Reviewer Photos & Videos
So dissatisfied, I am having the product uninstalled & replaced with another brand
Can you imagine sitting in a room either side of a fan than doesn't move? (because whoever designed these split systems hasn't). I have lived with split systems for decades and have never come across one that didn't have sideways air movement - I have now. I never thought I needed to check but, reading other reviews, I can see this has been complained about for years (and Fujitsu they still make these units without basic air flow). I thought about putting it in another room that I rarely use - but I would rather get a product from a company that knows about air flow. And, having been a customer of The Good Guys for years, I am disappointed they didn't know (or didn't tell).
Purchased in March 2021 at The Good Guys.
Efficient and does the job well
We needed a big unit to cool / heat the whole ground floor of our house. We are glad we chose this unit. It’s a power house and reaches the desired temperatures really quick. Functions come in handy especially the swing can be adjusted in both ways vertically and horizontally. Happy with the purchase
Purchased in August 2020 at The Good Guys for $2,700.00.
Just out of warranty & cooling not working
Air conditioning unit has worked reasonably well over the past few years. It is quiet & looks nice. Unfortunately it has just stopped cooling & is only blowing regular temperature air. Got out my receipt & it’s a few months out of warranty. Disappointing that it’s only lasted just over 5 years. Our previous Fujitsu unit that it replaced lasted us 14 years.
Purchased in October 2015 at Harvey Norman for $978.00.
I looked up air conditioners and came to the conclusion that this had all the features I required like WIFI and person detection, Great......... then came the reality that it isn't really a full WIFI system that it requires an adaptor which if you can find one will cost you the best of $300, I like the unit but believe that it borders on false advertising.
Purchased in February 2021.
Terrible product. Unfit for purpose. Crooked warranty practices
When it works, this product did not function to cool a house in the hot humid conditions, at the specified cooling rating.
Get something else. Do your research. This thing fails and is seriously underpowered on it’s best day. Not fit for purpose. An older (5years) , smaller split system Fujitsu had worked. Not sure if it is just lifestyle series or build quality went down. Warranty practices way out of line. Our family Will never go there again.
Our family went through most a year of no working air & wrangling to receive a replacement unit...only through support of the retailer HN and a draft two page letter to consumer affairs. The retailer helped. Fujitsu only complied when forced to. Exhausting to deal with! I am not a lawyer. This was a mistake not to bring the unit back to the retailer and cut losses at this point. The replacement unit functioned, for under 18 months. It cooled somewhat but would show ‘20’ and visitors would comment they were sweating. Cooling was nowhere near the prior unit- an ancient Panasonic also ‘24’, or much cheaper the Mits Heavy industries same power rating ‘24’ we eventually gave up and replaced after facing another break down call out and potentially being served with a labour bill for a faulty unit. After being failed by Fujitsu & ongoing pathetic customer service, it was a cost but it has been wonderful to have a functioning cool lounge. After years of heartache, call outs we gave in and will never go near a fujitsu. Fujitsu is truly Australia’s worst air. Shame on Fujitsu for ripping off Australian consumers. Shame on you for your dodgy warranty practices with service agents.
Purchased in September 2018.
Revised review, no longer ‘Noisy outside unit’!
Bought this aircon in November 2020, installed in December and then had to get a service person out straight away due to the loud outside unit. It’s so loud you can hear it from the hallway outside the room it’s been used for, sounds like a small plane when it comes on and off. The gentleman who came out to have a look at it was great and very polite and installed rubber dampeners to reduce the sound but it’s still loud enough that you can hear it from other rooms in the house.
I thought I’d go with Fujitsu again because I have one in my bedroom that it would be great in the bubs room but at this rate I am thinking that I bought a dud and wasted my money.
See comments for the revision!
Purchased in November 2020 at Betta Home Living for $720.00.
Terrible. Do not buy under any circumstances.
If you are reading this than it isn't too late, do not buy.
Simply put, it is stunningly under performing. The facts are that I replaced my wonderful old Panasonic split system with a new Fujitsu system which makes a huge noisy racket and blasts out slightly chilled air to eventually chill my house after the outside temperature has already come down. I've had it set on max performance 18 degrees for hours only to find my children sitting directly underneath it, not even slightly concerned about being cold. It's so bad, I think my car air con p...uts out colder air than this thing can. Now I've already had the installer come back and check his workmanship. He claims there isn't anything faulty with the system or the install. Now I'm almost $2500 out of pocket with a brand new useless air conditioner which of course the installer claims is working perfectly. I plan to complain again to both the installer and Fujitsu regarding this awful air conditioner. This Fujitsu air conditioning is weak, noisy and can not cool adequately. It simply doesn't put out cold air.
Purchased in December 2020 for $2,350.00.
