Florsheim
90 reviews
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I am extremely disappointed in Florsheim’s online shopping experience. Requiring customers to become members just to make a purchase is unacceptable. I do not have to become a member of any brick and mortar store — with the obvious exception of clubs, like Sam’s — in order to buy something, receive a receipt, track an order, or make a return. I… Read more
should not be forced to do so for an online store either.
The claim that membership is required for order tracking and returns is simply not valid. I purchase from many online retailers that provide these services without requiring membership. This is not a technical necessity; it is a company decision.
As a retired PR professional with more than 40 years of corporate experience, I understand the importance of every customer touchpoint. I would never have allowed a brand I was responsible for to create this type of unnecessary barrier between the company and its customers.
This was a terrible brand experience, and one that Florsheim could have easily avoided. They have lost a customer for life — not because of the product, but because of a poor decision that damaged trust in the brand.
I used to love florsham shoes, but the quality/durability has significantly dropped over the years and I'll be moving on to try others. I used to be able to get 2 years out of a pair before I had any issues and now I get maybe 6 more ths before water starts seeping through the sides or cracks appear.
Bought a pair of shoes and when I got home they were damaged. Drove back to the shop and they said they were out of stock and would send one in the mail. Received a pair 2 sizes too small today and will need to return to the store again. 2 hours of driving for a pair of shoes I havent even gotten yet. Show details
Reviews with attachments
I bought floorsheim slip on boots about 7 years ago. Probably worn them 20 times. Started wearing them again, only to find the soles have nearly disintegrated with big cracks and chunks falling out. The rest of the shoes look as though I bought them yesterday. $200 for very poor quality. Not recommended at all. Wouldn't purchase this brand again. Show details
Dress shoe older classic style was on sale for $99. Looks great, leather quality is ok and has taken a few weeks to wear in indicating it's a good shoe fit. It's made in China and is inferior quality to when they were once made in Europe or the USA. It's also hard to find a good shoe salesman who can apply product knowledge and advice. My advice… Read more
to upmarket shoe shops is you need to hire well dressed sales staff who knows the product their selling and understands the customers needs besides taking payment. Getting served by uninterested staff is a put off.
- +1
Well over 5 years ago, I bought a pair of all leather highend Floorsheim shoes (originally advertised for $300 - $400) for around $200 at Castle Hill (NSW). The shoes had a leather sole which would allow me to have them re-soled when the sole started to wear thin. Little did I know that Floorsheim (in an effort to improve their profit margin) had… Read more
replaced the leather piece between the shoe & the sole with a piece of plastic. Over time, the edge of the plastic begins to 'cut' into the shoe's leather making any repair redundantly expensive. My experienced boot repairman could not guarantee the durability of such a repair. The end result, the shoes have been trashed & Floorsheim has now done irreparable damage to their reputation. I'll never buy their shoes again!
Poor quality and Bad service – I purchased 2 pair of Florsheim shoes to have as spares for future use and have only started using the first pair of these in these last few months and only use these when I go out. I still have another pair that I have not yet used. These shoes are poorly made as the complete sole has come away from the upper. Inspecting the shoe there is a… Read more
total lack of adhesive used to attach the sole to the upper.
I have been a Florsheim customer for many years and they have ignored my request for making good on this matter.
I should have taken heed of the other reviews on this company.
I will no longer purchase a Florsheim product and advise other potential customers to read the reviews before placing an order.
Bad experience – How disappointing! Purchased a pair of shoes on Sunday 21 July to wear to my sons graduation on Wednesday 24 July. I wore the shoes for 5 hours and 3 of these hours I was seated in a hall. I walked in those shoes from Hall to reception area within university grounds which was a 5 minute walk. Both heels on my shoes broke and I was told by Perth… Read more
and Melbourne stores that this is normal for a heel to break and deteriorate within hours. I have never experienced this issue with shoes before. My Wittner shoes I wear day in day out and may repair the heel within in 12 months of wearing them. Not confident in investing in any more shoes from this company. This is an inconvenience and a very bad experience.
