Flower Power

Appalling Customer Service & Missed Deliveries – Flower Power Milperra Just wanted to share a really frustrating experience I had today with the Flower Power store at Milperra, as a heads-up to anyone planning landscaping deliveries with them. I ordered and paid for two deliveries of soil for my garden. Only one arrived today, which is a massive… Read more

headache because my landscaper is booked and arriving at 7:00 AM tomorrow.

I called the landscaping department at 6:00 PM (an hour before they close) to try and get the second delivery sorted for first thing in the morning. Instead of helping, the staff member I spoke to was incredibly rude and dismissive.

He offered zero apologies for the missing delivery and just said there were no drivers.

He refused to actually check my order and tried to tell me I probably only paid for one delivery (I have the receipt proving I paid for two).

When I tried to explain the urgency because my landscaper was arriving at 7 AM, he told me I had "plenty of other stuff for the landscaper to do" and literally hung up on me.

I called back to ask why he would hang up on a customer trying to solve a problem. He told me he would just hang up again... and then he did!

Mistakes with deliveries happen, but the complete lack of basic customer service and the blatant disrespect from the staff is just mind-blowing. It really damages the brand when they treat paying customers like an annoyance.

Has anyone else dealt with this kind of service from the Milperra store recently? Definitely left a sour taste in my mouth, and I'll be looking elsewhere for my garden supplies from now on.

Flower Power Washed River Sand. I purchased this product for lawn top dressing. The Flower Power website states it can be used for this purpose, but in reality the sand is extremely fine and uniform, almost like beach sand, with very few coarser particles. A simple jar test showed that while the sand settles quickly, the water remained cloudy for… Read more

an extended period, indicating a high content of silt/fines.

Based on my experience, I would not recommend this product for lawns, even in thin layers. It can easily compact, crust, and create poor drainage, especially over clay soils. Buyers expecting traditional washed river sand with a mix of grain sizes should be aware that this product is closer to soft masonry sand and may not perform as advertised.

I love this store in Orchard Hills,plenty of parking,all of your landscaping supplies with delivery options,there’s a cafe for great food and coffee,pet friendly,the staff are very knowledgeable and eager to help with information or loading your car and the plants are always looking good and healthy ready for any garden,these people specialise in… Read more

plants and gardens,if you haven’t been you’ll be pleasantly surprised and will return,highly recommend.

Wanted to say thank you and acknowledge Craig at Glenhaven Flower Power I was clueless with plants and what I needed for my home other than I had to like the look of it and I didn’t need a degree in horticulture. ( aka simple to look after ) Craig was patient, extremely knowledgeable nothing was a problem , and it was actually fun . Thanks again your love of plants was contagious. Marcella.***

Very happy with work Stuart Carey did for me. He fixed my damaged deck and planted selection of plants in existing pots. He was reliable, courteous and even replaced plants when he realised they wouldn’t cope with conditions on our balcony. Highly recommend his services. Show details

I went here over the weekend, and it was the worst service i have ever recieved, i asked where the gardenias were and he completely ignored me and told me he only sees colour in a person. i think his name was zane. The muffin was good though

If I have 0 star I will vote zero. Went to mount Anna store today. A young sleepy lady was no manner at all should not work as a customer service, should go back find out what is her name then put it here. he staff member at checkout spoke in a very abrupt manner, which made the experience feel unfriendly. When my wife hand over one item to the… Read more

counter and a bit slow with the second one , she just said that one as well without any courtesy. Also when a coin was dropped while handing me change, there was no apology. And simply saying U got it.

It would be great if staff could be more polite and approachable, as small gestures like “please” or “thank you” make a big difference to the customer experience.

Customer Service and integrity of the Enfield store is woeful. I was lied to several times. I was looking at buying two pots, unfortunately, one was damaged. I was told twelve were in stock, but in the dock area they weren't able to be accessed with it being Sunday. I paid for the pot to secure the discount and it would be available during the… Read more

week. I went into the store during the week and was told that it still hadn't been unpacked. They would call me when it was available, which they did that afternoon. Calling in to pick the pot up the following day I was completely taken back that they were offering me, the original damaged pot that I had refused. I was told that they could order me another one from the warehouse! I certainly know where I'll be going to buy my pots in the future, Bunnings!

