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The Original PC Doctor

The Original PC Doctor

4.5 from 496 reviews · View Statistics
See the Best Phone / Computer Repair Services in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Customer Service
    4.7 (240)
  • Job Satisfaction
    4.7 (227)
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Debbie
DebbieSouth East Queensland, QLD
  • 2 reviews
  • Verified

So helpful and patient!

published

I work from home 50% of the time and my PC had been running so slowly for quite a long time and I just didn't know what to do with it to fix it. So rather than hurl it forcibly from my veranda, I decided to see if The Original PC Doctor could help me by remoting into the machine and seeing if it was a software problem (as I suspected) or a hardware issue. They were able to make it happen that afternoon within a couple of hours. I was put in touch with James from Tasmania, who was great. He was very patient, answering all my questions, and I can report that today my PC logged in faster than it has in about two years. Very happy!

Customer Service
5/5
Job Satisfaction
5/5
Incentivised Review No
The Original PC Doctor
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  • Verified

Will definitely use them again

published

Prompt, Friendly and Efficient - my problem was fixed fast. Jay was really helpful and made sure that all issues were resolved. I have them on my speed dial for future meltdowns!! Thanks PC Doctor.

Customer Service
5/5
Job Satisfaction
5/5
Incentivised Review No
The Original PC Doctor
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  • Verified

Literal life savers!

published

My laptop crashed, thought i lost all my uni work but these guys were so understanding and sent Edward who is a magician out the next day and got all my work back. He was so kind and funny, really personable. Emil who i spoke to on the phone when making the booking was really sweet too and understood how stressed i was. Will definately book this guys again!

Incentivised Review No
The Original PC Doctor
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Stan
StanGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Great service

published

Arrived on time, friendly, professional, had my computer up and running again in no time! Company keeps you informed by phone/text and follows up afterwards to make sure problem has been solved.
I Have no hesitation in highly recommending The Original PC Doctor to anyone that has computer problems.

Customer Service
5/5
Job Satisfaction
5/5
Incentivised Review No
The Original PC Doctor
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Review collected in partnership with The Original PC Doctor

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  • Verified

Looking forward to call again

published

Jay fixed all my issues, was keen to get the job done, moved through my list of jobs in timely manner.
Very Happy with his performance and will be calling again as soon as the next problem arises

Incentivised Review No
The Original PC Doctor
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  • Verified

Service as it should be.

published

Steve was punctual, friendly, professional and prepared to answer questions after returning our computer from major surgery. Pleased to say that he represents his Company most ably and is a good ambassador.
Garry & Trisha.

Incentivised Review No
The Original PC Doctor
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  • Verified

Excellent and patient service

published

I had a positive experience again with The Original PC Doctor. The technician was very knowledgeable and explained everything. He was very patient and thorough. He exhibited a sound understanding of my problem.

Customer Service
5/5
Incentivised Review No
The Original PC Doctor
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Review collected in partnership with The Original PC Doctor

Garry
GarryMetropolitan Adelaide, SA
  • Verified

Efficient and Effective Service

published

My desktop had an intermittent problem, in that it would occasionally not reboot after shutting down unless all the power cables were removed for some considerable time. PCDoctor was prompt in providing a technician, and was very upfront about the cost structure. I was a little concerned about a possibly open-ended costing, but Deepesh was efficent, and his time-cost was most reasonable. A very satisfying outcome, and while I hope I don't need the service again, I will have no hesitation in calling upon them again if necessary.

Customer Service
5/5
Job Satisfaction
5/5
Incentivised Review No
The Original PC Doctor
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PeterM
PeterMGreater Melbourne (Outer), VIC
  • Verified

Can do anything

published

This guy seems to be able to sort out any problem you throw at him. Forgotten password? Not a problem. Fixed across all devices in minutes. Email issues? Not anymore. Setting up Word on multiple devices? Wammo- done. All job’s done quick as a flash.

Customer Service
4/5
Job Satisfaction
5/5
Incentivised Review No
The Original PC Doctor
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Erick
ErickSydney, NSW
  • Verified

Happy Customer

published

Howard completed the task and provided assistance beyond my expectation. He called the internet provider and raised the issues with the technical support. As the internet provider instruction was a bit technical for me, Howard did all the talking and then explained to me the issues.

Customer Service
5/5
Job Satisfaction
5/5
Incentivised Review No
The Original PC Doctor
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DavidS
DavidSSydney, NSW
  • Verified

Great service

published

My 5-year old laptop needed a new battery. I bought one online and once it arrived I called PC Doctor. Marc came the next day and installed it and tested the system. Everything worked fine again. He was most pleasant and knowledgeable. The charges were quite reasonable - cheaper than a washing machine or dishwasher repair.

Customer Service
5/5
Job Satisfaction
5/5
Incentivised Review No
The Original PC Doctor
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  • Verified

All my data recovered! Legend!

published

I had it on my to-do list to buy a hard drive to back up my USBs to but I didn't get around to it - and then, my main USB failed! PC Doctor to the rescue! Within 30 min my data was restored - thank you so much!

Customer Service
5/5
Job Satisfaction
5/5
Incentivised Review No
The Original PC Doctor
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Tony
TonyGreater Melbourne (Outer), VIC
  • Verified

First Rate Company

published

The Original PC Doctor delivered me a great product, on time and at a good price. When I had a small problem with it, their after sales service fixed it quickly and at no cost to me.

Customer Service
5/5
Job Satisfaction
5/5
Incentivised Review No
The Original PC Doctor
John P.The Original PC DoctorSend a private message
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Review collected in partnership with The Original PC Doctor

Wayne
WayneSouth East Queensland, QLD
  • Verified

Quality service

published

I don't have too many issuues with my computer but when i do these guys just do what they do best and just fixed it. John was great, he diagnosed the problem expained the process and all done. Thanks guys Highly recommended.

Incentivised Review No
The Original PC Doctor
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ShannonS
ShannonSGreater Melbourne (Inner), VIC
  • Verified

My computer finally works

published

Edward was great. My computer was running very slow. I would take 45 minutes just to get it going. Websites we very slow to load as well as opening documents. Now my computer is ready to go within a couple of minutes. Websites and documents open straight away without any lag.

Customer Service
5/5
Job Satisfaction
5/5
Incentivised Review No
The Original PC Doctor
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Review collected in partnership with The Original PC Doctor

Questions & Answers

Goran
Goranasked

Needs a new pc for mechanical workshop and all setups and backups. Removing some programe from old to newone, what you recomend and if you can give some price and needs A.S.A.P to install.
Thank you
Goran Hazbic

1 answer
The Original PC Doctor
John P.The Original PC DoctorSend a private message
Mike P.
Mike P.asked

Is there a restriction on reviews? I submitted an adverse review for a job done by The Original PC Doctor, following on from that review TOPCD attended and rectified My concerns. Subsequently I submitted a follow up review that has disappeared. Have tried retrievals etc. ?? Had tried to amend original review but couldn,t.
Suggestions ?? Mike P.

1 answer
The Original PC Doctor
John P.The Original PC DoctorSend a private message

Hi Mike, thanks for reaching out to us. You can contact product review direct if you want to modify any reviews, or via logging into your account and then modifying the review that way.

DougF1
DougF1asked

how do I get my computer cleaned with home service at Hackham.S/A 5163

3 answers
The Original PC Doctor
John P.The Original PC DoctorSend a private message
DougF1
DougF1

Will it be very expensive. I'm thinking of updating my laptop. It's a MSi VR603. Have you any suggestions on what to replace it with for about $ 1,000

The Original PC Doctor
John P.The Original PC DoctorSend a private message
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