Forever New

Disappointing quality. I bought 3 x cotton tops as part of a larger order and washed one of them 3 x and it already has small holes in the fabric. It’s worse quality than Anko from Kmart which is 1/10 of the price. I won’t be buying from there again. Show details

Yet again Forever New are advertising products which are not in stock, serious issues with website ,purchased online jewellery yet 2 days later email to say no longer in stock, yet this same Jewellery is still advertised!!!!!!!!!! this happens time and time again including clothing purchases, quality control is non existent, poor quality and… Read more

overpriced at what point is the company going to wake up!!!!!! They have so many negative reviews but nothing changes, I will no longer purchase from Forever New, hopefully they will look into reviews and lift their game...

This afternoon we went into the outlet store Forever New at Birkenhead (Sydney). My wife saw a dress that she liked, even though it was missing a belt. It was on a rack that said further 50% off the ticket price. The tag was $35 so you would expect to pay $17.50, right? We got to the counter, and the lady scanned it and said That will be $40... I… Read more

said Excuse me, the ticket says $35. She looked at it and then said oh... sorry.. that is a mistake... it s is $40. I said what about the 50% discount the sign says and she said, Sorry, the system will not allow me to sell this lower than $40!?!?!?!

So we paid $40... and she sneakily removed the tag when folding up the dress whilst I was taking a picture of the sign in the store...

This company is deceptive and we have bought a lot in the past... but we will avoid Forever New in the future...

So sad... but their loss. If they want to treat us like this, then on principle they will not make any more money from us... Lesson learnt!

Linda from Bankstown provided excellent service during my visit. She was friendly, attentive, and went above and beyond to ensure everything was perfect. Truly a pleasure to be served by someone so professional and kind!"

Best customer service at Forever New, Myers Northland – "We had the pleasure of shopping at Forever New in Myer Northland on Sunday 23rd February, where we received outstanding customer service from Ranya. She was incredibly patient and went above and beyond to ensure we found the right size—checking fitting rooms, calling other stores, and doing everything she could to assist us. I was truly… Read more

impressed, not just by her excellent customer service, but by her exceptional care and dedication. Well done, Ranya!"

Amazing quality for the price – I was so surprised to see such a low rating for FN online so felt I should write a positive review for them. I am just blown away by the items I've bought from FN online sales recently. One coat I bought was marked down to $130. It looks like a David Jones $500 coat! The work pants and tops I've bought are similar quality to kookai at half the… Read more

cost. I'm so impressed. Online queries were responded to quickly. Packages arrived (while separate) were all very quick. This has to be my new favourite store!

Online customer service is terrible in store is great.also click bait advertising that there is an additional 30 percent off sale and yet sale items not all in sale Show details

Forever new has been my go too for clothes for a long time but in the last 2 to 3 years the clothes I've gotten are not correct sizing or breaking after two wears.Which don't count for a refund, as I've worn them and isnt cinsidered a fault. Even though a zip got stick and broke on the fabric and the sticking on bottom of pants fell apart after 1… Read more

wash.

I recently tried again and got high rise waist pants clara petite boot cut pants, and they are not high rise. They are more mid rise at best, especially as it barely covers the belly button and when you sit they're immediately mid rise. Not true high rise/waist and sit oddly due tot his.

Not buying again, this is the last purchase I'll make, very disappointing as I liked their petite range but the sizing has been so off last 2 years.

I attended the Altona Gate store today to try on a cardigan, l tired on a Large and found it slightly too small and a little short so asked the sales assistant if it was available in XL and was as advised that they don’t make size XL & that she hasn’t seen the size XL in store for sometime now in general. I found that really hard to believe that a… Read more

store does not stock/make size XL! XL is a standard size in every store that l shop in, I am a not a plus size, I am a standard size 14, but sometimes like to go up a size. Pretty disappointed that the sales assistant advised that they now start from XXS but have removed XL, where is the logic? I buy a lot of clothing from Forever New but after that experience will rethink shopping at this store in future. Not very inclusive!

Staff at highpoint centre working today 13/4/25, were so rude and unhelpful. I haven’t experienced attitude like this before. The two rude one were of Asian decent.

I have been a loyal customer for a long time but have not been so disappointed as I was when I got a $25 voucher for a minimum $100 purchase. I got something for $99.99 and they would not round it up for me to use!! WOW - guess they've just lost me as a customer Show details

ordered a dress and pants. Dress was delivered but pants were not. Since Forever New had a receipt from the post office that a parcel was delivered (even it did not contain both items) they don't seem to act on my request where my pants are. It is very frustrating and robbery!

