AI reviews summary
This report analyses recent consumer feedback for Flowzy, a pet water fountain service and retailer.
While many users report that the product successfully encourages pets to drink more water and appreciate the quiet, cordless design, there is a significant divide in the customer experience. A large volume of reviews flags serious concerns regarding the company's transparency, shipping origins, and the long-term reliability of the pumps and batteries.
Pros
Cons
Verdict
Flowzy is highly effective at encouraging pet hydration and offers a sleek, quiet design that pets seem to enjoy. However, potential buyers should be wary of significant quality control issues and a customer service department that many found unresponsive when components failed.
Absolutely terrible quality. Two of my fountains have broken. Fully charged, sat in the water and just stop pumping. Absolutely do NOT buy this s**t as it WILL break on you.
Well once again I’ve been conned into buying a water fountain for my dogs and turns out it’s about $250 more expensive than what it should be as it’s only as good as the $29 ones!!! The 100% money back guarantee is a lie unless 30% is 100% in your world!! After doing some Bali style bartering they went to 65% after no less than 5 emails back and… Read more
forth!! If I was a multimillionaire and didn’t own any pets id keep it but I’m not so they can put it back with all of the other returns. The water is filthy and I’ve tried 6 different dogs and a cat and they wouldn’t even bother looking at it let alone drink out of it and the sensor is that sensitive it ran basically the whole time and it still didn’t filter it
Reviews with attachments
Terrible customer service! Cannot get hold of anyone to assist with a claim. Also, the ad states “chew proof” design and my Frenchie puppies did this!
Awesome product just wish it was a bit bigger to hold more water. A 240w powered option would be really good as well. Other than that my dog Mia loves it.
The fountain was fantastic! For 3 months. Then it stopped holding charge. We paid extra for the extended warranty. We have met every ridiculous demand that this company has requested including multiple photos and videos of the fountain not working. We have just sent an email requesting immediate rectification as it has now been three months our… Read more
fountain not working and no remedy or offer given by this company despite paying extra for the extended warranty. We went out of our way to support an Australian business rather than shopping direct from the factory. Lesson learnt I suppose!
Product is amazing, the bowl, the water fountain and the mat all aesthetically pleasing to the eye.
Easy to clean, decent battery life and the filters last a good couple of weeks with a single dog. He loves drinking from it and being on tank water it puts my mind at ease - I have a filter jug for myself that I also use to fill this up, so he gets double filtered water, not that he’s spoilt at all! As a puppy, he used to fall asleep in it! Have had it 6 months and no issues so far.
We purchased the Flowzy to encourage our beautiful dog, who suffers from urinary infections, to drink more water. After one day, her water intake had increased significantly! She not only drinks more water per visit, but she also pops over for a drink more often during the day. It has been an absolute game-changer for her health.
This is the absolute best water bowl I've had! Easy to assemble and really loving the flashing/coloured light system to know when to change the filter and charge the system. Having a beautiful labrador who can be a bit of a chewer, the Flowzy is perfect as I don't have to worry about leads. The Flowzy keeps the water cool which is great and I know Ruby is getting fresh clean water throughout the day.
The Flowzy water fountain is really great. My friend has one and I saw how much her animals loved it so I got one for our animals. It’s really easy to assemble, clean and use. Our two dogs Groodle & Labradoodle dogs love it and this is the first time I’ve seen my cats actively drinking water everyday. The cats love it and are getting more fresh… Read more
water intake which is so important for their health.
I have mine set on the sensor, this feature is amazing as it starts to flow water when the dogs or cats walk past. This is a must have for fur parents! Peace of mind for animals health, great and easy design. I also purchased the Flowzy mat which is great at keeping the water dripping off the animals away from the floor.
Really excellent product! I highly recommend.
The Flowzy dog fountain is a great product. Easy to use and our Lab loves it. Battery life is great. We get about 2 weeks out of a charge with it on sensor.
Happy hydrated Roger who bork borks when Flowzy is refilled.
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Love our Flowzy. Our dogs are always coming in to use it rather than the outside buckets.
We love our Flowzy. Our dogs love drinking the water from it, it is nice and quiet and it's great that it tells you when the filter needs changing. I also like how much water it can hold, so we are not forever having to fill it up, especially since we have 2 dogs. The different settings are great and I like the sensor one best so that it only… Read more
goes when it needs to. It is easy to clean and simple to change the filter. I ended up buying the mat and bowl, they all look great together, we are very happy with our purchase & would totally recommend buying a Flowzy Dog Fountain.
I love the Flowzy , my dogs love it too, so good for them , pure filtered & cool water
I love that my two golden girls are able to drink endless, fresh flowing water everyday!
