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Fitness Passport
2.9 from 343 reviews · View Statistics
See the Best Bootcamps & Fitness Programs in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    3.0 (131)
  • Rates and Fees
    3.3 (30)
  • Customer Service
    3.1 (35)
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Drew
Drew
  • 5 reviews
  • 2 likes

Good customer service

published

Had some issue with what I would regard as somewhat misleading marketing regarding the issue of having to buy extra passes/memberships for certain gyms. Thank you for reaching out to me proactively and sorting my issues out.

Customer Service
5/5
Incentivised Review No
Fitness Passport
Jasmine D.Fitness PassportSend a private message

Hi Drew,

Thank you for your feedback and glad that we were able to assist!

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Refunded me some cash after misunderstanding

published

They refunded me 2 months membership fees after a misunderstanding as a goodwill gesture. I was impressed with that. They were legally within their rights to hang onto the cash. Gotta hand it to them.

Value for Money
4/5
Rates and Fees
4/5
Fitness Passport
Jasmine D.Fitness PassportSend a private message

Hi Damien,

Thank you for the great feedback and we are happy that we were able to assist you!

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Impossible to contact anyone

published

Trying to contact anyone is such a nightmare. I sent 3 enquires about cancelation and it was only when I threatened fair trading that I received a response. The program is ok, but you lose so much money if you want to hold or cancel membership so not really worth it.

Value for Money
1/5
Rates and Fees
1/5
Fitness Passport
Jasmine D.Fitness PassportSend a private message
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Additional fees and limited access

published

Every gym in my local area (except one) has an additional access fee, each in excess of $49.
The only gym without an additional fee is only open during staffed hours!!! I.e. no access late nights or weekends (when frontline workers are typically more free). Now - this may have been stated on the website, but it certainly wasn't made obvious and is disappointing. Wouldn't have signed up if I'd known this and now locked in for a year. Also very difficult to find a list of the facilities available to you, the map is not user friendly and likely why I failed to notice the additional fees in the first place.

Value for Money
1/5
Rates and Fees
3/5
Fitness Passport
Jasmine D.Fitness PassportSend a private message
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Nat
NatSouth East Queensland, QLD

Communication was great and addressed my concerns promptly - feel very valued.

published
Value for Money
5/5
Rates and Fees
5/5
Fitness Passport
Jasmine D.Fitness PassportSend a private message

Hi Nat, thanks for the great feedback!

We are so happy to hear that Jasmine was able to assist you, and we look forward to having you continue as a Fitness Passport member.

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Disappointed with changes

published

Very upset to hear that x 6 pools and gyms in Sydney have been removed from fitness passport.
As a frontline healthcare worker for many years and throughout this pandemic, I feel very let down. The whole idea of the fitness passport is to be able to access most centres. When working in different areas or visiting family, I can maintain my health regimen.

Value for Money
3/5
Rates and Fees
3/5
Fitness Passport
Jasmine D.Fitness PassportSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Juliiieee
JuliiieeeSydney, NSW

Best service and such quick responses

published

I have never dealt with such a genuine service like this before where they actually care about the individual. Lavenia thank you for all your assistance it was much appreciated

Value for Money
5/5
Rates and Fees
5/5
Fitness Passport
Jasmine D.Fitness PassportSend a private message
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Paul
PaulGreater Melbourne (Metropolitan), VIC

Handy Product. Not perfect, but handy

published
Value for Money
4/5
Rates and Fees
4/5
Fitness Passport
Jasmine D.Fitness PassportSend a private message
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Sails
SailsFar North Queensland, QLD
  • 2 reviews
  • 1 like

Exceptional customer service

published

Can not fault the service, very responsive and flexible. A staff member Ron has been extremely accommodating when my needs as a customer have changed over the past year. Highly recommended.

Value for Money
5/5
Rates and Fees
5/5
Fitness Passport
Jasmine D.Fitness PassportSend a private message

Hi Sails, thanks for the positive feedback and we're glad to hear Ron was able to assist you with your changing needs!

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Great company, great value

published

Great value and really great customer service; Daiana is a champion, she really gets it.

Been a member for years, will be a member for many more.

Zero complaints, just praise, highly recommend Fitness Passport

Value for Money
4/5
Rates and Fees
4/5
Fitness Passport
Jasmine D.Fitness PassportSend a private message

Thanks for the great feedback, Robert. Glad to hear you're enjoying the program and we're happy to have you on board!

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Needs an easy to use app

published
Value for Money
3/5
Rates and Fees
3/5
Fitness Passport
Jasmine D.Fitness PassportSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Adam
Adam
  • 2 reviews

Great service and value for money!

published

For over 5 years I had the convenience of using several gyms and pools while commuting for shift work. The support and value from this service was exceptional.. easy to join, add family, prompt service and support from staff. I would highly recommend Fitness Passport.

Thank you to all the staff at Fitness Passport.

Adam

Incentivised Review No
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Melanie F
Melanie FSydney, NSW
  • 4 reviews

Fantastic initiative and outstanding customer service always

published

Do yourself a favour and sign up with Fitness Passport or encourage your employer to offer the program. It is excellent value for money, there are loads of venues included to support your exercise regime or fitness journey and the their customer service is first class.

Value for Money
5/5
Rates and Fees
5/5
Fitness Passport
Jasmine D.Fitness PassportSend a private message

Hi Melanie, thanks so much for your positive feedback!!

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Beth
BethGreater Melbourne (Inner), VIC
  • 2 reviews

Easy to use and good customer service

published

I found the customer service from Fitness Passport really prompt and helpful. They were great in suspending memberships due to covid lockdowns and very easy to use. Would have loved a few extra gyms to be part of the initiative, but overall a great experience.

Value for Money
5/5
Rates and Fees
4/5
Fitness Passport
Jasmine D.Fitness PassportSend a private message

Hi Beth, thanks for the great feedback!

Similar opinion? Write a review on ProductReview.com.au!
Remo Green
Remo GreenSydney, NSW

Great service, lots of locations and great price, excellent customer service

published

I have used FP for years, had the family pass. Got heaps out of it. When I left my employer, I was unable to get access my card to process cancellation. FP were very understanding, they confirmed I left my employer and refunded me a small over charge. I then got a followup call to check everything was good, I really appreciated that. Thanks FP.

Value for Money
4/5
Rates and Fees
4/5
Fitness Passport
Jasmine D.Fitness PassportSend a private message

Hi Remo, thanks for the positive feedback! We're glad to hear we were able to resolve this to your satisfaction and hope to have you back on the program soon!

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Questions & Answers

Thomas N.
Thomas N.asked

Hey, are government teachers on the fitness passport eligibility list?

1 answer
Fitness Passport
Jasmine D.Fitness PassportSend a private message

Hi Thomas,

We do have some Department of Education employers on the program, I have sent you a private message regarding this so I can better assist you with your query.

lytu
lytuasked

is kmart apart of the employers list?

1 answer
Fitness Passport
Jasmine D.Fitness PassportSend a private message
Sharon S
Sharon Sasked

Hi, can you tell me me if (ETM)Events Travel Management are are a part of this Fitness Passport please?
Thanks,
Sharon

4 answers
Fitness Passport
Jasmine D.Fitness PassportSend a private message
Sharon S
Sharon S

Thank you!
Is the fitness passport for NSW only?

Fitness Passport
Jasmine D.Fitness PassportSend a private message
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Get an answer from our members and Fitness Passport representatives

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