The positives- some of the plants came in very impressive sizes. Some plants were very green, luscious, bushy and healthy. Care tips provided for each plants. Tomato plant I purchased had some budding tomatoes. Impressed by the packaging and tray the plants were delivered in and the instructions that were followed by the courier. I got a… Read more

bonus salad plant mix.

The negatives- some plants had dying leaves. One plant was just so tiny and it also had a caterpillar that I didn't purchase. One plant had aphids, which I didnt purchase, at the roots.

I'm unsure about the quality of the customer service.

Overall, I would be happy to purchase from them again.

Good plant selection and basic maintenance advice. So far not a complete disaster but at checkout it fell apart. I can only describe the behaviour towards me of the woman at the checkout as deliberately offensive, intentionally insulting and highly unprofessional. I know the difference between miscommunication and intentional behaviour. I have had… Read more

a similar experience at another outlet. There are many local nurseries that are hard-working, professional, caring and polite who deserve your hard-earned money much more than those people. No one should pay to be treated like this.

Not a great place to get roses even the staff told me – Great coffee and lunch at Cafe. Friendly staff I wanted to not buy bare root this year and choose my bushes. But not happy with rose selection which seemed at odds with what is in stock online. Online there seem to be hundreds of roses. Many are in stock at Mt Annan online. I travelled 1.5 hrs and ended up i bought 6 roses which was 2 each of 3… Read more

types. I would have bought more. I was put off by the terrible black spot on the roses in stock. The selection was what most disappointed me just pretty much the following in stock

Just joey APRICOT Friesia YELLOW Mr Lincoln RED Oklahoma RED Mothers love MAGENTA Blue moon MAUVE Double Delight RED CREAM Icebergs WHITE AND BURGUNDY, the white icebergs were the only white roses in stock!

And that was it in rose bushes! A full size thistle in one pot - the only Freisia, terrible black spot on other plants. Really bad full yellow leaves covered with heavy black spots.

I thought I would get to choose from plenty of types,

I wondered if there was a better time to come - but I got told by staff to speak to the rose guy who said they really only keep the few species i.e. what they had.

I came home and ordered a large order of bare root roses same day - please get more roses in, and if you staff could please look after the specimens better it would be good as none wants to introduce diseased plants.

They seemed oddly pruned.

We enjoyed our lunch but overall won't return.

Terrible plants – a lot of the plants are damaged. They’re not well looked after or maintained and to. some extent. I don’t know why but I take them home and they just don’t do well. I don’t know if because they’re in a hot house or whatever but my point here is I just don’t think they care about the plants. They’re very expensive as well and the customer service is also really poor

No refund at Flower Power! – Bought a plant saucer last Sunday, explained I might need to return it - but was not warned there is no refund. When I took it back the next Saturday, with receipt etc I was told there is no refund only store credit. Very unhappy with this policy. I also will be not shopping again at Flower Power. Will give my business to Bunnings, who are always helpful.

Organic Top dress contained a lot of non organic wastes – I purchased a 1 cubic metre bag of organic top dress to top dress my lawn. Firstly they need to remove the word 'Organic'. I might contain organics, but it also contains, building and demolition waste. The website says it may contain contaminants from glass and plastics as its a mix with greenwaste bins, but I found nails, screws, plastics, glass,… Read more

electrical wires, brick pieces, and other stuff that could he hazardous to ones health and it is consistent with recovered fines. If I had known it contained this, I would never have purchased it.

It would not be that hard to go to your stockpiles of materials and check if its contaminated. Screws and nails are no excuse, these can be filtered out with magnets and other metal sorting tech by your suppliers. Full disclosure of where you source this 'recycled product' is needed.

