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Freedom Pools

Freedom Pools

3.4 from 128 reviews

Reviews

(66)
(12)
(5)
(3)
(42)
  • Value for Money
    4.6 (16)
  • Cleaning & Maintenance
    4.6 (16)
  • Product Quality
    4.8 (17)
  • Return Claim MadeYes (1) · No (19)
  • Warranty Claim MadeYes (4) · No (16)
  • Purchase Type
    • Pool (20)

Reviewer Photos & Videos

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Lucy

LucySouth-Eastern Region, NSW

  • 3 reviews

5 + stars for Freedom Pools Wagga from start to finish

published

Freedom Pools Wagga were excellent from the very 1st conversation to any support post installation. The installation team were faultless and we had some issues with leaks which were dealt with in a remarkable timeframe and with a smile. the pool is the largest they could get for us ( its a farm no point going small), in-floor cleaning is an absolute must as is the solar heating. After sales service has also been fantastic, never a missed call ( ok there's only been two in 3 years). the pool is used as soon as the temp gets over 22 degrees and can not recommend it highly enough.. and I've waited 3 years to put up this review and ( to quote another's ad) I'm still feeling it!!! Stu and the team are on top of their game and value for money!

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
hotkiwi

hotkiwiPerth, WA

  • 37 reviews

Probably good pools but can not rely on them

published

If was genuinely interested to have a lap pool installed by Freedom Pools. So I contacted their salesteam in O'Connor here in Perth, they asked for a date and time which I gave them, but never heard back. Gave them a second chance, and took off work to meet them at my house at 8 am. Waited till 9:30, nobody came.
Lesson I learned in the past the hard way: if you can not trust them to stick with appointments at this stage, then the real job is going to be a drama as well.
There are many good alternatives.

Return Claim MadeNo
Warranty Claim MadeNo
Edd

EddSouth East Queensland, QLD

5 + stars for Freedom pools Springwood

published

Good job from start with Paul to finish with Jaee.
Very happy with final look.
If we are going to build a pool again it will be Freedom pool.
Big Thanks to all team: Paul, Liz, Deb, Dale, Corey, Oscar, Jaee,..
From
Ed
Tarragindi,QLD

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
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Darryl

DarrylSouth East Queensland, QLD

Pool installed at perfect time

published

Pool is used atleast twice a day, school holidays are a bonanza. No more long drives, lugging towels etc.... to beach or public pool. Just walk out back and get in pool.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers

Quality Pools - Quality People

published

We have used our pool everyday over summer and love the soft water due to our eco system we purchased. Had normal chlorine before however this is so much nicer. The kids don't have sore eyes.
Cleaning is easy and affordable so far as long as you check level every 12 days or so.
Hand over so helpful and informative.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
Carly

CarlyPerth, WA

Wonderful Service

published

We had our pool installed a few years ago. Service was great and efficient. I have recently dealt with Ben from Freedom Pools- Kenwick again and the service was impeccable.

1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Carly

Thank you for your 5 Star review. We are so happy you have had a great experience dealing with our team. Wishing you another wonderful summer in your swimming pool.

Dreamcatcher

DreamcatcherWestern Australia

  • 4 reviews
  • Verified customer

Great service by Benjamin Eizer

published

We had our swimming pool installed by Freedom Pool a few years ago. The process went smoothly. It gives my family so much fun in the hot summer days. We had issues with our pool this year , Ben went out his way to help us solving it. I couldn't thank him enough. He is a true professional!

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Thank you for your 5 Star review, we are glad to see you are happy with our service. Hope you keep enjoying your Freedom pool for years to come.

Iris

IrisSouth East Queensland, QLD

  • 2 reviews

Fabulous product and service.........

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Iris, thanks for your 5 Star review. its great to hear that you had such a wonderful experiance with out team. we wish you many years of enjoyment in your freedom pool.

Anne

AnnePerth, WA

  • 3 reviews

Best thing we did.

published

We use our 11m lap pool nearly every day from Sept to April. The solar heating increased our time of use. As my husband is FIFO I had to learn how to maintain the pool, which was not too hard. It is sparkling all year round. Great backup from Ben. Nothing was a problem. Installation a breeze.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Anne, we are so pleased you are happy with your Freedom pool. We wish you many years of enjoyment and thank you so much for the 5 Star review.

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Wayne C.

Wayne C.Central, SA

Great Product, Great Service

published

The whole experience of having our new pool installed was excellent from all areas, sales, site visits, installation crew, hand over & office staff, I would highly recommend these guys if you looking for a hastle free pool purchase, excellent communication & work ethic.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Wayne, we are very happy to hear that you had such a positve experiance dealing with Freedom Pools. we wish you many years of enjoyment in your new Freedom pool.

David

DavidSouth East Queensland, QLD

Springwood - Amazing service Justeen

published

Absolute amazing service from Justeen from the start to the complete end! We have been extremely pleased with how authentic she was and would really like to thank her for all your hard work. She has kept her word from the start and has never let us down at all.
Justeen was honest from the start and never once tried to do a "sales pitch" she has been genuine and kept to her word and allowed us to make our decisions. I would highly recommend Justeen as your source of truth and if you are considering getting a pool. she is always willing to help and is so caring and understanding and actually comes to your house to look at where you want to place the pool. Best service by far

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Thanks for your 5 Star review David, we are so pleased to hear you had such a great experience buying your pool from us. We wish you many years of enjoyment in your new Freedom pool :-)

Linda

LindaSouth East Queensland, QLD

  • 2 reviews

Freedom Pools Springwood QLD

published

We can not fault the service we've received from this company and its staff. The whole process from beginning to end was fantastic. Communication throughout was exceptional. Dale and Elizabeth went out of their way to help with any concerns we had. Our pool was completed on time to an exceptional standard. Peter from the landscaping company recommended by them also helped complete the process seamlessly. We would highly recommend Freedom pools Springwood to anyone looking at installing a pool.

