Good value for individual and family A lot of options at different gym Also at other swimming pools, thanks for the program.
Local gym recruitment
In my local area there are not many fitness passport supported gyms. One particular local gym has been attempting for almost a year got us to sign a support document with lots of signatures and they have been getting the (pardon the pun) run around.
It would be great if fitness passport would support local gyms. (Sues gym at Yamba in particular).
Just request supporting local gyms.
Really good for myself and partner as we can go to many different gyms or swimming pools. Its great that you don't have to be tied down to just one! In this way we can be flexible as to when or where we want to work out.
Refuses to provide accurate receipt for health fund claims
Fitness Passport will not provide a receipt which proves that I (dependant adult child) am an additional member on my mother's membership. This means that we are unable to claim both our gym memberships with our health fund rebate. Fitness Passport have provided this receipt in the past, but are not now. Incredibly unhappy with Fitness Passport not providing this as this seems unethical- I am simply asking for a receipt that reflects there is two people on the membership and shows the itemised cost for both memberships. Customer service response has been very unhelpful. I'm very upset with Fitness Passport and would recommend people think twice before joining due to poor customer service. A massive shame as I am very happy with the gyms I can use the passport for.
I recently joined and forgot my password. I did the forgot your password steps and got the email with temporary password to log in. It won’t let me. It keeps telling me the temporary password is wrong. Then I got a new one. Then it tells me I must confirm it, which I had!!! Frustrating. Can someone call me thanks
Difficult to contact
Initially difficult to contact - they operate by email only so there's no phone number to call. Once I was able to get in touch with them they were very professional and helpful
No application response - Fitness Passport
I am keen to join Fitness Passport and sent my application email on the 20-1-19, but have not had any response so far and it is the 1-2-19. I received the confirmation email on the 20-1-19.
Is there a direct phone contact number available so I can speak with someone directly?
My family signed up to fitness passport and we have never looked back. There are a huge range of pools around Sydney that we can access as a family, as well as countless gyms that I am free to visit anytime. My family loves it.
Very difficult to get in contact with.
Following signing up to fitness passport I was advised I would receive a membership card, it never arrived. I have been actively trying to cancel my membership due to a change in circumstances and no one replies to my messages. Fitness Passport is continuing to draw $ from my account. It’s been months amounting to hundreds of dollars. I still can’t locate a phone number to speak with a person to complain. Next step is the ombudsman.
Perfect for my family!
My family and I have been members of Fitness Passport for nearly 4 years now and love the flexibility of the program. My children get to use the pool and my wife and I use a few different gyms, so it's really worthwhile for us! I can see some negative reviews about the customer service, but I've never found this to be an issue - I've always gotten an answer within the 2 days they mention. We read the T&Cs so we knew what we were signing up to, and it's been great.
How do you private message
Hi there. Not sure how to private message in this service as I have tried to cancel within the 14 day cooling off period and no response from two ticket enquiries and an email. How do you private chat as I need this sorted before it gets out of hand
Difficult to contact and very poor response time
We signed up for a fitness passport and have logged a job twice to have it cancelled within the 14 day cooling off period. To date we have had no response and they have started deducting money from our bank account. Unsure how to contact these people as there is no number in the system? Any ideas? Wouldn't recommend signing up for this as it is very difficult to cancel or contact anyone.
Fitness industry game changer - for the better - excellent !!!
Individual Gym's have had monopoly contracts on memberships for many years.
Fitness passport ( FP) allows its members to pick and choice among different gyms.
If FP members are not happy with a particular gym - we can now go somewhere else.
gym users with FP are now no longer locked into a contract at a particular Gym.
Now its not just gym's giving smiles / service,,, to sign-up members under contracts,
Gyms now need to provide ongoing service at the gyms.
to keep FP members coming back to a particular gym and swiping the FP card
thank you Fitness Passport. Impressive.
Think twice before joining
The original review i wrote for fitness passport reflected an incredibly difficult time i had trying to cancel my membership.
Some of the staff at fitness passport are very hard-lined and follow the policy strictly with no understanding or empathy for their members.
[name removed], on the other hand, was compassionate and understanding and was quick to resolve my issue. I truly appreciate her assistance!
If you are thinking about fitness passport, think carefully and commit to it for the long run.
Good idea Poor service
Have been a member for 5 years, membership covers a range of gyms and swimming pools. I have membership for myself and my partner, we find it cost effective and usually easy to use. There's a lack of service / support if you have difficulties, if you have difficulties or any questions the extensive list of FAQ on website dont cover theres no contact number you can call and online enquiries can be slow to respond. They say they aim for 48hr turn around.
As soon as my son turned 18 a few months ago, (still fully dependant and at school) Fitness Passport wanted to start charging additional fees. We were already paying for an extra single membership for our (also dependant, at uni) 21 year old daughter.
Subsequently converted to a single membership (after paying a penalty fee) and will be cancelling as soon as the contract runs out.
If I went to the gym enough to actually get my money's worth, I'd be Mr Universe.
Be warned, FP will not waive any fees unless you meet their stringent requirements.
Got charged before I can use the service
I initially signed up with a different gym, then I switched over with fitness passport.
on 20th Nov, I got a message said my membership was approved but I need to wait 2 weeks for my membership card. Then 2 days later I got charged for the next 2 weeks, it did not make sense to me as I cannot use the service without membership card for that two weeks. At the same time, my gym I signed up initially charged me for that 2 weeks as well.
I sent inquiry about it, all responses I got were it is your problem with my initial gym.
They even got my last name wrong many times.
Great until you try to cancel the membership
Used it for 3 years all great. Until I tried to cancel the membership. They continued to deduct payments while at the same time barring me from accèss to the gym. Responses to emails were prompt but did not answer the questions I asked like how to actually stop payments being deducted.
My partner and I were former caretrac clients. As they have folded we were converted onto my fitness passport. We now come to find out that our membership is double the cost of our caretrac membership.
We are now being charged $42 a week.
Today we read it is $300 to cancel our membership.
This has made me very upset and at this point I definitely would not recommend this company onto any of my clients, friends or family.
Too expensive when oldest turns 18!
My direct debit also increased to $74.50 a fortnight as my son turned 18!!! Way too expensive now. How do I cancel? Need a better communication system.
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