Flyfar

Atrocious, diabolical, uncontactable - my rating: < 0 stars – I purchased 5 tickets prior to COVID. Flights were cancelled. $3,500 worth Over the next 4 years I have spent countless hours (well over 80) attempting to get a refund. To make matters worst, FlyFar do not have an email address to contact, do not return phone calls, refuse to put you onto their manager and blatantly lie. Show details

Good at times stressful during Covid times – It's ok sometimes you don't know whether the company is legitimate or not. The hardest part was communicating with Flyfar as they did most communicating via email and don't have a physical store. Maybe modernise and introduce video chats to give assurance that there are real people working for the company not run by AI. I wouldn't use online… Read more

travel agencies in the future as I don't trust them. I only booked flights with them during covid as I was trying to get my mother home to Australia during a weird time in the world.

refund – after 3 years we received our refund. We got $9970.80 out of the $10,280 we paid for 2 business class return to Europe. They had our money for 3 years getting interest and still they short changed us! We had to spend many hours on hold many times only to get disconnected to an Indian call centre. My suggestion is to AVOID at all costs! Show details

Flight Refund – My flight with Jetstar was cancelled due to border lockdowns. Jetstar refunded Flyfar for this within 2 weeks from the flight cancellation, but it ended up taking a bit less than 3 months for Flyfar to refund me. Based on other customer reviews and a lack of reply from the customer service email, was really not expecting to ever receive a refund… Read more

and had given up hope. Surprisingly they ended up contacting me through what seemed to be an automated email that I had a refund pending which processed within a week.

Experience was good even after reading the bad reviews – I booked my flight tickets online through Flyfar. However, the flight cancelled due to spread of COVID. When I tried to contact Flyfar for refunding, there was no contact number in any place. So, I just used their contact form (present on the contact page). Filled out the necessary details about the refund request. And, then got a few emails (from… Read more

no-reply account) about my refund process. Within 2 days, they processed my refund request, and then after 2 days I got the money back to my account. Please note that, this review is only for the refund process. I lost my hope when I read the review about the poor refund process. I thought I am not going to get my money back from Flyfar. However, I just followed the process available in their official website and got the best response during this unprecedented time.

Reason for not giving 5 star: My flight provider (Jetstar Airlines) cancelled the flights and then I requested for a refund. They processed my refund within a day. Then I waited for more than a month to get the money (as the standard SLA was 14 business days). I was under the impression that once Jetstar will process my refund, I will get my money. However, Flyfar got the money on behalf of me and then didn't process my refund. I had to contact them to get the money. It should be an automated process.

Scammer – Our flight was cancelled due to covid19 back in march 2020 but this scammers never refund our money despite PAL or most airlines issued a refund to all passengers and agencies. Karma will kick you **s back!

Scammers by far, do not use – I booked flights to Europe in for 2020. They were cancelled due to COVID. The flights were with Singapore Airlines however Flyfar held the money that we fully paid. Singapore issued a message that we were entitled to full refund. I tried to contact Flyfar via phone and email several times however I did not receive any response. I attempted this… Read more

for several months with no luck. I'm assuming they chose to keep our hard earned money for themselves and ignore our requests for our entitled refund. Stay away from this agency. They are theives.

There are no stars for this mob, even though I had to choose for this review to be submitted! dodgy!! – I have been trying to get my flights rebooked to 05/01/23 from Perth to Townsville 2023 & Brisbane to Perth 24/1/23 since 4 Sept 22. I was told that there was an error in the booking and that someone would get back to me within 24 hours. I called again on 5 Sept, nearly everyday, (phone records) as I needed to know if it had been secured. No,… Read more

it had not and, reassured, once again, someone would get back to me within 24 hours....I was assured that should the 18th come along, I would be ok. Moving on, I was away for the weekend - that is by the by as I still had phone reception - no call from Flyfar, as they said, on the 17th September, no communication whatsoever from them. I call on the 20th September to see what is happening with my booking. I get told, you were called on 17th September &, your credit has expired now. Um, no I was not and, I did not receive a text message/email either, as the consultant stated. Nothing from FLYFAR AT ALL!!! I wanted to speak to his Manager/Supervisor, "no Mam, there is no one available", on countless occasions, when speaking with this mob. I have, as you can appreciate, been frustrated with the lack of service, concern, basically anything resembling empathy, from them and, genuine assistance from the word go. DO NOT EVER BOOK WITH THIS LOT, NO MATTER HOW CHEAP IT IS. CHEAP IS WHAT YOU GET, NOTHING. YOU MAY NOT GET YOUR MONEY BACK OR, BE ABLE TO REBOOK. DODGY AS DODGY CAN GET. I will be taking this further legally. As if I would give away $3400 worth of flights!!!

FLYFAR stole me $3500 AUD – I booked 2 x tickets to go to Reunion Island from Australia (3500AUD worth) in 2020. Flight got canceled. After hours on the phone I initially got issued a “voucher” which didn’t work on their website when I tried to use it 1 year later (valid until October 2022). I called them, they first said that my voucher has expired ??? Then after many… Read more

calls, they were “able” to “rebook” my tickets for January 2023 and I had to pay ON TOP a $350 price difference.

