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Freedom Pools

Freedom Pools

3.5 from 168 reviews · View Statistics
See the Best Pool & Spa Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Freedom Pools

Reviews

  • Value for Money
    4.0 (51)
  • Cleaning & Maintenance
    4.1 (48)
  • Product Quality
    4.3 (51)
  • Return Claim MadeYes (2) · No (53)
  • Warranty Claim MadeYes (11) · No (44)
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Poor Staff service
Poor Staff serviceSouth East Queensland, QLD
  • Verified

Poor service

published

Too many issues to mention, pool start 3 mths ago, office reception rude, coordinator does not respond and is ignorant. The other office lady is great and helpful. If i could i would give no stars, i see i, not the only one still waiting for my pool to be finished. I've paid $25,000 to date and will not pay cent more until my pool is finished and handed over.

Value for Money
1/5
Product Quality
1/5
Freedom Pools
Freedom P.Freedom Pools

Thank you for your review, we are the quality assurance team from Freedom Pools, please supply us your contract number and start date, we will look into this issue and open a case file for you so we can try and find a solution.

Chris
ChrisSouth East Queensland, QLD

101 Contractors...

published

The salesman won the deal, the installation process and communication have ruined it. Different people every step of the way, no responsibility, no care, etc. etc. Still not finished after three months, don't even have a leaf scoop... Had to complain to get some progress. Very disappointed in something which has been a lifelong dream.

Value for Money
2/5
Cleaning & Maintenance
1/5
Anthony
AnthonyMetropolitan Adelaide, SA

Just poor service.

published
Value for Money
1/5
Cleaning & Maintenance
1/5
Freedom Pools
Freedom P.Freedom Pools

Freedom Pools are sorry the process did not work out for you as we were working hard to deliver many pre-Christmas deadlines and apologise if there was any miss communication

CParks
CParksSouth East Queensland, QLD

I would give no stars if I could!

published

Too many issues to mention. They tried to fit the pool in the wrong area of garden. Luckily I was there when they were about to dig the hole and corrected their error. Cut through our waste pipe as they thought it was for rain water so toilet waste emptied on to the pool area. Tried to charge us an extra $7000 as the salesperson had miscalculated the amount of concrete needed for tiled area. over 2 years have passed and the pool has not been safety certified and they now want nothing to do with it. I have had to report Freedom Pools to the QBCC for non-compliance.

Value for Money
1/5
Incentivised Review No
Freedom Pools
Freedom P.Freedom Pools
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Rebecca lane
Rebecca laneSouth East Queensland, QLD
  • 2 reviews

Want you money , but won’t fix issues found at handover.

published

Faults , safety issues , bad craftsmanship
Have told lies after lies , failed to turn up as discussed , Never return phone calls.
Broken tiles , grout failing out, cracks in water feature, sharp tile edges

Value for Money
1/5
Cleaning & Maintenance
1/5
Freedom Pools
Freedom P.Freedom Pools
Helen
HelenSouth East Queensland, QLD

Very happy with our new Freedom Entertainer pool!

published
Value for Money
5/5
Cleaning & Maintenance
4/5
Freedom Pools
Freedom P.Freedom Pools

Thank you so much for your 5 Star review Helen, we are so glad you had a great experience and love your new pool. All of us here at Freedom Pools wish you many years of enjoyment from your freedom pool.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Grant S.
Grant S.Perth, WA

Fantastic pool installed by a professional company.

published
Value for Money
5/5
Cleaning & Maintenance
5/5
Wendy R.
Wendy R.South East Queensland, QLD

Beautiful Pool

published

Freedom installed our dream pool. The pool was installed ahead of time. It looks stunning like a resort pool in our back yard. One very happy family. The pool is already used daily. Thank you

Value for Money
4/5
Cleaning & Maintenance
5/5
Freedom Pools
Freedom P.Freedom Pools

Hi Wendy, thanks for the great Review!! We are so happy to know you are happy with our service and our product too. Wishing you many years of enjoyment for your new Freedom pool.

Excellent experience, start to finish

published

Freedom Pools in Kenwick, WA did an excellent job.

Grant was very informative and patient during the sales process. Jayden did an excellent job with the excavation and installation. The handover was smooth & Ben was absolutely fantastic with aftercare service.

There are so many other staff members that helped to make this a smooth stress free experience for us, including office staff and various other people who helped with the install, electrics & handover.

We were recommended to use Freedom Pools in Kenwkick, WA and we feel happy to recommend them if you are looking to install a pool.

Value for Money
5/5
Cleaning & Maintenance
5/5
Freedom Pools
Freedom P.Freedom Pools
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Damien
DamienMetropolitan Adelaide, SA
  • 6 reviews
  • 5 likes

Poor service

published

If you are rich with money they your best friend if you appear poor they treat you last cause delays with approvals and totally screw you over especially South Australia agent we bought a seconds pool he judged by purr home basically did not want to sell us the pool when we had 40k in the bank and he took 3 months for council approval the council took 2 weeks to process it due to delays of a arrogant sales man we spent our money on other things due to pandemic boredom

Value for Money
1/5
Cleaning & Maintenance
1/5
Freedom Pools
Freedom P.Freedom Pools
Damien
Damien

I do have a sms and emails to prove you didnt do it in a timely manner orger than that u just have to wait for us now

Jed and Carol
Jed and CarolSouth East Queensland, QLD

So pleased we chose Freedom Pools!!

published

So happy with the pool it looks great, the whole process was stress free and all the Freedom team were so polite and fabulous to work with. Maintenance is a breeze. Very happy!

