Flight Centre

On 22/4/26 unbeknown to me my 80 year old wheel chair ridden Wife who suffers from Stage 4 Pancreatic cancer & Dementia went into Flight Centre Tweed City when I thought she was having lunch with friends & was sold a trip to Subiaco for 6,182 .33 ,… Read more

& paid a deposit of $2,757.90 ,$1875.00 in cash. This was for the 3rd of June when she is very unlikely to be alive! When I contacted the Agent & said was unethical she got angry & said well you'll be going with you. We are long term customers of Flight Centre & had informed another Agent in February that we were unable to take anymore holidays because of her condition. When I placed a review on Trust Pilot the response was that there was nothing wrong with my Wife .I totally reject the inference I was lying, I don't know anyone who would be fabricating the medical condition of a loved one. I assume this came from Management. The whole Company seems to be devoid of integrity .Fortunately a promoted Agent we used to deal with heard of our situation & managed to arrange a refund. Probably one of the most distressing scenario I've ever been involved in.

We used Flight Centre to plan and book our flight home from Denver USA. Was booked Qantas but ended up American Airlines - quality difference to start. We missed our connection, just, the flight did not wait but we were at terminal 3 of us well… Read more

before the flight left. We believe they on sold our seats but can’t confirm. The domestic Eagle Flight landed in a remote terminal that took a bus to get to the main terminal, which then took a 20min run/walk to get to the departure terminal - impossible on the day. We were organising transfers, Hotels etc at 1.30am - they couldn’t provide our new boarding passes. Shuttles had shut down for the night. Then the hotel charged us for accommodation, without authority and it took us a week to get funds back. A litany of dramas which shouldn’t happen when you use a professional company.

We booked a holiday via Flight Centre, Essendon. We were NOT clearly informed that our fees/ charges included their travel insurance. We did NOT know that their fee for their travel insurance, Covermore, was in fact DEARER than the top fee Covermore… Read more

themselves charge. Then there is the issue of seats and how pathetically we were treated by their staff when we sought to change seats and that staff saying one thing and Qantas another. We will NEVER use them or any Flight Centre outlet AGAIN.

We booked a trip to NZ North Island for 10 days mid March with Jess at Flight Centre Toormina. She booked our flights from Sydney/Auckland/Taupo and return flights from Taupo to Auckland to Sydney. Very helpful consultant. Professional approach and knowledgeable. We enjoyed our holiday and the tours recommended and booked for us. Very Happy with the service. Thank You Jess Show details ·  1

On the 14th October 2025 I went into Flight Centre at Tuggerah Westfield. I spoke with Anita. It’s the 3rd trip I’ve booked with Anita who is one of the nicest people anyone could have the good fortune to meet. Anita is simply amazing at her job- like previously she sorted out my tickets and trip to perfection, no fuss, no hassle no problems and… Read more ·  1

all with a smile on her face. Anita is truly an asset to Flight Centre and no words can thank her enough for her professionalism and her thoroughly delightful manner towards her customers. I plan on seeing Anita for every trip I want. Thank you.

Special thanks to Ashley at Flight Centre Colonnades South Australia. so very friendly, helpful, knowledgeable and informative. Making our holiday plans to easy relaxing and a joy. A pleasure to book with Ashley. Thanks so much Heather and Dave Sayle. Show details ·  1

I paid for a flexible fare and the Captains pack to ensure I had extra coverage on my return domestic flights only to be told I could not cancel one of the flights. The very straight forward call went for 40 mins with someone from overseas with a thick accent who didn't know the major airlines polices and constantly put me on hold for 3 to 5 mins… Read more

every time I asked a question. The Captains pack was worthless, the customer services was outsourced to the Philippines and I realised there is no reason to book via Flight Centre at all. I paid for a middle man that provided no service besides taking extra booking fees and then referring everything to the airline.

Terribly arrogant employees in this company talk to you like trash I had a problem changing the last name but the seed I tried to solve it But it took two weeks before I even spoke and in the end they don't want to refund my money I cancelled the flight ticket they don't want to refund my money Horror very bad experience!! I recommend avoiding… Read more

this company Flight Center because they are very problematic, they do not accommodate the customer, and in the end they systematically rob customers and do not want to refund money for canceled flights.Flight Center stole from me, they refunded my money for the flight ticket, so I lost $1,800, that's really disgusting, a dirty theft!!

