Amazing service, can't fault from calling to arriving to my home. Have to say haven't had such good service in a long time. Would highly recommend these guys for computer problems. Kathy in the office = amazing and Andre - service technician = incredible. Thanks guys.
Totally recommend these guys!
Fixed my pc - identified the issue and kept costs to a minimum - which is exactly what you want. Panos the tech was extremely professional and went straight about the job, with no fuss and worked quickly and efficiently. Thanks for the great job!
Had problems connecting to new modem and called the original PC doctor and they worked to identify the problem and connect the modem , they improved my computer performance at the same time , very patient with me as well.
So glad I found them
I’m very happy with the service Vishal gave. He fixed the problem within half an hour so I was able to get back to work. Friendly and courteous. I would call them again if I need to
Amazing Service from beginning to successful end.
From the time I called The PC Doctor the service was amazing. Quick, courteous and very helpful.
Alister was able to pin point the problem with my Macbook Pro and had it solved within the hour.
Many thanks. I will definitely be calling again if I have any problems.
A great start leading to great disappointment
I previously rated the service as 5 star, but subsequently need to reassess this rating.
Initially the service & response, were very prompt & the first technician being unable to solve the problem another was sent the following day. [name removed] was extremely competent & I was not charged for the 1st callout which wasn't as the issue was not resolved.
However, subsequently a couple of days later a server issue arose (which was part of the origianl problem). I have contacted the helpdesk twice in the last week & there hasn't been any follow up other than an automated response.
Computer Desktop repairs
Very helpful from my first contact with Edward, fast to reply, computer would not start, kept going to computer startup repair, was unable to use the computer for a number of weeks.
The PCdoctor was able to fix the computer and it was up and running in a very short time.
I definately recommend the PCdoctor as a very reliable computer repair company.
Fixed and Working
David came to fix my rather old two in one computer that had stopped working after a Microsoft Windows update. He knew what was needed to fix the problem and I have a working computer again. Thanks, David
I had terrible Internet connection upstairs in my office/study. The Original PC Doctor suggested a solution that has worked very well, one which I didn't know existed before the suggestion.
Great Customer Service
I found The Original PC Doctor company very efficient, extremely prompt, with courteous service from my initial phone call for help to departure of technician. Due to these reasons they are the company I use whenever I have a problem with my PC.
Adelaide- MacBook Pro service callout
Excellent service. Telephone answered straight away, technician able to come midday next day. Panos was on time, most efficient, polite, informative and fixed problem within anticipated time. Costs were thus minimised.
Macbook Pro had become unstable after latest Mojave update causing removal of some apps, hot computer, some apps not opening and other issues. I erased disc and attempted to restore to factory settings but then could not proceed further as computer would not boot.
Panos resolved using boot disc, tested fan and other operating factors and had computer up and running perfectly. He also changed some settings to minimise the chance of future issues of this nature.
Exceptionally happy with outcome.
Excellent service, worked on five PC's at once!
Technician was pleasant, informative, fast, knew his stuff inside and out.
Also, offered advice on my modem, foc and a way to boost my internet signal throughout the house, will definitely use again and refer to others should they need this service
The best help I have ever had. James was so so patient with me, not being to computer literate. He was wonderful. Fixed my problems. Would definitely use The Original PC Doctor again
Had a very nice tech come to my home, but was unable to fix my laptop, but it still cost $250. Their “fix no fee” policy does not apply to me, which I truly don’t understand. So now I still have an unusable computer, but John Pitito the director of PC Doctor, with a gesture of GOOD WILL has offered a $50 refund. If this is what this big company can do to me, taking a 3rd of my weekly wage with no second thought, it your choice to use them. Me I am sooooo very disappointed and feel cheated.
V J F
PROFESSIONAL AND PROMPT SERVICE
Due to a hacker having gained control of our PC we needed an experienced tech to check and clean up our system and ensure updated security inplace.
The PC Doctor process worked a treat:-
Spoke to Pammy at 10.40 pm who logged our issue
Got a text to say someone would be in touch between 8-10 am following day.
Got regular text and email updates.
When the tech was 5 minutes late I was contact to say tech was running15 minutes late.
Tech arrived and fixed everything including removing a programme to access and control our system which had been uploaded by the Indian hackers purporting to be from Telstra.
Bruce the Tech had 20 years experience and was very professional and happy to provide lots of education while he did the repair work.
Very happy - was a bit more $$$ than hoped but problem resolved and in time for us to complete important transactions later in the day.
