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56 reviews
Tara Childs
Tara Childs
 

Absolute PERFECTION – All I can say is WOW .. WOW … WOW .. from the very first email to check first if the perfume we were desperately look for was the exact same as the picture we were assured it was … Thankyou so much Fragrance Heaven you have made my daughters dreams come true .. the exact perfume now ready for her special wedding day … 5 star service from start to finish Show details

Rosey
RoseyQLD3 posts
  Verified

$100 for a bottle of Mosquito Repellent – The product I received smelt terrible like alcohol and fly spray mixed together. I have had the same perfume previously and it smelt nothing like what I received. When I attempted to return the product they would not offer a refund unless it had been tested and found faulty and all at my cost. The perfume itself cost a lot of money and… Read more

dissatisfaction with the product should have been enough to warrant a refund. They had unfair consumer rights. Don’t waste your money!

Fragrance Heaven
Fragrance Heaven    

Hey Cara, Thanks kindly for your review however… Read more

Positive reviews

XANDER
XANDERVIC
  Verified

Ultra Male- Rare perfume delivered quick – Website search was simple and straight forward, found Ultra Male 125ml quick quick- very hard to find. Checkout was on a single page and delivery occurred within 3 days with multiple notification from Australia post. Genuine product and intact delivery with bubble wrap. Will consider again for future purchases. Show details

nathandjen
nathandjen
 

Choices – I have only recently found Fragrance Heaven and have bought many many perfumes since, much to my husbands delight. They have the largest selection of perfumes out of any online or instore perfume shop. I have found many perfumes that I didn't know existed and really enjoy looking through all the perfumes and their notes. Thankyou

Clinton
ClintonVIC
  Fair Incentive

Excellent service and communication – Highly recommend this business, Great product range,excellent communication and prompt delivery. Product was packaged well to avoid any damage. I will certainly be purchasing from them again. Such a pleasure to do business with someone who prides themselves on custom service and satisfaction Well Done!!

Negative reviews

Annoyed customer
Annoyed customer
 

Avoid – Purchased 4 perfumes, one didn’t arrive. Emailed company only to be interrogated and rudely replied to. Do not recommend as lost 170. AVOID Not sure why the EBAY packaging tape Show details

Fragrance Heaven
Fragrance Heaven    

Dear Reviewer, Your order was sent in full as… Read more

Emma
EmmaQLD5 posts
  Verified

Poor Quality – I was a bit dubious about purchasing perfume off the internet but read that this company had good reviews. I did notice another review stated that they felt the perfume was not genuine but decided to go ahead anyway. I have been using Samsara for years and ordered the 100 ml bottle. The scent is very weak and after 30 mins the scent is non… Read more

existent on me. I even compared it to a tester in David Jones and there was an obvious difference. So disappointing and such a waste of money!!! I emailed them and was told that there had not been any other complaints about that batch and that I could send it back to be retested and if it was found to be faulty it would be replaced. I doubt that even if it was 'faulty' that they would admit it was and I do not want to pay the postage to send it back only to be told that there is no problem with it...when there obviously is!!! I was told to call Cosmax Australia (Sydney), the licensed distributor of Guerlain fragrance in Australia to confirm. I have no reason to give this company a bad review other than the fact that the perfume I bought is NOT the same quality as in the department stores. Never again will I buy from an online seller!!!

Fragrance Heaven
Fragrance Heaven    

Hi Emma, Thanks for your review- as per our… Read more

Elle
Elle
 

Very Dissatisfied – I brought perfume unboxed. They sent me a Tester (which clearly states not for resale) with 15-20 mls less in the bottle. Ripped Off! Phone number unmaned and emails unanswered! Great customer support.

Fragrance Heaven
Fragrance Heaven    

Hey Elle! Sorry you were dissatisfied with your… Read more

Recent reviews

PotPro
PotProVIC
 

Love my Dior, Paco Rabanne and Elie Saab Perfume! – Excellent pricing, clear and concide website, and much cheaper than the traditional stores and websites, ill be back for sure! Thanks Fragrance Heaven & Team. Show details

Jess H.
Jess H.
 

