1,294 reviews
AI reviews summary
FragranceNet.com receives high praise for its extensive catalogue, featuring authentic luxury scents and discontinued items that are difficult to source in the Australian market. While the majority of customers report significant savings and reliable delivery, a segment of users has raised serious concerns regarding deceptive pricing structures and inconsistent international shipping times.
Pros
Cons
Verdict
FragranceNet.com is a reliable source for authentic and rare fragrances at generally lower prices, provided consumers cross-check "discounted" prices against local Australian retailers first. It is best suited for patient shoppers who can tolerate international shipping timeframes and potential customer service hurdles.
I'm still waiting for my 5 perfumes and 3 were mini. It's been 7 weeks. I'll delete post if I receive them. Otherwise it will be kept here. Poor customer service I emailed them but no reply Show details
Very disappointing experience. 3 out of 5 items I ordered were incorrect. The most expensive and sought-after items were replaced without my consent with cheap, readily available alternatives. My repeated requests were ignored. I was never contacted by a human — every response was automated and generic. Only after I stated that I would escalate… Read more
the matter through my bank, contact consumer protection authorities and share my experience publicly was a refund finally issued. The total lack of respect for customers and the way this complaint was handled were unacceptable. Avoid!
Thank you for sharing your feedback. We… Read more (+2 replies)
- +1
The perfumes I received was exactly the ones I expected to receive in my order and so happy I was able to get them all in one spot with little fuss postage did take longer than I expected however it came Simon's when Australia Posts stated they would so yeah I'm happy customer and I'll be giving more business to fragrance.com Show reply
Reviews with attachments
on time and great price very happy with my purchase Show details · 1
Amazing i love it thank you so much for that perfume i love it Show reply
Highly Recommended – Fantastic Selection, Prices, and Service! I have made many purchases from FragranceNet Australia and have always been completely happy with my experiences. They have an amazing selection that spans from high-end luxury perfumes right through to more affordable everyday fragrances, so there is always something for every… Read more · 1
budget. Their prices are consistently fantastic, especially since they frequently offer regular discount codes to stack on top of their already low prices. Plus, the free postage on orders over $129 is a massive bonus that saves me a lot of money. Whenever I have called them with different queries, the staff have always been incredibly helpful, polite, and quick to resolve my questions. Between the great range, discounts, and reliable phone support, they have definitely earned my repeat business.
First time ordering and they both smell amazing l order pure poison dior and the poison dior very happy with mine items and so easy to navigate the store and lots of perfume to look through and the prices are great ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I did do a second order thank you and also did a third order very happy with my products all smell amazing ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Show details · 1
Thanks,Fast delivery! This is my first time shopping from this lovely store and I will do so every time because it's truly a very good fragrance, I loved it. Show reply
Quality products from a quality company Thank you for your product and support
Great communication throughout. Delivered promptly.A++. Perfume was as expected and packaged well Show details · 1
Great service and pretty quick delivery, bought 2 x men’s Polo sport EAU DE TOILETTE & 2 travel sprays . Very happy with purchase. Show details · 1
- +1
Surprisingly fast delivery even though they stated it would take longer due to international shipping as some of the perfumes were direct from Dubai perfumes all have legitimate seals and are not fake which was my main concern as it was my first time purchasing fragrance for online store. Also, to note, it's better purchasing fragrance oils from… Read more · 1
this website as Australia is known to have rather limited to know Lattafa oils available. All frankincense fragrances are cheaper than that of Priceline and chemist Warehouse as well as other perfumeries like Terry White and private blends. Good life, healthy pharmacy
Find out how FragranceNet.com compares to other Beauty Product Retailers
Know better, choose better.
