1,276 reviews
AI reviews summary
FragranceNet.com receives high praise for its extensive catalogue, featuring authentic luxury scents and discontinued items that are difficult to source in the Australian market. While the majority of customers report significant savings and reliable delivery, a segment of users has raised serious concerns regarding deceptive pricing structures and inconsistent international shipping times.
Pros
Cons
Verdict
FragranceNet.com is a reliable source for authentic and rare fragrances at generally lower prices, provided consumers cross-check "discounted" prices against local Australian retailers first. It is best suited for patient shoppers who can tolerate international shipping timeframes and potential customer service hurdles.
I have used Fragrance.net for very many years. Website easy to use. Excellent product range and delivery to Australia swift and accurate. Will be visiting again. Fully recommended. Show details · 1
I have been wearing Knowing EDP for over 30 years so I'm very familiar with the scent. This bottle must be old stock and past it's use by date because it doesn't smell like it should. Plus it's an EDP version and the scent doesn't hold at all. Very disappointed. Show details
First time ordering and they both smell amazing l order pure poison dior and the poison dior very happy with mine items and so easy to navigate the store and lots of perfume to look through and the prices are great ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Show details · 1
Reviews with attachments
Thanks,Fast delivery! This is my first time shopping from this lovely store and I will do so every time because it's truly a very good fragrance, I loved it. Show reply
Quality products from a quality company Thank you for your product and support
Great communication throughout. Delivered promptly.A++. Perfume was as expected and packaged well Show details · 1
Great service and pretty quick delivery, bought 2 x men’s Polo sport EAU DE TOILETTE & 2 travel sprays . Very happy with purchase. Show details · 1
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Surprisingly fast delivery even though they stated it would take longer due to international shipping as some of the perfumes were direct from Dubai perfumes all have legitimate seals and are not fake which was my main concern as it was my first time purchasing fragrance for online store. Also, to note, it's better purchasing fragrance oils from… Read more · 1
this website as Australia is known to have rather limited to know Lattafa oils available. All frankincense fragrances are cheaper than that of Priceline and chemist Warehouse as well as other perfumeries like Terry White and private blends. Good life, healthy pharmacy
Spent a lot of Money with these guys! I always shop around for the best prices and compared.to prices here in Australia, these giys jave some great bargains!!!...even our Australian perfume house frags are cheaper on Fragrancenet!! Show details
I like this perfume So beautiful Recommend it to my friends and families Show details · 1
It was good to try this parfum spray vial before buying the 60ml perfume bottle to try if I will like the smell. Show reply
I have surched for a long time to find my very personalised fragrent that is the most beautiful French Pafum known for its alluring trance... "St Dupont" my very elderly mother in law " 92 years old" introduced me to its most wonderful but sacret beautiful scent..and I found it here. On this site only... So, if ladies out there are after a far… Read more · 1
gone ear of the most beautiful attractant scent to "Leura " your true love," this is the ultimate " scent" that will attract many lovers, rare, I know, but try it...it's as a lure of Vampire to blood...hmmmmm.
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Is a bit late delivery but at least i got mine and im so so happy with my blind shopping Show reply
The best website fragrance.com I’ll buy all my perfume from them. They always the best and best prices thank you very much. Show reply
Extremely happy! Ordered the product & they shipped it promptly. Took approx 3 weeks as it came from US to Australia Show reply
I ordered some Zen perfume. It’s genuine and absolutely beautiful. So impressed with the price delivered to my front door. Thanks so much for great service. I will continue to buy from Fragrance.com. Legends. ⭐️❤️ Show details · 1
Came in sooner then expected and is wrapped safely and smelled amazing Show details · 1
Very nice perfume I loved the smell and the product Show details · 1
Latest follow-ups
Excellent service, fast delivery. Can't ask for more than that Show reply
Follow-up · the packaging was good and my Giorgio Armani perfume was intact
Third order with them. Fast and efficient, let you know status of your order and always on-time. I order perfume from them that isn't available in Australia and always receive the real goods ( no fakes) Show reply
Follow-up · Don't know about Returns, I haven't had to return anything. I just order my perfume so don't know if they have other products. Perfume comes in manufacturers ( original packaging) and the goods are very well packed for shipping. I never had anything broken.
