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Finally got my goods
I ordered goods in August over a month ago I contacted fruugo as still goods had not arrived said I still wanted goods still never received so I requested a refund a week ago did it through PayPal and guess what goods turned up this week from a company here in Australia. Very disappointed seems though unless you ask for a refund you don't get your goods.
Would give zero stars if I could
I purchased a fake gold bullion from Fruugo which i needed for a creative gift. I tried to find one online for a while and saw a number of gold bars on ebay which would be sent from China. They were about $5. I didn't want something "cheap" from China and was too worried it would take a while to be sent to me from overseas. When I found a fake gold bar on Fruugo Australia, I was excited because I finally found a product on an Australian website and with the proud price of $32.95, I expected it to be solid quality.
The first shock came after I ...
Never ever use
Company says it's Australia based and once paid it states posted from UK. Received an update email stating
it's been shipped from the UK estimate arrival 7th. DEC. Checked my tracking and it's posted from Belgium. Estimated arrival Jan 2021. Dishonest and will never purchase through this company again..have huge concerns my item will not arrive with an estimate of two months after my order was paid for. From reading the reviews I'm not alone
Great Product & Product
I ordered a dog crate cover before seeing the myriad of adverse reviews & allegations of scams & non receipt. I thought Id dont my money. The product arrived before the end anticipated date. It was great quality. I cannot say a bad word abt the product or the service at all. Great service. Great product. Delivered when promised. Thank you so much
- Verified customer
Scam site. AVOID
I ordered a gift from Fruugo. After a month, it didn't arrive. I raised a complaint, received blunt responses telling me they didn't know where the item was and that I had to wait another couple of weeks before they would refund. Eventually had my money refunded. Six weeks after I ordered(!) the items arrived. I did the honest thing, contacted Fruugo and they asked me to return the goods, supply proof of postage, and I would be reimbursed. I did that. Despite messaging them constantly after that, did I ever hear from Fruugo again? Nope. I am now lodging a claim against them in the County Court.
The worse place to order!!!
If you want to order cat treats and want to wait very very very very very looooong, then this is the place to go to. Your order will be coming from Netherlands, to Spain and after a month is still nowhere. And worse you can’t seem to enquire about it and you’ll wait forever without any confirmation that you’ll receive your order. Never ever trust fruugoaustralia.com.
Fruugo Watches Megastore
FAKE! FAKE! FAKE! These are FAKE WATCHES!!! It arrived - We'd ordered a Michael Kors watch - The strap stated made in china! Very light weight & tinny to touch/feel! The website allows you to set up an account yet it never recognises the account! It asks for your invoice number yet it won't recognise it! No company contact details on the website, just states on the contact form once you've completed it, someone will get back to you which of course they won't, so you end up going round in circles! It sort of half looks good where you are require...d to tick you are not a robot & tick on the boxes where there are traffic lights etc but that's the only realistic part about the whole website!! Returns page advises not to return the watches to them although there's no address to return them to anyway! - Advises you to return them directly back to the retailers using the paperwork included in the box - Surprise, surprise, no paperwork in the box!! & how are you going to return a fake watch to a retailer!!! They then advise if no paperwork included in the box to go back to the contact page & fill in the comments box which takes you back to where you started!! Great start to my Christmas shopping!!!
Fruugo - what a nightmare!
I recently ordered a pair of Birkenstocks and was advised shipping would take 2 weeks. The goods took 7 weeks to arrive. Communicating with Fruugo was a nightmare.....very sporadic and they would not take any accountability for the matter until I filed a case with PayPal. They provided no shipping details and kept claiming goods were held up in customs however could not access any of this information. Definitely would not recommend Fruugo!
I purchased mascara via Fruugo on September 11 and have still not received the goods. I've communicated with them but to no avail. They are now not responding. Don't purchase through them they are unreliable and possibly fraudulent!
Ordered a poster on 7 September... still waiting!
I am still waiting for a poster I ordered 8 weeks ago! Customer support's response "it's been shipped... Let us know if it doesn't arrive". At what point can we agree it isn't coming... I want my money back!
My first mistake was thinking this was an Australian based company. I ordered some braces as a birthday gift for my son in law, 6 weeks later still not arrived (birthday been and gone!) Tracking no given does not track my order! Tried emailing for help, poor poor customer service, right hand does not know what left hand is doing, received 2 emails at same time telling me 2 different things. I would never deal with them again. A complete sham.
Same as the other reviews, scam site
We ordered two phone cases for Samsung galaxy's from this mob who took out money and then just showed the items as being in transit. Ten weeks later they still hadn't arrived so we asked for a refund which we got immediately. They never sent anything. I would presume the business model is just to take people's money and keep it or invest it for themselves whilst also hoping some will just forget about the purchase or give up chasing up delivery and keep that money. When people ask for a refund 2 months later, they have just earned interest I that person's money for 8 weeks. I don't actually think this place sells anything at all.
Avoid Fruugo unless you want to throw away money. Criminal scam site in my honest opinion.
Fruugo in my opinion is a scam. They are NOT Australian based. They in the UK. Their shipping does not despatch until you initiate an official complaint. If you don't initiate a complaint and happen to forget about the order or lose patience in pursuing the complaint, they simply keep your money and don't ship anything. If you do complain extensively then they quickly go buy the item and ship it.
If you look them up on Companies House, which is the UK company registrar, at: https://www.gov.uk/get-information-about-a-company
you will see they...
Horrible service! Do not bother
Still haven’t received my order after two months order number 15471217 attempted to contact them through email as they do not even have a phone service operating and there has been no response. Pathetic service!
Is Fruugo a Scam Site?
I had never heard of Fruugo before and wasn't sure if they were legit so I did some research and saw a lot of bad reviews on ProductReview.com.au. But other more up-to-date websites seemed to have a different view on them, so I decided to give it a go. My product came quite quickly, was exactly as described and was the cheapest price on the market. Perhaps Fruugo were once a sup par company but it seems like nowadays they have their act together quite well.
Nah, purchase from somewhere else
so i came across fruugo after searching for a Tom Ford perfume De Soleil Blanc, Got a tracking number few days i made the payment and this tracking number did not update for a whole week so i decided to contact customer service, Anyway the customer service gave me a different tracking number and a website where i was able to track my item.
In 2 weeks i got the perfume, i cannot complain about the shipping time at all, but as soon as i opened the perfume straight away something did no look right. and that was the front label on the bottle. Croo...ked AF. The bar code on the box the texture, the smell. straight away i was turned off by the $179 Perfume i had just purchased. I was and still am so tempted to open a paypal dispute but i am going to be asked to provide proof of this maybe going to Myers or somewhere and getting it checked. Being in lock down here in Melbourne i cannot do that. That same day i messaged Fruugo and asked i had just got sold a fake a week later still no reply. ♀️ That was my first and last purchase made on Fruugo EVER. If Some one has a Tom Ford De Soleil Blanc perfume that send me a few pics of their bottle and possibly the box it would be great.. Thank you
WARNING!!! DO NOT BUY FROM FRUUGO!!!
Terrible customer service.
Waiting over a month for a singular product is outrageous no matter where your location.
I asked for a refund and they eeply with " we would ask you wait to hear back from retailer"
Are you kidding me?? Give me my money back NOW!!
- Verified customer
Dont waste your money
This site comes up as if it is an Australian based company but it is a front. The company I bought from is supposedly in the UK. Has been two months + and no show. Promises of resending the item has come to naught. The service is rerrible, the lies unbelievable and the hasstle you will experience just not worth it. DONT WASTE YOUR MONEY!!!!
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