Freedom VIC, Essendon

Amazing customer service from Elton today who went above and beyond in assisting us with purchasing curtains for 4 rooms in our house. Can’t believe how easy it was with his help - will definitely recommend Freedom to friends. Show reply

Recent purchase of the Apartment 1 lounge in white, as displayed in store. Comfortable and modern look. Material feels nice. Disappointed with the rudeness of the delivery drivers and lack of care of product during delivery. They got my white lounge all dirty. Otherwise, happy with product! Show details

Paid for item from Essendon store via Online Payment on website which states it can take up to 24hr for payment to process. Within that time the Manager returned item to floor and sold it and refusing the rectify their mistake and replace at price I have paid. 2 weeks gone now, still not rectified and Freedom still have my money.

Was looking for outdoor furniture,lounge set and high table with chairs . Got exactly what we were looking for . Good quality, easy delivery and assembly and looks great quality and craftsmanship. Show details ·  1

The service was good - I already knew what I wanted to buy, and the sales person assisted me with an additional impulse purchase. There was a subsequent issue with the purchase, related to MyFreedom vouchers - whilst this matter was rectified, I couldn't say that it was well handled, but this was not the fault of the salesperson. The range at… Read more ·  1

Freedom is excellent, and having purchased items at another store for some years, I've always been happy with the quality.

Kathryn from the Essendon store was really helpful assisting us in selecting our couches and bedroom settings for our house. She took her time to help us pick considered pieces and when they arrived on over weekend everything fit and looked beautifully. We purchased the Sorrento sofa bed couch in Alpha light grey and it’s beautiful. The delivery… Read more ·  1

guys did find it challenging to get into the however that’s because of the weight of the couches and they did an amazing job. Overall we had a wonderful experience shopping with Freedom.

Staff were easy to find in the store and attended to all our requirement. The only downfall is the time we have to wait to get our furniture and having to pay full in advance. Show details

Good sales experience ruined by after purchase customer service – A company called 'Freedom' that can't even grant a tiny bit of freedom to its customers to make a simple change within 20 hours of placing an order. Oh, the irony! The salesperson was great—knowledgeable and very helpful. We placed an order in-store on Sunday and called Monday morning to request a change to the color of the sofa we selected.… Read more

However, we were told it couldn’t be done. Not allowing a customer to make a simple change to a $5,500 order within 24 hours is absolutely absurd. I’d recommend spending your money elsewhere!

What a joke, the worst customer service!!! Shame on you freedom – I ordered the MOMBA Leather Modular Sofa through DFO Essendon. I waited around 6months ++++ for the delivery. I’ve owned it for under a year so it is still in warranty!!!! I put in a claim in regards to the sofa. Some issues that it has an inspector came out for three minutes. Took photos of the tags and agreed on everything that I had… Read more

said and did say that that should not be happening and it is in great condition and also said that these particular couches have lots of these issues which I find absolutely ridiculous. I did explain to them and him that it is in a viewing room that no one sits on it only gets dusted. So yes it is in very good condition. He also gave me his number and said that he can do the repairs on it! To me at sounds like they purposely write up a report that they know freedom won’t accept so then they can get a job out of it and make the customer pay!!!! Customer service contact me in regards to my claim and says that there is nothing that they can do as it is not a manufacturing issue that it is wear and tear. I explained my frustrations that no one sits on and that I have gone around to 2 freedom stores and checked out their display couch that is on floor and looks nothing like mine. How was that wear and tear considering multiple people sit on the couches in the freedom store, and it looks better than mine and it’s the way it got delivered and all customer service said why didn’t you do it sooner I told her I’m still in my warranty period it does not matter when I lodge the claim as long as I am I warranty period absolutely disgusting service. They have left me no choice but to come on this platform for them to rectify the issues but at this point, I’m just demanding a full refund. If I don’t get this resolved, I will go on every platform and make sure everyone hears about this. Thanks freedom…. To anyone that wants to purchase anything I advise you to go and shop somewhere else…..

The service we received was great, not too pushy, listened to what we were looking for and provided a variety of options and opinions to help make a choice. The store at DFO is currently undergoing renovations so there was a smaller range of items than I was expecting. Show details ·  1

Friendly, patient staff. Was a bit overwhelmed as the store was quite overcrowded with stock, however, the staff supported me well with making the right decision on my couch. Got a great deal on the couch and it arrived earlier than estimated delivery date! Couch is firm, comfortable and just what we were expecting. Would recommend. Show details ·  1

We love our new couch! We made the perfect choice ordering the Tomi Sofa, stylish, comfortable and the service received at Essendon Freedom was nothing short of professional. Would highly recommend to anyone looking for a great Sofa. Show reply

