Freedom Internet New Zealand

Hopeless service – Terrible service. Lots of promises and no action. They took the money straight away and no information to follow. Filled in the online form but didnt get contacted. I called once ...was told they failed to book a router installation and promised engineers will be in contact shortly. No further contact by anyone. Called again and was onhold...never… Read more

called me back. I wonder how long this saga will drag on for. The claim for instant connection has be very misleading

If you see this review run! – Network issue takes ages to get fixed. It took at least two weeks for last time. Not sure how long will it take for the current issue. Speed is average. I would not recommend this if you looking for a reliable ISP By replying this, you agree my review tells the truth. Show details

Terrible – Terrible - had this for a year but it seems to recently drop out and not connect to even the basic streaming - do not do it !! Worse when it rains …. Not a huge fan and looking to change Show details

Thank you Jonah :) – Thank you Jonah, great customer service (online chat), problem solved in a timely manner + real patient. You are great asset of Freedom and really appreciate your assistance :). Will Review once i confirm the speed! Show details ·  1

Great Service & Speeds – I only pay $54 per month and get over 50Mbps. Also, I had trouble initially signing up but Freedom’s customer service team was able to get me connected in seconds. I highly recommend!  Show details

Love this service – Hi there - i use this company for 24hour wi-fi access and i love them and would highly recommend. Such fast setup and so cheap. Fabulous customer service. They are best.

Worst service provider ever – The worst service provider ever, I don’t know how they are still in business. They can’t do anything, can’t provide service or support, they can’t even reply emails. Calling them is completely useless. Show details

Unreliable – Consistently get Netflix network issues when internet is fine, random ping spikes in gaming. Good price advertised as upto 100mbs when in reality it is 1-15mb, 10 usually. Avoid them Show details

Disaster – I had to struggle with dropouts two months. During this time (pandemic lockdown) I wasn't able to have one zoom chat without dropouts. Nobody in Freedom was able to help me or answer the question if they were able to fix the problem or not. They were replacing the router 3 times even though it was obvious that it is not problem with it but with… Read more

their infrastructure.

I don't think the people working there are real technicians. I believe they are just random guys who learned very basic procedures and following them without any thinking.

My advice is just to AVOID Freedom Internet.

Worst provider I've ever seen in my whole life – As the title says, the absolute WORST internet provider i've ever dealt with my whole life. -Constant dropouts throughout the day -Slow -Expensive -Costumer service always pretend to be ''investigating'' your problem but nothing ever changes. You are lucky if they actually give you 10% of the speed you pay for, an absolute joke of company. AVOID THIS PROVIDER AT ALL COSTS Show details

Worst customer service, worst connection speeds and expensive. Avoid as many other have said – Freedom Internet are not a business for our times. Gone are the days of contracts, sneaky renewal and inflexible responses to customer concerns and requests - but Freedom have everything in their favor to ensure they get the money out of you, then point people to their terms and conditions or "faulty equipment" Why the heck would you… Read more

automatically assume people want to continue their service after an agreed period - especially when many of your customers are in temporary rented apartments or hotels. Thats all rigged for your gain when someone "forgets" to cancel a subscription - and this is exactly why you don't refund people. If you have a genuine interest in customer service you would refund it immediately.

I tried connecting this service in my building and the speed was awful, and unreliable. I simply use my mobile phone now and get far better speeds and a reliable service - AND FAR CHEAPER.

Avoid this predatory company - not a company for our times.

False Advertising and bad customer service – I just got a 6 months plan with freedom and apparently the connection are pre installed in my building so i could connect straight away and use the service. to My surprise the share WIFI is very unstable and to get my own modem would take at least 10 days (That is not straight away). Of course if you wanna cancel the service the will charge you a… Read more

200 dollar fee for early cancelation and yet the offer a really poor service.

So the phone line never pick up or call you back and the chat service does offer you any solution. I would give the zero star if it were possible

Dont know how they are in business!! – Internet has dropped out at least 3 times in the last month and all i have gotten is update by email talking about building outages! Currently in lockdown working from home so have had to use my phone data on most days as its so unreliable! Doesnt work at all from my bedroom and is extremely slow when i do use it! Still waiting for them to get back to me from a chat request but yet to hear a word! Avoid at all costs. Show details

HORRIBLE ! Do not sign up with this internet provider – Internet dropped out during a work meeting. The 3rd time in a month! Outage for the full working day as well!! Customer service is horrible, phone consultants don’t even know any!!  Show details

Simply the worst – They have extremely slow and unreliable internet, even slower and unhelpful support, and zero care for customers. Everything is a constant fight and lie with this company, Avoid at all costs. Show details

Never worked – I regularly pay for 5G internet but it keep connects to the 2G, and when I tried to swap it to the 5G, it says “ no internet connection”. Moreover, internet lately hasn’t been working for hours and I just got an email saying “we are working on that” , but I’ve missed an exam due to that! Terrible service  Show details

Bad Service – Asked the online support about how I could change my own wi-fi password. They said I can't, and it won't work with a third party modem... what a joke for something called FREEDOM INTERNET Show details

Constant Dropouts, outages and calls to support result in nothing but blame to the building – promises of engineer to look at internet and after several outages and constant call drop outs, ive now been told i have to ask my building manager to send an email to upgrade something, yet always charged full monthly price regardless of all the inconvenience. its literally the most inconsistent internet ive had since dial up internet days. Shocking!! When you phone support its just a waste of time and energy.  Show details

WiFi sign in process is overcomplicated – Accessing the internet is offered via an insecure shared Wifi. A sign in step is required via a webpage afterwards. This will: - make really hard to access internet on an updated Android (security issue with insecure network) - make it impossible to connect with many smart TV (the sign in page is not accessible) Highly recommend to avoid this service for above reasons Show details

Worst WiFi ever – Worst WiFi ever. Not reliable, very slow, so many dropouts. I phoned Freedom to change the WiFi router, they said there won’t be a technician available for at least 2 weeks. Show details

Freedom of Internet Hassle – We have been using Freedom for over a year now. The service is wired throughout our Apartment Hotel & Residences. We are able to set and forget the internet connection so guests have easy access without the need for us to print or produce passwords etc. The connection is virtually instant and provides a strong connection for our Hotel guests and residents alike. Show details

Great company and exellent speed – Internet connection is great and their customer support team is super fast and reponsive Every minor problem has been fixed in great speed, highly recommend to anyone looking for an internet company Show details ·  1

Fast service – Made a mistake with our address when signing up. Contacted them using the live chat tool on the account website and got everything sorted within a couple of minutes. It was a pleasant experience. Show details

Excellent Speeds! – Previously, I was with TPG and I had really poor speeds and connection. Since I've moved to Freedom, I have great speeds and service. I consistently get over 80Mbps. Thanks Freedom!  Show details ·  1