Best value gym membership with so many options
I really enjoy having different gym options. Fitness Passport is great value. Please keep on signing up more gyms. Just want my membership to restart following the temporary gym COVID restrictions in Victoria.
The people whinging on this site are the ones trying to cancel within the first 12 months when there are rules. They should have read their obligations before signing up.
Great value for money. My wife and I enjoyed the freedom to attend multiple gyms and pools for a fraction of the cost. I didn't want to leave the the program, but did so as i changed employers and I was no longer eligible. Thoroughly recommend this to both employees and employers.
worse service ever
Messaged company continuously asking for membership to be cancelled as unfit to go to gym as per GP. Also only had membership for 2 weeks so eligible to cancel for free. No phone number to call, would never recommend
Great service and experience with this company.
I have had a wonderful experience with customer service. They work fast to solve any issues you have and are super understanding. Thank you fpp for the great customer service.
Disgrace of a company
Falsely charged for service after having left for 12 months. Rude and abrasive customer service. Not interesting in supporting their clients. Not financially worth it. Better off joining a gym!
Horrible service - no response to enquiry after being incorrectly charged
My card was taken when I left my job that entitled use of fitness passport. They have continued to charge me, despite me lodging multiple tickets to be contact I am yet to even be acknowledged. It has been 4 days with no response which is pathetic excuse for customer service. How is there not a phone number to call? This isn't the dark ages and this is meant to be a modern solution... absolutely unacceptable to take peoples money and give them no avenue to speak to a person.
Disgusting service, will never use again and will actively campaign against anyone looking to start a membership. Give me back my money you stole.
Not happy service
Not very helpful when a business under fittness passport not except you to medical circumstances. Not good as is discrimination. People want us to stay healthy and exercise so if willing to pay a fee to keep healthy get a dr letter saying fine good to exercise why say no
Not worth the money, made it impossible to cancel.
Definitely more worthwhile to pay for a proper gym membership at a single gym. I emailed multiple times to the email address that was supplied to me but it said it was invalid. Finally they update their website to make it so you can send enquires but they take forever to respond. You literally have to send a picture of your membership card destroyed. What kind of dark ages is this, where the card can’t be cancelled on their side. Horrible to get in contact with, which is frustrating, no phone number to call. Already sent in 2 enquires with no response yet when other places you can just go in or have a simple phone call and it’s done. NOT WORTH IT.
Far better value to get a corporate pass via council gym
Terrible service, rude staff that would only reply via email after waiting 3 days. There is no phone number available to speak to an actual person and it felt that they don’t treat you like an actual person either. Just found out any one that works for state government can obtain a corporate pass to council gyms. Works out a fraction of the price of what fitness passport charge over the year.
Pity there's no phone number
This product is excellent, however the ability to have your questions answered is too limited. The only way of contacting them is via email. Why is there no phone number? I had an ongoing issue with transferring membership, and could not talk to anyone to resolve. Frustrating.
After emailing them and asking them to call me, my issues were resolved. Handy tip, if you want to speak to someone, email them and ask for them to call you.
Got a better response via Product Review compared to their website.
My incident number is #468254. was dealt with promptly by Michael O. and Kristine.
The response I got was ""Generally answer enquires within 2 business days", however their automated email response did not state that, keeping their customer in the dark.
I fear that it was going to take a long time to cancel my membership.
It still does not beat having a phone number to call and speak to someone, which I did get when I was with Caretrac.
You can't get better value for money. I enjoyed the freedom to attend multiple gyms and pools. No matter where I travelled I found a gym on the list that had a class or facility I desired, and the savings as a family were significant. For employers there is no better way to value your staff than having an excellent well-being program like this.
Affordable and flexible, made my life easy!
Offers access to a great variety of gyms and pools in different neighborhoods at an affordable place. I enjoyed having access to more "holistic" gyms (yoga, pilates) along with regular gyms. It's great to have options to visit gyms near your home or work and try different classes to find your type of training. They reply fast on the email and never had an access issue, I recommend them. Only left the program because I changed jobs and wasnt eligible anymore.
Unnecessary product, and the company is difficult to work with.
If you're looking for quick reviews to help inform whether you sign up with them, the tl;dr is that I wouldn't recommend them, as: 1) just being a gym member is a lot better rather than going to them second-hand, and; 2) they're a pretty poor bunch to work with.
On the product side of things, it's a fairly mediocre service. It just comes with the territory of being a secondary layer to access; gyms prefer to prioritise their paying customers, and while the company is definitely not deceptive or underhanded in advertising, what's on the b...ox in terms of how many participating locations there are doesn't really represent the sometimes limited options. Honestly, these types of universal gym passes don't offer anything a large chain like Anytime wouldn't, and lack the things a primary membership would give you. My plan was to ride out the mandatory year and jump ship. My bad experience came from moving for new employment to an area not serviced by my agreement. I discovered (to my irritation) that the company doesn't have a phone line or any contact number which can make getting in touch with them tricky. They have an online portal, which you'd better hope you were quick to set up or it's a nightmare to fix when you need it. Or you can wait for their info@ account to respond by email. Basically, I wanted to cancel due to not being able to use the service any more. After swapping banks because of a new mortgage, and payments not going through from the old bank account, I began to be pestered by texts and emails. After trying for a couple of weeks to fix it up online, I cracked and sent an email explaining things. After a generic response and instructions to use the online account that weren't successful, my hope was that they would get in touch. If nothing else, I considered that I had given them notice that I was no longer eligible for the service.
Booking specific classes very hard using FP
It is very cumbersome to book into classes using FP due to current restrictions of class sizes. I pay my membership but rarely get access to the classes as priority goes to the gym members not FP. I have twice had success booking a week in advance and had to cancel them and then got blocked because my cancellation via FP did not process. I’m essentially paying for nothing except the stress of trying to get into a class.
Questions & Answers
Is my NSW based Fitness Passport valid in VIC or SA, or anywhere in Australia, for that matter?
Access is based on your program inclusions and membership type. You can log into your account to check your map for included facilities. Alternatively, email email@example.com and they will help guide you with either logging in giving you access to your employer page where the map is also available.
Hi, i'm teaching as a casual and also have a part time teaching contract. if i just do casual teaching after my part time contract ends, can i still continue using fitness passport?
Thanks for getting in touch!
Eligibility criteria can vary between employers, so please get in touch with us via this link with your workplace name and location so we can give you the most up to date information and answer any other queries you may have - https://fitnesspassport.freshdesk.com/support/tickets/new
Look forward to hearing from you.
Hi Polina I've sent an email asking for a new card so I can use the membership I'm paying for. Card stopped working. RHS.108. Please don't tell me to order one online, I tried. I would be most appreciative if you would just send me one promptly so I can use the product I am paying for. Email contains all details. Thank you in anticipation.
Hi Wiser Now,
Thank you for getting in touch.
We will reply via email and get this fixed up for you as soon as possible.
Get an answer from our members and Fitness Passport representatives
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