Value for Money
4/5
Cleaning & Maintenance
5/5
Freedom Pools
Freedom P.Freedom Pools

Hi Jed & Carol, we are so happy to hear you had such a good experience dealing with Freedom Pools. We all wish you many years of enjoyment from your new swimming pool.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

This is perfect!! Can't wait for summer to roll round!

published

We had our pool installed by Freedom Pools&Spa Qld 2mths ago. Could not talk more highly on this company & staff. Answered all our ? from start to finish. Professional, friendly contractor's. Thanks again for a job well done to all the staff in office and on road.

Value for Money
5/5
Cleaning & Maintenance
4/5
Freedom Pools
Freedom P.Freedom Pools

Hi Nikki, so happy to hear you love your new pool and our service too. We wish you many happy summers in your new swimming pool. best wishes

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Pool & Spa Shops

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Neil
NeilPerth, WA
  • Verified

Couldn't be happier

published

I'd like to thank the team at Freedom from sales, to installation during COVID times we couldn't be happier. No mess no fuss on time and budget. Roll on summer :) Great work by everyone at Freedom.

Value for Money
5/5
Cleaning & Maintenance
5/5
Freedom Pools
Freedom P.Freedom Pools

Hi Neil, so happy to hear you love your new pool and our service too. We wish you many happy summers in your new swimming pool. Thank you so much for the great 5 Star review.

Jim b
Jim bSouth East Queensland, QLD
  • 2 reviews

great pool

published
Incentivised Review No
Freedom Pools
Freedom P.Freedom Pools

Thank you so much for the great review!! We are very pleased to know you are so happy with our service and our product. We would like to wish you and your family many years of enjoyment from your new swimming pool.

Maree
MareeWestern Australia
  • 3 reviews
  • 1 like

Dream Pool

published

We saved up years for our pool and had many up's and downs during the install process and for months after which took the excitement of the "New Pool" feeling.
The aftercare from [Name Removed] has been good we have needed it we have had issues with the pool itself/the equipment/the robot and the pump and still have ongoing issues.

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Value for Money
3/5
Cleaning & Maintenance
3/5
Freedom Pools
Freedom P.Freedom Pools

Thanks you so much for the great review and feedback Maree, we wish you many years of enjoyment from your new Freedom swimming pool

Questions & Answers

mildrid
mildridasked

We have recently had a freedom pool installed - the shell has not been manufactured correctly and is uneven, there is a difference of 30mm from the corner of one end to the other (however the pool is level for 7 meters and the uneven height starts at the last meter). What is freedom's liability for building a faulty product and the distress and mess this has caused us? We have been told Freedom will ignore anything to do with levels and hide behind the Australian Standard - however that is based on the difference over the full length of the pool, not one meter of it. This fault is due to the mould being faulty that was use to build the pool shell or some other stage of manufacture.

3 answers
Bret L.
Bret L.

Yep in addition to paving issues (used freedom’s contractors) my pool is uneven and looks like nothing I can do, had enough dramas already so not even bothering to try get sorted. So far no one from freedom has contacted me regarding my issues except to send bills that they forgot for 12 months
Very rude and very poor service

Freedom Pools
Freedom P.Freedom Pools

Hi Mildred, we have looked at our records and cannot find your name in our database. Please contact our WA Head office located at 1763 Albany Highway, Kenwick, WA 6107 on phone number 9492 0600 to discuss this.

Bret L.
Bret L.

I hope Freedom Pools has "found your reference"
I agreed to pay for a bill forgotten about by Freedom pools for 12 months and then payment demanded for once we asked for someone to address some issues with the pool. To date over half of bill paid but with agreement that Freedom pools would contact me to apologise and send someone to look at pool/paving. To this day no attempt has been made by Freedom pools to make contact OR come out and assess problem (Sales guy live in same suburb!!!) Problem is that with companies like this... Once they have you money, they dont care what happens next as do not see us as "repeat customers" WRONG... Word of mouth advertising is very powerful and this is why sites like product review are important for prospective purchasers Wish I had used it myself.

Mo G.
Mo G.asked

Hi Freedom Pools, I am in the process of selecting a pool and one of your pools is in my short list. I have 3 questions that are not answered on your website or by the sales staff in your branch.
1) what is your warranty on the pool surface ? And what is covered ?
2) how do you deal with warranty claims / customer issues ? ( you review badly here )
3) Is there a body that provides consumer protection for swimming pools warranty issues / disputes?

Thank you.

6 answers
Freedom Pools
Freedom P.Freedom Pools

Hi Mo,
Please contact our head office in Perth on 9492 0600 and ask for the State Manager, Jeremy Traynor.
He will be able to answer these questions for you. Best Wishes Freedom Pools

Mo G.
Mo G.

Thank you for your reply. Are you not able to email the information to me or post it out ? I would prefer everything in writing if that isn’t too much trouble. Thank you .

Freedom Pools
Freedom P.Freedom Pools

Hi Mo, I am sure they can give you everything you need, but you will still need to call our office on 9492 0600 and ask for the State Manager, Jeremy Traynor. Best wishes

andy s.
andy s.asked

Pool installed 11 years ago has subsided on 1 side
Is this warranty

1 answer
Freedom Pools
Freedom P.Freedom Pools

Hi Andy,
Ground movement is something that can happen over many years, ground movement is not covered by warranty. If however you have any problems with the pool structure its self, please contact our office and we will help you out. Best wishes

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