Reviewer Photos & Videos
5 + stars for Freedom Pools Wagga from start to finish
Freedom Pools Wagga were excellent from the very 1st conversation to any support post installation. The installation team were faultless and we had some issues with leaks which were dealt with in a remarkable timeframe and with a smile. the pool is the largest they could get for us ( its a farm no point going small), in-floor cleaning is an absolute must as is the solar heating. After sales service has also been fantastic, never a missed call ( ok there's only been two in 3 years). the pool is used as soon as the temp gets over 22 degrees and can not recommend it highly enough.. and I've waited 3 years to put up this review and ( to quote another's ad) I'm still feeling it!!! Stu and the team are on top of their game and value for money!
Probably good pools but can not rely on them
If was genuinely interested to have a lap pool installed by Freedom Pools. So I contacted their salesteam in O'Connor here in Perth, they asked for a date and time which I gave them, but never heard back. Gave them a second chance, and took off work to meet them at my house at 8 am. Waited till 9:30, nobody came.
Lesson I learned in the past the hard way: if you can not trust them to stick with appointments at this stage, then the real job is going to be a drama as well.
There are many good alternatives.
5 + stars for Freedom pools Springwood
Good job from start with Paul to finish with Jaee.
Very happy with final look.
If we are going to build a pool again it will be Freedom pool.
Big Thanks to all team: Paul, Liz, Deb, Dale, Corey, Oscar, Jaee,..
Pool installed at perfect time
Pool is used atleast twice a day, school holidays are a bonanza. No more long drives, lugging towels etc.... to beach or public pool. Just walk out back and get in pool.
Quality Pools - Quality People
We have used our pool everyday over summer and love the soft water due to our eco system we purchased. Had normal chlorine before however this is so much nicer. The kids don't have sore eyes.
Cleaning is easy and affordable so far as long as you check level every 12 days or so.
Hand over so helpful and informative.
- Verified customer
Great service by Benjamin Eizer
We had our swimming pool installed by Freedom Pool a few years ago. The process went smoothly. It gives my family so much fun in the hot summer days. We had issues with our pool this year , Ben went out his way to help us solving it. I couldn't thank him enough. He is a true professional!
Fabulous product and service.........
We have just had completion (pool fence inspector) on our beautiful Freedom Ambassador pool. Our build started on 17.09.19 and was handed over to us by Freedom on 17/10/19. We were lucky with no inclement weather to hold anything up and have been really impressed with the whole building process. From meeting with Paul to discuss pool shapes, filtration systems, colours and tiles, to Dale who came out to the sight and marked it all out, to Steve (thanks for relocating a much loved but 'in the way tree' for me -which is thriving) and Cory who di...d the dig out and placement of the pool, then Trae (hope that is spelt right) and Travis who did the install and then to Oscar and Jae for the equipment setup and final clean and hand over. To say it has gone 'swimmingly well' (pardon the pun) is an understatement. Nothing was too much trouble for any of the trades and each and every one of them has been polite, punctual and professional at all times. The office staff need a mention too, thanks to Debbie, Leigh and Liz for quick responses to any of my queries. We are very impressed with the manner in which our pool build was handled and will definitely recommend Freedom Pools at Springwood to anybody wanting to build a pool. Thank you everybody.
Best thing we did.
We use our 11m lap pool nearly every day from Sept to April. The solar heating increased our time of use. As my husband is FIFO I had to learn how to maintain the pool, which was not too hard. It is sparkling all year round. Great backup from Ben. Nothing was a problem. Installation a breeze.
Great Product, Great Service
The whole experience of having our new pool installed was excellent from all areas, sales, site visits, installation crew, hand over & office staff, I would highly recommend these guys if you looking for a hastle free pool purchase, excellent communication & work ethic.
Springwood - Amazing service Justeen
Absolute amazing service from Justeen from the start to the complete end! We have been extremely pleased with how authentic she was and would really like to thank her for all your hard work. She has kept her word from the start and has never let us down at all.
