Foot Locker
443 reviews
- Very small
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- Slightly small
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- True to size
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- Slightly large
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- Very large
Purchased a pair of sneakers listed on sakle for $149.95, was charged $220 for the sneakers when I paid. They say the reserve the rights to change prices at will. This is an illegal theft known as theft by deception. DO NOT SHOP WITH THIS COMPANY Show details
Ordered via EQL, paid immediately, waited over 2 weeks with incorrect tracking, then told the order was “lost”. Resolution was simply a refund — no replacement, no compensation, no accountability — despite missing out on the product at the original price. Customer service hides behind “system limitations” rather than actually resolving issues. Very disappointing experience and not what you’d expect from a major retailer. Show details
Reviews with attachments
Purchased a pair of shoes for my daughter at the end of January, shes hardly worn them and the bottom has come undone, I contacted footlocker who said i need to take the shoe into my local store for them to check. My closest store is 4 hours away thats the whole point of why I purchased online so a bit hard to do that. They shouldn't sell online if you can't return faulty products that way also
If I had the option to give zero stars, I would have done so. Please do not order online from this company. Orders get cancelled, and customers are left to carry the cost. I had a Choice Gift Card worth $100. I could have chosen other brands such as Amazon or Coles, but I selected Foot Locker with the hope of buying a good pair of shoes. On Boxing… Read more
Day, I visited the Adelaide Rundle Mall store and found the collection extremely poor, with very limited options. Because of this, I decided to order online instead.
I ordered two pairs of shoes, each priced at $49.95, using the $100 gift card. I also paid $9.90 for shipping from my credit card. A few days later, I received an email saying that one pair was unavailable and that a refund would be issued. However, I was refunded only $40.05.
I was completely confused as to why the refund was $40.05 when the shoe price was $49.95. I had to call customer care myself to understand what had happened. Only then was I told that the $9.90 from the credit card would not be charged, which kind of sums up as - 40.05+9.9=$49.95 in value. This information should have been clearly communicated in the email with a proper cost breakdown, instead of forcing me to call their head office.
What made the situation worse was that I was now forced to place another order to use the $40.05 Foot Locker refund voucher, and this meant paying another $9.90 shipping fee. Given that the Rundle Mall store had very limited designs, ordering online again was my only option. This meant another unavoidable loss of $9.90 for me, through no fault of my own.
I contacted head office and requested a free shipping coupon for my next order, as the cancellation was done by them after confirming my purchase. Paying shipping twice was not something I agreed to. For me, $9.90 is not a small amount. It is equivalent to two weeks of milk in my budget. I spent about 30 minutes on the call, during which the representative repeatedly apologised but offered no solution. I asked to speak to someone who could actually help and prevent me from incurring extra costs. Only then did she say she would inform the manager, and the manager would call me.
The next day, a manager named [Name Removed] called me. I had to explain the entire situation again. I clearly stated that I had committed my $100 gift card to Foot Locker, and their cancellation had now forced me to pay shipping twice. I was also effectively locked into shopping with them because the refund was provided as a Foot Locker voucher. I requested free shipping so that I would not lose money due to their stock mismanagement. I made it clear that this situation was not caused by me.
Unfortunately, the manager repeated the same scripted apologies as the previous representative. When I asked to speak to her line manager, she told me that she was the final point of contact and that no further solution would be provided. She repeatedly said, “This is the system and I cannot change it.” This response was extremely frustrating. Systems are designed by people, and they can be adjusted if a company genuinely cares about its customers. I felt that she was actively blocking me from reaching to her boss, despite the clear mismanagement by her team.
Some people reading this may wonder why there is so much concern over $9.90. This is not about the amount. It is about a system that forces customers to pay shipping twice because of the company’s own mistakes. It is about a company that acknowledges the inconvenience but refuses to provide any practical solution, leaving the customer to bear the financial loss.
Please avoid this company if you value fair treatment and accountability.
- +2
Purchased shoes online. Sent me two different sized shoes. (photo with tag) Footlocker website says take faulty items to nearest retailer. Retailer orders new shoes in (actually got customer service in the store, but from what I hear they speak two different languages in the company). The 2nd pair of shoes are also faulty (faulty black panel with… Read more
subpar stitching and panel material). After 3 hrs of total driving to finally get my shoes. Footlocker won't give me my shipping and handling fees back because I took them to a store. Its either "policy restrictions" or "technical limitations"(corporate bureaucratic hogwash). I seriously wonder how these people order biscuits for their tea room.
Don't waste your time talking to these crayon eaters online. If I was rating these guys ability to lick their own elbows then I would give 5 stars. 1 star is too generous for these disingenuous individuals. ZERO quality control and customer service on their online portal. Only proficient in using CTRL C and CTRL V when writing responses from 1 of their 2 scripts.