Thankyou for solution very much appreciated.
A solution was found to my problem, and its very much appreciated. Had a problem with hardware damage on my pc however a resolution has been found.
Thankyou for the service.
AVOID at all costs!
The service from the beginning was appalling. I had a USB stick which was damaged and needed to get the files off it. After calling a few different companies with around the roughly the same quotes on price and time I decided to go with The Original PC Doctor, as they had told me they were one of only 3 companies in Australia who had access to the software which could extract the data from my damaged USB stick. The other companies has been very up front about having to send off the USB stick for repair, but still came back with the same time frame to do the repairs. The Original PC Doctor could do it on site at their Ringwood location. I initially spoke to someone who turned out to be a tech person, who quoted 3 days for the repair and between $500 and $800 (worst case).
So I drove over and put my USB stick in, after initially looking at the USB drive and noting that the physical appearance was in good tact compared to most of the cases they get in, I was asked for a $130 to run the diagnostic tests on the stick. Noting that the guy at reception was great, polite and helpful. I was happy to pay up and then I would be called with a quote on full repairs later (my impression was later that day). 3 days later I called to see where my USB was at and I was told that it hadn't been looked at and that I would be contacted when the repair team had the chance to look at it. Being sensitive and urgent information on the USB stick I asked when this was going to happen as I was under time pressures. I was told within the time of 5 business days JUST to tell me if they could get information off it and a list of what documents could be recovered. I said I was quoted 3 days to do the full repairs and return it to me. They played the dumb card of "Oh I don't know who told you that but this is standard turn around time", despite telling her exactly who has quoted me that she was adamant this was normal. Frustratingly I gave up and said I'd wait the 2 more days. 2 days passed and I hadn't heard anything from them, so I phoned again to see where it was at, I was then told it was 14 BUSINESS days to run the diagnostic test to even see if they could get anything off it - no repairs whatsoever at this stage. I told that woman the previous womans name and that she had said 5 business days, and that initially I was told 3 business days to fully repair as I was taking it "directly to them and they have the technology on site" blatantly talking themselves up. I told them not to worry and I would collect my USB and take it elsewhere and I wanted a refund, all of a sudden my USB went from "Hasn't been tested yet" to "Currently being tested" therefor it couldn't be removed without potentially corrupting or losing any data that might be on there, blackmail at it's finest!!
I said I was in a rush and if they could please hurry. After 14 BUSINESS days and multiple phone calls in between they were still working on it. Absolutely fed up with them holding my USB because it couldn't be stopped during the testing (that lasted longer than an effing week), I had given up. Was called and told the USB would be $1,200+ to repair (regardless of the fact that it was in great physical shape and I was told the top end repair cost was $800). I nearly cried, out of not only frustration but the pure disregard they had in relation to their own empty promises and complete lack of professionalism handling the situation.
I told them I would not be paying that I would collect my USB, their response "oh but you get the $130 off the repair from the amount you've already paid, you might as well do it" literally tried to coax me into paying the exorbitant repair fees which I suspect they made up anyway as when I asked why the cost was so high compared to the initial costing they couldn't explain other than the extensive damage to the USB stick (load of crap). Picked up my USB stick, felt bad for the poor bloke who worked there, as he himself had said he was applying for other jobs trying to get out of there, which is never a good sign.
I never actually received a list of the documents that could be recovered which is what I paid my $130 for, asked for a refund, said it wasn't possible because they had already run the diagnostics - but got no results and had nothing to show for it? I don't understand what kind of scam they are working on, but I am so glad to see the last of them. I am a pretty tolerate person, but after weeks and weeks of agonising dealings with these people all I can say is stay the hell away from them. They are nothing short of scammers trying to get more money from people and lying the whole time.
Took my USB to one of the alternate repair places, had it back within 5 days (not business) despite them sending it off site, and fully recovered all the documents for less than $500, this further proves The Original PC Doctor are a complete rort.
Your man Eugene has done a wonderful job to repair my Laptop
He knew what the prob was, and could fix it. My laptop now work well.
He explained clearly about how to keep it in working condition and would take care of it again in case prob happens again. Thanks you very much Eugene.
Andre phoned & advised what time he would arrive, arrived on time. Identified problem quickly, within fifteen minutes & I was able to purchase required parts to get back up & running. Highly recommend.
The service was incredible - a consultant visited the day we lodged our call, and they fixed the problem for us in a friendly and expert manner. Very impressed. Thank you
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