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Freedom Screens
3.9 from 57 reviews

Reviews

Review distribution

5 star
39
4 star
0
3 star
4
2 star
2
1 star
12

Sarah

SarahGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Impressive screens

published

John from Freedom Screens in Richmond came out to quote a screen for our bifold door. He took the time to explain the system and colour match the wall housing to our door, he also brought a sample so we could see how it works. The system rolls away when not in use and looks much cleaner than a regular fly screen. The screen was a bit more expensive than other quotes but the stronger mesh option got us over the line and I'm glad we went with Freedom as we have an active dog who has already run into the screen and bounced straight off, no damage.

Product Quality
Job Satisfaction
Customer Service
1 comment
Freedom Screens
Kathy T.Freedom Screens

Hi Sarah. Thank you for your review and we're glad you're happy with your Freedom screen.


Macca

MaccaGeelong

  • 3 reviews

Great product

published

I should have posted this review two years ago when we had the screens installed. I had done some research on screens and felt that Freedom Retractable screens would be a good option for our large sliders. Mark, from the Geelong franchise came, measured and installed the screens which have been excellent for us. Mark was professional courteous and knowledgeable and I am just about to contact him for another quote for French doors. Well done Mark and Freedom

Product Quality
Job Satisfaction
Customer Service
Return Claim MadeNo
Store LocationGeelong
See all answers
1 comment
Freedom Screens
Kathy T.Freedom Screens

Thanks for taking the time to post Macca. Much appreciated!

James

JamesSouth East Queensland, QLD

  • Verified customer

Brilliant product, the way to go.

published

Friendly and expert staff, brilliant product that is the way to go, particularly for bi-folds and open areas. So happy we went with Freedom.

nigele

nigelebulli

amazing product! absolute game changer

published

screen has only been in for a couple of weeks but already has paid for itself! there is nothing better than sitting in the lounge room listening to the birds, crickets and night creatures without the fear of being eaten by mosquito's and without being bothered by flies!

1 comment
Freedom Screens
Kathy T.Freedom Screens

Hi Nigele,
Thanks for taking the time to post a review. We're glad you're happy with your screen.


MrsC

MrsCAU

  • 39 reviews
  • 42 likes

Very poor service makes the product overly expensive and poor value

published

I purchased 3 large Freedom retractable screens five years ago for my outdoor living area - at very substantial cost. I had ongoing problems with them not opening properly, and the service was not good. Now, one has ripped right across the bottom and I am up for a huge repair cost. The supplier now tells me the problem is salt build-up in the track - a hazard of beachside living. Apparently, we should have been pouring hot water right along the track regularly.

Well, why didn't they tell us that when they installed the screens?

A product is only as good as the service behind it, and failing to tell buyers about KNOWN problems and the appropriate preventative maintenance requirement brands a supplier negligent.

7 comments
MrsC
MrsC
MrsC
MrsC
MrsC
MrsC

AlliT

AlliTGreater Melbourne (Inner), VIC

  • 4 reviews
  • 5 likes
  • Verified customer

Don't know how I lived without it!

published

Hayden from Freedom Screens Richmond provided a professional quote, then later delivered and installed exactly what he promised. His work and manner were excellent. The screen looks amazing and is even better than I'd hoped. I couldn't be happier with the product and service. I'm looking forward to a summer without bugs!

1 comment
Freedom Screens
Kathy T.Freedom Screens

Hi there - So glad you're happy with your screen. I'll pass your comments on to the Victorian team.


Brian Jones

Brian Jones

  • 2 reviews

Exactly what we wanted

published

Andrew from Freedom Screens Sunshine Coasts took us through the process so well. Professional, knowledgeable and so customer focused. Explained everything well, nothing was a problem that couldn't be resolved.
Everything went according to plan and installed right on time. We would highly recommend both the brand and the company.

1 comment
Freedom Screens
Kathy T.Freedom Screens

Thank you for taking the time to review your experience Brian. I will pass on your comments to Andrew.


High Quality Screens

published

Andrew has a professional approach and a high quality product; installation was excellent and issues addressed quickly, resulting in a very happy customer. All expectations met and highly recommended.

1 comment
Freedom Screens
Kathy T.Freedom Screens

Hi Terry. Thanks for taking the time to review your experience. It's much appreciated.

Perfectly Installed; Perfectly Happy

published

Andrew went above and beyond, conscientiously fitting my retractable screen, making a perfect job of it. I couldn't be happier with the product or Andrew's work.

1 comment
Freedom Screens
Kathy T.Freedom Screens

Hi Kate. Thank you for the feedback. I will pass this on to Andrew.

Fantastic screens

published

We had 3 Freedom retractable screens installed 5 years ago and couldn’t be happier. Quoting and installation was quick and easy. Love the feeling of not being trapped behind ugly screens they really do bring the outdoors in. They have proved their strength having to contend with 4 young children! We did have 1 incident where a friend accidentally walked into the screen, broke her glasses but screen stayed perfectly intact. I would certainly recommend this product.

1 comment
Freedom Screens
Kathy T.Freedom Screens

So happy you are enjoying your screens. Thank you for the feedback.


Perfect screen

published

A job well done .a professional approach to this project with the sales team being informative and speedy in delivering a great product ,thanks from David and Gwen .

