- Verified customer
Great service by Benjamin Eizer
We had our swimming pool installed by Freedom Pool a few years ago. The process went smoothly. It gives my family so much fun in the hot summer days. We had issues with our pool this year , Ben went out his way to help us solving it. I couldn't thank him enough. He is a true professional!
Fabulous product and service.........
We have just had completion (pool fence inspector) on our beautiful Freedom Ambassador pool. Our build started on 17.09.19 and was handed over to us by Freedom on 17/10/19. We were lucky with no inclement weather to hold anything up and have been really impressed with the whole building process. From meeting with Paul to discuss pool shapes, filtration systems, colours and tiles, to Dale who came out to the sight and marked it all out, to Steve (thanks for relocating a much loved but 'in the way tree' for me -which is thriving) and Cory who di...d the dig out and placement of the pool, then Trae (hope that is spelt right) and Travis who did the install and then to Oscar and Jae for the equipment setup and final clean and hand over. To say it has gone 'swimmingly well' (pardon the pun) is an understatement. Nothing was too much trouble for any of the trades and each and every one of them has been polite, punctual and professional at all times. The office staff need a mention too, thanks to Debbie, Leigh and Liz for quick responses to any of my queries. We are very impressed with the manner in which our pool build was handled and will definitely recommend Freedom Pools at Springwood to anybody wanting to build a pool. Thank you everybody.
Best thing we did.
We use our 11m lap pool nearly every day from Sept to April. The solar heating increased our time of use. As my husband is FIFO I had to learn how to maintain the pool, which was not too hard. It is sparkling all year round. Great backup from Ben. Nothing was a problem. Installation a breeze.
Great Product, Great Service
The whole experience of having our new pool installed was excellent from all areas, sales, site visits, installation crew, hand over & office staff, I would highly recommend these guys if you looking for a hastle free pool purchase, excellent communication & work ethic.
Springwood - Amazing service Justeen
Absolute amazing service from Justeen from the start to the complete end! We have been extremely pleased with how authentic she was and would really like to thank her for all your hard work. She has kept her word from the start and has never let us down at all.
Justeen was honest from the start and never once tried to do a "sales pitch" she has been genuine and kept to her word and allowed us to make our decisions. I would highly recommend Justeen as your source of truth and if you are considering getting a pool. she is always willing to help and is so caring and understanding and actually comes to your house to look at where you want to place the pool. Best service by far
Freedom Pools Springwood QLD
We can not fault the service we've received from this company and its staff. The whole process from beginning to end was fantastic. Communication throughout was exceptional. Dale and Elizabeth went out of their way to help with any concerns we had. Our pool was completed on time to an exceptional standard. Peter from the landscaping company recommended by them also helped complete the process seamlessly. We would highly recommend Freedom pools Springwood to anyone looking at installing a pool.
Fantastic Service and Workmanship
Our 10 x 3m pool was installed by Freedom Pools and we are thrilled with the end result. Everything went like clockwork and to schedule. Everyone was very professional and the installation guys were amazing. Attention to detail was spot on! Our pool cover was installed by Elite who also carried out a great job! Thank you!
- Verified customer
Great Service Friendly staff who are always willing to help
We recently installed an entertainer 5.5 from Freedom. The pool install was exactly as outlined and completed on schedule. The pool landscaping was undertaken by Variety Landscapes and I recommend them to anyone installing a pool.
- Verified customer
A Freedom pool of perfection
Huge thank you to the team at Freedom pools in Springwood who have done an amazing job on the installation of our pool. We had a bit of a shaky start and were held back with weather and some delays in the manufacture of our pool shell but freedom were in contact the whole time so we knew what was going on and provided us peace of mind! The freedom pools team were prompt and of high standard in their workmanship, everyone was always friendly and nothing was ever too much trouble. Can hardly wait till its gets a bit warmer, we will defiantly be in our pool everyday!! Thank you for everything the team have done for us and I would happily recommend freedom pools to anyone interested in buying a pool!!
More than happy to recommend.
I am 2 hours away from Freedom Pools, and nothing was a hassle from start to finish. I was never placed in the "To Hard Basket"
I found everyone, from sales, to workers, to after sales service 10/10. Every body really made me feel welcome and nothing was to hard. Most importantly the after sales service, Brilliant. They are not a company that once they have your money you don't hear from them again, in actualy fact its the opposite. They will help you months after the install if anything arises. The company is run like a well oiled machine.
I would highly recommend Freedom pools.
- Verified customer
great finish following a bumpy start
My wife and I signed up for our Pool with Freedom in Kenwick Western Australia over 1 year ago. we opted to dig our own hole so we could have a good excuse not go to work on a few weekends as we are self employed. we set about digging the required hole twice the excavator had mechanical failure delaying the progress over several weekends.
Freedom sent a foreman to inspect the dig and we were advised the hole was not big enough, the next week it started to rain, we have a clay soil and a high water table within a week we had over 200mm of water...
Perfect Pool company and great after sales service
The pool is great quality and has given us many hours of great times i would not hesitate to reccomend freedom kenwick to anyone.
Great company with a great after sales service Ben is a credit to the company and always strives to get any issues resolved straight away. I have had a few contacts with Ben for some small issues and he has gone above and beyond to get these resolved. Sales training woukd be helpfull however to the sales team to ensure they arebselling you the correct equioment at time of purchase.
disgusting from start to not ever going to be finished
this is very detailed and the exact letter I wrote to Freedom pools
firstly, we had a quote from Narellan Pools then went to Freedom Pools Burpengary and spoke with A, wow he was great set our minds at ease was very informative lovely person, Narellan Pools quote was cheaper, but A was so great we went with him
we were told by A and I also have the email that we would be swimming by xmas but the surrounds would not be done, we were fine with this but did say if it couldnt be swimmable by xmas we would rather wait until the new year to start a...
