Had it installed by a qualified air-conditioner electrician in February 2019 in a small study room. Tried the heating mode in October 2019, stinky sock smell from aircon. The installer could not locate any blocked water drainage issue. The air filter was very clean and new. Unable to use the heating mode since as no fix solution available. Disappointing that this reverse cycle aircon can only function in cooling mode.

I wish I had read these reviews prior to purchasing our Fujitsu air-con ... ours has just turned 2 years (not used during winter) and we put it on during our first warm day last wwwk and all the lights were flashing .. we just had a technician out and like others problem with the cooling coil ... basically the whole wall unit needs to be replaced .. I asked if the whole unit should be replaced and the guy said no this is a common problem with this unit .. doesn’t fill me with confidence that the unit will last longer term when fixed ... now I have to wait a couple of weeks for parts .. I’d rather get a new unit ... won’t buy this brand again

Can I just say, we put these along with other Fujitsu and other leading brand products in on a day to day basis. IMO Fujitsu is the most reliable.

It is important to know that 90% of the time the problem lies with the installation.

Top notch units!

Set and forget such easy living and subtle environment .. you just turn on and enjoy the cool or warmth without stark heat or too cold in summer and winter/ brilliant

My house was built in mid of 2019, it’s been 1 year I live here and have 7 split system in the house, but since January 2020 the first one was not working, until today, total 3 of them have been broken! 3 out of 7!! Ii is really annoying that I keep asking service guy to fix them. And I don’t know when the rest of the 4 will break.
Btw very noisy too. Totally not recommended!

I recently purchased this unit for my home office and had the outside unit installed on the roof (as I am in a townhouse). The outside unit is quite noisy at times. Ive had the installers back to look at it and they installed some rubber mounts but it is still noisy. It sometimes sounds like an airplane is flying over. I suspect that it has been manufactured with a faulty bearing that will give out early and I will then have to replace the whole thing. I do NOT recommend this product.

This is a very good unit. It heats the house quickly and economically. The settings are easy to understand and set and the remote control simple to use. It cools extremely well on the hottest Queensland summer day, and, when on the QUIET setting is not at all intrusive. Looks good too.

Cools and heats my master bedroom really well. Timer is great once set, but there are some good YouTube videos to show how to set the timer.
Quiet up to fan speed 2 but that's more than enough.
Very happy with this unit.

Got 2 units installed on wall brackets in 2 rooms. Am satisfied with their performance. They cool and warm the rooms extremely well. There is low noise function for outdoor units and sensors for energy saving mode.
Take a star away as remote doesn't have back-light, so can't see remote functions at night.

Great unit when it’s working. I purchased and had it installed maybe 4 months ago. In the last 2 weeks, it suddenly stops heating, goes into blowing low amounts of cool air. If i turn it off, it whirs for about 10 minutes, then finally shuts down. When i turn it back on, it takes another 10 minutes to start heating the room again. This only began to occur in the last two weeks. Please advise? Does it need repair? How to make a warranty claim?
Thankyou.

Very satisfied with this air con/heat pump. Works great, cools in summer, heats in winter (as it should). Even in heavy frost its rare for it to cut out due to the cold. The only heating we have in a 110m2 house. Would happily recommend

Have always used Fujitsu reverse cycle air conditioners and they have never let me down. This one is no exception great heating and cooling easy to use. Great functionality and whisper quiet.

Installed in living room to cool dininig room and kitchen. Easy to operate and great value for money. This is our second fujitsu as I use also in server room where they work 24/7/365 and they last, so I would recommend it.

Nocria Fujitsu was supposed to be flagship air-conditioning with auto cleaning filters.
But it turned out to be bad news and not even listed on Fujitsu diagnostic application for identifying faults with LED lights.
I had a technician look at it and said third one this month total crap.
Next aircon will be either Panasonic ,Hitachi or Mitsubishi good luck with fijitsu guys very expensive crap

Product works great, the energy efficiency could be better but this is one of the larger units.
Heats and cools our larger lounge room and the smart sensor works particularly well.
We did have a leak in the condenser coil but we called the retailer and we had some one out to replace the part under warranty.

Although it doesn’t seem as strong as my Mitsubishi heavy machine it does an adequate job of heating and cooling. Remote could be easier to read at night. Filters seem flimsy

Fujitsu is a great product and brand wow. Keeps the family cool in summer and warm in winter. Great all year round highly recommended for family or business that appreciate good quality.

I purchased a Fujitsu Air Conditioner in May 2019, however, 3 months ago, the remote control did not work, I contacted Fujitsu via their web site,
emails and calls.
They repeated asking much information, I email them a few times my invoice, photo of the damaged remote control that was Fujitsu battery problem.
I spent much time for replacing the damaged remote control. I am very disappointed with their poor services.
Finally, I got their manager, I am lucky the problems solved.