Terrible customer service and will not reply to emails/messages when they have done something wrong. Don’t waste your money on this website.

It's been 8 days and FragranceX have done absolutely nothing with my order. I have no idea what the problem is. My emails receive a robot response.
This is the second order that never gets past 'processing'. My August order was never sent. After weeks of waiting I cancelled. I am charged the conversion fee when I do this.
FragranceX, where is your customer service, where is your stock control? Are there any humans in your organisation who think beyond the job or the $$$.

Never shop here I spent over $600 and they treat you like garbage when stating facts! Non genuine products mixed with genuine so you believe they are legitimate. Perfume smells like pure alcohol dodgy as !

I sent several emails. I got tickets from support to resolve. Not blaming , customer service agent, but paid for item. Presented my PayPal transaction. They can’t find my order number. Money was taken from my account , I lodged another email. Another ticket was raised. Why can’t I see where my order is. I went into my account. Order is not avail.

Provided great up front service and delivery timeframe was great. Did not ship the correct product and then did not respond to 3 separate emails over a 2 week period.

Am in Melbourne. Ordered Bandit perfume - unavailable in Australia. Website offered free shipping, so I placed order. The website suddenly added shipping (after taking credit card payment) with note that free shipping is only for orders over $240 AUD. Bit cheeky. But still cheaper than any other website I saw, including Amazon (Australia store, shipped from Amazon US). Actual delivery was very fast from FragranceX (I think shipped from New Jersey) - took about one week. Arrived very well packed via TNT Express. No extra duty / GST incurred.

I did 2 purchases I have brought from them before they sent me6 bottles of same brand but wrong fragrance emailed can’t get response from them and n return address

After looking everywhere for an a specific perfume i purchased i Dubai i found it on FragranceX - I was very excited to have found the perfume so i was fine to pay the $150 to reach me here in Australia.
I emailed the team advising that the item was FAKE compared to the real one i had. I sent through various pictures to prove how different the two were and the quality of FragranceX's was extremely poor.
After sending through a detailed email i was advised that it was real and not issued a refund so $150 down the drain! DO NOT PURCHASE FROM THESE CROOKS!

Hello,
This review is for Lebanese,I ordered Curve and Invictus , both arrived quickly and best quality,but I paid 80$ for customs and Clearance( ) So be careful, whatever you purchase expect to pay 50% of its value as a tax. everything else is perfect

Recently made a purchase from fragrancex prices on website are in Australian $ when you search from Australia i ordered 8 bottles was overcharged on every one! 2 of the bottles were $247 aud each was charged $290 aud each $43 aud overcharged per bottle! When I contacted them there responce was the exchange rate! Buyer beware what you see and what get charged is way different!

I bought from them four parfumes,and never get them. I sent them a email to check what happened. After a almost a week they sent me a message that they will have a look. And they still looking after two months. Nothing since. No other offer,no refund...nothing. They are very silent.

The shopping bag left my hand colored red and blue and discolored a beautiful white paper Glassons bag i held in the same hand. They should change their shopping bags

There are a lot of old fragrances that I like are very hard to find an original formula but fragrancex has been able to do it over and over again I really appreciate the way they run their business and their products.

Great prices. Easy ordering. Fast shipping. Large selection. I have ordered several times and have always been happy. I will continue to be a loyal customer and promote FragranceX to my family and friends.

Wish I had read these reviews before ordering. When you make a complaint they dont give a damn. They have your money and they dont care! when I complained that the eau de cologne I had bought didnt smell like the one I had ordered, they told me that manufacturers sometimes change the scent. Basically my tough luck that the new smell doesnt suit me and smells like disinfectant on my skin.Two bottles of perfume that I cant use that cost me over $100.

lumps all sizes in the search result, hidden prices until you’re on the individual scents page. Testers charged same shipping as full sized. You have to know what you want.

Australia checking in. It comes from the US and FedEx won't leave without a signature or allow a different delivery address. Whos even waiting at home all day? The unemployed.

They are absolutely terrible!!!! I ordered a parcel and waited for 3 weeks , which I didn't receive!!! DO NOT USE THIS SITE!!!! They did not even bother giving me the correct tracking number to see where my order is!!!

They cancelled my order - stating I had not emailed when they asked for extra personal details - even though they had taken the monies from my credit card - I had emailed the company numerous time and provided the extra details. It was a large order and it took a month from when I placed the order till I go my monies back. I am in Australia so I lost $35.91 on the exchange rate - and never received any products.

It was east to find the product and place the order but from there it went downhill. Claimed to ship within 12hrs, but after three days it had not been sent so I contacted them. They said that it should ship with 1-2 days but a day later they contacted me to say they actually couldn't ship to a parcel locker and only a physical address. As I can't accept parcels during business hours, I had to cancel the order and hopefully will get a refund soon.
Really poor service