Don't waste your money
Slow Internet that cuts out constantly
No customer service what so ever, they just want your money. Haven't been able to use it for 3 weeks and got offered a discount of $10
Been with Foxtel Broadband for nearly 5 years. Only went with them because Telstra was the only company to service our area at the time and Foxtel bundled for us. So this complaint is about both Telstra's arrogance in consistently providing crap quality service, and Foxtel for being sheepish and spineless by not calling them out.
We have spent the last five years having ridiculously slow speed. Next to no upload speeds. We use our mobiles 4G as hotspots! On numerous occasions I have used my phone as a hotspot just so I can complete uni assignm...ents and even take online exams! There are days we have no service or so slow that it isn't worth bothering. Thousands of dollars spent on low quality internet service. Every time we ring to complain they try and smooth it over with channel packages or increasing our data limits. We barely even watch Foxtel and what's the point of more data when we cannot even use what we have because it is too slow? We don't want extra channels. We want to be able to rely on our home broadband service.
Absolutely Shocking. So terribly bad.
What a joke. Constantly dropping out, the absolute worst internet service imaginable. Please save your time and money and don’t use this garbage ‘service’. I would give them 0 stars is possible. Horrible HORRIBLE.
Don’t even think about getting FOXTEL broadband. I decided to go with them to save money because I already had Foxtel on my tv. Worst decision I ever made. The modem is rubbish - the signal is rubbish. Every time I turn the tv on I have to reconnect my iQ3 to the internet. Sometimes it won’t even connect. Download speeds are pitiful. They old me it was my iQ3 box that was the problem and sent me a new one Even though I told them that I never had any problems with my Telstra modem. I am currently sitting in front of my tv watching the “connecting” wheel spinning and nothing happening.
Perfect for my living arrangement
Since moving into my new Duplex 2 years who I’ve had no problem with my internet connection or services provided by Foxtel. They are a great company and I would recommend them to everyone.
The worst experience I have ever had.
If you are reading these reviews means you are looking to know how Foxtel Broadband works. Please, DO NOT subscribe with them. I had to call 4 times in less than 10 months to check the internet as it was ridiculous slow until I was with NO INTERNET at all for an entire month (when I really needed as work from home). They sent a technician, spent some minutes at my place checking where the problem was and in very rude way he was blaming Foxtel for the problem. When i called Foxtel, they said it was a Telstra issue. In the end, i cancelled my sub...scription in early october, however, they now sent me a new invoice for double the amount I have been paying monthly for the 'technician visit'. It seems that in one of my calls, they read the T&Cs and asked me if i would agree and said yes to that so now they expect me to pay this invoice even though nobody fixed the issue and i am not longer a customer of them. Very disappointing, waste of time on the phone with multiple people, lack of customer care, awful experience.
Promised 30 Mbps, got avg 5 Mbps
It took foxtel 2 weeks to connect. Promised us 30 Mbps - but that's the NBN and it's not in our area. Then the promised us 15 Mbps via ADSL2 ... After 2 weeks of stuffing us around, we're averaging download of 5 Mbps. Those rare instances of 10-12 Mbps are far outweighed by the 2 Mbps. Upload averages 0.4 Mbps.
We called technical support over a dozen times in less than 2 months. We did everything they suggested including using cat6 cables instead of wifi. They even had Telstra check three times. Nothing worked and they agreed they were gett...ing the same speeds. But when we tried to cancel without charge, they wouldn't because our problem hadn't been escalated. NEVER in any of our phone calls were we told that was an option. We just got the same runaround each time. We cancelled today, 2 months into a 12 month contract for a $320 charge. Despite their processed failing, we were the ones penalised. They said they couldn't give us a log of our calls, which we asked for because the "loyalty team" member (there's a misnomer) appeared to be reading our logs from an alternative universe. Don't use Foxtel ... avoid them like the plague.
