Absolutely awful customer service and every time you try to contact them call disconnects many times. Do yourself a favour and book elsewhere. It is not worth the hassle and stress!

Hold time is at least an hour. Held for two hours first time I called. Second time i called held for one and a half hours then call cut out as staff member answered. Called back again and my call was disconnected when staff member tried to transfer me to another team.

Currently at the 50 minute mark waiting for a human to answer my phone call. I know lockdown was hard on airline companies and their staff but its been a year and a few government bailouts since then and I'm still being given the run around to 'call the airline' or 'call the booking provider'.

Is this business model anticipating that my fatigue with pan flute waiting music will inevitably result in them taking my money without providing a service?

Its a little disheartening that this is an industry feels confident enough with customer dissatisfaction for short term gain that they will cheat people out of thousands and thousands of dollars and ultimately profit of a pandemic.

I believe I will be booking through airlines in the future.

Booked flights with them and as the cancellation was due to covid, I was entitled the bare minimum a travel credit. I was not given that, let alone a refund. Am working with the right authorities to get my money back

They have refused to provide evidence of airline communication even when it has been requested countless times. Phone calls will either get ignored or they will divert your query to another phone number which will never get answered or having a waiting time of several hours. I have began the process of taking legal action.

Booked a Jetstar flight through 'Flightnetwork'. The flight got cancelled by Jetstar, who then offered a refund.
The refund was paid to 'Flightnetwork" over 4 months ago and they have not re-paid me.
They have NO possible way of making contact. Phone numbers they provide are not connected.

I booked tickets for our European leg of the trip in June 2020, cancelled by the airline.
This "company" emailed me fortnightly keeping us informed regarding the status of the refund.
In January 2021, I was informed that the airline refunded the money, but that was the last I heard from them.
Trying to call, I was on hold for 95 minutes when I selected "refund". Calling again and select "change flights" an angry, unprofessional voice answered in 2 minutes.
Class action would be appropriate.

We booked flights through FlightNetwork in April 2020 with Vietjet airlines which were cancelled due to Covid. We asked for a refund and told we had to go through the airline which we did. On contacting the airline we were told that they had refunded the money back to FlightNetwork on 19 December 2020. FlightNetwork then told us they had received the refund and were working on processing the refund to us. It is now May 2021 , 5 months later, and still have not received anything. They must be doing well getting interest on everyone's money while the customer waits for their money.

Our flight time changed so they canceled our flight if this company is the future of travel I highly recommend we go back to sailing ships it would be more enjoyable catching scurvy

Booked flights with them "for a low price" flights turned out to be not able flying for that price, so they cancelled me and I had to pay for a more expensive flight.
The computer system made a fault (ticket got dubble booked), I called Flightnetwork and they said it was my fault and had to call Jetstar my self. If Jetstar would agree with a refund, Flightnetwork still would keep $80 of the total amount (for doing absolutely nothing).
I called Jetstar and they agreed with the system fault. Jetstar refunded me for the bubble booked flight, but...

Changed my flight and I had 5 minutes to get off one flight and to the next. Clever. Now I have been waiting on the phone for 45 minutes and still no answer. Cmon. I will never use a 3rd party service again. Bugger you flight network.

I booked a Christmas holiday & had to cancel the trip due to covid. Jetstar gave me a full refund streight away when I called them before Christmas. But they had to refund the money to flightnetwork as I booked the tickets through them. I have called flightnetwork millions times. They only answered my calls after 2am after I held the phone for more than 1 hour. They then say just be patient & wait we will refund you. It's been more than 2 months. I will never ever use them again.

This is by far the worst company I had to deal with ever. The customer service does not exist. They are HOPELESS at their job. The English is hardly understandable because their office is in India... They chop and change your flights at whim and you spend HOURS on the phone trying to fix it. Do not - I repeat - do not deal with them!

This is by far the worst company I have ever dealt with! The lack of customer service and the 4 days to respond is beyond a joke, I tried to cancel or even just change my flights 5 weeks before I was due to fly out and here I am 7 weeks on And still back and fourth in emails and getting nowhere!
This company should be shut down it’s a scam they take your money then pretend they don’t know what you’re saying when you contact them, they say to call but you can’t actually get through to the number no matter what time of day it is it’s always busy ...

I booked a flight for me and my partner. Given the pandemic and everything we were unable to travel on our booked date. You would expect them to be sympathetic with the pandemic, Nope not at all.

I was first charged something like $55 to change my ticket, but it was $85 to change my partners ticket. Both tickets booked for the same flight, at the same day, getting changed at the same time. I asked why the price difference? And they just said it was their fees. I wanted a refund instead, they said no and that the Virgin airlines doesn't allow ...