Very happy!! – I had been searching for a fragrance that I couldn’t find in Australia, Fragrance Heaven ordered it in for me from overseas and kept me in touch with the whole process! I’m so happy! Very helpful and would 100% recommend! X Show details

Chris H.
Chris H.2 posts
 

Effortless Experience 10/10 – Excellent Customer Service, Quick Delivery, Perfectly Packaged, Reasonably Priced, Genuine Item. Will be highly recommending to everyone, And its based in Australia 10/10 all round. Will definitely be a return customer. Show details

JayMay
JayMayQLD
  Verified

Flawless experience from beginning to end – Ordered very easily online, purchased Issey Miyake Absolue and Elie Saab Rose Couture. Very extensive range. Parcel arrived quickly after dispatch email and was notified each step by Australia post. Didn't have to contact customer service, which I very much prefer. You shouldn't have to contact anyone these days- it should always be as easy as such. Genuine products, will be recommending to family and friends with confidence. Show details

Andrew
AndrewQLD
  Verified

Awesome – I've purchased twice from Fragrance Heaven, no worries at all. Check their eBay feedback for further details. this dates back further than productreview.com.au Thank you for the fast postage and excellent customer service offered. Show details

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PHUMPS76
PHUMPS76
  Verified

Fast Perfume, Safe Delivery, On TIme – Ordered 5 Fragrances, all very hard to get. Combined shipping only 7.95. Are some initial difficulties finding my BPAY invoice, iy was paid and delivered to Orange Grove WA in a week. Everyone is happy with their gifts, we will be back. Thanks Fragrance Heavem Show details

Susie
SusieVIC6 posts
 

Christian Dior Dune - My signature fragrance – Exceptional customer service, geniune products, great prices and fast delivery. Will continue to buy all my fragrances from this company. I also love the fact this company is Australia based. Show details

Jan
JanVictoria
 

Beautiful Fragrance! – Fantastic and prompt service ..and Fragrance ! I am so very pleased with how quickly I received my perfume , being ..Byzance by Rochas.. Absolutely beautiful , just as I remembered it to be many years ago , very happy and will continue to purchase from Fragrance Heaven in the future , Highly recommend to anyone wanting great service ,delivery and Fragrances . Show details

MIKKIL
MIKKIL
  Verified

Chloe Love Story – Ordered my favourite perfume, Chloe Love Story- becoming very hard to get in Australia and was starting to get worried. Fragrance Heaven was recommended by a friend of mine and was advised its a local business, quick delivery, Authentic fragrance and pricing within reason. Luckily, all was true and they have some of my favourite fragrances of all time. I will be back for sure.

AaronB
AaronB
 

Creed- best supplier- genuine and cheaper than retail – Best supplier of creed in Australia. Genuine and cheaper than David Jones. Quick delivery also. Would recommend to anyone after genuine fragrance at competitive pricing.

troywstb
troywstb
  Verified

Happy Wife Happy Life – Have been getting my mrs perfume from here for a few years now. Always reliable quick and genuine name brands. Most recent perfume shes onto is Narciso Rodriguez. Great pricing about 30% cheaper than myer. Very happy.

Tanya Markham
Tanya MarkhamQLD7 posts
 

My favourite fragrance, thank you – Super easy to order online, excellent customer service and communication, and so very happy with my fragrance. I would certainly buy my next fragrance from Fragrance Heaven

TBLUE82
TBLUE82
  Verified

5 Star service, range and price! – Just completed all my Chrissy shopping with Fragrance Heaven. Great range, order dispatched quick, and genuine products. Takes the ease out of going in store!

Julian C
Julian C
 

Armani Mania for men – Have been purchasing from Chemist Warehouse until I found fragrance heaven. Price and service was much better. Genuine and fresh. Will purchase again and recommend.

Beauty Product Retailers

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SilasStudio
SilasStudio
 

Love my perfume, quick delivered and ZipPay! – Have been paying over $200 for Flowerbomb for far too long. Finally gave the online thing a shot and purchased through Fragrance Heaven. Delivered quick, genuine perfume and I can pay it back slowly via ZipPay. Perfection!

