Fruugo

What ever you do. Do not purchase from this website. An absolute nightmare to deal with. Ordered a product. A discontinued colour Yeti in wine Vine red for 89 AUD Was sent a white one which I could have purchased for 40 AUD at my local hardware. Took a month to arrive. Absolutely shocking resolution and help centre. Have had to write this off as a… Read more

lesson learned but hope others don't have to learn the hard way either. Be warned. My order v what arrived in photos

t: Exceptional Customer Service Experience with Fruugo specially by EDIT – I wanted to express my sincere gratitude for the outstanding customer service I received from Fruugo, particularly from Edit. Despite the unfortunate circumstance that my items were not delivered as expected, Edit’s prompt and efficient handling of the situation was truly commendable. Her immediate offer to manage refunds showcased a level of… Read more

dedication and commitment to customer satisfaction that is rare to find.

Edit’s professionalism, courtesy, and proactive approach left a lasting positive impression on me. I believe her exemplary service deserves to be recognised, and I am more than happy to share my experience with other potential Fruugo shoppers.

Thank you once again for your excellent customer care, and please convey my appreciation to Edit.

Fruugo supplied a faulty Goduster and have provided no after sales service despite hours spent emailing etc – Faulty Goduster was delivered and not working. Multiple contacts on their website and emails from them and the supplier resulted in emails advising that they had not been received or the attached video of the faulty product was not received. Hours spent on their website and resending at least 15 emails over the past 2 months with no follow up from… Read more

Fruugo and no outcome for the A$59.44 spent. Their computer systems are faulty and there appears to be no human tracking or intervention when the emails keep bouncing and 3 computer generated emails in response to each of mine.

Worst customer service ever – Bought a laser for a PS1 in late August/early September it arrived at the end of September. It was faulty. I reached out next day to report it, more than a month later they're asking for video evidence of the fault. I'm doubtful I'll ever see a refund, they're just wasting my time at this point. EDIT: I did receive a refund 6 weeks after logging… Read more

the dispute. And they asked me to keep the faulty unit for 30 days "just in case the seller wanted it back". The customer service experience has been so bad I disposed of it already.

Dreadful – I bought a JBL Flip 5 speaker but when it came it was a Fake. I have contacted Fruugo numerous times with photographic and video evidence to prove this but I'm getting nowhere. I have started a case through PayPal against Fruugo requesting a full refund. I haven't heard anything since this was started. Show details

Ordered a pair of sunglasses, labelled as polarized. They were clearly not polarized, of cheap quality and broke after less than 3 months. My complaint was answered with the suggestion to repurchase at my expense. Ridiculous. First and last time I ever use Fruugo.

Will never buy from FRUUGO again! The picture in the right is what I ordered. The trash on the left is what I received!!!! It was a scam and they wanted $99 for it!!! Show details

I just received 4 cast iron barn door hanger wheels specially advertised as cast iron but received 4 cast plastic wheels instead they look the same but plastic...I could have bought cheaper plastic wheels from eBay not using Fruugo again and definitely not recommended this dodgy company

My jar of Nerve Relief Repair Lotion was half empty as the silver seal was broken,so it’s unuseable.Waited nearly 3 weeks so very disappointing.

I'm extremely disappointed - not just with the product and the poor communication, but especially with the false advertising and Fruugo's complete lack of accountability. The item I purchased was advertised as a candy freeze-drying machine. In reality, the machine does not have a freeze-drying function at all. Instead of freeze-drying, it simply… Read more

cooks and melts the candy. As you can see in the photo there is only a warming function. In the second photo you can see the false advertising directly mentioning candy freeze dry machine. When I requested a refund, I was told I could only return the item at my own expense, which would cost more than the product itself. Fruugo's only alternative was to offer a $10 refund — less than 10% of what I paid. This experience has been frustrating and misleading from start to finish. I strongly recommend avoiding this company.