Spent a lot of Money with these guys! I always shop around for the best prices and compared.to prices here in Australia, these giys jave some great bargains!!!...even our Australian perfume house frags are cheaper on Fragrancenet!! Show details
I like this perfume So beautiful Recommend it to my friends and families Show details · 1
It was good to try this parfum spray vial before buying the 60ml perfume bottle to try if I will like the smell. Show reply
Overall good, however the case had a crack. I suggest to have more secure packaging Show reply
I have surched for a long time to find my very personalised fragrent that is the most beautiful French Pafum known for its alluring trance... "St Dupont" my very elderly mother in law " 92 years old" introduced me to its most wonderful but sacret beautiful scent..and I found it here. On this site only... So, if ladies out there are after a far… Read more · 1
gone ear of the most beautiful attractant scent to "Leura " your true love," this is the ultimate " scent" that will attract many lovers, rare, I know, but try it...it's as a lure of Vampire to blood...hmmmmm.
Is a bit late delivery but at least i got mine and im so so happy with my blind shopping Show reply
Latest follow-ups
Great buy for a fragrance that is no longer available – I finally found a fragrance on this site that has been impossible to find, and it was at such a reasonable price. It did take a while to get delivered but it was well worth the wait since it appears to have been discontinued. Show details · 1
Follow-up · I no longer use this site as the last few fragrances I have purchased have smelt off and past their shelf life.
Excellent company – Bought perfume PalomaPicasso, was excellent price and quick delivery. Very happy authentic product. Show details · 1
Follow-up · Unfortunately I bought from different company and didn’t look who I bought before from. I will definitely buy again from Fragrance Net in the future.
Delivery of Clarins Face Moisturiser – My Order was delivered on time and in good condition. Show details · 1
Follow-up · All good. Delivered on time and in good condition
Find out how FragranceNet.com compares to other Beauty Product Retailers
Know better, choose better.
Positive reviews
Great customer service, genuine product - Shalimar by Guerlain. This has been my signature fragrance for the past 36 years or more. Thank you Fragrance Net for continuing to sell this wonderful fragrance. Show details · 1
Always quality products at affordable prices and always delivered fast even from the other side of the country. Website is easy to navigate. My favourites are always in stock. Show reply
I was very happy to receive a product that I thought was obsolete. Found it online and couldn't wait until it arrived. It was the best Cologne by far. Thanks to everyone from shipping to destination. Cheers. Show reply
Negative reviews
I’ve ordered from this company a few times and this is what I’ve learned. I live in Australia where stocks for perfumes regularly run low so it’s inevitable that I have to order from overseas companies. FragranceNet does seem to have a lot of choices which is great. However, the time their products take to arrive here in Australia is ridiculous.… Read more
For my latest order I’ve been waiting nearly a month. Do not bother emailing them, they absolutely do not respond. NEVER! When the products do arrive they are in one piece but by the time they do arrive Australian companies have restocked!!! I would advise people to only use this company if you have thoroughly exhausted all of your trusted stores. It’s just not worth the stress and anxiety.
Update
Two days after writing this review and many emails to FragranceNet, I still haven’t heard anything them.
Thank you for taking the time to share your… Read more (+2 replies)
Slow postage. Product as described. Packaged well thank you very much Show details
I got ripped off. Quick delivery. There was no perfume in the bottle. The bottle was full but I have no idea what it was filled with as there was no fragrance at all. However the company reached out to me and have refunded the cost of my purchase very promptly. Show details
Follow-up · I must say that the company addressed my concerns in a timely manner. Whilst no replacement product was offered, I did get a full refund of the purchase price. I will never buy perfume online again. If I cannot find a product in a shop, I will do without that product. After all perfume is a want and not a need.
Thank you for your feedback, and we apologize… Read more
Recent reviews
I have used Fragrance.net for very many years. Website easy to use. Excellent product range and delivery to Australia swift and accurate. Will be visiting again. Fully recommended. Show details · 1
Just arrived and I like it already, its a nice (not yet sweet but I beleive thats brought out after maceration) fragrance. I think my nose might cut through the rubbery notes but I can already smell a heavy resemblance to Babycat which is my favourite vanilla fragrance of all time. Im gonna leave this to macerate for 8 weeks and cant wait to see the final result. Show reply
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thank you for contacting FragranceNet.com. We… Read more