??!
1 photo
Flight Centre

Flight Centre

1.7 from 1,729 reviews

See the Best Booking Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
206
4 star
47
3 star
37
2 star
163
1 star
1,276

Leo

LeoSouth East Queensland, QLD

  • 2 reviews

Wrong details on Reservation

published

I booked flights to South America for the family, agent did not entered my son's middle name (even though she had it). Now airline want me to pay extra AUD 2000. Flight Centre wouldn't help to fix issue.

Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Flights
Return Claim MadeYes
Store LocationSandgate
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre

Julss

JulssSydney, NSW

  • 2 reviews

No Care Factor!!!!

published
Rose Germano

Rose GermanoSydney Surrounds, NSW

Traveler be aware !

published

No experience when booking my flight. Wrong accommodations & it was very hard to receive assistance. Never again. Travelers do your homework & check details yourself. Very little compensation received & an ever that come with conditions

Trip Completed Yes
Booking Type Accomodation, Car Hire and Flights
Store LocationTravel Expo
1 comment
Flight Centre
Flight Centre C.Flight Centre

Rushed to cross sell price protection with out any follow up.

published

Rushed to cross sell price protection with out any follow up. When selling the sales person was very confident that he will call next Sunday with savings. He never called.

Trip Completed No
Booking Type Flights
1 comment
Flight Centre
Flight Centre C.Flight Centre

Big Big Train

Big Big TrainGreater Melbourne (Metropolitan), VIC

Wouldnt go anywhere else

published

Our agent, Emilie in Brunswick, has been superb, helpful and caring given the health issues my wife has endured over the last two years.
Nothing was too much trouble. Her smile is infectious as well.
She also encouraged me to fly Qatar business class to UK which was a big winner.

Customer Service
Product Quality
Ease of Booking
Trip Completed Yes
Booking Type Cruise, Flights and Tour
Return Claim MadeNo
Store LocationBrunswick Plaza
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre

L C.

L C.

  • 3 reviews

Thank you Tarni at Alice Springs.

published

I thought I had missed my flight because I was too busy sight seeing. I ran into the Alice Springs Flight Centre about late October 2019 and was so beside myself that the words didn't come out properly. While talking with one young lass, Tarni who was sitting behind her looked up the details and told me the flight had been deferred. I raced back to my hotel and managed to get onto the flight in the nick of time. Thank you Tarni, and the other young lass who probably had a difficult time understanding what I was trying to say!

Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed Yes
Booking Type Accomodation, Flights and Tour
Return Claim MadeNo
Store LocationChermside
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre

Extremely dissatisfied and disappointed

published
Transparency
Customer Service
Product Quality
Trip Completed No
Booking Type Accomodation, Flights, Insurance and Tour
Return Claim MadeNo
Store LocationArndale Shopping Centre
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre

I feel I was tricked into paying too much when booking over the counter

published
Trip Completed No
Booking Type Flights
Return Claim MadeNo
Store LocationDarlinghurst, NSW
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre
Bridee

Bridee

  • 2 reviews

Disappointing

published
Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Accomodation, Flights, Insurance and Visa
Return Claim MadeNo
Store LocationEpping and Waurn ponds
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre
James

JamesGosford

  • 3 reviews

Next time, we are booking the trip ourselves.

published
Customer Service
Product Quality
Trip Completed Yes
Store LocationErina Fair
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre

Rhonda P.

Rhonda P.South East Queensland, QLD

Stay away from Flight Centre

published

Poor customer service. Slow to act which results in increases in fares and accommodation or in my case, both increases in fares and lost accommodation.
Their fees are excessive and they haven't provided me with any value whatsoever. In fact, I've ended up booking my own accommodation because of their incompetence. I wish I'd booked my flights direct with the airline as well, as it's like pulling teeth trying to get Flight Centre to make any changes to flights.

Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise and Flights
Return Claim MadeNo
Store LocationUnderwood
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre

Fred

FredSydney, NSW

  • 2 reviews

Bad customer service

published

contacted agent to book flights from Phuket to Sydney. Agent advised that the fare was incorrect on their website and offered me a higher fare to book. I declined and called back and the another agent advised that the fare was availale and booked it . flight centre is a rip off and try to overcharge clients. Agents knowledge of destinations are very limited and prices will vary from flight centre to flight centre which is a joke. I have spent over $40 000 with flight centre over the last 3 years and will never use them again .