Latest follow-ups
Wanted to clean my shoes and took them to 50 year experienced bootmaker to buy cleaner. He informed me polish would not work and there is a fault with the shoes and to take them back. I returned them and told head office would need to see them. I… Read more
was notified they couldn’t do anything it was bad luck after 3 weeks. When I looked to make a review it was interesting other parties had similar problems. I noticed there was not one reply to any review from Florshiems. Do not waste your hard earned money on Florshiems as they don’t stand behind their shoes and management doesn’t care for customers .
Follow-up · Now a month since the review and not a word from Florshiems. What a great management and marketing team? I am glad they're not running my company. As they say buyer be aware.
Positive reviews
I bought a pair of boots from Florsheim in Oct 25 and due to the loose feel of the fit, decided on purchasing a pair of boots (elastic sides) which was one size too small. I was advised by Tina in Perth City store they should stretch and not be an issue. I returned to the store today (12/1/26) and reported the shoes were no better and were causing… Read more
pain after a short period of time. Tina was great, she took the shoes back and refitted me with a brand-new pair which were the correct size and wider across the foot, charging only for the difference in the original price. Thank you so much Tina for your wonderful service. Florsheim will remain my dress show supplier for another 25 years! regards Craig
I have been buying Florsheim shoes since around 1974 and never had any problem whatsoever and subsequently do not buy any other brand. This morning I went to the store in DFO Essendon as I have a developed trust in any advice Alex has given over the years starting when he was at the Highpoint store. Today, Monday August 25, 2025 Alex was not in… Read more
the store and I was served by a young lady, Redwin P. She was in the store on her own and was simultaneously serving me and two other men all buying shoes. This young lady remained focused, calm, friendly and knowledgeable throughout the entire time I was there and the other two men seemed just as pleased with her service as I. I don't know if you have a staff recognition system but it would be great if this young lady's manner, attitude and service was to be recognised in some tangible way. This is the sort of staff that keeps customers returning for repeat purchases. Thank You John Arnold OAM.
Superb customer service from the Doncaster store once again! I've been a longtime Florsheim customer and my go-to style has always been the Dynasty, thanks to its unbeatable combination of style, durability, high-end quality and comfort. This particular model features the Comfortech technology insert and sole, which makes a huge difference. I… Read more
work in the automotive industry, putting in 12-hour days and averaging over 20,000 steps daily, and these shoes hold up incredibly well. I highly recommend them to anyone looking for reliable, stylish, and comfortable footwear.
Kristian.
Negative reviews
Mens shoes are incorrectly sized by 1.5 to 2 sizes too big. Don't buy online you will be returning them. I brought a pair of shoes online in size 10 UK. The shoes arrived, the stamp on the shoe was 10 UK but they were huge. I went into a retail store and found it was the same problem. I tried 3 different types of shoes all had the same problem.… Read more
There was a foot scale in the store, it shoes my feet as a 10. However the only size to fit me was a 8.5. The online shoes were on sale so I couldn't get a refund, just a credit. It ended up costing another $110 to find a shoe I liked that would fit.
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Good sales Service.Poor quality product – Very Disappointed.I brought a pair of Florsheim Boots.After only around 2 months of wear the treads have worn off the soles.I will be lucky if I get 6 months wear in total. Poor quality materials.I would not buy this brand ever again and warn others to be careful also!
No life span boots – A pair of boots I had worn about twice per week split away from the sole after less than 1 year. They were $260 new and customer service deemed 'due to the age they are willing to offer a $75 credit'. This was also after losing the images of the issue, and being bounced around a few times. Poor quality product and low "refund" offer considering the age and initial cost. Show details
Recent reviews
The gist of bad experience – Terrible management, Don’t know how to provide customer service, rude management, Price dropped and store manager being rude when requested to refund price difference. Told me about Australian law. When this was eccalated to area manager, they informed me about store policy, Show details
Great customer service – The amazing service at Florsheim Melbourne reinforces the value of shopping instore. I had bought a pair of boots from one of the outlet stores and then realised there was a fault when I got home. It was the last pair in my size and I did love them. I went to the Melbourne store as they also sold the same range of BOGS boots. Nick was so friendly… Read more
and attentive. He wasn’t actually selling those boots as they were old stock, but he was able to quickly source a pair and swapped them over with no fuss.
