Fruugo

Ordered a battery operated vacuum sealer on the 6th April 2026. It was supposed to be delivered by the 16th of April. Item has NOT arrived and it has been a real headache trying to get a refund. I put in and item not received and it takes me to a tracking page that shows item was shipped, however, there is no where I can escalate the claim. … Read more

There is NO contact phone number, there is NO email other than a “no reply”. WILL NEVER BUY FROM FRUUGO AGAIN

t: Exceptional Customer Service Experience with Fruugo specially by EDIT – I wanted to express my sincere gratitude for the outstanding customer service I received from Fruugo, particularly from Edit. Despite the unfortunate circumstance that my items were not delivered as expected, Edit’s prompt and efficient handling of the situation was truly commendable. Her immediate offer to manage refunds showcased a level of… Read more

dedication and commitment to customer satisfaction that is rare to find.

Edit’s professionalism, courtesy, and proactive approach left a lasting positive impression on me. I believe her exemplary service deserves to be recognised, and I am more than happy to share my experience with other potential Fruugo shoppers.

Thank you once again for your excellent customer care, and please convey my appreciation to Edit.

Fruugo supplied a faulty Goduster and have provided no after sales service despite hours spent emailing etc – Faulty Goduster was delivered and not working. Multiple contacts on their website and emails from them and the supplier resulted in emails advising that they had not been received or the attached video of the faulty product was not received. Hours spent on their website and resending at least 15 emails over the past 2 months with no follow up from… Read more

Fruugo and no outcome for the A$59.44 spent. Their computer systems are faulty and there appears to be no human tracking or intervention when the emails keep bouncing and 3 computer generated emails in response to each of mine.

Worst customer service ever – Bought a laser for a PS1 in late August/early September it arrived at the end of September. It was faulty. I reached out next day to report it, more than a month later they're asking for video evidence of the fault. I'm doubtful I'll ever see a refund, they're just wasting my time at this point. EDIT: I did receive a refund 6 weeks after logging… Read more

the dispute. And they asked me to keep the faulty unit for 30 days "just in case the seller wanted it back". The customer service experience has been so bad I disposed of it already.

Dreadful – I bought a JBL Flip 5 speaker but when it came it was a Fake. I have contacted Fruugo numerous times with photographic and video evidence to prove this but I'm getting nowhere. I have started a case through PayPal against Fruugo requesting a full refund. I haven't heard anything since this was started.

My jar of Nerve Relief Repair Lotion was half empty as the silver seal was broken,so it’s unuseable.Waited nearly 3 weeks so very disappointing.

I'm extremely disappointed - not just with the product and the poor communication, but especially with the false advertising and Fruugo's complete lack of accountability. The item I purchased was advertised as a candy freeze-drying machine. In reality, the machine does not have a freeze-drying function at all. Instead of freeze-drying, it simply… Read more

cooks and melts the candy. As you can see in the photo there is only a warming function. In the second photo you can see the false advertising directly mentioning candy freeze dry machine. When I requested a refund, I was told I could only return the item at my own expense, which would cost more than the product itself. Fruugo's only alternative was to offer a $10 refund — less than 10% of what I paid. This experience has been frustrating and misleading from start to finish. I strongly recommend avoiding this company.

I ordered a hot tub cover replacement. The first item that arrived was around five times smaller than advertised and made from a different material. I requested a refund, but the seller insisted they could locate the correct item and sent a replacement. The second item was the correct size, but it was still not the advertised material and it was… Read more

also missing the safety clips required for a hot tub cover. When I requested a refund again, Fruugo responded that international shipping is expensive, that the replacement had “no profit,” and suggested I weigh the cover down with heavy objects to stop it blowing away instead of supplying the correct, safe product. Completely unacceptable customer service. The item was misrepresented twice, and the proposed “solution” is inappropriate and unsafe. I won’t purchase from Fruugo again.

