Never will I go through flight centre again
I went into a branch and gave the dates of my travel which was leaving at the end of November and returning in December , I had already booked the rest of my holiday by myself which had turned out perfect , but I wanted to be safe with booking a flight in another country to another state so I thought it was a safer option to go through flight centre. After stating my husband and brother wanted to go to Vegas on the 6th of December and to return on the 9th they booked flights for start of November and even read them out as december , I do beli...eve I am partially to blame for not double checking but the rudeness I received after calling and complaining when we gave the dates we would be arriving into Los Angeles and told I would have to pay $1800 to change my flights when I originally paid $1200 is ridiculous. Why on earth would flights be book when we are not even there. And to not even get an apology even if there was absolutely nothing they can do/Or we are so sorry this happened.I will never go to a flight centre after this experience. Now not having a spare $1800 dollars lying around I have to cancle that part of the trip. Hoping to get a refund for tours that have been purchased. P.s it is much cheaper if you book the trip yourself which is what we chose to do for 99% of our trip and the parts we have booked have had zero hassle so far.
Flight Centre Mt Eliza Emma Ross=Smith
We have just returned from a fabulous overseas trip to Dubai, Rome and then onto a Mediterranean cruise, which was all booked by Emma. Everything went to the plan without a hitch, our flights all lined up, our accommodation in Dubai and Rome were both perfectly located and of a high quality with everything we could of wished for. All the prearranged transfers and pre-holiday trip booking all worked without a problem. We were so pleased Emma took the time to organise our schedule to the time frame so we never felt rushed or stressed, as we have ...experienced with other holidays booked through other people. We cannot speak highly enough about Emma and we would highly recommend her when it comes to booking your next holiday. We certainly will be!!!
Flight centre should be ashamed they intentionally stuffed up my wife and sons booking
First the lady tryed to rip us off then got angry when I pointed this out she then became very rude after finding out Im paying useing credit card points so she did not get a commission. Booking for my wife and infant which I had done myself of 6 occasions in the last year so its very easy I stressed the fact she had to book then call China airlines to confirm the bassist which she rudely replied I know iv done this before. I then called the next day she said yes she called snd confirm the bassist I didnt really believe her so I called again a ...week later she told me yes its all booked .Now 2 months later we get to the airport we had to wake the baby up when we got there so he was going crazy. Get to the check in and my son was not on the booking. Due the the booking being incomplete 1/2 hour later they added my son to the booking. So due to him only being added to the booking 2.5 hours before flying the bassist were booked out by people that did the right thing when booking and no blocked seats were available 2.5 h before the flight so my wife was made to sit in between 2 people with a baby on her lap for 9.5h. ( the two passengers refused to give her the window seat which there intiteld to do. But the thing that makes me very angry is due to my son only being added to the booking by the airlines 2.5 h before the flight there was no baby food care pack on board for my baby if we did not pack extra food for him my poor baby would of went hungry for 9.5h flight its My opinion this was done intentionally after talking to the store manager he admitted there was something strange about this happening and offered an apology and told me it was not done intentionally after admitting its strange and he could not explain why I was lied to in person or over the phone twice. Flight centre you should be ashamed of your selfs this is a total disgrace
My travel agent is great would not use anybody else
Really happy with my travel agent, really easy to talk to an very helpful an knows her stuff would not use anyone else. Liah Poole at flight Centre St Clair. from review from Craig Molloy
Quick and easy.
We booked our return flights and car hire with flight centre Carindale. Roxanne was most helpful in tending to our every need. We will have no hesitation in contacting her for our future travels.
- Verified customer
Online Flightcenter and Jetstar are hopeless
We had our flight with Jetstar cancel on us and flight center online were not able to get us on another flight for that day instead we had to leave from Melbourne (we live on the Gold Coast) the next day we lost our money for one nights accommodation and to top it off the person I was speaking to on the phone told me I could leave from Melbourne on the same day that we had originally booked but when I get the itinerary it was for the next day. You (and Jetstar) ruined it for us we will never go online booking again through either of your companies
Terrible customer service, no respect for privacy.
Was told when I booked last week that airfares were best available. I have since found out from the airline that this is not correct. Staff were argumentative and offered no empathy or solution. Customer relations were no better in their approach and accessed my details from the phone number I had called on with out first asking for my permission to do so. Will never book through or recommend this company again. Extremely disappointed.
