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Fitness Passport
3.1 from 179 reviews

Reviews

Review distribution

5 star
65
4 star
22
3 star
20
2 star
14
1 star
58

Great

published

I have found the Fitness Passport to be great for me and my family. We have so many options with pools and gyms.
I do wish the website had more information on it though. For example if I want to upgrade to the Playpass I cant seem to find out what services are offered when I do this.
Cheers

1 comment
Fitness Passport
Fitness P.Fitness Passport

Love it, such good value for money.

published

I can access so many fantastic gyms in my area for such a low fortnightly rate. I'll be upgrading to a family passport soon to make the most of the facilities with my husband and kids.

Value for Money
1 comment
Fitness Passport
Fitness P.Fitness Passport

Hi there,
Thank you so much for your fantastic review! It is so great to hear members are making the most of the variety on our program. We would LOVE to have your family on board!
Happy exercising,
Polina

Govt E'ee

Govt E'eeSydney, NSW

*Unbelievable poor service*

published

No customer service, product has a lot of limitations of what you can use it for. No telephone support, email replies can take weeks, and email replies are not even relevant to customers questions. Senior management of Product have an arrogant attitude to customers.

Value for Money
1 comment
Fitness Passport
Fitness P.Fitness Passport
Wayne C.

Wayne C.South East Queensland, QLD

It started off good

published

The passport does allow access to a lot of gyms. HOWEVER, if you are looking to contact them regarding your account and cancelling your membership... You will be looking at an automated reply followed by no response and near impossible methods of contact.

Strongly do not recommend unless you want this company to take your money for life

Value for Money
3 comments
Fitness Passport
Fitness P.Fitness Passport
Wayne C.
Wayne C.

I am still awaiting the refunded amount that was promised?

I wouldn't call this resolved if I have to escalate this matter in order for the account to be corrected

Fitness Passport
Fitness P.Fitness Passport

Kris M

Kris MGriffith

  • 2 reviews

Terrible customer service and attitude

published

Website has barely any information, contacting them is nigh impossible - could not find a phone number. They take forever to reply to their online contact form. Read terms and conditions VERY WELL before signing up. It is a pain in the A to cancel your membership too.

Value for Money
1 comment
Fitness Passport
Fitness P.Fitness Passport

Katerina

KaterinaSydney, NSW

Awful business attitude from the company.

published
Value for Money
1 comment
Fitness Passport
Fitness P.Fitness Passport

Dissatisfied

DissatisfiedSydney, NSW

Disappointed but thanks for responding to my concerns

published
Value for Money
1 comment
Fitness Passport
Fitness P.Fitness Passport

Hi there,
Thank you for getting in contact with us and I'm really glad we could resolve your issues.
Kind regards,
Polina


robyn s.

robyn s.Hunter Region, NSW

Fantastic!

published

Thank you for creating such a great program. I have access to a variety of facilities that I would never have had the opportunity to visit if I only had a single gym membership (ie. ice baths, different styles of yoga classes). Is there a list of Fitness Passport gyms and pools in WA (or nationally) for when I travel interstate?

1 comment
Fitness Passport
Fitness P.Fitness Passport

Awesome value, great variety!

published

I love my FP membership. It gives me access to gyms and pools I wouldn't ordinarily be able to afford in addition to paying membership at just one gym. I get awesome value from this membership and I go to the gym so much more than I normally would. I go to 4 gyms in particular using this member ship, I bought a $20 fob on one occasion that gives me 24 hour access and a $10 locker wrist band for another gym/pool. This is totally ok, it increases my access. Reading through the complaints, it seems like these people need to read/understand contracts before they sign up. The information is definitely clear, easy to find and compliant to requirements.

Value for Money
1 comment
Fitness Passport
Fitness P.Fitness Passport

Hi Joanna,
Thank you so much for your awesome review! We love hearing that our members are making the most of the variety on our program.
Happy exercising!
Polina

Tora

ToraSydney, NSW

Waste of time

published

I joined FP and cannot recall having the 12 month contract brought to my attention. I'm sure if it had been I would have taken note because I've been a gym member at various gyms for the last 20 years and all that any other gym has required is one month's notice. The gyms that accepted FP were very basic with very few classes and classes that weren't at all appealing. Given all of that I appealed to FP asking if I could cancel without penalty - the response I got was so lacking in any human element I seriously questioned whether it was sent by a Bot. Not good enough. I would not recommend FP to anyone for these reasons.

Value for Money
2 comments
Fitness Passport
Fitness P.Fitness Passport
Tora
Tora

What rubbish! I like how you use this as an opportunity to advertise - pathetic but exactly as I expected.


biglittle t.

biglittle t.Greater Melbourne (Outer), VIC

Good value on the whole

published

Have found most of the facilities are very accommodating. Some do charge 15-30 dollars for an access card. I attended Future Health And Fitness in Rowville and they wanted a $70 joining fee.... I walked.
Suggestion - on the Fitness Passport website showing participating Facilities, how about state the particular facilitie's charge?

Value for Money
3 comments
Fitness Passport
Fitness P.Fitness Passport
biglittle t.
biglittle t.

