Fujitsu Lifestyle ASTG09/12/18/22/24KMCA

This air con is much better then my previous one.
Love it.
My previous air con broke and i purchased this fujitsu one. And its fantastic.
So far it has been very hot in queensland and this air con is cooling my family down easily.
It has a function where you can turn the aircon on from your phone.

We LOVE this air conditioner. Perfect for the bedroom as its so quiet, and with lots of great settings including Powerful which cools the space in minutes even if its 40 deg C. The heating during winter was also great but being in Qld not as vital as the cooling.

This Fujitsu Reverse cycle split system is fantastic. It is quiet but quickly cools the large bedroom/ensuite/walk-in robe area. It can be run as fully automatic based on the temperature set and will either cool or heat but can also be run manually based on settings input by user. Everything is done by the remote control.

I have recently purchased x2 split systems and they are great within matter of 5 minutes Yukon can feel the difference in the cool breeze. It's extremely powerful and the cold travels well. Definitely recommend 2.5kw is great for main bedroom and 5kw for a big living space is great

i'm very happy with this air conditioner, its costs very little to run, functions very quietly and very effective. the only improvement could be a backlight on the remote control.

I did the wrong thing to replace my 10 year old Kelvinator with the 7.1 Fujitsu, it is working flat out all day but the house is still hot 30 degrees. The installer replaced the gas, it was ok for 2 weeks. I rang the installer again, I was told to ring Fujitsu.The Fujitsu technician who spent several hours fixing and re gassing the outside unit. Still not cooling the house. Not happy at all with Fujitsu products.

Fairly quiet unit for single bedroom. Keeps room very comfortable even on the hottest of days. Only disappointment it doesn’t have side ways swing, only up and down. Had small issue in beginning but Fujitsu came straight out and helped me. So great customer service. Plenty of fan speeds and can set a times for it to go on and off. Highly recommend.

Fantastic and Great for Extremely Hot and Humid 44.7°C Days, Controls are Easy and Simple to Use, and, and Very Quiet and Energy Efficient using only 500Watts, or 1kWh of Power Every 2 Hrs, the External Outside Compressor Unit is Nice and Compact, and the Fujitsu AirCons has a Very Moderate Sized Cooling Fan to Disburse the Heat Away from the Outside Compressor Unit, and Needs Just 12 monthly Cleaning of Head Units Dust Filters and Comes with 5 Yrs Fujitsu Unconditional Warranty

I must say my experience with Fujitsu assist hasn't been the best. I am even in doubt now with the quality of the product.

Unit was installed in November 2018. Early December I requested Fujitsu to inspect as unit produced musty smell throughout the night and temperature increased by itself (even without the human sensor on). I was promised by someone from Fujitsu Assist that we would be contacted first week of Jan as no one was available. 1st week of Jan ended, no one contacted us, we had to contact them.

In second week of Jan, someone came and had a look, he said he would come back and do something so that the smell would go away. Now 2 weeks after, smell still exists, temperature still increases (as if the human sensor is turned on), but still no follow up, no phone call. The lady on the customer service call centre was not exactly friendly either.

We just want clarity and help, I don't think a simple phone call and an explanation is that hard. Air cons are not cheap for some people. We would like to have a feeling that it has been a smart investment, but so far we haven't. I guess next time we will stick with the senior players, such as Panasonic or Daikin.

This is the best air conditioner ever. It cools our whole 3 bedroom house. We run it 24/7 during great heat waves. Its been left on 3 days in a row a couple times. But it never misses a beat! I sleep so well with it on.
And lately in Adelaide its been in the mid 40s. The other day it was 48 degrees. And this aircon kept us safe and cool.
When we were shopping for this aircon we looked at its competitors. But im glad we picked the fujitsu. I love that it has the powerful option, which has come in handy during renovations and the great heat. Dont know how we got by without it. Best thing ever!

Long wait for installation from 8th to 20th December 2018. Has never worked since testing by installer. Installer came back and could not fix the problem. Still waiting for the Fujitsu service person to come and repair it. Current temperature in the 40cs. Not much fun for a machine manufactured by a company that claims to be the most trusted in their industry. CAVEATE EMPTOR.

Purchased a Fujitsu air con and it dose a pretty good job. I love the sleep function on the air con as it mean I can leave it on when I’m in bed but not have to leave it running for the whole night. I would strongly recommend this product.