It’s been one month now and I still haven’t received my itinerary for these new tickets.

The $350 has left my bank account but when I ask them to search for my new booking they say that my name isn’t associated with any new booking.

These thieves are trying to win some time until my voucher finally expires on the 12th October so then they will be able to say “sorry your voucher has expire”.

I am disheartened and have no idea what to do. These flights were for my family to go back home so my baby could spend time with his grandparents. Paying for the first tickets was a big financial sacrifice and I won’t be able to buy new tickets anytime soon...

We all need to make a complaint to ACCC. I also contacted someone who is gathering customers from flyfar to start a legal action against them. You can email him at takeflyfardown (not able to write the whole email adress but you just need to add @ g mail.com)

Good luck everyone.

MOST UNPROFESSIONAL – the worse company to deal with SCAM they avoid the calls and still have not provided the credit from Aprl 2020

Scam Scam Scam!!! – Booked flights last year, got canceled due to lockdown in Brisbane. Received confirmation that only one leg of the trip would be credited, then as you want to use the credit you are being told to contact the airline…and of course then the airline does not know who you are nor any of the references numbers Show details

Thieves And Crooks – A year after my flights were canceled by the airlines, they are still claiming to be waiting for the airlines to issue a refund. They're thieves and should not be in business. Show details

This company r criminal Liars . No English or understand it hang up 8 times STAY away corporate criminal a HUGE 0 – Nothing achieved stole my money havnt tryed to help in anyway, they have been trained to make you give up , they speak in circles , don’t listen and hang up I am going to our government for then to be disbarred from working in Australia Show details

ZERO STARS if I could – Absolutely useless, was told I'll have a refund to my credit card in 6 weeks (Dec '20) Now one and a half years later - still waiting. I email them and they tell me to be patient. Yeah right !!!!

Can’t get what rightfully yours – I booked a flight with cancellation guarantee (that gives 90% of the value as a voucher if you cancel). I canceled the flight and I was issued a voucher only after 3 months. The voucher didn’t even work even after a month of them telling me “it will be foxed today or maximum tomorrow”. Show details

The worst agency crooks – I booked return flight to UK which got cancelled due to COVID. I was told refund impossible and after many emails given a voucher to re-book within 12 months. COVID still going so asked for a refund again and again told not possible so issued with another voucher to re-book which expired 31/12/2021. Tried to re-book and told had to travel… Read more

before 31/12/2021 !!! Finally they said they would apply for refund. Many emails later suddenly told my case closed. Emailed again and then told they were trying to get my refund. Now no answer at all to any correspondence. I am absolutely furious and have contacted ACCC and now taking this matter to VCAT as refuse to be treated so badly. This company is fraudulent and I think they are crooks and need to be brought to bear.

No stars option is not available? Hmm – A couple of months ago I booked flight to visit a beautiful Ukraine, little I knew what is going to happen in a month time. When Lufthansa promptly stopped all flights in and out of Ukraine I contacted Flyfar for a refund. Instead of detailing my journey and let frustration to overcome objectivity here are points to consider if you still believe… Read more

that savings for booking thru them are worth it: 1. Contacting them is not easy. If you decide to call expect waiting time between 1 to 3 hours - I had to place my mobile on loud speaker for almost half day while waiting for them to answer. 2. Everything is scripted and you can't speak sense to them. 3. Contacting them via web form - expect a response in a week time.

I was the lucky one. The airline accepted full refund as they can't provide service for tickets they have sold. However, Flyfar held the refund for ransom until I pay their handling fee $55. Long story short - I'm reporting them to ACCC. Again, risks and hassle not worth booking thru them.

Ripped off – I booked a flight last year but was cancelled due to lockdowns. When I rang them was told I would have an open ticket to use in 12 months. I have tried to rebook again and was told there was no flights on the day I wanted to leave melb which is crock as I was on virgin's website and I could see there was. Support took 2 and half hrs to answer the… Read more

phone. When I got the run around I told them I was going to call a solicitor which I have its shine if any one wants a class action get in contact with them as I WILL not put up with this Plz if anyone reads these reviews stay the hell away.

Poor customer service I have received in my life time. Don’t trust them and don’t waste your time and money – I am waiting for refund for more than 15 months now and they don’t even answer. The same email they have comes up when ever asked for update. Don’t waste your time and money. They are just crap. Show details

Scum please watch out – Total scum stay away from them never use their website If you book with They will cancel your flight last minute with no reason plus they never pay you back please stay away Show details

Scammers.They stole $2000 from me. Dont ever do anything with this company – Scammers.They stole $2000 from me. Dont ever do anything with this company. I havent finished with them and I ll try to dedicate some time to find them so I can deal with it appropriately. They need to be stopped with what they doing, as it seems authorities not doing anything to prevent it.

