FootHaven

Scam business! DO NOT ORDER from Foot Haven Made an online order March 17… have never received the shoes and they just respond with AI generated emails. Run far away from these dodgy dealers

scam It has been my worst shopping experience I have ever been through. Still waiting for my returns slip 2 months after requesting it I have now sent back the goods with no refunds slip and sending this to consumer affairs

If I could rate 0 stars I would. Scam of a business. I bought I pair of Birkenstocks at the start of the month and received no tracking and only 1 generic customer service email. Lodged numerous complaints but received nothing not until I lodged a complaint with my bank and finally got a refund. Very very disappointed in the people behind this. DO NOT buy from this store! I wish I had done more research before:(

Great – Alright, I’ll admit it…..I’m usually one of those people who thinks, ‘Why take a risk when you can just buy from a big-name brand?’ But my wife convinced me to give this company a shot after she saw an ad, and I figured, what’s the worst that could happen? At first, I was NOT impressed. The tracking info wasn’t updating, and I started thinking,… Read more

‘Great, I just threw my money into the void.’ I even told my wife, ‘This is why I stick with what I know.’ But then, out of nowhere, the shoes showed up. And you know what? They’re actually incredible.

I decided to call and tell them about my frustration with the tracking. I didn’t even expect a response, let alone what happened next. I ended up speaking with this guy named Liam (or maybe it was Leon? Bad with names), who understoof me.. He didn’t make excuses. He just said, ‘We dropped the ball on that, and I’m really sorry.’

Honestly, I wasn’t expecting such a genuine response. We talked for like 10 minutes about how they’re trying to grow without sacrificing quality, and I actually felt bad for being annoyed in the first place. The shoes are top-tier—my wife keeps saying they make me look ‘put together,’ whatever that means—and I’ve already recommended them to a friend.

4 stars because of the tracking hiccup, but if they tighten that up? They’d easily get 5. I’ll definitely be back for another pair

real Deal best customer service was treated like a real human – I’ll admit, this whole experience has been a rollercoaster. First, my delivery was delayed, which was frustrating, but I understood because it’s a busy time of year. Then, I had to change my address, which I thought would make things smoother...but it didn’t. The delivery got delayed again. At this point, I was starting to question whether I’d… Read more

made the right decision ordering online.

To ease my doubts, I contacted the store directly to confirm everything, and thankfully, they assured me they were legit and their products were genuine. That gave me some peace of mind because, let’s be honest, I paid $279 for these shoes...they aren’t cheap, and I wanted to make sure they were the real deal.

UPDATE: product is authentic. Fingers crossed they live up to the price tag! will update in a few months

Amazing Experience – Great experience with FootHaven! Their empathetic and kind team made everything seamless. If you're hesitating, just go for it—you won’t regret it. Absolutely worth every penny. Thank you, FootHaven! Show reply

Doesn’t even deserve 1 star. This company is truly diabolical. Order placed Dec 2024 constant delay tactics for over 2 months. Opened an investigation with my bank who after 2 months requested a chargeback from Foothaven, the shoes were shipped the very day they received that request, received the shoes the next day, they appear like the real… Read more

thing but with all the other reviews it’s impossible to know. I want to return these for a refund out of spite but have also read other reviews that said that process was also drawn out. Disgusting that a business in Australia can operate like this. Will be reporting to the ACCC as well

DON’T use this site. They are a scam and have no intention of supply. It is two months since we ordered and paid for a pair of Birkenstocks online and they are still delaying. I wish I had seen these reviews before I ordered

One star reviews justified – Like the slew of one star complaints I've already read on this company, we too have had, are still having, the worst experience ever with an online store. On 10 December 2024 we purchased a pair of Birkenstocks for our grandson's Christmas present, which were shown as is stock. By Christmas Eve they still hadn't arrived, much to the disappointment… Read more

of our grandson. Repeated e-mails to Foot Haven requesting the order be cancelled and a refund issued, finally had them reply and 'apologise' giving the reason they were out of stock and they would dispatch them as soon as possible. Again, more e-mails from me insisting on a cancellation and refund, finally issued a response that the shoes had been despatched. This was now mid January this year. Again an angry e-mail from me insisting the shoes be returned and a refund issued, and more silence from Foot Haven. The shoes arrived which were not the ones ordered anyway. It is now 28 January. More angry e-mails to Foot Haven requesting a return and refund and finally a response, and half hearted apology, to say a return label was to be issued and when the shoes were received back an immediate refund would be forthcoming. AusPost shows Foot Haven received the shoes on 31 January and here we are nearly one month later and still no refund. Not only do Foot Haven have the shoes, they also have our money! I have taken this up with PayPal and quite frankly they are just as useless as Foot Haven. I have also lodged this with Fair Trading, who are now investigating but unfortunately that could take another month. Watch This Space!