Sunday afternoon 5/10 my family and I went to Flight centre store in Parkmore shopping centre. Wanting to check on flight to Japan that advertised. The staff asked if we going to make the booking today. Well we said, not sure, lets find out first if its good deal. He said if you not going to book it today, come back Monday, it's expo weekend and I have my client just walk in. I only check if you going to book today. I said, how can I promise to book today, if you don't even look at the flights and price for us, we have no idea of prices etc..
All of our travels we always booked from flight centre. No respect to customers, not going back there.
The worst customer service!
Eastgardens new top level office , the service is outrageous, they prefer to be chatting to each other, the manager did not even bother trying to be provide a solution or alternative to purchase product, on the other hand the girl that tried to help me was so sour, not even a smile, and her answer was, you already contact us go to the downstairs branch and they will help, WHAT ON EARTH , SAme same, just deliver the service and sell , you suck at your job!
Flight Centre -v- online self serve
Disappointed with my Flight Centre experience, yet again, would be an understatement! The last three trips I have booked with you have been fraught with problems! My current trip to Port Lincoln has been a disaster, 40 mins in Melbourne airport to discover the pivotal link of actually issuing my ticket was missed by you and only an itinerary was given! It’s long weekend in Adelaide and I’ve been trying to change my flight, Sunday, your office is closed, Monday your office is closed and when I finally get hold of you, nothing can be done as it’...s within 24hrs of flying! As a consumer I would expect at the very least choice which I haven’t been afforded! I strongly believe that I have always been afforded a much better choice by booking online, and will continue to do this I future! The staff I have encountered have been absolutely outstanding, in particular Chloe that I spoke with this afternoon! Unfortunately, I don’t believe I’ve received any service from Flight Centre and will not use you again!!!
A trip to Morocco was on the bucket list; all the effort put in by Sharna and the team at Werribee Flight Centre paid off. It was the best trip I have ever taken! Every detail attended to before hand come through on the adventure from airport transfers to fabulous local stays, great food, perfect flight connections, flights with airlines I hadn't considered before that were fantastic. Will continue to book through Flight Centre for excellent service, real travel knowledge and great value.
Raelene, Point Cook
superstar - Angelica Papile from Southland
Angelica Papile - Thank you.
This young, kind, vibrant and honest travel agent is the best thing since sliced bread. I walked into Flight Centre Southland - the one near Kmart and her customer service and patience immediately made me want to come back and work with her to plan my trip. She is not pushy, she is knowledgeable, and she makes you feel like your trip is the most important one of all. She always has time and if its not face to face, she replies to emails and just stays on track with all the queries.
Thank you again, you have helped me so much its really appreciated.
Past experience with travel company's has not been great, however when I contacted Stuart Jones from Flight Centre (Ringwood/The Glen) he was fantastic, I was arranging a near 5 week holiday to Europe with 10 destinations and his assistance was invaluable. Nothing was to much trouble, he always got back to me with responses or updates, helped me get the best deals, recommended places to go, and even followed up while we were away to ensure we had made contact with one of the hotels for arrival time, plus another follow up email to ensure we were OK.
His service was second to none, and he is now in the process of assisting us for our next trip.
Great job Stuart Jones.
Thank you from Peter & Helen
- Verified customer
$670 More to change dates l asked Frist place.
L had given a print out of the flight dates, flight numbers and times of Singapore Airlines to flight Centre Rep, date was 20/11/2019 return and she put 20/10/return covered in yellow ink and l signed not seeing she had put the different date which l only realised when I got home cause l signed she said It's All my mistake it cost $670 dollars to change this date back to the same date l had given her in the Frist place. L had booked about 5 mouths ahead and noticed the difference after about week later and another thing l have seen the same Lad...y at Cockburn shopping centre were she works and when she saw me l could not believe that face see gave me l am very sorry But that was Strike 2, l had to write after seeing her face have l been taken for a ride???
Hi just went into one of the flight Centre shops asked if they price match and said yes to only find out that you will only price match the airline only and no other website or travel agents. I now have a heap of flight Centre travel gift vouchers that I can't use any where else and have to pay $400 more for the flight I was after.