I've een list without utilising this company they are Brilliant n their products are legitimate n the waft from the perfume is lasting overnight n my robe smelt so good. Thankyou I'll be back soon . Show reply
Follow-up · Excellent value for money. the scent is long lasting, wafts for hours n I will purchase here again it's just been a busy time . Delivery was expected to take a minute to get here but to my surprise the delivery to my door within was on point x 2 weeks
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Positive reviews
Just arrived and I like it already, its a nice (not yet sweet but I beleive thats brought out after maceration) fragrance. I think my nose might cut through the rubbery notes but I can already smell a heavy resemblance to Babycat which is my favourite vanilla fragrance of all time. Im gonna leave this to macerate for 8 weeks and cant wait to see the final result. Show reply
I have happily used FragranceNet for years and love how their testers are such good value and make my favourite perfumes reasonable to me. That they use Australia Post is a bonus to me. I happily recommend them. Show details
Although the delivery was late (which was already stated to me in email and because I also ordered during Boxing Day) the items where perfectly intact (unlike Amazon’s service) and there were no leaks whatsoever. Fantastic, brilliant, excellent. I ain’t even taking a star off for the late delivery but if that’s a stickler for some people it “may” be an issue but for me… MY GOD WAS THE WAIT WORTH IT. Show reply
Negative reviews
I got ripped off. Quick delivery. There was no perfume in the bottle. The bottle was full but I have no idea what it was filled with as there was no fragrance at all. However the company reached out to me and have refunded the cost of my purchase very promptly. Show details
Follow-up · I must say that the company addressed my concerns in a timely manner. Whilst no replacement product was offered, I did get a full refund of the purchase price. I will never buy perfume online again. If I cannot find a product in a shop, I will do without that product. After all perfume is a want and not a need.
Thank you for your feedback, and we apologize… Read more
Do not trust this website! I ordered and paid for 'available' items on 3 December 2025 with a promised delivery time of 3-15 business days. This was… Read more
important as they were intended as Christmas presents. When this timeframe expired I wrote to their customer service team twice, but received no reply, nor was any refund offered. Clearly customer service in non-existent.
I then noted on this review website that other customers had had very similar experiences. This forced me to dispute the transaction with Commonwealth Mastercard, and I am hoping that Mastercard will be able to access and return my stolen funds.
Is this a fraudulent online website?
Follow-up · Two Givenchy perfumes were ordered. My complaint was about the lack of response to my repeated queries, from the fragrance.net. A simple note advising that there had been a delay, and the reason, would have helped. Mastercard resolved the problem promptly by arranging a refund, which appeared in a reasonable time. I have still received no… Read more
Follow-up · Mastercard arranged a refund, and this was confirmed in an email from FragranceNet and duly arrived in my Mastercard account. I still wanted to purchase the 2 Givenchy perfumes (although too late for Xmas gifts) so searched for them online. To my… Read more
We sincerely apologize for the experience you… Read more
Broken website and utterly disinterested support staff. I've spent a small fortune at this store buying gifts and adding to my own every growing collection. Shipping is usually quite slow as they don't seem to process orders promptly. Whilst prices are often good, their discount structure is badly broken and support staff completely unhelpful… Read more
when you point this out.
They offer site wide discounts on what are often not accurate retail prices. This deceptive practise is illegal under Australian Consumer Law.
They then send you vouchers, offering further (and significantly smaller) discounts that the site wide discounts. Don't be fooled. The small discount is not applied to your cart after the site wide discount. The site wide discount is REPLACED by the much smaller voucher discount.
When you fill up your cart and then apply your discount voucher, you end up paying MORE than the listed price.
When you report this, they just send you another slightly higher discount voucher and do not engage at all.
I won't be giving them any more money or falling for their deceptive discount offers.
Thank you for reaching out and sharing your… Read more (+1 reply)
Recent reviews
COMPLETE SCAM The pricing on this site is extremely misleading and not aligned with standard retail pricing in Australia. The product (Penhaligons Halfeti) was listed with an inflated “recommended retail price” of $736, followed by a “30% off” promotion bringing it down to $515. This is still significantly higher than the actual retail price… Read more
available from established Australian retailers including the official stockists from Penhaligons itself (Myer, David Jones) at $460 rrp. So 30% of the rrp should be $322 not $515 which is $55 more than the non discounted rrp!!!
This pricing structure appears designed to create the illusion of a discount rather than reflect genuine market value. Consumers should be aware that the so called “discount” price is not competitive compared to legitimate retailers.
I have reported this to ACCC as FragranceNet confirmed via phone that their price is based off rrp which it clearly is not and is illegal under ACL.
I would recommend verifying pricing elsewhere before purchasing, as the advertised “original price” does not match typical retail pricing for this product.
Shame on you FragranceNet. Show me proof of rrp of this product being $736 and I will happily delete this review!
Thank you for taking the time to share your… Read more (+2 replies)
Easy to order and delivery ahead of ETA which is great before Xmas. Well wrapped so no damage. Communication excellent. Original fragrance at an OK, albeit inflated price considering its been discontinued (SJP covet). Show details · 1
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