Forcast

Not received my online order. The delivery status kept showing “Unable to Delivery”. A customer service won't help much, just saying not receiving the returned item. Do not order online order from this brand. Also, no refund only a credit store or exchange. Such a scam.

Outstanding Service – I ordered a product from Forcast Clothing, but unfortunately, my parcel was lost by Australia Post. However, Forcast’s customer service was outstanding. Carmen was super helpful and quickly offered me a replacement/store credit . I really appreciate their prompt support and will definitely shop with them again!

Amazing products – I always buy dresses and workwear at Forcast website and never had any issues. Delivery is fast and I love the quality too. I also love the range of products. Please, keep it up! ☺️ Show details

Best shopping experience – I came in on Sunday to the chipping Norton outlet the young girl working by herself was lovely she was super helpful form start to finish it was one of the best in store shopping experiences. Other times I’ve come in I never been able to buy anything due to lack of sizing or unsure which style to go for. When she asked me if I’m looking for… Read more

anything in particular I told her I’m started a new job . She took her time picking out garments for me to try on and overall almost everything that was picked out turned out to fit beautifully. I was left feeling very happy and it was probably the best $300 I’ve spent on clothes.

Quality of business pants are horrible, the colour fades fast and the fabric stretches out and makes your bum look baggy from the back. Never buying from here again

Won't offer refund of shipping costs to return faulty products – Ordered 4 pairs of earrings and not gold as pictured in the photo. Provided a refund for products and they agreed it did not meet the photo description online. But won't refund the shipping cost to send back items not as described. Will be lodging a local fair trading form to claim back return shipping costs. Show details

Buyers beware, poor quality and returns policy – I would proceed with caution ordering online. I have ordered multiple items from here and received horrific quality clothes, I would compare the quality to an extremely cheap online overseas retailer (wish I had photos to demonstrate). I ended up returning every item because of how bad it was. You couldn't wear these items in a corporate office.… Read more

None of their clothes I have received have been quality you would expect for their price range. The online returns policy is very poor, you have to pay shipping and returns are only for store credit. I ended up with over $100 of store credit that I was too scared to use on their clothes I had to just order belts and hair accessories to be safe.

i love forcast! have purchased from them for my casual and professional needs from the early 2000! the styles are so classy, but also the fitting is what i love about it. it suits everything i need and makes me feel great!

I called the store to check a pair of pants that I saw online , politely greeted, unfortunately no size for that style , yet so friendly and suggested to come in ,even with 10 mins till close time, lovely Maria at westfield parramatta was an absolute gem, so accomodating and helpful- completely satisfied with some pieces that i didnt think i… Read more

would initially go with, yet with marias recommendation i am just thrilled, an asset to your store , first time shopper and now pleased to be an advocate for Forcast- thank you Maria- made my day

Wrong Item, Overcharged, Unhelpful Customer Service – I would love to leave a good review, but they're REALLY not giving me anything good to say. I received a completely different item from the item I bought in my first online order with Forcast. After asking customer service for the correct item to be sent, it took many weeks for them to get back to me with a store credit refund. Not even money… Read more

back!

Against my better judgement, I gave them another try with another order...and I was just overcharged over $100 from my bank account!

This is ridiculous! I'm a regular online shopper at many many stores, but have never once come across anything like this. I will not be trying my luck again at Forcast.

Forcast Penrith – Can't thank you enough Alexis for the way you treated me in store today (Sunday 13th) I have felt invisible all day. Thank you for your warmth your kindness and the chatter it was very much appreciated. I have recently lost my youngest sister and you are so much like her. Thank you.

Great products, amazing staff – I recently purchased three pairs of pants from the Westfield Plenty Valley Store, Victoria. I was served on the first occasion by Fatima and on the second by Samantha. Your staff are amazing! These two ladies know their stock, do not harass or badger customers and are extremely friendly and helpful. Other retail sales assistants could learn… Read more

from these two! I am very pleased with my purchase and bought another pair of pants online - but - wouldn't it be a good idea to introduce a "Petites" range? A lot of people (myself included) are under 160 cms. and it is depressing to find pants which are so long that the style is ruined if they are shortened. There are many people who would benefit from a petites range and I am sure they would sell well.

Excellent customer service by Tamara at the Penrith store – I just wanted to say a very big thank you to Tamara from the Penrith store on Saturday. She helped me immensely with choosing an outfit for a special occasion. She was so pleasant, bubbly, professional and such a lovely person. So suited to her job. The store was very easy to navigate and is beautifully presented, clean & tidy. She really takes… Read more

pride in herself and the company. Please pass on my comments to her. I will definitely be back. The quality of clothing is high and I am very satisfied with my purchases.