Carmel was incredible, I rang last minute to organise an order for a sofa bed and Carmel went out of her way to ensure I secured the discount and product. I was easily able to pay for the sofa online. Thank you so much for your help! Show reply

I’m very satisfied! The staff were friendly and professional, and the delivery was fast and hassle-free. Everything was exactly as expected, even better. A truly excellent shopping experience! Show details ·  1

Walking in I was greeted and asked if I needed assistance. Advised I was browsing and was left to it which was what I wanted. I then saw a sofa I liked and again was approached which was helpful. I ended up buying a sofa, a coffee table and two arm chairs. It was made easy with the Eltons help. I now am awaiting delivery. Show reply

I ordered some Maxwell Williams noodle bowls and when I went to pick them up some were slightly chipped. The staff were really friendly and helped me to exchange them without any issues. Show details ·  1

Best customer service – If I could give more stars in this rating I would. I have been shopping around for furniture and the customer service I received in this store can’t be compared to any other. I went into the freedom store in Preston to purchase a set of couches which I liked which were on sale. I was in the store for over half an hour and was not approached by… Read more ·  1

one person. There was over 5 people in the store chatting around the service desk and when I asked them for help I felt like an inconvenience. Eventually someone helped me and she was nice however it was rushed and once I left I was never contacted and then found they sent me an email calling me by a completely different name. I didn’t care about the sale at this point, I was so turned off I didn’t want to go back. A couple weeks later I was in Essendon DFO and popped into the freedom. I was approached by a lovely lady named Rose. If I ever need ANYTHING from freedom Rose will be my first contact. She was so helpful and gave me so much of her time. I ended up purchasing the couches even without the sale. The store manager also came out once Rose had told her about my previous experience and they both really made up for it. It was also Roses birthday on the day.(happy birthday) A week later, I was at my house which is being built and realised I had ordered the wrong configuration for my couches my heart sank because I know this probably couldn’t be changed. I went in and spoke with Rose and she was able to fix it all up for me. I wanted to say a huge thank you to Rose and the lovely store manager for making my experience so lovely, memorable and easy. I have so much more to purchase for my home and will definitely be back!!

10/10 – Just had the beautiful Cora Lounge Suite delivered, set up and tested thanks to the nicest, most efficient 'delivery specialists' Frank & Eddie. Product & service 10/10. Definitely highly recommend. Show details ·  1

Rosco and James ah-mazing service Essendon – I can’t thank Rosco and James enough for their EXCEPTIONAL service. The issue was a huge logistical challenge and they did EVERYTHING to accomodate. I can’t recommend the Essendon store enough.. just ask for these 2 ah-mazing guys. Thanking you again Rosco and James…being in the customer service industry myself you both are truly exceptional. Show details ·  1

Disgusted and Angry: Freedom Noosa sofa delivered damaged, denial of consumer rights – Don’t believe what you see on “The Block” regarding Freedom sofas. Our Noosa sectional sofa was delivered damaged but Freedom refuse to refund us. If a new sofa is delivered damaged, under Aust. Consumer law the customer is entitled to a replacement or full refund - their choice. We bought the Noosa sectional sofa from Freedom in Oct 2022. 3… Read more

months is long for delivery. On 18/01/2023 (4 months), the first 2 sections of the sofa were delivered with a large obvious stain on the external side RH side arm, and lighter stains on the back of the sofa. We contacted Freedom and sent photos as did the deliverers, (who tried to rub it off). A new sofa should be in pristine condition. I applied stain removal treatment recommended and bought from Freedom. It did not remove the stain. We requested repair or replacement. A Chemdry upholstery cleaning professional sent by Freedom in February, could not remove the stain. He said he’d “seen this many times with Freedom sofas, He said “the fabric on our sofa IS SUCH POOR QUALITY IT CANNOT BE CLEANED’. “The fabric protection product sold us by Freedom won’t help”. He sent photos and a report. The stain is still visible. Freedom offered us $450 to ‘close our complaint’. The sofa cost $6000! We don’t want a worthless, stained sofa. No-one would buy a stained sofa. The final sofa section delivered in March was also stained on arrival. A stained brand new sofa of fabric that cannot be cleaned is not acceptable. It’s not what we paid for. Freedom have now offered us a replacement with a 6 month wait; an unacceptable delay; over 12 months from payment to receiving suitable goods. We no longer trust Freedom products and asked for a full refund (as is our right under Australian Consumer law). Freedom refused. “we cant offer you a refund” they say. The dispute is now 4 months. Freedom did not supply what we paid for. No matter what a company sales guarantee and warrantee states, they cannot offer consumers less than what Australian law requires in the event of a faulty product. Which is what Freedom is trying to do to us. We gave Freedom every opportunity to do the right thing. We are now reporting Freedom to the ACCC