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The Original PC Doctor

The Original PC Doctor

4.4 from 244 reviews

Reviews

Review distribution

5 star
195
4 star
12
3 star
6
2 star
2
1 star
29

DMK

DMKSydney, NSW

  • Verified customer

Saved by The Original PC Doctor

published
Customer Service
Job Satisfaction

Review collected in partnership with The Original PC Doctor


JimF

JimFSouth East Queensland, QLD

  • Verified customer

Great Service -Crap Notebook

published

After chronic issues with a HP (Hopeless Product) x360 2-in-1, finally had these guys attend to look at the latest issue. Could not fault his professionalism, knowledge or performance....simply excellent. Just sad the hapless Notebook cannot keep up with even just casual, light duty use. Win 10 update took 39 hours recently to install....our other PC's did the same in under 3 hours....but regarding these guys.....excellent and thanks again

Customer Service
Job Satisfaction

Review collected in partnership with The Original PC Doctor

IanH

IanHGreater Melbourne (Outer), VIC

  • Verified customer

Great Service

published

Thanks to Andy who quickly assessed that my PC was broken and gave me some good advice on how to replace it. Then he helped me by setting up the new PC and reloading my software. A thoroughly knowledgeable person and very prompt in his attendance. I would not hesitate to recommend the PC Doctor to anyone with a computer problem.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Good Morning and thank you for your fantastic review Ian H, we work hard to deliver a quality experience to all customers and are pleased that Andy and the team have given you the experience you deserve. Kind Regards, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

Tam

TamGriffith 2603, ACT

  • 2 reviews
  • Verified customer

Amazing Service

published

This was the second time we have used PC Doctor for our urgent Pc upgrades and repairs Jeremy was our technician today he was very knowledgeable and fixed the problem in the quickest amount of time possible. The customer service from the time you call through to the technician is second to none and the company is a pleasure to deal with. Will be calling on Jeremy again for future upgrades.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor


Erwin

ErwinGreater Melbourne (Metropolitan), VIC

  • Verified customer

Thank you!

published

Thank you for fixing my laptop issue. I really appreciate the assistance. Now that I can continue my work now. Bruce is really helpful and so as Kathy. She is responsive and gentle. Thanks you guys!

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor


  • Verified customer

Prompt and thorough approach

published

Danilo provided excellent service with a thorough examination of the issue with a very professional and friendly manner. I appreciated the same day service, as advertised - thank you. The 14 day post-support is also a valued feature. The service provided by Head Office prior to and after the appointment was excellent.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor


CIM

CIMSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

The Original PC Doctor

published

I recently used the services of The Original PC Doctor, they were extremely prompt being able to help out with an hour of my request, the technician waiver knowledgeable and had both my Mac computers up and running with a short period of time.

Cathy

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor


Warning!! A very dodgy company

published

The policy called “no fix no charge” turned out to be a trap. They will charge you regardless( minimum 120 bucks).
My speaker was making clicking sound. After finding out my computer had a hardware fault, the technician made a diagnosis of water spillage without opening the computer. He suggested to upgrade the system or reset it. I said no, which means denying the solution offered. So they can charge you.
After I made a complaint, i was told that “you could be double charged for one problem, if the computer cannot be fixed the first time!!”

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor
KenB

KenBGreater Melbourne (Metropolitan), VIC

  • Verified customer

Fixed my PC problem completely (Slow internet/wifi)

published

Had problem with very slow internet wifi. After checking all possible causes, fixed with LAN cable connection to relocated wifi extender. Worked beautifully. PC Doctor are not cheap, but good and worth the charge.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi KenB, thank you for sharing your most recent experience with us. Great to hear your feedback on the Melbourne team, we will be sure to pass your feedback on to them. Have a lovely day from the team at The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

  • Verified customer

Do Not Use This Company

published

Initially they fixed my laptop only for it to break down two weeks later. They offered to repair it again which took over a month only for it to break down again two weeks later all the while not detailing me with an invoice or any information regarding what was wrong. Upon offering a third time they took the 99 dollar service fee for a technician to come pick it up and spent it on a courier service with terrible reviews that I couldn't contact instead which I quoted to about half of what I paid, all the while blaming it on my poor miscommunication. Extremely incompetent and unprofessional do not use this service.

