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Fone King
3.9 from 252 reviews

See the Best Phone / Computer Repair Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
178
4 star
4
3 star
1
2 star
5
1 star
64

Kiarah B.

Kiarah B.Wide Bay-Burnett, QLD

Refusal of refund of faulty phone case

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationMYER centre Brisbane
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Complete Inhuman Scammers - avoid at all cost

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationCarindale
See all answers

Excellent Service

published

First time customers. Buddy was very professional, excellent communication skills and made the whole shopping experience very easy. He managed to source parts I needed for my phone repair overnight and kept us updated through the whole process.
Will now be repeat customers.

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationTuggerah NSW
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Penita donovan

Penita donovanSydney Surrounds, NSW

Phone

published

Francesco was excellent & professional he is an asset to your company very hard to find someone like him
The 2 other guys knew their products & qualities as above give recognition to 3 professional employees

Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationTuggerah
See all answers

Michelle

MichelleSydney, NSW

Great service and products!

published

James was very helpful, professional and knowledgeable. He explained what better products I could be using and was helpful with replacing my screen cover. I will be back for more!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPitt St Westfield Sydney
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Mzgess

MzgessSydney, NSW

Unethical sales tactics. Cheap and nasty alternative brand to the Otterbox I asked for.

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationBondi Junction
See all answers

Darya

DaryaSydney, NSW

Thanks Sally and Fone King team!

published

Sally was super helpful in explaining which purchase option would suit me most and took the time to explain the various options and physically helping me set up my new phone with accessories. Importantly, she did this all with a smile. I will be sure to come back again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWestfield Sydney
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MTM

MTMSydney, NSW

Luke was very helpful and knowledgeable about products

published

After purchasing new iPhone 11 only wanting to buy cover
Didn’t realise the importance having glass front /back
Luke took the time to explain why -about battery and running of phone

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAs I have been before after being sent there by Optus
See all answers
Jodie Smoley

Jodie SmoleySydney, NSW

Exceptional Customer Service

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMiranda
See all answers

Great product & customer service!

published

10/10 for product and customer service. Couldn’t fault Alex who was extremely professional, friendly and helpful. Thank you so much for all your prompt assistance tonight. My mobile phone and Fitbit screen protector makes both look brand new!

Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMiranda
See all answers

Joe Fischer

Joe FischerSydney, NSW

Great service

published

Needed a new battery for my mobile. James M looked after me at the Bondi Junction store and did a fabulous job. Highly commend James for his superb customer service.

Customer Service
Return Claim MadeNo

Maria

MariaSydney, NSW

Very Bad Costumer Care

published
Customer Service
Job Satisfaction
Product Quality
Return Claim MadeYes
See all answers

Anonymous

AnonymousSydney, NSW

Not so great service and refund/exchange policy

published

The customer service at Miranda's Fone King was not too great. I bought a phone case for $50 but the price did not make up for the phone case so I somewhat felt scammed. The fact that there's really no refund/exchange policy is quite a shame. The receipt stated that there was no refund or exchange but as soon as I went back to the store to ask for a refund, the staff said that they recently started the exchange policy. They should have updated their policy if that was the case. The staff were not so kind when helping to deal with the refund/exchanging for a new case. I think the store should put their refund/exchange policy in front of the store so customers know what they're in for.

Customer Service
Job Satisfaction
Product Quality
Store LocationMiranda
See all answers

Never Again

Never AgainSydney, NSW

How do you go less than 1 star?

published

Highly recommend shopping elsewhere unless you want to pay a lot more than the going rate for their services and not get the desired result. It seems they must have a large legal team as they are very quick to accept your money and then when you question anything, they can quote legally what they are responsible for according to consumer legislation. I would never use again.

Customer Service
Product Quality
Return Claim MadeNo
Alison

AlisonSouth East Queensland, QLD

Customer service

published

Today I bought a new phone from Telstra they directed me to fone king for a cover I came across Hilton who helped me he went over & beyond he helped me fixed my email & other things that Apple were to busy to do he deserves a pay rise or something from the company this is customer service at its best

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarindale
See all answers

Appalling customer service

published

I went in for a new case and was offered to replace my plastic screen protector because it was scratched. Before I knew it, it was done and the bill was $109!! I asked why and he had gone ahead and attached an expensive and different protector to what I had, without telling me. I also questioned why he attached a protector UNDER my case, and he claimed it was free with the front one. But the receipt tells a different story- commission focused and terrible human.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationQVB
See all answers

Gracie R.

Gracie R.Sydney Surrounds, NSW

Horrible Customer Service!

published

I was looking to get my iPhone 10 screen repaired. iPhone X uses an OLED screen, when quoting a price I noticed the salesperson kept using the phrase LCD, which is not for the iPhone X. When questioned about this, there was no solid answer or confirmation that the screen was in fact OLED.
I rang apple and they would replace the screen for $350
Phone king was going to charge $560 for the same thing.
When I notified phone king I’d be taking it to apple I got a rude message. I have taken other phones to phone king before, however this is so distasteful. I will not be taking any phones there again.


R Middleton

R MiddletonSouth East Queensland, QLD

Excellent customer service!

published

Received fabulous customer service from Hilton and his team today. Hilton provided relevant informational support advice re: my cracked screen protector, and had it fixed promptly. Excellent job and turnaround !!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCarindale
See all answers

Jennifer G

Jennifer GSydney, NSW

THANK YOU!

published

Thank you very very much for fixing my phone.
You are the 5th place I took it to – including Samsung (who recommended you). None of the others could help.
The phone had years of photos, including the last of my mother who passed away in 2013.

I am so grateful to have had them restored – I really cannot thank you enough!

Store LocationAlexandria Repair HQ

Gail T

Gail TSydney, NSW

  • 2 reviews

Amazing service

published

Had been to the Apple store. Very expensive. They recommended Fone King. Luke recommended a cover and a pen
Very fast and efficient service. I will recommend to my friends & family.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBondi Junction
See all answers

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Questions & Answers

Stacy

Stacyasked

Heyyyy do you guys have a store near Campbeltown?

1 answer
Fone King
Tim H.Fone King

Hey Stacy, thanks for the question. You can find a list of our stores here: http://foneking.com.au/store-locator/
Your closest store would be Miranda: http://foneking.com.au/location/miranda/


Get an answer from our members and Fone King representatives

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