I went to book a flight Tokyo with flight centre with Singapore Airlines, The consultant suggested Qantas as they are on sale, I specified no add ons or Qantas points cr#p during our conversations he sent me an email to select a choice of 2 shares I was confused by this and he suggested to tick the first box. I now know that this was a [Content… Read more

Removed] to extract more money from me as it was for a Captains pack totally unsuited to me and exactly what I told him I did want. $188 for nothing with a $188 cancellation fee. What a rip-off. I have tried to get my money back but it's a well tried [Content Removed]. Be warned do not agree to anything with flight centre, get all details printed take it home and check it before paying. Bill.

Robert has done the most Amazing job helping us with European holiday. Answered everything ,arranged everything. WE can't wait to get on plane tomorrow. Thanks Robert for helping us. Show details ·  1

Wanted a brochure and a quote for a trip to Hawaii Response was “ we don’t have brochures “ specially for Hawaii. Only information we have is to do with booking a tour” Stud park Left me standing there pondering why I wasn’t offered a quote. Isn’t everyone that walks in the door an opportunity? No idea  Show details

SHOCKING!!!! DO NOT BOOK WITH FLIGHT CENTER book directly with Qantas, Virgin etc. I called 2 to change a flight 1 hour the first call, got told the flight was changed. Never received confirmation. Rang back 1 hour to find out the flight was not changed!! change it and got charged $369 that's a 3rd of original cost of the flight. The call center… Read more

is in India, so hardly understood "can you send a confirmation email to say flight has been changed?" SHOCKING don't waste your money.

Ok for booking flights, but terrible if you need assistance for a problem. I booked flights to New Zealand, and took up the option to select our seats, which of course came at an extra cost per seat, each way. Despite me paying for this additional option, at check in, my request wasn't honoured. Now I can understand how my booking may not have… Read more

flowed through to Air New Zealand, so I assumed Flight Center would be happy to refund the the cost of the product purchased, but not provided - Nah, I was wrong. Once they get your money, you ain't getting it back.

[Name Removec] at Flight Centre has refused a refund, and responded that Australian Consumer Law allows Flight Center to change the price of tickets. Well [Name Removec], I wasn't after a refund for a price change in a ticket, I'm after a refund for a service charged for, but not provided.

Best option for those considering Flight Centre is - DON'T. And if you do choose Flight Centre, I hope you never need to deal with [Name Removec].

Not a big refund requested. I suggest the cost for you to deal with Dept of Fair Trading will cost you more.

Booked Batik return flights through Flight Centre online. Batik changed the flights to leave/return 2 days later. Flight Centre online have no relation with in store bookings. Had to rebook my flight’s only to be told by Flight Centre online that my… Read more

refund would take 90 days to be processed. Customer service was rude and had to wait online for hours. Unsure if we will get a full refund. DO NOT BOOK THROUGH FLIGHT CENTRE ONLINE.

Needed a document printed & was advised that it could be done at flight centre. Sydney International airport. I was stunned, they charged $10 for a one page document. “Your joking?” The woman didn’t flinch just a quick glance at the other consultant she’d been sitting & chatting to when we walked in. Don’t know if this is the norm but I decided… Read more

to put it on my card rather than give them cash. I could have bought a full ream of copy paper for less than that and a laser copy is on average .07 cents per copy. I have kept the print to add to my holiday memories.

Booked a flight to Greece for my wife with Flight Centre 15/05/22 flying Singapore Airlines as per the Itinerary ( Refer Below) Paid premium amount as believed she was flying with Singapore Airlines. Once the itinerary was displayed on the screen and the information provided by Flight Centre that my wife was flying with Singapore Airlines we paid… Read more

the amount. After we paid the amount Flight Centre changed the flight details with part of the flight changed to Scoot Airlines ( a budget airline) this was not on the original itinerary and we would not have paid premium prices for a budget airline. We have tried on numerous occassions contacting Flight Centre for a refund but will not agree even though as seen below they have acknowledged that we were deceived.