Do you mean 'display' ? On the available gym page...
There aren't any specific charges listed

Fitness Passport
Fitness P.Fitness Passport

Hi there,
Sorry for my delay in getting back to you! We are actually in the process of upgrading our system so any additional fees will be more clearly available where they aren't already.
Cheers,
Polina


Great

published

Hi my name is ally and ariana and jaysen on my ipad for you and 9 year olds and a lot more time than you can live on and I

The reviewer stated that an incentive was offered for this review


Cancelling membership is difficult

published

I have tried to contact fitness passport to cancel my membership and deductions. No replies to email. No phone number to call. Waste of money and time. I have been a member for longer than 12 months.

1 comment
Fitness Passport
Michael O.Fitness Passport

Nookie c.

Nookie c.Sydney, NSW

Trying to contact fitness passport

published

the person named michael at fitness passport deserves a raise IMMEDIATELY! very supportive and understanding of my situation. less than 3 emails shared for my problem to be resolved! good stuff

Value for Money
1 comment
Fitness Passport
Michael O.Fitness Passport

We're glad to have been able to assist and wish you a speedy recovery!

grubgrabber

grubgrabberSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Great value

published

Awesome value and includes classes at gyms I attend. Most complaints about FP are when cancelling within 12 months and buying a fob for after hours entry, both unreasonable complaints.

Value for Money
1 comment
Fitness Passport
Michael O.Fitness Passport

Hi, Thank you for the great review! We love hearing that our members are getting so much value out of their memberships.
Cheers,
Michael

Fantastic

published

love the variety of gyms and pools I am able to attend at such an affordable membership price! I have my partner and children on this membership which allows them to have access to these gyms and pools also

Value for Money
1 comment
Fitness Passport
Michael O.Fitness Passport

Hi, Thanks for the great review! It's great to hear that you're enjoying the variety of facilities on the program!
Cheers,
Michael


Jacinda S.

Jacinda S.

  • 4 reviews

Financial Trap

published

In my experience, you need to have a very good knowledge of contract law before entering into this agreement. When you do try to leave Fitness Passport traps you by using terms of the contract that they say, you agreed too. These type of consumer contracts are not advisable - financial traps.

1 comment
Fitness Passport
Michael O.Fitness Passport

TheD

TheD

  • 3 reviews

Be wary of extra fee’s - very misleading

published

Hi, I used to use Caretrac which was very good. Unfortunately they got taken over by FitnessPassport. It’s a good concept, but let down by the hidden costs. Most gyms do not like FitnessPassport and they insist on ‘small admin fee’ and often ‘welcome pack fee’ and other hidden fee’s.
Hence be careful, some gyms are truly as Fitness Passport describe, but most include additional hidden fees.

1 comment
Fitness Passport
Michael O.Fitness Passport

50/50

published

I have family pass and it’s super bargain. There’s a gym downstairs at my work, it’s so convenient I go almost everyday. I also go to other gym using with FP with my husband. However both gym I have limited access, the first gym I can’t use the energy drink machine and vacuum running machine. The 2nd gym I can’t attend all GRC reformer class

1 comment
Fitness Passport
Fitness P.Fitness Passport

Deb G.

Deb G.Far North Queensland, QLD

No problems at all

published

I had been with fitness pass port for many years and had no problems at all. It was great that a PT session was included and no extra cost for classes. Yes I had to pay for toggle for entry into 24 hour gym but that is to be expected. I also new about cancellation within a year etc by reading and understanding the information of the contract. I cancelled it 6 months ago due to unforeseen circumstances and had no problems. Now I'm looking into joining again. Well done FP.

1 comment
Fitness Passport
Fitness P.Fitness Passport

Hi Deb
Thank you so much for your awesome review! We will be so happy to have you back on the program!
Cheers,
Polina


Page 1 of 9

Questions & Answers

Sue T.

Sue T.asked

I would like to know if fitness passport is available to retired teachers.

1 answer
Fitness Passport
Fitness P.Fitness Passport

Hi Sue
Thanks for getting in touch. Fitness Passport programs are open to current eligible staff members. Unfortunately, previous or retired employees are ineligible.
We do appreciate your interest.
Kind regards,
Polina


Sue T.

Sue T.asked

As a recently retired teacher from NSW department of education with 40 years service am I eligible for fitness passport?

1 answer
Fitness Passport
Fitness P.Fitness Passport

Hi Sue
Thanks for getting in touch. Fitness Passport programs are open to current eligible staff members. Unfortunately, previous or retired employees are ineligible.
We do appreciate your interest.
Kind regards,
Polina


Sue T.

Sue T.asked

I am a retired teacher of 40 years in NSW department of education. Am I eligible for fitness passport?

1 answer
Fitness Passport
Fitness P.Fitness Passport

Hi Sue
Thanks for getting in touch. Fitness Passport programs are open to current eligible staff members. Unfortunately, previous or retired employees are ineligible.
We do appreciate your interest.
Kind regards,
Polina


Get an answer from our members and Fitness Passport representatives

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