Exceeded my expectations
Recently diagnosed with cancer, and havibg to receive chemotherapy, my booking for 10 days in Hawaii had to be cancelled. I wasn't expecting a refund from the airline or hotel however, Bianca at Flight Centre Melbourne told me to leave it with her for a couple of days. She called after a couple of days to update me and let me know she, was speaking to the hotel in Hawaii and negotiating a part refund despite the accommodation costs being non refundable. After four working days, she confirmed part refunds on both travel and accommodation. I believe that without her social effort, I wouldn't have received the accommodation refund and her level of customer service was excellent. Thank you Bianca.
- Verified customer
Terrible tours in santorini!
We booked our original flights to Europe through flight centre and were up sold the captain's package. This was not sufficiently explained to us at the time and was a total rip off. The agent that sold it to us was later fired so we got transfered to another agent.
We were given a "refund" of the captain's package but would only be provided a voucher even though this product had not been explained to us properly and I felt that we were rushed and forced into purchasing it. When I realised the strict and unrealistic conditions attached to this ...I requested a refund. Given we were only allowed a voucher we thought it would be useful to use on tours during our trip. Boy was I wrong! We booked 2 tours for Santorini. We were then told that we had to phone and confirm these tours the day before for both of them. First of all, this meant that we had to be phoning internationally to do this as the tours were booked for the following days of our arrival, this obviously was additional cost to us. Secondly, We were provided incorrect phone numbers to confirm the tours which caused additional cost and stress to trying to confirm them. Even the emergency number didn't work! I had to email the flight centre agent to confirm thw tours. Her response was "they're just easy going to greece". This is in fact incorrect, just the tours being booked are not great quality and poorly organised (I cannot explain the extent of the disorganization). Finally, We missed our second tour today as they decided to change the pick up point when we phoned them to confirm again. We thought this would be a good idea given the extent of the issues we have had. We went early and waited about 40 minutes. They then alleged they went to the pick up point but we weren't there! It is rescheduled for tomorrow so we will see how it goes but I do not have high hopes at all. Of course, this has made our visit to Santorini quite underwhelming and I would say we have flight centre and their terrible associations over here to thank for that. My recommendation is do not book with flight centre. Certainly do not book the captain's package and 100% do not book a tour in Santorini through flight centre, wait until you get here.
WARNING - Avoid this company, false advertising, hidden and excessive costs.
Me and my friend were planning to do a trip to the Whitsundays, and thought perhaps a travel agency could help us find a great product, good deal and be knowledgable about the islands. We visited three Flight Centre Stores and found issues with each. The staff were great, and did the best. There appears to be systemic issues with the business culture of Flight Centre, and lack of staff training regarding ethical business practice. Usually I book my self online so I can see all the options for myself and make a decision. When dealing with fli...ght centre I found the following incredibly frustrating .Because of these reasons I will never use or recommend flight centre again. I can see from the complaints in this website, the same pattern of issues has been happening for years, and the customer service from FC on this website are not changing anything, its just a PR stunt... Avoid this place, they are dishonest. > Adding additional costs for packages or services without consent or even discussion with us (we had multiple tours automatically added to the package costing thousands of dollars - they went even mentioned, just placed in the packaged - I find this grossly dishonest). Lucky we actually read the fine print. > Lack of information given to us to provide informed decisions about products eg the captains package - told if we paid the money we would automatically receive any fare difference in price if it is lower - sounds great! But never told or even give the terms and conditions - which make is essentially impossible as we need to find the other flights, present it in writing to FC and heaps of other conditions. > The costs of accommodations quoted was up to twice the price of booking online. When I questioned this I showed the internet prices to the consultant, he blamed the accommodation provider. I can understand some variance but twice the price I can not. And having researched accommodation process myself, I never saw any of these high prices, this was NOT a natural fluctuation. > Wanting a deposit for a holiday, when flights or accommodation wasn't even guaranteed. Not sure what I was paying a deposit for? More than happy to pay a deposit or full, but perhaps knowing the product or service I am getting!? > Time. I found every shop took a significant amount of time for planning, hours. Now this is not the fault of the staff, perhaps their systems. It was so slow - even looking at accommodation options. My time is precious and I don't have an hour to spare when I could do the same thing my self in 10 minutes - eg look at and compare different accommodation options, or tours. My advice to other people looking at planning a holiday - do it your self. Use a trusted friend or family to help you book online if you are not familiar - its easy.
