Fix It Right Plumbing

We had a fantastic experience with Fix It Right Plumbing, especially with our plumber, Thane. What we initially thought would be a simple repair turned out to involve several different issues. Thane took the time to carefully inspect everything, explain each problem clearly, and walk us through the solutions one by one. He was professional,… Read more

knowledgeable, patient, and made the entire process much less stressful.

We genuinely appreciate all the work he did for us and the care he showed throughout the job. We would absolutely recommend Fix It Right Plumbing to anyone needing a reliable and trustworthy plumber.

Thank you to the entire team, and a special thank you to Thane!

I would not recommend this plumbing service. I was charged over $600 for what turned out to be a simple toilet leak repair. The leak detection fee was very expensive, and the issue was resolved by replacing a toilet inlets valves with new Fluidmaster Not providing quote before job starts. I was also charged for an additional visit when the… Read more

plumber claimed they couldn’t gain access, as no appointment time been confirmed. Based on my experience, I strongly recommend getting a second quote before agreeing to any work. The charge is absolutely beyond reasonable and unacceptable!!!

Steve and I recently had Thane from Fix it Right plumbing completely change our 40 + year old stormwater pipe system in our front and backyards ... it was breaking apart and stormwater wasn't flowing to where it should. Thane worked with us for 2 weeks and in that time was helpful, made us aware of what was being done, was polite, hardworking and… Read more

a credit to the company. We would recommend Thane to anyone needing major plumbing done. Everything was left tidy and all rubbish cleaned up and taken away. Thanks Thane.

Fix-it Right plumbing has been nothing short of amazing. Our house has had multiple plumbing issues over the past few years and each time we contacted them, Fix-it Right arrived within 24hrs to assess and resolve the issue. Any questions I had, Gerry would take the time to show me the problem he was working on, explain it to me in terms I… Read more

understood and provide advice to assist with the particular issue in the future.

Prior to any work commencing, all costs and the scope of work was explained, along with any other options which were available.

Quality work and punctual, professional tradesmen.

Highly recommended.

We had a fantastic experience dealing with Gerry. He completed our “Doomsday prepping so we ain’t stressing” project on our water tanks and I was so impressed with his expertise, great customer service, offered options, quick quoting and quick turn around to complete our job. Couldn’t speak more highly of him or his work. Bravo Fix it Right Plumbing

I was quoted over $6000 for job. Was told I would need to replace my entire hot water system. Felt pressured to sign on the spot and tactics used felt unreasonable. I sought a second opinion.. job cost me $150 and was just a hose connection that needed to be replaced. I am shocked at this level of negligence. Thousands of dollars they tried to scam from me. Show details

Booked to have our water fixed(no water) was booked between 10am-4pm,had to chase them,only to be told the plumber assigned could not make it,then to be told could not get to us until next week! Xmas day is just about upon us!Do not use this lot they simply do not care.

My Daughter had just bought a new house and the gas HWC was turned off. Despite my best efforts i couldnt re-light the pilot light. She called Fix It Right, guy turned up took the cover off the HWC, said it was a 2011 model and past its used by date, wasn't interested in doing anything further. Quoted $4k for a new one or $3.2k for continuous flow… Read more

which would need installation of a power point. Said it would be $480 to look at it any further with no guarantees it could be fixed. She paid the $55 and sent him on his way. Got another plumber in to have a look, issue was a lock on the gas meter which he quickly resolved, ignited the pilot light and the main burner fired up and later that day had a perfectly working hot water system, $100. The Fix It Right Low callout fee is a scam to gouge you when onsite. Wouldn't an experienced plumber maybe just check the gas meter was working when he could see you were just moving in?

Jared was the main plumber on large job involving sewer and stormwater drains. He clearly told us the problems, gave us options and recommendations. The job was completed efficiently and the service was professional and friendly. Highly recommended. Also a commendation to Rachel and Tamara who were the initial contacts. One of the best firms I've dealt with.

My husband and I had trouble with groundwater coming into the house after rain, as our house is located in an elevated area. After Gerard from ‘Fix It Right Plumbing’ came, he diagnosed the problems easily and accurately using modern instruments, and explained to us about the problems and a plan to fix them. He and his colleague Blaze worked as a… Read more

team very efficiently and professionally as quickly as possible (next day). After completion of their work, our downstairs looked tidier than before they worked. The work they have done is very satisfactory. Furthermore, they are friendly and easy to communicate with. We would definitely call them again in the future when plumbing works are required. Maria from Canberra

The team at Fix It Right got back to me immediately, sent someone very quickly, and once they identified the problem, they fixed it for me the next day. The cost to investigate the leak was half anywhere else. Amazing correspondence and quality of work. Highly recommend. Thanking you! Kylie B Show reply

I am very happy to recommend both Jack and Heath from Fix It Right Plumbing. They were courteous and friendly and fixed my leaking fractured hot water pipe in a professional and timely manner. Show reply

Experienced my first major plumbing issue as a home owner and Thane was incredibly helpful. He installed a new hot water system after it burst, and inspected the rest of my plumbing, finding several other issues that needed immediate attention due to age (downside of buying an older place). He explained everything very clearly and made sure I knew… Read more ·  1

exactly what was happening and why. He ran through the pricing and made sure I knew what I was up for, plus discussed different options with me. He took the time to make sure everything was installed correctly and double checked all his work, and made sure I was happy. He left my place clean and tidy. Thane was very kind in what was a stressful experience and was very reassuring throughout this two day ordeal. Plus my cats liked him which is a great review on its own!

