Brilliant product, the way to go.
Friendly and expert staff, brilliant product that is the way to go, particularly for bi-folds and open areas. So happy we went with Freedom.
amazing product! absolute game changer
screen has only been in for a couple of weeks but already has paid for itself! there is nothing better than sitting in the lounge room listening to the birds, crickets and night creatures without the fear of being eaten by mosquito's and without being bothered by flies!
Very poor service makes the product overly expensive and poor value
I purchased 3 large Freedom retractable screens five years ago for my outdoor living area - at very substantial cost. I had ongoing problems with them not opening properly, and the service was not good. Now, one has ripped right across the bottom and I am up for a huge repair cost. The supplier now tells me the problem is salt build-up in the track - a hazard of beachside living. Apparently, we should have been pouring hot water right along the track regularly.
Well, why didn't they tell us that when they installed the screens?
A product is only as good as the service behind it, and failing to tell buyers about KNOWN problems and the appropriate preventative maintenance requirement brands a supplier negligent.
Don't know how I lived without it!
Hayden from Freedom Screens Richmond provided a professional quote, then later delivered and installed exactly what he promised. His work and manner were excellent. The screen looks amazing and is even better than I'd hoped. I couldn't be happier with the product and service. I'm looking forward to a summer without bugs!
Exactly what we wanted
Andrew from Freedom Screens Sunshine Coasts took us through the process so well. Professional, knowledgeable and so customer focused. Explained everything well, nothing was a problem that couldn't be resolved.
Everything went according to plan and installed right on time. We would highly recommend both the brand and the company.
Terry at Coolum
High Quality Screens
Andrew has a professional approach and a high quality product; installation was excellent and issues addressed quickly, resulting in a very happy customer. All expectations met and highly recommended.
Perfectly Installed; Perfectly Happy
Andrew went above and beyond, conscientiously fitting my retractable screen, making a perfect job of it. I couldn't be happier with the product or Andrew's work.
We had 3 Freedom retractable screens installed 5 years ago and couldn’t be happier. Quoting and installation was quick and easy. Love the feeling of not being trapped behind ugly screens they really do bring the outdoors in. They have proved their strength having to contend with 4 young children! We did have 1 incident where a friend accidentally walked into the screen, broke her glasses but screen stayed perfectly intact. I would certainly recommend this product.
No nick name
A job well done .a professional approach to this project with the sales team being informative and speedy in delivering a great product ,thanks from David and Gwen .
Love our retractable screen
Andrew and his crew were efficient and extremely helpful. All our screens fit perfectly but the retractable screen is the best! It is sooo beautifully done most people don't even know it's there. We can now open our retractable doors to access the outdoor open space with no bugs! In addition, all screen frames perfectly match our existing doors so the installations look like they were installed in the original build, which was over 10 years ago. I absolutely recommend Andrew and love his products.
Lasts approximately 12 months
We had a freedom screen installed in Feb 2017 after a recommendation from Doors Plus at Macgregor. It has now come apart from the track in the back half of the top and bottom of the screen and will no longer retract. They even cut the door frame to put it in, we agreed at the time thinking this would last a lot longer. An installer came to look at it today and advised it would $450 to replace the screen as it’s 2 months outside warranty. It cost $1,400 to install and throwing away another $450 for something that will potentially only last another year seems like madness. Better to cut my losses and consider myself suitable ripped off with a damaged doorframe for good measure. Of course we were given the line that someone must have walked into it, however, we know that’s not the case as it’s only my two of us living here and given it’s falling apart in the back half, not the front half where the entrance is, makes it highly improbable.
The quoting process was simple, turnaround times were as quoted and Hayden was brilliant during install. Thank you, highly recommended.
After initial quoting issues, Freedom Screens have reached out to rectify the problem. I will edit the review post install.
Top product and after sales service is AMAZING!
Fantastic product, we originally installed cheaper screens and after about 4 years of stressing about them and much damage to them, we replaced our cheaper screens with Freedom's and the difference is huge. This is a quality product, easy to operate and we don't have to worry anymore when we have guests over that they may damage the screens when going in or out. We have had to ask Andrew back for a couple of minor issues and he is a fantastic guy, explained things clearly to us, showed me the best way to keep them clean and just very professional. I do not know him personally and he did not ask me for this review, that's how impressed I am!
Screen running strong after years
I had Phantom screens install a screen for my balcony about 7 years ago. They did a great job and came back for a service to seal up some gaps. Since then the screen has been going strong and had no problems. Well worth the money and it mad my place look so much better.
Way too expensive and poor customer service.
After 3 weeks of trying to get in touch with this company to schedule a quote, for a retractible screen. Quote was ridiculously high, so I asked for discount and if I needed everything as quoted (i.e. could it be done in a cheaper way?), was told that they would review and revert back, however they were not likely to offer a discount as it was peak season. They only discount when they cannot find work. In addition they wanted to charge me $310 extra for installation, extra aluminium piece and non-standard colour (even though the colour was a standard powdercoat colour). In my opinion, the lack of discounting when busy is another form of 'price gauging' (its artificially increasing prices without justification), which I personally find unethical.
After calling the SalesRep several times, never to get a return call or any follow up, I got a competitive quote from Eclipse (based in Dandenong, Melbourne) for a similar screen (arguably slightly less quality) for half the price, without the extra charges (inclusive of installation, additional aluminium & any available powdercoat colour).
I would have paid a little more for the Freedom product but not with all the extra charges and poor customer service.
Love our new screens!
Andrew and Jack of A Retractable World, Sunshine Coast provide a great service. Friendly, polite, fully informed on the product who worked tirelessly through high heat and humidity and many annoying mosquitoes until the job was done. I particularly appreciated the time and due diligence they took to make sure the fitting was done well, i.e. plumbed, level and squared. We are thrilled now to have these beautiful screens to keep out the said annoying mossies! They work perfectly and add a new spatial dimension to our way of living, opening the house up further to take in more of the beautiful outdoors. It's an excellent product with a great two-man team whom I have no hesitation in recommending.
Retractable screens and roller blinds
Extremely happy with the product and service. Andrew Bryce of A Retractable World on the Sunshine Coast did a fantastic job. Our farm house is a bit out of square and he fitted 2 Prowler proof doors 3 sets of retractable screens on French doors and 3 large retractable screens on bifold doors plus roller blinds,, The service was second to none. We were fully informed from when we received the quote to when they were fitted. Very, very impressed with the service friendliness' and quality of product. Highly recommend Andrew and Freedom Screens
Absolutely wonderful screens and installation
These screens are exactly what we needed. They are firm, easy to operate, obviously of a very high quality and the frames are pretty unobtrusive. The communication was great and Andrew and his offsider Jack did a wonderful job installing them. Andrew was helpful and pleasant all the way through. We are very happy.
The only downside was the reluctance of the parent company to supply marker dots (necessary particularly for families with children for screen closure alert). An odd shortcoming especially given the expense of the product.
Otherwise, great all round.
Great all round
We previously used another company for our large Retractable flyscreen and had always been disappointed with the quality. We then arranged Freedom to replace the screen and their staff were friendly, knowledgeable and very helpful and their product is far more superior and functional. It was a great experience with a great result and we love our new Retractable screen
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