Can you imagine sitting in a room either side of a fan than doesn't move? (because whoever designed these split systems hasn't). I have lived with split systems for decades and have never come across one that didn't have sideways air movement - I have now. I never thought I needed to check but, reading other reviews, I can see this has been complained about for years (and Fujitsu they still make these units without basic air flow). I thought about putting it in another room that I rarely use - but I would rather get a product from a company that knows about air flow. And, having been a customer of The Good Guys for years, I am disappointed they didn't know (or didn't tell).

We needed a big unit to cool / heat the whole ground floor of our house. We are glad we chose this unit. It’s a power house and reaches the desired temperatures really quick. Functions come in handy especially the swing can be adjusted in both ways vertically and horizontally. Happy with the purchase

Air conditioning unit has worked reasonably well over the past few years. It is quiet & looks nice. Unfortunately it has just stopped cooling & is only blowing regular temperature air. Got out my receipt & it’s a few months out of warranty. Disappointing that it’s only lasted just over 5 years. Our previous Fujitsu unit that it replaced lasted us 14 years.

I looked up air conditioners and came to the conclusion that this had all the features I required like WIFI and person detection, Great......... then came the reality that it isn't really a full WIFI system that it requires an adaptor which if you can find one will cost you the best of $300, I like the unit but believe that it borders on false advertising.

When it works, this product did not function to cool a house in the hot humid conditions, at the specified cooling rating.

Get something else. Do your research. This thing fails and is seriously underpowered on it’s best day. Not fit for purpose. An older (5years) , smaller split system Fujitsu had worked. Not sure if it is just lifestyle series or build quality went down. Warranty practices way out of line. Our family Will never go there again.

Our family went through most a year of no working air & wrangling to receive a replacement unit...

Bought this aircon in November 2020, installed in December and then had to get a service person out straight away due to the loud outside unit. It’s so loud you can hear it from the hallway outside the room it’s been used for, sounds like a small plane when it comes on and off. The gentleman who came out to have a look at it was great and very polite and installed rubber dampeners to reduce the sound but it’s still loud enough that you can hear it from other rooms in the house.
I thought I’d go with Fujitsu again because I have one in my bedroom that it would be great in the bubs room but at this rate I am thinking that I bought a dud and wasted my money.

See comments for the revision!

If you are reading this than it isn't too late, do not buy.

Simply put, it is stunningly under performing. The facts are that I replaced my wonderful old Panasonic split system with a new Fujitsu system which makes a huge noisy racket and blasts out slightly chilled air to eventually chill my house after the outside temperature has already come down. I've had it set on max performance 18 degrees for hours only to find my children sitting directly underneath it, not even slightly concerned about being cold. It's so bad, I think my car air con p...

This aircon struggles in a basic bedroom and now after only 8 years its only blowing warm air,
Never again buying this brand, I previously had a no name brand in my lounge that lasted 17 years this so called popular brand doesn't come close never again will I buy this one and will advise others to stay clear

The Aircon works good and does its job. However, if you're planning to install this in your bedroom be aware that the LEDs cannot be turned off and that it will illuminate your Bedroom

Installed February 2016. Worked for the end of summer.
2017 worked ok for summer, heater problems for winter. (took 2 months to find problem and get parts.) 2019 Aircon didn't worked for the whole summer (took 3 months to find problem and get parts).
4th December 2020 Just at start of summer Air-conditioner failing. Being told have to wait till end of January 2021 before anyone can come and see what the problem. Never again with this brand. repair time is ridiculous. Out of warranty February 2021

Just to add the problem was fixed by fujitsu themselves within a reasonable time. thanks.

Had it installed by a qualified air-conditioner electrician in February 2019 in a small study room. Tried the heating mode in October 2019, stinky sock smell from aircon. The installer could not locate any blocked water drainage issue. The air filter was very clean and new. Unable to use the heating mode since as no fix solution available. Disappointing that this reverse cycle aircon can only function in cooling mode.

I wish I had read these reviews prior to purchasing our Fujitsu air-con ... ours has just turned 2 years (not used during winter) and we put it on during our first warm day last wwwk and all the lights were flashing .. we just had a technician out and like others problem with the cooling coil ... basically the whole wall unit needs to be replaced .. I asked if the whole unit should be replaced and the guy said no this is a common problem with this unit .. doesn’t fill me with confidence that the unit will last longer term when fixed ... now I have to wait a couple of weeks for parts .. I’d rather get a new unit ... won’t buy this brand again

Can I just say, we put these along with other Fujitsu and other leading brand products in on a day to day basis. IMO Fujitsu is the most reliable.

It is important to know that 90% of the time the problem lies with the installation.

Top notch units!

Set and forget such easy living and subtle environment .. you just turn on and enjoy the cool or warmth without stark heat or too cold in summer and winter/ brilliant

Edit: Fujitsu doing good customer service in response to this review. They contacted me and offered to do a free inspection of the unit to find out why it has been such a problem. Turned out that the original faulty install (not by Fujitsu) was compounded by an repair job that critically damaged the unit and created a safety hazard. With the helpful Fujitsu technician's report I was able to follow up the company. My unit has now been replaced with a new Fujitsu 5KW system and I am getting a Fujitsu technician to come and check that everything i...

My house was built in mid of 2019, it’s been 1 year I live here and have 7 split system in the house, but since January 2020 the first one was not working, until today, total 3 of them have been broken! 3 out of 7!! Ii is really annoying that I keep asking service guy to fix them. And I don’t know when the rest of the 4 will break.
Btw very noisy too. Totally not recommended!

I recently purchased this unit for my home office and had the outside unit installed on the roof (as I am in a townhouse). The outside unit is quite noisy at times. Ive had the installers back to look at it and they installed some rubber mounts but it is still noisy. It sometimes sounds like an airplane is flying over. I suspect that it has been manufactured with a faulty bearing that will give out early and I will then have to replace the whole thing. I do NOT recommend this product.

This is a very good unit. It heats the house quickly and economically. The settings are easy to understand and set and the remote control simple to use. It cools extremely well on the hottest Queensland summer day, and, when on the QUIET setting is not at all intrusive. Looks good too.

Cools and heats my master bedroom really well. Timer is great once set, but there are some good YouTube videos to show how to set the timer.
Quiet up to fan speed 2 but that's more than enough.
Very happy with this unit.

Got 2 units installed on wall brackets in 2 rooms. Am satisfied with their performance. They cool and warm the rooms extremely well. There is low noise function for outdoor units and sensors for energy saving mode.
Take a star away as remote doesn't have back-light, so can't see remote functions at night.