A bad choice of brand
This aircon struggles in a basic bedroom and now after only 8 years its only blowing warm air,
Never again buying this brand, I previously had a no name brand in my lounge that lasted 17 years this so called popular brand doesn't come close never again will I buy this one and will advise others to stay clear
Purchased in November 2011 for $700.00.
LED to bright at night and no option to turn it off
The Aircon works good and does its job. However, if you're planning to install this in your bedroom be aware that the LEDs cannot be turned off and that it will illuminate your Bedroom
Purchased in January 2018.
when it works its ok
Installed February 2016. Worked for the end of summer.
2017 worked ok for summer, heater problems for winter. (took 2 months to find problem and get parts.) 2019 Aircon didn't worked for the whole summer (took 3 months to find problem and get parts).
4th December 2020 Just at start of summer Air-conditioner failing. Being told have to wait till end of January 2021 before anyone can come and see what the problem. Never again with this brand. repair time is ridiculous. Out of warranty February 2021
Just to add the problem was fixed by fujitsu themselves within a reasonable time. thanks.
Purchased in February 2016 at Betta Home Living for $1,000.00.
Quiet And Great For Cooling But Stinky Sock Smell In Heating Mode
Had it installed by a qualified air-conditioner electrician in February 2019 in a small study room. Tried the heating mode in October 2019, stinky sock smell from aircon. The installer could not locate any blocked water drainage issue. The air filter was very clean and new. Unable to use the heating mode since as no fix solution available. Disappointing that this reverse cycle aircon can only function in cooling mode.
Purchased in February 2019 for $1,489.00.
Fault after 2 years !
I wish I had read these reviews prior to purchasing our Fujitsu air-con ... ours has just turned 2 years (not used during winter) and we put it on during our first warm day last wwwk and all the lights were flashing .. we just had a technician out and like others problem with the cooling coil ... basically the whole wall unit needs to be replaced .. I asked if the whole unit should be replaced and the guy said no this is a common problem with this unit .. doesn’t fill me with confidence that the unit will last longer term when fixed ... now I have to wait a couple of weeks for parts .. I’d rather get a new unit ... won’t buy this brand again
Purchased in October 2018.
Brilliant products, Review from installer.
Can I just say, we put these along with other Fujitsu and other leading brand products in on a day to day basis. IMO Fujitsu is the most reliable.
It is important to know that 90% of the time the problem lies with the installation.
Top notch units!
Set and forget such easy living and subtle environment .. you just turn on and enjoy the cool or warmth without stark heat or too cold in summer and winter/ brilliant
Purchased in January 2018 for $2,500.00.
The reviewer stated that an incentive was offered for this review
Leaks so much it almost never works - GREAT service by Fujitsu
Edit: Fujitsu doing good customer service in response to this review. They contacted me and offered to do a free inspection of the unit to find out why it has been such a problem. Turned out that the original faulty install (not by Fujitsu) was compounded by an repair job that critically damaged the unit and created a safety hazard. With the helpful Fujitsu technician's report I was able to follow up the company. My unit has now been replaced with a new Fujitsu 5KW system and I am getting a Fujitsu technician to come and check that everything i...s as it should be. I don't think I have ever received such good customer service from a company before. I'm really grateful to them for contacting me and helping find out what was wrong. From now on I plan to prioritise using Fujitsu's service team for any works because whilst a bit pricier I think I can rely on them to do the job well. Also excellent support from the Fujitsu sales team when I had questions whilst negotiating for the replacement system with the other company. Honestly 5 / 5 stars. Original review: When this unit works, it is great. Ours almost never works. Installation was done wrong and 'fixed' after the warranty expired. Concerning that it was so easy to install wrong and when being repaired (although you wouldn't notice it had been), they said many of this model were installed wrong - how does that happen?! Still needs regassing regularly to work at all and generally only for a brief period. Our outdoor unit and pipes seem very vulnerable to Australian weather conditions. I feel like my unit is a right lemon and I just want to be rid of it. Going to just give up and use Choice to pick a replacement.
Purchased in December 2014 at Ambience Air Midland for $2,000.00.
- Lifestyle ASTG12CMCA (3.5kW)
Fragile, weak air con
My house was built in mid of 2019, it’s been 1 year I live here and have 7 split system in the house, but since January 2020 the first one was not working, until today, total 3 of them have been broken! 3 out of 7!! Ii is really annoying that I keep asking service guy to fix them. And I don’t know when the rest of the 4 will break.
Btw very noisy too. Totally not recommended!
Purchased in April 2019 at Harvey Norman.
Noisy outside unit. Don't buy
I recently purchased this unit for my home office and had the outside unit installed on the roof (as I am in a townhouse). The outside unit is quite noisy at times. Ive had the installers back to look at it and they installed some rubber mounts but it is still noisy. It sometimes sounds like an airplane is flying over. I suspect that it has been manufactured with a faulty bearing that will give out early and I will then have to replace the whole thing. I do NOT recommend this product.
