13,262 reviews
A quality item, fair pricing and excellent regular delivery text follow up - with a friendly, courteous and efficient delivery team. A great experience and would recommend. Show details · 1
Just had my furniture delivered, and what an easy experience. Was notified the day before and received a call when the boys were 20mins out. Harley and Beyden, were well mannered, presentable and very friendly. Thanks team. Brett Show details · 1
Freedom shop its one of my favourite to go and enjoy the experience , Special thank you to Dylan L super friendly ,helpful,professional . Regards Oleg _April Concierge Show details
Reviews with attachments
David & Ryan expertly delivered our Buffet in a lift to our new apartment. We were impressed with their courteous manner, timely delivery and the communication prior to delivery. Highly recommend these 2 men. Regis Show reply
Efficient and careful delivery of a couch today by Jace and Matt, with a quick clean up. Thanks guys! Show reply
Liam and Shane were so careful, knowledgeable and helpful! Very happy with their delivery service and our new freedom furniture Show reply
Absolutely amazing experience from start to finish. The whole process was efficient, fast, reliable and an absolute pleasure to deal with. From the helpful advice in the showroom, to the logistics team keeping everything organised, right through to the delivery team who were professional and punctual, every part of the experience was seamless. … Read more · 1
The couch is beautiful and the customer service was exceptional. I genuinely cannot fault a single thing. Highly recommend!
Fast, clean, friendly and respectable delivery team. I was quite specific about my new flooring and they took the time and care to ensure all aspects were done with care. Cheyden and Harley were fantastic. I’ll be requesting them again as compared to other deliveries I’ve taken from other suppliers these guys were great! Can’t wait to finish off the room now our beautiful lounge has arrived. Show reply
The staff were attentive and knowledgeable. They made the whole experience easy and stress free. Jane and Nick were fabulous. Show details · 1
Fantastic in store service and delivery was quick. Delivery drivers unpacked and took all the rubbish away. Being able to track the delivery was so handy too Show details · 1
Had Jaspreet and Ammol deliver today and what lovely helpful men there were. The were courteous helpful and knowledgeable re set up - much appreciated Show reply
Absolutely incredible service. Communication in the lead up to delivery was fantastic. They helped me get the couch upstairs and unpacked it and took the boxes away. It’s my second order from freedom and I am completely blown away. Brenden was awesome. Show reply
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Jaspreet and Anmol were punctual, communicated well, tidied up, polite and careful. Show reply
These guys were polite and efficient. Got me a comfy couch no mess Show reply
Junior was a legend helped out so much from start to finish was easy to work with even took his number as he was so good Show reply
Excellent service, polite & respectful delivery men, happily unpacked daybed & took away box & put it in requested place. Very pleased with item & service thank you kindly. Meredith Show 2 replies
Beautiful Fisher Floor Rug 160x 230cm from Freedom, Marion, SA. Not what I went in for , but Brooke , sales consultant went above and beyond with my purchase Show details · 1
My lounge was delivered a bit later than I’d thought, the delivery guys were sensational and did an amazing job unpacking and setting up my new lounge. Couldn’t have asked for better or friendlier service Show reply
Latest follow-ups
My own fault, had a bit of a mix up and complications with some furniture and spoke to Dan at Moore Park Super Center. Dan went out of his way for me, kept me up to date and explained the process clearly. Nothing was a bother to him. What… Read more · 1
wonderful customer service Freedom! Happy with outcome and just wanted, once again to say big thank you to Dan, not many sales people like him. Will continue to shop and recommend Freedom Moore Park. Very satisfied.
Follow-up · Still very happy. Couch is a lot firmer than the one in store. But chair is excellent. Delivery was quick with the men setting up furniture for me and removing rubbish. Dan at Freedom, Moore Park was so happy to help me and went out of his way.