Customer Service
Job Satisfaction
3 comments
The Original PC Doctor
John P.The Original PC Doctor
Matthew S.
Matthew S.
The Original PC Doctor
John P.The Original PC Doctor

Rhonda

RhondaMelbourne

  • 2 reviews
  • 5 likes
  • Verified customer

Very helpful

published

I called the Original PC Doctor when my Printer would not work. The problem was rectified, by Jay, and a Windows 10 Update was installed. He advised that a new modem would greatly improve the efficiency of our small system. Very prompt friendly service.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor


Nick

NickGreater Melbourne (Outer), VIC

Overpriced and pushy

published

Felt like i was being probed by a telemarketer, then the technician would not stop trying to up-sell me.
Money hungry and just trying to get every last penny from me the whole time.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

The reviewer stated that an incentive was offered for this review


Can’t get the basics right

published

They reinstalled windows, set a password which I never had before - did not tell told me once the install finished it would require a restart and when I restarted I could not get in as I did not have the password so locked out of my own pc and they could not get the tech that had just left

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

MMac

MMacGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Appreciated

published

I called the Original PC Doctor when my email had been hacked. I was very appreciative of the quick response and very impressed with Jay who cleaned up my computer and installed an anti virus program. I found Jay to be very pleasant, easy to communicate with and extremely helpful. From my experience I would not hesitate to recommend The Original PC Doctor. Thank you Jay.
Maureen

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi MMac, we appreciate you taking the time to share your experience our technician Jay. Thank you and we wish you all the best, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

JuileD

JuileDGreater Melbourne (Metropolitan), VIC

  • Verified customer

Problems Solved

published

My computer issues were solved within the hour. The PC Doctor is always my first port of call. Thank you for all your support. Highly recommend the PC Doctor. Five Stars

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Greetings Julie, thank you so much for taking the time to share your enjoyable experience with us online. If there is anything further we can do to assist; please feel free to contact us. All the best, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

Peter

PeterMelbourne

  • 3 reviews
  • 1 like
  • Verified customer

A Professional Company

published

My initial call was handled in a professional and prompt manner and an appointment was scheduled for the same day. Jay the technician was on time, personable and identified the problem quickly. He clearly explained the situation and put forward all the solutions possible. I would highly recommend The Original PC Doctor for all your computer needs.

Customer Service
Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Good Morning Peter, thank you for sharing your experience with our organisation online. Great to hear your feedback on Jay, we will be sure to pass your words of encouragement through to him. Have a lovely day from the team at The Original PC Doctor.

Review collected in partnership with The Original PC Doctor


James

JamesGreater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

urgent attention was needed..

published

My 101 year old Father was having trouble accessing his Computer. Appears it was a Flash Player problem. Benjamin visited & rectified promptly. Great service & Father is happy. I like that. Well done team

Job Satisfaction
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi James, thank you for sharing your experience with us. Great to hear your feedback on Benjamin and the Helpdesk team, we will be sure to pass that through to them. Have a lovely day from the crew at The Original PC Doctor.

Review collected in partnership with The Original PC Doctor


Anna 7250

Anna 7250Launceston, TAS

  • 2 reviews
  • 1 like
  • Verified customer

Great service, great results

published

Kathy and James from the Original PC Doctor provided a great service to remotely fix my computer and walk me through the issues. Kathy is a very clear communicator and ensured the booking with the technician, payment arrangements and other obligations were clear up front. James was a vert skilful technician identifying and resolving a number of issues with the laptop and making an effort to minimise the cost of service. I highly recommend this service.

Customer Service
1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor


  • Verified customer

True to their word

published

Technician was prompt, efficient, helpful, and personable. He delivered all that was promised by the office. We couldn't ask for more than that. Would definitely The Original PC Doctor again.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor


Brad

BradSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Did not properly fix issue and worked slow to bump in an additional time block

published

The Original PC Doctor have a 14 day guarantee. My issue returned after 25 days so not covered by this policy. An identical issue to the one they solved, meaning they did not fix it.
I had them come to me and they charge by 15 minute intervals. The tech intentionally dragged his feet "fixing" the issue to bump in to the next 15 minute block.
When I called to report the issue was not fixed, the person on the phone said it's outside their guarantee but she'll happily re-book the tech to attend at the usual rates. No thanks.

2 comments
The Original PC Doctor
John P.The Original PC Doctor
Brad
Brad

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