Bad Customer Service from Florsheim Online Australia Team – I ordered one pair of shoes and two plain pair of socks online from Florsheim. (I have been a customer online and instore for years.) My order arrived and it was not what I paid for. (They incorrectly sent me 7 pairs of novelty socks, with no shoes.) When I called to let them know, I was asked to take photos and email them. Hmm - ok I thought..… Read more
unsure why they couldn't sort it out without needing me to take photos, like other companies do.
Next day I received an email telling me to: * re-package the goods, * fill in the return form, * print the new shipping label, * seal the package back up and - this is the killer - * take it in person to Australia Post. * Ask for a shipping number from Australia Post, * email this to Florsheim.
Then, once received, they will send me what I actually bought and paid for! Hmmmmm....
Are you kidding me? They didn't want to send the actual goods I paid for, until they knew I had sent back the socks they incorrectly sent me. Talk about lack of trust.
Much more effort than an online order should be. More delayed than an online order should be. Unhelpful Customer Support, who seem to default to accusing me that I may not return the novelty socks if they sent me my proper goods first.
When I telephoned again to complain, they changed their mind and agreed to send the goods I paid for, as long as I "promise" to send back the socks. (They must deal with awful customers to treat us all so badly!)
No compensation for the massive inconvenience caused by their error. Very poor customer service.
(PS leaving this review publicly here as there is no 'submit a complaint' option on Florsheim website.. otherwise would have taken this up with them instead of airing it publicly.)
Poor quality of recent purchases – I have purchased three pair of Florsheim 12D loafers over the last twelve months. Two of the pairs began cracking on the soles and also the border on the top part of sole began breaking off. One of these pairs plus the third pair I had purchased began to separate along the heel area of the sole. Three faulty pairs in approximately twelve months… Read more
is very poor quality. I have worn Florsheim for many years and have never had the issues I have had recently.
The best customer service – Another fantastic, positive experience with Aaron’s outstanding customer service! Aaron from North Ryde, really went above and beyond to listen to my needs and provide an effective solution. High-quality service like that can truly make a difference. Show details
Can't find a better combination of comfort and durability .... And Ive tried – I have been buying florsheim shoes for probably twenty years. As a car salesman, they were worn on tarmac getting in and out of cars all day, and generally used in a far more aggressive way than a dress shoe is intended. You simply can't match the comfort and durability of these shoes, believe me I tried several times with more expensive and less… Read more
expensive brands. If they were just a comfortable, they didn't last as long. If they were just as durable, they didn't have the comfort. I still from time to time try something else, (after like 20 pairs or whatever it is now you get bored and look for a change) but have never found anything that compares and always come back to them.
A bit disappointing – Sent pic of ripped box, received an apology and told I could take it in to exchange. I don’t feel this is my responsibility and would have been happy with a discount on my next order but none was given. Pretty disappointed.
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Outstanding Customer Service – I had to take a moment to express my sincere gratitude for once again the outstanding customer service provided by Floresheim Shoes at North Ryde from their prompt responses and willingness to assist with my enquiries. Well done to their attention to detail, genuine care and remarkable standards. Thank you to Aaron, Toby and Maddison, well done. Kind regards. Anna Andriani-Minervini Show details
Disappointed – I have previously had good, comfortable shoes from Florsheim, but my latest pair just haven't lasted. I have had them less than 18 months, for a middle priced shoe I expect more. Show details
Florsheim Casuals – I've been wearing Florsheim casual shoes for many years. Finally a pair wore out and I bought a replacement online. The price was very, very reasonable. Once again the fit was perfect, the product was despatched very quickly and arrived by post within a day or two. I have no hesitation in recommending Florsheim shoes, especially the casuals. Show details
COMPLETE RUBBISH - BUYER BEWARE! – BUYER BEWARE - DON'T BUY FLORSHEIM SHOES. Florsheim shoes use to be synonymous with high quality. Today they are the poorest of quality shoes that won't last a single season of wear. I bought 6 pair of Florsheim shoes last Christmas and all but one pair have fallen apart. They are cheap Chinese-made crap! Poor materials and poor craftsmanship. Show details
Feedback on your sales staff person at your Glen Waverly store 'The Glen' : LIA – Lia your staff person, assisted me with buying a pair of shoes for my husband on very short notice as a birthday gift to him. My husband had purchased a pair in 2013 which has since been discontinued. He was keen to get something similar due to his foot discomfort. Lia tracked down a pair which she felt confident was compatible. As the size was… Read more
not available in store she contacted your Melbourne city branch and obtained a pair for him within 24 hours delivery at no extra cost. This was indeed a happy surprise and even happier is the fact he liked it and is very comfortable wearing them. Thank you Lia. This happened late April 23 and I apologise for the delayed feedback.
