Flight Centre

Ok for booking flights, but terrible if you need assistance for a problem. I booked flights to New Zealand, and took up the option to select our seats, which of course came at an extra cost per seat, each way. Despite me paying for this additional option, at check in, my request wasn't honoured. Now I can understand how my booking may not have… Read more

flowed through to Air New Zealand, so I assumed Flight Center would be happy to refund the the cost of the product purchased, but not provided - Nah, I was wrong. Once they get your money, you ain't getting it back.

[Name Removec] at Flight Centre has refused a refund, and responded that Australian Consumer Law allows Flight Center to change the price of tickets. Well [Name Removec], I wasn't after a refund for a price change in a ticket, I'm after a refund for a service charged for, but not provided.

Best option for those considering Flight Centre is - DON'T. And if you do choose Flight Centre, I hope you never need to deal with [Name Removec].

Not a big refund requested. I suggest the cost for you to deal with Dept of Fair Trading will cost you more.

We booked a holiday via Flight Centre, Essendon. We were NOT clearly informed that our fees/ charges included their travel insurance. We did NOT know that their fee for their travel insurance, Covermore, was in fact DEARER than the top fee Covermore themselves charge. Then there is the issue of seats and how pathetically we were treated by their… Read more

staff when we sought to change seats and that staff saying one thing and Qantas another. We will NEVER use them or any Flight Centre outlet AGAIN.

They couldn't even be bothered replying to a request for trip planning that I sent about week ago via their own website. I will never use flight centre again. This contempt for customers makes me furious.

The gentleman at flight center werribee very nice. But I wouldn't recommend going to no flight centers ever. As for cover more insurance what a joke. They took all my money and no refund. Never ever go with cover more insurance.

Wife and I planning our 50th anniversary trip to Tasmania and Victoria for March 2026, retracing the steps of our honeymoon all those years back. On 29 October 2025,contacted our local Flight Centre Agent, Greenhills East Maitland, and spoke with a… Read more

[Name Removed] there about our plans. Sent him e-mail with brief details of where / when we wanted to go etc. He undertook to get back to me within days with quote etc. Still waiting. Not a word, their service and his in particular woeful. Might be busy, sick, whatever but we have heard nothing. So my suggestion is if you are planning a trip and get [Name Removed] on the phone, hang up and ring again, but another Agent. They are a dime a dozen. Flight Centre Greenhills a waste of time. We have since booked our trip with another Agent, all done within 3 days.

We booked a trip to NZ North Island for 10 days mid March with Jess at Flight Centre Toormina. She booked our flights from Sydney/Auckland/Taupo and return flights from Taupo to Auckland to Sydney. Very helpful consultant. Professional approach and knowledgeable. We enjoyed our holiday and the tours recommended and booked for us. Very Happy with the service. Thank You Jess Show details ·  1

On the 14th October 2025 I went into Flight Centre at Tuggerah Westfield. I spoke with Anita. It’s the 3rd trip I’ve booked with Anita who is one of the nicest people anyone could have the good fortune to meet. Anita is simply amazing at her job- like previously she sorted out my tickets and trip to perfection, no fuss, no hassle no problems and… Read more ·  1

all with a smile on her face. Anita is truly an asset to Flight Centre and no words can thank her enough for her professionalism and her thoroughly delightful manner towards her customers. I plan on seeing Anita for every trip I want. Thank you.

Special thanks to Ashley at Flight Centre Colonnades South Australia. so very friendly, helpful, knowledgeable and informative. Making our holiday plans to easy relaxing and a joy. A pleasure to book with Ashley. Thanks so much Heather and Dave Sayle. Show details ·  1

Booked Batik return flights through Flight Centre online. Batik changed the flights to leave/return 2 days later. Flight Centre online have no relation with in store bookings. Had to rebook my flight’s only to be told by Flight Centre online that my refund would take 90 days to be processed. Customer service was rude and had to wait online for hours. Unsure if we will get a full refund. DO NOT BOOK THROUGH FLIGHT CENTRE ONLINE. Show details

Needed a document printed & was advised that it could be done at flight centre. Sydney International airport. I was stunned, they charged $10 for a one page document. “Your joking?” The woman didn’t flinch just a quick glance at the other consultant she’d been sitting & chatting to when we walked in. Don’t know if this is the norm but I decided… Read more

to put it on my card rather than give them cash. I could have bought a full ream of copy paper for less than that and a laser copy is on average .07 cents per copy. I have kept the print to add to my holiday memories.