Justeen was honest from the start and never once tried to do a "sales pitch" she has been genuine and kept to her word and allowed us to make our decisions. I would highly recommend Justeen as your source of truth and if you are considering getting a pool. she is always willing to help and is so caring and understanding and actually comes to your house to look at where you want to place the pool. Best service by far
Freedom Pools Springwood QLD
We can not fault the service we've received from this company and its staff. The whole process from beginning to end was fantastic. Communication throughout was exceptional. Dale and Elizabeth went out of their way to help with any concerns we had. Our pool was completed on time to an exceptional standard. Peter from the landscaping company recommended by them also helped complete the process seamlessly. We would highly recommend Freedom pools Springwood to anyone looking at installing a pool.
Fantastic Service and Workmanship
Our 10 x 3m pool was installed by Freedom Pools and we are thrilled with the end result. Everything went like clockwork and to schedule. Everyone was very professional and the installation guys were amazing. Attention to detail was spot on! Our pool cover was installed by Elite who also carried out a great job! Thank you!
- Verified customer
Great Service Friendly staff who are always willing to help
We recently installed an entertainer 5.5 from Freedom. The pool install was exactly as outlined and completed on schedule. The pool landscaping was undertaken by Variety Landscapes and I recommend them to anyone installing a pool.
- Verified customer
A Freedom pool of perfection
Huge thank you to the team at Freedom pools in Springwood who have done an amazing job on the installation of our pool. We had a bit of a shaky start and were held back with weather and some delays in the manufacture of our pool shell but freedom were in contact the whole time so we knew what was going on and provided us peace of mind! The freedom pools team were prompt and of high standard in their workmanship, everyone was always friendly and nothing was ever too much trouble. Can hardly wait till its gets a bit warmer, we will defiantly be in our pool everyday!! Thank you for everything the team have done for us and I would happily recommend freedom pools to anyone interested in buying a pool!!
More than happy to recommend.
I am 2 hours away from Freedom Pools, and nothing was a hassle from start to finish. I was never placed in the "To Hard Basket"
I found everyone, from sales, to workers, to after sales service 10/10. Every body really made me feel welcome and nothing was to hard. Most importantly the after sales service, Brilliant. They are not a company that once they have your money you don't hear from them again, in actualy fact its the opposite. They will help you months after the install if anything arises. The company is run like a well oiled machine.
I would highly recommend Freedom pools.
- Verified customer
great finish following a bumpy start
My wife and I signed up for our Pool with Freedom in Kenwick Western Australia over 1 year ago. we opted to dig our own hole so we could have a good excuse not go to work on a few weekends as we are self employed. we set about digging the required hole twice the excavator had mechanical failure delaying the progress over several weekends.
Freedom sent a foreman to inspect the dig and we were advised the hole was not big enough, the next week it started to rain, we have a clay soil and a high water table within a week we had over 200mm of water...
Perfect Pool company and great after sales service
The pool is great quality and has given us many hours of great times i would not hesitate to reccomend freedom kenwick to anyone.
Great company with a great after sales service Ben is a credit to the company and always strives to get any issues resolved straight away. I have had a few contacts with Ben for some small issues and he has gone above and beyond to get these resolved. Sales training woukd be helpfull however to the sales team to ensure they arebselling you the correct equioment at time of purchase.
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Questions & Answers
why are there so many reviews by customers who have not even received their goods yet. Who cares if the sales department are polite and attentive? I mean it is nice if they are, but the real test is when the goods arrive, their condition, servicing, warranty issues, etc.....
What does the lifetime structural warranty actually cover?
Freedom P.Freedom Pools
Hi Nikki, the lifetime structural warranty covers the structure of your pool shell and it's construction. Thanks, Freedom Pools
Would it cover a 90 degree poly pipe elbow that is moulded into the fibreglass shell for a spa seat air line?
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