If you want to enter the twilight zone do so at your own risk. This is a place where words have no meaning and where people can talk English but cant seem to understand it. Giving someone their S&H cost back is seen as compensation for inconvenience and can be only be given as a voucher forcing you to spend more money at their joke of a store. If you wanna roll the dice at this Casino where the most basic task of checking a box before it goes out can't be done, by all means play on!
Avoid their online shopping platform at all costs!
You'll have an aneurysm talking to these people. I'd post the entire transcript on line but one may suffer a cognitive malfunction reading it. Better off reporting them to the ACCC. (not that ill hold my breath).
My son went to the black friday sale and bought a pair of new balance shoes, apparently not on sale even though their site said 20% off..... we went back and showed the manager the screen shot from their own page... They told me that was cyber monday sale, even though it clearly says black friday Show details
Ordered US women’s 8 which is the format on their website and equivalent to a UK 39.was sent a much bigger size and told I had ordered the wrong size. Spoke to Abbie she played it down and told me it’s okay. You can change it in our store and of course did not mention that there is a $10 fee. Terrible customer service. This is footlocker’s mistake… Read more
and I am now made to find a store and pay a fee to change the size. Never again would I buy from this company?
Very nice quality and good price, always appreciated and looking to buy more Show details
Bought running shoes $129.95. Was $10.05 short for free delivery so bought socks $30, which I didn't really want , to make the shortfall. After order had been sent I was sent email saying shoes weren't available and I would be refunded price of shoes only. Tried contacting footlocker but the only way was via a bot with automated… Read more
responses which was running me around in circles and was useless Just read reviews on footlocker. They are a scam. Wish I had have read reviews before ordering and I would never had bought from them. Buyer beware and give them a miss. They are now on my never to be used again list. Hopefully the people who read this do the same
Latest follow-ups
My disappointment regarding a pricing issue I experienced during my recent visit to your store hobart. A pair of shoes was clearly marked with a price tag of $49.95, yet at checkout I was charged $79.95. When I raised this discrepancy, I was… Read more
informed that the higher price was “what the system shows,” which left me feeling misled and frustrated.
As a customer, I rely on accurate in-store pricing to make informed purchasing decisions. Seeing one price on the product and being charged another not only creates confusion but also undermines trust in the shopping experience.
Follow-up · No, staff does not offer any solutions yet and I am still hoping that they are going to look after my issues .Thanks
Bought a few items online in one purchase, foot locker sent the wrong item, which was cheaper then the one I bought, I’ve submitted a complain but went travel abroad for a month, because of this went over their 28-day return policy, instead of… Read more
making up for their mistakes and send me the item I actually bought they said I had to return the wrong item first PHYSICALLY in their store, which they had none near me, they wouldn’t accept me to post it nor bear the costs,
Follow-up · they sent an adidas black tshirt instead of a black nike hoodie, also very different in price tried contacting them inumerous times, all to which led to the same outcome, they wanted me to physically go to a store(i bought it online) to return it, so i'd bare the costs of returning it and not them, also all they did was give me store credit for it, instead of a full refund.
Positive reviews
Great shoes, super quick delivery, very happy – I recently ordered two pairs of vans shoes were on sale online, I have to say the postage and delivery times were nothing short of amazing, less than four days from the time I placed my order until I received both items I ordered, great customer service, will definitely be buying from them in the future
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REVIEW – Always proving the goods, size was found in store. Staff were so lovely and very easy to approach for guidance around the store.dont mind the dirt on there but have had these on everyday as they’re so comfy. Show details
BEST BUYING EXPERIENCE AT PACIFIC FAIR FOOTLOCKER – Broadbeach store saleslady Miesha was very helpful to help me found the required shoe size. Very good lady and friendly. I would recommend her to anyone who employed her as she is one of the best in the retail industry Show details
Negative reviews
Purchased basketball shoes online. They initially accepted then say its out of stock and cancelled order rather than try and get new stock in. Will never shop at footlocker ever again not worth it to be jerked around. Show details
Extremely disappointed – feels like a scam On November 28th, I won a raffle to purchase the Cat Black sneakers, which was supposed to be an exciting experience. Instead, it has been an absolute nightmare. My shoes were supposed to arrive on March 8th, and to this day, I am still waiting. There has been no proper delivery, no clear explanation,… Read more
and no accountability from Foot Locker. I have contacted Foot Locker multiple times by email, and all I get are vague responses with no concrete answers about what actually happened to my order. No solution, no replacement, no refund — just silence or copy-paste replies. This was my first time ordering online from Foot Locker, and it will definitely be my last. I do not recommend participating in raffles or buying anything online from them. If you value your money and your time, stay away. I genuinely feel misled and scammed. This level of service is completely unacceptable for a company of this size.