An fraud product – I bought a dress from Forcast Buwood two days ago. The dress showed the error at the back and a staff there gave me other one for the same style. I brought it home and washed it because I want to wear it for my graduation ceremony on Friday. I tried it again tonight for my mum to have a look but the error is exactly the same as the one at the… Read more

store. I don’t know what to do because my graduation ceremony is coming. I can’t wear that dress because it’s really weird at the back and even at the neck at the back as well. Please find the photos attached. I bought a lot of stuffs from Forcast and recently got the VIP card. The error of the dress really disappointed me a lot. I don’t think I ever chose my clothes from Forcast again. Please help me solve the issues.

Love this brand! Great customer service at the store in Parramatta! – Love this brand. Good quality & beautiful designs. Love the dresses particularly. Forcast store at Parramatta is my go to store almost once in every fortnight. Great customer service. Especially from Trang T who never fails to woo me. She is always very attentive, helpful, professional with such a pleasant, polite & friendly attitude. She is the… Read more

perfect example of a great customer service. Recently I bought 2 x dresses & Trang helped me to choose a beautiful belt which really compliment one of the dresses. Loved it. Well done Trang! Extremely happy & satisfied with your service!

Perfect work pants!! Love them – I have always been more of a jeans person because I struggle to find nice pants that sit well and fit me properly. They are either too tight around the waist if they fit my butt, or too loose on my butt if they fit my waist, but these are perfect! They mould with your shape, are good quality, are flattering for a range of shapes and run true to… Read more

size. My 17yo daughter borrowed them for her first job interview and has since ordered 2 pairs for herself! (Pic of her attached). The Sales assistant was super helpful and friendly, honest and absolutely lovely!

Customer service is one of the best I have dealt with! – I wanted to recognize the amazing customer service skills of Amy Lee. She helped me with my online order and throughout the process she was always polite and kind. During these difficult times, one can appreciate when someone sympathise with you and that's what she did. Well done Amy! and Well done Forcast for having people like Amy!  Show details ·  1

Great customer service, very polite and accommodating over the phone – Website was good and quality good just didn't fit. But couldn't be happier with the way my return was handled. Within 2 days I had a refund. Pity all other online stores are not as good.  Show details ·  1

Unpleasant Experience – I personally really like Forcast products and find them to be a great fit. I have also been to Forcast stores and have experienced good customer service. However, what I experienced yesterday was unacceptable to me. The online store ran out of the sizes of the products that I wanted. So, I tried to visit the store in Carousel, WA to check out for… Read more

sizes yesterday, Monday (14.06.21). On the Forcast website and on Google, it states that the Carousel store closes at 5:30pm. So I immediately made my way to Carousel after work, and got to the store at 4:50pm. The doors to the store were shut with a sign "Be back in 10 minutes". That was not an issue, so I waited around for 10 minutes. At 5pm, the store attendant walks out of the store, lights were turned off and locks the door to leave for the day. I found this very unacceptable as (1) It was misleading with the "be back in 10 minutes" sign (2) It did not meet the requirements of opening hours as stated in the website and on Google. This is such a disappointment. I could have possibly walked out of the store buying a couple of items if the store was actually open, however my trip was wasted in the end.

Amazing service and quality – Samantha was exceptional with her assistance and went out of her way to help me get a hold of a dress that had become unavailable via the online store. Cannot fault the level of service and responsiveness provided, and the quality of the garment is great with accurate sizing. Order was placed Mon afternoon, sent on Tues and received by Wed, so shipping timeframes are also fantastic. Thank you so much for great experience! Show details ·  1

Forcast product. Use once and throw away – If you are planning to buy from Forcast make sure you just use it once or even better keep it in the wardrobe as it will last longer in the wardrobe without being touched, or you are gonna be embarrassed in public as it will get ripped out in the unexpected places. These guys use substandard fabric and when i returned it with quality issues they… Read more

said i shouldnt have used the product.

I bought this trousers and top from Forcast, and the fitting and everything was so great i thought to myself that i will only buy stuffs from this store, i was so happy to get things that fitted me so well and just after using it twice the fabric started tearing off in between the thigh area. Just imagine the frustration i got, i mean these things are not cheap. I returned it at the Parramatta store and after heated discussion with the lady in the store i made them send it for quality inspection, and as expected they came back saying that its a wear and tear issue, tried explaining regarding the quality of the fabric but the customer service person was too adamant and kept on saying the same thing.

NEVER buying from forcast again and will urge all of you reading this never to buy from this store.

Unpleasant customer service experience – I normally do not make any negative feedback on the shop assistants’ customer service manner, but the shopping experience I had tonight (13/05/21) at the Chatswood store was really bad. I bought a suit (blazer+pants) at the other store. The blazer had some defects, and it was the last one in size 6. So the shop assistant helped check in their… Read more

system which showed there were more in the Chatswood store. She suggested me to go to the Chatswood store, see if the blazers were all good, and I could exchange there.

