Flight Network

I trusted Flight Network with my hard-earned money, and they betrayed that trust completely. This is not a simple mistake or poor customer service — this is deliberate deception, theft, and stonewalling. I paid for air travel seats. From the very first interaction, their employees made misleading claims that proved completely false once I handed… Read more

over my payment. After the transaction went through, they failed to deliver what was promised. When I reached out to customer support, the lies began: • They claimed the issue would be resolved and that my claim for a refund had ‘been escalated’. • Representatives contradicted each other and gaslit me by saying the problem was on my end. • They repeatedly avoided direct answers about refunds or accountability. After weeks of chasing them, they continue to deceive. My money is gone, the product was never provided as advertised, and they clearly have no intention of making it right. This isn’t bad business — it’s fraud. I’ve filed a dispute with my bank and cancelled the card that was used to avoid having them steal more from me. I strongly urge anyone considering this site to stay far away. Save yourself the stress, time, and financial loss. There are far more honest alternatives out there. If Flight Network is reading this: Do the right thing and refund every customer you’ve deceived. Your reputation is already in ruins.

Very very disappointed with this travel agency. I booked my tickets through them. They collected my money and given me order number. But few days later i was looking for my booking confirmation which i didnt receive. I realised my money was refunded to me without letiing me know or any communication. I called the agency and someone name Huda was… Read more

very unhelpful. She said they cant do anything and i have to make a new booking which will be almost double of the price i was paying earlier

Avoid at all costs. Absolutely useless! I booked 3 return tickets and 1 extra bag (at additional cost) to Fiji. They cancelled the extra bag for the flight over but NOT the flight back. I called them and got told changes could only be made within 24… Read more

hours of booking, and that I could not cancel the return bag charge. It had not been 24 hour! They told me to call Fiji Airways and sort it out with them. I requested a Manager, they said they could log a request and they may call me back within 48 hours... Fiji Airways could book my bag going over but I had to pay an additional AUD$54. Cost me extra, but I could book my bag on the flight and FlightNetwork couldn't! Again, useless waste of time.

I booked a flight to Japan for my wife and two of her friends, I entered my wifes surname incorrectly and tried to get it changed the day prior to the flight. It was the most aggrivating situation I have ever had. Flight Network said I had to call… Read more

JetStar to have change made, JetStar said it could only be made by Flight Network and it just kept going backwords and forwards. At one stage we had JetStar on one phone and Flight Network on another phone talking to each other with both saying that the other person had to fix the situation. No Manager or person further up the chain of responsibility would talk to us. The only option we had was to cancell the flight to Japan with Flight Network and lose our complete payment and re-book with JetStar costing us a further $1996.00. Don't go anywhere near Flight Network, they are the most unhelpful company that I have ever dealt with.

Cheaper price offer drew me in. But it's kind of like those dodgy car service companies who offer cheap oil change only to upsell you for new tyres, transmission oil, headlight oil, when 95% of the time you don't need it or it doesn't exist. Honestly it wasn't that bad as long as you don't purchase any extras. I laughed when they tried to charge… Read more

me for seat selection when that particular airline does not charge for it for that flight. So I skipped their $320 seat and meal selection, purchased the tickets, got the booking ref, then went on the airline website and chose the meal and seats for no extra charge. Win!

Also like with all online booking systems, for flights especially, you really need to make sure you have selected the correct flight, dates, and entered the exact names and DOB as on passport. I have seen too many cases were people make a small error which ends up being a very very costly mistake. Sometimes more than the flight ticket itself. If your not good with computers, or not good at double checking your entered information, then don't buy from here. Call a flight agent or Airline to book your ticket.

Remember, buying an airline ticket online is similar to like signing a contract of your soul to the devil. Just check everything before you make that payment.

Once you become a regular, you realise one or more of the following: 1) Saving are not worth it and better to buy from airline direct. 95% of the population 2) OR; Savings are worth it as long as you spend the extra time checking all the details you have entered and knowing what addons you need/don't need.

Remember: Get insurance from another provider. Understand what Flexible tickets really mean. For some it may be worth it but don't make the mistake thinking you can still change it for free. The new flight you want to pick might cost a lot more and you have to pay the difference. Addons and other Extra's are almost always overpriced and useless Sometimes buying direct from airline ends up being cheaper. Be decisive with your dates for best savings.

