Fitness Passport

Can anyone help? I can't log in despite using 2 email addresses and I can't make any contact with a human. So frustrating. All I want to do is access a gym in another area while I am on holidays.

I used to belong to Fitness First and could only gain entry to selected Fitness First gyms.
With Fitness Passport I pay less membership fees per week and can gain unlimited entry into more Fitness First gyms as well as other fitness centres, Sydney's aquatic centres, ocean pools etc.
The value is amazing and the service has been problem free.
I wish this product was available decades ago as it is a great incentive to become more fit and healthy!

Went to a gym in Canning Vale, WA, to activate and use Fitness passport. Had to pay $60 for key tag to enter and exit the gym for one person. Also, was told that each person in the family included in the Fitness passport has to pay $60 for the key tag!! Am already paying huge amounts of money for the fitness passport membership for the family. This is a BIG rip off!! Am extremely disappointed!!

Since joining Fitness Passport I have used a number of different gyms and love the variety. I go to a local gym and have become a regular but I can also go and try different gyms. I love that swimming pools are also on offer.

I was encouraged to join fitness passport as many I trained with had it but what a Waste of time. The list of gyms was limited and I couldn’t attend gym I train With alongside my training group. I joined because we go to Anytime fitness and Fitness First . Both not included on my membership. This is poor. One name passport should signify the same gyms. So I cancelled my subscription. Supposed to make attending the gym simple but it’s discriminatory.

I am trying to cancel my account due to an injury I am happy to pay cancellation fee as it's stated in the Terms and conditions. But I am waiting for a response. I want to cancel asap so I don't have to keep paying my membership. Please can someone contact me asap. And help proceed with cancellation.

I travel between cairns qld, Ballina NSW, and Melbourne. I have a cairns membership. Can I use my passport in other states? The fee is the same so I can't see why not.

Can you please clarify if we can use fitness first Maroubra and Bondi? When we have gone to these gyms they are said we cannot attend classes and asked questions about where we work.

I have found the Fitness Passport to be great for me and my family. We have so many options with pools and gyms.
I do wish the website had more information on it though. For example if I want to upgrade to the Playpass I cant seem to find out what services are offered when I do this.
Cheers

I can access so many fantastic gyms in my area for such a low fortnightly rate. I'll be upgrading to a family passport soon to make the most of the facilities with my husband and kids.

No customer service, product has a lot of limitations of what you can use it for. No telephone support, email replies can take weeks, and email replies are not even relevant to customers questions. Senior management of Product have an arrogant attitude to customers.

The passport does allow access to a lot of gyms. HOWEVER, if you are looking to contact them regarding your account and cancelling your membership... You will be looking at an automated reply followed by no response and near impossible methods of contact.

Strongly do not recommend unless you want this company to take your money for life

Website has barely any information, contacting them is nigh impossible - could not find a phone number. They take forever to reply to their online contact form. Read terms and conditions VERY WELL before signing up. It is a pain in the A to cancel your membership too.

Thank you for creating such a great program. I have access to a variety of facilities that I would never have had the opportunity to visit if I only had a single gym membership (ie. ice baths, different styles of yoga classes). Is there a list of Fitness Passport gyms and pools in WA (or nationally) for when I travel interstate?

I love my FP membership. It gives me access to gyms and pools I wouldn't ordinarily be able to afford in addition to paying membership at just one gym. I get awesome value from this membership and I go to the gym so much more than I normally would. I go to 4 gyms in particular using this member ship, I bought a $20 fob on one occasion that gives me 24 hour access and a $10 locker wrist band for another gym/pool. This is totally ok, it increases my access. Reading through the complaints, it seems like these people need to read/understand contracts before they sign up. The information is definitely clear, easy to find and compliant to requirements.