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Freedom Wardrobes

Freedom Wardrobes

3.6 from 47 reviews · View Statistics
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Reviews

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Olena
OlenaSydney, NSW

Terrible

published
Incentivised Review No
Return Claim MadeNo
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message

Hi Olena,
We sincerely apologise that your experience has been below expectations. As you have provided your job number we will request a member of the management team be in contact to discuss further.
Regards Freedom Wardrobes.

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Tee
TeeGreater Melbourne (Inner), VIC

Appalling customer service

published
Product Quality
1/5
Incentivised Review No
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message
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Vix
VixSydney Surrounds, NSW

Really love our new wardrobes!

published

We were hesitant to use Freedom at the start due to some previous reviews , but are so glad we did. From start to finish they were accommodating and the results are great. Super happy!

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Product Quality
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message
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The reviewer stated that an incentive was offered for this review

Emma
Emma
  • 2 reviews

Wardrobe looks good but poor customer service

published

The wardrobe looks good but 12 months later the wardrobe door fell off completely on top of my daughter. Dealing with customer service has been difficult since day 1 , very rude on the phone almost every time.

Product Quality
3/5
Incentivised Review No
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message

HI Emma,
Thank you for bringing this matter to our attention. We can confirm members of our team has been in recent contact with you today and we have arranged an inspection for you. Kind Regards, Freedom Wardrobes.

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kimxenah c.
kimxenah c.South East Queensland, QLD

Very unhappy customer

published
Product Quality
3/5
Incentivised Review No
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message
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Underwhelmed
UnderwhelmedSydney, NSW

Terrible communication (when things aren't right)

published

Freedom LOVE sending messages when requesting payments, but if you have an issue you'll be kept waiting for a reply! We had two built in wardrobes installed and realised that the doors were installed upside down (they were drilled that way- not the installers fault). We contacted the installer, who let Freedom know and were told the doors would be replaced within two weeks. That was over two months ago and emails through their messaging system have gone unanswered. Its frustrating as its all paid for (over $11K) and its faulty. Considering everything is about to shut down for summer, it looks like we'll be waiting a long time before getting the correct doors installed.

Product Quality
4/5
Incentivised Review No
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message
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Suzy B
Suzy BHunter Region, NSW

Great product, price and service!

published

Finally able to enjoy our beautiful built-in wardrobes (two in separate bedrooms) after waiting for Covid restrictions to lift and lockdown restrictions to ease. These wardrobes are gorgeous to look at and wonderful to use. Thank you for the flexible design (which had to work around a chimney) and the easy process to arrange the final site measure and installation. And every time we needed to make contact via the online message system, we always received a prompt and courteous response. We were so satisfied with the product, price and service, we are now saving for a Freedom Kitchen - and we would definitely recommend Freedom Wardrobes to others.

Product Quality
5/5
Return Claim MadeNo
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message

Hi Suzy,
Thank you for sharing your experience you have had with us. We are so pleased we were able to work with you and hope we have the opportunity to work with you again in the near future. Kind Regards, Freedom Wardrobes.

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The reviewer stated that an incentive was offered for this review

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san j.
san j.Southwest, VIC

Pointless

published

Waste of time we booked an wardrobe appointment freedom call and said if you can’t afford or don’t have budget around $25000 no point we send out designer. Don’t have single information what client required or didn’t had a look plans just judge people over the phone. When I give little bit of an information may be $15000 really..? why we booked and appointment? That’s not the service I expected from any company. It’s doesn’t matter whether customer can afford or not may be client will happy to go ahead. All depend on your service. That’s not the way you approach client Even I can afford I won’t go ahead people who are provide service like that. Don’t judge or call client with preset mind set it’s just disappointing.

Thanks

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message
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Steph L
Steph LGreater Melbourne (Metropolitan), VIC

Never loved a wardrobe so much

published
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Product Quality
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message
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NickyC
NickyCSouth East Queensland, QLD

I love my Freedom wardrobe

published

I had such a good experience with Freedom, right from the start, including going to the showroom for the design session, and the communication was very good, so that I knew what was expected and timings. The finish product looks amazing and I am very happy with the results.

Product Quality
5/5
Return Claim MadeNo
Warranty Claim MadeNo
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message

Hi Nicky! We are so delighted to hear the good experience you have had with us! We hope that you enjoy your new Wardrobe and hopefully be able to work with you in the near future- Freedom Wardrobes.

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The reviewer stated that an incentive was offered for this review

Horrid customer service. Would not use again.

published

I would absolutely never ever ever use Freedom again. They are extremely slow, they have the worst customer service, you send emails and messages which are never responded to, their install times get blown out and no one contacts you, all they do is tell you what they cant do. The only thing I am glad about is that we decided to do wardrobes before kitchen because you can guarantee I will be looking elsewhere for my kitchen!

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message
Unhappy customer
Unhappy customer
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message

Hi, we understand you spoke with our Geoff in our Technical Design Team yesterday in regards to your plans. Your plans will be amended and uploaded shortly to your portal for your viewing. Thank you, Freedom Wardrobes.

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Fantastic service and product. We love it!

published

From the first call to book a home inspection through design and approvals to delivery and installation, our experience was excellent. Freedom over communicates which is so much better than under communicating. We had regular updates and contacts via email, phone and text. The finished product is amazing and the installer was a champion.

Product Quality
5/5
Return Claim MadeNo
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message

Hi Tori, we are so happy to hear you have loved each step of the journey towards your new wardrobes and are now enjoying your the final product! We would love the opportunity to work with you again on any future projects you may have.

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The reviewer stated that an incentive was offered for this review

Furniture Shops

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Dream walk-in-wardrobe !

published

From start to end everything was just flawless. The freedom team was very helpful and professional. Nothing was never too hard. The installation was quick and the finitions are impeccable. Absolutely love the end product !!!

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Product Quality
5/5
Return Claim MadeNo
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message

Wow! what a gorgeous wardrobe we have helped you create, Adrien! We are so glad you had a wonderful time working with us to produce this new addition to your home. We hope we get to work with you on more beautiful designs like this in the future!

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Kerri
KerriHunter Region, NSW

Great Job Freedom...wonderful wardrobes

published

We have just had our wardrobes in our daughters bedroom installed and we could not be happier with the result. The bedrooms are small and unsually shaped but the team have done a wonderful job in meeting our daughters needs. Everything happened exactly when they said and Paul the installer was absolutely great...he was helpful, timely and has done a perfect job....well done Freedom we will be back.

Product Quality
5/5
Incentivised Review No
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message

We are so delighted to have received this great feedback from you, Kerri! We are so glad we were able to meet yours and your families needs and wants (and do it in style) and we can't wait to work with you again in the future.

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Wayne
WayneSouth East Queensland, QLD
  • Verified

Worse Customer Service Experience in My Life AVOID AT ALL COSTS

published
Product Quality
3/5
Incentivised Review No
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Natalie
Natalieasked

Hi

I am looking at freedom for my walk in wardrobe, a substantial space - wondering if anyone has any idea of a ball park figure I can start thinking about?

2 answers
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message
Pauline
Pauline
Shailene
Shailene asked

What is the average cost of installing his and hers walk in medium size room?

1 answer
Freedom Wardrobes
Freedom Kitchens C.Freedom WardrobesSend a private message

Get an answer from our members and Freedom Wardrobes representatives

Details

CategoryFurniture Shops
Type of Furniture OfferedBedroom
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