1,141 reviews
AI reviews summary
GHS Plumbing and Electrical maintains an overwhelmingly positive sentiment, characterised by high praise for the technical expertise and interpersonal skills of its tradespeople. Customers frequently highlight the company's ability to respond rapidly to emergencies, particularly for heating and hot water failures. While the vast majority of feedback is exemplary, a small segment of users has raised serious concerns regarding pricing transparency and aggressive sales tactics.
Pros
- Professionalism and Communication: Tradespeople are consistently described as polite, respectful, and thorough in their explanations. The company’s automated communication system, including text updates and ETAs, is highly valued for its reliability.
- Rapid Emergency Response: The service is noted for its speed, often arriving within an hour of a call-out to address urgent issues like gas leaks, burst pipes, or failed heating systems.
- Workmanship and Cleanliness: Installations and repairs are frequently cited as being of a high standard, with multiple reviewers specifically commending the staff for cleaning up thoroughly after completing their work.
- Knowledgeable Advice: Staff often go beyond the basic repair to offer maintenance tips or identify secondary safety issues, such as insurance requirements or potential roof leaks, without being perceived as pushy.
Cons
- Pricing Transparency and Value: A recurring point of contention involves "all-in" quotes that lack a breakdown of labour and parts, leading some customers to feel overcharged compared to competitors.
- High-Pressure Sales Tactics: Some reviewers reported being pressured to accept expensive quotes on the spot to secure "same-day" discounts, with limited time to seek alternative pricing.
- Refund Difficulties: Multiple negative reviews mention challenges in recovering deposits or being charged significant administrative fees (e.g., $220) when cancelling services before work began.
- Administrative Friction: Occasional complaints surfaced regarding "grumpy" office staff and delays in the removal of old units (such as hot water systems) from the premises.
Verdict
GHS Plumbing and Electrical is a highly reliable choice for homeowners seeking prompt, professional, and high-quality trade services, especially in emergencies. However, customers should be prepared for potentially higher-than-average costs and are advised to request detailed quotes before committing to large-scale works.
Reviews with attachments
Great guys, cleaned up and very respectful. Work was finished to a great stardard, and communication of what was happening was promptly communicated. Show reply
Wrote and afraid lost review but … I could not be happier nor more impressed than I am with Nick yesterday, great & very efficient and helpful, … and Kyle today. OMGoodness, Kyle was a super efficient, strong, friendly young man! And he did not leave a scrap of rubbish … all clean. The only thing he left behind was a Very happy customer so thanks to all. Show reply
Steve fixed our tap and pipe in less than an hour. He was friendly and professional. When explaining what needed to be fixed he was upfront about the cost and explained everything clearly. Highly recommend him Show reply
Quick response and quality install from Pat , very happy, re-assuring to know there are still good Trades people out there Show reply
Hot water not coming out from the shower – Karl and Thomas promptly responded to our issue with the hot water not working in the shower. They were incredibly attentive, thoroughly investigating the problem and quickly identifying the source. Not only did they arrange for a new hot water system for us with impressive efficiency, but they also went above and beyond by identifying other… Read more · 1
potential leaks during their visit, which they addressed as a complimentary service. Their professionalism and proactive approach made a significant difference, and we’re grateful for their expertise.
Latest follow-ups
Gutter guard – Zac did a good job, very friendly and always on time
Follow-up · Thinking about it, it was expensive and leaves still get under the gutter guard. I had someone come and clean the gutters and they said it was a poor job. I wouldn’t use them again.
Ty was brilliant, went straight to the source of the problem,very pleasant and respectful. Explained the cause and what was required,would have no hesitation in using and recommending your company again. Show 2 replies
Follow-up · Drain blockage,2.5 hours cost $1300 which in hindsite was ridiculously high having spoken to other companies.
Positive reviews
Steve is really knowledgeable and explains thoroughly. I would definitely call him for my future plumbing works if needed. Really a kind and genuine tradesman. Thankyou. Show reply
Ty came out to fix a toilet leak. He was professional and it was evident he is experienced and knows what he is doing. He made sure to explain everything to us and we are happy with the work he did. He also cleaned the area he was working in before he left. We recommend him and would definitly use his services again. Show reply
Prompt and efficient service from Nick, Ty and Abz. Proactive company and Nick identified problem which has been rectified . Kept up-to-date on progress which met all expectations
Negative reviews
BAD experience! scammed me of my money! Demanded payment upfront for which i paid a deposit of $500. They claim works had commenced to demand full immediate payment when NO Works had commenced at all.. no works were ever even initiated! I demanded a refund, they say it is going to take up to 10 business days and will keep $220 as per their… Read more
policy for failing to provide the service promised … Nothing wad done! NOTHING! Scamming me of $220. A matter for the ACCC to deal with. Watch out so it doesn’t happen to you
Hi Sandra, We need to be clear that… Read more
Our ducted gas heating system failed at short notice. I phoned three companies for a quote. The first company to provide a quote was General Home Services. The quote was supplied, and discount applied on a sliding scale, as they could install the following day. There wasn’t the opportunity to receive other quotes and the price was only valid if I… Read more
accepted today. A deposit had to be paid the same day. Reluctantly I accepted the quote, and paid the deposit. I was leaving for work and phoned the company to complain about the sales tactics (accept the quote, today’s price etc) I put the quote on hold until I received other quotes. Two other quotes were substantially cheaper than this company. I request a refund of my deposit. After futher discussion and emails a refund of 90 % of the initial deposit was received. However this took longer than the expected 5-7 business days, and required more emails to be sent.