SCAM SITE, Do NOT Buy – SCAM SITE, DO NOT BUY I ordered Birkenstocks at the end of November. It said 5-7 days delivery. They took 5 weeks to arrive. Once arrived I realised they were fake and I had this confirmed by Birkenstock Australia. They made if very difficult to apply for a refund, after multiple weeks and many emails they finally sent a return address. I… Read more

returned the shoes and am now told that they won't refund and that I need to go to my bank to recoup the money. So they have taken 3 months of my time, sent fake shoes, had me return fake shoes and then refused the refund.

They use very frustrating delay tactics. They take a long time to reply to an email and then when they do they say they are very sorry and they are trying to resolve the issue.

It's been nearly 3 month of back and forth. My son didn't get his birthday shoes, and we are $269 out of pocket and have spent so much time chasing them.

Please don't buy from this company and if you have already, please report to ACCC so they can't keep ripping people off.

No good – I ordered pair of Birks 4th December 2024. Nothing turned up. They promised me a refund 3 weeks ago. Now reading these comments it appears Iv been scammed. Just want me money back.

Absolutely disgusting – I don’t even want to give 1 star ! Ordered 15th Dec , still have not received, dodgy DHL TRACKING, emailed, messaged on there website(prob dodgy too ) nothing , no communication one month later! Fair trading it is

I will never buy from this company again – I will never buy from this company again, and based upon my experience I do not recommend anyone else does either. On 9th Dec I ordered 2 pairs of Birkenstocks as Christmas presents for my husband and son. Foot Haven website says orders placed on or before 12th Dec will take 5 business days to be processed and dispatched, but 5 weeks later I was… Read more

still waiting!! No communication or support from FH at all - no-one answers the phone, emails or online chat - nothing. So I went through PayPal to get some action (so glad I paid thru PayPal, I highly recommend you do). And guess what, the day before the deadline for Foot Haven to respond to the claim and refund me $330, they provided a tracking number! This just shows they were holding out for as long as they could, and it was only because I made a claim for a refund thru PayPal that I got any action. The shoes arrived 2 days later (5 weeks after placing the order), and even the Aust Post label said 'rise.ai updated the order due to a refund'. The only upside is that the shoes appear to be genuine Birkenstocks, I was worried they might be fakes after reading other reviews. The whole thing was a terrible experience, shocking service (no service at all) and spoiled our Christmas. I do not trust this business and will never buy from Foot Haven again, and will share my appalling experience as a warning to others.

Shoddy company – I ordered a pair of Birkenstocks on the 21 Dec. I realise it's the Christmas period but I emailed them on 27 Dec to at least get a tracking no. which was not supplied when I placed the order. It's now the 11 Jan and I have heard absolutely nothing back. I have started a Paypal dispute to get a refund. Is this company even legit?

Scam - report to your bank – Ordered birkenstocks on sale on 12th December. Their website stated there might be slight delays due to the Christmas season, however I wasn't in a mad rush for them, so I went ahead with the order. Ever since then it's been crickets. I've sent 2 follow up emails to enquire about the status of my order and didn't receive any response. Clicked… Read more

onto their website today and it's no longer working. Clearly a group of scammers, taking advantage of consumers in the lead up to Christmas

SCAMMERS of the WORST KIND!! Christmas wreckers!! – I am in the exact same boat. Bought Birks in the Black Friday sales for a Christmas present for daughter. Received two emails letting me know that they are sorry but cant supply before Xmas but have free delivery...then another generic one thanking for understanding - which I do not!! Now website wont load. These ppl are scammers and I am angry and I want to report to consumer protection. Has anyone else reported them? Just want my money back.

No delivery No communucations – Order placed 23 December for Birkenstocks. No delivery emails, nothing. Emailed and ‘Anna’ said they were sooo busy rest assured I’d get my delivery. Then nothing. Now website doesn’t load.

Missing shoes – Ive been dealing with a Joanna and Annna via email. I Ordered some Birkenstocks in November and realised once I recieved that I had got the wrong size. I asked for an exchange for the next size up and which was no issue and had to follow their process before they could send me out the new pair. I paid the $8.99 to send the shoes back (this fee… Read more

didn't bother me). They recieved the shoes back to their centre on the 11th of December and the communication has dropped off. I have no idea when or if ill ever get my new shoes back. They don't respond to my multiple emails I've sent. Very disappointing, as at the very start the process seemed very straight forward.

Scammers! – These people are scammers. Never received my order now the website can’t be found and my email to them has bounced back. Wish I had read reviews first.

Dishonest business, scam – Ordered Birkenstocks on Dec 3. A staff member named guaranteed that they would arrive before Christmas and should they not I would be issued a full refund. They did not arrive before Christmas and I have tried to reach out 3 times however I am yet to receive a response.

DISAPPOINTED – So disappointed - ordered shoes on the 11/12, didn't receive any order confirmation - eventually got a dodgy tracking number. Have had only one other email, saying they will get back to me, but nothing. If only I had read the reviews first. NEVER again......

