Freedom Internet Australia
Verified151 reviews
Worst experience I have had with any internet company, Ile be reporting one star across all platforms, now I asked after five years of hell from your company that I'm moving and makes no sense paying for a month you all tried to make me pay month for 15 days left on my lease. Now y'all I didn't sign you into my unit you forced your way in with… Read more
body corporate and it's disgusting, Ile make it clear your company has been absolutely trash and Ile forward my experience to everyone I come across , 300 days plus of outages and no 5 g,down downs and what ever else with building wiring needing to be replaced, your service has been appalling
Reviews with attachments
Would not recommend avoid at all costs – The internet connection barely consistently hits real-time speeds of 10mbps despite advertising 250mbps+ for $100 a month. It repeatedly drops out during the day and always when it starts to rain. Their customer support is outsourced and passive-aggressive. If your building has inbuilt freedom internet, I would choose any other provider over… Read more
them. Even if they require a one-time setup fee, you will save your money 10x over after a year and, better yet, have a stable connection.
Expensive, slow and poor customer service
The WORST internet and customer service I've ever had - would give NEGATIVE star if I could – I would concider myself an understanding person however my experience with Freedom was absolutely appalling. On the 28th of Febuary 2024 we raised a ticket with the support team regarding an issue we were experiencing unreliable speed and internet outages. In efforts to resolve this we provided ample evidence that the issue was on their end. … Read more
Despite previous communications and a visit from technician, we were still experiencing significant issues with slow speeds and packet loss, both during peak and non-peak times. Our internet speed is consistently dropping from 97Mbps to under 10Mbps, which was unacceptable even during network saturation periods. Additionally, we were experiencing higher than normal packet loss during online gaming sessions, despite game servers reporting no issues on their end. They have "escalated" the problem but we never hear back with a response. The reason I say "escalate" is that we were advised over 7 times that it had been escalated. We have always had to chase them for a response.
After 4 months someone from Freedom finally admitted that they are having onging network issues across their network and there is no timeline for when this issue will be resolved. We escalated our issue to the Ombusman and were refunded the 4 months we paid for our service and to be honest that was the minimum they could do given this was impacting my ability to conduct my business.
Attached to this review will be screenshots of speed tests showing truely poor their service can be.
tldr; Freedom internet speed is consistently dropping from 97Mbps to under 10Mbps. Would ghost their customers and never follow up. Only made movement once with the Ombusman was involved. Have since changed providers and have encountered no issues.
Do not recommend.
Terrible service – What a complete joke this company is. For months I have complained about the appallingly bad speed of the service and absolutely nothing changes. No one gets back to me with any useful advice or assistance. Every night we suffer typical download speeds of 5mbps / yes 5!! Often less than that. Freedoms solution - sorry we are working on it but… Read more
nothing ever changes but they’re happy to keep taking my money. Even raising a “formal” complaint is ignored.
Worst internet supplier – The Connection drops everytime. No internet for hours. Then Connects again. Too much troubles. Time wasting. Canceled the plan. Sent the modem back Show details
Freedom, the WORST internet I've ever had – I pay for a 100MB/s plan and I don't even get 50MB/s, and if I need to download something, I have to wait many hours or a day to be able to do a simple download. If you like to play online games or watch a movie that requires internet, the internet fails all the time and you can't do that. Many times I have to use the internet from my cell phone, which is better than FREEDOM. I do not recommend this company. Show details
Positive reviews
I left a message for a callback and did not have to wait long. Michael was very helpful, he could not fix my problem immediately, but he rang me back to follow up and resolved the problem within two hours. Show details
Absolutely amazed to get 1:1 service not seen in this day and age - raised a ticket in the midnight, the issue was fully resolved first thing:) thanksgiving has come early :)
I had a great experience with Freedom Internet Australia in installing their services for an extended holiday rental. Their customer service reps were helpful & enabled a fast connection. Highly recommended! Show details
Negative reviews
The worst internet I have ever experienced. Joined Freedom as they were the embedded network provider in my building. In my case, you connect via shared routers in the hallway (much like a hotel). From the word go, the connection was terrible. It constantly drops out, and when it is ‘working’ the speed is usually so terrible it’s basically… Read more
unusable. Basically impossible to join Teams meetings or stream TV most of the time. It’s even worse when the weather is bad. While the support team did try their best to make upgrades and check for bugs, nothing ever really changed. Aside from the service, it’s an absolute pain to have to re-log into every device when the service resets once a month. After persevering for a year and a half, I’m finally switching to NBN.
Literally the worst internet provider I've ever been with (and I've tried many). Internet has never been stable since I got it, but it's been particularly bad recently. It's so bad that I am forced to use my hotspot to work. People have jobs and need reliable internet. The times I have called I have never received a call back. The email replies… Read more
are few and far between but when they do come back, they are combative know-it-all gibberish with random irrelevant statistics (Victor, I'm talking to you!) trying to mansplain my experience with Freedom when the FACTS are at this same property, I was with Superloop for 3 years and rarely if ever lost connection. The only reason I ever changed was after a brief period overseas I thought I could save a buck, a decision I deeply regret. I can't count the number of times I have lost connection in just the past week with Freedom. I would highly recommend paying a bit more for something reliable, particularly if you work from home.
*I've included a screen shot of the "customer service" response I got. Unprofessional, ridiculous, and irrelevant.
Not working wifi – I use this wifi for a year. However I got problems about disconnecting wifi many time. I just waited until resolved 2 or 3 times. After 4, I sent emails for complaint about this situation, but they responded after day and they said we checked your status and it works now. Of course, I couldn’t use it before your response. I got bad experience about low quality and overpriced products because I paid $84 for months. Show details
Find out how Freedom Internet Australia compares to other Internet Service Providers
Know better, choose better.
