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Reviews

(250)
(73)
(9)
(3)
(21)
  • Product Quality
    3.9 (40)
  • Return Claim MadeYes (4) · No (32)
  • Sizing True to size (27) · Slightly small (4) · Slightly large (3) · Very small (1)
  • Product Appearance As advertised (88%) · Not as advertised (13%)
  • Shipping
    4.6 (14)
  • Customer Service
    2.9 (12)

Bad quality

published

Quality of the clothing is very bad. I have noticed the zips are of bad quality and will break very easily. They are hard to pull up and down as well. They charge too high for such bad quality clothes that will also wear off within days/weeks. They are taking shortcuts with their clothing providing no lining in their blazers yet charging the same price or higher as those WITH lining. Cheaper brands such as Temt and H&M have better quality for so cheap. Might as well shop elsewhere or spend a little extra at Myer or other stores for good quality clothes that will last a lifetime. Not only this, the way they treat their employees is terrible. Do not support a business like this

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
See all answers

No refund for faulty item

published

Bought a cardigan in store and all the buttons fell off the first time I bought it. I sent them a photograph and a copy of the receipt and they are saying they can't give me a refund until stores reopen (could be 6 months!) unless I go into the post office and send it back. People should not have to go to the post office under current covid-19 conditions! Stores that operate primarily online internationally do not insist on items sent back because they know this will be a disincentive to buy from them. Do not buy from Forcast online while things are shut down during coronavirus lock-down!! You will not be able to get a refund for a faulty item without risking your life by going to a post office.

Customer Service
Product Quality
2 comments
Forcast
Forcast T.Forcast
Sgar
Sgar

I understand that policy, generally, but your policy may need to change if you want to adapt to current circumstances. Otherwise you aren’t going to survive the lockdown period because people won’t buy from you.

Susan B.

Susan B.Sydney, NSW

Samantha works at head office enquiries who went above and beyond to make my enquiry easy and solved it with ease.

published

Emailed my enquiry to head office, Samantha's professional attitude is to be commended. Solved without fuss. Friendly and helpful and I'm staying loyal above all other retailers. Thank you Sammy. Will spread the word.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Forcast
Forcast T.Forcast

The reviewer stated that an incentive was offered for this review

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Katherine

KatherineSydney, NSW

Tamara from Penrith Store

published

A big shout out to Tamara!!
Thank you honey for always being amazing in store. You are brilliant at what you do, and one of the kindest most genuine people I've had the pleasure of meeting this year. You are an absolute treasure and such a great asset to Forcast. Love you girl, thank you for being you. I will be in store again soon.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationPenrith plaza
See all answers
1 comment
Forcast
Forcast T.Forcast
Bola Sek

Bola SekSouth East Queensland, QLD

  • 4 reviews

This online is magnificent!

published

I love shopping with this online store, it’s so affordable and it has never disappointed me. I have been purchasing dresses and tops from this online store for awhile now, the size, the quality of materials, and what I love about them is their fast service. I am really happy with my purchase. I also recommended this online store to my friends too. I will continue shopping with them.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Forcast
Forcast T.Forcast

Amazing knits. Shipping time also fast

published

Made a purchase from the online store a few days ago and already received my order. The short sleeve knits they release every year are the same great quality as usual, and nice colours this year. Great stretch and fabric quality. Minus one star because the website was a little bit slow.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Forcast
Forcast T.Forcast

Review collected in partnership with Forcast

Terrible customer service and poor sizing - they do not deserve your business

published

I ordered a jumpsuit from Forcast as they did not have the colour I wanted in my size in the store. The sizing online was completely inconsistent with the sizing in store so I requested a refund. They were incredibly unhelpful and refused to give it because the item was on sale. So 1. I had to pay $12 to send it back and now have to another $10 to get a bigger size and pray that it fits. So I have wasted $22 on shipping back and forth to receive an item that will likely not fit. This company is incredibly behind and clearly doesn't value their customers. For example, other online clothing stores alike Princess Polly provide free return labels and refunds for all items including sale items incredibly quickly and efficiently.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
See all answers
2 comments
Forcast
Forcast T.Forcast
Lara
Lara

If that was the case then 1. the size 10 of the jumpsuit in store would of fit me the exact same as the size 10 online (which it definitely did not) and 2. I wouldn’t have made a comment stating otherwise.

Terrible quality and poor customer service

published

Received a faulty item from online store, after sending multiple emails and images the resolution was that the item would not be replaced. Instead I would be required to send the product back and they would offer a refund of the item, when I purchased the item it was on sale I would then be required to purchase the dress again at a full price. When informing customer service it would be easier to simply go to a tailor and get the item fixed spending further money for an item that I received faulty I was informed by customer service staff that would be my choice.

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
See all answers
2 comments
Forcast
Forcast T.Forcast
Tay
Tay

Candle with no scent

published

Christmas Candles have no scent after burning for 3hrs. I though maybe it was a faulty one but the second candle also had no scent. At 2 for $30 you can buy a normal candle for $2, no value, not a good gift. Very disappointed, poor quality.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Forcast
Forcast T.Forcast
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SSSSSSS

SSSSSSSPerth

  • 2 reviews

Rude managers

published

I pretty much on average buy 1 dress a week from forecast and have a huge collection . I had to call in to put couple of garments on hold. I extended hold for a another day for FULL price top and when I walked into the store the manger looked at me and said - You are all over the place and shook her head ... I was appalled . I just didnt know how to respond . I have spent around $500-$600 or so in that store jus in month and half I guess and this is how valued customers are treated. If someone could reply and give me contact of regional manager that would be great .Never returned anything or any dramas still . I feel so frustrated.

