I placed an order for a bicycle cover and realised almost immediately that I no longer required the item. I submitted a cancellation request on the same day the order was placed. Fruugo has since confirmed that my cancellation request was sent to the retailer on that same day. Despite this, the order was not cancelled and was dispatched two days… Read more
later from China.
When I requested assistance, Fruugo repeatedly referred me to their standard policy rather than taking responsibility for the fact that a same-day cancellation request could not be actioned before dispatch. The only solution offered was for me to return the item internationally at my own expense.
The return postage quoted was approximately AUD $53 on an item that cost AUD $89.99 delivered. In my view, expecting a customer to pay over half the purchase price in return shipping after attempting to cancel immediately is unreasonable and poor customer service.
What frustrated me most was not the policy itself, but the complete lack of flexibility or goodwill despite the circumstances being clearly explained and acknowledged by Fruugo.
I would strongly recommend that customers carefully consider the return and cancellation implications before purchasing through Fruugo, particularly when products are being shipped internationally from third-party retailers.
Terrible. I brought an outdoor lamp and received a cheap imitation. It was rubbish. So annoyed, I filled out return form, had to send back to China at mr own expense and never received refund. Fruugo is terrible to deal with. Never ever use them. Run a mile Show details
Will never buy from FRUUGO again! The picture in the right is what I ordered. The trash on the left is what I received!!!! It was a scam and they wanted $99 for it!!! Show details
Reviews with attachments
t: Exceptional Customer Service Experience with Fruugo specially by EDIT – I wanted to express my sincere gratitude for the outstanding customer service I received from Fruugo, particularly from Edit. Despite the unfortunate circumstance that my items were not delivered as expected, Edit’s prompt and efficient handling of the situation was truly commendable. Her immediate offer to manage refunds showcased a level of… Read more
dedication and commitment to customer satisfaction that is rare to find.
Edit’s professionalism, courtesy, and proactive approach left a lasting positive impression on me. I believe her exemplary service deserves to be recognised, and I am more than happy to share my experience with other potential Fruugo shoppers.
Thank you once again for your excellent customer care, and please convey my appreciation to Edit.
Fruugo supplied a faulty Goduster and have provided no after sales service despite hours spent emailing etc – Faulty Goduster was delivered and not working. Multiple contacts on their website and emails from them and the supplier resulted in emails advising that they had not been received or the attached video of the faulty product was not received. Hours spent on their website and resending at least 15 emails over the past 2 months with no follow up from… Read more
Fruugo and no outcome for the A$59.44 spent. Their computer systems are faulty and there appears to be no human tracking or intervention when the emails keep bouncing and 3 computer generated emails in response to each of mine.
Worst customer service ever – Bought a laser for a PS1 in late August/early September it arrived at the end of September. It was faulty. I reached out next day to report it, more than a month later they're asking for video evidence of the fault. I'm doubtful I'll ever see a refund, they're just wasting my time at this point. EDIT: I did receive a refund 6 weeks after logging… Read more
the dispute. And they asked me to keep the faulty unit for 30 days "just in case the seller wanted it back". The customer service experience has been so bad I disposed of it already.
- +2
Dreadful – I bought a JBL Flip 5 speaker but when it came it was a Fake. I have contacted Fruugo numerous times with photographic and video evidence to prove this but I'm getting nowhere. I have started a case through PayPal against Fruugo requesting a full refund. I haven't heard anything since this was started. Show details
I just received 4 cast iron barn door hanger wheels specially advertised as cast iron but received 4 cast plastic wheels instead they look the same but plastic...I could have bought cheaper plastic wheels from eBay not using Fruugo again and definitely not recommended this dodgy company
My jar of Nerve Relief Repair Lotion was half empty as the silver seal was broken,so it’s unuseable.Waited nearly 3 weeks so very disappointing.
I'm extremely disappointed - not just with the product and the poor communication, but especially with the false advertising and Fruugo's complete lack of accountability. The item I purchased was advertised as a candy freeze-drying machine. In reality, the machine does not have a freeze-drying function at all. Instead of freeze-drying, it simply… Read more
cooks and melts the candy. As you can see in the photo there is only a warming function. In the second photo you can see the false advertising directly mentioning candy freeze dry machine. When I requested a refund, I was told I could only return the item at my own expense, which would cost more than the product itself. Fruugo's only alternative was to offer a $10 refund — less than 10% of what I paid. This experience has been frustrating and misleading from start to finish. I strongly recommend avoiding this company.
