Unpleasant customer service experience
I normally do not make any negative feedback on the shop assistants’ customer service manner, but the shopping experience I had tonight (13/05/21) at the Chatswood store was really bad.
I bought a suit (blazer+pants) at the other store. The blazer had some defects, and it was the last one in size 6. So the shop assistant helped check in their system which showed there were more in the Chatswood store. She suggested me to go to the Chatswood store, see if the blazers were all good, and I could exchange there.
On my way to the Chatswood store..., I realised I forgot to use my membership card when making payment. Upon arrival, I explained a bit and asked the shop assistant at the Chatswood store if I could still have the 10% membership discount. She looked angry at me, asked why I didn’t use my card before, and said I needed to return to the previous store. I apologised and explained twice that I forgot to show my card at checkout. Then I asked how about she did a return for me and redo the transaction cause I just bought the suit a few hours ago. She was still unhappy but agreed. Up until to this point, I was totally ok with her behaviour, even she was angry at me. But what happened next was completely unacceptable. All of sudden, my membership details could not be found in their system. So the lady said I was not eligible for the 10% member discount. I told her I used my card before, however she said everyone could get the card and even wanted to take my card back, which made me feel extremely uncomfortable. The suit I bought costed me over 200 dollars in total. Do I need to lie just for 10% discount, roughly 20 bucks? I have been shopping at Forcast for years, and I joined the membership club of Forcast around 5 years ago in the World Square store (closed already). I am pretty sure it is their system or operational issue which made my membership details disappeared. I insisted on requesting her to further check for me. At first, she was reluctant to do so, but later she said she could ask her colleagues to help check tomorrow (14/05/21) as she would not work tomorrow. After I left the counter, I heard she had a small talk behind me with someone else on the phone. She intentionally lowered her voice cause I was nearby, which made the case even worse.
Samantha’s customer service was above and beyond!
Samantha has done all that she could to help me get my longed for skirt! Very impressed with her customer service and the quality of the product. ☺️
BAD first-time customer experience - beware!
I bought two knit skirts in different colours that were on sale. The skirts were size large, my usual size.
I tried on the first one but I didn’t like the firm elastic waist, which didn’t have enough give to be comfortable. I took the first skirt off and returned the both of them immediately (the second one without opening the packaging).
Some time later I received a call from customer support. They were claiming the skirt I'd tried on was "damaged" (they had photos) and because of the damage, wouldn't accept my return.
At first I was confused...damage?? I'd only just tried it on--an ELASTIC skirt in my size!
The woman explained that there were multiple “holes” along the waistband, and thus Forcast would not accept the return.
Amazing customer service!!
It was very easy to navigate the store as Trang in the Parramatta store was very helpful to me and my work colleagues. The products bought were excellent quality and we were very satisfied with the range.
I just found the right place to shop!!
I’m extremely happy with my experience at Forcarst. Staff is super friendly both at South warf and Moorabbin. Clothes fit perfectly well
Highly satisfied and recommended
Excellent customer service
I talked to Samantha for my online exchange and she really helped me for my exchange. She really explained me really well as well
Please bring back Louise Super Slim Pants
Loved the Louise Super Slim Pants - black and navy . I purchased about 20 or more pairs .
Perfect for work work or going out .
When will you bring them back ?
Store Credit takes 4 weeks still NOT done
I returned promptly to Forecast order #000100591 by PGZTNLB7 still not acknowledged or credit given. Go 2 CONIC much better store
Sometimes great, sometimes terrible
I'm not normally the person to leave a bad review, but I have had a mixed experience with Forcast online and in store, and so I want to warn others. I recommend not shopping through their website and shopping their items through The Iconic instead, mostly because the sizing varies widely between styles, and The Iconic offers free returns if you need it. I recently returned three items to Forcast online, because my normal size didn't fit, paid for the shipping back, received a store credit, and then when I used the credit I had to pay for shippi...ng again. Ridiculous. Most of Forcast's items are amazing, but some are poor quality. I have had holes come up in the belt area of pants after a couple of wears, and buttons come off tops easily. It's not ideal when pricing is on average the ~$90 per item mark. I bet this is the reason that clothing is often marked down so heavily - cheap items with high margins. When I was in store once, I found an item that I had already purchased previously in my size, but a button was missing and it had a makeup stain on it. I brought it to the attention of the staff member and offered to purchase it and mend it for a discount, because I already owned it and liked it. She offered only 10% off and I declined, and she popped it back on the rack. Not a good look! Forcast, I recommend that you improve with shipping and returns. You've lost an online customer through your website. I'll be shopping your items through The Iconic in the future if I want them, and moving to other brands for the quality.
Great customer service by Trang store Manager of PAR Forcast store!!!!!
Thank you Trang store Manager at Forcast Parramatta for the best customer services and style Advice!!!!! Will definitely shop her again!!! My Fav store 5 star customer Services love my outfit selections Trang treat customers very great and help me choose style selections for my different outfits!!! Love to meet Trang customers should come see her for style advice!!!! Definitely highly recommend this store!!!!
