Invalid Itinerary and Unreachable
Staff not skilled and trained to handle an inquiry. Replies are standard and automated templates. Gave me a invalid itinerary and messed the entire VISA. But payments deducted on time.
Great, quick service on Fly 365 chat
I needed to get my ticket issued so I could change manage my booking through Etihad so went on the Fly 365 chat. Abdelrahman sorted it out in 2 minutes. Fantastic service thank you!!
Awesome service and just made my day
Got in touch due to a changed booking in the system which I was not aware of but got it sorted, I could not fine the booking under qantas which got me worried and hence I got in touch. The agent was very helpful and stayed on line till I got my new confirmation through my email.
DO NOT USE THIS SITE
Not only they cancelled my ticket 2 hours after I have received my confirmation email, they asked for a snapshot of payment verification because of potential fraud? The craziest thing is that, someone has stolen my bank details on the same day after I have entered my details on this website. Reliable? I reckon not!
Amazing customer service!
For the first time of my life, i booked my tickets on my phone... and mispelled my last name. I noticed it only when i received the confirmation email... which was too late. It says clearly that fees are required to change the name etc.
However after the email sent to Fly365, I was still on stress mode and visited their website. Live chat at 11pm with Youstina who informed me the changed was already made following my email - it was litteraly within an hour of my booking. A massive thank you to Youstina and Nermeen, they are gold!!!
- Verified customer
Flight Cancellation without Informing
I booked a flight through Fly365, however when I reach airport, airline told me the ticket was cancelled. No record at all. I missed the trip. It was a terrible experience with Fly365.
Helpful member of the support team
Support agent Abdelrahman Mostafa was incredibly helpful in resolving the problem I had with an incorrectly stated email address. He quickly and effectively fixed the issue at hand in a courteous and timely manner. his help enabled me to properly access my booking.
Multiple bookings in error resloved
I had a persistent problem making payment and in the process, multiple bookings were made, but Nermeen assisted me and managed to resolve the issue where I was able to keep the flights at the original offered price
Confusing and inaccurate!
After booking a flight the information they send lacks clear instructions. You cant call them so via email I get sent stock standard answers to my questions that doesn't answer what I've asked about. Further it took them 2 days to issue my ticket with the airline. Not at all good first impressions... wont be using again !
Best & Honest Customer Service
Thank you to Youstina you are amazing... no words can describe the helpfulness, honesty and respect that I recived from this customer services officer. above and beyond. Thank you so much.
Real Great Service
What can I say, totally unexpected but they are very professional and helpful. When I say unexpected, I mean I have had 2 bad experiences before so I was not expecting this good service. Support was very instant and they are very polite. I will recommend every day and once you experience their service you will not go anywhere.
I book a ticket through Fly365.com but the ticket hasn't been issued right away, so I go to the online Support Centre ask for help and talk with a friendly agent. Thank Abdelrahman Mostafa's help to confirm my ticket. Really nice service
Departure Confirmation of our flight to Manila , Philippines
I just want to inquire about our flight to Manila next week. Dominic from Fly365.com is such a friendly and polite to talk to and gave me all my queries about flight details. Thanks again Dominic.
Regards to all
Worst service, hand ball specialist
I book my flight with fly365 , air line change my flight and I should stay at airport for 12 hours , I ask fly 365 to ask hotel from airline, they just handball and pass to me to do it, fly 365 forget you aren't agent and make money from my ticket and should take care from customer, you sell my ticket , doggy website not recommend to get anything from them
The reviewer stated that an incentive was offered for this review
Cheapest airfare and the best customer service
Exceptional service and live chat. I am grateful that i found this company and highly recommend it if your looking for the cheapest tickets. I will be returning to purchase all my tickets. The cheapest airfare tickets
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Questions & Answers
I booked and paid for a flight and received a Booking confrmation,but no e-ticket. Airline stated : no ticket has been issued. Should I worry?
I have just rang my air line but they did not find me in their system.
I only have a booking confirmation not E Ticket issued by Fly 365.
should I be worried??
Which number I can contact for ticket enquiring?
They seem to be strictly an online company, so no phone number is listed. However there is an onscreen chat facility that I used to fix my issues, which worked for me. Also they ask you to email them and they will triage the emails by urgency, which flights are leaving the soonest. There is an email address on the -Contact us- section of their website.
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