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FlightNetwork

FlightNetwork

2.0 from 548 reviews · View Statistics
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Reviews

  • Transparency
    1.3 (335)
  • Customer Service
    1.4 (357)
  • Trip Completed Yes (51) · No (318)
  • Product Quality
    1.5 (339)
  • Return Claim MadeYes (124) · No (198)
  • Shipping
    1.1 (83)
  • Ease of Booking
    2.2 (305)
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Jim B
Jim BPerth, WA
  • 2 reviews
  • 1 like

Taken $329.68 out of my bank without my permission. Quite frankly that's criminal.

published

Outrageously poor overseas customer call centre. "We'll call you back in 24-48hrs" didn't happen, same again and they guaranteed someone "will call back within 24-48hrs". Didn't happen. I've been hung up on, twice. Endless holding. As soon as they have credit card details and/or your money, you will be over a barrel regarding the "flexible Ticket" which is really how much extra we can charge you, but not as much as an entirely new ticket. I will never use Flight Network again. I'll be submitting report to ACCC, it is that bad.

Transparency
1/5
Customer Service
1/5
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Worst company I have ever dealt with. Thieves!

published

I purchased a flight and paid extra for the cancellation insurance. When I had to cancel my flight due to sickness (yes I read the terms and conditions and it checks out) they fought tooth and nail not to give me a refund or offer a credit. Absolutely horrible

Incentivised Review No
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  • Verified

Help! We Are Trapped!

published

We purchased return flights from New Zealand to Slovenia. A week before our first flight we received an email to call Flightnetwork. They advised our return flight had been changed. Spent HOURS on the phone over the following week trying to resolve, got told another flight was sorted and to wait for the email. A month later, many emails sent and none received, and HOURS spent on hold (at least 2hrs every time we call and just getting shuffled around) with toll costs mounting and still no resolution and no way to get my family home. Flight Network why will you not sort this?

Transparency
1/5
Customer Service
1/5
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Shanmelb
ShanmelbGreater Melbourne (Outer), VIC
  • 4 reviews
  • 2 likes

Do not use this provider

published

I booked a flight through this provider. They contacted me that the airline had changed the flight and to contact the airline if there was a problem. I had to cancel the flight, but the airline provided my refund to the FlightNetwork. It has been MONTHS and they have still not forwarded me a cent of this money. Even then, they're offering to provide me with less than half of what I paid for some "service fee". What service? You can't respond to my emails within a month!

Transparency
1/5
Customer Service
1/5
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sinbadthesailor
sinbadthesailorKaleen 2617, ACT
  • 2 reviews
  • 1 like

The stats don't lie, just look at the rest of the reviews.

published

Payed extra for the flexible flight. When called to change it was a 3hr wait before getting an operator. Then the operator hung up (I was polite but the operator must of found the task too hard to complete) so was not able to change it. Had to ring the airline direct to resolve the issue so what was the point of pay for flexible.

Transparency
1/5
Customer Service
1/5
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Sunny
SunnyGreater Melbourne (Inner), VIC

Save yourself time and money !! They are online thugs.

published
Transparency
1/5
Customer Service
1/5
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birdie1111
birdie1111AU
  • 2 reviews

Terrible, avoid like the plague

published

- had an issue with delayed flights and cancelled flight. These guys were impossible to get hold of. When I did get hold of them, it was long waits on the phone, lots of redirection to different departments.
- my issue remains unresolved, essentially means I have not been refunded for a lost flight.
- if you use this company, you will loose money, you might get stranded. Avoid like the plague.

Transparency
1/5
Customer Service
1/5
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Never book with this company, they are scammers and are not located in Canada but in India .Scum of the earth

published

Lost lots of money due to them not issuing the ticket . You cannot get hold of them as they are all over the world in different call centres they are horrific

Transparency
1/5
Customer Service
1/5
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Rita Mitchell
Rita Mitchell
  • 2 reviews
  • 1 like

worst customer service i have ever experienced

published

Nothing get resolved. still waiting for airline credits 11 months later, I phone every week and geet the same answers from staff, yet no resolution.
I'm sure I hae been scammed out of $6000.
HONESTLY PLEASE DONT THINK IT HAPPENS TO OTHER PEOPLE! IT WILL HAPPEN TO YOU TOO.

Transparency
1/5
Customer Service
1/5
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Barry K.
Barry K.Sydney, NSW

Failure to get timely resolution of the flight missed, had to book a different airline

published
Transparency
1/5
Customer Service
1/5
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Jenny
JennySouth East Queensland, QLD

WORST COMPANY - AVOID booking through Flight Network

published

WORST COMPANY to deal with - if your flight is cancelled, you are charged $55 transaction fee to get your flight money back! ZERO customer service - on hold for over an hour. DO NOT BOOK OR DO ANYTHING with Flight Network.

Transparency
1/5
Customer Service
1/5
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Serkan O.
Serkan O.Sydney, NSW

Worst travel agency! Avoid!

published

They didn't fix a simple mistake caused by their ticketing system in two months time and caused us to miss our flight. We are still struggling to take our money back although this is 100% not our fault.

Transparency
1/5
Customer Service
1/5
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Booking Services

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Wendell D.
Wendell D.Sydney, NSW
  • 2 reviews
  • 1 like

Unacceptable communication between Airline and Flight Agent costing customer $$$$

published

Unbelievable communication between agent and airlines resulted in costing me extra $ 500 in 4 days. The reason being that the agent couldn't get a response from the airline (Malaysia Airlines) to confirm the extra fee. I was promised to get a response in 2 hours and 4 days later when I contacted the agent(Flight network) I was told that the fee had increased and that I would have to pay a total extra charge of $1080. This change was for a ticket booked 6 months in advance and needed to be brought brought forward by a week. Spent a total of 4hrs chasing this change and is still not resolved. Both parties are playing the blame game. In these modern times its hard to believe this happens. Lesson learnt _ "never go through an online agent."

Transparency
1/5
Customer Service
1/5
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John
JohnGreater Melbourne (Outer), VIC

Scam Company - Avoid at all costs

published

This company is a scam and shouldn't be allowed to operate. We cheaped out and decided to use Flight Network. Biggest mistake and I urge anyone reading this not to make the same mistake.

Transparency
1/5
Customer Service
1/5
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Dewan A.
Dewan A.Sydney, NSW

They just don't pick up their phone. I was waiting for 2 hrs on the line. No one picked up. My call call got canned

published

Wanted to rebook my flighfs. They just don't pick up their phone. I was waiting for 2 hrs on the line. No one picked up. My call got cancelled. Never use them. Horrific service. They sale cheap flights but don't take any responsibility if anything happens. I thought they will do something to help you but it's not

Product Quality
1/5
Ease of Booking
2/5
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Questions & Answers

Dion J.
Dion J.asked

I am travelling from Perth to Christchurch return, and accidentally put down my Married name instead of maiden name on passport when booking. Have paid $54 to Flight Network to resolve as airlines can't due to third party booking. No one is giving me any direct answers. Due to fly in a week. Will they sort this out? Very worried

No answers
Jay.s
Jay.sasked

My mums on hold now with these dogs, what a joke she has been transfered with same responses now 4 or 5 times at min. 20mins each time all scam for no refunds

No answers
Shani G.
Shani G.asked

Any Australian customer who successfully got a refund from them?
Please share the process you did.
I would appreciate it so much.

2 answers
Sue P.
Sue P.

Not me! Read my review

I have no expectations. I am pinning my hopes on Commonwealth Bank disputed charges section. But I am not hopeful.

Peter D.
Peter D.

Sue P. Any luck with the bank?

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