Freedom Retractable Screens

The screens weren’t fitted by us but by the previous owners, so when we bought the place and could see how badly worn they were, we thought we’d replace the mesh for a bit of TLC. I misread the extortionate quote and agreed to $1200 for four screens. (Two doors worth) - that was my first mistake. Then in comes Grant - after a few weeks I saw the… Read more

screen was damaged (bulbous but not torn). I have two dogs and a toddler so it could have been any one of them! No big deal - I asked for a fix and all I got was a barrage of statements “well something has run into it !” ….. I know Grant, that’s why I’m contacting you. I was willing to pay. But after a further 30 minutes of re-iterating “somethings run into it” I got the impression he didn’t want to fix it.

We ended up fixing it ourselves and for a fraction of the cost.

I wouldn’t recommend using them and quite frankly, even if the competition is more expensive, I’d rather go with them.

Abysmal.

We are very happy with our new retractable flyscreen - it’s sleek, stylish, and of outstanding quality. Bruno from Freedom Retractable Screens did a fantastic job: he was punctual, polite, and incredibly efficient with the installation. We’re especially grateful to have it installed just in time for spring and summer, and it’s already transformed… Read more

our outdoor space while allowing our kids to play basketball without hitting the window. If you’re looking for a premium, long-lasting screen with exceptional service, we couldn’t recommend Freedom Retractable Screens highly enough!

I chose Freedom Retractable Screens recently to install fly screens to our doors in our new house. We installed 2 Infinity Zipline screens to a set of sliding doors and a set of French doors. We had spent extra money on double glazed windows and they were able to find a solution that prevented drilling into the door frames. They were knowledgeable… Read more ·  1

and professional throughout the process and I would certainly recommend. We've only had them installed for a week but they seem to work great so can't wait to get heaps of use out of them over summer.

Ryan came out and serviced my screens. He was very thorough and did a great job. Ryan was very knowledgeable and very friendly to boot. I would highly recommend your products and thanks for a great experience. Show details ·  1

I do love these screens - they look great and are very functional and solve a common design problem (needing screens without wanting the ugliness of screen doors). And the service is very good from the office and the installers. Only concern is they do break fairly easily (usually through the mesh becoming detached or being torn) so aren't that… Read more

that great when you have kids, pets or in high traffic areas. And unfortunately the cost of replacement has become far too high (a section of detached mesh on a 1.5 m wide french door can mean over $700 as the whole screen area has to be replaced), so we won't be installing these screens again in the future. I'm hoping that a more reasonably priced option is available in the future, or that there is a method to repair the mesh if it becomes detached (have had to do this 3 times in 8 years on a door in a high traffic area) rather than having to pay for an entire replacement.

Repair man was extremely helpful – Repair service man who services southern Gold Coast & northern NSW was excellent. Paying full amount for the repair before delivery was not a good start !

Good until you have to repair them – I have freedom blinds built into two town house i built. They have been good and solved a design problem very well however i have come unstuck when needing to repair them due to ripped screens. In 2020 it cost $500 to get a replacement canister installed, a tidy sum i thought. However in 2023 it is $1900. Screens ripped for 2, reasons dog couldnt… Read more

see it and ran into it and then some rough handling. If spare parts and instruction videos could be made available then they may become affordable again.

One retractable screen was damaged by a window cleaner and a 4 other screens needed maintenance as a result of exposure and proximity to the beach. Everything was handled professionally and with care by Ryan. Excellent communication and coordination throughout the process by Michelle. Very happy. Show details

the team has been amazing. the product is great and the installer (Ryan) have done a fantastic job. Michelle was also super good and helpful to ensure eveythign was done properly. Show reply

Freedom Screens, once again, did a great job servicing our retractable screens. Ryan was very efficient and did more than what one would normally expect in a service. I wouldn't hesitate to recommend the people I dealt with - Michelle and Ryan. Show reply

Excellent service and an excellent product. I could not be happier with Dave's team. The attention to detail from initial planning and quote through delivery and installation was great. The team installed motorised smart screens, as well as a zipline screen, and I'm really happy with the product, it looks fantastic and works very well. Show details ·  1

I can say only good things. Quick service, reasonable price, beautiful quality! I’m so happy with going with Freedom for our retractable screens. We’ll be back again if we need more and recommending to friends and family. Show reply

Very happy with our replacement screens in the Tuff Mesh up grade, & the very professional workmanship of Dane he was friendly & very knowledgeable of the product. Show details ·  1

I had to have the mesh replaced in a sliding screen on my front balcony. I chose a smaller mesh than the previous one, and it seems to be working well. The new screen and frame match in perfectly with the existing door frames and tracks. Show reply

The whole experience was so simple and professional. We needed a replacement screen and all my details and specifications were on file from years ago thanks to Michelle. Great friendly service no mucking around straight onto it and the installation was awesome. Dane provided advice on maintaining the new screen which was awesome. Such a great product to have installed we couldn't live without it. Show details ·  1

We recently had retractable screens installed by Freedom, and the entire experience was fantastic. The installer was very professional, did a clean and tidy job, and was such a nice guy—friendly, respectful, and easy to deal with. The screens look amazing and work perfectly. We’re extremely happy with the result and would highly recommend this service to anyone looking for quality workmanship and great customer service. Show reply

Smart system, the screens are very effective and look good when the sliding doors are open as the screens are almost invisible. Just be aware they are not as robust as regular screens. We needed to have the sceens replaced as the bottom frayed probably as my daughter's dog pushed on it. Customer service is very good but it it did take a long time for the new screen to be manufacured and it was pricey. The installation itself was very quick. Show details ·  1

The screen was almost 4m across a bifold door opening, the quote was reasonable, the measurement was accurate and the installation was done without complications within a few weeks. We have had Freedom Screens across 3 large sliding doors at our previous home for about 10 years and had found them to be very effective and stood up well to daily… Read more ·  1

use and the occasional accidental attempts to walk through them when closed. I am happy to recommend the products, and the sales and installation staff.

Very pleasing to deal with a company that offers a high quality after sales service for the supply , repair and servicing of several Freedom retractable screens at my Gold Coast residence. From supply to installation I was regularly kept informed of timing , support with product selection and after installation maintenance recommendations. The… Read more ·  1

professional trade skills, attention to detail and care that Ryan the install technician performed during the installation process is a rare customer service nowadays. Great to know that there is a backup repair service of this high quality on the Gold Coast. Five stars from me in all aspects. Well done Freedom Screens Gold Coast.

Dane was on time, and explained everything as he worked. He did a great job and kept adjusting until the screen was perfect. One of the best tradies we have had. Show details ·  1

We love our retractable screens from Freedom! They look great - no nasty extra framing spoiling the view - and really keep the insects (including midges) out. We had a problem with one very large screen sticking but Freedom have done everything they could to solve this. A very responsive company and our installer (Grant) was very knowledgeable and personable. Show details ·  1

We are very pleased with our purchase of a Freedom retractable screen. A Freedom retractable screen is an excellent product: functional, attractive and unobtrusive Freedom people were professional: courteous, knowledge and meticulous And finally, the process was seamless from enquiry, measure and quote to installation. Show details ·  1

Amazing Product & Exceptional Service – Our retractable screen doors look absolutely amazing! The team at Freedom Retractable Screens were super professional and easy to deal with from quote to installation. Show details ·  1

Great service from a real professional gentleman – Have given great service and work well. This repair due to human error like walking in to screen opened out. Repairer was Peter Roucher. A very nice gentleman, great at his job and actioned a neat repair. The screen works well again. Peter volunteered suggestions which help us with maintaining the multiple screens we have. Show reply