2Flight Centre

Flight Centre

 Verified
2Flight Centre
1.5

3,284 reviews

PositivevsNegative
12% · 3782,856 · 87%
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Trip Completed Yes · No
Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Received Booked Vehicle
  • Yes
  • No, I received a worse vehicle
  • No, I received a better vehicle
Value for Money
1.4
Transparency
1.5
Customer Service
1.6
Booking Process
1.6
Vehicle Condition
1.9
Ease of Booking
2.2

Reviews

3,284 reviews
Katherine K.
Katherine K.
 

Worst Ever Travel Agency

Flight Centre The Pines, East Doncaster., Vic. My family member had to deal with the manager of this Company. The worst ever service imaginable. No service, actually, Never called back, Never replied to emails, My family was left high and dry with no help whatsover. And this was for six months, yes, six months of no help. And not for a minor trip, a major holiday worth tens of thousands of dollars. Warning, DO NOT USE The Flight Centre, The Pines. Victoria Show details
Santhushka D.
Santhushka D.
 

Waiting on refund for 3 months

Been waiting 3 months for a refund. They are refusing to provide an amount for the refund even thought they are confirming that the refund is being processed. This company is scamming people according to the reviews I’ve read. Show details
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molly d.
molly d.Central Queensland, QLD
 

Appalling customer service

Absolutely disgusting. I asked for a flight credit in which I was granted. I went about my day with some very personal sad circumstances and then rang to use my credit to get home. There was no credit. They refused to take the blame and help, instead wanted proof on why I asked for a credit! No help nothing. I had no credit and no money to get home because of them and no help. Show details
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Guinn R.
Guinn R.Sydney, NSW6 posts
 

Great Travel Agent

Jackson Lewer has been our Travel Agent from just before Covid and has gone over and above in his service for us. I have referred family and friends to him and they are all very happy with his service. I can highly recommend his service as a Travel Agent. Show reply
Priscila G.
Priscila G.Greater Melbourne (Metropolitan), VIC
  Verified

Neglected for almost a year!

I'm at my wit's end! It's been a whole year of pleading for assistance. Endless phone calls, ignored forms, and no-reply emails - and I'm still stuck in this mess. I need urgent help now! After scouring for an emergency contact, my emails are still being rejected by your system. Can anyone hear me?

I can't bear another pointless phone call or another automated response. Please, I need a real person to step in and take charge of my case. It's been neglected for far too long.

I'm counting on you to finally make things right. Show details

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We're sorry to hear of your frustration Priscila. Your case is being escalated.

Dave P.
Dave P.Pilbara, WA2 posts
 

Lies lies and more lies

If I could leave a minus I would ... been waiting over 14 months for a refund for a cancelled flight ... nothing but lies from flight centre Show details
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Mary S.
Mary S.
 

Fabulous Experience

Recently returned from a coach tour of New Zealand, both Islands all arrangements were made by Maddy Cunningham at Flight centre Mt.Omaney who did a sterling job in making my travels stress free and enjoyable. Show details ·  1
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Dan
DanCaulfield30 posts
 

Expensive!

This is a review for flight centre as a whole. Their prices are higher than going direct through the airlines themselves! Work that out! The whole point of these third party booking agents are to get you the best deals! Show details
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Anand S.
Anand S.2 posts
 

Cheated me and robbed my money

Flight centres are cheaters and robbers. I would want to give zero star but does not let me. They cheat by not stating the terms and conditions until you finalise the ticket with them. Once finalise the ticket then they tell you that your tickets are non refundable. Very cheap dodgy service. Never use them to book tickets. Show details
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Beverley H.
Beverley H.
  Fair Incentive
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Love Ya Locks H.
Love Ya Locks H.Perth, WA
 

Avoid like the plague, absolutely disgraceful

Actually ZERO stars. AVOID LIKE THE PLAGUE. DISHONEST. MISLEADING. ACT ILLEGALLY. AVOID . AVOID AVOID. Show details
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Karen D.
Karen D.
 

The cruise was the customer service was not

Booked cruise with so called travel expert who failed to inform us on visa conditions among other things.Booked cruise in Melbourne, customer service was not great.Will not recommend flight centre to anyone Show details
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Sorry to see you've not had a great experience with us, Karen. If you'd like to provide any further feedback on your experience, please feel free to reach out to us via; social.engagement@flightcentre.com.au

Val
ValPerth, WA
 

Booking information

A big thankyou to Carmen Santo at Armadale flight centre.
Very helpful at organising our trip to Vietnam. Was able to answer all my questions. Lovely lady will be asking her to do my next holiday
Val Otto Show details ·  1
Ben Smythe
Ben SmytheBrisbane37 posts
 

Never called or emailed back with anything

Went in and said I had $XX,XXX to spend. Told them all my requirements. Inputted all my details in the system. Never called or emailed me about anything. Must not need the money! Show details
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Matilda
MatildaGreater Melbourne (Inner), VIC
 

Terrible. Customer service team read from scripts only

You are dealing with a customer service team that read from a script only. Airline wouldn't assist me due to me booking flights through Flight Centre and Flight Centre only would help if they would charge exorbitant fees. Book direct with the airline if you can. Show details
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Questions & Answers

Anna
Anna

Awful experience! Call Centre is overseas which they don't seem to know how to respond to complaints and resolve issues. Our flight was rescheduled, rang the 0800 number, did not come up with a solution but to call directly the airline, which I don't understand why because I did book at flight centre, so they should be ones to assist me. Now our return flight is still uncertain at this point. Have emailed the airline directly but not sure if this will be resolved. Just a crappy experience.

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Jojo
Jojo

Can anyone tell me if Humm Interest free can be used to book flights online through Flight Centre? Or must it be used in the designated store? I made enquiries at our local Flight Centre and really not impressed with the service

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Gavin D.
Gavin D.

Complaints email address please for flight center.

See all Flight Centre questions

Details

CategoryCar Rental Services, Travel Insurance and Booking Services
Service TypesFlights
Other Insurance Types Offered Travel
UnderwriterZurich
Maximum Age Covered 69 years old
Service TypeCar Sharing / Peer-to-Peer Car Hire
Hire Vehicle typeCars
Locations NSW, NT, QLD, SA, TAS, VIC and WA
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death30,000
Emergency Dental2000
Pregnancy (max weeks) 24 weeks
Resumption of Journey $3,000
Loss of Income45,000
Permanent Disability30,000
Luggage & Personal Effects
Delayed Luggage 1,100
Travel Documents / Passport 15,000 (combined with Luggage and Travel Documents)
Ancillary
Personal Liability $200,000
Special Activities Packages
CruiseIncluded
Adventure Included
Snow / SkiIncluded
Visit official website

Contact info for Flight Centre

  • ABN: 25003377188

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