Booked a flight to Greece for my wife with Flight Centre 15/05/22 flying Singapore Airlines as per the Itinerary ( Refer Below) Paid premium amount as believed she was flying with Singapore Airlines. Once the itinerary was displayed on the screen and the information provided by Flight Centre that my wife was flying with Singapore Airlines we paid… Read more

the amount. After we paid the amount Flight Centre changed the flight details with part of the flight changed to Scoot Airlines ( a budget airline) this was not on the original itinerary and we would not have paid premium prices for a budget airline. We have tried on numerous occassions contacting Flight Centre for a refund but will not agree even though as seen below they have acknowledged that we were deceived.

I recently visited the Narellan Flight Centre and had one of the most disappointing customer service experiences I’ve ever encountered. My husband and I have already booked a major trip for ten people to Canada for Winter 2026 — a very expensive booking we organised months in advance — and we returned to the store simply to ask one quick… Read more

question about our accommodation. We arrived just before opening and were asked if we had an appointment. We explained we only needed a brief answer about our existing booking. Instead of being acknowledged or assisted, we were told to sit and wait while the consultant took multiple phone calls, then prioritised a late appointment who wasn’t even in the store yet. Even after we explained that our trip was already booked and another payment was due, we were told to come back later or make an appointment. What made this worse was the complete lack of eye contact, acknowledgment, or basic courtesy. Another staff member had already mentioned that we were waiting, yet we were still ignored. Eventually, after being dismissed repeatedly, we left extremely frustrated and upset. My husband went back inside to speak with them because he felt just as unhappy. We both work full time, so calling during the week isn’t an option for us. This quick question should have been a simple thing. We are not inexperienced travellers, and we don’t appreciate being treated as though our time and concerns don’t matter. For the amount of money we’ve invested in this trip, the service we received was unacceptable. The staff displayed little professionalism or customer service, and the store would benefit from more experienced consultants who can show respect and genuine care. This experience made us regret our decision with Flight Centre. But now locked in. ________________________________________

Disgusting business ethics. Quoted me $650 for flights which were $300 direct of Virgin because I was using a $370 credit I held with them which had a clause requiring the new flight fees to be higher not including their additional booking fees??

I was travelling to vietnam on 2025 and the vietnam goverment change the entry condition two weeks before i travel and required a visa to get into vietnam. I wasvtold by airline staff i can not travel without a visa and advise me the only option is to go to flight centre office in the airport which i did and i was charge $495 australia dollers to… Read more

get a visa to vietnam as i have no other option i paid the money. After i find out the vietnam visa it cost $38 if you apply on line. I belive the flight centre in unfair to charge $495 for a visa cost only $38. I will never book a flight or deal with flight centre again.

Never ever book a hotel through the Flight Centre website. Most frustrating company to deal with. I'm sure that their customer help line is based overseas. First of all wasn't my choice to book through them as I had some gift vouchers to use and they were close to expiring. They were closed at my local centre even though the website said they… Read more

were open so I was forced to use the website. Booked a hotel for Singapore with free cancellation up until a certain date. Unfortunately I had to change the date of my flight coming home so therefore needed to cancel the hotel for stopover in Singapore. I first requested this on 20/2 and have spoken on the phone to flight centre twice since. Only after today have I finally received an email to confirm my request and now have to wait another 20 business days apparently for a refund. Furthermore I have an email addressing me as Russell, who knows who Russell is. Can't reply and correct them as it's a "no reply" email. So it's anyone guess if I'll ever get refunded and hopefully Russell doesn't receive my refund! I also have booking with them for my outward stopover in Singapore on way to Vietnam, so fingers crossed that goes okay! Furthermore, I would like to add a warning to anyone who gets reward vouchers from their employer...do not cash them in for Flight Centre gift cards!!!