I ordered a hot tub cover replacement. The first item that arrived was around five times smaller than advertised and made from a different material. I requested a refund, but the seller insisted they could locate the correct item and sent a replacement. The second item was the correct size, but it was still not the advertised material and it was… Read more

also missing the safety clips required for a hot tub cover. When I requested a refund again, Fruugo responded that international shipping is expensive, that the replacement had “no profit,” and suggested I weigh the cover down with heavy objects to stop it blowing away instead of supplying the correct, safe product. Completely unacceptable customer service. The item was misrepresented twice, and the proposed “solution” is inappropriate and unsafe. I won’t purchase from Fruugo again.

Fruugo allows untrustworthy companies to sell on their platform, and customers pay the price. After waiting an entire month, with my money held by the retailer, I suddenly received an email saying the product was “returned” — with no explanation, no apology, and no proper reason. During that whole month, I genuinely believed my item was on the… Read more

way. I needed this part urgently to fix a machine that is essential for my husband’s health, and because I trusted the process, I did not order it elsewhere. That wasted month cannot be given back.

The retailer involved is Wuhan Junbao Technology. Who knows if they ever had the product in the first place? Maybe they never intended to send it, maybe they simply hold customers’ money for weeks and then return it later. Whatever the reason, this behaviour is unacceptable.

Fruugo presents itself as “a global online marketplace connecting millions of shoppers with retailers worldwide,” but with that responsibility comes the duty to carefully vet who they allow to trade under their name. With so many online scams happening, Fruugo should be far more careful about which companies they promote and take commission from.

To make matters worse, Fruugo is practically impossible to contact. There is no clear email, no real customer service link, and the FAQ pages just loop you in circles without any way to reach a human. As a consumer, this feels like complete disregard and lack of accountability.

This was my first experience with Fruugo, and it will definitely be my last. Customers deserve honesty, transparency, and respect — not wasted time, stress, and money tied up for a month with nothing to show for it. Never again.

Daughter ordered a one piece stranger things onesie and what we received was a really Poor Quality piece of material that the stitching fell apart after a week. Contacted them and they offered a 5% discount. do not recommend

Below is the link of the product and i was supposed to receive. I have also attached the images of the actual product i received. It is complete false advertising and frugo doesn't take any responsibility. They are making money through dodgy sellers. Really poor customer service and will not buy any one their website ever again. Listed below are… Read more

all the discrepancies i found of the product is received.

1. The embroidery on the soles are missing. 2. The tummy embroidery is completely different 3. Measurements are not the same as advertised 4. The legs don't have any proper stuffing 5. The frill on top of the head is missing

https://www.fruugoaustralia.com/2025-care-bears-28cm-medium-plush-collectable-cute-plush-toy-cuddly-toys-for-children-soft-toys-for-girls-boys-cute-teddies-suitable-for-girls-an/p-395863372-845598615?language=en&ac=google&utm_source=google&utm_medium=paid&gad_source=4&gad_campaignid=22824550505&gbraid=0AAAAADpXug2yI1SPNvmb1P_qc5eJ8F0eR

Their 3rd party sellers sell , nasty garbage product. Not as shown in advertisement. Inaccurate product pictured .delivered quick is only good part-"southern shinning star."

No correspondence for deliveries. Purchased a 200x100 futon that is a doona. I could've purchased a queen doona and folded it in half. This is not a futon.

Ordered Willowtree Close to Me ornament and received the one in the pic. I was offered a 10% discount and they let me keep it. I asked for a full refund because I didn’t receive a willow tree ornament. No response.

Great Product and Quick Delivery – Ordered a tap but didn't realise it was coming from [Content Removed]. But it arrived after 8 days and is such good quality. Exactly like the photo. I was pessimistic owing to all the bad reviews but I am really happy with my purchase.

Scam Fruugo – Ordered product from Amazon thinking products was coming from NZ but found it was coming from China they were fake I recommend don’t buy anything from Fruugo