I purchased a Fujitsu 7.1Kw split system Air Conditioner in December 2018 from Ace Cooling & Heating and have found it is perfect for the living, dining and kitchen area in my house.
I have also used it with 2x bedroom doors open and it was effective cooling such a large space.
It coped with the 40° plus days we recently had and I believe it is very energy efficient.
I checked my Energy Account online and the Smart Meter indicated on the hottest days my Electricity usage was perhaps twice what was normally used but this was calculated at $2.57/day for the entire house - a small price to pay for comfort on such hot days.
The unit is quiet even on the highest settings and the external unit is extremely quiet and will cause no problems to my neighbours (unlike the roof mounted evaporative system 3 doors away that sounds like a truck engine!).
The instructions for programming the timer took a bit of learning but there are multiple settings available and when set on "Auto" it maintains the set temperature accurately.
As it is reverse cycle system I will be interested to see how it performs as a heater during winter.
George from Ace Heating & Cooling said the Fujitsu system will use less energy than the ducted gas system thru the house (Domestic Gas seems more expensive than electricity which probably why Gas bills come every 2 months and Electricity is every 3 months so the Gas Bill doesn't seem so high!!).
George did a very clean, professional, competitively priced job and explained the system use to me well.
He was recommended to me by my neighbour who had used him for several A/C installations.
I would recommend him and the Fujitsu 7.1Kw Air Conditioner for any home owner.

Cools the entire dining living and kitchen so fast. So many settings to choose from. Not noisy - very efficient. Tad bit chunky but sleek design. Been using during heat waves of 38deg and it’s just amazing. Being 7.1kw it can handle a large area so well, I set it to 25deg and it’s more than enough. I recently had it on for 8 hours straight during heat wave with no probs, does what it’s meant to without a worry. Best investment

Well it heats and cools as it should but the most important part (the remote is absolutely horrible). It’s cumbersome and (this is the part that’s hard to understand) the there no backlight! So, for a aircon that is used in a bedroom you have to turn the lights on in the night to adjust the settings! Good luck getting the timer to work. It’s complicated and you will need to practice. Instructions are vague or inaccurate as I had to deviate from what my interpretation was to get the timer to work. My 20 year old LG aircon had very simple timer and back light. It’s not rocket science and you would expect a reputable brand to get it right. I suggest that Fujitsu should find new engineers and develop more user friendly devices.

Do not fall for Fujitsu money back offers they will do everything they can not to pay you Daikin is more reputable company. We were told by the installer that we would get a $400 money back and even though they put on their invoice that we had paid Fujitsu would not pay.

This unit has done very well for us for both heating and cooling, and it runs fairly quietly indoors. I am very sensitive to sound, and even with external unit is right outside my bedroom, other than during the initial warm up phase, I haven't had any trouble with the noise level.

It both heats and cools our home well, and hasn't been at all expensive to run.

I purchased 5 of these Fujitsu Split systems and already have an issue with the one in our bedroom trying to constantly close the flaps on inside unit even though they are closed. Called Fujitsu to request warranty and was told there is no available appointments for 3 weeks. Has anyone else in Melbourne experienced this, any suggestions? I find it frustrating it needs repairs but more frustrated at the lack of service.

Picked up a Fujitsu 7.1 kW astg24kmca on sale. After installing the unit, the first thing I noticed was that the heating and cooling was great. But after the initial awe of my new toy, I found the indoor unit fan is extremely noisy. I can't run it on anything more then "quiet" (which is still noisy), anything else is like a cyclone in my house. I also found the remote control a bit confusing.
Overall the unit does what it's supposed to do. Now I wish I had of got the Mitsubishi or a Panasonic.

I purchased two of these units with the WIFI control (ASTG09KMCB) for heating/cooling of upstairs bedrooms in a two story townhouse. I also purchased the larger (ASTG18KMCB) model for heating/cooling of the living room downstairs. All three units are wall mounted with the larger unit mounted on a brick wall and the two bedroom units mounted on weatherboard walls upstairs. The two upstairs units generated excessive vibration from installation however we tolerated it through summer. However when using the units in winter the vibration was intolerable and hence after reading the following review we contacted Fujitsu;
https://forums.whirlpool.net.au/archive/2685948
The Fujitsu tech said it was the worst vibration he had seen (the vibration would rattle items on shelves two rooms away) and after a number of weeks and approx 6 follow up calls Fujitsu finally fitted the embelton rubber dampeners (or a service agent did). This improved the harshness of the vibration but did not eliminate the resonating low frequency vibration. Using a phone app the noise still measured 50 decibel and would wake our young baby.
The service agent advised that most vibration complaints are in winter as the air is more dense and hence more vibration is generated.

Hence we contacted Fujitsu again (well another 6 times to get a response) and they reviewed the case and blamed the house construction, installation etc and advised they would not assist further. Hence we paid another $1000 to have the two units relocated off the wall and to roof mount or mounted on a brick wall further (5m) away.
The results;
The unit moved to the brick wall no longer transmits the vibration into the house however when outside I noticed this unit still generates more noise than the larger unit which doesn't have the vibration dampeners.
The unit moved to roof mount was initially installed without the vibration dampeners and still generated significant vibration, however once fitted with the dampeners the vibration was solved.
Hence I believe that these units have a design flaw resulting in excessive vibration. I would not install these units on any wall or roof mount knowing about this vibration.
I was also quite disappointed in Fujitsu's attitude and poor response in returning calls for the follow up etc.