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Forever New

Forever New

2.4 from 213 reviews · View Statistics

Reviews

2.4

213 reviews
5
(47)
4
(21)
3
(14)
2
(24)
1
(107)
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Roz

Roz

  • 2 reviews

Glitch in signing into account.

published

I have been trying to get help with the signing in procedure. This company needs to have better trained staff to help with troubleshooting. Waste of my time. Will shop elsewhere.

Customer Service
Return Claim MadeNo
Shanyn

Shanyn

  • 2 reviews

Returns process is shocking

published

Forever New use Couriers please for their parcel returns! They are useless! Picked a time for pick up and they didn’t show and then when I called they couldn’t give me a pick up time or date? This reflects very poorly on Forever New that they continue to use this unorganised company

Customer Service
Product Quality
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
Store LocationOnline
See all answers

1 star for the terrible customer service and return policy!!

published
Customer Service
Product Quality
Sizing Slightly small
Product Appearance Not as advertised
See all answers
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Angie

AngieSydney, NSW

  • 2 reviews
  • 1 like

Love everything!

published

Love to shop at Forever New. On trend seasonal pieces that always work. Great and true sizing when ordering online. Have had no issues at all with online and instore.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline
See all answers
Sue

SuePerth, WA

Don't Buy Online - Terrible Return Policy on Sale Items

published

Bought online for a click and collect. The item was unsuitable so asked for a refund was told no as it was on sale. So they have my money, I have no product and they gave me a gift voucher. I do not want to shop with them again. Their customer service is terrible, I sent an email and they replied with a generic response and even got my name wrong. This company is terrible and their customer service is even worse.

Customer Service
Product Quality
Return Claim MadeYes
Sizing Very large
Product Appearance Not as advertised
Store LocationBooragoon WA
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Rebecca

Rebecca

  • 6 reviews
  • 1 like

great experiences

published

I had a really good experience with customer service online who had to redirect my order due to working from home in the pandemic. I love their simple, but chic or classy tops for any occasion and their coats and sizing for smaller women, too! I am obsessed with their tops mainly because the quality is also better then zara for example and fit me better than portmans or cue. Online or in store, always a pleasant and good experience. Compared to other on the market- average pricing.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationSydney store - Pitt street mall
See all answers

The reviewer stated that an incentive was offered for this review

saurabhii p.

saurabhii p.Sydney, NSW

Disappointing packaging

published

I love everything about thoer product. Given the price we pay foe the product. The packaging could be so much better. There is no packaging. If you do an online order it does not even come in a box. I brought this $250 coat online that came only wrapped on a plastic. So disappointing!

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Harshani H.

Harshani H.Greater Melbourne (Outer), VIC

Loyalty Rewards and online sale items

published
Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
Store LocationOnline
See all answers
JKE

JKEPerth, WA

  • 2 reviews
  • Verified customer

Impressed!

published

I’m currently overweight and was struggling to find pretty clothes that look and feel good. The curve range from forever new, just wow! Feminine, stylish, stunning. I was and continue to be impressed by the quality and design. Extremely satisfied customer

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline
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Poor quality

published

I purchased a pair of shoes just before the lockdown started. Didn't get chance to wear them obviously, just wore them recently and the inner lining of the shoes was ripping apart in just one wear. Called them with a complaint and was turned away because their policy is only 14 days even for faulty items. Poor quality and a customer service to match!

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationIndooroopilly QLD
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Nicole

NicoleSouth East Queensland, QLD

  • 6 reviews
  • 1 like

Love everything about them!

published

Always wonderful service and quality clothes! My go to store when I need new outfits. North lakes, Chermside and Brisbane city stores have been such wonderful experiences and exceeded expectations

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Store LocationNorth lakes
See all answers
Sareh G.

Sareh G.Sydney, NSW

  • 10 reviews
  • 1 like

Small sizing

published

God you gatta be joking
Ordered size 39 for shoes received 39 yet couldn't even put my foot there
It looked like size 36
Told my sister she was like; didn't you know for "forevernew" you gotta order at LEAST 2 sizes up if not 3!!
What is it porcelains dolls sizes??

Product Quality
Return Claim MadeNo
Sizing Very small
Store Locationonline from myer
See all answers
Carol Sharp

Carol SharpSouth East Queensland, QLD

  • 2 reviews

Quality and Comfort

published

I have now bought four pairs of Forever New jeans In-store and Online and absolutely love the fit. They are so comfortable and the quality is excellent. They fit perfectly around the waist and are easy to go about everyday life, including being comfortable bush walking. I am also very happy with the ribbed poncho I received as a gift recently. Perfect to pullover when cool.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
See all answers

Rude staff

published
Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationMiranda, NSW
See all answers
Kim

KimSouth East Queensland, QLD

  • 2 reviews

Terrible service, terrible company - do not buy!!!

published
Customer Service
Product Quality
Return Claim MadeYes
Product Appearance Not as advertised
Store LocationOnline
See all answers
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Drishti

Drishti

  • 2 reviews

Never Ever!

published
Customer Service
Product Quality
Return Claim MadeYes
Sizing Slightly small
Store LocationOnline
See all answers
Elle

ElleSydney, NSW

Constant issues with inventory count- super disappointing experience

published
Tansiri

TansiriSydney, NSW

  • 2 reviews

Excellent quality clothes

published

I never had a problem shopping online with Forever New brand and not a single piece of clothes I bought from Forever New is bad or meh quality, they are always very nice quality, true to size and feel expensive. Love love love.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline store
See all answers
Jen

JenMetropolitan Adelaide, SA

Strange online system, unfair return policy and need to improve customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationAdelaid rundle mall
See all answers
Mia

MiaSouth East Queensland, QLD

Favourite store!

published

Never had a problem shopping at Forever New. It’s my favourite place to shop. The clothes always fit well and are put together nicely. The Service is always fine. I’ve bought clothes on sale online and have never had a problem returning/exchanging them.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
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Questions & Answers

Lyn

Lynasked

Are jeans true to size chart

No answers
Marishka

Marishkaasked

Placed my order online 3 days ago... for express shipping. When can I expect my order to be shipped...

1 answer
Sarah F.
Sarah F.

I placed my order on a Saturday and received it on the Monday, 9 days later. That was not express though.

Jo A.

Jo A.asked

What is the sizing like does it run small or true to size

1 answer
Rob
Rob

Go to google and type in Forever new True Fit. Answer the easy questions, and then when you are shopping online, True fit comes up automatically, letting you know what size you should purchase.
I personally think that their sizes are close to true to size.

Get an answer from our members

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