I had to write this review to urge other people NOT to take out the highly recommended travel insurance with flight centre ( Europe Assist) ACTUALLY WHEN A GENUINE CLAIM IS SUBMITTED EUROPE DONT ASSIST) We dealt with asian staff who could barely speak English, promising to email us or phone us back only to hear nothing!!! This has been going on… Read more

for weeks and weeks. I urge anyone to carefully check the reviews, they are shocking ( unfortunately we didn't and made a quick decision at the last minute. $1,200 for a 15 day holiday we paid. We thought we were in good hands and trusted the consultant who couldn't recommend Europe Assist highly enough. What a joke.this is, PLEASE check the reviews for this travel Insurance company before taking out insurance with the Flight Centre!!! Ours is a very small claim and we only feel for people who need to claim reimbursement for large medical bills. I wanted something positive to come out of this very stressful mistake.if this helps others then my review will have been worth the time.

OMG avoid booking with flight centre online for international flights, at all cost. I booked a flight and the process was easy. Then I needed to change the flight return date. After an hour on the phone to a staff member who kept apologising because she was 'in training' and recurrently being on hold for '3-5 minutes' for over an hour, she… Read more

processed the change fee and read out my new flight details. I never received an email with the new itinerary so called again. I spoke with another incompetent offshore staff member who checked my booking and found nothing had been done (despite a change fee being charged). After another hour told me he had corrected everything and would email the new itinerary. I told him I would not hang up till i received the new itinerary email. Needless to say i received the email and it still hadnt been changed! He then said 'sorry sir, upon checking it is now correct and I have just sent the email again with the correct itinerary'.....and it was still wrong! This happened 4 more times before he put me on hold where i have been for anohter 20minutes. Honestly you couldnt make this stuff up. The offshore staff are obviously utilised as they are cheaper but they arent trained aqequately and are thus incompetent....pleasant but not trained. I blame Flight Centre manangement for providing such appalling untrained staff. I'm currently still on the phone and have now wasted 3 hours today for something that should take 1-2 minutes maximum. I will now have to work on the weekend to make up for the lost hours of productivity due to my wasted time with Flight Centre incompetent offshore staff

Book through Flight Centre if you enjoy frustration and wasting money. Booking the initial fare online is easy. But if you need to make a change, be prepared to say goodbye to your time and your $. You can’t manage it online — you have to call. Then you’re put on hold while they “check the conditions” (that you already know). They insist on… Read more

sending a quote with a 4–5 hour turnaround — even though you can see the fares yourself online. The quote never arrived, so I had to call again the next day and explain the whole situation all over again, only to be told they would send another quote.

When the quote finally came through, the new fare was significantly more expensive — even after applying the flight credit.

I will never use Flight Centre again. My strong recommendation to anyone who will listen: do not use Flight Centre. Book directly with the airline and save yourself the frustration and the money.

Online booking - easy to book, a nightmare to change - don't do it! At least if you can't get into a store, requesting a consultant get back to you will allow you to use the stores and Australian personnel for support > I have no comment on in-store or Australian support. Four phonecalls, over four hours on hold (one person could hardly speak… Read more

English) and I've given up trying to change my booking, will book the one-way return flight to what I want and do a no show with the Flight Centre booking most likely.

****Reposted to make sure Flight Centre get the recognition they deserve. As unable to update post after Flight Centre gave their pathetic scripted response below. Flight Centre have NOT even bothered to ask what Store this occurred or who the staff member (Store Manager) was. Perfect example of Flight Centre NOT caring about the low level of… Read more

customer service they provide ******

Awful experience and will not be contacting Flight Centre again anytime. Booked a Europe holiday and prices did not reflect what the tour company was advertising and the agent from Flight Centre was checking this and would "get back to me" that afternoon. Spent over three hours in the store planning this once in a life time holiday. It's been over a week, haven't heard back from the travel agent at Flight Centre even though I have called every day since she said she would get back to me and of course, she's "not available" and was advised she would return my call. Still being ghosted. Have also emailed and have had no reply. The deposit was to be paid with a dead line of (yesterday). Missed out on that tour as there is nothing available now and my tentative booking, was apparently the last space available for that tour. Contacted a lovely Travel expert at Helloworld who advised this is a common occurrence with Flight Centre and stated that they always end up with Flight Centre customers who have also had similar experiences. Flight Centre, you missed out on taking $15,000 off me for this amazing holiday that was planned. Another holiday being planned for a family overseas holiday at the Christmas markets in a couple of months. That would have been a nice pay day for Flight Centre. The worst of this is, the agent who I was interacting with is the actual store Manager. Flight Centre you should be ashamed of the staff who you hire as leaders. What a great inspiration for other staff! This deserves the well earned share on all of my social media platforms. Thank god for reviews getting out to people to make us all aware of these awful dodgy companies. I know my posts have been shared multiple times by contacts spreading the word to avoid Flight Centre and will continue to do so :)

