Most gyms do not like FitnessPassport and they insist on ‘small admin fee’ and often ‘welcome pack fee’ and other hidden fee’s.
Hence be careful, some gyms are truly as Fitness Passport describe, but most include additional hidden fees.

I have family pass and it’s super bargain. There’s a gym downstairs at my work, it’s so convenient I go almost everyday. I also go to other gym using with FP with my husband. However both gym I have limited access, the first gym I can’t use the energy drink machine and vacuum running machine. The 2nd gym I can’t attend all GRC reformer class

I had been with fitness pass port for many years and had no problems at all. It was great that a PT session was included and no extra cost for classes. Yes I had to pay for toggle for entry into 24 hour gym but that is to be expected. I also new about cancellation within a year etc by reading and understanding the information of the contract. I cancelled it 6 months ago due to unforeseen circumstances and had no problems. Now I'm looking into joining again. Well done FP.