Based on my experience with this company, I wouldn’t recommend them.
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I’m the home owner and was away on holiday and my daughter and her partner were taking care of the place. They called this company with a plumbing issue and the guy who came out made it to be a major job. He gave them a ridiculous quote and got them to pay before the job was done. The work was done in less than an hour and the supply of the tap,… Read more
copper tubing and joints would cost less than $100. The total cost of the job came to over $800. When I got back from my holiday , I called them for a breakdown to find out the labour cost. I was told that they only quote for the whole job. They do it this way ,so that they can rip off vulnerable people who are not aware of prices. Do not fall for the 5 star reviews given by others. If it was possible I would give them zero stars. The Victorian Consumer Affairs have them listed on their “Public Warning “ list.
Thank you for your message. I’ve… Read more (+3 replies)
Recent reviews
I contacted the team about roof issues we were having at home. From the time I first contacted by email to when the repairs were made, the service and communications have been fantastic. My job was rescheduled due to weather issues and the team fit us in at the first available time. The guys came, did the repairs and left it clean and tidy. Very happy customer
Excellent service and very reliable and trustworthy. Ty and his co worker were very efficient and explained everything thoroughly. Job well done and definitely recommend. 5 star service Show reply
Thank you Ty and his apprentice for installing my new gas hot water system. Ty was incredibly professional and knowledgeable advising me on the steps of the installation. I appreciate Ty taking the time to answer my other pluming related questions and providing helpful advice. He’s truly an asset to your company and I would use his services again. Thank you Ty for all your help. Show reply
I am so impressed with this team of friendly professionals. And it is great that they offer 4 different services within the one company. Harry the electrician was so dedicated in finishing the job no matter how hard or long it took and did a great clean up afterwards. The guttering and plumbing guys did a great job too. And the company’s communication was fab. Thanks guys. You are now my forever tradie company. Regards Judy Green
We had Tyrone relpace our toilet. The toilet did not fit properly, so Tyrone stopped and had a chat to us to explain what the issue was. He came up with a solution that left us very happy. We found him to be honest and passionate at what he does. Thank you very much. Show reply
A HUGE THANK YOU to Ty & Lachlan for their amazing efforts (in the persistent rain) to replace my Mum’s gas line after discovering a gas leak. Mum is enjoying her new cooker which was installed once the gas line was tested and safe. If you are a pensioner and looking for experienced and reliable plumbers, then I highly recommend GHS! Your safety… Read more · 2
is always first and foremost and Ty & Lachlan acted promptly to ensure my Mum and her home are safe. Thank you again. Tania
Excellent - on time, good communication and most importantly, works all seemed good and professionally executed. The team being Steve, Daniel, Harry, Abdul were all great but special mention to Tyron who went above his duties to ensure everything was done to our satisfaction including removal of all rubbish, even rubbish left by other people. Highly recommended. Show reply
Easy and simple process from quote to completed job. Reasonably priced, compared to other quotes. Punctual and pleasant site crew and office team, recommend for quality and high standard of work. 10/10. Show reply
Find out how GHS Plumbing and Electrical compares to other Plumbers
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Called to organise to have my slip systems serviced. Harry attended and carried out the service for us. He took the time to show my son how to complete basic maintainence to help increase the time between needing service of the systems. Couldn't be happier with the results Show reply
Harry and Shane were complete gentlemen and fantastic tradesmen. The work was completed to a high standard and I will be using General Home Services again for my next job. Well done everyone Show reply
The service from GHS was excellent. Harry, the electrician fixed an issue I thought was going to be problematic, but he was knowledgeable, efficient and so so pleasant to deal with. Would definitely recommend them. Show reply
Harry was great. He installed my new security camera and fixed another light for me. I was impressed that he took the time to ensure that the camera was synced to my phone and all set up correctly. Very happy! Show reply
I had an issue with a gas ring on my oven hob. A young man called Erind fixed the problem speedily and efficiently. He was professional, respectful and extremely well mannered. He is a credit to himself and the company he works for Show reply
We needed a plumber and after a call Steve (plumber) was with us in quick order. In assessed the issue and had our washing machine problem fixed in no time. A fantastic service, efficient, effective and Steve knew his stuff.
Highly recommend General Home and Services!! Super professional, friendly and thorough. Shout out to Steve the plumber! Found the problem quickly, showed me the problem, offered me a decent quote and overall showed great professionalism! Thank you again!
Absolutely fantastic service. Both Nick, who did the initial callout and Kyle, who did the repair on or leak gave top tier service. Friendly, helpful and explained everything really well. Will be using again when needed. Show reply
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