Customer Service
Product Quality
Return Claim MadeNo
Siobhan

SiobhanGold Coast

  • 2 reviews

Online website is the WORST

published

The online website, phone & browser version are literally the WORST shopping browser. Once it gets to a payment selection, the loading screen stays on for ages and then times out - on both mobile and web. This happens at any time of the day, not just during a period where the site could be busy. I have given him nay orders here purely because of how frustrating the site is to use. It refreshes once the page fails and then you have to reselect all the clothes you chose.

Product Quality
Sizing True to size
1 comment
Forcast
Forcast T.Forcast
Lindsey Ho

Lindsey HoSydney, NSW

Poor customer service

published

My mother and I went to the Westfield store On Sunday, I felt like the staff there didn't really want to serve the customers.
My mon was asking the staff for the sizes and needed help with the number as she can’t see things without glasses.
The lady who served us just said the size is on the label and walked away and the way she talked to us is not polite.
We are not sure about the item and we kinda need some guidance but the staff can not provide,
Bad experience in the store.

Customer Service
Store LocationSydney Westfield
1 comment
Forcast
Forcast T.Forcast

The reviewer stated that an incentive was offered for this review

Amazing Customer Service

published

I visited the new Westfield Carousel yesterday 23/08 and was served by the amazing Emily. Fabulous customer service, she gave great advice and is a true asset to your brand .

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationCarousel, Cannington
See all answers
1 comment
Forcast
Forcast T.Forcast

Bad knitwear quality.

published

Normally, I quite like Forecasts clothing, however my last 2 purchases has been a disaster. Purchased their knitwear, and it ripped after 1 wear. Was quite disappointed as this was not the first time. I think the quality of Forecasts clothing has gone down.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Forcast
Forcast T.Forcast

Poor customer service at Market City, Haymarket store

published

I work very close to the Market City Haymarket Forcast and visit the place very frequently. I have noticed that the person who manages the store is always rude with the shoppers and with me. I like Forecast but do not wish to shop here due to the arrogant behavior of this lady.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMarketCity, Haymarket 2000
See all answers
1 comment
Forcast
Forcast T.Forcast
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piano_bouy

piano_bouyAustralia

  • 10 reviews
  • 5 likes

OMG great aussie owned fashion store

published
Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Forcast
Forcast T.Forcast
Patrish

PatrishSydney, NSW

  • 5 reviews

Great little shop

published

Every item of clothing I have purchased at Merrylands has been great. Product range is good. Good quality, reasonable price. It's my first 'go to' shop. I Love Forcast gear.

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Store LocationMerrylands
See all answers
1 comment
Forcast
Forcast T.Forcast
Chrissy

Chrissy

  • 5 reviews

Great quality clothes

published

My favourite online store. I bought most of my work clothing here. The quality of clothes are great, reasonably priced too. Some clothing however are not true to size so couple of times I had to go instore for an exchange with no hassle. Fast shipping.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
See all answers
1 comment
Forcast
Forcast T.Forcast
Ldc

LdcGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Quality clothes at reasonable prices!

published

Perfect shopping experience. Clothing is of a high standard and love the sale prices! Website is easy to navigate and the item was couriered to me overnight! Stellar customer service.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
See all answers
1 comment
Forcast
Forcast T.Forcast

Review collected in partnership with Forcast

The reviewer stated that an incentive was offered for this review

M Ng

M NgBelconnen 2617, ACT

  • 3 reviews
  • 1 like

Good customer service. Beautiful dress

published

Fast and reliable shipping via Australia Post. Beautiful elegant and ferminine dress with pleated side details giving flatten figure. Excellent tracking updates via SMS and emails regarding despatching/shipping/delivery. Website is user friendly. Highly recommend for garments/styles and online shopping as well as customer services.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
Forcast
Forcast T.Forcast

Review collected in partnership with Forcast

Page 1 of 18

Questions & Answers

binita.m.shah.1

binita.m.shah.1asked

I brought a dress in January & for 1st time I was going to wear on weekend & the zip broke.. it was very heart breaking as i brought this dress for this special occasion. What can I do?

No answers
Michelle B.

Michelle B.asked

I never received a parcel that apparently was sent

1 answer
Patrish
Patrish

Ring them, take in your Invoice. I've never had any problem with deliveries. sorry

Shopper

Shopperasked

Hi. I have been a long time customer of Forcast. My recent purchases of a skirt and a top ripped after wearing once which was a surprise as i am an office worker and do not move much. I have since thrown away the receipts. Could you please advise if anything can be done? I am now hesitant to purchase anymore from Forcast after this experience. Thanks

1 answer
Forcast
Forcast T.Forcast

Hi there,

Thank you for contacting us.

We are saddened to hear of your experience with your Forcast items. Although you no longer have a receipt, if you purchased the item using a credit card, you can provide a bank statement with a proof of purchase. The team at the store will be able to assess the garments properly and advise you of the next best step.

Should you need any further assistance, please do not hesitate to contact us.

Kindly,

Forcast Team

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