On my way to the Chatswood store, I realised I forgot to use my membership card when making payment. Upon arrival, I explained a bit and asked the shop assistant at the Chatswood store if I could still have the 10% membership discount. She looked angry at me, asked why I didn’t use my card before, and said I needed to return to the previous store. I apologised and explained twice that I forgot to show my card at checkout. Then I asked how about she did a return for me and redo the transaction cause I just bought the suit a few hours ago. She was still unhappy but agreed. Up until to this point, I was totally ok with her behaviour, even she was angry at me. But what happened next was completely unacceptable.

All of sudden, my membership details could not be found in their system. So the lady said I was not eligible for the 10% member discount. I told her I used my card before, however she said everyone could get the card and even wanted to take my card back, which made me feel extremely uncomfortable. The suit I bought costed me over 200 dollars in total. Do I need to lie just for 10% discount, roughly 20 bucks?

I have been shopping at Forcast for years, and I joined the membership club of Forcast around 5 years ago in the World Square store (closed already). I am pretty sure it is their system or operational issue which made my membership details disappeared. I insisted on requesting her to further check for me. At first, she was reluctant to do so, but later she said she could ask her colleagues to help check tomorrow (14/05/21) as she would not work tomorrow. After I left the counter, I heard she had a small talk behind me with someone else on the phone. She intentionally lowered her voice cause I was nearby, which made the case even worse.

As a member of Forcast, I am eligible for whatever the members shall be entitled to. If I don’t protect my right, then who else would care about it? As a salesperson, she should have taken initiative initially to understand and help resolve the issue for her customer, rather than just blindly assuming anything negative without investigation, being such judgemental.

I was mistreated, and I am disappointed in the way she served her customer and her attitude towards her customer which were very unprofessional and lack of proper training.

I did not return the suit straightaway tonight as I thought I should give them some chances to correct the misbehaviour. But now the more I think, the more I feel I should have zero tolerance to this kind of bullying. I will return the suit tomorrow no matter whether they will check for me or not, and won’t buy anything from Forcast from now on as I don’t want such kind of person showing no respect to her customers to earn my money. She doesn’t deserve it. This is the end.

Samantha’s customer service was above and beyond! – Samantha has done all that she could to help me get my longed for skirt! Very impressed with her customer service and the quality of the product. ☺️ Show reply

BAD first-time customer experience - beware! – I bought two knit skirts in different colours that were on sale. The skirts were size large, my usual size. I tried on the first one but I didn’t like the firm elastic waist, which didn’t have enough give to be comfortable. I took the first skirt off and returned the both of them immediately (the second one without opening the packaging). Some… Read more

time later I received a call from customer support. They were claiming the skirt I'd tried on was "damaged" (they had photos) and because of the damage, wouldn't accept my return.

At first I was confused...damage?? I'd only just tried it on--an ELASTIC skirt in my size!

The woman explained that there were multiple “holes” along the waistband, and thus Forcast would not accept the return.

After talking it through and viewing the photos, it became apparent that the seam on the stretch skirt’s waistband had popped because it was sewn without enough overlap. It happened so quickly that I didn't even notice. Shoddy construction and yet Forcast refused to refund me my money. How disappointing!

I explained how I had only tried the skirt on, wasn’t aware of creating any damage whatsoever, etc. etc. but this was met by deaf ears and the customer-service “broken record” technique.

“We only accept returns for items in the original unworn condition.” “But I didn’t wear it, I only tried it on.” “We only accept returns for items in the original unworn condition.” “But shouldn’t your items be sewn well enough that they can be tried on without the seam popping?” “We only accept returns for items in the original unworn condition.” Etc.

Too bad I HADN'T noticed the popped seam, because then I would have marked the reason for my original return as a "defective product"--which is exactly what it was. (Instead I'd indicated the reason for my return was change of mind/fit.)

Of course, none of this held any weight with the customer service rep who called me. Forcast would rather make ME eat the expense and lose a potential good customer forever! (What is with the "customer service representatives" who REFUSE to see anything from the customer's perspective?!)

I reiterated one last time my belief that the never-worn, still-with-tags-on skirt was defective and that the skirt seam simply popped when I tried it on ONE TIME.

“We only accept items returned in the original unworn condition.”

So naturally I responded, “I will never buy anything from your store again," and I will advise others to consider doing the same! Shoddy construction, and shoddy, shortsighted treatment of customers.

Amazing customer service!! – It was very easy to navigate the store as Trang in the Parramatta store was very helpful to me and my work colleagues. The products bought were excellent quality and we were very satisfied with the range.  Show details ·  1

I just found the right place to shop!! – I’m extremely happy with my experience at Forcarst. Staff is super friendly both at South warf and Moorabbin. Clothes fit perfectly well Highly satisfied and recommended  Show details ·  1

Excellent customer service – I talked to Samantha for my online exchange and she really helped me for my exchange. She really explained me really well as well  Show details ·  1