Very poor – I wish I had read these other reviews before I placed my order. How can they advertise shoes that they dont even have in stock??? I ordered early December and still waiting. I have been patient up until now. They are not returning my messages. I hope they are not a scam but I am starting to get the feeling they are.

Foothaven shoes scam website – SCAM WEBITE!! BUYERS BEWARE I ordered a pair of Birkenstocks 1st Dec and it’s now the 5th Jan & still haven’t received the item. I have emailed asking for a tracking number and did not get one. I’ve asked for a refund now, and no reply either. They take ur money and don’t send the order. Very disappointing and dishonest.

UPDATED REVIEW. Please just respond to email about massively delayed order – Update 17/1/25 Finally received an AusPost tracking update last week - but not the typical tracking as it had no origin. I found this very suspicious. Ended up receiving the “Birkenstocks” a few days later only to find they are NOT AUTHENTIC - but are merely very very good fakes. I did a mountain of research online about fake vs authentic… Read more

Birkenstocks- apparently this is a very big business all around the world. Do your research, everyone!!!

I looked at all details of the sandals received from Foot Haven as well as the labels on the box - took photos, videos, etc. I then went to a local shoe store where they sell authentic Birkenstocks and compared. The Foot Haven shoes are FAKE. Misspellings on the box labels, misspellings on the notecard inserted into the box, the sole is different, the quality of materials such as the suede and cork are inferior. These are good fakes, but nonetheless they are NOT AUTHENTIC.

DO NOT BUY FROM HERE!!!!

I have reported to my bank.

I hope these people get caught by the authorities. This is appalling.

Ordered Birkenstocks 3/12 and never received. Have emailed to ask the whereabouts on 31/12. No response. Order number #3007. At this point I just want a response and if I just need to cancel the order for a refund if there’s no chance of receiving it. So incredibly disappointed.

Terrible experience – I had a terrible experience with Foot Haven. I ordered my partner a pair of Boston Birkenstocks for Christmas in November 2024, leaving ample time for delivery. I reached out on a number of occasions after not receiving any tracking information after two weeks. A staff member named Aldee guaranteed that they would arrive before Christmas and… Read more

should they not I would be issued a full refund. They did not arrive before Christmas and I have tried to reach out 3 times however I am yet to receive a response.

Produce not supplied – Order placed 29/11/2024. Never supplied. Christmas present that never arrived. Tired of their "we are sorry" generic emails. Just want the shoes. If they aren't ever going to come, just process a refund. Really upset.

Terrible – Bought shoes over a month ago, haven’t received them yet and they have not even contact me to give me an update even though I emailed them and call them everyday. They never answer.

Profoundly disappointed – Ordered a pair of shoes from this online store and it was very easy to order and for them to take my money. The shoes were to be a Christmas gift for my daughter. No delivery has occurred, and following me raising a dispute via PayPal, I was sent an email from someone purporting to be from the store. The email contained apologies and expressed… Read more

disappointment, but did not mention the shoes, when they would be delivered, or is my money would be returned. I am still waiting for some form of resolution as a way of ameliorating my daughter’s bitter Christmas disappointment. Let’s hope FootHaven show some decency and resolve this ASAP.

Fake business selling fake shoes – Fake business. Confirmed by Birkenstock Australia, their legal team working on shutting them down. Selling fake shoes as “genuine” and taking poor customers money. If you doubt the authenticity of your shoes, Foot Haven will send you a help email address supposedly belonging to Birkenstock HQ, where you send pics of your shoes and they will… Read more

respond authenticating it.

FootHaven owns the domain name for this fake Birkenstock HQ email address!! There is proof of this. J.W you should be ashamed of yourself!!!

Calculated, manipulative, and awful to treat so many of us this way.

For anyone posting reviews with 5 stars, you’ve either been brainwashed or you a FootHaven minion, or your J.W herself.

DO NOT BUY - SCAMMERS!!! – As with so many others here I have also been scammed by this company. Bought a pair of Birkenstocks on the 9/12 as the main present for my son for Xmas. Started to think they were taking a while to arrive so reached out via their contact form on website. I rcvd a fairly prompt response from [Name Removed] apologising and saying she’s sorry she… Read more

can’t cancel and they were on the way. She gave me a tracking number and assured me I could get a refund once they arrived if need be. Tracking number didn’t work on aust post so my son tried it on T17.com and we found it had been shipped from china, here was the first red flag… ummm their business address says Surry hills why was it coming from china?? I have since tried emailing 3 times with no response and the tracking shows it as being delivered to destination Brisbane. Great! But I don’t live in Brisbane so they certainly weren’t delivered to me. I’m genuinely surprised that a .com.au website that looks very legit can be scamming people like this. How are they still operating. I’ll be making a complaint to the correct regulatory body and try to get these guys shut down. I have a very large amount of contempt for scammers!!! Especially at Xmas time, these were presents for many people, shame on you Foothaven.