Destination: EuropeClaim Made: NoTrip Completed: NoBooking Type: Accommodation, Flights and TourInsurance Cover For: Adult Booking Process Ease of Booking

***********Flight Centre response************Flight Centre 2w Hi there, we're sorry to hear about your experience. This is not the level of service we aim to provide. Your feedback is invaluable and will be shared within our team to help us improve and ensure a smoother, more seamless experience for all our travellers moving forward. We appreciate you taking the time to let us know.

MRG MRG 2w Flight Centre your response is absolutely disgusting. To say that this is not Flight Centre's level of service is a joke. You have not even asked what store this occurred at, and for it to be the Manager of the store that did this, Flight Centre obviously do not care what low level standard of service is provided. My sister had the EXACT same experience a month ago when Flight Centre did the same to her. The only difference is, they have a family of 4 and they were going to Europe touring for a month. So how Flight Centre can "ghost" potential customers with these huge sales, is beyond comprehension. While I was in Helloworld this morning finalising my European trip, a customer walked in and had the same complaint about Flight Centre. How??? This cannot be a coincidence and the reviews certainly reflect this. I have asked my sister to keep the quote she was given as this is an extremely large amount, and I will be forwarding this and all of my quotes which I was ghosted on to Flight centre Corporate. Flight Centre has NOT even bothered to ask who the agent was that did this, so no, Flight Centre couldn't care less about customers. Because of this pathetic response from Flight Centre, we WILL find a way to contact Graham Turner as I'm pretty sure in my line of work that I will know someone who can organise this for me. Flight Centre, you just never know who "knows who". It's about time someone makes Flight Centre accountable for their actions as you have ruined so many people's dreams of travel.

Flight Center Online are an absolute scam organization. They stuffed up my flight booking change and will not accept responsibility for it. They caused me to miss my flight last night by delaying me, putting me on hold for hours etc. Now today, trying to get a flight for tonight they're doing the same, promising to make the booking, telling me… Read more

that they'll call me back in an hour... Its 4 hours later now and they still havent done a thing, still giving me excuses, still lying. Absolute joke of an 'organization'. DO NOT USE

Today is the 3rd of February. The telephone "on hold advertisement" today expired on 1st February! I received an email advertisement on 30 Jan. The agent said bookings weren't open for the email advertisement I received. It seems flight Centre doesn't know what it is doing. Flight Centre staff appear to be under great pressure and to be… Read more

fighting each other for call taking. Then they are under pressure to make bookings rather than provide quality service.

Past quality has taken flight right out the window.

The agent was not concerned about my time or increased costs if I delayed making a booking in other words she provided a false reassurance. The price went up 15 percent!

I am not a tyre kicker but talking to flight Centre wasted my time and money. The agent should prioritise existing customers rather than take new calls.

Flight Centre management should manage advertising for new business in a way that reduces staff conflicts, rather than the chaos I experienced first hand.

I am extremely dissatisfied with my experience with this hotel and its booking process from this flight center websites. I intended to book my stay for February 10–11, but due to unclear and misleading information on the website, the reservation was confirmed for March 10–11 instead. When I realized the mistake, I immediately contacted the hotel… Read more

to request a cancellation or a date change. Unfortunately, both requests were refused. What makes this even more disappointing is that I was willing to pay any price difference to change the dates, yet the hotel still would not accommodate the request.

This lack of flexibility and customer support caused unnecessary stress and inconvenience. Honest mistakes can happen, but the refusal to offer any reasonable solution shows very poor customer service. I expected better communication and understanding, and this experience has left a very negative impression. I would not recommend booking here unless you are absolutely certain of every detail, as there appears to be no support when issues arise.