Poor Visit – Ashtonfield. So disappointed 1 item was All I was after aloe vera that's ok, will get from Woolworths..Disappointed won't be going back. Don't bother a mess at the moment. No parking, advice keep closed till you sort yourselves out.....

Abusive manager tried grabbing my phone out of my hand – This store is incredibly disappointing. I purchased 6 pots, spending over $700. After getting them home, I found they were damaged. When I called the store a few days later, they advised me to bring them in for an exchange or refund. The receipt clearly states there is a 7-day refund policy for faulty products. I returned the pots the next day.… Read more

First, a staff member tried to convince me to take a store credit because they didn’t have the same pots in stock. When I refused and requested a refund, the manager David, became abusive and tried to grab my mobile out of my hand. His behavior was unbelievable and unacceptable. He didn’t even look at the pots and outright refused to process a refund. When I tried to explain that the pots were damaged, he became even more abusive and locked himself in his office.

I then tried to speak to another staff member, but the manager rudely interrupted and told her to stop talking to me. I contacted head office. Head office was useless and unaware of their own store policy, which I had to point out was on the receipt. I lodged a complaint with my bank and NSW Fair Trading. Flower Power even lied to my bank, claiming I had used the pots. The tags were still attached, making their claim absurd.

It took 2 months, but my bank finally assessed all the evidence and refunded me. Despite having spent thousands of dollars at Flower Power over the years, I will never shop there again. They are overpriced, have a toxic company culture, and provide non-existent customer service.

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Online orders – Wanted to order 4 pot feet @ $10 ea. went to quote shipping to Tasmania and they quoted $72! Are you kidding. It’s not a large item and you would think that auspost can be had for around $14. So i tried to make contact via email and phone. Well no response whatsoever. Would not purchase from this company if you want good customer service or support.

Do customers a favour: find a job you love – The staff at FP @ Warriwood clearly hate their jobs (are they under-paid/over-worked/unappreciated??). Whatever the problem it manifests as terrible customer service and care. Don’t look for help because they will look the other way! Show details

Bought three established sansevierias – I used the click-and-collect service to buy 3 different snake plants that were on sale from Penrith. It was a seamless process and I was thrilled with how healthy, strong and tall these plants were. I checked out the store and the range is very pleasing. I do think the prices are high overall but these were on sale and I couldn't be happier with the specimens the staff picked out for me. Definitely will buy from here again. Show details

Best place! – Flower Power in Mascot is my go-to location for anything garden related. The place is always clean and well laid out. Plenty of stock of indoor and outdoor plant varieties, pots and more. The cafe there is an added bonus and so lovely too. The staff are really knowledgeable and always willing to share this knowledge and to offer their advice.… Read more

Regular specials means there are regular opportunities to save money. They also have a members' club which is free to join and offers discounts.

Nightmare – Struggling round gravel paths with a recalcitrant trolley, waiting ten minutes to ask directions while another customer reviewed his entire garden and blocked everybody. Desperate to sit down, queued for entry while a draconian vigilante allocated tables although four were empty immaculate in front of me, then $15.98 for tea and lemon tart for… Read more

which I had to wait fifteen minutes. Daylight robbery! Really? $15.98? Bunnings for me in future. And parking! And then I couldn’t get out!

Worst soil ever – I had their premium soil delivered. Full of broken bricks, plastic, large roots of trees. Should have stuck with the normal garden mix at half the cost. Very disappointing for such a reputable company. Show details

WORST CUSTOMER SERVICE – Would not go back to this store. They have no idea about problem solving and how to handle problems they have never dealt with before. Ask a manager next time.

Will not refund. Rude customer service – ACCC warranties and refunds a guide for consumers and business states that a seller may not insist that refund be issued as a store credit. Consumer is entitled to receive any refund in form of original payment. Why does Flower Power not know this, customers have rights. Flower Power products are way overpriced and plants don’t survive long. I… Read more

strongly suggest looking elsewhere for better quality and companies that value customer service. Disappointing.