  • +1
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Linda, Thank you so much for your 5 Star review, we are so happy you had a great experience with our product and service. We wish you many years of enjoyment in your new Freedom swimming pool.

Branten W.

Branten W.Perth, WA

always Helpful

published

Thanks for all your help and support while carrying out the Instillation. Pool came out really well and they provided good support if any issues arise. Thanks again freedom pools

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Carole

CarolePerth, WA

Fantastic Service and Workmanship

published

Our 10 x 3m pool was installed by Freedom Pools and we are thrilled with the end result. Everything went like clockwork and to schedule. Everyone was very professional and the installation guys were amazing. Attention to detail was spot on! Our pool cover was installed by Elite who also carried out a great job! Thank you!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Enjoy your new pool Carole, happy to hear you are pleased with your Freedom Pool.

Stewart

StewartPerth, WA

  • Verified customer

Great Service Friendly staff who are always willing to help

published

We recently installed an entertainer 5.5 from Freedom. The pool install was exactly as outlined and completed on schedule. The pool landscaping was undertaken by Variety Landscapes and I recommend them to anyone installing a pool.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Enjoy your new swimming pool Stuart, we are so happy you love it.

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Damian T.

Damian T.South East Queensland, QLD

  • Verified customer

A Freedom pool of perfection

published

Huge thank you to the team at Freedom pools in Springwood who have done an amazing job on the installation of our pool. We had a bit of a shaky start and were held back with weather and some delays in the manufacture of our pool shell but freedom were in contact the whole time so we knew what was going on and provided us peace of mind! The freedom pools team were prompt and of high standard in their workmanship, everyone was always friendly and nothing was ever too much trouble. Can hardly wait till its gets a bit warmer, we will defiantly be in our pool everyday!! Thank you for everything the team have done for us and I would happily recommend freedom pools to anyone interested in buying a pool!!

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Thanks for the great feedback Damian, we are so glad that you are happy with your experiance and your new pool.

Stephen

StephenPerth, WA

Very Happy

published

Very quick and hassle free exercise. Less than a week from earthwork to handover. No hesitation in unreservedly recommending Freedom Pools Kenwick. Our pool is the SAN Remo, exactly what we wanted.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Stephen, WOW thanks for leaving us such kind feedback. We're glad you had a great experience. Wishing you many happy memories around your new Freedom pool!

Lees

LeesSouth West, WA

More than happy to recommend.

published

I am 2 hours away from Freedom Pools, and nothing was a hassle from start to finish. I was never placed in the "To Hard Basket"
I found everyone, from sales, to workers, to after sales service 10/10. Every body really made me feel welcome and nothing was to hard. Most importantly the after sales service, Brilliant. They are not a company that once they have your money you don't hear from them again, in actualy fact its the opposite. They will help you months after the install if anything arises. The company is run like a well oiled machine.

I would highly recommend Freedom pools.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Lees, thank you for the wonderful feedback. It will be passed onto the WA team. Wishing you many happy memories in your new Freedom pool!

  • Verified customer

great finish following a bumpy start

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Perfect Pool company and great after sales service

published

The pool is great quality and has given us many hours of great times i would not hesitate to reccomend freedom kenwick to anyone.

Great company with a great after sales service Ben is a credit to the company and always strives to get any issues resolved straight away. I have had a few contacts with Ben for some small issues and he has gone above and beyond to get these resolved. Sales training woukd be helpfull however to the sales team to ensure they arebselling you the correct equioment at time of purchase.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Darren thank you for leaving us feedback. We greatly appreciate your kind words and the feedback will be passed on to the WA team! Have a wonderful weekend enjoying your new Freedom Pool.

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Questions & Answers

Merlin

Merlinasked

why are there so many reviews by customers who have not even received their goods yet. Who cares if the sales department are polite and attentive? I mean it is nice if they are, but the real test is when the goods arrive, their condition, servicing, warranty issues, etc.....

No answers
Nick M.

Nick M.asked

I've noticed a crack in my freedom pool is that covered under warranty and who do I call in logan qld to have it fixed .

1 answer
Iris
Iris

Just call the office and speak to one of the staff, they will be able to steer you in the right direction.

Nikki H

Nikki Hasked

What does the lifetime structural warranty actually cover?

6 answers
Freedom Pools
Freedom P.Freedom Pools

Hi Nikki, the lifetime structural warranty covers the structure of your pool shell and it's construction. Thanks, Freedom Pools

Nikki H
Nikki H

Would it cover a 90 degree poly pipe elbow that is moulded into the fibreglass shell for a spa seat air line?

Dave
Dave

It definitely does not cover the fibreglass coating, they blame it on incorrect chemical balance - do NOT buy a Freedom Pool

Get an answer from our members and Freedom Pools representatives

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