Excellent Customer Service and Excellent Quality Shoes – I decided to write this review after reading many of the reviews on here including the great 5 star reviews but also the one star reviews; I cannot fathom some of the criticisms of this wonderful brand and wonder about the authenticity of many of the poor reviews. I bought a pair of Florsheim Bangalore Zip Boots back in 2020 and have looked after… Read more
them (handled with care, cleaning, leather conditioning, polishing, etc) and worn them on average 5 days per week (to work) for over 2 years straight; they have been amazing; correctly fitted (size & width) they are extremely comfortable, the heal is almost perfect, after so much use. I was so impressed I went back to Florsheim last week and bought 2 more pairs of similar boots (a black pair as a back-up pair for work, and a "cognac" coloured pair to wear casually). The service was exceptional at both the Stanmore outlet and the Wynyard (Brookfield Place) store. Obviously, I cannot recommend Florsheim enough; great quality boots and incredible value for money, particularly when they are on sale (Never pay retail. ;-)
Floorsheim shoes are poor quality, & poor service during complaint – The leather in these shoes is not dyed. When I nuggeted these shoes the PAINT on the leather came off. When I tried to return, the shop attendee, who was the same guy I brought the shoes off said I didn't use the correct nugget, and would not accept return. On top of this, the muppet that I was trying to return the shoes to decided to show me how… Read more
to nugget shoes and turned the blue trim browm - see attached photos. The nugget was not spoken about when I brought these shoes, and any nugget should be able to be used on good quality shoes. DON'T BUY FLOORSHEIM SHOES!
Was once a good product – Having a clean out and found a pair of Florsheim shoes I hadn't worn much they were the last pair of this brand I bought as they are badly made rubbish made in China. I had been buying Florsheim for years but no longer will. pity as they used to make good shoes Show details
Florsheim imperial dress shoes, soles of shoes peeling off after use! – I purchased a pair of China made Florsheim dress shoes and found that after use the soles of these shoes were peeling off after a couple of outings! Very dissatisfied with their quality, will not buy Florsheim shoes again! Show details
Florsheim never again – I have bought Florsheim shoes for several decades. I have had this pair of Florsheim Royal Imperial brogues for about two years. These are Chinese made and have been the worst pair of Florsheim shoes I have bought. It took me a year to break them in, wearing them for half a day and changing them at lunchtime. They are supposed to be EE but they… Read more
are lucky to be an E. Then the leather sole started separating from the welt even though it was stitched. Then the sole came off and it turned out the stitching on the sole was just fake stitching and the sole was glued to the plastic welt. These shoes were not cheap and were sold as Florsheim’s top of the range. I still have a pair of Royal Imperial shoes that were made in India and they have been fantastic. So, like many other reviewers I won’t be buying another pair of Florsheim shoes.
- +5
Poor quality – Bought the Royal Imperial 2 years ago (3 pairs of different colours). I only wear each pair once per week as I believe shoes need to air etc and have an office role. With covid needless to say I rarely wore them as well as mostly working from home. Today the sole starting to split -see uploaded pictures as it is obvious that the stitching is… Read more
non-existent between the sole and the upper (the glue has obviously worn out). Worse part is my previous shoes - all Florsheim lasted 10 years and thought the same would be applicable this time around - definitely gone for cheaper manufacturing.
Garbage for your feet – Almost new Florsheim and the heel and sole fell to bits.....not happy Jan, will never buy Florsheim's again! Show details
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