I love my flowzy bowl and so do my three golden retrievers. It’s easy to use, easy to clean and maintain and I love that it keeps the water fresh and flowing. An added feature is that my goldens can’t dunk their whole head in the bowl and so get less water all over the floor
Latest follow-ups
received one of these Flowzy units late Dec 25 and had an issue with the battery . Contact the company with detail and they are replacing faulty unit. Great service
Follow-up · great customer service from these guys, unit replaced with no hassles
We like our 7L flowzy bowl and so do our dogs, BUT, we don’t love it. It definitely keeps the water clean but it definitely does NOT stay charged more than a couple of days. When you keep it plugged in it will fully but you have to keep unplugging… Read more
and plugging it back in to get it to charge when it runs out again. Frustrating. Plus, there is NO level indicator on it so you can see at a glance how much water is in it, so with 3 big dogs, ours runs out of water and we have to physically check it all the time and by turning it off And lifting the lid off. The concept is there and I look forward to improvements being made so I can say I LOVE it instead of I LIKE it.
Follow-up · Pressure is ok but I do not like how you can’t tell how much water is in there until you take off the lid. Plus if it runs out of water the pump continues to try to pump and after that has happened a few times the water flow is permanently damaged. I have stopped using mine and switched to another brand.
When I received this product I thought it would be complicated and messy but I would probably just about do anything for my beautiful old best friends it’s not messy and not complicated to operate and my dogs took to it almost instantly all of them… Read more
I love how it keeps their slobber out of the water and it stays so cool even on a hot day my dogs love it I’m definitely going to be buying another one as soon as finances allow brilliant product.The service I have received from the FLOWSY COMPANY is second to none fast polite and reliable Thanking you all at FLOWSY YOU ARE THE BEST!!!
Follow-up · It is still the best product keeps water cool and fresh easy to operate and even my cats love it
Positive reviews
I have 2 Dachshunds and 1 took to the fountain without hesitation, the other I had to leave original bowl there for a bit longer, but now they both love drinking from the Flowzy. I bought a 2nd one for my sons puppy golden retriever for christmas and she loved it from the minute we placed it down and its great for her as they are in Cairns where it is extremely hot at this time of year, so they know she is not going to run out of water.
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The product arrived very quickly and has been an absolute blessing in reducing the water left behind from my cat's unusual drinking style. He has also stopped jumping on the bench to drink from the tap.
Was sceptical at first, as it’s not a cheap investment, but love this purchase for our dog. Our dogs’ water intake was lagging & we started to notice that her wee was leaving big burn marks on the lawn. She is fussy with where she drinks from and prefers flowing water and fresh, clean water (which is fair enough). So I thought we would try the… Read more
Flowzy. It has increased her water intake massively and our lawn is thankful! We really like the longevity of the charge on the water pump and that it is easy to recharge. The water capacity is also great! Great offer of filters on a subscription for a lower price as well. Very happy dog & very happy pet parents!
Negative reviews
Everything ships from China and don't believe it won't take weeks. Try to chat online and it may say they are online but after 20 minutes without a response indicates to me the customer service isn't great and its probably from China as well. Pretty disappointed
I find i need clean it out alot due to the fact that the filter and pump are not the best design…maybe ok for 1 dog but i have 4 pugs drinking from it and the water does get pretty slimy. It’s also in controlled temperature inside the house.
The filth that my cocker puts in the water means the filters are filthy within a week which means I will have to buy new filters much sooner than I’d anticipated. It holds a lot of water which is great but it makes it heavy to lift. The sensor freaks my cat out so I often just turn it off but it gets used so I will keep using but not sure if I will bother buying new filters.
Recent reviews
We have had our Flowsy for approx. 6 months and has been fantastic for our Golden during the QLD summer! She is drinking a lot more water and now the cat has worked it out (after being scared originally) he's drinking a lot more too! Our pump stopped working and I reached out to their team - within two days, we had had 3 responses from them… Read more
apologising and confirming the new pump posted to us! Cannot recommend this product or their customer service highly enough!
We recently bought the flowzy for our dogs, and it’s been fantastic. After researching multiple options, the design and features of the flowzy came out on top and we haven’t been disappointed. We love that it keeps the water fresh and circulating, which seems to encourage our pups to drink more frequently throughout the day. Since we started using… Read more
it, we’ve noticed they’re staying better hydrated and visiting the fountain more frequently than they ever did with a regular bowl. I’m really happy with our purchase (and so are the pups!) and highly recommended to other pet owners!
Great water system for my dogs. Had some glitches with shipping company but customer service did their job and resolved it. Very rare to have positive customer service these days.
Extra Information
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