I left my job yet I’m still being charged!
I haven’t been in my job since March yet they still take money from my account. I have tried to council but my former supervisor doesn’t seem to want to help me. Every time I email Fitness Passport I receive nothing back & they just refer me back to my old supervisor. As far as I can tell they don’t even have a contact number. It a great idea but they don’t make it easy to leave if it doesn’t suit your situation anymore. Big regrets! I won’t do it again.
Total rip off. Don't do it.
Used only once. Moved to a different job on January and asked for refund for the continuous debit till March although I have not returned my cut up card. I only got presented a no brainer term telling I cannot have a refund because I have not presented the cut up card straight after my resignation and it has remained actove. Crap! Total crap.
Saved so much money
This is literally the best thing thats happened to me! The flat fee really motivates me to gym to get the most out of what I’m paying. Easy to use and very straightforward joining and suspension process for when on holiday. Can’t believe there are so many bad reviews on this, mainly people complaining it’s a rip off when they choose to not use it correctly!
Do not do it!!
I took out a family membership but then found out my son was not able to use it. I paid for nearly a year but only used it twice, to go swimming, a grand saving of 12 dollars. They then have the gall to charge you a cancellation fee of well over $120 dollars. I made a mistake signing up - but these people are only interested in one thing, and that is ripping you off as much as possible.
Would not recommend. Disproportionate Cancellation fee.
I would read the fine print before you sign up. Large cancellation fees apply even when provided with adequate reasons that fit within their terms and conditions. Disappointed. Would not use again.
Useless if you leave your home town
While it may be slightly cheaper than having a membership with your local gym if you go anywhere they don’t work eg snap, world gym etc that useually work nationally so kinda defies the point, as i travel what I would consider the normal amount it ends up being expensive and frustrating.
Currently being charged for a product I am unable to use
I set up my FP and was accepted a month ago. I have been charged for this month, however have still not received the card in the mail. I have been charged for a month and been unable to use the product. I can not seem to find a contact number on the website to discuss this with the business. Currently very disappointed.
False Information and Expensive
My friend is paying 23$ for a family but FP is charging me 54$ per fortnight and when i tried to cancel my membership as it is expensive for me, i might have to pay even more money or i have to wait for a year and let them suck my blood money until my contract finished. It is also hard to contact them i have mail them several times about the issues but only got replied once. I am very unsatisfied with the service.
Great but not a lot of communication
Hard to get a gym wanting to participate on fitness passport. I am told to fill out the survey but after nearly two years I have never seen a survey to fill out . Apart from that I love it
Good value for individual and family A lot of options at different gym Also at other swimming pools, thanks for the program.
Local gym recruitment
In my local area there are not many fitness passport supported gyms. One particular local gym has been attempting for almost a year got us to sign a support document with lots of signatures and they have been getting the (pardon the pun) run around.
It would be great if fitness passport would support local gyms. (Sues gym at Yamba in particular).
Just request supporting local gyms.
Really good for myself and partner as we can go to many different gyms or swimming pools. Its great that you don't have to be tied down to just one! In this way we can be flexible as to when or where we want to work out.
Refuses to provide accurate receipt for health fund claims
Fitness Passport will not provide a receipt which proves that I (dependant adult child) am an additional member on my mother's membership. This means that we are unable to claim both our gym memberships with our health fund rebate. Fitness Passport have provided this receipt in the past, but are not now. Incredibly unhappy with Fitness Passport not providing this as this seems unethical- I am simply asking for a receipt that reflects there is two people on the membership and shows the itemised cost for both memberships. Customer service response has been very unhelpful. I'm very upset with Fitness Passport and would recommend people think twice before joining due to poor customer service. A massive shame as I am very happy with the gyms I can use the passport for.
I recently joined and forgot my password. I did the forgot your password steps and got the email with temporary password to log in. It won’t let me. It keeps telling me the temporary password is wrong. Then I got a new one. Then it tells me I must confirm it, which I had!!! Frustrating. Can someone call me thanks
Difficult to contact
Initially difficult to contact - they operate by email only so there's no phone number to call. Once I was able to get in touch with them they were very professional and helpful
No application response - Fitness Passport
I am keen to join Fitness Passport and sent my application email on the 20-1-19, but have not had any response so far and it is the 1-2-19. I received the confirmation email on the 20-1-19.
Is there a direct phone contact number available so I can speak with someone directly?
My family signed up to fitness passport and we have never looked back. There are a huge range of pools around Sydney that we can access as a family, as well as countless gyms that I am free to visit anytime. My family loves it.
Very difficult to get in contact with.
Following signing up to fitness passport I was advised I would receive a membership card, it never arrived. I have been actively trying to cancel my membership due to a change in circumstances and no one replies to my messages. Fitness Passport is continuing to draw $ from my account. It’s been months amounting to hundreds of dollars. I still can’t locate a phone number to speak with a person to complain. Next step is the ombudsman.
Perfect for my family!
My family and I have been members of Fitness Passport for nearly 4 years now and love the flexibility of the program. My children get to use the pool and my wife and I use a few different gyms, so it's really worthwhile for us! I can see some negative reviews about the customer service, but I've never found this to be an issue - I've always gotten an answer within the 2 days they mention. We read the T&Cs so we knew what we were signing up to, and it's been great.
How do you private message
Hi there. Not sure how to private message in this service as I have tried to cancel within the 14 day cooling off period and no response from two ticket enquiries and an email. How do you private chat as I need this sorted before it gets out of hand
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