1 comment
Freedom Screens
Kathy T.Freedom Screens

Thank you for taking the time to review your experience. Much appreciated David and Gwen.


Love our retractable screen

published

Andrew and his crew were efficient and extremely helpful. All our screens fit perfectly but the retractable screen is the best! It is sooo beautifully done most people don't even know it's there. We can now open our retractable doors to access the outdoor open space with no bugs! In addition, all screen frames perfectly match our existing doors so the installations look like they were installed in the original build, which was over 10 years ago. I absolutely recommend Andrew and love his products.


Mugi

MugiBrisbane

  • 3 reviews
  • 9 likes
  • Verified customer

Lasts approximately 12 months

published
4 comments
Mugi
Mugi

Interesting how many positive reviews are not verified customers and sound like a TV commercial.

Freedom Screens
Kathy T.Freedom Screens
Mugi
Mugi

Tim

TimMelbourne

Great job!

published

The quoting process was simple, turnaround times were as quoted and Hayden was brilliant during install. Thank you, highly recommended.

1 comment
Freedom Screens
Kathy T.Freedom Screens

Thank you for sharing your experience Tim.

Jim

JimBrisbane

Quoting Issues

published

After initial quoting issues, Freedom Screens have reached out to rectify the problem. I will edit the review post install.

Jo OBrien

Jo OBrienSunshine Coast

Top product and after sales service is AMAZING!

published

Fantastic product, we originally installed cheaper screens and after about 4 years of stressing about them and much damage to them, we replaced our cheaper screens with Freedom's and the difference is huge. This is a quality product, easy to operate and we don't have to worry anymore when we have guests over that they may damage the screens when going in or out. We have had to ask Andrew back for a couple of minor issues and he is a fantastic guy, explained things clearly to us, showed me the best way to keep them clean and just very professional. I do not know him personally and he did not ask me for this review, that's how impressed I am!

1 comment
Freedom Screens
Kathy T.Freedom Screens

Hi Jo. Thanks so much for sharing your experience.


Screen running strong after years

published

I had Phantom screens install a screen for my balcony about 7 years ago. They did a great job and came back for a service to seal up some gaps. Since then the screen has been going strong and had no problems. Well worth the money and it mad my place look so much better.


J.M

J.MCoburg, VIC

  • 23 reviews
  • 18 likes
  • Verified customer

Way too expensive and poor customer service.

published
2 comments
Freedom Screens
Kathy T.Freedom Screens
J.M
J.M

Well good to see that you're honest enough to concede that you over-charged and struggle with poor customer service. Hopefully you can resolve your issues and improve for future customers. Thanks for responding.


Susie

SusieConondale Qld

Love our new screens!

published

Andrew and Jack of A Retractable World, Sunshine Coast provide a great service. Friendly, polite, fully informed on the product who worked tirelessly through high heat and humidity and many annoying mosquitoes until the job was done. I particularly appreciated the time and due diligence they took to make sure the fitting was done well, i.e. plumbed, level and squared. We are thrilled now to have these beautiful screens to keep out the said annoying mossies! They work perfectly and add a new spatial dimension to our way of living, opening the house up further to take in more of the beautiful outdoors. It's an excellent product with a great two-man team whom I have no hesitation in recommending.

1 comment
Freedom Screens
Kathy T.Freedom Screens

Thank you for taking the time to review your experience with Freedom Retractable Screens. I will pass on your thanks to our fantastic team on the Sunshine Coast.


Retractable screens and roller blinds

published

Extremely happy with the product and service. Andrew Bryce of A Retractable World on the Sunshine Coast did a fantastic job. Our farm house is a bit out of square and he fitted 2 Prowler proof doors 3 sets of retractable screens on French doors and 3 large retractable screens on bifold doors plus roller blinds,, The service was second to none. We were fully informed from when we received the quote to when they were fitted. Very, very impressed with the service friendliness' and quality of product. Highly recommend Andrew and Freedom Screens

1 comment
Freedom Screens
Kathy T.Freedom Screens

Thank you for your kind review Willy! I will pass your thanks onto Andrew.


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Questions & Answers

JennyW

JennyWasked

Geelong distrubor details please

1 answer
Freedom Screens
Kathy T.Freedom Screens

Please call our Victorian Distributor on 03 9428 6320 or email at info@freedomscreensvictoria.com.au.


Steve M.

Steve M.asked

Is the sa freedom branch 1/38 North East Road, Walkerville SA 5081 still operational the wife has rung several time on the 1300 no. And 08 8 no. And emailed and no reply.

Thanks
Steve

2 answers
MrsC
MrsC

Try calling (07) 5598 3575. That's the corporate office. I found them very helpful.

Freedom Screens
Kathy T.Freedom Screens

Dear Steve,
Unfortunately the SA distributor has closed their business. We have a new distributor who can be contacted on 08 8443 4000.


Deepthika L.

Deepthika L.asked

Hi I live in Newcastle. Can I have a rough estimate for a retractable fly screen that is 4.8m x 2.4m? Thank you.

1 answer
Freedom Screens
Kathy T.Freedom Screens

Dear Deepthika,

Thank you for your enquiry. Could you please contact our Newcastle distributor, Daniel Ballaam, on 02 4388 1547. He would be happy to provide a quote and advice.

Cheers.


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Details

CategoryPhysical Shops and Door & Window Shops

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