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Freedom Pools

Freedom Pools

3.4 from 122 reviews

See the Best Pool & Spa Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
62
4 star
11
3 star
5
2 star
3
1 star
41

Dreamcatcher

DreamcatcherWestern Australia

  • 3 reviews
  • Verified customer

Great service by Benjamin Eizer

published

We had our swimming pool installed by Freedom Pool a few years ago. The process went smoothly. It gives my family so much fun in the hot summer days. We had issues with our pool this year , Ben went out his way to help us solving it. I couldn't thank him enough. He is a true professional!

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypePool
See all answers

Iris

IrisSouth East Queensland, QLD

  • 2 reviews

Fabulous product and service.........

published
Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Iris, thanks for your 5 Star review. its great to hear that you had such a wonderful experiance with out team. we wish you many years of enjoyment in your freedom pool.

Anne

AnnePerth, WA

  • 3 reviews

Best thing we did.

published

We use our 11m lap pool nearly every day from Sept to April. The solar heating increased our time of use. As my husband is FIFO I had to learn how to maintain the pool, which was not too hard. It is sparkling all year round. Great backup from Ben. Nothing was a problem. Installation a breeze.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Anne, we are so pleased you are happy with your Freedom pool. We wish you many years of enjoyment and thank you so much for the 5 Star review.

Wayne C.

Wayne C.Central, SA

Great Product, Great Service

published

The whole experience of having our new pool installed was excellent from all areas, sales, site visits, installation crew, hand over & office staff, I would highly recommend these guys if you looking for a hastle free pool purchase, excellent communication & work ethic.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Wayne, we are very happy to hear that you had such a positve experiance dealing with Freedom Pools. we wish you many years of enjoyment in your new Freedom pool.


David

DavidSouth East Queensland, QLD

Springwood - Amazing service Justeen

published

Absolute amazing service from Justeen from the start to the complete end! We have been extremely pleased with how authentic she was and would really like to thank her for all your hard work. She has kept her word from the start and has never let us down at all.
Justeen was honest from the start and never once tried to do a "sales pitch" she has been genuine and kept to her word and allowed us to make our decisions. I would highly recommend Justeen as your source of truth and if you are considering getting a pool. she is always willing to help and is so caring and understanding and actually comes to your house to look at where you want to place the pool. Best service by far

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Thanks for your 5 Star review David, we are so pleased to hear you had such a great experience buying your pool from us. We wish you many years of enjoyment in your new Freedom pool :-)


Linda

LindaSouth East Queensland, QLD

  • 2 reviews

Freedom Pools Springwood QLD

published

We can not fault the service we've received from this company and its staff. The whole process from beginning to end was fantastic. Communication throughout was exceptional. Dale and Elizabeth went out of their way to help with any concerns we had. Our pool was completed on time to an exceptional standard. Peter from the landscaping company recommended by them also helped complete the process seamlessly. We would highly recommend Freedom pools Springwood to anyone looking at installing a pool.

  • +1
Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Linda, Thank you so much for your 5 Star review, we are so happy you had a great experience with our product and service. We wish you many years of enjoyment in your new Freedom swimming pool.


Branten W.

Branten W.Perth, WA

always Helpful

published

Thanks for all your help and support while carrying out the Instillation. Pool came out really well and they provided good support if any issues arise. Thanks again freedom pools

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool

Carole

CarolePerth, WA

Fantastic Service and Workmanship

published

Our 10 x 3m pool was installed by Freedom Pools and we are thrilled with the end result. Everything went like clockwork and to schedule. Everyone was very professional and the installation guys were amazing. Attention to detail was spot on! Our pool cover was installed by Elite who also carried out a great job! Thank you!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Enjoy your new pool Carole, happy to hear you are pleased with your Freedom Pool.

Stewart

StewartPerth, WA

  • Verified customer

Great Service Friendly staff who are always willing to help

published

We recently installed an entertainer 5.5 from Freedom. The pool install was exactly as outlined and completed on schedule. The pool landscaping was undertaken by Variety Landscapes and I recommend them to anyone installing a pool.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Enjoy your new swimming pool Stuart, we are so happy you love it.

Damian T.

Damian T.South East Queensland, QLD

  • Verified customer

A Freedom pool of perfection

published

Huge thank you to the team at Freedom pools in Springwood who have done an amazing job on the installation of our pool. We had a bit of a shaky start and were held back with weather and some delays in the manufacture of our pool shell but freedom were in contact the whole time so we knew what was going on and provided us peace of mind! The freedom pools team were prompt and of high standard in their workmanship, everyone was always friendly and nothing was ever too much trouble. Can hardly wait till its gets a bit warmer, we will defiantly be in our pool everyday!! Thank you for everything the team have done for us and I would happily recommend freedom pools to anyone interested in buying a pool!!

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Thanks for the great feedback Damian, we are so glad that you are happy with your experiance and your new pool.


Stephen

StephenPerth, WA

Very Happy

published

Very quick and hassle free exercise. Less than a week from earthwork to handover. No hesitation in unreservedly recommending Freedom Pools Kenwick. Our pool is the SAN Remo, exactly what we wanted.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Stephen, WOW thanks for leaving us such kind feedback. We're glad you had a great experience. Wishing you many happy memories around your new Freedom pool!


