Freedom

The transaction was smooth and we were guided by sales rep. Aileen from Freedom Caringbah who was very pleasant and patient. Good customer service and product we bought was what we where looking for. Show details ·  1

Do not buy from Freedom online. My experience was terrible. Items were cancelled, deliveries were delayed, and I had to email several times just to get updates. Instead of taking responsibility, they kept hiding behind their “change of mind” policy, even though the issue was caused by their own delays. Very poor customer service and no real effort to resolve the problem.

What an incredibly positive experience from our Freedom delivery drivers, Cleyden and Patrick. They were on time, communicated extremely well and assisted with delivering the large furniture item exactly where we required them. It’s so nice to have a couple of guys being so polite and helpful, quite clearly taking pride in the work they were doing. Thanks so much - we were so grateful for the wonderful delivery experience. Show details ·  1

In store service was faultless. When the ones were delivered we found both items damaged however the process to put in a warranty claim and have the items replaced was straight forward and stress free. Show details ·  1

We recently ordered a leather lounge suite - one static sofa and one with recliners. When they arrived the reclining sofa was significantly shorter than the static sofa - not a matching pair. After a long (and expected) wait to get them we were… Read more ·  1

disappointed. But Jason (the store manager) acknowledged the error and offered to replace the delivered one with another the correct size. Meantime he has allowed us to keep the delivered one for our use while waiting for the correct one.

This has justified our faith in Freedom! We still have another pair of Freedom leather sofas purchased about 15 years ago and still in use due to their quality and timeless style. When we were looking for more furniture for another room we went straight to Freedom as we were so happy with the quality and service. Mistakes can happen but they’ve handled it brilliantly.

The staff was so attentive they took their time to help me choose the style of the lounge and fabric. I have been shopping at freedom for many years, furnishing our holiday home in the mountains and my daughter’s apartment . The furniture is good quality and easy to assemble. I would not go anywhere else. Show details

Clayden and Patrick from 4K Transport were very friendly and helpful\. They carried all of the items up the stairs and into the property wherever needed, making the whole process much easier Show reply

So had Jace and Matt back to deliver our couch. Have to send another review because they are just excellent, very efficient and so engaging with great sense of humours. Highly recommend them. Show details ·  1

I want to leave a review for the two delivery drivers that just dropped off our lounge. Although we were located up a flight of stairs they brought great energy big smiles and a lot of laughs honestly made the whole purchasing process from freedom really feel Personal. Thanks, Junior and Nefi Show reply

The delivery team were fine, however I was very annoyed at having to pay $245 for basic delivery. I have only paid less than half this amount for the previous 3 deliveries from other stores this month. Show details

Wish I'd read all these delivery reviews first. Bought a small ottoman through the online store. Contacted the help centre when the product had not been delivered by the expected date. They were quick to get back to me, but after a week, have only supplied the date it was picked up by courier, which I already knew. No more information in close to… Read more

two weeks. Have requested a refund but have been ignored twice. The delivery fee was nearly half the cost of the item. Not good enough.

We recently purchased a bed from Freedom online which was not what was delivered, colour delivered was different to what we bought. The King Single bed (VEENDAM Effortless Tool-Free Bed Frame) size did not meet Australian standard, it was a smaller bed. We had to provide pictures and tape measurements to prove that it is a substandard bed. After… Read more

multiple exchanges of emails, Freedom decided to pick up the bed and provide refund but it has been more than four weeks, they are not responding to let us know when and no refund provided. The bed is packed sitting in the bedroom with no response from customer service. We will be going to ACCC if there is no refund. Never going to purchase anything from Freedom! lesson learnt!

Very happy with the delivery service on Thursday. The guys were professional, quick and polite, and they handled my sofa with great care. Everything went smoothly, and I really appreciated how gentle and careful they were. Excellent service! Show reply