Great customer service and product
I just want to thank Trang T, the Shop Manager, for the best customer service! She always goes above & beyond to help you and offers great recommendations (even near closing time). I bought a rose-coloured suit based on Trang’s suggestion, and it looks fab! I feel like a million bucks. Great quality & price. She even ordered pants in my size and it came quicker than expected. I highly recommend this shop and Trang! I’ve bought a few products from this shop and I’ve been wearing them for years.
95% of my wardrobe is Forcast!
I love Forcast so much! I recently moved from Sydney to Adelaide and was gutted to see they don't have any stores down here! But thankfully, their deliveries have gotten to me within a couple of business days at most (the best!!) so it's hard to control myself. Their returns do take a bit of time but they email you with updates which is great. Their quality is superb and they often have sales on with such good deals. I would rate higher than 5 stars if I could!
Satisfying shopping with the Parramatta store
Tran (store manager) of parramatta has definitely proved and shown how customer service should be used, I cannot speak enough of how well she treated me and my mother as a first customer, I’ve become a regular only because her personality and how she satisfies my needs. Tran definitely needs recognition for her work, we need more customer service shown like Tran does :)
They don't hold items in your cart!
When shopping online they do not put your cart on hold! It has happened so many times when I am putting things on my cart it was still available so you continue browsing and adding more things but when you check out some thing in your cart is now "out of stock". I just remove everything in my cart when this happens as it is really annoying especially when you have set you heart on certain items. I don't understand why they can't hold items already in your cart. I guess it is whoever pays first.
- Online store
I have always been a regular customer of Forcast .. however I recently purchased the Evangaline Slim Pants and the quality is absolute terrible .. I have only had them for 4weeks and they are fraying at the seams .. The last time I purchased these pants the quality was amazing ..
Quality of the clothing is very bad. I have noticed the zips are of bad quality and will break very easily. They are hard to pull up and down as well. They charge too high for such bad quality clothes that will also wear off within days/weeks. They are taking shortcuts with their clothing providing no lining in their blazers yet charging the same price or higher as those WITH lining. Cheaper brands such as Temt and H&M have better quality for so cheap. Might as well shop elsewhere or spend a little extra at Myer or other stores for good quality clothes that will last a lifetime. Not only this, the way they treat their employees is terrible. Do not support a business like this
No refund for faulty item
Bought a cardigan in store and all the buttons fell off the first time I bought it. I sent them a photograph and a copy of the receipt and they are saying they can't give me a refund until stores reopen (could be 6 months!) unless I go into the post office and send it back. People should not have to go to the post office under current covid-19 conditions! Stores that operate primarily online internationally do not insist on items sent back because they know this will be a disincentive to buy from them. Do not buy from Forcast online while things are shut down during coronavirus lock-down!! You will not be able to get a refund for a faulty item without risking your life by going to a post office.
Samantha works at head office enquiries who went above and beyond to make my enquiry easy and solved it with ease.
Emailed my enquiry to head office, Samantha's professional attitude is to be commended. Solved without fuss. Friendly and helpful and I'm staying loyal above all other retailers. Thank you Sammy. Will spread the word.
The reviewer stated that an incentive was offered for this review
Tamara from Penrith Store
A big shout out to Tamara!!
Thank you honey for always being amazing in store. You are brilliant at what you do, and one of the kindest most genuine people I've had the pleasure of meeting this year. You are an absolute treasure and such a great asset to Forcast. Love you girl, thank you for being you. I will be in store again soon.
This online is magnificent!
I love shopping with this online store, it’s so affordable and it has never disappointed me. I have been purchasing dresses and tops from this online store for awhile now, the size, the quality of materials, and what I love about them is their fast service. I am really happy with my purchase. I also recommended this online store to my friends too. I will continue shopping with them.
Questions & Answers
I brought a dress in January & for 1st time I was going to wear on weekend & the zip broke.. it was very heart breaking as i brought this dress for this special occasion. What can I do?
Hi. I have been a long time customer of Forcast. My recent purchases of a skirt and a top ripped after wearing once which was a surprise as i am an office worker and do not move much. I have since thrown away the receipts. Could you please advise if anything can be done? I am now hesitant to purchase anymore from Forcast after this experience. Thanks
Thank you for contacting us.
We are saddened to hear of your experience with your Forcast items. Although you no longer have a receipt, if you purchased the item using a credit card, you can provide a bank statement with a proof of purchase. The team at the store will be able to assess the garments properly and advise you of the next best step.
Should you need any further assistance, please do not hesitate to contact us.
|Category||Online Shops and Clothing Shops & Brands||Physical Shops and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$75.00|
|Mens / Womens Clothing||Womens||Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney||AfterPay and ZipPay / ZipMoney|
|Clothing Type||Formal / Cocktail, General / Everyday and Office / Businesswear||Formal / Cocktail, General / Everyday and Office / Businesswear|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.