The Original PC Doctor

After chronic issues with a HP (Hopeless Product) x360 2-in-1, finally had these guys attend to look at the latest issue. Could not fault his professionalism, knowledge or performance....simply excellent. Just sad the hapless Notebook cannot keep up with even just casual, light duty use. Win 10 update took 39 hours recently to install....our other PC's did the same in under 3 hours....but regarding these guys.....excellent and thanks again

Thanks to Andy who quickly assessed that my PC was broken and gave me some good advice on how to replace it. Then he helped me by setting up the new PC and reloading my software. A thoroughly knowledgeable person and very prompt in his attendance. I would not hesitate to recommend the PC Doctor to anyone with a computer problem.

This was the second time we have used PC Doctor for our urgent Pc upgrades and repairs Jeremy was our technician today he was very knowledgeable and fixed the problem in the quickest amount of time possible. The customer service from the time you call through to the technician is second to none and the company is a pleasure to deal with. Will be calling on Jeremy again for future upgrades.

Thank you for fixing my laptop issue. I really appreciate the assistance. Now that I can continue my work now. Bruce is really helpful and so as Kathy. She is responsive and gentle. Thanks you guys!

Danilo provided excellent service with a thorough examination of the issue with a very professional and friendly manner. I appreciated the same day service, as advertised - thank you. The 14 day post-support is also a valued feature. The service provided by Head Office prior to and after the appointment was excellent.

I recently used the services of The Original PC Doctor, they were extremely prompt being able to help out with an hour of my request, the technician waiver knowledgeable and had both my Mac computers up and running with a short period of time.

Cathy

The policy called “no fix no charge” turned out to be a trap. They will charge you regardless( minimum 120 bucks).
My speaker was making clicking sound. After finding out my computer had a hardware fault, the technician made a diagnosis of water spillage without opening the computer. He suggested to upgrade the system or reset it. I said no, which means denying the solution offered. So they can charge you.
After I made a complaint, i was told that “you could be double charged for one problem, if the computer cannot be fixed the first time!!”

Had problem with very slow internet wifi. After checking all possible causes, fixed with LAN cable connection to relocated wifi extender. Worked beautifully. PC Doctor are not cheap, but good and worth the charge.

Initially they fixed my laptop only for it to break down two weeks later. They offered to repair it again which took over a month only for it to break down again two weeks later all the while not detailing me with an invoice or any information regarding what was wrong. Upon offering a third time they took the 99 dollar service fee for a technician to come pick it up and spent it on a courier service with terrible reviews that I couldn't contact instead which I quoted to about half of what I paid, all the while blaming it on my poor miscommunication. Extremely incompetent and unprofessional do not use this service.

I called the Original PC Doctor when my Printer would not work. The problem was rectified, by Jay, and a Windows 10 Update was installed. He advised that a new modem would greatly improve the efficiency of our small system. Very prompt friendly service.

Felt like i was being probed by a telemarketer, then the technician would not stop trying to up-sell me.
Money hungry and just trying to get every last penny from me the whole time.

They reinstalled windows, set a password which I never had before - did not tell told me once the install finished it would require a restart and when I restarted I could not get in as I did not have the password so locked out of my own pc and they could not get the tech that had just left

I called the Original PC Doctor when my email had been hacked. I was very appreciative of the quick response and very impressed with Jay who cleaned up my computer and installed an anti virus program. I found Jay to be very pleasant, easy to communicate with and extremely helpful. From my experience I would not hesitate to recommend The Original PC Doctor. Thank you Jay.
Maureen

My computer issues were solved within the hour. The PC Doctor is always my first port of call. Thank you for all your support. Highly recommend the PC Doctor. Five Stars

My initial call was handled in a professional and prompt manner and an appointment was scheduled for the same day. Jay the technician was on time, personable and identified the problem quickly. He clearly explained the situation and put forward all the solutions possible. I would highly recommend The Original PC Doctor for all your computer needs.

My 101 year old Father was having trouble accessing his Computer. Appears it was a Flash Player problem. Benjamin visited & rectified promptly. Great service & Father is happy. I like that. Well done team

Kathy and James from the Original PC Doctor provided a great service to remotely fix my computer and walk me through the issues. Kathy is a very clear communicator and ensured the booking with the technician, payment arrangements and other obligations were clear up front. James was a vert skilful technician identifying and resolving a number of issues with the laptop and making an effort to minimise the cost of service. I highly recommend this service.

Technician was prompt, efficient, helpful, and personable. He delivered all that was promised by the office. We couldn't ask for more than that. Would definitely The Original PC Doctor again.

The Original PC Doctor have a 14 day guarantee. My issue returned after 25 days so not covered by this policy. An identical issue to the one they solved, meaning they did not fix it.
I had them come to me and they charge by 15 minute intervals. The tech intentionally dragged his feet "fixing" the issue to bump in to the next 15 minute block.
When I called to report the issue was not fixed, the person on the phone said it's outside their guarantee but she'll happily re-book the tech to attend at the usual rates. No thanks.