Wrong details on Reservation
I booked flights to South America for the family, agent did not entered my son's middle name (even though she had it). Now airline want me to pay extra AUD 2000. Flight Centre wouldn't help to fix issue.
No Care Factor!!!!
Booked some flights in September with Dark Syders South Brisbane. I would normally book flights directly with the airline but I had a gift voucher that i had to use so I thought i would give them a go. Due to work commitments one of the passengers couldn't fly. I gave them a ring to see if I could do a name change, the answer was yes and it would be a fee for Qantas and a fee for flight centre.
I was fine with that and would give them a ring back that afternoon with the name. That afternoon i rang back with the name and I was told I had t...
Traveler be aware !
No experience when booking my flight. Wrong accommodations & it was very hard to receive assistance. Never again. Travelers do your homework & check details yourself. Very little compensation received & an ever that come with conditions
Wouldnt go anywhere else
Our agent, Emilie in Brunswick, has been superb, helpful and caring given the health issues my wife has endured over the last two years.
Nothing was too much trouble. Her smile is infectious as well.
She also encouraged me to fly Qatar business class to UK which was a big winner.
Thank you Tarni at Alice Springs.
I thought I had missed my flight because I was too busy sight seeing. I ran into the Alice Springs Flight Centre about late October 2019 and was so beside myself that the words didn't come out properly. While talking with one young lass, Tarni who was sitting behind her looked up the details and told me the flight had been deferred. I raced back to my hotel and managed to get onto the flight in the nick of time. Thank you Tarni, and the other young lass who probably had a difficult time understanding what I was trying to say!
Extremely dissatisfied and disappointed
Flight Centre Arndale, South Australia is terrible. Booked our flights 8 months in advance to make sure we got window seats. Turns out the agent forgot to save our seats and we only found out a week before departure date and had to randomly choose seats. This same agent had left the job and we weren't notified until we decided to go into the store. He kept telling us our details will be available before a month of flying out and it is not until 4 days prior to flying out. The manager of the store then was extremely rude and ignorant and ripped ...us off by $188 and when we asked her to book a train for us. When we went into the store for a refund/or compensation she refused and continued to yell at us. Very unprofessional service from her. Will not recommend flight centre to anyone in the future and will not ever go there again. Very stressed and sad, was very excited about our trip but now just sad about this treatment and inconvenience :(((
I feel I was tricked into paying too much when booking over the counter
I tried to book an online flight centre ticket from berlin to iceland. Their website quoted a price, however when it came to submit the booking an email was generated to have a consultant contact me. When I completed this booking over the counter I was lead to believe I was completing the transaction on the "web quoted" basis. But when I completed transaction over the counter, the counter consultant's price was in the order of $150 more. When I arrived home an hour later I was curious about the charged price so I re-entered the same details i...n the website to reprice. I found I was charged in the order of $150 extra, perhaps for the "over the counter" price. I went to competitor's site and confirmed to myself I had been overcharged in the order of $150. I rang to get flight centre to refund the difference, particularly as SAS airlines has a "full refund policy with 24 hours". (SAS is the provider of this flight.) Flight Centre refused to refund the difference despite the transaction was completed less than 24 hours earlier. My warning to you, only go to Flight Centre if you really need "over the counter" service (which I did not need). Where their website sends an email to you with a phone number to complete the transaction should raise alarm bells with you unless you really do personal assistance. If you do not need this assistance, I suggest you go to web-sites which can complete the transaction completely online. I feel that approximately $150 has been tricked out of me for this circa $1000 transaction. I look forward to Flight Centre refunding this difference so I can report back favourably to the general public. (BTW it is 21 hours since I paid for this ticket in full as I type this comment to you.)
I began contacting flightcentre nearly a year before my trip, was put with a travel agent who started off absolutely wonderful. As it got closer to the date she stopped responding and things were left Un booked. I contacted flight centre and another travel agent offered to help. She was chasing up travel cards and somewhere for us to spend our Christmas Day. This travel agent never reached out to us again. I then had to go in store with the hopes that out travel cards will arrive before our holiday. We now have nowhere to spend Christmas Day as...its too late to book any restaurants. We paid for price drop protection but as our travel agent couldnt even be bothered to reply to myself Im sure she wasnt checking to see if flight prices had changed, so we may have lost the chance for cheaper flights. Overall its been one disappointing start to me first overseas holiday.
Next time, we are booking the trip ourselves.
