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The worse company ever plus being liars
I have been waiting for a refund for my flight number BJP7QG for the bast month and half stating that Flight centre cannot refund our money unless they get credit. Jet star adviced me that they got the credit already and money should’ve been issued but Flight centre are Liers stating that waiting period is 12 weeks. I recommend for next time for anyone to book directly with Jetstar or Tiger because flight centre are horrible
Arrived at Sydney airport this morning to check in for my flight to NZ to find out it had been cancelled two weeks ago.
I never had been notified of this occurrence from the flight centre.
Was very upset.
Cancellation of flights
Try and cancel over the phone and no one answers after being on hold for over an hour!
Will give no credit on flights that were spoiled by the mismanagement of the WA governments 3 day lock down. Will NEVER use flight centre again!!
absolute crap dont go there
waiting for refund treated like crap for a large sum of money that I've been waiting for over nine months terrible service they couldn't care less about you if they tried
The worst service ever
Do not use Flight Centre !!!. They just take your money and refuse any responsibility. I have used them for national and international flights for years... Now they simply disregard you. After many medical certificates and lots of follow up calls, I was given a credit because of ill health. However, you cannot use your flight credits!!! I called saturday for a flight credit and I had the flights selected... They wouldn’t lock in the flights and said they needed to check with airline ( which doesn’t make any sense as flights were clearly ava...ilable) on the airline... They have repeatedly asked me to call me , endless calls have now been told flights no longer available. It’s obvious this was their intention as no reason was given as to why they wouldn’t lock in the available flights I had selected. Basically I can’t use credit - it will cost me full price!! Never ever use this travel agent... They are the worst! Still on hold without any flights although I had selected flights last week. They made sure flights were taken and not given to my credit. I was a loyal client of flight centre... Never again.. Stay away
Phone "problems" while re-booking using Virgin credit
I was allowed Virgin flight credit for 3 air tickets cancelled due to covid in March 2020. I rang the call centre to rebook some flights using the credit. The phone line was fine up until the time I started to provide my replacement flight details then it began to cut out. Eventually I hung up and tried again. Exactly the same result. I tried calling a retail centre (ie not an overseas call centre) but APPARENTLY they couldn't access my credit details. I tried again using my mobile phone, rather than the land line, and again this problem occurr...ed. Frustrated, after having been on hold, and battling with dropped out phone calls for almost 2 hours, I booked and paid for the flights directly with the airline. It really felt like the phone issue was designed to discourage the re-use of flight credits. One of the things I picked up before the first phone call became completely garbled was that I wouldn't be able to book a different "type" of fare to the one I had originally booked. Nowhere on the statement of credit from Flight Centre was this stated, merely that the flight be equal or greater value. I really think all such credits should be subject to refund.
If I could give them 0 stars I would
We booked a holiday with flight centre that was disrupted due to Covid 19. Flight centre requested a voucher for our flights when a refund was an option even though we had asked for a refund. They never admitted to us a refund was an option but our flight company told us when we contacted them. Flight centre will not take any responsibility, they’ve drawn out this process for 5 months, they even sent us an email showing us they had made a mistake and they still won’t give us a refund. We are absolutely disgusted by their service from both their travel agents to their customer relations team.
Would Give zero stars if i could
I purchased return tickets to Adelaide, South Australia on the 2nd of March 2021 via flightcentre.com.au.
At the time of purchase there was no indication on the website that the plane tickets would be non-refundable in the event of covid related travel restrictions, i even purchased travel insure through flight centre (incuded in total price) that was supposed to protect my purchase in event of a covid outbreak.
On the 29th of March 2021 a lockdown was announced by the Queensland Government for the greater Brisbane Area where i reside due to ...a growing covid cluster. Due to this lockdown the South Australian government has tightened their border crossing guidelines and because i reside in the greater Brisbane area and i am not a : South Australian resident/Genuine Relocation/Domestic violence victim or an essential traveller, i am not permitted to enter South Australia. I managed to call flight centre on the 30th of March 2021 after trying for hours since the announcent, I explained the situation and the representative offered me flight credits, i refused the flight credits as this was the only time off i had for the foreseeable future,the representative continued to try to get me to take the flight credits and i refused repeatedly, once it was clear i was not accepting the credits i was then bluntly told my tickets were "non-refundable". DON NOT PURCHASE THROUGHT FLIGHT CENTRE THEY ARE THEIVES!!!!
Heartless and misleading
Booked an online holiday to the Gold Coast from Newcastle for 30/03/21 flight and 3 nights at the Q1, for my son and his wife as a wedding gift/honeymoon. Brisbane when into lockdown and with the Gold Coast being so close and my sons wife work as a nurse in the age care system she could not take the risk. So we decided try and rebook for at later date, at first this all seemed possible with good news that we could rebook the flights for the 13 may, but then it all then down hill. Accommodation not available for that period, I rang Q1 and could ...book the room for the period required, so I don’t understand why they or not available for flight centre, he said he spoke to them direct. Anyway I said I will book the rooms myself and you can change the flights, as he said that the Q1 would charge for 1 night cancellation fee. Refunding some $400. Waited for him to call, when he did it was bad very heartless canceling the accommodation voided the deal and he could not do the flights and they are non refundable. I was let feeling very confused, mislead and very sad on a day before my son is to be married. The 40 people we had dinner with that night all heard about it in detail.
