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FragranceX

FragranceX

2.1 from 48 reviews · View Statistics

Reviews

  • Product Quality
    2.6 (26)
  • Return Claim MadeYes (4) · No (22)
  • Shipping
    3.2 (21)
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  • Verified

Fake product. Do not buy anything here!!!!

published

I have paid nearly $150 Australian dollars for jo malone 30ml fragrance and received completely rubbish, not even jo malone. Its a scam.

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Vicky

VickyGreater Melbourne (Outer), VIC

Scam! Not as pictured

published

I order Lolita Parfum a specific bottle and type of perfume, it cost me over $90. What I received was not what I ordered the customer service support advised that sometimes this happens and they can’t guarantee the product you ordered! What the heck! Seriously you false advertise and have the cheek to say on your website you guarantee your products!

You are nothing but a scam site shame on you that’s not how you do business. Never again I will ensure that all my family and friend know and never ever buy from you.

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Fake product

published

I purchased a bottle Armani Code at a hefty price thinking this is an indication of a true product.

When the product arrived, at first I noticed the bottle was slightly different to the picture advertised. When sprayed on, I could not smell any fragrance at all. I may as well spray on stale water.

Very disappointing.

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Edwin M.

Edwin M.Sydney Surrounds, NSW

  • Verified

I was sold fake perfume and not fully reimbursed

published

I was sold fake perfume. They reimbursed the purchase but 1) did not want to recognize that they sold me fake perfume and 2) did not reimburse shipping/packing.

I bought a bottle of Grand Amour by Annick Goutal. After some very elementary comparing with pictures online and an old original bottle of the perfume (I even provided them a picture of a bottle I bought when in Paris back in December), it was painfully obvious that they sold me a fake bottle of perfume.

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Lea

LeaGreater Melbourne (Metropolitan), VIC

  • Verified

Fake Perfume!

published

Bought Vila La Juicy Gold Couture and smell horrible. I sprayed it at the back of my hands and it was oily and greasy and not smell like the genuine perfume.
My bath and body works mist smell better and last longer than this perfume.

Don’t buy in Fragrance X it’s just a waste of money.

Product Quality
Incentivised ReviewNo
Date PurchasedJanuary 2021
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Sharen Adams

Sharen AdamsGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified

Amazing service and 100% Original

published

After reading some reviews I was a little sceptical but ordered my Partners favourite aftershave Acqua Di Parma and crossed my fingers it would arrive before Valentines Day (I am in Australia) not only did it arrive in under 10 days, it was securely boxed and in all it’s original packaging. Thank You FragranceX I will definitely be a return customer.

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Trixie1977

Trixie1977Caloundra, Queensland

  • 4 reviews
  • 3 likes

Perfect!

published

Looked everywhere in Australia to get The Rihanna perfume Rebel Fleur but couldn't get it anywhere, found it on fragrance x at a good price and the shipping was extremely fast. One of my favourite perfumes, will be ordering again :)

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Scott C.

Scott C.Sydney, NSW

Simple and easy

published

I order 4 products from FragranceX but didn't realise they were coming from overseas. I was quite happy with the price and even the anticipated delivery time. I followed the tracking and noticed my order had arrived in Australia with an attempted early delivery to what was scheduled. There was no calling card left. I ended up receiving my delivery 4 days after the original estimated delivery. If you're in no hurry to receive product. I recommend this site.

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NHK

NHKQueensland

Happy with my purchase!

published

Was searching for Hugo Boss fragrance and found it at Fragrance X. Didnt realise I was buying internationally ( I am in Australia) until after I paid, my fault. Although it took nearly 4 weeks to arrive, i received up to date tracking the whole way. Received my fragrance and am delighted. 100ml Parfum, and yes it is the real thing!...and I saved $$

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cruz.16

cruz.16Sydney, NSW

Reliable

published

I was surprised by all the negative reviews.
I’ve been ordering from fragranceX website for about 11 years now. The orders generally take somewhere between 10 to 14 days to arrive. I have never had a parcel that’s been lost. The tracking system is fantastic. A lot of the times the orders arrive earlier than estimated.
I haven’t had the need to contact the costumer service in all these years so I’m not sure of their responses. But I would always buy fragrances from them as long as the site is running.

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Eureka

EurekaSouth Australia

Do not waste your money

published

I had recently placed my first order with FragranceX. Unfortunately, i was not home when FedEx attempted to deliver my order, a 'sorry we missed you card' was left behind. Long sorry cut short, FedEx has missed placed my order, its been over 2 months now and no order. FragranceX has not offered assistance tracking my order and basically said they meet their obligations. I DO NOT recommend FragranceX to anyone, customer service is poor and response time is poor.
Save your money and buy elsewhere particularly if your in Australia.

