Flowzy

The fountain worked for 8 months. I ordered new filters and water bowls as an ongoing supportive customer .Then it stopped holding charge.We have met every ridiculous demand that this company has requested including multiple photos and videos of the fountain not working, including the plug and chord. We have just sent an email requesting immediate… Read more

rectification and now just radio silence So , good product until it’s not Don’t waste your time with extended warranties or guarantees as it’s simply not there !!! It’s not an Australian company but out of China That’s why there is no contact number 24/7 service - what a joke (!)

This firm is a nightmare to deal with. Whether it's about incorrectly recorded orders, incorrect shipping advice, policy on returns and, overall, basic customer service. They very pointedly do not provide a contact telephone number for customer service; instead they insist everything occur via email. Which is unsatisfactory as a starting point but… Read more

then Flowzy compound the problem by being increasingly unwilling to answer emails as issues proliferate. I ordered their basic dog fountain, priced at the time at $189. Inexplicably, at on line checkout, an additional item unhelpfully described as a 'double bundle' was added to my order at an additional $369. I noticed the error immediately and emailed them - because I couldn't phone them, remember - asking for the unordered item to be removed and the charged amount credited. When the email was answered a day or so later, i was told it too late to correct the order, because the order, as incorrectly recorded, had been fulfilled. I could either keep the unordered and unwanted items or they would walk me through the process of paying to have them returned once they were delivered Yet, when the water fountain I actually did order was delivered a week or so later, it was a stand-alone delivery. Just the item I ordered, not the items added to the order without my consent. I did check my credit card statement, hoping to see a credit for what I didn't order and didn't get. .But the charges for the unordered and now undelivered items were still there. My hope of a quick fix, when it was still possible to make me a satisfied customer, was totally squandered The full amount these charlatans charged, close to $600, was still alive and awaiting payment. Three or four emails in the time since the ordered item arrived, and the unordered items did not despite the price charged, have failed to elicit even an acknowledgement. I had hoped to get a full explanation of where things stood and where Flowzy intended to take them from such a low point. But total silence from Queensland HQ. If they eventually decide that some explanation, or restitution even, is to be provided to me, I'll happily keep you in the loop. It may require the intervention of a consumer protection and that option remains alive. In the meantime, though, as an extremely unhappy customer, I would suggest Flowzy conducts itself in an unethical way and customers should be extremely wary.

Absolutely terrible quality. Two of my fountains have broken. Fully charged, sat in the water and just stop pumping. Absolutely do NOT buy this s**t as it WILL break on you.

We like our 7L flowzy bowl and so do our dogs, BUT, we don’t love it. It definitely keeps the water clean but it definitely does NOT stay charged more than a couple of days. When you keep it plugged in it will fully but you have to keep unplugging… Read more

and plugging it back in to get it to charge when it runs out again. Frustrating. Plus, there is NO level indicator on it so you can see at a glance how much water is in it, so with 3 big dogs, ours runs out of water and we have to physically check it all the time and by turning it off And lifting the lid off. The concept is there and I look forward to improvements being made so I can say I LOVE it instead of I LIKE it.

When I received this product I thought it would be complicated and messy but I would probably just about do anything for my beautiful old best friends it’s not messy and not complicated to operate and my dogs took to it almost instantly all of them… Read more

I love how it keeps their slobber out of the water and it stays so cool even on a hot day my dogs love it I’m definitely going to be buying another one as soon as finances allow brilliant product.The service I have received from the FLOWSY COMPANY is second to none fast polite and reliable Thanking you all at FLOWSY YOU ARE THE BEST!!!

Once the dogs got used to moving water, they drink a lot more. Thought the directions initially looked complicated, it is easy to clean and take care of. The battery life is great for five dogs. I have one that eats cords, so a cordless option was very important for us. This is a great product.

We have had our Flowsy for approx. 6 months and has been fantastic for our Golden during the QLD summer! She is drinking a lot more water and now the cat has worked it out (after being scared originally) he's drinking a lot more too! Our pump stopped working and I reached out to their team - within two days, we had had 3 responses from them… Read more

apologising and confirming the new pump posted to us! Cannot recommend this product or their customer service highly enough!

received one of these Flowzy units late Dec 25 and had an issue with the battery . Contact the company with detail and they are replacing faulty unit. Great service

I have 2 Dachshunds and 1 took to the fountain without hesitation, the other I had to leave original bowl there for a bit longer, but now they both love drinking from the Flowzy. I bought a 2nd one for my sons puppy golden retriever for christmas and she loved it from the minute we placed it down and its great for her as they are in Cairns where it is extremely hot at this time of year, so they know she is not going to run out of water.

Well once again I’ve been conned into buying a water fountain for my dogs and turns out it’s about $250 more expensive than what it should be as it’s only as good as the $29 ones!!! The 100% money back guarantee is a lie unless 30% is 100% in your world!! After doing some Bali style bartering they went to 65% after no less than 5 emails back and… Read more

forth!! If I was a multimillionaire and didn’t own any pets id keep it but I’m not so they can put it back with all of the other returns. The water is filthy and I’ve tried 6 different dogs and a cat and they wouldn’t even bother looking at it let alone drink out of it and the sensor is that sensitive it ran basically the whole time and it still didn’t filter it

Everything ships from China and don't believe it won't take weeks. Try to chat online and it may say they are online but after 20 minutes without a response indicates to me the customer service isn't great and its probably from China as well. Pretty disappointed

I find i need clean it out alot due to the fact that the filter and pump are not the best design…maybe ok for 1 dog but i have 4 pugs drinking from it and the water does get pretty slimy. It’s also in controlled temperature inside the house.

The filth that my cocker puts in the water means the filters are filthy within a week which means I will have to buy new filters much sooner than I’d anticipated. It holds a lot of water which is great but it makes it heavy to lift. The sensor freaks my cat out so I often just turn it off but it gets used so I will keep using but not sure if I will bother buying new filters.

The product arrived very quickly and has been an absolute blessing in reducing the water left behind from my cat's unusual drinking style. He has also stopped jumping on the bench to drink from the tap.