Do your own research - they do not verbally disclose all info
We usually book our own travel and have never used agents before but we were gifted $5k in travel vouchers so had to use Flight Centre. We booked to go to Hawaii and booked on QF. We were then told that our flight with QF was cancelled and we would have to go HA. Our flight was then reinstated by QF and running yet we were never moved back to QF.
The biggest scam of all is that flight centre will do anything to make a profit and not disclose all info. When booking our trip our agent [Name Removed] asked us if we required airport and hotel tra...nsfers and told us that this would be easier than getting a cab from the airport, and that it takes a while to get from the airport to the hotel in Waikiki so better to do this than cab. We agreed - on the basis we were being sold airport transfers. Yeah, right. When we read the find print we were actually paying $260 for two people return “transfers” which were actually two tours (diamond head and a jewellery shop) and an arrival breakfast. Travelling with an infant I do not see how a tour on arrival of diamond head, a then a jewellery store and then a breakfast at an “undisclosed location” (all of this was in the fine print), would be in the best interest of a couple and an infant who have travelled 10plus hours. I rung to have these cancelled and reimbursed as she had never disclosed verbally the above and she then went on to justify these as that the breakfast and tour were optional on arrival - we didn’t have to do them. Yet we’d still be paying $260!. She also tried to scare us off by saying if we do cancel we will find it difficult to get a taxi and that they wouldn’t fit all our luggage (one suitcase and a small travel pram). Such a scam. We got a private transfer taxi from a local company for $23USD for all of us ($30USS with tip), each way, no problems. Was easy to book, so much cheaper and no issues. And it took 20minutes to get to our hotel. It seems we haven’t been the only one scammed with this, I posted our experience with FC in an Aussie Hawaiian traveller Facebook page and it seems hundreds of other people had either been caught out and scammed for the same transfers and transfer company or already had the same booked by FC and were now trying to cancel. Also a few people had said they’d had the same done to them and it was a terrible experience upon arriving in Hawaii, and additionally the transfer company that FC booked (the same one - Diamond Head Tours), were trying to sell timeshares at their breakfast on arrival. You I love you have to look them up online to read the horrible reviews about this transfer company and others who have used them through FC. The fact that their staff are deceitful and don’t disclose all info before you sign, is pretty low.
First Cruise Ever and was Booked with Confidence
Stopped at Flight Centre in the Mandurah Forum and spoke to a consultant named Milly.. We told her we wanted to go on a cruise (my mother and I), it was either going to be New Zealand or Asia. We ended up with Asia. She was amazing and talked us through what the cruise was all about, when it would be leaving and all the other bits in between. She was professional and always smiled and made us feel extremely important. If you are wanting to go for a cruise somewhere and Live in the Mandurah Area of Western Australia, definitely go and see Milly..
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Questions & Answers
incorrect seating for me an my wife she was one side plane me the other as the plane was full we had to pay for business class from la to Sidney we were business class part why as it was round the world the agent told us she would sort things out before we left new York and confirm it on the night before home told talk to check in and sort it out then we could not brook on line as we had 4 seats this is just a little off things that happend
I was given a $50 voucher from Jetstar for a wrong doing and I have to use it by March and as I always book my flight to Bali every year with flight centre at Tea tree plaza south Australia and am very happy with the service I would like to know can I use my Jetstar voucher towards my flight going with Jetstar. Regards Bette kitto
Flight Centre C.Flight Centre
Hi there Bette,
Great to hear that you are happy with the service at Tea Tree Plaza. I am not sure to be honest as I am not an agent, you may need to use it directly with Jetstar.
The Tea Tree agents will be happy to let you know for sure though. You can pop in and see them or give them a call on (08) 8263 9999.
I booked a packaged tour due in Sept 2019 and am very unhappy with the organizing prior to trip. It has taken the enthusiasm before the start with errors and minor hiccup made by Flight Centre. I like to know who I can approach to lodge complaint and to resolve issue.
Thank you ----- Jenny
Flight Centre C.Flight Centre
Hi there Jenny,
Sorry to hear there have been issues with your booking.
Please email email@example.com with your booking details and details of your concerns and I will be happy to address accordingly.
Alternatively, you can feel free to contact our customer relations team by calling: 1800 117 747 - or by emailing: firstname.lastname@example.org (Monday to Friday 9:00am - 5:00pm AEST).
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