Fruugo allows untrustworthy companies to sell on their platform, and customers pay the price. After waiting an entire month, with my money held by the retailer, I suddenly received an email saying the product was “returned” — with no explanation, no apology, and no proper reason. During that whole month, I genuinely believed my item was on the… Read more

way. I needed this part urgently to fix a machine that is essential for my husband’s health, and because I trusted the process, I did not order it elsewhere. That wasted month cannot be given back.

The retailer involved is Wuhan Junbao Technology. Who knows if they ever had the product in the first place? Maybe they never intended to send it, maybe they simply hold customers’ money for weeks and then return it later. Whatever the reason, this behaviour is unacceptable.

Fruugo presents itself as “a global online marketplace connecting millions of shoppers with retailers worldwide,” but with that responsibility comes the duty to carefully vet who they allow to trade under their name. With so many online scams happening, Fruugo should be far more careful about which companies they promote and take commission from.

To make matters worse, Fruugo is practically impossible to contact. There is no clear email, no real customer service link, and the FAQ pages just loop you in circles without any way to reach a human. As a consumer, this feels like complete disregard and lack of accountability.

This was my first experience with Fruugo, and it will definitely be my last. Customers deserve honesty, transparency, and respect — not wasted time, stress, and money tied up for a month with nothing to show for it. Never again.

Daughter ordered a one piece stranger things onesie and what we received was a really Poor Quality piece of material that the stitching fell apart after a week. Contacted them and they offered a 5% discount. do not recommend

Below is the link of the product and i was supposed to receive. I have also attached the images of the actual product i received. It is complete false advertising and frugo doesn't take any responsibility. They are making money through dodgy sellers. Really poor customer service and will not buy any one their website ever again. Listed below are… Read more

all the discrepancies i found of the product is received.

1. The embroidery on the soles are missing. 2. The tummy embroidery is completely different 3. Measurements are not the same as advertised 4. The legs don't have any proper stuffing 5. The frill on top of the head is missing

https://www.fruugoaustralia.com/2025-care-bears-28cm-medium-plush-collectable-cute-plush-toy-cuddly-toys-for-children-soft-toys-for-girls-boys-cute-teddies-suitable-for-girls-an/p-395863372-845598615?language=en&ac=google&utm_source=google&utm_medium=paid&gad_source=4&gad_campaignid=22824550505&gbraid=0AAAAADpXug2yI1SPNvmb1P_qc5eJ8F0eR

Their 3rd party sellers sell , nasty garbage product. Not as shown in advertisement. Inaccurate product pictured .delivered quick is only good part-"southern shinning star."

No correspondence for deliveries. Purchased a 200x100 futon that is a doona. I could've purchased a queen doona and folded it in half. This is not a futon.

Very disappointed- the ad states - Ultra-Soft Realistic Sausage Dog Plush Toy, Emotional Support Companion for All Ages, Cozy and Comforting Stuffed Animal What i received was a hard plastic Dog shaped item covered in Very cheap fabric. And it was way smaller then depicted in the ad - it fit in my hand. When I complained to the manufacturer they… Read more

it was a decorative item only- not at all as they advertised it. I paid $50,which included shipping. I could have gotten this for $5 max at a dollar store. Manufacturer advised they would refund but shipping was expensive so I was told I'd be better off to keep it. I complained Fruugo and basically got the same response- clearly a scam.

Paid for a Milwaukee tyre inflator sent me a no-name tyre inflator extremely disappointed will never ever go with this company again

Only gave Fruugo a 1-star because a zero star does not exist. Ordered a replacement burner for a BBQ. “Universal size” No actual dimensions listed on the product listing, so my fault for not checking. But it didn’t fit my BBQ. It was too short. (But the universal size from Bunnings did!) The Fruugo website made it hard to ask questions, and… Read more

communicating with the seller seemed very difficult. There seemed to be some ‘logic loops’ that prevent you from raising a query. Even finding out where the item is coming from is difficult before purchasing.

Ultimately the seller would not accept a return, even being unopened and with me paying freight and suggested that I try to on-sell it to somebody else. They offered a partial refund which has not arrived yet.

I suggest steering clear of the Fruugo website unless you know exactly what you are ordering and have ordered it before.