Freedom

Shane and Dave delivered our outside furniture in the expected time frame, and were happy to accommodate our request to take it inside our home, as we needed to use it until our inside furniture arrives. Show details ·  1

The whole process from sale to delivery has been absolutely seamless. the delivery experience is second-to-none. The notifications are spot on and the delivery occurred within the selected time frame (that has never happened with any other delivery service!) VENI and KASI are absolute gentlemen - quick, efficient, professional, and extremely polite. These delivery drivers are real gems. Thanks VENI and KASI!!! Show details ·  1

Great communication from start to end. Explained everything in detail, lots of offers to help when browsing but not pushy. Quick delivery, on time, kept us in the loop with real time tracking and a call before delivery. Lovely people. Show details ·  1

Both delivery men, Marten and co worker were fabulous. With thanks

Service – Reef was very helpful in our first visit. When sale was on he contacted us and that how helpful he was excellent service. Show details ·  1

Very happy with our purchase and the staff in store were great and particularly the delivery people Nick and Dom were very accommodating in placing our furniture Show details ·  1

Excellent service. Very professional DAVID AND RAYAN. they very carefully they put our order in our backyard making sure its out of the rain under the alfresco. And also kept the door close and left the house in mannerly. Absolutely amazing people and hard worker. Show details ·  1

The couch is lovely exactly what we wanted and the delivery team veni and kasi did amazing job very professional. Made sure couch was OK in the rain and cleaned up everything Show reply

Oh dear! Delivery team were prompt and communicated well. But. The sofa they delivered was the wrong colour! Am now awaiting the delivery of the correct sofa in about 10 weeks!

Dear Freedom Customer Care, Your Freedom order MPS7472881-C1255778 I would like to formally express my disappointment regarding the extremely poor experience we have had with Freedom, relating to a couch order that was initially placed in January. At no point during the sales process were we advised that it was necessary to check our lift… Read more

specifications prior to purchase. After waiting four months, the couch was finally delivered in May, only for us to discover that it did not fit in the lift. We then faced significant difficulties trying to arrange for the delivery partners to use the staircase instead. Ultimately, the couch had to be returned, and I requested a refund as I believe it is Freedom’s responsibility to properly guide customers through delivery requirements, rather than simply focusing on completing the sale. When we visited the Moore Park store, the response from the store manager was very disappointing. There appeared to be little concern about what had gone wrong, and instead the responsibility was placed entirely on us. A refund was refused, and we were encouraged to order an alternative couch made up of two separate sections. The replacement experience has been equally frustrating: We received only half of the couch, which is already making squeaking/squirming noises when sitting on it. We waited another three months for the second section to arrive. The second delivery was scheduled for today (August), yet once again the delivery could not be completed because Freedom failed to communicate the lift and parking limitations to the warehouse and delivery team. As a result, seven months after placing our original order, we are still left with only half a couch. This situation has caused considerable inconvenience and frustration. We have been unable to properly set up our living space, cannot comfortably entertain guests in our new home, and have spent a significant amount of money for what has been an incredibly stressful and disappointing experience. Had we known that the service and communication would be handled so poorly, we would never have chosen to purchase from Freedom. I am requesting that this matter be urgently reviewed and that Freedom provide a clear resolution, including: Immediate delivery and installation of the remaining couch section. Inspection or replacement of the faulty section that is already making noises. Appropriate compensation for the repeated delivery failures, delays, inconvenience, and the unacceptable seven-month ordeal we have experienced. I look forward to your prompt response and a satisfactory resolution to this matter. Payal

Do not ever bother with purchasing anything online from Freedom, ever. I purchased a dresser at the start of May 2026 which was delivered with significant damage (it also showed that my "solid oak" was actually a veneer with cheap wood behind it to give it an oak look) so I asked for a replacement one. That process took 6 weeks, and the second one… Read more

delivered was also damaged.

Their initial response when I raised the issue and requested a refund was to offer a partial refund because "it still worked". Now at the end of July, I'm still waiting for a refund which has apparently been approved, but 10 business days came and went last week with zero communication apart from me chasing them.

I've now raised a case with the Victorian ombudsman to try and get some help.

These guys are rubbish.

Service by Amanda at the Joondalup store was fabulous , the delivery guys were awesome, on time. Unpacked setup and took rubbish away , whole experience was awesome Show details ·  1