I ordered a hot tub cover replacement. The first item that arrived was around five times smaller than advertised and made from a different material. I requested a refund, but the seller insisted they could locate the correct item and sent a replacement. The second item was the correct size, but it was still not the advertised material and it was… Read more
also missing the safety clips required for a hot tub cover. When I requested a refund again, Fruugo responded that international shipping is expensive, that the replacement had “no profit,” and suggested I weigh the cover down with heavy objects to stop it blowing away instead of supplying the correct, safe product. Completely unacceptable customer service. The item was misrepresented twice, and the proposed “solution” is inappropriate and unsafe. I won’t purchase from Fruugo again.
Fruugo allows untrustworthy companies to sell on their platform, and customers pay the price. After waiting an entire month, with my money held by the retailer, I suddenly received an email saying the product was “returned” — with no explanation, no apology, and no proper reason. During that whole month, I genuinely believed my item was on the… Read more
way. I needed this part urgently to fix a machine that is essential for my husband’s health, and because I trusted the process, I did not order it elsewhere. That wasted month cannot be given back.
The retailer involved is Wuhan Junbao Technology. Who knows if they ever had the product in the first place? Maybe they never intended to send it, maybe they simply hold customers’ money for weeks and then return it later. Whatever the reason, this behaviour is unacceptable.
Fruugo presents itself as “a global online marketplace connecting millions of shoppers with retailers worldwide,” but with that responsibility comes the duty to carefully vet who they allow to trade under their name. With so many online scams happening, Fruugo should be far more careful about which companies they promote and take commission from.
To make matters worse, Fruugo is practically impossible to contact. There is no clear email, no real customer service link, and the FAQ pages just loop you in circles without any way to reach a human. As a consumer, this feels like complete disregard and lack of accountability.
This was my first experience with Fruugo, and it will definitely be my last. Customers deserve honesty, transparency, and respect — not wasted time, stress, and money tied up for a month with nothing to show for it. Never again.
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Daughter ordered a one piece stranger things onesie and what we received was a really Poor Quality piece of material that the stitching fell apart after a week. Contacted them and they offered a 5% discount. do not recommend
- +3
Below is the link of the product and i was supposed to receive. I have also attached the images of the actual product i received. It is complete false advertising and frugo doesn't take any responsibility. They are making money through dodgy sellers. Really poor customer service and will not buy any one their website ever again. Listed below are… Read more
all the discrepancies i found of the product is received.
1. The embroidery on the soles are missing. 2. The tummy embroidery is completely different 3. Measurements are not the same as advertised 4. The legs don't have any proper stuffing 5. The frill on top of the head is missing
https://www.fruugoaustralia.com/2025-care-bears-28cm-medium-plush-collectable-cute-plush-toy-cuddly-toys-for-children-soft-toys-for-girls-boys-cute-teddies-suitable-for-girls-an/p-395863372-845598615?language=en&ac=google&utm_source=google&utm_medium=paid&gad_source=4&gad_campaignid=22824550505&gbraid=0AAAAADpXug2yI1SPNvmb1P_qc5eJ8F0eR
Their 3rd party sellers sell , nasty garbage product. Not as shown in advertisement. Inaccurate product pictured .delivered quick is only good part-"southern shinning star."
No correspondence for deliveries. Purchased a 200x100 futon that is a doona. I could've purchased a queen doona and folded it in half. This is not a futon.
Very disappointed- the ad states - Ultra-Soft Realistic Sausage Dog Plush Toy, Emotional Support Companion for All Ages, Cozy and Comforting Stuffed Animal What i received was a hard plastic Dog shaped item covered in Very cheap fabric. And it was way smaller then depicted in the ad - it fit in my hand. When I complained to the manufacturer they… Read more
it was a decorative item only- not at all as they advertised it. I paid $50,which included shipping. I could have gotten this for $5 max at a dollar store. Manufacturer advised they would refund but shipping was expensive so I was told I'd be better off to keep it. I complained Fruugo and basically got the same response- clearly a scam.
Paid for a Milwaukee tyre inflator sent me a no-name tyre inflator extremely disappointed will never ever go with this company again
Latest follow-ups
Ordered Shure wireless microphone transceivers from Fruggo. Missing parts and gives off terrible hiss when volume is up to specials level. DO NOT BUY.
Follow-up · Hi, When I received your product there was a screw missing on one of the transceivers. ( Pictured ) When I use them through my PA system there is a loud annoying hiss. I've tried different microphones and speaker cables. I made sure they were fully charged. I turned them off and back on again but to no avail. I would be grateful if I could return your product and get a refund.