I booked with Flight Network because they had the best price for my chosen flight time, and the actual booking process was a breeze. Unfortunately our flight was cancelled by the airline so I reached out to Flight Network on the online chat and talked to Aman K regarding my refund. She escalated the issue, gave me reassurance and the money was in… Read more

my account 48 hours later with no further action by me required. In the past I have been pretty sceptical of third party agents but I have been very impressed by this experience, and wouldn’t hesitate to book with Flight Network in the future.

Despite all the bad reviews, i still booked with them and had no issues – We had return flights from Ho CHi Minh to Hanoi. Had no issues at all. But only had carry on bags. Took vietjet air. They do increase the price when you are about to pay, some nonsense tax. Show details

This is a horrible company. Their support team is a joke. They are absolutely useless when you’re stranded in a foreign airport and ask them for help when the airline says to call them since I bought my tickets from this company. They hang up the phone line on you and literally are helpless with any concerns you have. I ended up purchasing another ticket to get back home. Stay away from them, they are terrible Show details

We bought a ticket with a stopover in Cuzco from Flight Network. Latam has rescheduled it without notice. We tried to manage the booking for the day before, but the only option given was the refund. Interesting thing is that the ticket to go the day before (as we wanted) is still being sold in the website. What a joke! Show details

Criminal… lied about what the product was and then blamed the airline for not being able to refund due to not offering what was paid for. Avoid like the plague. Dishonest & thieves. I cannot understate how disgusting this companies form is. Avoid! Show details

Flight network is a big scammers. The price which advertised is good and at time of payment they are charging differently. Even still prices are cheap on other providers on sky snanner. I was charged $885 extra and they claiming price changed even i wasn't notified and interesting thing is advertised price is still cheap after 2days of transection which i which was charged.i strongly advised customers not to buy tickets through flight network. Show details

Dont book with Flightnetwork. They will never refund what is due to you. I have been emailing them for 12 months now and after months of them putting me to task asking for this info and that info and permission for this and permission for that, they never intended refunding in the first place. I was always polite in my emails and so were they… Read more

but they strung me along hoping I would give up. Now at the end of the road with nothing more they can ask me to send, I am being ignorred.

I am profoundly dissatisfied with the way Flight Network has handled my refund process. It has now been almost a month, and I am still trying to recover my money after a flight schedule change. Communication has been very limited and inefficient. It is difficult to send information in writing, and most interactions happen through phone operators… Read more

who change every time. As a result, there is no clear documented history, and I often have to explain the situation again from the beginning.

What is most frustrating is that Flight Network does not seem to actively coordinate with the airline in a way that helps resolve the issue. Instead, as a customer, I feel caught between the agency and the airline, with neither side taking responsibility.

Based on this experience, I would strongly recommend booking directly with the airline whenever possible. In my case, Flight Network has not added value as a service provider. On the contrary, using a third-party intermediary has made the refund process slower, more confusing, and more stressful.

For this reason, I would personally avoid using Flight Network again and would advise others to think carefully before booking flights through third-party platforms rather than directly with the airline.

I have bought a return ticket from Vietnam to Cambodia on the flexible option, at a cost of $700. When I called Flight network to change the dates under my flexible ticket clause, I was asked to pay $1280 as "fare difference".When I pointed out that it's cheaper to buy a new ticket, I was told "that's the fee, if you don't want to pay it, I can't… Read more

help you" and they hung up on me. Scammer... I called again, a different number that gave me access to a local operator, not the initial call centre, and I ended up doing all the changes I wanted for a grand total of $87. Beware of this company

Booked a flight Auckland- Brisbane return on the 23rd March 2026. Paid extra to enable the fare to be a flexi fare. Had to cancel flight, contacted Flight Network who told me to deal direct with airline ( Jetstar) They confirmed my booking but it wasn't made as a flexi fare. Jet star were great and have given me an 18month credit on compassionate… Read more

grounds. Have emailed Flight Network twice to ask why the extra amount paid was not passed on and what they intend to do about it. To date no response. Would never book through a third party ever again, avoid this company