- Foxtel ADSL
- Verified customer
Had Foxtel with an internet bundle for a couple of years. Don’t know why I put up with it for so long. The internet is constantly dropping and we need to reset the router weekly. When you call tech support they have no clue. Don’t waste your money on this crap.
Works for us
We signed up a couple of months ago for ADSL 2 when we decided to change providers and Foxtel was our number one choice because we already were with them for TV. We had a few hiccups initially but then everything settled and we are enjoying their service and are quite happy with the connection, would recommend it for ADSL.
Don’t bother- tech support terrible. Worst company ever
I’ve been with foxtel for years and their broadband for two years. I’m cancelling everything tomorrow as I’ve had enough. After months of broadband drop outs and having no connection at all I am now expected to wait 10 days for Telstra to come and Fix the problem they’ve been fixing 5 times. Foxtel support is horrible, they are useless. You can never get anywhere, you just get frustration. Do NOT sign up with Foxtel. They don’t care about customer service or tech support. If I could give zero stars I would.
Great internet but tech support useless
Have been with foxtel for 6 months and have been getting great internet speed. I got a package which included unlimited broadband, home phone and foxtel for under$100 p/m. Tech support and customer service is useless. O/seas call center that have no idea on their own product. However Their service guys that install every thing were great.
Constant speed and reliable service
We added ADSL from Foxtel to our entertainment bundle after watching all the ads about how great Foxtel ADLS is.
Initially, we had a very slow speed and contacted technical support about it, they checked the phone line and after a few days have found a fault. After it was resolved our internet speed is constant.
Rough start but service has stabilized.
we added ADSL to our TV package some months ago. For the first 2 months there were constant disruptions in service, having to spend 30 minutes on the phone every other day. Replaced modem still had some issues. Foxtel did pro rate bill to reflect outages. After a while service stabilized.
Customer service is good
We have been Foxtel customers for pay TV and decided to give them a go with our internet. They told us they are using Telstra as their provider and everything including the speed would be the same as with Telstra. After initial sign up process where they tested lines and had a technician sent out to fix a line fault, we had no problems. Our internet speed is fine and no dropouts. Their customer service is good and every time I call during business hours it is local and after hours they use an international call center.
If You Are Reading This Do Not Buy Foxtel Wifi
Horrible, Can't use it 80% of the time, fortnite Lags out every time I play it, Customer Service is just incompetent and claim Speed's are fine and above average at (2 upload & 0.20 Download) it is honestly a joke. We are swapping Internet Companies.
We made the right choice
We were Foxtel TV customers for a few years and were on the market for a new internet provider and also wanted to consolidate. The signed up online, all the relevant e-mails came in as expected and the new modem arrived very quickly as well. It is very reliable and we have not dropouts. The speed is ok, provided we are on ADSL. Overall we are happy we made the right choice.
- Foxtel ADSL
- Verified customer
I wouldnt rush back
I have an ADSL service with Foxtel and it took about 2 weeks for the installation process. They sent a Telstra engineer for the install but the engineer didn’t understand why he was booked given the line was in an active. Thankfully Foxtel didn’t charge me for that mistake. Service is fine, no noticed drop outs but I live in a new suburb so hopefully have new copper lines. Quite a few issues with billing, customer service and accounting didn’t like taking any responsibility. I was advised to pay the incorrect charges and wait for a refund in the next billing cycle.
ADSL2 and has been nothing but dramas since we got it. Would not recommend to anyone, go with someone who specialises in customer service as this is not only an appalling service but when you complain and get through to tech they don't call back like they say they will when they "escalate" the issue.
Great speed and customer service
We have been using Foxtel for 3 months and had no issues so far. The Internet is fast, we use multiple devices via wi-fi and the speed is great. They also have local customer service and had no issues with them either. I would recommend them, they have good packages and we are on the unlimited data.
Love this internet
My parents are with Foxtel,
there broadband is the best! It works so well.
I have recently moved into my first home and have no internet so i am always round there house steeling there internet!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.