Very disappointed.
The worst online service I've ever had I ordered twice were the sizes is available and both times got canceled .you guys don't deserve even the one star that I gave
Recent reviews
I had a great experience at Foot Locker Bankstown recently. The store was well-organised, with a great range of sneakers and apparel to choose from. What really made my visit stand out, though, was the exceptional customer service from Serena. Serena and Ricky were super friendly, approachable, and extremely helpful from the moment I walked in.… Read more
They took their time to understand exactly what I was looking for and offered knowledgeable recommendations without being pushy. Their professionalism and positive attitude made the whole shopping experience smooth and enjoyable.
It’s not often you come across service like that, and it definitely makes a difference. I’ll be coming back again and highly recommend asking for Serena or Ricky if you visit!
I purchased shoes during the sale as I couldn’t afford to do it during the normal days. I got vouchers based on that. After purchase - 2 Days later they tell me they do not have the stock and they will not allow me to buy any other shoes at the sale price. They refused to return my money in cash as my voucher was only with footlocker. I’m… Read more
stuck, as my son needs the shoes badly and I’m forced to buy from footlocker at the original price which is absolutely unfair for me. My money is blocked. Now I have no choice but to buy at full price which is difficult for me. They have put me in a very compromising situation and it’s not fair that I have to bear the brunt of their mistake and there is no adjustments whatsoever. Will Never go there again and this was handled very unprofessionally and didn’t even expect such a big company to treat me like this
Bought a set of nike Jordan's online. They sent me the left shoe only in the box. Have provided all photo evidence that they requested and they won't refund my money or send a replacement set. What good is one shoe!!! Don't buy from foot locker. 1 star is far too good for this company.
I placed an order on last day of Black Friday after seeing the item listed as in stock on your website. My order was processed successfully, and I received the confirmation email without any issues. However, the following day I received another email informing me that the item was actually unavailable and they cancelled my order. They told me… Read more
they can't honour the Black Friday promotional pricing for me, even though it wasn't my fault, and their system had outdated info.
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Terrible customer service. My online order was cancelled multiple times due to incorrect stocktake. Then when I went to purchase it the 3rd time it was no longer on sale and they wouldn’t honour the previously paid price. Show details
Used/stained garment sent as “new” + then customer care ghosted. I ordered online from Foot Locker ANZ and the garment arrived clearly used and stained (makeup/tanning marks). I contacted customer care immediately and supplied photos. They acknowledged the item was in poor condition but refused to provide a replacement, relying on an internal… Read more
“refund only for online orders” policy rather than addressing ACL remedies properly. I repeatedly asked a simple question required under Australian Consumer Law: does replacement stock exist, yes or no? That question was ignored, and after multiple written escalations Foot Locker stopped responding altogether. I live in regional Albury with no nearby Foot Locker store, so I rely fully on online orders arriving new and acceptable. Still unresolved as of late Nov/early Dec 2025. Very poor online quality control and even worse customer service.
I went to footlocker at Highpoint and I was served by sweet taking guy named Lucas. He exchanged my order and said he waved the post cost, great however I never got the item. found out later after I made complaint to footlocker, order was cancelled. I then looked at their website they still have my size online. All they said was we apologise please get refund morons. Time wasters Show details
Terrible customer service by an off shore customer service group who cannot do anything at all to assist customers. My order was never actually even posted by Foot Locker, and yet they made me wait weeks to see if the package arrived to me before they would refund... a package that they never even sent. No one from "customer service" calls back or… Read more
follows through with promises they make. What an absolute disgrace, and I will never spend money with them again!
I'll been trying to speak to someone over the phone for the last three. The phone rings but nobody answers the phone. I've rang three different locations Highpoint, Werribee and Southwarf with the same result. No point having a phone line if your staff don't answer the phone.
Fix your website. Whoever designed it and maintains it needs to go. Constantly errors out and the search and navigation lacks proper customer journey principles Show details
Rang almost every store in Melbourne and no one would answer . Rang head office and they couldn't care less . If people want to know if a certain size is in stock they ring a store for size availably bit somehow head office does not find this interesting as well as the loss of sale due to not being concerned about this .
I went to foot locker in near craigeburn - Melbourne- Ausi where it was just in the mall shopping area. I took two kids who lost their mum and want to buy shoes gir her funeral. I told the story to the girl there and she was just very cold personality did not show any sympathy , apology or not even say sorry to hear it. She just said ok. Where the… Read more
humanity? Where the sympathy? Is she an alien ? Is that a way you train people for customer services ? Such a cold personality did which I really think not deserving that job . Thanks.
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Worse company. Don’t make orders here. Do t even buy from them. Plenty of options out there.