Freedom Internet Australia

These guys do not offer a private internet service. Their technicians were stupid. They refused to give me the discount I was initially offered. This is Australias worst internet company. You have been warned.

Excellent service and reliable connection. The internet speed is consistent, and I’ve had no major issues. Setup was easy and customer service has been helpful whenever needed. Very happy with the service and would recommend Freedom Internet Australia.

the service and response from Rachel was excellent and told us exactly what to do to connect when we move in and the contract time starts only when we first log in highly recommend this

I’ve been with Freedom for a few years, and overall, the experience has been positive. The connection is stable and speeds are consistent enough for streaming, gaming, and working from home without frustration. Customer service has been responsive — I’ve always been able to reach someone within a reasonable time, and they’ve been polite and… Read more

helpful in resolving issues. The installation process was smooth, and the technician explained everything clearly.

Such a quick and simple process to create your setup. Plenty of optional upgrades if needed.

Worst experience I have had with any internet company, Ile be reporting one star across all platforms, now I asked after five years of hell from your company that I'm moving and makes no sense paying for a month you all tried to make me pay month for 15 days left on my lease. Now y'all I didn't sign you into my unit you forced your way in with… Read more

body corporate and it's disgusting, Ile make it clear your company has been absolutely trash and Ile forward my experience to everyone I come across , 300 days plus of outages and no 5 g,down downs and what ever else with building wiring needing to be replaced, your service has been appalling

The worst internet I have ever experienced. Joined Freedom as they were the embedded network provider in my building. In my case, you connect via shared routers in the hallway (much like a hotel). From the word go, the connection was terrible. It constantly drops out, and when it is ‘working’ the speed is usually so terrible it’s basically… Read more

unusable. Basically impossible to join Teams meetings or stream TV most of the time. It’s even worse when the weather is bad. While the support team did try their best to make upgrades and check for bugs, nothing ever really changed. Aside from the service, it’s an absolute pain to have to re-log into every device when the service resets once a month. After persevering for a year and a half, I’m finally switching to NBN.

Literally the worst internet provider I've ever been with (and I've tried many). Internet has never been stable since I got it, but it's been particularly bad recently. It's so bad that I am forced to use my hotspot to work. People have jobs and need reliable internet. The times I have called I have never received a call back. The email replies… Read more

are few and far between but when they do come back, they are combative know-it-all gibberish with random irrelevant statistics (Victor, I'm talking to you!) trying to mansplain my experience with Freedom when the FACTS are at this same property, I was with Superloop for 3 years and rarely if ever lost connection. The only reason I ever changed was after a brief period overseas I thought I could save a buck, a decision I deeply regret. I can't count the number of times I have lost connection in just the past week with Freedom. I would highly recommend paying a bit more for something reliable, particularly if you work from home.

*I've included a screen shot of the "customer service" response I got. Unprofessional, ridiculous, and irrelevant.

I realise My payment account had insufficient funds (Xmas expenditure was high ) but a bigger problem occurred when I had no internet to correct my error, please advise before shutting down the internet so a payment can be made. Regards Reg Dobbie

I left a message for a callback and did not have to wait long. Michael was very helpful, he could not fix my problem immediately, but he rang me back to follow up and resolved the problem within two hours.

Effeicient, effective and such an easy experience. I highly recommemd Freedom Internet Australia.

The after sales service and technical support is very good. Download & upload speeds are close (+_10%) to the advertised rates. Show details

Absolutely amazed to get 1:1 service not seen in this day and age - raised a ticket in the midnight, the issue was fully resolved first thing:) thanksgiving has come early :)

I had a great experience with Freedom Internet Australia in installing their services for an extended holiday rental. Their customer service reps were helpful & enabled a fast connection. Highly recommended! Show details

It’s easy to connect to the internet when you purchase it, customer service is helpful. Show details

My internet connection was down for 10 days due to an NBN issue as a result of Cyclone Alfred. After an initial phone call with a customer service representative, he followed up with emails over the next few days, just to keep me informed of the progress of my reconnection until it was finally rectified. He also reimbursed me with ten days… Read more

complimentary service - reflected in my billing cycle. Apart from the great customer service, at $49 per month it is the best value Unlimited 50MBPS FTTB NBN internet you will find. Believe me… I’ve done the research. Very happy to be a Freedom Internet customer!

Fast internet, reasonable price, no lock-in contract. Downtime is rare. Prompt customer service. Show details

Rate Query – Recently had cause to contact Freedom in relation to a charging query and liaised with a Customer Service Representative, Victor Hornby. He was very attentive, professional in his approach and resolved the issue to my satisfaction. On this basis I plan to remain with Freedom in the foreseeable future. Show details

Technical assistance always available and helpful and sales staff willing to help you get the right account foe your needs Show details

Your service was invaluable and installation was brought forward which was greatly appreciated

Router connectivity – Exceptional service from a friendly and expert staff member. Very pleasing.

Nice experience – New to internet in Australia and Joe from the customer service team was very kind and patient and helped me to set up my internet swiftly

Not working wifi – I use this wifi for a year. However I got problems about disconnecting wifi many time. I just waited until resolved 2 or 3 times. After 4, I sent emails for complaint about this situation, but they responded after day and they said we checked your status and it works now. Of course, I couldn’t use it before your response. I got bad experience about low quality and overpriced products because I paid $84 for months. Show details

If you hate having useable internet, Freedom is for you! – By far the worst internet company I have ever had the displeasure of using. Drop outs on average 5-10 times per day. Some days it is completely unusable and we need to use our mobile phone hot spots. Both working from home this is a major issue. Calls to customer service go unanswered, or also drop out. When you finally do manage to get onto… Read more

someone after sitting on hold forever, they are completely devoid of any customer service, and also unwilling to help or send out technicians.

They serviced our entire building so we were locked in with these thieves, however the building has finally gotten fed up and brought an alternative provider in. Thank GOD!

Do yourself a favour and stay FAR away.