Never again – Purchased a dress - I’m usually a size 12 and I ordered a size 14… dress arrived and I could not do it up! Sizing was ridiculous. Would have fit a petite size 10 at best! Never again

REALLY GONE DOWNHILL – I used to be a HUGE SHOPPER of Forever New - However, the last 3 orders I have purchased have been a NIGHTMARE and made me question purchasing again from Forever New. First purchase - MASSIVE HOLE in the skirt. Returned it for a refund. Second purchase - MASSIVE BLACK STAIN ON THE WHITE SHIRT - Managed to remove the stain MYSELF by hand-washing… Read more

it. Third purchase (this was the WORST) - I GOT THE INCORRECT ITEM - THE INCORRECT ITEM and when I emailed 'Customer Service' - [Name Removed] responded and offered me 'Free Shipping' to return the item for a 'refund' - Are you joking? Why are you offering me 'Free Shipping' to send back an item YOUR TEAM sent out INCORRECTLY. No other discount given. Nothing. Forever New has really gone downhill recently and every single person from their 'Customer Service' Team to their 'Warehouse Packers' are useless. Absolutely useless. DON'T SHOP HERE.

Don't buy from Forever New – Do not buy from Forever New. The online returns policy is not transparent at the time of purchase. I was under the impression from reading the returns policy I was able to return two pairs of pants which I bought in two different sizes. Forever New has a two click return policy on their site where it initially says you can return instore and… Read more

through mail excluding swimwear but when you click further for the full returns policy it says you cannot return sales items for a refund. The customer service person was unhelpful, said I wasn't navigating to the returns correctly... I clicked on returns... Even their own staff said it was a bit hidden when I questioned it. The returns policy has to be transparent at the time of purchase.

Pea coat, total waste of money. Do not buy! – Wish I read the reviews on coats here first. Substandard quality, high price and pilling started on the Maisie Peacoat within 1 wear. Very confused I went back to store and told by staff that I need to buy a razor, the label states pilling occurs so no more they can do. Felt like they were saying you stupid customer, didn't you read the label!?… Read more

Coat looks terrible, fabric shaver device I bought to fix it does not make the issue any less obvious. Such a terrible waste of hard earned money on a poor quality product that they are over pricing, to take advantage of their loyal customers. Never shopping here again, very dissatisfied.

Crap online service – You buy their clothes, and they more often than not send you an email, after you’ve paid, stating the items are out of stock. They do nothing to correct their system, over time, to reflect more accuracy. The contempt they hold for their online customers is clear. The people in the stores are great. Corporate need a kick up the bum!

Don't even deserve 1- star review. Very bad customer experience – They don't even deserve 1-star. I ordered clothes as per their website. I waited for more than 2 months for the clothes I ordered. My package got lost 2x. No one called me or notified me. Their customers service said it was delivered in both cases. They are scammers, getting money only from people. Please be aware of this company who don't… Read more

deliver as per their advertisement.

I ordered clothes from Shein but it was smooth. In just a week, I received my package.

I don't know how their inefficient Management operates to serve their customers.

Anyway, good luck people. I don't recommend this company.

Buy at your risk!

Awful quality and customer service – Very disappointed with the quality of a scarf I bought the pilling is very unsightly and transfers to whatever you are wearing underneath. Mind you have only worn it twice. Reply from customer service The wrap cape is crafted from a soft woven blend, which provides its unique look and feel. However, this type of fabric can sometimes be prone to… Read more

pilling, especially with regular wear.

I have not worn it regularly! Return or exchange of this item won't be possible as it is beyond 14 days return policy period.

Your product is unsatisfactory and poor quality and you do not accept an exchange, refund or even a credit note! What an absolute joke,

I will not be buying from here again and will also let others know to avoid at all costs

Terrible customer service – Review of Forever New Brand - Extremely Poor Customer Service Experience I had an incredibly disappointing experience at the Forever New store located in DFO South Wharf. The encounter left me feeling frustrated and disrespected as a customer. Firstly, upon returning a product, I encountered the store manager who displayed appalling behavior.… Read more

Not only did she refuse to process a refund for the item, but she did so in an incredibly rude and hostile manner. Her tone was condescending, and she almost shouted at me during our interaction.

To exacerbate the situation, instead of offering a solution or attempting to rectify the issue, she simply directed me to return the item online. This suggestion was not only unhelpful but also highly inconvenient, especially considering I had made the effort to physically visit the store.

This encounter has left a lasting negative impression on me, and I can confidently say that I will never patronize Forever New again. Furthermore, based on this experience, I cannot in good conscience recommend this brand to anyone else. The complete lack of respect and professionalism demonstrated by the store manager is unacceptable in any customer service environment.

Bianca from Blacktown store. Very polite and professional – Bianca from Blacktown store. She was extremely helpful during a very busy time of the day, when she was on her own. There was a phone call and assisting other shoppers all by her self Great work should be recognised I recommend Biance for excellence shopping experience.