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Unreliable Website

published

Terrible customer service and will not reply to emails/messages when they have done something wrong. Don’t waste your money on this website.

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Thinkinspire I.

Thinkinspire I.Sydney, NSW

  • 2 reviews
  • Verified

It's been 8 days, my order is still processing

published

It's been 8 days and FragranceX have done absolutely nothing with my order. I have no idea what the problem is. My emails receive a robot response.
This is the second order that never gets past 'processing'. My August order was never sent. After weeks of waiting I cancelled. I am charged the conversion fee when I do this.
FragranceX, where is your customer service, where is your stock control? Are there any humans in your organisation who think beyond the job or the $$$.

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Elle

ElleFar North Queensland, QLD

Non genuine or out of date product at full USD prices

published

Never shop here I spent over $600 and they treat you like garbage when stating facts! Non genuine products mixed with genuine so you believe they are legitimate. Perfume smells like pure alcohol dodgy as !

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Katie Lo Giudice

Katie Lo GiudiceGreater Melbourne (Metropolitan), VIC

  • Verified

Resolution

published

I sent several emails. I got tickets from support to resolve. Not blaming , customer service agent, but paid for item. Presented my PayPal transaction. They can’t find my order number. Money was taken from my account , I lodged another email. Another ticket was raised. Why can’t I see where my order is. I went into my account. Order is not avail.

Incentivised ReviewNo
Date PurchasedAugust 2020
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Nathan R.

Nathan R.Perth, WA

Did not respond to support emails after shipping the wrong product.

published

Provided great up front service and delivery timeframe was great. Did not ship the correct product and then did not respond to 3 separate emails over a 2 week period.

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David

DavidGreater Melbourne (Inner), VIC

  • 4 reviews
  • 7 likes

Fast delivery of legit product. But price jumped

published

Am in Melbourne. Ordered Bandit perfume - unavailable in Australia. Website offered free shipping, so I placed order. The website suddenly added shipping (after taking credit card payment) with note that free shipping is only for orders over $240 AUD. Bit cheeky. But still cheaper than any other website I saw, including Amazon (Australia store, shipped from Amazon US). Actual delivery was very fast from FragranceX (I think shipped from New Jersey) - took about one week. Arrived very well packed via TNT Express. No extra duty / GST incurred.

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Martin clamp

Martin clampMetropolitan Adelaide, SA

  • 2 reviews

Wrong purfume sent after spending nearly $300

published

I did 2 purchases I have brought from them before they sent me6 bottles of same brand but wrong fragrance emailed can’t get response from them and n return address

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Incentivised ReviewNo
Date PurchasedMarch 2020
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Kreviews

KreviewsSydney, NSW

Terrible! FAKE!

published

After looking everywhere for an a specific perfume i purchased i Dubai i found it on FragranceX - I was very excited to have found the perfume so i was fine to pay the $150 to reach me here in Australia.
I emailed the team advising that the item was FAKE compared to the real one i had. I sent through various pictures to prove how different the two were and the quality of FragranceX's was extremely poor.
After sending through a detailed email i was advised that it was real and not issued a refund so $150 down the drain! DO NOT PURCHASE FROM THESE CROOKS!

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  • Verified

review for Lebanese

published

Hello,
This review is for Lebanese,I ordered Curve and Invictus , both arrived quickly and best quality,but I paid 80$ for customs and Clearance( ) So be careful, whatever you purchase expect to pay 50% of its value as a tax. everything else is perfect

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Page 1 of 3

Questions & Answers

Raquel D.

Raquel D.asked

Did you guys have trouble with the tracking number?

They sent me a tracking number that it’s not working whatsoever. It’s been a month since they sent me a tracking number from Intelcom Express and the tacking number doesn’t work! I spent more than $100 dollars in products to be delivered in Canada and so far nothing.
Tried to email than 3 times with NO FEEDBACK. I wish I had read all these reviews before I had bought on their website. Lesson learn. Don’t recommend to anyone.

No answers
Martin clamp

Martin clampasked

Yousent me two orders of purfume it was the wrong one I’ve been trying to get hold of you to complain I ordered insolence the pink one you actually sent me photo and you sent me the purple one that I don’t like I have dealt with you before and not had a problem now I have 6 bottles I can’t use I need to send back and get the ones I ordered

No answers
Martin clamp

Martin clampasked

I just got 2 orders they are the wrong purfume you have not responded to my emails and no return address used you before nothappy I spent $250.00

No answers
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