Ordered a battery operated vacuum sealer on the 6th April 2026. It was supposed to be delivered by the 16th of April. Item has NOT arrived and it has been a real headache trying to get a refund. I put in and item not received and it takes me to a… Read more
tracking page that shows item was shipped, however, there is no where I can escalate the claim. There is NO contact phone number, there is NO email other than a “no reply”. WILL NEVER BUY FROM FRUUGO AGAIN
Follow-up · Ended up getting a refund through PayPal. Will DEFINITELY NEVER deal with FRUUGO again
DO NOT USE THIS WEBSITE! Charged twice with international fees, nothing received. Still waiting on funds to be returned, had to cancelled credit card. Reported to the ACCC.
Follow-up · Never received tech swim suit. Over $500! Went to bank had to cancel credit card disputed transaction to get a refund. Support were hopeless.
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Positive reviews
Fruugo has such a poor rating maybe for good reason, I must be one of the lucky ones who got their delivery in fairly good time, without damage (barely). For me - their courier lost them a point - dropped the item over my fence where it sat overnight and caused me to dispute the delivery. I gave both Fruugo and courier 1 star initially. Then I… Read more
found my item by chance. Lucky it wasn’t fragile. Hey maybe the courier was untrained or under pressure and cut corners. But in a competitive market space like that … it’s risky. I didn’t like the AI bot much, all it did was point to the delivery marked as being delivered and “problem solved!” Which was annoying as at that stage I hadn’t found the package that was tossed over the fence. They were responsive when I raised a dispute. Will give them another chance, they did have an item that was hard to find elsewhere, and at a good price. Tracking was seemed too good to be real, seemed like a scam when I couldn’t find my package. Came good in the end.
Fruugo – Terrible service. Ordered part through them. Track my order, says it has an “exception”and to get in touch with company. Trouble is it’s in Chinese. Way past delivery date. Complained earlier and they said they would get back to me. Nothing!! Tried to contact them again but now when I put my order number in it won’t recognise it and just sends me on a loop. Can’t get money back either. Bloody rip off! They shouldn’t be allowed
Refund received from Fruugo – I recently put up review about not receiving a product from Fruugo. I have since lodged a formal complaint with Fruugo about tracking with Wanbexpress stopping on 3/10/24 and a new tracking number in Australia which was not Australia Post and no courier mentioned. As I paid through Google pay I now want to thank Fruugo for returning my money… Read more
within 3 days. I dont know if Google had any influence but I paid through Google Pay. Fruugo take a long hard look at your couriers. Wanbexpress have a shocking reputation.
Negative reviews
I had place 2 x separate orders straight after each other & cancelled both orders immediately after checkout. 1st order only had 3 items left. After checking out, the site showed another 3 items. Therefore I had to pay 2 x delivery fees. I realised something was not right, so I requested a cancellation of both orders immediately at the same time,… Read more
and also contacted support. Support replied they were only able to cancel one order, as the other order had been shipped out. This was untrue, they did not cancel anything, there was a system error on their end, no stock availability. They processed & shipped out an order regardless of me cancelling both at the same time! I had to pay for the shipping to and shipping return. I waited until product arrived. The products were NOT of the same Uhlsport GK quality gloves. The size & fit were inconsistent to those sold within AUS. They seemed fake. I had to ship back, costing me $100 AUD. Goal keeper gloves did not seem genuine, agents are inexperienced or choose to deflect questions and answers to waist time. It was a disgusting disaster of an experience. I do not recommend at all Buyers beware!
Product not delivered after many times trying to contact the company (which is not easy). I would advise getting your merchadise elsewhere as Fruugo is unreliable and difficlt to deal with
Seller sent wrong items and only offered a 30% refund. When requested a full refund, the seller just closes the case over and over and over again! Tried to contact fruugo but the help section is a bunch of “select this select that” nonsense and you can’t speak to a real person. Some sellers must do this on purpose
Recent reviews
I purchased a JBL speaker from Frugo nz and it was blatantly counterfeit. No serial code, the JBL exclamation logos were upside down, the box it came in was blank without a JBL logo on it and the sound quality is trash. The same speakers sell on Ali Express for $40 Buy at your own risk. This company is a scam.
I ordered a portable washing up bowl on 15/03/26. Fruugo confirmed that the order was on its way, due to arrive in March, and provided a tracking number. On 26/03/26 the tracking showed that it had been returned to the sender before it reached Australia. I contacted the company via email and asked for an update. No reply then - and no response from further emails. This company appears to be a total scam and I recommend never buying from them
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