Full credit goes to Mitch. He asked some questions, investigated the variables, conducted a series of tests, then found the problem area to the exact precise location. He is very pleasant, experienced, and knowledgeable. Many thanks to the company for sending such a skilled plumber to resolve our issue. Show reply

Thane was quick and efficient in fixing our gas line issues at our investment property. He walked me through the process, did tests on the property and his work was extremely clean. Thanks Thane ! Show reply

We called Fix It Right Plumbing to fix a toilet. Harry was very professional and showed me the cause of the problem. He also recognised that we had a problem with water pressure which he was able to correct in a short space of time. Thanks for your assistance Harry! Show reply

One of the jobs on my property was to install a pressure reduction valve at the water meter. Retail cots of the part at Reece is $80 (incl. gst) Half hour job to install. The simplest of tasks. Fix-It-Right price - $535.

My requirement for plumbing assistance was initiated by failure of a downpipe system from the garage gutter to water tank. The gutter outlet had rusted out needing replacement, and one joint in the 90mm pipe needed regluing. Approximate retail cost of the outlet - $5. Estimated time to fix – 1 hour. As the existing installation ran the down… Read more

pipe over the gutter on the workshop attached to the rear of the garage (thereby making cleaning the gutter extremely difficult), I requested relocation of the pipework. That was refused by FIR. Not the easiest of tasks, but feasible, and a better outcome for me the customer.

I was left with the only option from Fix-It Right for replacement of all the existing pipe system, with an identically located new system. Inclusion of a Deks fitting allows for marginal movement of the pipe. Retail cost of pipe and fitting – about $100. Work-time - about two and a half hours work.

Fix-It Right job price - $2244

Complete scam pricing. Simple job to fix a toilet seal. Usually costs around $200. Quoted $600 just to take the toilet off. Also kept trying to find other work so they could scam me further. Would never hire. You will be paying at least 3 times more then it is worth.

Customer Service Above & Beyond ! – I wanted to thank the friendly and kind service of Traci from Fix It Plumbing. I was working from home and caught up in meetings. Traci was so accomodating and flexible to leave me to my meetings. Traci was also emphatic to our situation and offered us options. Although we did not proceed with going ahead with the quote I wanted to take the time to call out this customer experience being above and beyond. Thank you so much Traci ! Show details ·  1

Well done – I had a bad odour coming from under my bathroom sink. Jack found the source of it even though he had to climb under my house to find it. Friendly and professional. Hopefully won't need to but would definitely call them again for any other plumbing issues. Show reply

Great plumber – Had a kitchen sink blockage and found fix it right online who was able to come on site on the same day, while the others who advertised that they can, couldn’t. It was later than the agreed appointment time, with a slightly later notice, due to a previous job, but at least the immediate problem was fixed in the end. Joesph was friendly and kept my… Read more ·  1

place as tidy and clean as he could with the job, advice was given and price quoted before the start of the job. Though it was late in the evening, Joseph took time to unblock the pipe to get things going again for the night. Thank you, Joseph!

Service - fine, Price - Outrageous – Job was booked quickly & efficiently. They attempted to cancel last minute. Price quoted to replace a kitchen tap supplied by us - $465. Don't be fooled by the "we don't charge for travel etc" line, you pay above & beyond that

Excellent service Fast and Reliable – We called Fixit Plumbing as we had a gas leak. I had tried a number of plumbers in our area and none could come out. Fixit plumbing not only came out but fixed a couple of other issues we had while they were here. Jarryd was awesome! He let us know the price at every step. He showed us what needed doing and ensured everything was safe. Highly recommend these guys, price was great and the job completed properly. Thanks Jarryd. Show reply

Job well done – This year, I have used Fix it Right Plumbing two times for different reasons. Kyle was assigned both times and he is very professional and always on time. He helped fix the overflowing gutter from all the rain that we are getting now. Highly recommend the team. Show reply

Job excellent well done – I’ve contacted Fit-it-Wright Plumbing for a leak in the shower. Jack came to inspect the issue and since he was there I’ve asked him to replace three toilets and all the tape wares, shower heads and garden tapes. I’m very happy with his work. He was very professional, attentive, knowledgeable, clean, tidy and punctual. I would keep using Jack for future need and recommend Jack to family and friends. Thank you Jack for your beautiful work. Show reply

Professional, focused and honest – Joseph immediately identified the problem and fixed it. The fault although simple had been a concern for us for many months. He new what he was looking for and how to simply fix it. His professional approach was much appreciated as was his survey of plumbing throughout our house and his advice of what we need to keep an eye on over the coming years. Show reply

Professional and great communication – Contacted Fix-It-Plumbing regarding a lingering odour issue in our home. Jack from Fix-It came and he's been the best plumber we've had come around to assess the problem so far. He's professional, knowledgeable and most importantly, a great listener and communicator. Odour is a difficult one to isolate but his process of elimination and… Read more ·  1

justification of the potential source of odour, led us to a possible damaged seal to the downstairs toilet. We agreed this would be the best and likely place to begin and fingers crossed, would soon resolve our issue. Would we recommend Fix-It-Plumbimg for your plumbing needs based on the service we recieved, you bet!