Very good aircon.
This is a very good unit. It heats the house quickly and economically. The settings are easy to understand and set and the remote control simple to use. It cools extremely well on the hottest Queensland summer day, and, when on the QUIET setting is not at all intrusive. Looks good too.
Purchased in April 2018 at The Good Guys for $2,300.00.
Great bedroom air conditioner
Cools and heats my master bedroom really well. Timer is great once set, but there are some good YouTube videos to show how to set the timer.
Quiet up to fan speed 2 but that's more than enough.
Very happy with this unit.
Good Air Conditioner
Got 2 units installed on wall brackets in 2 rooms. Am satisfied with their performance. They cool and warm the rooms extremely well. There is low noise function for outdoor units and sensors for energy saving mode.
Take a star away as remote doesn't have back-light, so can't see remote functions at night.
Purchased in June 2020.
Questions & Answers
Hi, how do I check the external thermostat. I got my system recently and it blows cold air in heat mode. So annoying!
Hi Jason, Thank you for taking the time to place your question on Product Review. In regards to your query please provide the Fujitsu model so we can do our best to assist you.
Model Fujitsu ASTG24KMTC.
Or if there is a way to stop/prevent cool airflow from returning (feels cold) back into the house. Kind of defeats purpose of keeping warm.
Hi Jason there are many options to check in regards to this issue, please call the Fujitsu Technical Support team and they will do their best to assist you Tel: 1300 364 484.
Hi I have this installed. The remote is attached to the wall (it’s a square one). The screen went black the it’s changed to white. It still turns on just can’t see anything, what can I do to fix this?
Hi Family, Thanks for reaching out to us on Product Review, sorry to hear you are unable to see anything on your remote control. It sounds like the LED Screen has broken, please call Fujitsu Assist Tel: 1300 364 484 for price and availability for a new remote. The Fujitsu Assist team will do their best to assist you.
I have 2 of these models, they randomly turn off and can not be manually turned on despite turning the units off & on as well as at the switch in the power box. The timer can't seemed to be turned off.
They randomly come back on in the middle of the night/early hours of the morning.
Have you set the clock to the correct time/day?
Yes several times, the a/c unit turns its self off between 4.30pm & 7pm (different time each day) and no matter what I try it won't restart. There was no problem for around 1 month then it started turning off, I ensure the energy saving function is off just in case that was the issue but still no luck
Hi Lisa, Thank you for your question, please call Technical Support Tel: 1300 364 484 and they will be able to assist you.
With the majority of reviewers awarding the Fujitsu Lifestyle split system air conditioner 4 or 5 stars, many enjoyed their lifestyle with this unit.
Reviewers particularly appreciated the way their air conditioner effectively cooled and heated rooms (with cooling being particularly impressive in terms of performance). Reviewers also commented that the unit can become noisy if run on a higher speed setting, and the energy efficiency could be also improved.
|Category||Split System Air Conditioners||Split System Air Conditioners||Split System Air Conditioners||Split System Air Conditioners|
|Features||Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control||On/Off Timer, Remote Control and Wi-Fi Smart Control||Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control||Inverter, On/Off Timer, Remote Control and Wi-Fi Smart Control|
|Cooling Power||2.5 kW||3.5 kW||6 kW||5 kW|
|Heating Power||3.2 kW||3.7 kW||7.2 kW||6 kW|
|Type||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)||Full System (Indoor & Outdoor Unit)|
|Cooling Energy Rating||5 stars||3.5 stars||3 stars||3.5 stars|
|Heating Energy Rating||5 stars||4.5 stars||3.5 stars||3.5 stars|
|Operating Temperature for Cooling||-10 ℃ to +46 ℃||-10 ℃ to +46 ℃||-10 ℃ to +46 ℃||-10 ℃ to +46 ℃|
|Operating Temperature for Heating||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃||-15℃ to +24℃|
|Indoor Unit Dimensions||268 x 840 x 203 mm||268 x 840 x 203 mm||295 x 940 x 270 mm||295 x 940 x 270 mm|
|Indoor Weight||8.5 kg||8.5 kg||14 kg||14 kg|
|Max Indoor Sound Pressure Level||40 dB||40 dB||48 dB||46 dB|
|Outdoor Unit Dimensions||540 x 790 x 290 mm||540 x 790 x 290 mm||620 x 790 x 290 mm||620 x 790 x 290 mm|
|Outdoor Weight||34 kg||34 kg||40 kg||40 kg|
|Max Outdoor Sound Pressure Level||47 dB||47 dB||49 dB||48 dB|
|Max Outdoor Sound Power Level||64 dB||64 dB||70 dB||65 dB|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
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