Transparency
Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise and Flights
Return Claim MadeNo
Store Locationphone booking
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre

vaios

vaiosmelbourne

  • 3 reviews

Beware Of The Pricing Of This Travel Agent Called Flight Centre

published

Paid for a return ticket to Greece off season close to 3200 dollars to Flight Center, ok we needed to change the return date and they asked for 384 dollars. For that amount you can find tickets on SKY SCANNER for half price so please try other sights first if you really want a to save some money for your trip.

Store LocationBundoora Victoria
1 comment
Flight Centre
Flight Centre C.Flight Centre

Very happy

published

Kim was very happy to help with my inquiry and book my ticket to NZ.
And to book all my bus ticket to. And also hotel to stay in Auckland

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation and Flights
Store LocationShellhorbour
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre
Adam

AdamHobart, TAS

  • 2 reviews

Beware of travel insurance

published
Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Flights
Return Claim MadeYes
Store LocationEastlands Tasmania
See all answers
2 comments
Flight Centre
Flight Centre C.Flight Centre
Adam
Adam

Good morning Felix,my full name is Adaml and i booked at Flight Centre Eastlands Tasmania.

Chose your Poison

published

Chose your Poison
Upon booking Flight Centre Away Bali Camakila Resort it was either stay in the Deluxe Premium Suite with poison behind the bed head or be downgraded to a room $1000 less on the third floor. We chose the lesser of the two evils having to climb six sets of stairs as the elevator was constantly broken down, just like our knees. That was 4th September 2019 and as you guessed,no $1000 refund from Flight Center, not even an apology, just we will get back to you. Chose your poison carefully when it comes to travel agents

Transparency
Customer Service
Product Quality
Ease of Booking
Booking Type Accomodation and Flights
Return Claim MadeNo
Store LocationKawana
See all answers
3 comments
Flight Centre
Flight Centre C.Flight Centre
Brad M.
Brad M.
Flight Centre
Flight Centre C.Flight Centre

Booking through flight centre

published

we Booked our cruise through Flight centre but decided to book our flights and hotel through the shipping company. Although not her job Kym at Rockingham city centre, did everything for us including booking our seats on the plane well done Kym and flight centre are lucky to have such dedicated staff

Trip Completed No
Booking Type Accomodation, Cruise, Flights and Visa
Return Claim MadeNo
Store LocationRockingham city centre
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre

Flight Centre and Bassinet

published
Customer Service
Trip Completed Yes
Booking Type Flights
Return Claim MadeNo
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre

All Obstacles Are Resolved

published

Cannot speak too highly of Damia Carr from Flight Centre at Carindale. Any obstacle that we encountered during our booking experience was swiftly and seamlessly dealt with by Damia. Excellent!

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Accomodation, Cruise, Flights and Tour
Return Claim MadeNo
Store LocationCarindale
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre

Tamara C.

Tamara C.South East Queensland, QLD

No self payment options?

published

I just booked my cruise last night through them, paid the deposit and wondered afterwards how i would pay the rest off over time.. Well i called flight centre today and they said i have to email my travel consultant and ask for a payment link every single time i want to pay a little off my cruise.. this is so time consuming! Especially when you have to wait for them to email back! Why isn't there something you can access yourself and just pay it straight away?! This is my first time and last time booking through flight centre such a hassle

Customer Service
Product Quality
Ease of Booking
Trip Completed No
Booking Type Cruise
Return Claim MadeNo
See all answers
1 comment
Flight Centre
Flight Centre C.Flight Centre

Page 1 of 87

Questions & Answers

marcia

marciaasked

Do you organise cruises. Do you have a cruise section. Please advise.

No answers

Michael Keleher

Michael Keleherasked

L have not received any response. Any help?

No answers

chirs

chirsasked

incorrect seating for me an my wife she was one side plane me the other as the plane was full we had to pay for business class from la to Sidney we were business class part why as it was round the world the agent told us she would sort things out before we left new York and confirm it on the night before home told talk to check in and sort it out then we could not brook on line as we had 4 seats this is just a little off things that happend

No answers

Get an answer from our members and Flight Centre representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.