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Too many issues to mention, pool start 3 mths ago, office reception rude, coordinator does not respond and is ignorant. The other office lady is great and helpful. If i could i would give no stars, i see i, not the only one still waiting for my pool to be finished. I've paid $25,000 to date and will not pay cent more until my pool is finished and handed over.
The salesman won the deal, the installation process and communication have ruined it. Different people every step of the way, no responsibility, no care, etc. etc. Still not finished after three months, don't even have a leaf scoop... Had to complain to get some progress. Very disappointed in something which has been a lifelong dream.
Just poor service.
The initial process started off quite positive. A sales rep attended my home, measured up, answered all my concerns and provided me with a formal quote promptly.
We discussed timeframes for installation, to which I was informed that the time frame due to COVID was pushed out to about Jan/Feb 2022.
A few days later, I attended the show room to look at the pool displays, and was informed by the same sales rep who came to my home that if I was to purchase a larger pool, (at a greater cost), they would be able to meet installation date by Christm...as. I committed to this, and a revised quote, along with a formal contract was sent to me not long after. I paid the deposit in full, along with the remaining balance of the pool to ensure no delays. I maintained regular contact with the sales rep, of which at all times, i was provided with reassurance, both via text and email that the pool would be installed by Christmas along with being told on multiple occasions that the application has been submitted to council.
I would give no stars if I could!
Too many issues to mention. They tried to fit the pool in the wrong area of garden. Luckily I was there when they were about to dig the hole and corrected their error. Cut through our waste pipe as they thought it was for rain water so toilet waste emptied on to the pool area. Tried to charge us an extra $7000 as the salesperson had miscalculated the amount of concrete needed for tiled area. over 2 years have passed and the pool has not been safety certified and they now want nothing to do with it. I have had to report Freedom Pools to the QBCC for non-compliance.
Want you money , but won’t fix issues found at handover.
Faults , safety issues , bad craftsmanship
Have told lies after lies , failed to turn up as discussed , Never return phone calls.
Broken tiles , grout failing out, cracks in water feature, sharp tile edges
Very happy with our new Freedom Entertainer pool!
From the salesman to the contractors on-site, we had a fantastic experience with Freedom Pools, Slacks Creek. Our pool install was delayed 7 days due to odd May rain, however, we had very good communication around this with the new date was met, and the subsequent visiting contractors were respectful of our property. The original coping tiles we ordered weren't available due to stock issues, so they offered us an upgrade to the porcelain tile range at no extra cost. With unseasonal winter rain, the pool was finished and handover was 7 weeks lat...er, with a comprehensive explanation of the filtration system and required maintenance, with one minor defect noted with assurance of being followed up. I would recommend Freedom Pools. Bring on Summer!
Fantastic pool installed by a professional company.
Freedom Pools Kenwick WA installed out Senator pool in July 2020. We could not be happier! It’s beautiful, the Pump/Filter system is excellent, and we just had the most amazing summer enjoying it. Along the way, we have had a few small technical and equipment issues. A simple email to Benjamin in service has seen the issue resolved promptly and professionally. We chose Freedom because we had researched after sales service as one of the most important factors and they have indeed delivered on every promise made to us, every time. The other thing...worth mentioning is how great the staff were as a whole - Grant (our sales rep) Jayden (the installation) the office and admin staff were always happy to help with any questions we had and advice we needed, before and since instal. The whole experience has been stress free and easy. I recommend Freedom Pools to anyone who asks.
Freedom installed our dream pool. The pool was installed ahead of time. It looks stunning like a resort pool in our back yard. One very happy family. The pool is already used daily. Thank you
Excellent experience, start to finish
Freedom Pools in Kenwick, WA did an excellent job.
Grant was very informative and patient during the sales process. Jayden did an excellent job with the excavation and installation. The handover was smooth & Ben was absolutely fantastic with aftercare service.
There are so many other staff members that helped to make this a smooth stress free experience for us, including office staff and various other people who helped with the install, electrics & handover.
We were recommended to use Freedom Pools in Kenwkick, WA and we feel happy to recommend them if you are looking to install a pool.
