Fossil

I’m extremely disappointed with this website and their service. I ordered a watch more than a week ago as a birthday gift for my daughter and sister. After waiting all this time, I was finally informed that the watch was actually out of stock. This was incredibly frustrating and upsetting because I had planned a special surprise — gifting the… Read more

same watch to an aunt-and-niece duo. Because they failed to properly manage their stock and only informed me after more than a week, my entire surprise was ruined.

Customers deserve to know about stock availability before placing an order, not after waiting days for an item that was never available.

I genuinely regret ordering from this website and would not recommend it to anyone. Very disappointing and unprofessional experience.

Don't believe they claims about sending orders within 1-2 business days order still sitting in they warehouse after 2 business days god only knows when i'll get it as it hasn't been picked up yet.Thanks for screwing me arounsd as i needed these for a present but to late. now i don't have time to go and buy something else what a joke won't be… Read more

buying again from these clowns and after reading all the 1 star reviews i shouldn't have.Once again thanks for screwing me over and Fair trading will be in contact.

ordered the watch sunday night. website says next day delivery. so expecting it tuesday, come wednesday to friday status still processing. called and emailed customer service, still said processing. then friday afternoon emailed me that item is out of stock. it was in stock when i ordered then after 5days it was out of stock. will never ever order with fossil again. worst customer service as well. Show details

Want to Fossil DFO Essendon store, bought a small backpack but the front zip was hard to open. Went back next day, but forgot receipt, Jas was amazing, got receipt from system. Happy to refund purchase and I bought another backpack. Throughout she was so helpful. Show details ·  1

FANTASTIC COMPANY TO ORDER FROM – Absolutely amazing online experience, express overnight delivery of my order from Sydney to Melbourne. Beautiful products and the prices of their outlet items just can not be beat, who doesn't love a bargain right. I highly recommend this company to everyone thank you so much Fossil. Show details ·  1

Perfect, love it! – I love love love my small Penrose Wallet, absolutely perfect. Excellent quality the leather is just gorgeous and a heavy well made gold chain. Fast delivery took two days. Show details ·  1

So, i paid a good amount for a watch. The estimated delivery time was 2 business days at max. It has been 4 days still no delivery. When i contacted them , they said they dont know its been processed bla bla. They do not even have the capacity to contact the delivery team. I paid for express. I then had to go back to my country without the watch. LIAR WEBSITE

Very disappointing product and service. I have two fossil watches and had always thought the brand to be one of quality. Was so disappointed when my first leather band broke at the face pin area, within a month of wearing! A band replacement cost me $80. I then had ordered another watch, arriving with the tiniest band, I then had to remind… Read more

fossil of their two watch links free policy on a new purchase, and ordered, and paid for a further two links to avoid any future issues. These links arrived without any pins! POOR SERVICE! Doubt ill order again

Fossil is in breach of ACL. Will take up further with management. Staff are extremely rude. Will do anything to avoid fixing a wallet that is falling apart within 1 year of buying brand new. Company is a joke. Never buy fossil crap. Show details

Fossil is in breach of ACL. Will take up further with management. Staff are extremely rude. Will do anything to avoid fixing a wallet that is falling apart within 1 year of buying brand new. Company is a joke. Never buy fossil trash. Show details

The watch looks great but that’s where the positives about this watch ends. Total trash as far as connectivity to an iPhone. I waste at least half an hour each day trying to pair the thing. Go anywhere out of range of your phone and it disconnects. Then you need reset the watch at least half a dozen times till it connects. If you actual want to… Read more

capture the health data it’s useless. If you just want a pretty watch, it’s great. Will never buy another one.