Scammers with multiple sites – Firstly we booked through one online site but was then sent receipt from FlyFar first red flag! First set of flights went fine but no booking was made for the return flights! No record of the booking with the airline (Virgin Australia) plus one leg of the flight wasn't even in operation at the time of booking. Called customer service to be told… Read more

numerous conflicting lies and still charged a cancellation fee for a flight booking that never existed. Don't book with this company or any of its affiliates.

They stole $750 from me. Biggest scammers I ever dealt with. Stay away from them! – I booked Adelaide - Brisbane - Adelaide flight with FlyFar for December 2020. I purchased a Flexible Ticket. I couldn’t fly due to Covid-19 restrictions. I called FlyFar more than 24 hours before the flight to rebook the flight for another date. They told me that Qantas informed them that they will offer refunds for canceled tickets so I was… Read more

advised by FlyFar to cancel my ticket instead of rebooking it for another date. They told me that they will send a refund request to Qantas. Nothing happened for over 6 months. At the end of the sixth month the FlyFar website displayed a message that my Refund Request was rejected by Qantas. I called FlyFar to check what was the reason for the rejection. They gave me no answer and told me that they can’t do anything for me - no refund, no credit, no rebooking - I have to accept a $750 loss. I called Qantas, they couldn’t help me, told me to call Qantas Agency Connect, they told me that they only deal with Travel Agencies and couldn’t help me. Called Qantas again, they told me to call FlyFar because I booked through them. Called FlyFar, they told me that I canceled my ticket and they can’t do anything for me. I am sick of being lied to by FlyFar. They openly lie when they tell customer that they can’t do anything and push customer to deal with the airline directly. I will never book my flights with them again. Qantas told me that they never received my money and that FlyFar still has my money. Pure theft by FlyFar. Stay away from them!

Would rate zero star if it was an option – Hi I would like to escalate an issue and serious concern in relation to Flyfar's rebooking process. In summary, my open tickets will expire in 2 days whilst Flyfar's customer servicer representatives have not been able to help me rebook my flights using these open tickets in the last 2 days due to system error. Flyfar's failure to help me rebook… Read more

my flights in the last 2 days (or/and in the next 2 days) will result in my loss of more than $1,000 in open tickets. Therefore I request Flyfar to EITHER resolve system ticketing issues internally and confirm my rebooking regardless of open ticket expiry date, OR compensate me on any loss of open ticket values post expiry date.

Explicitly, I called Flyfar on 27th and 29th Dec 2021 to rebook my flights on the above open ticket. Customer service representatives on both calls were not able to check ticket prices in Flyfar's system due to system errors which have lasted for at least 48 hours. As a result, they were not able to help me rebook my flights. They have both forwarded my requests to the support team. I have not received a call back or any further information from the support team for more than 48 hours. My tickets will expire in the next 48 hours. I am not getting any support from Flyfar despite long waits on calls.

Worst experiance, do not use flyfar!! – I was unable to make my flight as tested positive on a pcr test the day before my flight. As per the policy I am able to either get a refund or reschedule my flight however the customer service department has been atrocious. I am not exaggerating I have spent over 7 hours on calls and have sent two emails (no response) trying to reschedule my… Read more

flight and all I am getting is excuses such as the Covid policy is not clear. How can a travel agent tell me their own Covid policy is not clear and that he needs 24h to get back to speak to a colleague. I have been put on hold while on a call for over an hour with no response. My partner tried to call and they hung up, someone also hung up on me.

This feels like such a scam, they have no intention of trying to resolve the issue which is not caused by the customer.

I will be taking this NSW fair trading and hope my bank can investigate a refund.

Biggest Scammers. Do Not Use – Flyfar do not put refund requests through to the airlines and they do not change flights. I paid for the flights via PayPal who are now in the process of investigating my refund request. Flyfar are horrible to deal with. They are all liars and give you fake information while holding on to your money. Show details

Worst website to use – The worst website to use for booking flight tickets as they don't respond to customers for any of the queries. Money eating people. I would never recommend anyone to use this. Show details

Annoyed and frustrated customer! – As the other comments mentioned, Fly far has been the worst travel engine especially with regards to their refund policy and customer service. I would start off by saying that after waiting an hour to speak to someone with regards to getting my refund, I was told on many occasions that it was escalated to the refund department. It was a period of… Read more

around three weeks that my refund has been escalated to this ‘department’ and at present I still have yet to receive my monies. After calling and asking to speak the manager they then told me that I would have to wait an additional 24-48 hours to speak to the manager. The manager called within two days only to tell me that they were charging me $30 cancellation fee to refund me my monies to me and that I would have to wait an additional 1 week for the refund. After going back and forth with the manager he then proceeded to hang up on me without giving me confirmed time as to when I will get my monies back. At present, the problem is still not resolved and I still have not received my refund.

Greedy unethical rubbish – Useless. Weird flight routes, can’t provide flight options or replace flights, won’t give complete money back, huge lies, delaying tactics & unethical practices.Luckily I had PayPal - put them in their place. Show details

unfair – Crazy doggie and incredibly unfair. They tried to keep my money in any way. The service they offer is useless and to have an answer you can wait weeks. Orrible experience!!!! No comment Show details