Lou
Lou
 

Alaia Paris Perfume Delivered Fast! – Purchased Alaia Paris Blanche on Tuesday 11 Sept and received on 13th Sept. Perfume pacakaged well and delivery was well informed by Australia Post system. Would definitely recommend and purchase again.

Mark
Mark
  Verified

Amazing service and product ! – I am very impressed with how easy it was to chose and buy the cologne I wanted from fragrance heaven. My order was with me in less then a week ! I know where I will buying all my colognes from in the future, thank u ! :)

PeteK
PeteK
 

Valentino Uomo- delivered quick and in tact! – Ordered Valentino Uomo 100ml end received in Byron bay within 3 days- super quick delivery, packaged well, genuine and in tact. Love they accept ZipMoney which is extremely convenient  Show reply

Kristy
Kristy
 

Great service – Ordered on a Sunday. Received order the following Friday. It was packaged well so as not to get damaged in transit. I ordered Armani Diamonds and Yve Saint Laurent Paris. Gorgeous perfumes, all genuine and the prices were so much cheaper than anywhere else. Highly recommended this website. This is where I will be buying all my perfume from now on.  Show reply

AMY
AMY3 posts
  Verified

Average – Was pretty keen to order from this website as they offer "Zippay" I put the wrong email address in when i made my purchase and didn't receive a confirmation email. I emailed them to ask about this and was told "the system is automated we can't resend info" which seems ridiculous. I also paid extra for tracking postage and have yet to receive my… Read more

perfumes, its been 7 business days. Pretty slack considering iv spent over $250 and they are only in VIC (im in QLD). Won't be purchasing again.

Fragrance Heaven
Fragrance Heaven    

Hi Amy! Our staff was correct by saying that a… Read more

Kimberley
Kimberley
  Verified

The best service ever! – Fragrance heaven is a lifesaver! Needed it very quickly and was given it even quicker. The staff especially Anthony were extremely helpful and the product was presented perfectly. I will always use this website and recommend it to everyone looking to get fragrances online. Thanks guys!!

DVOLKS
DVOLKS
  Verified

Great all around service – I am hesitant to use my credit card online so the fact they offer BPAY was a great starting point. Website easy to navigate and great range. Found my favorite perfume- Flowerbomb- for an excellent price so purchased. I got an email the same day with order details and tracking details. Also got an email from Australia Post same day with info on… Read more

delivery- where to track and ETA etc. Also got an email on day of delivery so i knew parcel was coming! Well packaged, genuine product, fast and informed delivery. 5 star service.

Leo
Leo2 posts
  Verified

Fragrance heaven- perfect and seamless transaction – I only wear Man Aubusson fragrance- very hard to find in Australia. I usually purchase from USA. Found Fragrance Heaven on google and decided to give them a shot. They accept ZipMoney which is my preferred payment method. Checkout was easy and seamless and i got an email confirmation. Within 1 day i got tracking from Australia post and got… Read more

continuous emails throughout the delivery. Delivered on time, was packed well and perfume is genuine. This is what i call a perfect transaction.

haj
haj
 

Bentley and Burberry baby – Delivered in 2 business days. Good products. Both are gifts and all liked them. I hope for this business to keep on its good services.

mbig
mbigVIC
  Verified

Reliable, genuine and quick – Ordered Bentley infinite rush and dunhill icon. Looked through about 20 website before I found a local website that sold both. Ordered and received within 2 days. Was informed of the tracking on the day I ordered and received emails right up to delivery. It's been 6 months now since reviving the order and I can say they are genuine and fresh. Have… Read more

just placed my second order. Highly recommended local website with excellent service and local customer service and warranty.

jadegilburt
jadegilburt
  Verified

Best Range and service! – Have been using Fragrance Heaven for 6 years and absolutely love their service. Great range and quick delivery. Would not shop elsewhere! I adorn the fact they now offer afterpay. Won't shop for fragrances anywhere else!

Sandra
Sandra
 

Yay! Great payments and range and service – They accept after pay and zip pay and are in Melbourne! Quick delivery and pay later works for me! Just perfect

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