How long will they be around for?
Flight centre has a controlling interest in BYO Jet. This post concerns BYO Jet.
Credit provided can only be used for expensive tickets (not the more affordable tickets which are available), not for family members, with tickets only able to be booked over the phone during weekday business hours. They refuse to communicate via email, which makes documentation very difficult (hard to prove what has been communicated to you when it is not in writing). Generally underhand conduct consistent with a company not likely to be around for long.
Flight Centre Altona
Thank you to the team Emma and Hayley for the wonderful caring customer service. Having to make a few changes for disability accessibility where we were staying they made the changes to accommodate our client.
The package holiday was wonderful with all the tourist attractions arranged. Once again thank you for the time you took to arrange a holiday which was enjoyed by my client.
A warning to anyone buying flight centre gift cards.
I recently used my Commbank awards points to purchase a flight centre e-gift card only to find out shortly afterwards that e-gift cards are only redeemable in store or over the phone. I then tried to call flight centre to use my gift card but gave up after 1hr and 39mins of waiting on hold.
Excellent and professional service
My family and I recently had negative experiences with Virgin Australia. As I had booked through Flight Centre our contact there put in many hours and a huge effort to get my flight sorted during the recent covid issue in Brisbane. My contact there, Trina, was fully supportive and verified our belief that it is worth going through an agent because the airline treated us with contempt in my view. She saved me a lot of stress as it was not possible to penetrate Virgin's electronic wall that they hide behind.
Promises made and broken with no care
We went to the travel expo in Melbourne, COVID was just a small issue when it was on, nobody knew how bad it would get! We sat down and talked to an agent from Williamstown in Melbourne about travel. My husband and I had some time off together and wanted to try Bali, we had never gone there but it was only a 5-hour flight and we only had a week.
We spoke at length about COVID and what if it got out of control. We were encouraged to purchase this special insurance (COVERMORE) that was a no-fuss any reason cancellation and we would get 75% bac...
Long wait times on the phone - every time
Every time I call Flight Centre, there is a very long (25 minute or longer) wait time. The annoying recorded message advises to change bookings online, but the only way to redeem a voucher is by phone.
I encountered additional fees due to the airline (Virgin Australia) charging for changes, so the three times I've had to re-schedule due to COVID-19 changes I've had to pay a lot extra per ticket.
Waiting over 12 months for a refund
I know COVID was not flight centre's fault, however, I cancelled my trip almost 2 weeks before any travel restrictions were came into effect in 2020. Flight Centre have shifted responsibility, shifted focus, ignored emails, displayed ignorance, ignored, ignored, ignored, ignored and ignored. I am out of pocket almost $2,000 and Flight Centre haven't done a thing. I even bought travel insurance just in case, but Flight Centre have said :"sorry! The travel insurance is not applicable!" It is now March 2021. 12 full months since I cancelled my bookings and there has still been no resolution.
Its been 84 years...
Have been waiting for over a year for a refund for cancelled flights. I have been told that they have recieved the funds and are ready to refund, that was 3 months ago and still nothing.
Fantastic service with Tracey Flight center
Helped us get all out refunds from our Europe holiday.Even managed to get refund from a flight that said would only give credit.
Was no trouble for her.
Will definitely book with Tracy again.
Profited off of COVID at expense of customers
Review title says it all. This company cannot be trusted. They are unethical thieves, they had the opportunity to earn a positive reputation but instead stole. Hopefully they go bankrupt soon.
Excellent service and responses to emails and phone calls. I couldn't ask for better attention from Christine who shows dedication and professionalism in her position. As long as I can travel Flight Centre will be my only choice regarding travel bookings. Tessa W
Questions & Answers
When you book through the FC do they hold your money or is this passed onto the airline straight away? We booked our flights through the FC we were flying with Virgin Australia. Both companies have been unable to answer our question.
Whatever the answer is FC have made billions or multimillions by being an unnecessary third party. Their brand is completely ruined now as they will never come back from the bridges burnt with the Australian Public by not refunding. They are thinking extremely short term and if they want a future they should be fulfilling their end of the bargain by being this third party booking person they made themselves be. Otherwise, no business model. Just don't exist and let people book direct. They will never be trusted again and they have ruined their brand... Anyone who works for them should run, as they will lose their jobs in the next few months based on how the company is handling this. It is a one way trip to bankruptcy.
Why are you not taking a long term view and considering the damage to your reputation? By not refunding you are burning your bridges with the Australian Public? You won't recover from these 1 star reviews. It's a very short sighted approach you are taking to your customers by not refunding in a timely way - which makes me believe you will be bankrupt and/or waiting for a bail out from the government. If you work for them I would be looking for another job as even more redundancies are surely a certainty in the forseeable future (not to mention the abuse you must deal with daily).
Why is Flight Centre not refunding straight away when funds received this is law you are breaking?
Because they are making a load of interest on everyone's money!
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