We booked through flight centre for my honeymoon trip. It started out strong but as time went on, I began to notice that things started to go wrong. Most of the rooms we were booked in had separate double beds, which being on a honeymoon we were annoyed. Our flight centre consultant never told us that some hotels needed deposits which were over $100. We had to use a credit card to cover the cost. They told us false information regarding fast passes for the Disneyland parks. The hotel we were booked into New York was terrible. We were suppose to...have 3 days in Universal Studios in Florida and we only had 2 days when we had asked for 3. A transfer we had in San Francisco had been cancelled and our travel agent told us and basically said we had to fend for ourselves and they were "sourcing" a new company and it would take time. I was able to book a transfer shuttle myself in less then 5 mintues whilst in San Francisco. They booked us the wrong tour in San Francisco and we had to use our own money to book the tour we had asked for which cost over $150. I don't recommend using flight centre. They clearly don't care and are just in it for the money. 0/5 stars.
Stay away from Flight Centre
Poor customer service. Slow to act which results in increases in fares and accommodation or in my case, both increases in fares and lost accommodation.
Their fees are excessive and they haven't provided me with any value whatsoever. In fact, I've ended up booking my own accommodation because of their incompetence. I wish I'd booked my flights direct with the airline as well, as it's like pulling teeth trying to get Flight Centre to make any changes to flights.
Bad customer service
contacted agent to book flights from Phuket to Sydney. Agent advised that the fare was incorrect on their website and offered me a higher fare to book. I declined and called back and the another agent advised that the fare was availale and booked it . flight centre is a rip off and try to overcharge clients. Agents knowledge of destinations are very limited and prices will vary from flight centre to flight centre which is a joke. I have spent over $40 000 with flight centre over the last 3 years and will never use them again .
Beware Of The Pricing Of This Travel Agent Called Flight Centre
Paid for a return ticket to Greece off season close to 3200 dollars to Flight Center, ok we needed to change the return date and they asked for 384 dollars. For that amount you can find tickets on SKY SCANNER for half price so please try other sights first if you really want a to save some money for your trip.
Beware of travel insurance
I was sold travel insurance through the Flight Centre with a company called Cover-More.
My departing flight from Hobart had been delayed due to a engineering problem with a Qantas jet.
This made me 12 hours late to my destination in Shanghai. I lost 1 nights accommodation i also paid for extra leg room on the flight and also pre paid a cab from the airport to my hotel. Total out of pocket $350. On submitting a claim to recoup my loss, and after 6 weeks of wait i was told my claim was not excepted because my policy only covers me for airline st...
Chose your Poison
Chose your Poison
Upon booking Flight Centre Away Bali Camakila Resort it was either stay in the Deluxe Premium Suite with poison behind the bed head or be downgraded to a room $1000 less on the third floor. We chose the lesser of the two evils having to climb six sets of stairs as the elevator was constantly broken down, just like our knees. That was 4th September 2019 and as you guessed,no $1000 refund from Flight Center, not even an apology, just we will get back to you. Chose your poison carefully when it comes to travel agents
Booking through flight centre
we Booked our cruise through Flight centre but decided to book our flights and hotel through the shipping company. Although not her job Kym at Rockingham city centre, did everything for us including booking our seats on the plane well done Kym and flight centre are lucky to have such dedicated staff
Flight Centre and Bassinet
We recently booked a flight for my wife and baby daughter to fly alone from Sydney to Brazil via Qantas. We requested a bassinet when we booked and were told that we just need to arrive at airport 3 hours early and request it. We were not convinced and emailed and called the branch to check on it - with no response. I even went into the branch a few days before to check again - the staff assured me they would contact Qantas to check and get back to us. Again no response. On check in Qantas asked why we did not request a bassinet. This caused a ...lot of unnecessary stress for my wife. We luckily got the bassinet in the end as the number of babies was low enough but could of easily missed out due to the booking not being updated correctly by flight centre.
All Obstacles Are Resolved
Cannot speak too highly of Damia Carr from Flight Centre at Carindale. Any obstacle that we encountered during our booking experience was swiftly and seamlessly dealt with by Damia. Excellent!
No self payment options?
I just booked my cruise last night through them, paid the deposit and wondered afterwards how i would pay the rest off over time.. Well i called flight centre today and they said i have to email my travel consultant and ask for a payment link every single time i want to pay a little off my cruise.. this is so time consuming! Especially when you have to wait for them to email back! Why isn't there something you can access yourself and just pay it straight away?! This is my first time and last time booking through flight centre such a hassle
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Questions & Answers
incorrect seating for me an my wife she was one side plane me the other as the plane was full we had to pay for business class from la to Sidney we were business class part why as it was round the world the agent told us she would sort things out before we left new York and confirm it on the night before home told talk to check in and sort it out then we could not brook on line as we had 4 seats this is just a little off things that happend
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