AVOID AT ALL COSTS – Company is a scam. Falsely advertising an item online with isnt in stock. 3 weeks later company is still showing as in stock Show details

Terrible customer service and brand – Terrible customer service and brand. I returned a 'smart' watch that clearly had a software issue and they said they could not fix it, and offered me a 50% off RRP voucher, whilst they actually had a 60% off offer on the same range to the public. Terrible. Would never buy anything from them again and trying to warn others of this. Show details

Disappointing record – I am on my third Fossil Smart Watch in 3 years. The charging rings detached on my first one. Out of warranty and replaced with a watch half price. Second watch lasted just until it was out of warranty. Would no longer charge. Sent for repair and told this would take 4-6 weeks. After 4 weeks an email advised the watch could not be repaired.… Read more

Purchased a third watch half price however closest local store doesn’t carry Smart Watches in its range! (All others do….) Another visit to store a week later to pick up watch transferred to them. I love the look of Fossil watches but doubt if I will buy another one if the current watch fails in the near future.

Watch repairs – I used my Fossil watch twice , removing the battery each time , however the mechanism died anyway . Was told that "acid got into the watch" because of the battery?, but there was no signs corrosion, anyway the battery was the original , told I had to pay for the repair It was like buying a new car and being told that the engine blow up because I… Read more

removed the battery? I will not be buying Fossil any longer as the company doesn't support its customers once the sale is done. The product can look OK but not worth the money.. In this experience, the customer service make the watch's, junk.

Poor warranty and poor service – Purchased a watch online in June which broke in July. Sent back for warranty in September. Received an email in October stating that the warranty will not be honoured as the crown was bent. No impact or damage to the watch and broke during normal use. Customer service were stuck in their position so referred the case to fair trading. My advice don't argue, if fossil won't stand by their product refer them straight to fair trading Show details

Awful watch, awful service – I bought a Gen 6 watch and LOVED it, fantastic watch and great tracking. But then I started to notice it was getting harder and harder to read. So I reached out to Fossil and they said “put in a warranty claim” so I asked how long and after a week they said probably two months. So I specially bought a tracking watch that I don’t need to charge… Read more

every day, but Fossil think it’s ok if I miss eight weeks! Again I loved this watch but it will now head to the tip and I’ll buy a decent brand.

If you’re thinking of buying this watch please don’t.

Cheers,

Murph

Careful with this brand - not of merchantable quality and no support – In short: * Watch outside warranty - fair enough, but read on... * Have not mistreated watch (photo evidence before I sent it in to be checked) * Back simply 'departed the case' whilst in waist deep water [standing]. * Watch totally dead. * Only a discount to buy another watch. Not sure I'd want that. * IMO not fit for purpose if a watch case… Read more

fails - it was glued as no thread to hold it on. * Would a high cost, calibre watch have a back simply fall off? Is that reasonable? Not really. * "caveat emptor" applies here which under ACCC law, it ought

I recommend you search for another brand. If anything changes in a positive fashion, I will post here, plus an update...........

Good luck consumers!

Handbag ... have tried every method to contact Fossil – I'm explaining yet again ... via text and email ... I was bought a second large harper cross body bag for Christmas. It is substandard to the first one, with the flap cover peeling away creating a pocket- my understanding it is still under warranty. I'm so disappointed with the text/email service ... I've gone round in circles for the last 3-4 weeks. I'd just like someone to own this and respond accordingly. Show details

smartwatches are shiyte – got a smartwatch. battery lasts 3 hours of a day max. glitches out trying to do the most basic of functions. do not recommend. customer service is useless. Show details

GEN 6 FOSSIL SMARTWATCH SENT TO METRO SERVICE CENTRE WITH FAULTY CROWN – Crown on watch no longer worked. Sent to Service Centre at my expense on 30/12/2022. Received SMS on 11/1/2023 that watch repairs were underway and a 4-6 week time frame was to be expected. Heard nothing more so sent and email on 12/2/2023 to find out the current status of the watch. A return email was received on 13/2/2023 stating that damage… Read more

has now been assessed as "collision force damage" and parts are unavailable at present to repair your watch. This "collision force damage" according to the technician is due to external factors. Whilst they now can no longer repair the watch they are offering that I part exchange my watch and purchase a replacement watch with a discount. The discount being 50% off the recommended retail value. This is an offer in exchange for my current watch that has a faulty crown. This is absurd and absolutely disgusting customer service. This 6 month old watch cost $550 and I am now being asked to replace if by paying another 50% of the original value of the faulty watch. A reply to my email questioning this offer and an explanation as to how the repairs that were supposed to be underway has transpired has still not been received.