Lees

LeesSouth West, WA

More than happy to recommend.

published

I am 2 hours away from Freedom Pools, and nothing was a hassle from start to finish. I was never placed in the "To Hard Basket"
I found everyone, from sales, to workers, to after sales service 10/10. Every body really made me feel welcome and nothing was to hard. Most importantly the after sales service, Brilliant. They are not a company that once they have your money you don't hear from them again, in actualy fact its the opposite. They will help you months after the install if anything arises. The company is run like a well oiled machine.

I would highly recommend Freedom pools.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Lees, thank you for the wonderful feedback. It will be passed onto the WA team. Wishing you many happy memories in your new Freedom pool!


  • Verified customer

great finish following a bumpy start

published
Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Perfect Pool company and great after sales service

published

The pool is great quality and has given us many hours of great times i would not hesitate to reccomend freedom kenwick to anyone.

Great company with a great after sales service Ben is a credit to the company and always strives to get any issues resolved straight away. I have had a few contacts with Ben for some small issues and he has gone above and beyond to get these resolved. Sales training woukd be helpfull however to the sales team to ensure they arebselling you the correct equioment at time of purchase.

Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
See all answers
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Darren thank you for leaving us feedback. We greatly appreciate your kind words and the feedback will be passed on to the WA team! Have a wonderful weekend enjoying your new Freedom Pool.

Nomes

NomesSouth East Queensland, QLD

  • 3 reviews
  • 8 likes

disgusting from start to not ever going to be finished

published
Value for Money
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
See all answers
4 comments
Freedom Pools
Freedom P.Freedom Pools

Hi, thank you for taking the time to leave us feedback. Your concerns have been taken on board and will be passed on to the relevant team so that processes and procedure can be amended to avoid issues in the future. Thanks, Freedom Pools

Nomes
Nomes
Nomes
Nomes

warranty certificate states 6 year cosmetic warranty yet handover booklet states 3 year cosmetic warranty

Chris M

Chris MPerth, WA

Great after sale service

published
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Chris, we're glad that you've enjoyed so many happy years in your Freedom Pool! We stand by our products which are proudly made here in Australia. Thanks for choosing Freedom Pools!


Too sad

Too sadSouth East Queensland, QLD

Disgraceful Customer Service

published
Purchase TypePool
1 comment
Freedom Pools
Freedom P.Freedom Pools

Bad experience wouldn't recommend

published
Branch LocationWA
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi thanks for letting us know about your experience. We're sorry to hear you were not satisfied. Please send us a message with your contact details so that we can follow up. Thanks, Freedom Pools


Buddy

BuddyPerth, WA

  • 2 reviews
  • 1 like

Awsome pool great workmanship and great after service support

published

We use our pool once a week over the summer and the pool is relatively easy to maintain. Very happy with our purchase!

Branch LocationWA
1 comment
Freedom Pools
Freedom P.Freedom Pools

Hi Buddy, thanks for the great feedback. We're so pleased to hear it keeps you cool in the hot months! Enjoy


Tam

TamPerth

Rude and terrible customer service

published
Branch LocationWA
2 comments
Freedom Pools
Freedom P.Freedom Pools

Hi Tam thank you for letting us know. I believe we have addressed your concerns in another review. Thanks, the Freedom Pools team.

Tam
Tam

Page 1 of 7

Questions & Answers

Nikki H

Nikki Hasked

What does the lifetime structural warranty actually cover?

6 answers
Freedom Pools
Freedom P.Freedom Pools

Hi Nikki, the lifetime structural warranty covers the structure of your pool shell and it's construction. Thanks, Freedom Pools

Nikki H
Nikki H

Would it cover a 90 degree poly pipe elbow that is moulded into the fibreglass shell for a spa seat air line?

Dave
Dave

It definitely does not cover the fibreglass coating, they blame it on incorrect chemical balance - do NOT buy a Freedom Pool


Mel

Melasked

I'm looking for a pool company that won't cause me all of the stress I'm reading about!! Most of the companies I've read about the reviews are terrible. Are they all sub contracted out?

3 answers
Freedom Pools
Freedom P.Freedom Pools

Hey Mel
We know building a pool can be a stressful activity so we're eager to make sure it's as smooth as possible for you. If you're able to let us know which State you're located in we can have some talk you through the installation process, in some suburbs we do have contractors however a Freedom supervisor is always around to answer any questions or concerns you may have.
Thanks!
Freedom Pools

Marie
Marie

Mel if you are in Melbourne do not use any Freedoom Pools agents.We have had pool installed not finished taken almost 12 Months supervisor does not return calls and blames for any issues.

Dave
Dave

Do not use Freedom Pools the warranty is crap, try getting the gel coat repaired


Adam

Adamasked

Hi I'm looking getting a freedom pool there seams to be negative reviews what area / office did you use

3 answers
paul
paul

I used the kenwick one in perth had no problems with them .talk to grant the representative i used

Purple Tubbo
Purple Tubbo

Perth. Just don't use freedom pools! They never installed the pool properly, leaking, and I'm currently in a court battle with them. They just don't care. Their contractors are 'cowboys' and don't have a clue how to install a pool. I had to hire my own tradesmen to fix the problems and I'm thousands of dollars out of pocket! Don't make the same mistake that I did. I'm happy to discuss further, if you like.

Anthony P.
Anthony P.

Wow....
Not to sure if I want to go ahead with a freedom pool after reading all these reviews


Get an answer from our members and Freedom Pools representatives

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