Really helpful staff – Merccy in Geelong is such a bubbly helpful woman, she makes shopping fun. Her enthusiasm is infectious and she provided a great service . Show details · 1
Follow-up · My leather sofas are a great addition to my home . The sofa bed is truly comfy . A cleaning pack arrived after delivery which has been great . The store is inviting with spacious lay out
"I cannot recommend Freedom Caringbah highly enough. Every visit is a genuine pleasure, largely thanks to the exceptional team. Each staff member I’ve encountered is incredibly knowledgeable, offering insights that make the shopping process seamless… Read more · 1
and professional. What I value most, however, is the way the products are curated. The displays are designed to inspire creative ideas, which is exactly what I need when I’m feeling stuck with my home decor. It is a beautiful, welcoming environment that consistently sparks my imagination. A five-star experience every time!"
Follow-up · It has a style, an environment that is relaxing, staff who are welcoming and very knowledgeable. I visit a few times per month. Sometimes to purpose shop and others for creative placement.
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Positive reviews
Apartment 01 sofa 2S glamour and Ottoman, oatmeal. Absolutely love these. They are well built, extremely comfortable and look amazing. I highly recommend this furniture. The delivery guys were fantastic, they communicated with respect and even set the furniture up. They are a credit to Freedom. Show details · 1
Faze and Dom were incredible! Service with a warm smile early in the morning. Quickly and efficiently navigated a difficult space with ease. Placed furniture and even took away the packaging. In their words ‘an A1 service’. Thanks guys, couldn’t be happier with the whole FREEDOM experience. Show reply
Chyden and Harley were great in assembling and placing our new couches. They were happy to assist in making sure the rug we had was in a good place too. Very happy with their service! Show details · 1
Negative reviews
Organised delivery not made - driver drove off without delivering our lounge we had waited 3 months for. Driver did not even talk with us to explain what was happening - instead took a photo on his phone while driving it and drove off. Phone call minutes later from the distribution centre secretary explained the driver felt there was nowhere to… Read more
park - had he stopped and asked as we were waiting in the driveway, we could have directed him to the vast on-site parking area, the parking space big enough for him across the road or the public car park next to our residence. Driver refused to come back even with this knowledge. One week later and still having trouble getting answers of where the lounge is and when we will receive it. Communication only via email and being given the runaround. Absolutely terrible service and rude and lazy delivery company that Freedom uses!
Disappointed in the attitude and communication from both drivers. They called to say they had arrived at 246pm where I advised them I was at work and my partner was 5 minutes away picking our son up from school and would be home in 5 minutes. They said ok, then called back at 251pm, understandablu, but extremely rude telling me they wanted… Read more
approval to leave it at the front or to reschedule it. I asked them to wait as my partner was less than a minute away. They then continued to call me multiple times within the span of 1 minute to where I answered as my partner arrived, then he hung up.
I understand the schedule and the notification that we received but they arrived at school pick up time and had no appreciation for that. If they were calmer, we could have had a better interaction but one was rude, the other agreed then at the end they were both rude basically shouting at me over eachother repeatedly trying to get my approval to leave it at the door. We paid for delivery services, so that was not ok.
The product itself, amazing.
Hi Laeren, Thank you for your feedback, and we apologise… Read more
Very disappointing experience with Freedom Furniture. A faulty item reported in March is still unresolved over 2 months later. Endless delays, poor communication, being passed between customer service and store, and no accountability. Initially offered store credit for a faulty discontinued product, then repeatedly told “the store will contact… Read more
you” which never happened. Now even the refund process is complicated.
Definitely reconsidering shopping with Freedom again.
Hi Jen, Sorry to hear about the ongoing issues, waiting… Read more
Recent reviews
Awesome delivery service and install by Mario. Quick, efficient and friendly. Assembled and set up where we needed the table and took away all the rubbish. Top man Show details · 2
A wonderful experience at Freedom. We were served by Aileen, who was outstanding in her service, knowledgeable and thoughtful, with a specific focus on our personal needs. Was friendly, and super helpful, and as a result, we bought a beautiful lounge setting for $6,000! Thanks to Aileen for her exceptional service, Chris Show details · 1
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Hi Rochelle, We're very sorry to hear about your… Read more