If you are rich with money they your best friend if you appear poor they treat you last cause delays with approvals and totally screw you over especially South Australia agent we bought a seconds pool he judged by purr home basically did not want to sell us the pool when we had 40k in the bank and he took 3 months for council approval the council took 2 weeks to process it due to delays of a arrogant sales man we spent our money on other things due to pandemic boredom
So pleased we chose Freedom Pools!!
So happy with the pool it looks great, the whole process was stress free and all the Freedom team were so polite and fabulous to work with. Maintenance is a breeze. Very happy!
This is perfect!! Can't wait for summer to roll round!
We had our pool installed by Freedom Pools&Spa Qld 2mths ago. Could not talk more highly on this company & staff. Answered all our ? from start to finish. Professional, friendly contractor's. Thanks again for a job well done to all the staff in office and on road.
Couldn't be happier
I'd like to thank the team at Freedom from sales, to installation during COVID times we couldn't be happier. No mess no fuss on time and budget. Roll on summer :) Great work by everyone at Freedom.
Hi I would like to thank Clark and his team at freedom pools Brisbane, the salesman Brad was very helpful, we selected a pool signed the contract and then changed our minds to go a bigger pool, I don't know how many times Brad came out to speak to us and measure up to make sure we could fit it all in, thanks Brad.
My wife Annie designed our pool area, Freedom did the pool and my brother Jeff and I did the landscaping ,tiling and fencing.
Another thanks to the crew that came and did the pool great guys and good job under the circumstances. the ...
We saved up years for our pool and had many up's and downs during the install process and for months after which took the excitement of the "New Pool" feeling.
The aftercare from [Name Removed] has been good we have needed it we have had issues with the pool itself/the equipment/the robot and the pump and still have ongoing issues.
Questions & Answers
We have recently had a freedom pool installed - the shell has not been manufactured correctly and is uneven, there is a difference of 30mm from the corner of one end to the other (however the pool is level for 7 meters and the uneven height starts at the last meter). What is freedom's liability for building a faulty product and the distress and mess this has caused us? We have been told Freedom will ignore anything to do with levels and hide behind the Australian Standard - however that is based on the difference over the full length of the pool, not one meter of it. This fault is due to the mould being faulty that was use to build the pool shell or some other stage of manufacture.
Yep in addition to paving issues (used freedom’s contractors) my pool is uneven and looks like nothing I can do, had enough dramas already so not even bothering to try get sorted. So far no one from freedom has contacted me regarding my issues except to send bills that they forgot for 12 months
Very rude and very poor service
Hi Mildred, we have looked at our records and cannot find your name in our database. Please contact our WA Head office located at 1763 Albany Highway, Kenwick, WA 6107 on phone number 9492 0600 to discuss this.
I hope Freedom Pools has "found your reference"
I agreed to pay for a bill forgotten about by Freedom pools for 12 months and then payment demanded for once we asked for someone to address some issues with the pool. To date over half of bill paid but with agreement that Freedom pools would contact me to apologise and send someone to look at pool/paving. To this day no attempt has been made by Freedom pools to make contact OR come out and assess problem (Sales guy live in same suburb!!!) Problem is that with companies like this... Once they have you money, they dont care what happens next as do not see us as "repeat customers" WRONG... Word of mouth advertising is very powerful and this is why sites like product review are important for prospective purchasers Wish I had used it myself.
Hi Freedom Pools, I am in the process of selecting a pool and one of your pools is in my short list. I have 3 questions that are not answered on your website or by the sales staff in your branch.
1) what is your warranty on the pool surface ? And what is covered ?
2) how do you deal with warranty claims / customer issues ? ( you review badly here )
3) Is there a body that provides consumer protection for swimming pools warranty issues / disputes?
Please contact our head office in Perth on 9492 0600 and ask for the State Manager, Jeremy Traynor.
He will be able to answer these questions for you. Best Wishes Freedom Pools
Thank you for your reply. Are you not able to email the information to me or post it out ? I would prefer everything in writing if that isn’t too much trouble. Thank you .
Hi Mo, I am sure they can give you everything you need, but you will still need to call our office on 9492 0600 and ask for the State Manager, Jeremy Traynor. Best wishes
Pool installed 11 years ago has subsided on 1 side
Is this warranty
Ground movement is something that can happen over many years, ground movement is not covered by warranty. If however you have any problems with the pool structure its self, please contact our office and we will help you out. Best wishes
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