Flight network is totally incompetent. Very poor customer service, and basically I lost $700 because they stuffed up my booking entirely. I requested a direct flight between two airports, and upon accepting a cheaper option, they automatically issued a ticket that rerouted me through five airports! This meant that I would be flying for three out… Read more

of the four days of the period of travel with long layovers. Absolutely ridiculous and almost surreal. I could not change it once it had been been made even when I offered to pay a fare difference - their response was so slow I could then not get a refund either, despite trying many times to call them. Do not use this service!! In the end, I disputed the charge, and the credit card company refused a refund on the basis that I accepted the merchant terms and conditions. However, I never accepted the itinerary that had been sent to me, and in the end, my bank was able to refund me 50% of the lost amount purely on compassionate grounds. They seemed to accept that the service and the process was abominable. I could refer this to Australian consumer law, but simply can’t be bothered. I’ve had enough stress and I’ve decided simply to recommend to others to not ever use the service. They are THE WORST.

Already waited for 5 months for a refund, made 9 calls in the past three months, was promised in the last three calls to escalate and issue the refund within a week. I just called the Airlines today, was told by the Airlines they haven't received a refund request from Flight network yet. Scammers, how can they be allowed to operate in Australia??? AVOID AT ALL COSTS! Show details

Don't trust them. Somehow my Virgin search got directed to Flight Network and difference was Virgin $129 and Flight Network $401.30. Reviews appeared unreliable and cancellation cost me $88.19. I was in a rush and just wanted to book as early flight Melbourne to Sydney, and was important to be reliable and done quickly. Flight was $196.12, but… Read more

extras kept getting added. Baggage service $11.62, Checked 23kg bag $64.99, seat reservation $52, upgrade to get compensation for flight delay $76.57 = $401.30. I booked thinking Virgin was making up for fuel costs. But the email confirmation was Flight network, not Virgin. Reviews were shocking and explained a risk of flight change, which I couldn't manage, so I cancelled it on the same day. They advised me that Virgin was going to send refund, but only of $313.11. They get to keep $88.19. Cancellation email stated "We have just processed your refund from Virgin Australia. It will arrive in your account in a few days. The processing time depends on your payment provider or bank. For any further questions, please contact your bank." I rebooked with Virgin and the same flight is selling for $129. Update: Refund was credited to my Paypal account about a week later, but short of the $88.19 I paid for compensation for delay service, and baggage service that I did not get.

Wouldn't honor a cooling off period or refund a flight booked incorrectly by an elderly person. Highly inflated prices and poor service. Do not use, they are nothing more than scammers.

I am writing to raise a serious complaint regarding my flight booking with PNR E64FUY. My flight was cancelled by the airline, and I requested a refund through your platform. However, even after 16 days, my refund request has not been forwarded to the airline, as confirmed by the airline directly. This shows clear negligence and lack of… Read more

responsibility from your side.

Despite multiple follow-ups, I have not received any proper response or resolution. This delay is unacceptable and has caused me financial stress and inconvenience.

I request you to: 1. Immediately process and forward my refund request to the airline 2. Provide a clear status update with proof of action 3. Ensure full refund is processed without any unnecessary deductions

If this issue is not resolved within 48 hours, I will be forced to escalate this matter to higher authorities, including the Directorate General of Civil Aviation and consumer court.

I expect a prompt and transparent resolution.

I had a very frustrating experience with FlightNetwork and would not recommend booking through them. I paid extra for advance seat selection on my flights, but after the airline rescheduled my itinerary, the seats I had paid for were reallocated to completely unsuitable seats without my consent. For my departure flight, I made multiple requests… Read more

to have my seat corrected, but received no meaningful response. The agent only got back to me after the flight had already departed — making the paid seat selection service effectively useless.

For my return flight, I again tried multiple times to resolve the issue. I was told I would need to pay an additional fee to select seats, despite already having paid for this service. Due to the urgency and lack of support, I had to go directly to China Southern Airlines and pay again out of pocket just to secure a reasonable seat.

In the end, I paid twice for the same service — once to FlightNetwork and once to the airline — and FlightNetwork has refused to refund me.

This experience showed a lack of accountability, poor customer support, and failure to deliver a paid service. I would strongly recommend booking directly with airlines to avoid similar issues.