A cheap watch offering good profit margins – Recently purchased a Fossil watch, leather band, black face. Looks good but obviously from watch factories in china producing goods for the likes of wish.com and Alibaba. Have a few watches from China which are much better quality. The particular one I purchased would cost around $50 in China, here online in Australia you will pay around $280-350.… Read more

Stick with Citizen or Seiko and avoid Fossil. Hands non luminous, leather band ok, cheap movement and internals.

False discount offer – Get 25% off if you buy 2 items. Conditions apply. So read the sign in front of the hombush store today. We purchased two watches but were denied the discount. Asking for a copy, sign or printed or online copy but none was given. You had to take the word of the shop assistant that may have made up the condition on the run. Show details

Fine if nothing goes wrong – Sold a faulty watch and now I have to arrange and pay for it to go in for a 'repair'. This seems absurd.

NEVER AGAIN. Was taken advantage of – I don’t think I can ever purchase from Fossil again. I have been buying watches from Fossil for a long time however my last experience has just turned me away from them and I am so disappointed. I purchased the Hybrid Fossil watch as I liked the purpose of the heart rate feature as I have a disability and I thought it will help me. I purchased… Read more

the watch from the Parramatta store and at the time of the purchase the sales manager went to a backroom whilst I was at the register. At the time, it all seemed good. About a couple of months, after I purchased the watch, I noticed that the watch screen was getting blurry and was getting foggy so I took the watch back to Fossil at the Macquarie store. It was sent 2 times for repair. The watch was still under warranty, and I was advised that the watch could not be repaired. They offered a refund of only $50 where I spent $150. $50 for the watch and $50 for the extra strap. My total receipt was $150. Yes!!! NOT $100, but they charged me $150!! I was dealing with the head office and I wanted to a full refund however they refused. As I was not getting the results (full refund), I went back to the Parramatta store to talk to the person who sold me the watch and upon looking at the receipt I was charged for an item I did not purchase. They charged me $50 for a bag that looks like a kid’s bag that I (45 years old) did not purchase and most definitely did not take with me. They practically robbed $50 off me. I am someone who has a disability and I feel they took advantage of me. I was looked down upon as not only do I have a physical disability but also speech dysphasia. Anyway, after all this, they eventually gave me a refund of only $50. I did not get a refund for the strap and I was robbed of $50 as I did not purchase a bag. I am very disappointed and will never purchase from Fossil again.

Its good provided it doesnt break – Had my watch for just under a year and it had stopped syncing to my phone. I took it in store for repairs and they said there wasn’t anything they could do so they had to send it off for repairs. 2 months later, i get my watch back and its not out of warranty. All they did was replace the battery. They spent 2 months replacing the batter- a… Read more

service they offer in store. They obviously didn’t check that this would work because it didn’t fix the issue at all and now i have to pay to get it fixed with fossil because they didn’t want to do a proper repair the first time. Instead of repairing it they should just offer a replacement for broken watches.

Poor repair service – Purchased fossil watch from major department store it stopped working after 6 months. Returned to service center. Have been waiting 2 months for repairs. Still waiting despite being given different dates for delivery. 3 weeks later no delivery. Genetic emails are a very poor customer service delivery. Would never deal with Fossil again Show details

Very disappointed with leather quality for everyday use – I had 3 genuine fossil products. A watch which was a gift and a ladies wallet bought from leading department store and a black leather ladies handbag from fossil online. All 3 very disappointing. The watch lost time from the start not a battery problem. The light tan wallet started losing the outer leather skin almost within 3 months. Became very… Read more

dirty looking. It was still functual but looked awful. I bought a black cross body bag online from fossil. It became shabby with wear marks on corners and eventually wore holes in leather corners. The leather is way too soft and unsustainable for everyday use. I look after things and feel that the products were not up to the price bracket they are sold for. I would probably look at other brands in that price range in future.