Fortunate One

Abigail was amazing!!! I had an issue with my order and Abigail was so quick to respond to my email and fulfilled my request ,and that was getting my money back instead of a store credit. So thank you so much Abigail, I really do appreciate it , absolutely great customer service Show details ·  1

The person that took care of me, while doing my refund was responsive and attentive. The process of the return / refund was a little slow. However it was a great customer service Show details ·  1

Positive – Thank you fortunate one. I had an issue with a dress I received. I got in touch with fortunate one with what I thought would be a good solution if they valued customer service. With no issues, this was accepted by fortunate one and I am an extremely satisfied customer. As online shopping should be! Show reply

Great customer service – Super nice person on the other side helping me. Really appreciate how they deal with there costumers! I think Abi was the lady who helped me super kind Show reply

The stitching on my dress is all messed up and I have been trying to call and email but no one is answering and I keep getting automated replies. I have tried during business hours and outside but no one is responding. The quality is ok but the dress looks awful due to the skipped stitching.

Do not buy here – They just sell cheap Chinese dresses, you can't get a refund and they only provide store credits which is illegal in the state of Victoria, Aus. Their phone numbers don't work and they dont respond via email. Simply don't buy from them. @roxy_robson

Won't acknowledge faulty items they put on finale sale to clear them – I wish I could give a -10 for customer service and the website experience. The site is incredibly difficult to navigate—logging in doesn’t work, and many links only function in the header section of certain pages. I purchased three pairs of shoes around Christmas time, two of which were final sale. One pair, which is unwearable, seems to be on… Read more

clearance for a reason: the straps are positioned too low on the foot, making them impossible to walk in.

I would expect a company of your caliber to address issues like this with the manufacturer and not pass on defective products to consumers. Despite this, I returned the shoes because I can’t use them and don’t feel right selling them to anyone. The return was accepted, but I never heard anything from your team—no apology, no acknowledgment of the issue. NO refund NO exchange... you just kept them... and probably re sold them... seriously a joke.

This was my first purchase, and the shoes were only $30 after the discount. Had you handled the return professionally, I might have considered shopping with you again. But now, after such poor service, I can't imagine returning to your site.

Please, improve the navigation on your website. It’s frustrating that people can’t even sign in to their accounts. And with final sale items, it’s important to recognise that sometimes the product isn’t the customer’s fault. Take responsibility for the quality of what you sell. The $30 isn’t worth losing a customer who could have brought you much more business over time.

Disappointing customer service and business practices all around.

Awful experience – If I could give less than one star, I would. I ordered a dress and Fortunate One created an incorrect shipping label and sent it out. I emailed Fortunate One after I had spoken with 3 different people from USPS who told me it would not be delivered due to an incorrect address on the shipping label. Finally, after it was returned to sender, they… Read more

refunded my money but charged me the $10.00 that the courier charged them for the unsuccessful delivery.

They tried to make me pay more to replace their faulty product – Dress broke as soon as she tried it on (because all the dresses we ordered were poor quality - my daughter remarking that they are the same material the princess dress ups she had when she was 2, but she liked one for the colour). Sent a photo. Tried to get a replacement and they wanted me to pay for postage to resend! After a week of trying to… Read more

get a replacement and asking for a free repair (as it is what fair trading say should happen), they just refunded the money. Now my daughter is left with no dress for her year 6 graduation and a company that doesn’t care about their customers.

If you can not get sizing correct- OFFER REFUNDS – Purchased two dresses in size medium, one fit however was on the smaller size the other was too big it was gaping. Upon selecting return, I was only able to return for store credit. I believe during these hard financial times store credit returns are disgusting, i now have to pay for the shipping return and than have to hope the next dress I… Read more

purchase off store credit fits or fear of having to pay shipping again both ways which results in more money spent. Will never repurchase with them again.

Worst Company Ever – Absolute terrible company to deal with. I bought four items of clothing from them, and on the description they lied on three of them about the fabric composition of the clothing. The clothing was meant to be made from cotton, linen, and rayon, but they all turned out to be made from cheap polyester. When I emailed them about this and wanted to… Read more

initiate a return, they said there is nothing they can do because the items were marked as 'Final Sale' and that I should sell them on Gumtree or Facebook Marketplace. What an absolute joke. Just because you decided to say an item was 'Final Sale' doesn't mean you can lie on your website, and it certainly doesn't exclude you from Consumer Law. I managed to get a refund from this company by reporting them to Consumer Protection and by opening a case on Afterpay against them. DO NOT BUY FROM THIS COMPANY UNDER ANY CIRCUMSTANCES. They will rip you off and send you cheap inferior quality clothing, and you'll never get your money back from them.

Customer service – Abi was very good with communicating online for customer service and was super helpful when my purchase was not right. I would recommend fortunate one Show details ·  1

Cute bright yellow playsuit! – My yellow playsuit was so lovely the colour is so bright and pop out my skintone and got a compliments!! The size is perfect its true to size, love the style too its so cute as a dress skort! Will definitely order the white one too. Show reply

No flexibility – Bought some clothes on final sale in my normal size of medium. They were to big. I asked to return for a smaller size and they wouldn’t. I think common sense is usually applied in situations like this but apparently not. Show details

Quick and beautiful service – Great service and quick and easy to deal with! Unfortunately my item was faulty, which I understand happens, and within a day of me emailing them, it was sorted with a return form sent and full refund! Show reply

Fabulous and super fast delivery! – Fabulous. Bought some Lee shorts in a colour that was sold out in my size elsewhere and they were delivered express next day. Very happy thanks. Show reply

Good customer service despite poor quality items – Poor quality dresses with multiple flaws received, however the customer service to get a refund for these items was great. Abi was very responsive to my frustrations and was extremely kind and helpful to help resolve the issues! Show details

Great communication and service – When a package went missing, Abi from fortunate one was great with communication and out of goodwill gave me a refund. I was very grateful for the customer service! Show reply

Lovely customer service provided by Abi – Abi provided excellent customer service and she’s just so lovely in the way she responds. She was able to solve my issue quickly and her response time is amazing! Thank you Abi! Show reply

Great quality product, excellent customer service!! – The item I received was faulty but was a great quality product otherwise. After contacting the company I received a very prompt reply and a solution to my problem. I am so satisfied with the quality and quick shipping I have already placed my second order from them. Show details ·  1

Pleasantly surprised – I ordered probably 10 things and half I loved and half I’m returning which I think is a good turn out for online ordering! Two items I received were faulty (a tear, etc) and Abi with customer service was great! Responded the same day and credited my account with a refund. I was pleasantly surprised! Excited to find more cute things to order Show details ·  1

Terrible customer service – I ordered a dress which arrived with a black stain on it. I have tried 5 times to contact the company via facebook, email and phone call leaving a message. It's now been 4 week and I have not had a reply. very poor service

Manufacturing Defect W GREAT Customer Service! – Hi! I had a really good experience with Fortune One. My dress came with several manufacturing defects and the customer service rep, Abi, was incredibly helpful when it came to figuring out a solution! The service was amazing and I felt as though they really wanted me to feel supported. THANK YOU! Show details ·  1

Great customer service, helped me with my return mistake – Great customer service from Abigail!!! She was super helpful and kind in helping me fix my return, as I had made an error at Happy Returns. Show reply