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$75 delivery for a $25 jigsaw puzzle - you have got to be joking!
I was interested in this jigsaw puzzle until I saw the delivery price. The company claims it is shipping from Western Australia - I think not! Betting on unobservant shoppers or just disingenuous.
First snd last time ordering
Now waiting one month and looks like package still in China terrible service .. have emailed 4 times with one response . Response was we don’t take responsibility for the time it takes to clear customs !? Looks like it will be 6-8 weeks before I get it
I will never order from this site again
It’s my lesson to check reviews before I order from sites
Wish I had read here BEFORE I ordered
Most unsatisfactory people to try and deal with. Absolutely no communications apart from computer generated emails referring you to someone else. What appear to be bogus tracking numbers as Auspost cant find them. NOT an Australian company at all just using an Aus address. Stay away if you value your money. Have try to get a refund somehow. Should have also payed by Paypal. Shonks.
Item took months to arrive
I ordered a healthcare product and it appeared the item was being posted locally. It took 3 months to arrive and only once I instituted a PayPal claim. Don’t buy from them unless you happy to wait months for your item
Do not buy from this company
Hopefully fair trading and the accc will shut this company down. Customer service is non existent, you think you're buying a product from Australia only to learn that it's coming from overseas and there is no way to contact them. 0 stars
Item never arrived
I ordered wallpaper from friuugo which still hasn’t arrived, when you message fruugo they simply send you onto the retailer so you have to try and track your item yourself The retailer then simply blames it on covid 19... I would give 0 stars if I could ... HOPELESS, do not use this site
Wish I could give 0 star
I ordered a pair of slippers for my toddler they took over a month to arrive and they were too small. It cost me $20 to return them and a month later I still have not been refunded my money. So I'm $50 down with nothing to show for it. They couldn't care less. Everything is third party no customer support at all. I would never shop with them again
- Verified customer
Scammers - ordered one carton of 24 boxes and only got one single box.
Product description states pack size is 24 boxes of 100 tissues per carton. Ordered one carton of tissues for $12.95 plus $7 shipping but only got one box of tissues which retails for between $1-3 in the shops. Obviously been ripped off!!!
Emailed Fruugo to refund the item including shipping costs or get the retailer Gilmor Hair and Beauty to send the other 23 boxes.
Now a day later, they have given me a refund and removed the wording for 24 boxes but the experience with Fruugo has left me scarred.
Also the new jacked up price of $16.95 per box of 100 tissues is still a bit rich considering there’s a shortage from the COVID-19 pandemic crisis which some are trying take advantage of!
Very poor customer service
I ordered an item in January and told an ETA OF 24 Feb at latest. When it didn’t arrive I emailed and did not receive a response until I emailed 3 times. Then told it was delivered (which it has not been) Finally had to ring UK and told they would sort it. Another week later no response. I have sent several emails with one unprompted response and still do t have my ordered item. Beginning to think they are a scam
Bad Place to shop, just got scammed by a retailer and yet insist that i need to cover transportation cost for him. i find it very funny and will not recommend to anyone to buy anything because there are other shopping online can do 12 time better. Going to recommend wish, aliexpress, amazon and etc.
Never Received My Order
Placed my order in December 2019 and never received it. Sent an email asking why, was told they would look into it but nothing. Sent another follow up email, still nothing. It's now Feb 10th and still nothing. Will not purchase from Fruugo again. They are only the middle man. Buyer beware.....
- Verified customer
Shipping just over 2 weeks, sweet. The shoes are kool but there's a puma missing from the back of the shoe, which is on all the other 4 pairs I have in dif colours. Stitching and all else looks fine on shoe but that missing detail. No one else do half sizes so Im happy, sweet shoe. No scams. 2nd pair of shoes delivered, 1st pair delivered quicker and 100% authentic.
I bought a sporting item. after checkout was given am estimated delivery time of 2-3 weeks. after 3 weeks nothing arrived. I emailed through their website. was told item shipped. I requested a tracking number. Given some dodgy tracking number for an item shipped after my request for a tracking number. 5 weeks on still nothing.
The website is misleading, not an australian website or merchant.
Don't touch them with a bargepole - I received an email asking for postage on a parcel to be cleared through customs. As I was awaiting some goods I stupidly input my details as the email looked like a genuine Aus Post note.
The postage of AU $4.00 is actually a subscription to "Gymtracker", as within 5 days a further AU $112.00 was taken out of my account. I have since reported this occurence and had to cancel my card. Do not be fooled as I was!
This is a scam from go to whoa. We received an email asking to rate them & it comes back at you with garbage in email. Dont touch them otherwise you receive other scams asking for postage on your parcel & if you pay more money is taken from your account.
The postage of au$4.00 is actually a subscription to "Gymtracker" located in danmark if you dont cancel in 5 days a further au$112.00 is taken and every month after that
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