Great after sale service
My family have used our freedom pool for the best part of 3/4 of a year for the past 15 years, this was a great investment. After 15 years my daughter noticed an issue with our pool. "it had a small crack near the deep end step. Initially I freaked out but after calming down I went back through my paperwork to notice I had a 35-year structural guarantee.
After phoning Ben from Freedom pools and giving him some photos and background, he sent someone out the same day to investigate. Soon after Ben notified me that this was under warranty, he se...nt Chris and Sam out within a week to rectify the problem. Ben was great to deal with as was Sam and Chris, the whole process was painless. Freedom even topped my pool up with salt after. I can't recommend these guys enough, if you're looking for a pool freedom is the only place to go!!! Thanks again to Ben, Chris and Sam. Regards Chris Martin.
Disgraceful Customer Service
A disaster pool installation by freedom pools in Springwood QLD. They dug the hole, installed the shell, back filled all while filling the pool up with water, so you could imagine the pool had loads of gravel and dirt in it, and it stayed that way for 3 weeks as the tradies had to leave because the office didn’t send out enough fittings so the pool stayed dirty without the pumps going to clean the water for 3 weeks! Then once going again the site got stopped by Elec company because they put the pool under a main power line to the house and a me...ter box in pool area which they should of known better. The manager said he would pay for the line to be moved which I have not seen yet 3 months on and at an extra cost to me of $2200 not happy that the manager lied to me. Now I have to pay the final $200 pool hand over as the said they won’t give me my pool compliant form! what a con held to ransom and will they pay me back? who knows. Wish I would of read all these other reviews first I would of gone with someone else. Do your homework and look elsewhere.
Bad experience wouldn't recommend
The process of signing up for a pool was no dramas. However once the pool was lowered in to our yard, there was dramas trying to get our pool connected and finished.
The tradies that were supposed to come finishing our pool were never booked, no one knew what stage our pool was at or which trade to send out next. We had handover before the backfill was completed. Which made a mess of our pool again, so we had to get a second pool clean. In the mean time we had to buy more pool acid within a week, while we waited for the second clean. The pool...
Rude and terrible customer service
In our recently installed pool the light did not work we contacted the Customer Service Manager to advise as of this to which he replied that he is "extremely busy" and that the light not working has been caused from our landscaper causing damage but as a "good will" he will have the light replaced at no cost but this will involve ripping up our pavers and we will have to have them re-laid at our own cost. I advised the Customer Service Manager that our landscaper did not do any damage to the light and our pavers will not be ripped up as the ca...bling can be access without removing the pavers. After several emails from the extremely busy Customer Service Manager who went on say it was all our fault the light was not working and they will be removing the pavers I requested a photo of the working light before hand over which he could not provide and then the emails were passed onto the WA State Manager who started his reply email with Dear T(my name removed) which he also went onto tell me how this was our landscapers fault and what a good will gesture that Freedom was doing. The tone of his email was very patronising and came across that I was a silly female who didn't know what I was talking about. He also advised they took aerial shots of our home showing the work being carried out on the pool area by our landscaper using a number of machines. No machines were used by our landscaper doing the brick paving. We did not sign any agreement for them to take photos so they have now breached our privacy. I advised the WA State Manager to stop being a key board warrior and wait until their maintenance person has been out to look at the light. Surprise Surprise, the light not working was Freedom's fault as the connector was not installed correctly and had to be replaced and pavers were not removed in order to do this as the cabling was run under ground beside the pavers. No emails have been received from the Customer Service Manager or WA State Manager to apologise to me for how we were treated and in fact that it was not our landscapers fault it was Freedom. I work in the building industry and if I ever treated and spoke to my customers they way these two did I would not have any customers left.
- ‹ Prev
- Next ›
Questions & Answers
What does the lifetime structural warranty actually cover?
Freedom P.Freedom Pools
Hi Nikki, the lifetime structural warranty covers the structure of your pool shell and it's construction. Thanks, Freedom Pools
Would it cover a 90 degree poly pipe elbow that is moulded into the fibreglass shell for a spa seat air line?
I'm looking for a pool company that won't cause me all of the stress I'm reading about!! Most of the companies I've read about the reviews are terrible. Are they all sub contracted out?
Freedom P.Freedom Pools
We know building a pool can be a stressful activity so we're eager to make sure it's as smooth as possible for you. If you're able to let us know which State you're located in we can have some talk you through the installation process, in some suburbs we do have contractors however a Freedom supervisor is always around to answer any questions or concerns you may have.
Mel if you are in Melbourne do not use any Freedoom Pools agents.We have had pool installed not finished taken almost 12 Months supervisor does not return calls and blames for any issues.
Hi I'm looking getting a freedom pool there seams to be negative reviews what area / office did you use
Perth. Just don't use freedom pools! They never installed the pool properly, leaking, and I'm currently in a court battle with them. They just don't care. Their contractors are 'cowboys' and don't have a clue how to install a pool. I had to hire my own tradesmen to fix the problems and I'm thousands of dollars out of pocket! Don't make the same mistake that I did. I'm happy to discuss further, if you like.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.