I recently visited the Narellan Flight Centre and had one of the most disappointing customer service experiences I’ve ever encountered. My husband and I have already booked a major trip for ten people to Canada for Winter 2026 — a very expensive booking we organised months in advance — and we returned to the store simply to ask one quick… Read more

question about our accommodation. We arrived just before opening and were asked if we had an appointment. We explained we only needed a brief answer about our existing booking. Instead of being acknowledged or assisted, we were told to sit and wait while the consultant took multiple phone calls, then prioritised a late appointment who wasn’t even in the store yet. Even after we explained that our trip was already booked and another payment was due, we were told to come back later or make an appointment. What made this worse was the complete lack of eye contact, acknowledgment, or basic courtesy. Another staff member had already mentioned that we were waiting, yet we were still ignored. Eventually, after being dismissed repeatedly, we left extremely frustrated and upset. My husband went back inside to speak with them because he felt just as unhappy. We both work full time, so calling during the week isn’t an option for us. This quick question should have been a simple thing. We are not inexperienced travellers, and we don’t appreciate being treated as though our time and concerns don’t matter. For the amount of money we’ve invested in this trip, the service we received was unacceptable. The staff displayed little professionalism or customer service, and the store would benefit from more experienced consultants who can show respect and genuine care. This experience made us regret our decision with Flight Centre. But now locked in. ________________________________________

Disgusting business ethics. Quoted me $650 for flights which were $300 direct of Virgin because I was using a $370 credit I held with them which had a clause requiring the new flight fees to be higher not including their additional booking fees??

I was travelling to vietnam on 2025 and the vietnam goverment change the entry condition two weeks before i travel and required a visa to get into vietnam. I wasvtold by airline staff i can not travel without a visa and advise me the only option is to go to flight centre office in the airport which i did and i was charge $495 australia dollers to… Read more

get a visa to vietnam as i have no other option i paid the money. After i find out the vietnam visa it cost $38 if you apply on line. I belive the flight centre in unfair to charge $495 for a visa cost only $38. I will never book a flight or deal with flight centre again.

Never ever book a hotel through the Flight Centre website. Most frustrating company to deal with. I'm sure that their customer help line is based overseas. First of all wasn't my choice to book through them as I had some gift vouchers to use and they were close to expiring. They were closed at my local centre even though the website said they… Read more

were open so I was forced to use the website. Booked a hotel for Singapore with free cancellation up until a certain date. Unfortunately I had to change the date of my flight coming home so therefore needed to cancel the hotel for stopover in Singapore. I first requested this on 20/2 and have spoken on the phone to flight centre twice since. Only after today have I finally received an email to confirm my request and now have to wait another 20 business days apparently for a refund. Furthermore I have an email addressing me as Russell, who knows who Russell is. Can't reply and correct them as it's a "no reply" email. So it's anyone guess if I'll ever get refunded and hopefully Russell doesn't receive my refund! I also have booking with them for my outward stopover in Singapore on way to Vietnam, so fingers crossed that goes okay! Furthermore, I would like to add a warning to anyone who gets reward vouchers from their employer...do not cash them in for Flight Centre gift cards!!!

I had to write this review to urge other people NOT to take out the highly recommended travel insurance with flight centre ( Europe Assist) ACTUALLY WHEN A GENUINE CLAIM IS SUBMITTED EUROPE DONT ASSIST) We dealt with asian staff who could barely speak English, promising to email us or phone us back only to hear nothing!!! This has been going on… Read more

for weeks and weeks. I urge anyone to carefully check the reviews, they are shocking ( unfortunately we didn't and made a quick decision at the last minute. $1,200 for a 15 day holiday we paid. We thought we were in good hands and trusted the consultant who couldn't recommend Europe Assist highly enough. What a joke.this is, PLEASE check the reviews for this travel Insurance company before taking out insurance with the Flight Centre!!! Ours is a very small claim and we only feel for people who need to claim reimbursement for large medical bills. I wanted something positive to come out of this very stressful mistake.if this helps others then my review will have been worth the time.