Recent reviews
I’ve been with Freedom for a few years, and overall, the experience has been positive. The connection is stable and speeds are consistent enough for streaming, gaming, and working from home without frustration. Customer service has been responsive — I’ve always been able to reach someone within a reasonable time, and they’ve been polite and… Read more
helpful in resolving issues. The installation process was smooth, and the technician explained everything clearly.
I realise My payment account had insufficient funds (Xmas expenditure was high ) but a bigger problem occurred when I had no internet to correct my error, please advise before shutting down the internet so a payment can be made. Regards Reg Dobbie
My internet connection was down for 10 days due to an NBN issue as a result of Cyclone Alfred. After an initial phone call with a customer service representative, he followed up with emails over the next few days, just to keep me informed of the progress of my reconnection until it was finally rectified. He also reimbursed me with ten days… Read more
complimentary service - reflected in my billing cycle. Apart from the great customer service, at $49 per month it is the best value Unlimited 50MBPS FTTB NBN internet you will find. Believe me… I’ve done the research. Very happy to be a Freedom Internet customer!
Rate Query – Recently had cause to contact Freedom in relation to a charging query and liaised with a Customer Service Representative, Victor Hornby. He was very attentive, professional in his approach and resolved the issue to my satisfaction. On this basis I plan to remain with Freedom in the foreseeable future. Show details
If you hate having useable internet, Freedom is for you! – By far the worst internet company I have ever had the displeasure of using. Drop outs on average 5-10 times per day. Some days it is completely unusable and we need to use our mobile phone hot spots. Both working from home this is a major issue. Calls to customer service go unanswered, or also drop out. When you finally do manage to get onto… Read more
someone after sitting on hold forever, they are completely devoid of any customer service, and also unwilling to help or send out technicians.
They serviced our entire building so we were locked in with these thieves, however the building has finally gotten fed up and brought an alternative provider in. Thank GOD!
Do yourself a favour and stay FAR away.
A seamless transition over to Freedom Internet – I was so happy with the service I received from Freedom Internet Australia from my initial inquiry for internet service all the way to modem installation & setup. Their price is also very fair compared to the competition. Thanks Freedom Internet.
Stay with the company – I have stayed with freedom since I moved into the high rise units because they have constantly been helpful and timely in sorting problems Very courteous and helpful for an older woman
Freedom Internet - A Game Changer for Guests – Oaks Brisbane on Felix Suites has made a remarkable improvement with the introduction of Freedom Internet, and it's safe to say that they've turned the tide when it comes to guest satisfaction. Previously, many visitors voiced frustration over the lackluster internet services, which were a consistent point of negative feedback. However, with the… Read more
recent upgrade, all rooms now enjoy exceptional internet connectivity, making a significant difference in the overall guest experience.
Guests can now enjoy fast, reliable Wi-Fi throughout the hotel, which is essential for both business travelers and leisure guests. Whether you're streaming your favorite shows, attending virtual meetings, or simply browsing, the new system ensures you can do it all without any interruptions. The added streaming services are a huge bonus, offering a wide variety of options that enhance the stay even more.
Oaks Brisbane on Felix Suites has truly turned around its internet offerings, and this improvement will undoubtedly elevate the experience for future visitors. If you're looking for a stay in Brisbane with no internet headaches, Freedom Internet at Oaks is the way to go. The smooth and reliable connectivity is now a highlight of the property, ensuring that this once-criticized aspect is now a positive feature.
Satisfied – Victor was very informative, friendly, fast responding to emails, and patiently answering my questions, Very happy from their customer support, looking forward to start our new internet connection with this company that I highly recommend.
Find out how Freedom Internet Australia compares to other Internet Service Providers
Know better, choose better.
Happy helpful service from our Freedom Internet provider – Since we have had freedom Wi-Fi in our holiday apartments, we've been very happy with the service and support. Any problems or queries they're there to assist with helpful support. We can contact our account manager direct if needed. They are always quick to remedy any issues. Great customer service :) Show details
A promise krpy – Following a day without service we contacted the centre, Victor went out of his way to explain what was wrong and when he would arrange a solution, this actually occurred as promised
Avoid this company at all costs – Here we go again. As it happens regularly, we don't have access to internet. It stopped working yesterday and they still don't know how to fix it. We are a company that needs access to internet to be able to work because everything we do is online and what a mistake it was to choose to go with Freedom. I'm losing money right now because of them,… Read more
it's unacceptable! Follow my advice and opt for another internet service provider, even if it's more expensive, it's worth it! For sure we're going to change our provider at the end of our subscription! Run from them!
Great follow up service provided by Freedom Internet – Follow up service from Freedom Internet was very good. The rep. gave detailed instructions on what to do after modem/router installed. Show details
[Name Removed] to the rescue – By the time I spoke to [Name Removed] I’d already spoken to so many technicians from different companies and had cried about the difficulty I was having connecting my internet. [Name Removed] was pleasant and reassuring and everything was up and running in a matter of minutes. Couldn’t have had a better experience. Show details
Rainbow Beach Apts – [Name Removed] assisted me in a very capable manner and solved all my problems. I was trying to sign in for Freedom internet. He rang back and sorted my issues with ease.. Thankyou [Name Removed]... Show details
Bad experience – Absolute rubbish. I’ve moved houses and don’t have internet for 2 weeks, I was provided no information on routers, configuration. I would never recommend freedom AS THE CUSTOMER SERVICE is useless they don’t help at all and no help is provided where are the technicians???? What sort of company is this
Amazing service! – Big praise to [Name Removed], Thankyou very much for your patience during a very difficult technical evaluation. Great customer service and a great asset to the team at Freedom Internet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Good afternoon Gabriella, Firstly… Read more (+2 replies)